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Andrew Granger & Co

Phoenix House, 52 High Street Market Harborough
Leicestershire
LE16 7AF

0116 253 8850
Nov 10,2017
Minithumbdown
By: 'Hello'
Nov 10,2017
0 people found
this helpful
Andrew Granger are terrible. We moved into a house, the walls hadn't been painted they still had scribbles all over the walls from the last tenants kids. Kitchen floor was mouldy and lifting up from a leak that had been left for over a month. The boiler was not working and it took them ages to get someone to fix it was pregnant at the time so left without hot water or heating in march. In the end owner wanted to sell the house so we were asked to leave. Only to find the house is back up for...
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Comment on agent fees
Terrible. What are the fees for? Pressing a button?
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By: Jill Griffiths
Nov 13, 2017
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Hello I was very disappointed to read your comments and would invite you to discuss this in more detail by calling me on my direct line 01858 439096. In the meantime I can confirm that we do not have any property on our portfolio where we have asked somebody to leave in order to sell and then rented it out again. We take our clients instructions and if they are unable to sell we may have a situation where the property is put back onto the rental market. Obviously there are opportunities for an ...
Jan 18,2017
Minithumbdown
By: 'UnhappyTenant'
Jan 18,2017
3 people found
this helpful
Awful agency. Didn't sort any of the problems we outlined in our inventory prior to moving in. Have left a window broken over winter (6 months in total) meaning we have been freezing. Refuse to acknowledge their legal obligations and look for any opportunity to take money from you. They actually told us we could leave if we were unhappy rather than fix what was agreed. AVOID USING THIS AGENCY!...
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Comment on agent fees
Awful, far higher than any agency we have ever used with no real reason.
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By: Jill Griffiths
Jan 31, 2017
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Your complaint has just come to my attention and I am really disappointed to hear your comments. We take any complaints very seriously but unfortunately I had not been made aware of your concerns. Please call me on my direct line 01858 439096 to discuss your concerns more fully or e-mail jill.griffiths@andrewgranger.co.uk. Thank you. ...
Nov 17,2016
Minithumbdown
By: 'be careful with them'
Nov 17,2016
1 people found
this helpful
The worest one agency! So rude and not helpfull staff. Never again ! what they want its just your money. U will wait ages for answer from them all the time stupid excuses. First time i deal with so bad agency....
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Comment on agent fees
so bad
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By: Jill Griffiths
Feb 01, 2017
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Your complaint has just come to my attention and I am really disappointed to hear your comments. We take all feedback seriously and I would ask you to call me on my direct line 01858 439096 so that we can discuss your concerns in more detail or e-mail jill.griffiths@andrewgranger.co.uk. Thank you. ...
Nov 01,2016
Minithumbdown
By: 'Never use them'
Nov 01,2016
1 people found
this helpful
If I could have chosen no stars then I would. Never fix things. I was left without heating and hot water for 4 months over the winter. The pipes burst in the loft and the walls and ceilings were damp for 4 months. Ice formed on the inside of the windows. They kept saying that the landlord was unable to get the boiler sorted. Eventually I refused to pay the rent and finally after the second payment was missed, they managed to get the boiler replaced (on the second attempt). Then, as soon as the h...
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Comment on agent fees
The fees are higher than any other I have been charged by other companies
Was this helpful? Yes
By: Jill Griffiths
Feb 01, 2017
View all comments (1)
Your complaint has only just come to my attention and I am very disappointed to hear your comments. We take all comments seriously and I would ask you to call me on my direct line 01858 439096 or e-mail jill.griffiths@andrewgranger.co.uk so that we can discuss your concerns. Thank you. ...
Jun 06,2014
Minithumbdown
By: 'AVOID'
Jun 06,2014
4 people found
this helpful
Disgusting way of dealing with clients. Money grabbers, took endless amounts of money for doing absolutely nothing, even when I disputed it they were less than helpful. Now I know of others having problems. Things taking weeks to be fixed. People left for months with disgusting damp and no problem solving. Chasing up information on problems time and time again. Best thing I ever did was get AWAY from Andrew Granger....
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What agent could do to change your mind?
You could\'ve stopped making it seem all you wanted was money. you could help future clients with their quires. FIX things when they need to be fixed and don\'t make stupid excuses. Think of things as if they were you personally, think how you\'d feel if you were treated the way you treat us. the only reason i used you was because you were the main occupiers for the renting properties. lesson learnt. never again. Thanks
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By: Andrew Granger & Co
Jun 06, 2014
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Thank you for your review and I would welcome to you contact the office to discuss your complaint as we at Andrew Granger & Co strive to provide a professional service to both landlord and tenant and I can certainly investigate this further to ascertain the facts. Regarding your comment on fees all of our charges are transparent and every applicant is provided with this information before they sign a tenancy with us as required by our governing bodies, but should you wish to discuss a partic ...
Aug 13,2013
Minithumbdown
By: 'jlm'
Aug 13,2013
3 people found
this helpful
Awful agent to deal with, never return phone calls even when saying they will call back. Hard to set up viewings, asked if they would take us with a child was told yes. We put in application and was asked right away if we had a grantor even before doing any referencing or ceirdt checks and we made well over the required income for the property and I have a professional job (we have very good credit and prefect rental history). Took four days and many phone calls to tell us Landlord went with an...
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By: agent
Aug 21, 2013
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Andrew Granger & Co strive hard to provide a professional service to both our landlords and tenants and we would welcome the reviewer to contact the office directly and we can hopefully address any issues he or she may have. Occasionally it can be difficult to obtain access to properties for viewings especially when the current tenant is still in occupation. Our landlords are very much involved in the process of choosing the right applicant and this can unfortunately take time but we woul ...
Jul 16,2012
Minithumbdown
By: 'Professor Yaffel'
Jul 16,2012
1 people found
this helpful
This is my third rental property and consequently, my third experience of Letting Agents. I have to say that Andrew Granger are by FAR the WORST. I was with Albery Tyson before who I cannot praise enough. They were efficient, friendly and helpful and are still there to advise me even though I am no longer a tenant! I have, sadly, found Andrew Granger and Co to be unprofessional and inefficient. As an example, they "forgot" the day I was moving in...even though they, of course, had...
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What agent could do to change your mind?
Be professional, organised, efficient and remember that \"an Englishman\'s home is his castle\" ie people have feelings, go to work, and would like some notice before they organise hords of contractors at THEIR convenience! Their lack of consideration is causing me a LOT of unecessary stress :-(
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Jun 14,2012
Minithumbdown
By: 'Buyer1'
Jun 14,2012
2 people found
this helpful
So we saw a house and phoned up for an appointment. All fine and went and saw the property and loved it. So we put an offer in and our told ours is the best offer on the table but there is one other and it is slightly lower. At this point were told the vendor has decided to go to a sealed bid which will be opened Thursday at 12pm. So we make our sealed bid, deliver it a day early (Wednesday morning) and expect to hear back Thursday afternoon. Then suddenly Wednesday afternoon we get a call from ...
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What agent could do to change your mind?
Be honest. Be fair.
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By: Buyer1
Jun 25, 2012
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Please disregard this review!!!! I have asked for it to be removed from this website. I wrote it and later had a meeting with the agents. They were transparent and honest in their explanation of the facts of the matter. They were acting on the best interests of their client and did nothing that could be seen as suspect or dishonest. They were professional in their documentation of events. Again please disregard this review and i hope allagents.co.uk remove it asap as requested by me. ...
Aug 30,2011
Minithumbup
By: 'Kamil'
Aug 30,2011
1 people found
this helpful
I'm a current tenant and I have to say that the service the girls in lettings give me is exceptional!!!! I can't understand bad comments!!!! They are always helpful and if there is something wrong with the heating etc I'm updated all the time. No problems at all. I'm renting through them since 2005 and would not change the agent!!!!! They are the best!!!! Good service with a smile :) Strongly recommend to everybody :)...
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Aug 04,2011
Minithumbup
By: 'Alastair Campbell'
Aug 04,2011
0 people found
this helpful
I found the team at Andrew Granger (in the Harborough office) to be very helpful and effective through the process. They were always very quick to get back to me and passed on any information. I have recommended them to several friends who all had similar experiences....
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Oct 11,2010
Minithumbdown
By: 'susyq'
Oct 11,2010
4 people found
this helpful
Used this agency as a tenant. Have found them to be fairly poor overall. Requests for repairs in the house take a looong time to be actioned, and the majority are not carried out. To be fair, this could be down to the landlords who seem the types to rake in the rents, but don't like to maintain their properties, despite receiving thousands in rent. Agree with previous poster about the rude staff at this branch.. There is a particular rather snooty lady who seems to be 'in charge' of let...
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Aug 18,2010
Minithumbdown
By: 'Angry Buyer'
Aug 18,2010
3 people found
this helpful
Very very rude staff - which change nearly every month with what I presume is such a high staff turnover! Requested details for a property to be emailed to me and after not recieving them rang back (2 days later) to be told "Oh I forgot sorry" Clearly not interested in selling houses and will not go back in a hurry!...
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Awards won by Andrew Granger & Co, Market Harborough LE16 7AF

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