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    Caroline Baxter
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    Siobhan Hayes
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    Patryck Neal
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    Georgina Kennedy
No description for branch.
Andrews

10 Temple Street Keynsham, Bristol
Gloucestershire
BS31 1EG

01179864293

Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Patryck has been by far the best letting agent I have dealt with during my property search. He was very knowledgeable, efficient, polite and patient. After dealing with other letting agents, he was definitely head and shoulders above the rest! I have to say that Andrews Estate Agents in general have been the most friendly and helpful team I have dealt with this time around. Thank you, Sally...
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Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Siobhan was very helpful and found a new tenant for me very quickly. There were some issues with my previous tenant regarding gaining access for viewings etc, which this tenant complained about, but from my side of the process was pretty smooth and efficient. Early days of the new tenancy but everything seems fine so far....
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Comment on agent fees
Chose the tenant finding and rent payment option only, and the fees are reasonable for the ongoing payments. The upfront fees were pretty much industry standard and taken from the first month's rent, which was a bit of ouch, but to be expected.
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By: Siobhan
Sep 20, 2016
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Thank you for your review Rosemary.....
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Patryck is very professional, friendly and efficient. Prompt responses and a pleasure to deal with. He was very well-informed about the property and gave us a lot of helpful information. Would highly recommend....
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Feb 25,2016
Minithumbdown
By:
Feb 25,2016
1 people found
this helpful
Very good at finding a new tenant. Their admin thereafter is atrocious. Even though I used them to find me a tenant for me to manage thereafter, they constantly spooked the tenants by suggesting they review the lease, asked for payments for setting up the lease etc etc etc Administratively awful....
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Aug 03,2015
Minithumbup
By:
Aug 03,2015
0 people found
this helpful
Andrews took on our property following an unhappy start with an alternative letting agent in Bristol - and did all they promised in a fast and professional manner....
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Comment on agent fees
Substantially more expensive than other agents operating in Bristol, but we were doing this for the first time, liked Karen, and this office operated in the right geographical area for our property. We may well negotiate fees next time!
Was this helpful? Yes
Feb 17,2015
Minithumbup
By:
Feb 17,2015
0 people found
this helpful
I'm a first time landlord but using Andrews has made the process far less daunting than I was expecting. I initially dealt with Karen Rushent who was brilliant she gave us the rental income evaluation and managed and took the viewings. She explained everything clearly and what was needed. Tenants were found very quickly and we were kept informed of what was going on thanks to Zoe and Marie in the office. I have decided to go for fully managed which i think is very reasonable in terms of them ...
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Comment on agent fees
The fees are very reasonable for Fully Managed at 8% which I think is a very good deal.
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Feb 02,2015
Minithumbup
By:
Feb 02,2015
0 people found
this helpful
The service I have received from Stuart and Caroline with regard to the renting out of my mother's flat has been first class. The whole process has been handled in a professional and efficient way and I have every faith in their ability to manage the letting for me. Any issues which the tenant may have are dealt with promptly. The management fee is definitely worth the money and makes my life much easier and less stressful....
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Sep 30,2014
Minithumbup
By:
Sep 30,2014
0 people found
this helpful
Initially met with Caroline to discuss Landlord services. As a first time landlord, both Caroline and Andrews were great with info and insight around things to consider. As a result, instructed Andrews to act on our behalf to find Tenants, they turned prospective tenant list round very quickly, within a week, we had instructed, advertised, showed prospects around, and got the vetted. Visit's and follow-up activity has been via Zoe, who again has been great. Super-efficient, pleasure to do ...
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Sep 29,2014
Minithumbup
By:
Sep 29,2014
0 people found
this helpful
Caroline and Stuart knew the sort of property my family and I were looking for. They found us one that was absolutely perfect and we are so grateful. Communication was good throughout the experience, and paper work seemed minimal. Referencing checks began exactly when they said they would and we actually ended up getting into the property sooner than we anticipated which was fantastic. Thank you Andrews for finding us a lovely home....
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Sep 23,2014
Minithumbup
By:
Sep 23,2014
0 people found
this helpful
I was very pleased that Andrew's let my property within 24 hours, it was marketed very well and Caroline was very helpful and answered all my queries. Andrew's dealt with everything for me including obtaining all relevant certificates and inventory. They kept me informed throughout the whole process via email and phone....
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Sep 18,2014
Minithumbup
By:
Sep 18,2014
0 people found
this helpful
Andrews aren't just interested in new clients who they then forget about - they look after their existing clients well. We have been tenants with Andrews for just over 3 years. A sudden change in our landlord's circumstances meant they were unable to roll over our tenancy for a further year. We didn't want to move far as we like the area & our daughter is settled at a very good school. There is a dearth of rental accommodation in our price bracket in Keynsham so when a property just down ...
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Sep 14,2014
Minithumbup
By:
Sep 14,2014
0 people found
this helpful
Caroline was proactive at a times, made the whole process very straightforward. Quick response and actions on any queries and found us a tenant very quickly....
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Sep 11,2014
Minithumbup
By:
Sep 11,2014
0 people found
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Excellent Service throughout, the branch were excellent at securing a good quality tenant quickly and made the whole process stress free. I definitely would recommend....
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Comment on agent fees
Great value for money
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Sep 11,2014
Minithumbup
By:
Sep 11,2014
0 people found
this helpful
I was very pleased with the quality of the tenant Andrews found for my property. I have had no problems with him over the last 10mths. I would recommend Andrews to my family and friends....
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Sep 11,2014
Minithumbup
By:
Sep 11,2014
0 people found
this helpful
Caroline was fantastic, the service offered was second to none, I was kept informed at every step of the way and communication was great. I would highly recommend....
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Aug 07,2014
Minithumbdown
By:
Aug 07,2014
2 people found
this helpful
I have rented properties through a variety of agents and this company by far has to be the poorest that I have ever dealt with. I had rented the property for just under a year and big problems recorded at check in (why on earth the property was deemed ready to move into I don't know) took months to resolve. After much chasing, one property manager took ownership and resolved those issues immediately but he moved on and by the end of the short tenancy had had 4 different 'managers'. I was an exce...
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What agent could do to change your mind?
Better staff training and drive a culture of accountability. A small gesture goes a long way.
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By: Andrews
Aug 08, 2014
View all comments (1)
I'm sorry you have not been happy with the service you have received from Andrews. Please contact customerservices@andrewsonline.co.uk with your issues and we will endeavour to resolve them.....
Feb 18,2014
Minithumbdown
By:
Feb 18,2014
3 people found
this helpful
I Will Keep this Simple, everything was fine with all the agents I dealt with, friendly ,courteous, service with a smile , always kept you updated, in both hotwells branch and clifton branch , untill for some unknown reason when i was really keen on a property (one of the more expensive ones i might add) I was passed onto the keynsham branch in high street to an extremely rude & arrogant agent called Alison rather snidely identified herself as Alison very first thing she asked me was ...
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By: Digusted
Feb 24, 2014
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Just thought of updating you of the agents name she is actually the "lettings coordinator" Alison cook she needs get rid of her attitude and needs to learn how to write correct grammar, most of all needs to no what politeness & humility is !!! general all round communication training would be good for her. if you want to really deal with this company i would just speak and see who the im actually speaking to....
Feb 15,2013
Minithumbdown
By:
Feb 15,2013
4 people found
this helpful
absolutely appalling company to let with and i wouldnt ever recomend anyone to rent with this company! we moved into the house 2 years ago, when we moved in we were told we didnt need a guarantor if we payed every 3 months up front, and have a new contract every 3 months (at £50 per new contract) which we did for 9 months. after 9 months we were given a 6 month contract and told to pay monthly, which we did. then we were given a 12 month contract which we paid every month as normal, when i...
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Areas covered
  • BS31
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £140,000
  • Max: £140,000

Letting
  • Min: £0
  • Max: £140,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 1 4 2 0 0 0 0 0 1
Caroline Baxter - upload your photo Caroline Baxter
8 reviews

About Caroline No description set View full profile
Siobhan Hayes Siobhan Hayes
New Business Manager
27 reviews

About Siobhan Siobhan began her career in Residential Lettings in 2005 where she started as an administrator learning all sides to lettings. This role then progressed into Property Management and after staying with View full profile
Zoe Watson - upload your photo Zoe Watson
2 reviews

About Zoe No description set View full profile
Rebekah Weston - upload your photo Rebekah Weston
0 reviews

About Rebekah No description set View full profile
Patryck Neal - no image available Patryck Neal
2 reviews

About Patryck No description set View full profile
Georgina Kennedy - no image available Georgina Kennedy
0 reviews

About Georgina No description set View full profile

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Fees

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Last updated at 10:06 AM 07/06/2016 by Siobhan

Complaints Procedure

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Last updated at 10:06 AM 07/06/2016 by Siobhan

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