• claim your profile
    Nicola Hopkinson
  • claim your profile
    Christine Lapping
  • claim your profile
    Wayne Smith
  • claim your profile
    Laura Cabry
  • claim your profile
    Gill Nash
  • claim your profile
    Stephen Willimas
  • claim your profile
    Stephan Williams
  • claim your profile
    Elliot Albiston
  • claim your profile
    alison Houghton
  • upload your photo
    Matt Stansfield
  • claim your profile
    Chemaine Lowther-Harris
  • claim your profile
    Julie Robbins
No description available.
Andrews

12 Badminton Road Downend Downend, Bristol
South Gloucestershire
BS16 6BQ

0117 970 2244

Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
I have used the Downend branch of Andrews Letting and Management for many years to let, what was originally my Mother's flat. I have received such good service that when I inherited the flat I continued to use them. Nicola Hopkinson has managed my account for some time and always been thoroughly efficient, professional and helpful....
read full review
Comment on agent fees
Although it is a big chunk out of the rent when you look at it annually, it gives me peace of mind and hassle free letting.
Was this helpful? Yes
Sep 26,2015
Minithumbup
By:
Sep 26,2015
0 people found
this helpful
I have used the Andrews Property and Management team for 14years. Julie is a fairly new member to the team and has been dealing with my property since the latter part of 2014! It has been a challenging year as I had to evict my tenants from my property. An amazing learning curve for me made so much easier with all of Julie's help....suffice to say I would have struggled without all her knowledge and recommendations. She has been in constant communication with me and dealt with all the paperwork ...
read full review
Was this helpful? Yes
Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
I would like to say about Julie Robbins, how grateful I am for all her help, definitely over and above the call of duty, in dealing with extraordinarily difficult and annoying circumstances. Julie always kept her cool, dealing with the multiple problems calmly and with determination, whilst maintaining a professional and correct association with all involved. Julie does not just think in a line straight ahead, but in order to achieve difficult solutions, thinks at a tangent! I cannot thank...
read full review
Was this helpful? Yes
Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
Very impressive from advising on rental values at the beginning, to finding a tenant quickly to move in day - highly recommended...
read full review
Was this helpful? Yes
Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
Andrews were very prompt in evaluating the suitability of my property for rent, and provided very good feedback as to how it should be improved.The staff were very polite as well as warm, and highly professional throughout. Marketing is their strongest point of all, with suitable candidate tenants found very quickly. Selection and negotiation with prospective tenants was also extremely well handled so as to occupy the minimum of my time. I manage maintenance and repairs myself despite living fa...
read full review
Comment on agent fees
The fees were reasonable at the start and reduced over time as one would expect. The reduction could be a little more generous to reflect the reduced effort required on the agent's part.
Was this helpful? Yes
Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
Overall excellent service. We have felt that any issues have been dealt with quickly. Staff helpful and excellent attitude at getting the job done. We wil the rest of our time goes with Andrews, but based on the service so far I think everything will go to plan!...
read full review
Was this helpful? Yes
Sep 13,2015
Minithumbup
By:
Sep 13,2015
0 people found
this helpful
I live overseas, so need a reliable property manager that provides a consistent high standard of service. I've been with Andrews for the past six years and have no reason to even think about looking elsewhere. My main points of contact are Nicola and Chemaine - they both do an outstanding job....
read full review
Was this helpful? Yes
Sep 08,2015
Minithumbup
By:
Sep 08,2015
0 people found
this helpful
I was managing the property myself and it was becoming too much. Nicola Hopkinson explained that it was something that Andrews could take care of. I have hardly given the property a thought since due to Nicola's efficiency and 'can do' attitude. Alison Houghton covered for Nicola when she was on holiday and she too was excellent. In summary, I'm very pleased with the service I have received and consequentially my stress levels have decreased dramatically!...
read full review
Was this helpful? Yes
Sep 08,2015
Minithumbup
By:
Sep 08,2015
0 people found
this helpful
Andrews have been managing my property for the last 1.5 years, and I am very happy with the letting and management services for my property. They are fast response, and can always be contacted. The property manager Nicola Hopkinson and the branch manager have given me very good advice in the past....
read full review
Comment on agent fees
management fees are reasonable Inspection fees are not included within the management fees
Was this helpful? Yes
Aug 18,2015
Minithumbup
By:
Aug 18,2015
0 people found
this helpful
I had the good fortune to deal with and subsequently meet Elliot Albiston recently, who is the lettings negotiator at the Downend branch of Andrews. For someone like myself who is not local to the Bristol area Elliot was informed and very helpful, offering to and then attending viewings of property with me to offer his assistance and advice. He subsequently provided advice on a property I bought recently even though it was a property that was not in his area. Elliot came across as open and hone...
read full review
Comment on agent fees
Ok
Was this helpful? Yes
Aug 17,2015
Minithumbup
By:
Aug 17,2015
0 people found
this helpful
i am really happy that the team have fixed my issues when requested I was so grateful to not have to deal with the stress of arranging the work myself and they were always so friendly and kept me updated as much as possible! I am pleased with the work and would recommend Andrews services to a friend...
read full review
Was this helpful? Yes
Aug 11,2015
Minithumbup
By:
Aug 11,2015
0 people found
this helpful
Very helpful and efficient service, always very speedy at finding tenants On both occasions the first view property has been let . Good at chasing up and reporting progress....
read full review
Comment on agent fees
Very competitive and good value for money. Experience also valuable asset , which other agents in the area do not always have .
Was this helpful? Yes
Aug 07,2015
Minithumbup
By:
Aug 07,2015
0 people found
this helpful
They treated me like a human being and advised me well on the properties that were suitable for me and my daughter. They also listened to all my requirements e.g.where her school was and my budget etc.. They were prompt and punctual, keep me updated by phone and very kind and friendly. Fantastic service!!...
read full review
Comment on agent fees
I feel the fess were fair and of average price.
Was this helpful? Yes
Aug 06,2015
Minithumbup
By:
Aug 06,2015
0 people found
this helpful
I have used Andrews as my agents for many years and they have always been extremely helpful and professional. However, they really came into their own recently when I had the misfortune of having rogue tenants. Nicola Hopkinson (my property manager) put in a huge amount of time and effort to resolve the situation to the best possible outcome. Her efforts were hugely appreciated as she went above and beyond the call of duty....
read full review
Was this helpful? Yes
Jun 10,2015
Minithumbup
By:
Jun 10,2015
0 people found
this helpful
I have had many dealings with the Stephen Mitchell and his Team at Southville over the past year. I have appreciated their professionalism and support with the many different challenges that renting a property has presented. They are always friendly and reassuring in their approach and quick to respond and deal with issues as they arise communicating well through emails and telephone contact....
read full review
Was this helpful? Yes
Dec 05,2014
Minithumbup
By:
Dec 05,2014
0 people found
this helpful
I am I maintenance contractor working for many agents and find the staff at Andrews to be very professional in all they do. Always looking to sort problems out for landlords and tenants as quickly as possible. If I were to rent I would choose Andrews as my first choice....
read full review
Was this helpful? Yes
Sep 08,2014
Minithumbup
By:
Sep 08,2014
0 people found
this helpful
I know u will say we were only doing our jobs but your recent efforts have been brilliant all management decisions made on my behalf have been spot on. Also being able to find two tennants at short notice when two of my flats became vacent at the same time was tremendous. GREAT JOB GIRLS....
read full review
Comment on agent fees
fair
Was this helpful? Yes
Sep 05,2014
Minithumbup
By:
Sep 05,2014
0 people found
this helpful
We have been with Andrews as landlords since 1999. Throughout all that time we have had nothing but excellent service. Responses are always prompt and polite. The staff are always willing to go the extra mile for us. When problems arise they get sorted out quickly and with good grace. Essentially we have never thought of going anywhere else for a lettings agency to let our property because we have never had reason to so. Just very grateful for their friendly and professional attitude....
read full review
Was this helpful? Yes
By: Debbie
Sep 08, 2014
View all comments (1)
Thank you very much for your comments on the excellent service you have received from our Downend branch of Andrews. Debbie Franklin Area Manager....
Sep 03,2014
Minithumbup
By:
Sep 03,2014
0 people found
this helpful
The staff were excellent in re-negotiating a higher rental for my property, the process went very smoothly and Teresa Bird the lettings manager also organised an inspection as my tenants had been in the property a year. This was carried out very quickly by Chemaine Lowther and a very detailed report followed. I do have another rental property and would have no hesitation in using them again or recommending them to friends....
read full review
Was this helpful? Yes
By: Debbie
Sep 08, 2014
View all comments (1)
Thank you very much for your comments regarding the service you have received from our Downend branch. Debbie Franklin Area Manager....
Jul 22,2014
Minithumbdown
By:
Jul 22,2014
0 people found
this helpful
Do not deliver what they say they will. When extending a tenancy never got sign agreement from the tenant until they were chased twice. Also let Gas safe certificate expire...
read full review
What agent could do to change your mind?
Don\'t do anything unless you kick them several times. Not good enough an agent is supposed to do these things automatically.
Comment on agent fees
Why pay when you have to effectively do it your self?
Was this helpful? Yes
Jul 15,2014
Minithumbdown
By:
Jul 15,2014
1 people found
this helpful
We rented a property from Andrews Lettings in October 2014. The fees we paid were very high if not extortionate but needing a place to stay quickly we had to take what could get. When we moved into the property it was in a fair but worn and often unclean condition but since all of this was captured on the inventory we did not think it would be an issue when we moved out. We have recently moved out leaving the property in a much better condition when than we moved in but alas the landlord is tryi...
read full review
What agent could do to change your mind?
The agent could have at least relayed information between ourselves and the landlord rather than forcing us to use the dispute resolution service
Comment on agent fees
As far as I can tell Andrews do not do anything for the extortionate admin fees they charge
Was this helpful? Yes
Jul 01,2014
Minithumbup
By:
Jul 01,2014
2 people found
this helpful
I wasn't overly impressed with Andrews to begin with. The woman showing us the property was late & said she was too pregnant to walk up the stairs to show us the upstairs areas so we did it alone but at least she was pleasant. We took the place and after that we barely heard from them. I complained on the day we moved in as the gas/electric meters were in debt by almost £20 each and i had to cover the costs myself when Andrews had stated there would be money on the meter when we mo...
read full review
Was this helpful? Yes
Feb 21,2014
Minithumbdown
By:
Feb 21,2014
0 people found
this helpful
PUTTING PEOPLE\'S HEALTH AT RISK KNOWINGLY. am a previous Tennant of a property they have just let out. We moved out because the property is covered, every single external wall in toxic black Mold. It made myself very unwell and we were apparently exceptionally lucky our baby did not get unwell. The landlady painted over the mold and immediately put it up with Andrews. I contacted them, supplied them with a damp report from an accredited company with 30+ years in the company stating the house ha...
read full review
What agent could do to change your mind?
Not let out inhabitable properties. Ensure landlords have fixed the problem correctly before letting it out.
Was this helpful? Yes
By: bikerchick2010
Mar 21, 2014
View all comments (1)
I know exactly what you mean they do not care about mould.were in the same boat we have moved out of a flat that is a health risk/hazard council came out to see the property they found things wrong with the property and wrote to the landlord to get him to fix the problems they tried to contact him took a long time to get hold of him and his wife.they actually said since weve moved in its been mouldy shifting the blame on to us but it was obvious from the start had we not opened our eyes it being....
Feb 15,2014
Minithumbdown
By:
Feb 15,2014
1 people found
this helpful
Our initial contact with the branch was very professional in establishing a contract and they had a number of viewers lined up. However things started to go wrong when the details of the property were not corrected e.g.. the picture of the bathroom still has the loo seat up and toilet roll half unravelled as the estate agent had left it !! After a particular viewing a number of windows were left open, when we were away for the weekend , and our neighbours knew all about our prospective buyer...
read full review
Was this helpful? Yes
Jun 10,2013
Minithumbdown
By:
Jun 10,2013
2 people found
this helpful
Me and my partner rented a flat from Andrews for 6months when we moved in it was disgusting, hasn\'t been cleaned and the smell was terrible, it was so bad that we couldn\'t clean it ourselfs an had to get a cleaning company to do this. The walls were in a terrible state and we painted the whole flat out again(same colour) ad had to sort mould problems out that was everywhere. At the end of our tenancy Andrews are now saying that they are unable to give us the whole amount of our deposit back du...
read full review
What agent could do to change your mind?
Sorted problems out quicker, despoist should of been in full back and general attitude
Was this helpful? Yes
Aug 31,2010
Minithumbdown
By:
Aug 31,2010
1 people found
this helpful
We have lived in this apartment for 7 months now, and for the first month we didn't have any hot water (in the dead of winter). They don't hire repairmen from in or near your hometown. For example the man who eventually managed to fix our boiler had to drive through the snow... all the way from Manchester. (We're from Sheffield) All around the bottom of the shower had black mould - and we rang up so that someone could sort this out. They hired people who did such a shoddy job that the rubber ...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £115,000
  • Max: £115,000

Letting
  • Min: £0
  • Max: £115,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 1 3 4 0 1 0 0 1 0
Nicola Hopkinson - upload your photo Nicola Hopkinson
8 reviews

About Nicola No description set View full profile
Christine  Lapping - upload your photo Christine Lapping
1 reviews

About Christine No description set View full profile
Wayne  Smith - upload your photo Wayne Smith
1 reviews

About Wayne No description set View full profile
Laura Cabry - upload your photo Laura Cabry
1 reviews

About Laura No description set View full profile
Gill Nash - upload your photo Gill Nash
3 reviews

About Gill No description set View full profile
Stephen Willimas - upload your photo Stephen Willimas
0 reviews

About Stephen No description set View full profile
Stephan Williams - upload your photo Stephan Williams
1 reviews

About Stephan No description set View full profile
Elliot Albiston - upload your photo Elliot Albiston
3 reviews

About Elliot No description set View full profile
alison Houghton - upload your photo alison Houghton
3 reviews

About alison No description set View full profile
Matt Stansfield - no image available Matt Stansfield
Lettings Negotiator
4 reviews

About Matt No description set View full profile
Chemaine Lowther-Harris - upload your photo Chemaine Lowther-Harris
1 reviews

About Chemaine No description set View full profile
Julie Robbins - upload your photo Julie Robbins
1 reviews

About Julie No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property



.