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    Tamara Loftus
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    Greg
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    Sophie Chinn
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    Sophie Raphel
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    Brittany Burkhart
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    Carmen Posgate
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    Abigail Howells
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    Sophie Raphael
  • Rose Inskip-Kaye
    Rose Inskip-Kaye
No description available.
Andrews

5 Worcester Street Gloucester
Gloucestershire
GL1 3AJ

01452 307605

Oct 01,2015
Minithumbup
By:
Oct 01,2015
0 people found
this helpful
I have been using Andrews for other 9 years now and have always found them to be super efficient. In my latest dealings Abigail swiftly found me a new tenant when the property became vacant. Extremely helpful and always friendly throughout....
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Sep 29,2015
Minithumbup
By:
Sep 29,2015
0 people found
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Abigail was always available to walk through the process, discuss and suggest actions to overcome any challenge during the letting process. Timelines and fees were clear up front and Abigail acted throughout with our best interests at heart. She worked very quickly to confirm the tenancy and also helped by pushing through paperwork quickly in order to help secure school places for my children. We are very thankful the time, attention to detail and quick execution by Abigail and the team that he...
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Sep 27,2015
Minithumbup
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Sep 27,2015
0 people found
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Rose is very professional, knowledgable and flexible. She was available to meet with us and provide a comprehensive overview of their services as a letting agent providing a full management service. Rose's communications are clear and regular and I would not hesitate to recommend her or Andrews as a letting agent to other landlords in the Gloucester area....
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Jul 26,2015
Minithumbdown
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Jul 26,2015
0 people found
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The experience with the agency started badly from the get go. I had a mid-day viewing arranged but could not view the property because the keys had been changed which the agent was not aware of. I had to hand around Gloucester and wait until after 3pm to view the property which was an inconvenience having travelled from Cardiff. Then came the...
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What agent could do to change your mind?
Extortionate fees combined with a poor tenant experience
Comment on agent fees
Extortionate fees combined with a poor tenant experience
Was this helpful? Yes
Jul 21,2015
Minithumbup
By:
Jul 21,2015
0 people found
this helpful
As an experienced landlord, I approached Andrews to provide a lettings agent service for a new property. Rose was extremely helpful, friendly and engaging; building great rapport from start to finish and demonstrating her wealth of experience in the lettings industry. Rose took accountability for finalising the process and it was a pleasure dealing with her. I would recommend using Rose and Andrews Lettings if you are a landlord looking for a reliable and straightforward service....
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Jul 20,2015
Minithumbup
By:
Jul 20,2015
0 people found
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All staff in the Worcester Street office (Gloucester) offer a polite, efficient and professional service. All queries are answered in a timely manner, and the staff are always friendly and helpful. The voids between lets are usually short, and the properties are well managed. I feel confident using Andrews as my letting agent as I know I can trust the staff to deal with issues promptly as they arise and to inform me of any problems. Keep up the great work! Thanks to Carmen, Rose, Sophie and Abig...
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Comment on agent fees
Never happy with fees - especially when 2 months' rent is swallowed up in fees! However I guess it's pretty much the same for all agents?
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Jul 17,2015
Minithumbup
By:
Jul 17,2015
0 people found
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We approach Rose to let out our 1 bed flat which she did within a week which was faster than we thought. Rose dealt with everything we asked her to do quickly and efficiently. The only slight hiccup we had was receiving the rent which to be fair was not Rose's fault. Apparently a new computer system had been installed which was causing a few problems. All in all we would definitely deal with Rose again...
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Comment on agent fees
The Fees were higher than the agent we use for our other property in Bristol.
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Jul 14,2015
Minithumbup
By:
Jul 14,2015
0 people found
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Sophie is always very friendly and helpful. She manages the property very efficiently, and wastes no time in communicating any concerns to me whether verbally or via email....
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Jul 12,2015
Minithumbup
By:
Jul 12,2015
0 people found
this helpful
Words cannot describe the professional and friendly manner, how Sophie handles her day to day role in property management within Andrews. Sophie is always extremely helpful and puts others first a pleasure to work alongside. Super star !!!!! and would never let you down, I wish everyone was like Sophie ;0)...
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Jul 10,2015
Minithumbup
By:
Jul 10,2015
0 people found
this helpful
The team at Andrews were very friendly and efficient. Within a week of first making an enquiry through their website, my flat was let. Everything was dealt with very promptly and every member of staff I spoke to was very helpful....
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Jul 09,2015
Minithumbup
By:
Jul 09,2015
0 people found
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Andrews provided us with an efficient and friendly service. They were prompt at answering any queries we had regarding the property. As a student the administration fees were quite high but their service was professional and I was able to move in quickly....
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Comment on agent fees
As stated above, for a student they are quite steep. Speaking to other friends who have gone with other agents they have paid about 200 less.
Was this helpful? Yes
Jun 17,2015
Minithumbup
By:
Jun 17,2015
0 people found
this helpful
I have always found everyone at Andrews extremely helpful and professional. From finding new tenants to dealing with them through the contract, Andrews have always made my life much easier, and have made renting my property very straightforward and trouble free....
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May 03,2015
Minithumbup
By:
May 03,2015
0 people found
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Very professional service, Greg was helpful and left me confident that he would be able to find a suitable tenant, which he succeeded in doing within 24 hours. No hesitation in recommending Greg/Andrews...
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Comment on agent fees
Reasonable and in line with the market
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Mar 20,2015
Minithumbup
By:
Mar 20,2015
0 people found
this helpful
As I work overseas a great deal, I am impressed by the way that any issues are dealt with quickly. I am kept informed and consulted should there be a cost involved....
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Mar 16,2015
Minithumbup
By:
Mar 16,2015
0 people found
this helpful
Very helpful staff at Worcester st. Very proactive in marketing property. Tenant and Landlord feel that they can both turn to staff for common sense advice .Staff seem to really understand the market. Can't thank them enough.Would very much recommend them...
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Feb 03,2015
Minithumbup
By:
Feb 03,2015
0 people found
this helpful
I approached Andrews for help to let my property to students starting in September after having no calls myself. I was introduced to Brittany who arranged an appointment the following day at 11.30. Brittany was very positive about letting the property after the viewing and gave me great advice on how to proceed and how much I could expect to get per room. To say I was shocked is an under statement when I received a call less than one hour after the viewing from Brittany saying that she had four ...
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Comment on agent fees
Well worth what ever you pay her. She was simply fantastic.
Was this helpful? Yes
Jan 05,2015
Minithumbup
By:
Jan 05,2015
0 people found
this helpful
Brittany is a really good agent with friendly approach to customer. Brittany porovide a good service and is open and flexible when it comes to customer needs....
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Comment on agent fees
I would like agency to take reponsibility of window cleaning as it is a good way to provide good service.
Was this helpful? Yes
Jan 05,2015
Minithumbup
By:
Jan 05,2015
0 people found
this helpful
Brittany was really really helpful and always good prepare, had an answer for all of my questions. She has been always nice, kind and competent....
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Dec 08,2014
Minithumbup
By:
Dec 08,2014
0 people found
this helpful
I have used Andrews as a Lettings Agent for many years and have always found then to be very professional in dealing with my Tenants & myself. They deal with any problems quickly & efficiently and find new tenants without much difficulty. I would recommend them....
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Nov 24,2014
Minithumbdown
By:
Nov 24,2014
2 people found
this helpful
Worst estate agent I've ever used (and had dealings with many!). Andrews branch almost always go through to an overflow service where you can arrange a call back. On 90 per cent of occasions this doesn't happen. I have now called 4 times in a week and still no return call. The agency seem to have no interest in dealing with us professionally despite buying a property via them. Even when we made the offer the member of staff was obnoxious....
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
0 people found
this helpful
Olivia was very helpful when I was in the process of renting my house. She was always very pleasant and at some times had to put up with multiple calls a day from me to help in getting the paperwork sorted in time! A pleasant experience over all....
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Comment on agent fees
Very expensive, definitely could do with some change here.
Was this helpful? Yes
Sep 19,2014
Minithumbup
By:
Sep 19,2014
0 people found
this helpful
Andrews are a breath of fresh air within the lettings industry. They were highly recommended to us and we couldn't be happier with the service we receive. They are on the ball, attentive, keep you informed, respect your wishes, look after their landlords. All in all they provide an amazing service and nothing is ever a problem. They are so helpful and friendly. No 1 agent and we are so impressed with their service....
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Comment on agent fees
Fantastic value for money
Was this helpful? Yes
Nov 23,2011
Minithumbdown
By:
Nov 23,2011
3 people found
this helpful
absolutely terrible!! tried to give 6 months worth of rent up front with deposit and asked them to reduce the £305 admin fee as clearly the contract was paid in full and there was little admin to do. They said no, not at all and never ever got back to me over weeks trying to sort it all out. very poor comms and very unhelpful staff = idiots - il take my £5k + elsewhere shall I !!!!!!...
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What agent could do to change your mind?
better communication = actually bothered to car about me is a start !!! dont ripp me off with admin fees when I am paying for the contract in full
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Apr 08,2011
Minithumbdown
By:
Apr 08,2011
2 people found
this helpful
I've been a tenant at Andrews Lettings and they are the worst estate agent I have ever used. The fees are extortionate, right from the get go. Upon moving in day, Andrews hadn't collected all the keys for the property so I turned up at the flat to find I didn't have the deadlock key. I then had to wait to 4pm before they sent a locksmith out to break in. They promised to compensate me for this, this didn't happen. Whenever I had problems, they were completely unresponsive, and every time th...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 5 2 0 0 0 0 1 2
Tamara Loftus - no image available Tamara Loftus
Sales Negotiator
0 reviews

About Tamara Tamara started with Andrews in November of 2014 and has accomplished a great deal in her time with the company. View full profile
Greg  - upload your photo Greg
1 reviews

About Greg No description set View full profile
Sophie Chinn - upload your photo Sophie Chinn
1 reviews

About Sophie No description set View full profile
Sophie Raphel - no image available Sophie Raphel
Porperty Manager
6 reviews

About Sophie No description set View full profile
Brittany Burkhart - upload your photo Brittany Burkhart
3 reviews

About Brittany No description set View full profile
Carmen Posgate - no image available Carmen Posgate
Branch Manager
2 reviews

About Carmen x View full profile
Abigail Howells - no image available Abigail Howells
Senior Lettings Negotiator
6 reviews

About Abigail No description set View full profile
Sophie Raphael - upload your photo Sophie Raphael
1 reviews

About Sophie No description set View full profile
Rose Inskip-Kaye Rose Inskip-Kaye
New Business Manager
4 reviews

About Rose No description set View full profile

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