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    Olivia
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    Ben
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    Warren Charker
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Andrews

Andrews Building Robertson Street Hastings
East Sussex
TN34 1HY

01424 719944

Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
Provided an enthusiastic and confident appraisal of my flat. That and the nice visible centrally located premises and optimistic approach to the instruction were the main reasons for my choice of agent. A good offer was achieved within three weeks during a normally slow time of year. Professional at all times with very good communication. My only criticism was that the solicitor (Atwells) that (I believe) they recommended to the buyer was painfully slow....
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Jul 12,2015
Minithumbup
By:
Jul 12,2015
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Warren was excellent in recommending a conveyancing specialist. He gave me valuable information regarding the best way for my business interest to progress. He is obviously extremely experienced in property rental and purchase advice and sensible ways to save time and money. Thank you Warren, I would certainly recommend Andrews as a solid performer in a cluttered market....
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Sep 20,2014
Minithumbdown
By:
Sep 20,2014
1 people found
this helpful
I regret choosing Andrews, Hastings to sell my property (they were also managing the rental). I dealt with various members of staff and found two of them to be rude and argumentative (Olivia & Ben). The whole office are very poor at communication between each other and the customer. They don't return calls and the disorganised way they 'marketed' the flat was ridiculous. I would strongly recommend avoiding Andrews and consider another agent in Hastings instead....
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What agent could do to change your mind?
1. Returning calls. We all get busy, but failing to return calls one many occasions isn\'t acceptable. 2. there were several times when a course of action was agreed with an agent, only to find it hadn\'t been carried out or information wasn\'t communicated to the team. I would recommend when something is agreed it be carried out and the team updated. 3. You have at least two staff members who need customer service training, being argumentative with a client is unprofessional.
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Dec 23,2013
Minithumbdown
By:
Dec 23,2013
0 people found
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We were please the agents found the tenant quickly, but other issues have led me to be wary of using them again or recommending Andrews. I feel the agents were not clear or honest with me or my tenant. As a new landlord I asked all the costs involved. I was simply told 2 weeks rent and 8% of the rent if I wanted management. When I got the papers, it turned out it is a months rent if not managed. The management fee also went up to 10%. Also a Gas certificate and EPC would be required (and hu...
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Feb 13,2012
Minithumbup
By:
Feb 13,2012
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Very good...
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By: Head of Compliance & Customer Services
Feb 13, 2012
View all comments (1)
Thank You for your positive feedback. Customer Services, Andrews Letting & Management....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
0 1 0 0 1 1 0 0 2 0
Olivia  - upload your photo Olivia
2 reviews

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Ben  - upload your photo Ben
1 reviews

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Warren Charker - upload your photo Warren Charker
1 reviews

About Warren No description set View full profile

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