• Helen Robinson
    Helen Robinson
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    Jonathan Powell
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    John Butler
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    Charlotte Meeks
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    Matthew Pearce
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    Ann Burke
No description for branch.
Andrew Kelly & Associates

124 Yorkshire Street Rochdale
Greater Manchester
OL16 1LA

01706 350 363

Nov 03,2015
Minithumbup
By:
Nov 03,2015
0 people found
this helpful
Having just sold my second property with Andrew Kelly I thought I would take the time to thank all concerned at the Rochdale branch and to praise the company overall. From Stephen Kellys fair valuation (Listen to his advice carefully and not your own heart when valuing a property) to Ann Burkes honest and fair recommendation of various jobs to do and tips around pricing to get the property sold.The company did almost all of the viewings which was extremely helpful in selling this property. Overa...
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Comment on agent fees
Very reasonable for the amount of work they did.
Was this helpful? Yes
Sep 12,2015
Minithumbup
By:
Sep 12,2015
1 people found
this helpful
I rented a property for 3 yrs through Andrew Kelly. Right from finding a property until eventually handing my notice in to terminate my tenancy Jonathan and Charlotte always responded quickly and professional to any of my queries. I will have no hesitation in using them again in the future if ever needed....
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Was this helpful? Yes
Aug 03,2015
Minithumbdown
By:
Aug 03,2015
0 people found
this helpful
We have found the property letting service to be unhelpful and uninformative for tenants. Charlotte Meeks has been particularly dismissive, rude and arrogant - on the phone and in person. This has caused unnecessary stress in an already difficult and unsettling situation. We are also taking the complaint further to find out if they are sufficiently informative about their fees. The first mention of the £180 fee is on a form at the point of application. It is not on the website or discu...
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What agent could do to change your mind?
Not clear enough or discussed.
Comment on agent fees
Not clear enough or discussed.
Was this helpful? Yes
Jul 26,2015
Minithumbup
By:
Jul 26,2015
1 people found
this helpful
i have been with Andrew Kelly's for several years now and have always found them to be professional and extremely helpful in going the extra mile for me. They always keep me up to date and well informed....
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Comment on agent fees
andrew Kelly's fees are extremely competitive and fair considering the good service I get
Was this helpful? Yes
Jul 08,2015
Minithumbup
By:
Jul 08,2015
3 people found
this helpful
I am very satisfied with the service I receive from Andrew Kelly.They deal with any enquiry I may have very quickly,when I am in Rochdale I usually call in and everyone in the office is very professional.I would recommend them very highly if you are looking for a letting agent in the Rochdale and surrounding area....
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Was this helpful? Yes
Jul 08,2015
Minithumbup
By:
Jul 08,2015
1 people found
this helpful
As a retired person Andrew Kelly pushed all the right buttons. Ann Burke is exceptionally kind and helpful. Not only did she understand my particular needs she only sent me the information about houses for sale that was applicable to my needs. Other Agents have flooded me with irrelevant property offers which is both a waste of time and very frustrating. She is always polite and helpful and is very efficient. Appointments are made to suit the client's needs. Buying a house can at the best of ...
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Was this helpful? Yes
Jun 15,2015
Minithumbup
By:
Jun 15,2015
3 people found
this helpful
John handles the rental of my property in a professional manner. From the very first visit to tenant finding and money collection everything is done with ease. His colleagues are also very approachable and make the whole process easier for a landlord, they are extremely competitive price wise within the market too. I highly recommend their services to anyone....
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Was this helpful? Yes
Jun 10,2015
Minithumbup
By:
Jun 10,2015
5 people found
this helpful
We let a property through Andrew Kelly from 30/05/12 till 01/06/15 over all we were very satisfied with the service that we received, emails were always answered and phone calls always returned if we had to leave a message. We always dealt with John and Charlotte and Mandy ( not sure if she still at Andrew Kelly ) all these members of staff were always friendly and always happy to help if we had any queries they are a great asset to the Andrew Kelly Team. John did the viewing with us and the che...
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Was this helpful? Yes
Jun 10,2015
Minithumbup
By:
Jun 10,2015
4 people found
this helpful
i have found the staff to courteous and helpful and they have given feedback to me on any matters that have arisen...
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Was this helpful? Yes
Jun 09,2015
Minithumbup
By:
Jun 09,2015
1 people found
this helpful
We have had very good service from Andrew Kelly. I would recommend them to anyone without hesitation. Any enquiry or problem, they have been onto it very quickly. All queries dealt with timeously. Very happy to have them as a letting agent....
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Was this helpful? Yes
Jun 09,2015
Minithumbup
By:
Jun 09,2015
1 people found
this helpful
have been pleased with the way they have handled me from the first day i went with andrew kelly, they contact me every 6 months for a house check up and if i need anything doing on the house they try and do it straight away...
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Was this helpful? Yes
Jun 09,2015
Minithumbup
By:
Jun 09,2015
2 people found
this helpful
Have used them for a number of years and have always found them to be very efficient.They always respond to any problems and helpful at sorting them out....
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Was this helpful? Yes
Jun 08,2015
Minithumbup
By:
Jun 08,2015
1 people found
this helpful
This firm has managed my Buy to Let property in Littleborough for several years. They achieved a rental £50 pcm more than I have expected and the tenant is so satisfied that he wanted to sign up for two years. I am very satisfied with their services...
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Comment on agent fees
Very reasonable for the service given
Was this helpful? Yes
Jun 08,2015
Minithumbup
By:
Jun 08,2015
0 people found
this helpful
I have found Andrew Kelly easy to get in touch with and responsive to managing our 5 properties. I like the fact that they are keen to act responsibly and build a long term relationship with landlords and tenants. They sorted out a whole load of difficulties that had built up under another agent and we are now benefiting from a more professional approach to lettings....
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Comment on agent fees
Note this rent is for just one property.
Was this helpful? Yes
Jun 05,2015
Minithumbup
By:
Jun 05,2015
0 people found
this helpful
Let a property through Andrew Kelly Lettings I found the service I received to be of a high standard from start to finish of the tenancy which took a lot of pressure and stress from me, all the staff were very helpful and kept me updated. I would not hesitate in recommending Andrew Kelly Lettings. Thank you....
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Was this helpful? Yes
May 10,2015
Minithumbdown
By:
May 10,2015
0 people found
this helpful
NO SALE; ONE viewing in SIX months; ONE offer made & accepted..but LOST as not 'nailed down' by agent. I had to do ALL the photos myself; they admitted theirs were totally 'unacceptable'. I did much of the writing, & rewriting, of the descriptions. I could rarely get to talk to my contact without waiting hours/days to return my call; ditto emails. Requested changes to photos & blurb took between 3-21 days to be processed. Open Day was arranged at my request. I had to host it ...
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What agent could do to change your mind?
Show some competence & interest in the selling process. Stop 'talking the talk'; just do the basic stuff to allow the client to SELL 0* rating
Comment on agent fees
Would willingly pay for their service...IF it had happened
Was this helpful? Yes
By: Andrew Kelly Rochdale.
May 13, 2015
View all comments (1)
We are naturally disappointed with the way you feel you have been treated by Andrew Kelly and as a company we take all reviews seriously. As per our conversations we will look into your comments in more detail in order that we can improve our customer service. We strive at all times to provide a quality service to our customers and regret that you feel that on this occasion we have fallen behind our own high standards. We wish you every success with the sale of your property and thank you for at....
Feb 09,2015
Minithumbup
By:
Feb 09,2015
5 people found
this helpful
I sold a property through Andrew Kelly's late last year. After being on with 2 other agents, I began to think my house wouldn't ever sell! Ann contacted me ever 2 weeks to provide me with updates and helpful tips to gain more interest in my house. After just 2 months, we had ourselves an offer and had agreed a sale. I genuinely believe Ann had a huge part to play in enabling us to secure a sale and so wouldn't hesitate to recommend Andrew Kelly's to anyone....
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Was this helpful? Yes
Jan 28,2015
Minithumbdown
By:
Jan 28,2015
0 people found
this helpful
we made an appointment to view a house but cancelled early In the day due to bad weather/snow and told them we would re-book. We rebooked on the Friday for a Monday viewing and when we arrived at the property there was nobody around. We rang them up to be told that an agent was at the property and that they would phone them we waited another 10mins before ringing them back to then establish we was at a different address to where they thought we had wanted to view!! An afternoon wasted we went ho...
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What agent could do to change your mind?
Aside from the mistake with regards to the wrong property address I appreciate these things happen but maybe a phone call back to potential buyers when you say you will. You should be chasing me for my business not me having to keep chasing you! Afterall you are providing a service on behalf of the vendor.
Was this helpful? Yes
Oct 15,2014
Minithumbup
By:
Oct 15,2014
2 people found
this helpful
After previous bad experiences with Agents, I was delighted with the service I received from Andrew Kellys. Would highly recommend them....
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Was this helpful? Yes
Oct 15,2014
Minithumbup
By:
Oct 15,2014
2 people found
this helpful
johnathon was very very helpful when i rented the house. in the past i have had other estate agents that have been a nightmare to deal with....
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Was this helpful? Yes
Oct 15,2014
Minithumbup
By:
Oct 15,2014
2 people found
this helpful
I have recently used Andrew Kelly's to let my property and I want to say how pleased I was with the service I received. The staff were very helpful, knowledgable and very professional. I would recommend them to anybody who is looking to rent their property through an agent...
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Was this helpful? Yes
Oct 11,2014
Minithumbup
By:
Oct 11,2014
0 people found
this helpful
I went into the office looking for a house to rent in Rochdale, I had just moved to the area & when they found where I was working they suggested this house in Milnrow. I am very pleased with the house they offered me & how helpful they were when the realised I was new to this area....
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Was this helpful? Yes
Aug 08,2014
Minithumbup
By:
Aug 08,2014
0 people found
this helpful
I found Andrew Kellys very easy to deal with. They were very open about their fees. They weren't the cheapest but they certainly weren't the dearest. They kept me informed throughout the process and found me a really good tenant. Very impressed with them. I have had no problems and they keep in touch with me constantly....
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Was this helpful? Yes
May 15,2013
Minithumbdown
By:
May 15,2013
0 people found
this helpful
I previously rented a property off this company and the first bad sign was the service charge of £15 they tried to charge me as insurance for if I had boiler/gas/electric problems. The guy who showed me around the house said it was a way for them to make money - very honest I know! When I went and paid the rent and deposit ect they told me despite the fact that the service charge was insurance it is not optional and I had to pay it - I needed the house I paid it. I then checked the policy ...
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Was this helpful? Yes
Nov 16,2008
Minithumbdown
By:
Nov 16,2008
0 people found
this helpful
Far to expensive for hips [that wasn't even done correctly]; took sale of house off them; very poor customer relations; no feedback; poor all round; wouldnt recomend....
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Was this helpful? Yes
Nov 09,2008
Minithumbdown
By:
Nov 09,2008
1 people found
this helpful
They tried to con me out of my house at below the market value with a builder they are in cahoots with and never informed me of other offers thay were made on my property for the full asking price, i know for a fact that someone locally offered the asking price and was told it was sold when it wasn't...
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Was this helpful? Yes
By: fudgie
Nov 16, 2008
View all comments (1)
I can quite believe what they did,we used them but took the sale of our house off them after a few weeks,we was charged well over what other estate agents charge for hips which was all wrong said we didnt have things we did have not a good firm to deal with got abbusive phone call off a marketing director,at the moment the obnusman is dealing with our case....
Areas covered
  • OL16
  • OL13
  • OL12
  • OL11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £145,000
  • Max: £173,000

Letting
  • Min: £0
  • Max: £0

NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 8 2 2 1 0 0 1 3
Helen Robinson Helen Robinson
Sales negotiator
0 reviews

About Helen No description set View full profile
Jonathan Powell - no image available Jonathan Powell
Manager
14 reviews

About Jonathan No description set View full profile
John Butler - no image available John Butler
Lettings Valuer
2 reviews

About John No description set View full profile
Charlotte Meeks - no image available Charlotte Meeks
Lettings Negotiator
2 reviews

About Charlotte No description set View full profile
Matthew Pearce - no image available Matthew Pearce
Lettings Negotiator
1 reviews

About Matthew No description set View full profile
Ann Burke - upload your photo Ann Burke
2 reviews

About Ann No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 4:02 PM 07/07/2016 by Lauren Coomber

Complaints Procedure

No procedure set.
Last updated at 4:02 PM 07/07/2016 by Lauren Coomber

Awards won by Andrew Kelly & Associates, Rochdale OL16 1LA

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