• James Arnold
    James Arnold
  • Jack Cuthbert
    Jack Cuthbert
  • claim your profile
    Siobhan
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    Gavin Pinto
  • upload your photo
    Tanya Baker
As one of the best known and highly respected letting agents in the Bromley borough, established over 30 years ago, Andrew Reeves has a network of branches across Beckenham, Orpington and Bromley. All of our staff members are highly trained and extremely knowledgeable, offering you unrivalled letting, renting and property management. Established in the 1982, our objective is to provide a high standard of service in everything we do. We believe in the traditional values of professionalism, integ Read full description...rity and personal commitment, whilst employing the latest marketing, IT and promotional methods to ensure that all properties are given maximum exposure. At Andrew Reeves, we will promote your rental property to thousands of tenants, ensuring that your property is let successfully, in the shortest possible timeframe. We are 100% committed to ensuring your lettings strategy is optimised by offering you access to a range of lettings and property management packages. We are also able to provide information on tax, tenancy deposit schemes, further investment, EPCs, Buy to Let mortgages and insurance. Andrew Reeves is part of the Countrywide Group, UK’s largest residential property group with over 1,300 associated offices nationwide.
Andrew Reeves

4 High Street Bromley
Kent
BR1 1EA

02084648566

Jul 20,2016
Minithumbup
By:
Jul 20,2016
0 people found
this helpful
Fantastic service. After dealing with my share of dodgy landlords and crooked letting agents these guys were a welcome change. Despite a hiccup due to my last agency not providing the required info before the move, they did everything they could to make it a smooth process and make it work. Great communication and a pleasure to deal with. A few months into our tenancy, we have no complaints and couldn't be happier here....
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May 20,2015
Minithumbup
By:
May 20,2015
0 people found
this helpful
Absolutely fantastic in getting me my rental property, I am currently waiting to sign my contract but I have been continuously informed throughout Gavin provided with me so much information and guidance throughout with regular communication letting me know how the process is going. Would recommend to anyone looking to rent or buy. Extremely professional team. Will use over and over again....
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Apr 10,2015
Minithumbup
By:
Apr 10,2015
0 people found
this helpful
I dealt with gavin pinto in finding me a property he was extremely helpful had a wealth of experience which was aparant when speaking to him, he couldn't have been more helpful. Nothing was too much for him and was friendly polite, I felt he genuinely wanted to find me the best property. I wouldn't hesitate In using him again excellent service...
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Mar 24,2015
Minithumbup
By:
Mar 24,2015
0 people found
this helpful
Friendly, professional, helpful branch. Nothing was too much trouble. I viewed the property twice and any query I had was dealt with promptly and effectively. They made the whole process easy and I was in the property within a matter of weeks. Will recommend them!...
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Mar 11,2015
Minithumbup
By:
Mar 11,2015
0 people found
this helpful
Andrew Reeves Bromley were extremely helpful in finding me a property to rent. It was quite a stressful time for me as it was an unexpected move but they listened to my requirements and quickly found me the perfect house to rent. Jack Cuthbert in particular was extremely helpful. I had a number of questions during the first weeks before and after the move which were all answered immediately. Jack made the whole process as easy and quick as possible and i would highly recommend Andrew Reeves Brom...
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Mar 09,2015
Minithumbup
By:
Mar 09,2015
0 people found
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The staff was very helpful and profesional.Jack was very kind and helped us with everything we needed.Great services!!...
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Mar 08,2015
Minithumbup
By:
Mar 08,2015
0 people found
this helpful
James and Jack found a great flat for me!!!! Customers Services is a 10/10. Jack was very informative to every detail and made the process for me easy. Friendly guys and would recommend them. Thanks for all your help!!!!!...
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By: James Arnold
Mar 09, 2015
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Dear Nada, Thank you for your kind words , I knew you would love the flat as soon as it came up! Wishing you all the berst in your new home. Regards, James Arnold Branch Manager....
Mar 06,2015
Minithumbup
By:
Mar 06,2015
0 people found
this helpful
As far as I am aware, I have had all the official documents and receipts fully completed, given to me within the time limit. Even though the contract is quite long, I am pleased how detailed both the inventory and the contract is. Inventory even has photographs with it. This is the best way, I think as it prevents any misunderstanding later on in the future. I was happy to have all the checks (credit check, ID, references) and understand the reasoning behind it. I am pleased I can decide ...
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Comment on agent fees
I think they were a bit expensive on the whole. However the contract and the inventory are quite thick so I can understand how it got to the price I was charged as printing is expensive. Also they where done elsewhere ie head office. If I get the service I don\'t mind paying a bit more.
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By: James Arnold
Mar 09, 2015
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Dear Louise, Thank you for your review, wishing you all the best in your new home. Regards James Arnold Branch Manager....
Mar 05,2015
Minithumbup
By:
Mar 05,2015
0 people found
this helpful
jack have been very helpful for showing the property and organising everything,i think he have very succesful future in this trade as he is compatent and reliable at his job....
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Comment on agent fees
very reasonable
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Mar 03,2015
Minithumbup
By:
Mar 03,2015
0 people found
this helpful
Both Jack and Siobhan were very helpful during our stay in the property over past 6 months. Siobhan was helping a lot to install our broadband and other check-in process's . Jack has been helping a lot in each and every request and by giving immediate response for the request. During checkout process he gave more guidance and still responding well for final clearances. Thanks for your support!!!...
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Feb 13,2015
Minithumbup
By:
Feb 13,2015
0 people found
this helpful
Both James and Jack have been helpful in getting the tenancy sorted out. They keep me informed, and are prompt in action. I find they form an effective team to get my property rented out....
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Feb 04,2015
Minithumbup
By:
Feb 04,2015
0 people found
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This is now the second year of renting our property and really didn't know how the changeover of tenant would be managed but we were really impressed with how James and his team dealt with it. They were efficient and extremely professional. A new tenant was found really quickly and there were only a few days between tenancies....
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By: James Arnold
Mar 09, 2015
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Dear Sue, Thank you kindly for your review, most appreciated, wishing you all the best with your new tenant. Regards, James Arnold Branch Manager....
Jan 14,2015
Minithumbup
By:
Jan 14,2015
0 people found
this helpful
Jack was incredibly helpful from the first moment of our property negotiations. It's so common these days that agents don't put in the effort needed to make sure the tenants are well looked after, not the case with Jack. He responds to my emails extremely promptly, often within five minutes. Even on Christmas Eve he was on the case with my queries and very prompt in his replies. He takes his job seriously and with any issue we had with moving in he got it sorted within 24 hours. I'd highly recom...
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Jan 13,2015
Minithumbup
By:
Jan 13,2015
0 people found
this helpful
Jack and Sophie have been extremely helpful in ensuring my letting went through quickly and efficiently. Post moving in, Jack has been valuable and practical in working with the landlord to progress improvements to the property. Would definitely recommend the team to future tenants....
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Jan 10,2015
Minithumbup
By:
Jan 10,2015
0 people found
this helpful
The staff were very friendly and helpful. Took the time to explain everything to me and even showed me around the flat more than once....
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Comment on agent fees
The only negative point. It was the highest amount I have ever paid for fees but at least I was aware of them beforehand.
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Dec 28,2014
Minithumbup
By:
Dec 28,2014
0 people found
this helpful
I found both James Arnold and Jack Cuthbert extremely professional and helpful. They always responded promptly to any queries and went out of their way to make the change over of tenants as smooth as possible. I had previously thought of changing agents as I had had some problems when Andrew Reeves was initially taken over by Countrywide and they seemed to have lost the personal touch but now my faith is fully restored and I know I can depend on a personal service. I will definitely be stayin...
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By: Jack Cuthbert
Jan 09, 2015
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Liz, Thank you for leaving us this review. We are glad to have helped you find a good tenant and hope that everything is smooth for you during his tenancy. Jack....
Dec 11,2014
Minithumbup
By:
Dec 11,2014
1 people found
this helpful
All the staff were friendly, helpful & professional. They took great photos of the property, kept us informed about prospective viewings & gave us prompt feedback afterwards. Being landlords is a new experience for me & my husband, & the staff were always willing to answer our questions & explain things (eg what the tenants deposit can be used for, how landlords insurance and rent protection insurance works etc). They found us a suitable tenant quite quickly, who has now mov...
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Comment on agent fees
I think their rates are competitive.
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By: Jack Cuthbert
Dec 19, 2014
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Thank you for taking the time to leave us a review! It was a pleasure working with you both to secure a tenant and we hope to work a lot more with you in the future! Kind Regards, Jack....
Nov 24,2014
Minithumbup
By:
Nov 24,2014
0 people found
this helpful
I would highly recommend this agent as they really put the customer service ahead of everything else.Although this is a very competitive market but they handle my case professionally and the staff are very polite and helpful .I will surly use them next time ,need to mention that the fee that they charge is reasonable ....
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By: Siobhan Melaugh
Nov 26, 2014
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Thank you for your review. I hope that we can be of help in the future with finding you new tenants....
Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
A very good, friendly and efficient service from both Jack and Siobhan. Whatever requests I had were dealt with the utmost professionalism ....
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By: Jack Cuthbert
Nov 18, 2014
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Hi Tony, Thank you for this review! We are very grateful and hope that you are all settled into your new property. Jack....
Oct 29,2014
Minithumbup
By:
Oct 29,2014
0 people found
this helpful
Compared to our experience to other estate agents, andrew reeves were very efficient, very helpful and friendly making what would usually be quite a stressful experience very easy. We would recommend them to anyone who wants an easy move into a new home....
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By: JCuthbert2
Oct 30, 2014
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Hello Sam and Agnes, Thank you for taking the time to leave this review. I appreciate this review from you guys! I hope you are enjoying your new home and will speak to you soon! Stay in touch! Jack....
Oct 09,2014
Minithumbup
By:
Oct 09,2014
0 people found
this helpful
The office was very friendly as a whole and the service was very professional form Siobhan. I had let my property to a lovely couple very quickly and would definitely use again and recommend to friends and family. Thank you Siobhan....
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By: Siobhan Melaugh
Oct 09, 2014
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Thank you Sophia for your review. It was a pleasure to help secure you tenants for your property. They loved the house as soon as they walked in and hope to be staying long term. Please do let me know if you have any friends or family that have properties to rent or even are looking to rent themselves and I will be more than happy to help!....
Oct 07,2014
Minithumbup
By:
Oct 07,2014
0 people found
this helpful
Best agency I've encountered. Very fast and helpful. People working there are very warm and kind and helped me very fast with my tense situation....
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By: Siobhan Melaugh
Oct 08, 2014
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Thanks Nick, wishing you all the best in your new home!....
Oct 07,2014
Minithumbup
By:
Oct 07,2014
0 people found
this helpful
Siobhan was a huge help in helping to secure our new home which we are thrilled with. Jack has also been great helping to progress a few minor maintenance jobs and provided us with good updates on progress. We would recommend Andrew Reeves in your rental search....
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By: Siobhan Melaugh
Oct 08, 2014
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Thank you very much for the view Georgie, I wish you both all the best in your new home !!!!....
Oct 07,2014
Minithumbup
By:
Oct 07,2014
0 people found
this helpful
My experience with Andrew reeves in bromley was a very nice one. The agents were very helpful in helping me push my references through as quickly as possible and to make it possible for me to get into the property right on time. I would definitely recommend Andrew reeves to anyone looking to rent....
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Comment on agent fees
I did feel the fees were a bit on the high side when it was all added up.
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By: Sophie Elkington
Oct 08, 2014
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Dear Cleopatra, Thankyou for taking time out to leave us a review. We are so happy we could help you, especially at this high pressured time with the baby due today and everything! We hope all goes well and expect to see some pictures of that lovely baby of yours in your new home when you're all settled in. Kind regards, Sophie - Lettings Negotiator.....
Sep 24,2014
Minithumbup
By:
Sep 24,2014
0 people found
this helpful
We found everybody at the branch to be very helpful and friendly. They found tenants for our property very quickly and dealt with everything very smoothly , we would recommend the bromley branch with no hesitation....
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Comment on agent fees
No one likes paying fees and I don\'t think I had factored in the VAT. as well as the percentage taken t
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By: James Arnold
Oct 08, 2014
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Dear Mrs Tatlock, Thank you for taking the time to leave us a review. Knid Regards, James Arnold Branch Manager....
Sep 10,2014
Minithumbup
By:
Sep 10,2014
0 people found
this helpful
James Arnold and his colleagues have been extremely helpful with all aspects of property rental. They advised me in areas which I was unsure of and secured a tenant within a day of my request. I couldn't have asked for a better service and highly recommend this particular Branch of the Company....
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By: James Arnold
Oct 07, 2014
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Dear Justine, Thank you very much for taking the time to leave us a review. greatly appreciated. Regards, James Arnold Branch Manager....
Jun 06,2014
Minithumbup
By:
Jun 06,2014
0 people found
this helpful
My experience with Andrew Reeves in Bromley was brilliant. I originally dealt with Sophie whilst looking at prospective flat's to rent. Whilst viewing a property in Bromley I did mention to Sophie that it was a bit too small. Sophie advised me to go & look at a flat available over in Shortland's. I instantly fell in love with the property!! A very big 'thank you' to Sophie!!! If it wasn't for your advice we would not have found our perfect flat!! The final stages of the rental process ...
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By: Sophie Elkington.
Oct 08, 2014
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Dear Louise, Thankyou very much for leaving us this kind review. It was a pleasure to meet you and your sister that day, and I'm glad that the property I had in mind for you was so perfect. I know you will be very happy there, but anything you need please call me anytime. Kind regards, Sophie - Lettings Negotiator.....
Jan 09,2014
Minithumbup
By:
Jan 09,2014
2 people found
this helpful
I have been a landlord for several years and used over sometime many different agents to let my properties. Including several well known brands around the South East. Andrew Reeves not being my first choice actually proactively called me to see if my property was available and did what my current agent couldn't do and had it let within 3 days. James Arnold and Cengiz kemal where particularly helpful and informative and made sure that I received a great service....
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Sep 04,2013
Minithumbdown
By:
Sep 04,2013
0 people found
this helpful
The biggest problem with this agency is lack of communication and that they don\'t care about the tenants. Whatever goes wrong in the property you have to call them many times before they take action, and sometimes even then they ignore your requests. They promise a call back or to resolve your problems, but then nothing happens. At one point I had to contact the landlord himself to solve my problem regarding his property. If they send you letters or emails they request a reply, obviously, and ...
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What agent could do to change your mind?
Showing a bit of consideration and not ignoring me would have made me leave a different rating. I always paid the rent in time and to the best of my knowledge I fulfilled my duties as a tenant, looked after the property and only bothered them when I really had to. Still, they left me waiting for the promised solution only to realise that they won\'t resolve my problem and I\'ll have to contact them again and again and again.
Was this helpful? Yes
Aug 23,2013
Minithumbdown
By:
Aug 23,2013
3 people found
this helpful
Very charming until they had our money and contract signed. 1) Uncommunicative- numerous emails and phone calls have been unreturned over issues that have arisen (non of which were our fault). 2) With-held deposit- We are STILL WAITING for over £1000 of our initial deposit to be returned a month later. ( Inventory was fine, they are disorganised.) 3) Lied to- We were falsely told the deposit return process had begun twice, it hadn\'t, therefore causing us overdraft charges. We c...
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Areas covered
  • BR1
  • Bromley
  • BR2
  • Chislehurst
  • BR7
  • West Wickham, Biggin Hill
  • BR4
  • TN14
  • SE20
  • SE26
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 18 2 1 1 0 0 1 0
James Arnold James Arnold
Branch Manager
8 reviews

About James I have been with Countrywide for five years, starting as a trainee negotiator in the Mann Sydenham Branch, where I worked my way up to be Manager within two years, we where the most successful new St View full profile
Jack Cuthbert Jack Cuthbert
In House Negotiator
15 reviews

About Jack I have been in the property industry since the beginning of the this year. I joined Andrew Reeves in April 2014 and previous to that spent time doing an internship at Kenton Homes in Orpington. I enj View full profile
Siobhan  - upload your photo Siobhan
1 reviews

About Siobhan No description set View full profile
Gavin Pinto - no image available Gavin Pinto
Assistant Branch Manager
3 reviews

About Gavin No description set View full profile
Tanya Baker - no image available Tanya Baker
Negotiator
1 reviews

About Tanya No description set View full profile

Job vacancies

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Fees







The Initial Money consists of:

- First month’s rent in advance

- Security Deposit - one and a half month’s rent

- Administration Fee Β£50 per tenant

- Referencing Fee Β£75 per tenant

- Check-in fee - minimum of Β£72.00

- Tenancy Agreement Β£300 (if supplied by us)

- If there are any guarantors to the tenancy:

- Guarantor Referencing Fee Β£100 per guarantor

- Agreement of Guarantee Β£75

- And if the tenant is a company:

- Company Referencing Fee Β£175

- Β£125 for any extension agreements<

Other Charges:

- Change of Sharer Β£300

- Extension Agreements Β£125

- Outgoing reference fee Β£24

Optional extras if agreed:

- Express Move-In within 3 days Β£100

- Express Move-In within 5 days Β£50

- Saturday Move-In Β£60

- Change of Sharer Β£300

- Pet licence fee Β£75
Last updated at 3:41 PM 25/01/2016 by James Arnold

Complaints Procedure

No procedure set.
Last updated at 3:41 PM 25/01/2016 by James Arnold

Awards won by Andrew Reeves, Bromley BR1 1EA

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