• claim your profile
    Pat Crews
  • claim your profile
    Katie Finch
  • claim your profile
    Laura Hilsdon
  • claim your profile
    Hayley Andrews
  • claim your profile
    Sammie Staniland
No description available.
Andrews

16 High Street Abingdon
Oxfordshire
OX14 5AX

01235-535660

Sep 23,2015
Minithumbdown
By:
Sep 23,2015
1 people found
this helpful
My partner and I rented a "furnished" flat in Abingdon. However, there was only one bed for a 2 bed FURNISHED flat and was not cleaned prior to arrival; scuff marks on carpet and walls, mould and stains in shower room, ripped sofas, grime all along the edges of the kitchen cupboards amongst many other faults. There was also an abundance of broken vacuums in the boiler closet as well as junk left from previous tenants. The hot water had to be fixed twice within a week, there was also...
read full review
What agent could do to change your mind?
Put more effort into making your furnished accommodation actually furnished. Ensure that all appliances work to a better standard than "almost broken".
Was this helpful? Yes
By: Katie
Sep 28, 2015
View all comments (1)
Dear Lisa, I am sorry to hear that you were dissatisfied with the service you received. We would like to look into your experience with Andrews. Please contact Katie Finch the Branch Manager of the Lettings Department in the Abingdon office on 01235 535660 or email kfinch@andrewsonline.co.uk . Kind Regards Katie Finch....
Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
I have had an excellent service with Andrews from beginning to end. My pre-sales session with Emma made everything very clear and nothing was too much trouble and was ready to talk me through any concerns I had when we were going through the viewing process. Eve and Hayley helped me quickly find a buyer and always kept me informed as to what was happening. Hayley was particularly pro-active in helping overcome a last hurdle for my buyer. Then Laura has worked patiently with me to get us to t...
read full review
Was this helpful? Yes
Sep 16,2015
Minithumbup
By:
Sep 16,2015
0 people found
this helpful
I have worked with Andrews Lettings & Management for many years and they are always so helpful, friendly and go out of their way to fit in with my timetable. I would highly recommend them to anyone looking to rent a property in the Abingdon area....
read full review
Was this helpful? Yes
Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
This is the second property that Andrews have successfully found tenants for me in the past 6 weeks. At all times communication has been prompt and efficient. I have appreciated helpful advice and suggestions regarding the properties. I feel that I have finally found a letting agency that I can have confidence in and rely on. I have received on both occasions a truly professional service. Thank you...
read full review
Comment on agent fees
Competitive especially for the efficient service.
Was this helpful? Yes
Apr 28,2015
Minithumbup
By:
Apr 28,2015
0 people found
this helpful
Andrews Estates Abingdon have been absolutely fantastic in the sale of my house! Many, many thanks to all the staff who helped. (Switched to Andrews 28th Jan, Offer on my house accepted on the 11th Feb, sale completed on 27th March! - Beat that! :-)) I currently live in Australia which is why I was selling my house. Prior to switching to Andrews Estates I had been using one of the other main agents from November through to January as they were cheaper. However, decided to switch to Andrews as t...
read full review
Comment on agent fees
I initially went with a different agent as Andrews fees were higher. This was a false economy. Andrews fees are undoubtedly higher because of the extremely valuable after-offer service they provide.
Was this helpful? Yes
Mar 11,2015
Minithumbup
By:
Mar 11,2015
0 people found
this helpful
I have used Andrews for about the last two to three years and have had an absolutely excellent service from them. Katie Finch is extremely knowledgeable and very helpful. The tenant they have found me is very good and the rent is paid promptly. Andrews do the checking in and checking out of the tenants and draw up the contract. They also provide an extremely detailed inventory with photographs which is emailed to me. I had not had that service before. They are easy to contact and I have neve...
read full review
Was this helpful? Yes
Mar 10,2015
Minithumbup
By:
Mar 10,2015
0 people found
this helpful
Very good at finding new tenants and giving advice on what improvements need to be made. Prompt and effivient on all the paperwork. Totally reliable...
read full review
Comment on agent fees
I have not done a comparison with other agents
Was this helpful? Yes
Feb 22,2015
Minithumbup
By:
Feb 22,2015
0 people found
this helpful
Having owned my house from new and making it my family home for 5 years, I was nervous about renting it out. However, I need not have worried as Katie and her team found me the most amazing tenants, the rent is always paid on time without fail and the tenants treat the property as if it were their own, keeping it as clean and tidy as I did. Throughout the whole process Andrews were courteous, professional and a true delight to deal with. Having not let a property out before they took the time an...
read full review
Was this helpful? Yes
Jan 04,2015
Minithumbup
By:
Jan 04,2015
0 people found
this helpful
I used Andrews to let out my flat. I had never done this before and it wasn't by choice that I was letting out my flat. Andrews were very helpful and offered great advice! Katie is especially helpful! They found me a lovely tenant and quickly too. When I finally sold my flat, they were quick and helpful at sorting out the tenant and transferring them over to a new agency, even with less than a weeks notice! All I can say is thank you for all your help, I will use you again and highly recommen...
read full review
Was this helpful? Yes
Jan 17,2014
Minithumbdown
By:
Jan 17,2014
2 people found
this helpful
WELL!!!! We had paid a huge sum of money for the agency fees so they can sort everything out... this had to be given within 24 hours which we did not have... £500 we had to give!!! Anyway with that sorted we then had to go through the references through let risk which took about a month. Once everything went through we were told that we will definitely be moving in and that they would be organising us to get the paperwork signed. We called them every couple of weeks to see if there was an...
read full review
What agent could do to change your mind?
Let us move into the property and have much better communication
Was this helpful? Yes
By: Andrews Head Office
May 02, 2014
View all comments (1)
Please contact Customer Services at Andrews Head office on customerservices@andrewsonline.co.uk with more detailed information, so we can look into this matter and try to resolve your issues.....
Jan 18,2012
Minithumbup
By:
Jan 18,2012
4 people found
this helpful
We were badly let down by our first Agent and wasted 3 months with them. A change to Andrews proved much more active and ultimately successful. The house was more widely marketed and attracted 8 viewings. These were conducted by Andrews' staff so we had less to concern us. After each viewing we received immediate feedback which,in turn, led to modifications to improve the appeal of the house.It was sold in September and we relocated in December 2011.The whole process was well run and we were kep...
read full review
Was this helpful? Yes
Jan 18,2012
Minithumbup
By:
Jan 18,2012
4 people found
this helpful
The Manager and staff were outstanding in every way. They were efficient, professional and caring; providing up to date feedback on a regular basis. I'm convinced that the smoothness of the sale resulted in a stress-free transaction and that was purely down to the unique attention that the staff at Abingdon provided. Thank you!...
read full review
Was this helpful? Yes
Jan 03,2012
Minithumbup
By:
Jan 03,2012
4 people found
this helpful
I bought and sold the same house through the Abingdon Office. In both respects, I have been exceptionally pleased at the friendly, honest approach to business, and client management. When the recent sale stalled, the staff (most notably Pat Crews) dived into the mess, negotiating with both solicitors, and the local council and surveyors. I trust them all, and the email traffic and regular phone calls helped keep me abreast of proceedings, and pending decisions. Top job, resulting in one ver...
read full review
Was this helpful? Yes
Jan 03,2012
Minithumbup
By:
Jan 03,2012
3 people found
this helpful
Before instructing agent and after instructing agent the customer service given was excellent. The marketing of the property was also excellent along with the friendly, helpful and caring manner when communicating given by the staff at the branch. There were hiccups along the way on our onward purchase that were stressful but Andrews helped where possible to calm our fears and reassure us that it would be resolved and they where. They went the extra mile to assist us in dealing with these issue...
read full review
Was this helpful? Yes
Oct 09,2010
Minithumbdown
By:
Oct 09,2010
0 people found
this helpful
Staff in letting department have very poor customer service skills, and severe lack of communication. The entire letting process was carried out to an unprofessional standard, causing unnecessary stress to myself and Landlord. I will never use this company again, even if they had a house for sale that i wished to buy....
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £240,000
  • Max: £255,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 0 3 6 0 0 0 1 0
Pat Crews - upload your photo Pat Crews
1 reviews

About Pat No description set View full profile
Katie Finch - upload your photo Katie Finch
5 reviews

About Katie No description set View full profile
Laura Hilsdon - upload your photo Laura Hilsdon
2 reviews

About Laura No description set View full profile
Hayley Andrews - upload your photo Hayley Andrews
1 reviews

About Hayley No description set View full profile
Sammie Staniland - upload your photo Sammie Staniland
1 reviews

About Sammie No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property