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Andrews

11 Bath Road Cheltenham
Gloucestershire
GL53 7HG

01242 253123

Sep 15,2015
Minithumbup
By:
Sep 15,2015
0 people found
this helpful
Andrews was not my first choice as a letting agent, I have been using another local agent for over ten years but when they were unable to find a new tenant I turned to Andrews. They (Tigger Lloyd) found one in quick time and whilst I am surprised at their rather high charges I am very pleased with the performance of Tigger....
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Sep 12,2015
Minithumbup
By:
Sep 12,2015
0 people found
this helpful
Tigger Lloyd is a very thoughtful and hard working member of Andrews. She is an asset to the team at Andrews and no job is too big or too small for her to complete. She has made mine and my fiance's move into our property easy and been a helping hand throughout the whole process....
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Sep 12,2015
Minithumbup
By:
Sep 12,2015
0 people found
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Tigger proactively sourced a rental property for me which met all of the criteria I was looking for. From the initial viewing, through arduous negotiations with the Landlord, Tigger made the process exceptionally smooth and hassle free (even when I was away on holiday!). Tigger is a great ambassador for Andrews Lettings and Management - I highly recommend her as a consummate property professional within the Cheltenham market. I look forward to working with Tigger again in the future....
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Comment on agent fees
Fees slightly too high. ‚£100 less is acceptable.
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Aug 18,2015
Minithumbup
By:
Aug 18,2015
2 people found
this helpful
Sale through Andrews. The early part of marketing and finding a purchaser was through Mike. This was quick and straightforward so no problems. There were some delays in between accepting the offer and completion. These delays were nothing to do with Andrews. Rachael was excellent in trying to resolve these problems and spent a considerable amount of time doing so, really excellent service, just praise and no complaints....
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Jul 28,2015
Minithumbup
By:
Jul 28,2015
0 people found
this helpful
Both Tigger and Vicky have been very professional to deal with in the short time I have been with Andrews. They provided a suitable tenant within a promised timescale. Communication has been excellent which is essential for a landlord who is not located in the same area of their property....
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Jun 30,2015
Minithumbup
By:
Jun 30,2015
0 people found
this helpful
Tigger Lloyd was a real pleasure to deal with when going through the process of renting a house in Prestbury. She was very enthusiastic, friendly and seemed genuinely interested in our search and requirements. There was no feeling of rushing and we had to ask to go back to the property to do some measuring up, she was very patient with this and answered all of our questions either on the spot or reported back after speaking with the landlord. Couldn't fault her service, she is a credit to And...
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Jun 02,2015
Minithumbup
By:
Jun 02,2015
0 people found
this helpful
We have used Andrews for 3 years now to find and vet tenants, and we are highly impressed. From the first viewing the agents were very professional, personable and most importantly very reassuring and responsive to any queries. They set a good and fair rent, which has allowed us to keep the tenants, over the period. They also had tenants ready to move in on the date the property was available. We were able to have the final vetting of tenants, vital if your are going to deal with clients yoursel...
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Comment on agent fees
The fees were fair and equitable, you get what you pay for
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May 13,2015
Minithumbup
By:
May 13,2015
0 people found
this helpful
As a first time tenant in the Cheltenham area and my first time using a letting agent my partner and I found the service from Andrews to be excellent. All of the staff were friendly and nothing was too much trouble. I would have no problem at all in recommending Andrews to anyone looking to rent a place to live and will certainly be using them again when the time comes....
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Comment on agent fees
I think fees are relative to the property you are renting/buying and Andrews get the result you want and give the service you expect.
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May 11,2015
Minithumbup
By:
May 11,2015
0 people found
this helpful
I have been using Andrews to let my property for 5 years and I have been pleased with the service the Andrews team have given, although my lets have been relatively short term (6 to 12 months). Recently my latest tenant moved out. Tigger quickly found a new tenant who unfortunately decided for personal reasons dropped out on the day he should have moved in. Tigger called me and assured me she would do everything possible to find another prospect which she did in under a week. Great result....
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Comment on agent fees
Fees tend to be high but Andrews get results
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Apr 21,2015
Minithumbup
By:
Apr 21,2015
0 people found
this helpful
I dealt with Tigger for my search in finding a property in Cheltenham. From start to the end, Tigger has been a very professional person to deal with, answered all questions to its extent and always satisfied myself as a customer. She took her time in explaining and provided a world class customer service and ensured my needs and expectations were met every time. I would personally recommend Tigger to friends and family....
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Comment on agent fees
I think the fees charged are a bit high compared to other agencies.
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Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
Pleasant, efficient and professional All team members have been excellent We have a fully managed contract, and all problems have been swiftly dealt with Very happy - would recommend to other landlords...
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Comment on agent fees
Good advice given
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Apr 08,2015
Minithumbup
By:
Apr 08,2015
0 people found
this helpful
Excellent support in showing the property and even more helpful providing all the information I needed. Both Tigger and Yvette helped me a lot with everything since I was a newcomer in the UK. Because of them I was able to settle down faster than expected....
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Apr 08,2015
Minithumbup
By:
Apr 08,2015
0 people found
this helpful
Tigger and the whole team were amazing. They really pushed everything through as fast as they could, and they kept in contact with me constantly. Tigger was lovely when she was showing me the property, she was fun and enthusiastic and really listened to what I wanted....
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Mar 25,2015
Minithumbup
By:
Mar 25,2015
0 people found
this helpful
People at Andrews have been very professional and helpful. Relocating from abroad, a few bureaucratic issues have slowed down the process but Andrews' staff helped sort things out quickly. When we went for a visit with Tigger and asked to view one more property, we were taken immediately with no appointment needed. Tigger has a gift for empathy, that helps her match people with their needs, complemented by friendliness and kindness. As a professional, she is willing to go the extra mile to get ...
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Mar 08,2015
Minithumbup
By:
Mar 08,2015
0 people found
this helpful
We are delighted with the service we have received so far from Andrews Lettings. We initially tried to sell our property through Andrews Estate agents but decided to try to let the property instead. Tiger was very helpful and talked us through the options for letting, she also listened and understood our concerns regarding letting (as we had a previous bad experience of letting with a different letting agents). Within less than a week Andrews had arranged several viewings for prospective tenant...
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Mar 05,2015
Minithumbup
By:
Mar 05,2015
0 people found
this helpful
Everyone at Andrews is very professional, helpful and efficient. They gave us a huge help which we will never forget. Everything was sorted within 5 days. Tigger was very friendly and quick, made a perfectly good job and it was a pleasure to had our renting by them. They are the best of all the letting agencies we visited so far. We recommend them to our friends and family....
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Mar 05,2015
Minithumbup
By:
Mar 05,2015
0 people found
this helpful
Tigger was fantastic through the whole process, made sure we had all the information we needed and was always on hand to help when we needed assistance. Even came and viewed a property with us late in the evening well past her working hours. As a first time rentor they made the process so simple and so easy and Tigger especially should be commended....
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Mar 02,2015
Minithumbup
By:
Mar 02,2015
3 people found
this helpful
Excellent service form first meeting through to completion. Very useful viewing feedback and via their web site and amazing number of organised visits....
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Feb 25,2015
Minithumbup
By:
Feb 25,2015
0 people found
this helpful
Tigger was very professional and efficient. She managed to let my property within 7day the whole experience was a pleasure and would definitely recommend to friends and family....
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Jan 08,2015
Minithumbup
By:
Jan 08,2015
0 people found
this helpful
Everyone at Andrews has been a pleasure to deal with, putting me at ease and explaining everything patiently, clearly and concisely. Everything was handled quickly for the Xmas period, though the only thing I found when I went to the Council for my Tax number was that they still hadn't been informed (though I was informed during the process that Council Tax would be handled). At this early stage of my tenancy, I so far highly recommend Andrews as the staff and service are superb!...
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Comment on agent fees
Fees are steep but I did get a discount for December takeover.
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Jan 05,2015
Minithumbup
By:
Jan 05,2015
0 people found
this helpful
I visited Andrews office in Cheltenham and firstly thought the atmosphere as a whole in the office was great. Secondly a representative of the company (Tigger Lloyd) stood up and came straight over and asked if they could be of assistance, which given the poor standard of service I seem to expect from all sorts of industries and other agents this was really refreshing. I was most impressed and felt that she really did want to help. There seemed to be a much more personal approach from Tigger and...
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Dec 11,2014
Minithumbup
By:
Dec 11,2014
0 people found
this helpful
Andrews have provided a very good service in the capacity of lettings agent as a tenant. The team are very friendly and helpful, and are quick to call back when resolving any questions....
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Comment on agent fees
‚£100 contract renewal will be double what other agents have charged me in the same area.
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Nov 26,2014
Minithumbup
By:
Nov 26,2014
0 people found
this helpful
Tigger has been very professional, but at the same time, very helpful with a friendly approach. All my queries and problems have been actioned quickly and efficiently. I have also been in contact with Kerry, Vicky and Hollie-Martine, who have also been very professional. It is reassuring to know that when a message is left, a prompt reply is soon received....
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Nov 26,2014
Minithumbup
By:
Nov 26,2014
0 people found
this helpful
Lady called Tigger Lloyd "dealt" with me in a very friendly and professional manner. Would without reservation recommend using her....
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Nov 22,2014
Minithumbup
By:
Nov 22,2014
0 people found
this helpful
I have been using local agents to rent my flat for the past 10 years and have to say that the staff at Andrews Lettings have proved to be head and shoulders above the others. Emma and Vicky have been my main contacts and they have always been efficient, professional and honest with me. They have always been the first agents to secure tenants and dealt with everything in my absence. They are always available to answer any queries I have, they always keep me updated with progress and I really can...
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Comment on agent fees
Fair
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Oct 18,2014
Minithumbup
By:
Oct 18,2014
0 people found
this helpful
the staff at andrews bath road cheltenham have been very good in looking me for some years now. always helpful and friendly,and of course professional. i would highly recommend any future landlord or landlady to contact the staff at the bath road branch. i would not be with anybody else. thank you to all the staff in doing a fantastic job for me over the years and look forward to many more years with you....
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Comment on agent fees
the fees seem expensive however thats just the way things are. but you do get a fantastic service from the staff and the level of care and professionalism is second to none.
Was this helpful? Yes
Oct 18,2014
Minithumbup
By:
Oct 18,2014
1 people found
this helpful
I have had positive, constructive and courteous experience with all of the Andrews Lettings staff, each step of the "find a tenant" service was informative and professional, and I felt I was updated with regular contact and timescale. Maybe I have been lucky with my tenants, but so far I have had five different families and all have been very well vetted by Andrews as I have had few problems. I can recommend their services and will return to them with my business again....
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Comment on agent fees
I think the basic fees are a little high, but negotiated a lower fee as a returning customer, the competition is now strong in this field and the choice is growing fast therefore Andrews must stay competitive.
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Oct 16,2014
Minithumbup
By:
Oct 16,2014
0 people found
this helpful
Telephone communication with Tigger was excellent and everything went smoothly with the let of my property to the current tenants. Tigger is always friendly and enthusiastic and I have no hesitation is recommending her to landlords and tenants. The only improvement to the service I would suggest is better monitoring of emails sent to the branch. These received a very slow response on a couple of occasions....
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Comment on agent fees
Although I negotiated a discount, the fees are still quite high compared with the many other agents around now. I have not used another Cheltenham agent, so cannot compare the service given by them.
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Oct 16,2014
Minithumbup
By:
Oct 16,2014
0 people found
this helpful
My experience of working with Tigger Lloyd and her colleagues within the lettings team at Andrews has been very positive. They are always polite and professional, respond to queries quickly and are happy to help. They marketed my property well and let it within a week of it going onto the market, to a suitable tenant - what more could I ask for?...
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Comment on agent fees
Their fees are quite expensive, however for me at this time, I\'d rather pay and have peace of mind and know that the property is fully managed.
Was this helpful? Yes
Oct 16,2014
Minithumbup
By:
Oct 16,2014
0 people found
this helpful
Tigger oversaw the letting of my property. Great service and communication. Always responded quickly to any questions I had. Would definitely use again....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £250,000
  • Max: £250,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 0 17 2 2 0 0 0 0 0
Kyle Garlett - upload your photo Kyle Garlett
0 reviews

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Tigger Lloyd Tigger Lloyd
Lettings Negotiator
17 reviews

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vicky trunkfield - upload your photo vicky trunkfield
4 reviews

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emma  - upload your photo emma
0 reviews

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Yvette Hannay - upload your photo Yvette Hannay
4 reviews

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Alex  King - upload your photo Alex King
1 reviews

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David Pike - upload your photo David Pike
1 reviews

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Rachel George - upload your photo Rachel George
2 reviews

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Karen Dinwoodie - upload your photo Karen Dinwoodie
1 reviews

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Kerry Flay - upload your photo Kerry Flay
1 reviews

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Laurie Mummery - upload your photo Laurie Mummery
1 reviews

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