Andrews
Balham London, London, SW12
4.8/5, 93 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
92% lettings fee satisfaction
For 68 years, homeowners have relied on Andrews to sell or let their property. We now have 55 estate agents and letting agent branch locations, so you can be confident that our expertise will make the process as smooth as possible. Feel free to find out more about our unique heritage and ... show more For 68 years, homeowners have relied on Andrews to sell or let their property. We now have 55 estate agents and letting agent branch locations, so you can be confident that our expertise will make the process as smooth as possible. Feel free to find out more about our unique heritage and how it relates to our business today.

When you choose Andrews, you’re guaranteed the personal touch of an independent business with the resources of a large company. Fully personalise your experience of andrewsonline by using My Andrews and book appointments directly with our branches online or get in touch with our friendly team at a branch near you.

Opening Hours
Address

Andrews
2-3 Balham Station Road
Balham,London
Greater London
SW12 9SG
020 8675 2244, 020 8675 5060

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £285,000 £895,000
Lettings 97% 92% £488 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 0 32 3 19 0 9 0 0 1
Areas covered
  • SW12
  • SW17
  • SW2 4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings My deposits scheme
Latest Properties

No Properties

“very bad experience...”

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Apr 17,2018
Minithumbdown
By: 'Summer'
Apr 17,2018
1 people found
this helpful
Agency was very helpful when they wanted to let us the flat, however, whenever we had issues, it was really difficult to get in touch with them. Getting the deposit back was a nightmare, even after our landlord agreed to pay us the deposit back. ...
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Comment on agent fees
fees are pretty high, for this amount of money, you do expect better
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“Emmanuel was fantastic and made the whole moving process a ......”

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Oct 24,2017
Minithumbup
By: 'Jasmin Dunn'
Oct 24,2017
0 people found
this helpful
Emmanuel was fantastic and made the whole moving process a lot less stressful than I had anticipated it would be. He answered any questions we had quickly and efficiently. We are very happy in our new home and would recommend Emmanuel and the team at ...
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Comment on agent fees
As you would expect in London.
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“I'm very pleased with the service that I received - ......”

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Jun 30,2017
Minithumbup
By: 'Avner'
Jun 30,2017
0 people found
this helpful
I'm very pleased with the service that I received - Jean Pierre was lways very professional and reliable and honest....
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Comment on agent fees
Very reasonable fees
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“After disappointing experience with another estate agent in trying to ......”

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Jun 20,2017
Minithumbup
By: 'Susie Bell'
Jun 20,2017
0 people found
this helpful
After disappointing experience with another estate agent in trying to sell our flat we were very pleased with the professional and positive service we received when switching to Andrews, especially from Pamela and Tom who achieved the sale we wanted, at the price we wanted ...
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“Emmanuel took a friendly and informed approach to showing us ......”

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Oct 28,2016
Minithumbup
By: 'FN24'
Oct 28,2016
0 people found
this helpful
Emmanuel took a friendly and informed approach to showing us around the property. When completing the referencing and signing of contracts process he kept us updated and informed throughout. He was punctual in replying to our queries and has been in regular contact since the ...
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“Emmanuel has been incredibly professional, supportive and friendly‚€‚“ a credit ......”

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Aug 24,2016
Minithumbup
By: 'Mike'
Aug 24,2016
0 people found
this helpful
Emmanuel has been incredibly professional, supportive and friendly‚€‚“ a credit to Andrews Property. He made what was a stressful experience a very straight-forward, providing me with a number of options, that were both in budget and to our specifications. Emmanuel and Marcus always kept me ...
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“Emmanuel has been incredibly professional, supportive and friendly. He made ......”

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Jul 05,2016
Minithumbup
By: 'Monika'
Jul 05,2016
0 people found
this helpful
Emmanuel has been incredibly professional, supportive and friendly. He made what was a stressful experience (searching for and securing a rental propoerty within 4 weeks) a very straight-forward one! Emmanuel always kept me up to date with where we were in the process. Remained strong and ...
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Comment on agent fees
good
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“Horrible agency.Do not rent with them!NO professionalism, no ......”

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Dec 07,2015
Minithumbdown
By: 'sassma'
Dec 07,2015
2 people found
this helpful
Horrible agency. Do not rent with them! NO professionalism, no punctuality, no reliability. Extremely high fees for no service at all. Especially the property manager at the Balham branch Tom Giboney was incredibly unhelpful and disrespectful. Would not recommend at all!...
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Comment on agent fees
incredibly high fees for no service or really bad service
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By: JP Saint-Avit
Mar 29, 2016
View all comments (1)
Dear Sassma, Thank you for your All Agents posting. I would like to reassure you that Andrews is genuinely committed to giving its customers the best possible service, and I am sorry to hear that we have not met your expectations on this occasion. Furthermore, all customer comments are taken very seriously and investigated thoroughly with every effort made to ensure that the outcome is balanced, objective and fair to you, and to the members of staff involved. Please contact me direct as be ...

“Marcus went out of his way to find us a ......”

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Sep 28,2015
Minithumbup
By: 'anonymous'
Sep 28,2015
0 people found
this helpful
Marcus went out of his way to find us a new property. He listened to our specifications carefully and found us a property which matched our needs perfectly. We were delighted with the service he provided and also found him to be very professional and ...
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“Been using Andrews particularly the balham branch for a few ......”

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Sep 28,2015
Minithumbup
By: 'K'
Sep 28,2015
0 people found
this helpful
Been using Andrews particularly the balham branch for a few years now and the service has been excellent.Marcus and on this occasion provided excellent customer service and get me appraised of progress on the letting. Would highy recommend both for acknowledgement. They give estate ...
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Comment on agent fees
Competitive
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“I was very happy with the service provided from Emmanuel ......”

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Sep 28,2015
Minithumbup
By: 'Raneisha A.'
Sep 28,2015
0 people found
this helpful
I was very happy with the service provided from Emmanuel at Andrews in Balham. He was highly professional and made every effort in understanding my requirements, which resulted in an ideal rental property match. Transactions were straightforward and queries were always promptly addressed enabling my ...
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“I have used Andrews for finding me tenants for my ......”

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Sep 22,2015
Minithumbup
By: 'Charlie Beaton'
Sep 22,2015
0 people found
this helpful
I have used Andrews for finding me tenants for my two properties for a few years now. I work in recruitment so know the stigma both recruiters and estate agents have attached to them. I choose to work with Andrews as they aren't like any ...
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“Having rented for the last 5 years or so, I have ......”

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Sep 21,2015
Minithumbup
By: 'Danny'
Sep 21,2015
0 people found
this helpful
Having rented for the last 5 years or so, I have to say that Andrews have been superb in the last year they have been looking after me. A lot of that has to do with the 'personability' factor from its staff and of course the ...
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“My experience dealing with Andrews was excellent, from the beginning ......”

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Sep 10,2015
Minithumbup
By: 'Mrs Dekan'
Sep 10,2015
0 people found
this helpful
My experience dealing with Andrews was excellent, from the beginning Jean-Peirre was professional, efficient and very positive about renting our apartment. I was pleasantly surprised when we had a very good tenant within 3 days of advertising the property and so far am very happy with ...
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“We received excellent service from Emmanuel Kyei with smooth communication ......”

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Sep 09,2015
Minithumbup
By: 'Alena D'
Sep 09,2015
0 people found
this helpful
We received excellent service from Emmanuel Kyei with smooth communication and assistance with all matters.We are pleased with the new rented flat and would certainly recommend Andrews. We had very little time to move between flats and thanks to Emmanuel's coordination we managed fine. ...
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“It has been a smooth process renting a flat with ......”

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Sep 08,2015
Minithumbup
By: 'AK'
Sep 08,2015
0 people found
this helpful
It has been a smooth process renting a flat with the help of Andrews Letting and Management. They were on time for each step of the process and very clear on the instructions. They respond to the requests of tenants promptly and lead through the ...
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Comment on agent fees
According to my previous agent the prices were a bit high.
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“We had to move at very short notice and Jean ......”

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Sep 02,2015
Minithumbup
By: 'Nick'
Sep 02,2015
0 people found
this helpful
We had to move at very short notice and Jean Pierre was able to make this happen. Both JP and Emmanuel were extremely helpful, quick, efficient and a joy to deal with. They responded to our communications quickly and turned around a tenancy agreement in ...
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“Marcus has been of great help to us throughout the ......”

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Aug 21,2015
Minithumbup
By: 'Peter M'
Aug 21,2015
0 people found
this helpful
Marcus has been of great help to us throughout the rental process, providing well informed advice and always making himself available to assist with any questions or concerns we had. Friendly, knowledgeable and helpful, exactly the kind of person you need when looking for a ...
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“Marcus was of great assistance in helping me lease a ......”

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Aug 17,2015
Minithumbup
By: 'Paul'
Aug 17,2015
0 people found
this helpful
Marcus was of great assistance in helping me lease a property in a very short space of time. He went out of his way to assist with the small irritating things such as assisting with deliveries and furniture removals from the property when I was ...
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“Marcus Carter has demonstrated dedication and commitment in his role ......”

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Aug 12,2015
Minithumbup
By: 'Andrews'
Aug 12,2015
0 people found
this helpful
Marcus Carter has demonstrated dedication and commitment in his role as Assistant Lettings Agent and shown care and consideration in finding tenants for my property.He has gone out of his way in finding suitable tenants and acted with integrity and principles during the negotiation ...
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“My housemates and I were extremely satisfied with the service ......”

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Aug 11,2015
Minithumbup
By: 'PatrickJ'
Aug 11,2015
0 people found
this helpful
My housemates and I were extremely satisfied with the service provided by Emmanuel & Marcus. They were clear and transparent from the outset and provided informed advice that enabled us to secure a great property. When issues did arise - not through their doing- they were ...
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“Fantastic service from start to finish. Would highly recommend using ......”

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Aug 10,2015
Minithumbup
By: 'Antoinette'
Aug 10,2015
0 people found
this helpful
Fantastic service from start to finish. Would highly recommend using Andrews. Marcus was knowledgeable, professional and articulate. He kept us informed and updated continually. We were able to rent out our property quickly and efficiently. Marcus made the whole process very easy....
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“Andrews were efficient and really helpful with all our queries. ......”

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Aug 07,2015
Minithumbup
By: 'Laura'
Aug 07,2015
0 people found
this helpful
Andrews were efficient and really helpful with all our queries. They got back to us quickly and kept us updated at every stage of the process!...
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“The agents were very co-operative and fully understand their job ......”

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May 19,2015
Minithumbup
By: 'Sheikh'
May 19,2015
0 people found
this helpful
The agents were very co-operative and fully understand their job and gave all possible assistance and I recommend them on a very good scale. Their dealings are very smooth. Wish them best of luck and hope they maintain this standard....
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Comment on agent fees
Fee is ok and on my request they even lowered it.
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“We originally decided to sell our house through Andrews as ......”

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May 18,2015
Minithumbup
By: 'Satisfied Customer'
May 18,2015
0 people found
this helpful
We originally decided to sell our house through Andrews as they had the lowest commission rates and we were impressed by both Tom and especially Pamela. The sale was protracted due to various issues which were exacerbated by slow lawyers and lenders. Pamela did a ...
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Comment on agent fees
Fees were the lowest we could find.
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“We were very happy with the service provided from Marcus ......”

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May 08,2015
Minithumbup
By: 'Tom'
May 08,2015
0 people found
this helpful
We were very happy with the service provided from Marcus and Emmanuel at Andrews in Balham. Both were extremely professional, and really looked out for us (the tenants), and helped us chose and secure our ideal property. Transactions were made easy, and replies to queries ...
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“A great experience with a great agency and really helpful ......”

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May 07,2015
Minithumbup
By: 'Polly & Sam'
May 07,2015
0 people found
this helpful
A great experience with a great agency and really helpful and friendly agents (Emmanuel and Marcus). They made the whole process so easy and each step was very smooth and quick. The communication was great too. The agency were very confident and trustworthy - would ...
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“With never having written a review from a service before, ......”

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Apr 23,2015
Minithumbup
By: 'Kim Rowles'
Apr 23,2015
0 people found
this helpful
With never having written a review from a service before, this goes to show how impressed I was with with the service. After looking for a house for a long while and being highly stressed, we found Andrews, and thank goodness. Marcus from the beginning ...
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“Excellent service. Very good support from the team and especially ......”

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Apr 23,2015
Minithumbup
By: 'C&K'
Apr 23,2015
0 people found
this helpful
Excellent service. Very good support from the team and especially Marcus. Everything was done very quickly. Everything was clearly explained: no nasty surprise or unplanned charges. Would use them again if needed....
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“Tired from a morning of disappointing viewings in the freezing ......”

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Apr 23,2015
Minithumbup
By: 'HJO'
Apr 23,2015
0 people found
this helpful
Tired from a morning of disappointing viewings in the freezing cold February weather, the property that Marcus showed us (our new home) was like the light at the end of the tunnel! His professional and sunny disposition was extremely refreshing, and a stark contrast to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 12:46 PM 23/12/2014 by Tom Dixon-Smith

Awards won by Andrews, London SW12 9SG


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