• Tina Baylis
    Tina Baylis
  • Luke Sellick
    Luke Sellick
  • Robert Allen
    Robert Allen
  • Kim Allen
    Kim Allen
  • Denny Ferrara
    Denny Ferrara
  • Tracy Allen
    Tracy Allen
  • Max Allen
    Max Allen
  • Barbara Haddock
    Barbara Haddock
  • Lucinda Cregan
    Lucinda Cregan
  • Amy Cooper
    Amy Cooper
  • Zoe Dunning
    Zoe Dunning
  • claim your profile
    Max Allen
  • claim your profile
    Max Allen
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    Tina Baylis
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    Denny Ferrara
  • claim your profile
    Tina Bayliss
No description for branch.
Nov 26,2016
Minithumbup
By:
Nov 26,2016
Featured Review
0 people found
this helpful
Zoe has been very helpful and pleasant to deal with and would highly recommend her, in our opinion she is an asset to to the branch and business....
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Comment on agent fees
We do not think this applies
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
Featured Review
0 people found
this helpful
We found Lucinda to be extremely helpful and efficient throughout the whole process. Lucinda really went the extra mile and provided an excellent and friendly service....
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Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
Featured Review
0 people found
this helpful
The guys went out of their way with the sale of our house,they are the best estate agent in the area and are so helpful and i can not rate them high enough....
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Comment on agent fees
The fees were very good
Was this helpful? Yes
Nov 06,2016
Minithumbup
By:
Nov 06,2016
Featured Review
0 people found
this helpful
Lucinda and the team have worked exceptionally hard to sell our house and ensure we were able to purchase our new family home. Communication has been excellent, with regular phone calls and emails updating us with any progress. As our chain became more complicated Lucinda ensured things ran smoothly so we could finally exhange....
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Oct 23,2016
Minithumbup
By:
Oct 23,2016
Featured Review
0 people found
this helpful
I have so many good things to say about Lucinda. Everyone know what a difficult process selling a house is but Lucinda made the whole process so much easier. Extremely helpful and always responding to queries straight away. Very personable estate agents. Would definitely recommend them....
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Comment on agent fees
Agent fees were good.
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
We had a great experience selling our property through Allen Heritage and was extremely pleased with the price they got for us. From the moment we met Tina who was very friendly and warm we felt very confident in them selling our property. The whole process went very smoothly and would definitley recommend this estate agents....
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Comment on agent fees
Very happy with the agents fees
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
We received a great service from Tina at Allen Heritage. They were always professional and helpful to us in our search for our perfect home....
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Comment on agent fees
I purchased through Allen Heritage so no fees were applicable
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
We liked their approach from the first meeting and were confident that our house sale was in good hands. They kept us regularly updated on the progress of our sale and also helped us to find a property to purchase. We would have no hesitation in using their services again and recommending them to others....
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Comment on agent fees
Fees were simple to understand and reasonable market rates.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
I wanted to leave a review to thank Lucinda at Allen Heritage for her proactive, friendly and commonsense attitude during the purchase of our new property. Lucinda went out of her way to ensure she checked the status of our chain on a regular basis and was flexible and helpful when aspects of the chain broke or became difficult both for the vendor and ourselves. It was refreshing to work with an agent that provided regular updates on our purchase without being chased and whom made the whole pr...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
We used Allen Heritage from a recommendation and we were very pleased with the service they gave. Ours ended up being a somewhat unusual sale as we were taking a rather inordinate length of time to find a suitable property to move to. However, they stuck with it and everyone was happy with the outcome!!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Allen Heritage handled quite a difficult sale of my mothers property and could not have done a better job. Excellent communication and very pleasant and professional staff. Well done and our heart-felt gratitude....
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Comment on agent fees
FINE
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
I would like to say a huge big thank you to all the team as Allen heritage especially lucinda and Zoe not forgetting max but my biggest thank you goes to Tina Baylis. This last year has been a very challenging year not only moving house but with health issues too. Tina has been very supportive and a true friend for which I am so grateful. She is an asset to the company and her professional skills in dealing with her customers shines through making her customers feel important and valued. ...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 01,2016
Minithumbup
By:
Oct 01,2016
0 people found
this helpful
I found Lucinda to be very proactive throughout my purchase. The purchase went on longer than was expected due to problems with probate. Lucinda kept me informed throughout and made contact with family members and solicitors to try and resolve delays. I am not sure if her role is a manager at the branch, but if not, she should be. She also has a very able young female worker, sorry name not known, who I found to be extremely helpful....
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Comment on agent fees
Not known as I was the purchaser.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
I was more than impressed with the service I received from both Tina & Lucinda during the process of selling our house. Right from the beginning I was kept informed & updated with all the progress. I was very happy with price that was achieved and felt the valuation given by Tina was spot on, and I was very very happy with the sake figure that was achieved £570,000. The final stages of the house sale was whilst we had the Brexit vote and I was very nervous & anxious that we wou...
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Comment on agent fees
The fees were very competitive.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
Moving is very stressful but Allen Heritage were proactive in making the process run smoothly. I was a little confused at first that the 3 offices work as a team but ultimately this worked well. They also spent a lot of time chasing all relevant parties when we neared exchange. Lucinda has the patience of a saint! Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
I was genuinely impressed with the service I received on my house purchase from them. Friendly and efficient are the words that come to mind. I was kept up to date by phone and email, I didn't have to chase anybody to get the information I needed and everything went extremely smoothly. Thank you Allen Heritage and especially Lucinda!...
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Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
From the marketing of our property we immediately felt 'at home' with Tina's personable approach finding out about our needs and our family. We had two agents give us their marketing quotes, but Tina definitely added a personal touch, warming us to her above the other agent. Lucinda and Steve have been extremely proactive, helpful when managing our sales progression. We felt very looked after by Lucinda who went over and above her role, calling around every outside person involved in our chain ...
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Comment on agent fees
Good fees and very competitive!
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
My experience withheld Heritage was a very positive one from the start. Tina was honest with me from the start and we worked together to reach a desired outcome. I could not have achieved this without Tina and her exceptional professionalism and personalised service....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank for your review, Tina was so pleased to hear your kind words. If there is anything else we can do for you, please do not hesitate to contact us.....
Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
From Start to finish Tina Valued our Property and with her expert advise and positive Valuation we were very happy to proceed and we accepted 99% of valuation. Aftercare from Tina and Lucinda was so Professional with regular updates to how things were proceeding and speaking with the relative departments on our behalf's to help along completion which took a lot of stress away from ourselves. These two Ladies are very Professional and very prompt, Polite and very approachable to speak with and th...
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Comment on agent fees
Fee,s were very reasonable and service for Fee's in my opinion were very good.
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank you for writing such a great review, Tina & Lucinda were really pleased to hear that they helped take as much stress away as they could during the sale. Wishing you all the best.....
Jun 17,2016
Minithumbup
By:
Jun 17,2016
1 people found
this helpful
We had used another popular estate agent prior to using Allen Heritage, and we found a huge difference in service provided. We are very pleased with Allen Heritage , who provided a very professional and friendly service. We really felt that they listened to us and we're very good at keeping us up to date. All staff we had dealings with were all professional, personable and efficient. We have no reservations about recommending Allen Heritage to others and would use them again in the future....
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Comment on agent fees
Good
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank you for taking the time to write us a review. We're all so pleased to hear that we provided you with positive service. We hope everything goes well in the future and please let us know if there is anything else we can do for you.....
May 19,2016
Minithumbup
By:
May 19,2016
0 people found
this helpful
Luke Sellick provided a valuation of our property, I found him to be very friendly and cheerful. He seemed knowledgable about the local area and recent sales, then provided a fair valuation and I found the fees to be reasonable when compared to other agents. Lucinda was very helpful with both the sale and purchase, she was very understanding and not at all pushy!...
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Comment on agent fees
Very competitive!
Was this helpful? Yes
By: Allen Heritage
Jun 17, 2016
View all comments (1)
Thank you for writing such a great review. Luke and Lucinda were really happy to hear that they made your experience as positive as possible. Wishing you all the best from the Allen Heritage team!....
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
We have been very impressed with Lucinda and Tina at Allen Heritage in West Wickham. Lucinda's eye for detail and advice is always spot on and she makes you feel very comfortable when making such a big decision....
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Was this helpful? Yes
By: Allen Heritage
Jun 17, 2016
View all comments (1)
Thanks Ben for the superb review! Tina and Lucinda really appreciated your comments and were happy to hear you had a great experience.....
May 02,2016
Minithumbup
By:
May 02,2016
0 people found
this helpful
While looking for a flat, Luke and Tina have been very helpful towards us by advising and guiding us through our purchase of our flat. When we found a flat, we had no hesitation in letting through Allen Heritage, and was absolutely delighted when they let it out within 4 days....
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Comment on agent fees
Good
Was this helpful? Yes
By: Allen Heritage
Jun 17, 2016
View all comments (1)
Thanks Kathleen for writing your kind words. Luke and Tina were really happy to hear you were pleased with their service. Wishing you all the best and thank you very much for the biscuits!....
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
Would have no hesitation in recommending Allen Heritage for a sale. They know their stuff and are prepared to "go the extra mile" to secure a sale which is beneficial to all parties, even in challenging circumstances....
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Comment on agent fees
I feel the fees were very reasonable having regard to the exceptional service received.
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Helpful friendly advice. Professional attitude in dealing with my self. Office in easily available position.staff with good attitude and personality....
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Comment on agent fees
As expected.
Was this helpful? Yes
Feb 28,2016
Minithumbup
By:
Feb 28,2016
0 people found
this helpful
We bought and sold using allen heritage in shirley and west wickham branches.We found the service provided both very helpful and professional and would certainly recommend to both friends and family...
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Comment on agent fees
good
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
AH dealt with prospective viewings efficiently and without fuss, always keeping us informed of appointments. They also assisted in chasing the interested buyers between offer and contract and kept us informed of progress. Very satisfied overall....
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Comment on agent fees
Compared to other agents the fees were reasonable.
Was this helpful? Yes
By: Allen Heritage
Feb 03, 2016
View all comments (1)
Thank you John for taking the time to write such a positive review. We hope everything is going well and we wish you all the best for the future.....
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
Firstly I will say that it hasn't been the smoothest of sales, due to prospective buyers pulling out or someone in chain causing stress. However I would like to praise all the Staff who were involved at the Branch. Initially Tina came and had a chat and she was just so friendly and we tell she was really motivated to sell our house. Luke did the pictures and details which were very professional - I compared them with what other estate agents did and his were far superior. After that I dealt wit...
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Was this helpful? Yes
By: Allen Heritage
Nov 25, 2015
View all comments (1)
Thank you Lesley for taking the time to write such a great review. The whole team especially Tina and Lucinda were really pleased to hear that they helped you through what was a challenging situation. We got there in the end and we wish you so much happiness in the future!!....
Oct 26,2015
Minithumbup
By:
Oct 26,2015
0 people found
this helpful
I sold a property previously with Allen Heritage and used them again six years later to sell my last house. I would heartedly recomend the service provided by Tina and her team. From Luke's valuation and inhouse EPC preparation, internet marketing, telemarketing, arranging property viewings to the securing of a buyer all happened with the minimum of stress and maximum help and support....
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Was this helpful? Yes
By: Allen Heritage
Nov 11, 2015
View all comments (1)
Thank you for your kind words, the team were delighted to hear that they helped you with the whole the process and minimised the stress. We wish you all the best in the future.....
Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
I found everyone at Allen Heritage very helpful. I had never had to deal with a move by myself before, but they were there at every step of the way. I am very impressed with the way they handled it all....
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Was this helpful? Yes
By: Allen Heritage
Oct 16, 2015
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Thank you Julia for taking the time to write your lovely words. The whole team were pleased to hear that we were so helpful and we wish you all the best for the future.....
Jul 14,2015
Minithumbup
By:
Jul 14,2015
0 people found
this helpful
The whole team were very professional in what was a very difficult sale. With there experience and expertise they made it happen for us, for which we are very grateful for. Thank you to everyone at Allen Heritage for having the patients to deal with both parties and knowing how to handle such a difficult sale....
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Comment on agent fees
None, as the agent has to make some money after months of work
Was this helpful? Yes
By: Allen Heritage
Oct 13, 2015
View all comments (1)
We glad to hear that we helped make the process as smooth as possible for you with the difficulties that arose. Thank you for leaving us a review and we wish you all the best.....
Jun 17,2015
Minithumbup
By:
Jun 17,2015
0 people found
this helpful
We had a number of problems when it came to selling the property and we had to rely on a member of the sales team to chase these up with our Solicitor and the buyers solicitor and provide us with a builder to sort out the problem. She was extremely efficient and helpful in what was a rather stressful matter....
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Was this helpful? Yes
By: Allen Heritage
Oct 07, 2015
View all comments (1)
Thank you for taking the time to leave us a review. Tina was pleased to hear your comments and wishes you all the best.....
Feb 24,2015
Minithumbup
By:
Feb 24,2015
0 people found
this helpful
I would like to thank Mrs Barbara Haddock for the wonderful value added services and all support that we have received from her. I would highly recommend her expertise to my friends and family. Barbara is amazing professional and amazing person. She helped us to find a perfect home in 1day. Barbara truly deserves a high praise from the management for her work. Thank you Barbara. Sincerely, Ms Taylor...
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Was this helpful? Yes
By: Allen Heritage
Feb 24, 2015
View all comments (1)
Albina, thank you for taking time to leave these lovely comments! Barbara is delighted that you are happy with the service and we all hope that you are happy at the property.....
Feb 20,2015
Minithumbup
By:
Feb 20,2015
0 people found
this helpful
I have been using Allen Heritage to rent my property for over 3 years. They are always very responsive, helpful and polite....
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Comment on agent fees
The property was being rented for more than this previously, but took a while to shift. I agreed with the agents to reduce the rent to the current price so that it was rented out quicker.
Was this helpful? Yes
By: Allen Heritage
Feb 23, 2015
View all comments (1)
Thank you Diane, it has been a pleasure acting for you.....
Feb 20,2015
Minithumbup
By:
Feb 20,2015
0 people found
this helpful
We spent a very pleasant afternoon with Ben viewing a total of 7 properties in all. He is a pleasant and personable young man, and dealt with queries very knowledgeably. We unfortunately did not actually see a property which to us would have been The One, and have since found one handled by another agent....
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Was this helpful? Yes
By: Allen Heritage
Feb 23, 2015
View all comments (1)
Thank you for your comments, Ben will be pleased to hear the feedback. Its a shame we didn't have the right property for you but wish you all the very best with your purchase....
Areas covered
  • BR4
  • West Wickham
  • BR2
  • Coney Hall
  • BR3
  • Hayes
  • BR1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £44,500
  • Max: £620,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 4 0 40 0 19 0 3 0
Tina Baylis Tina Baylis
98 reviews

About Tina Tina has been an integral member of the Allen Heritage team since 2005 and has a vast array of experience including working in New Homes, the financial Services industry and of course estate agency. View full profile
Luke Sellick Luke Sellick
39 reviews

About Luke Luke has been with the company virtually since we opened and has been working with the MD since the age of 18! Luke's knowledge of the local area and community is superb and makes him the perfect agen View full profile
Robert Allen Robert Allen
16 reviews

About Robert Rob has over 30 years of experience working in the estate agency industry and has proudly been at the helm of Allen Heritage for over 15 years. View full profile
Kim Allen Kim Allen
6 reviews

About Kim Kim started with us in 1999 as a very keen negotiator and, after a short career break to have 2 children, is back as keen as ever! View full profile
Denny Ferrara Denny Ferrara
32 reviews

About Denny Denny already had a wealth of experience when he joined us in 2005 and now puts this knowledge to great use successfully heading our flourishing Lettings & Management department. View full profile
Tracy Allen Tracy Allen
11 reviews

About Tracy Tracy has been with Allen Heritage since way back in 1999 and is responsible for the rent collection and Management of our clients' portfolios. View full profile
Max Allen Max Allen
8 reviews

About Max Max has worked for Allen Heritage in both the sales and lettings departments gaining a wealth of experience that he know puts to good use. View full profile
Barbara Haddock Barbara Haddock
23 reviews

About Barbara Barb came to Allen Heritage with many years of experience in customer relations and uses this to great affect liaising with our clients, making sure they are updated and as happy as possible with all View full profile
Lucinda Cregan Lucinda Cregan
21 reviews

About Lucinda Lucinda is a great addition to the Allen Heritage Team having worked in the industry for many years and bringing with her a reassuring, calm professionalism as well as a high work rate! View full profile
Amy Cooper Amy Cooper
0 reviews

About Amy No description set View full profile
Zoe Dunning Zoe Dunning
2 reviews

About Zoe No description set View full profile
Max Allen - upload your photo Max Allen
0 reviews

About Max No description set View full profile
Max Allen - upload your photo Max Allen
0 reviews

About Max No description set View full profile
Tina Baylis - no image available Tina Baylis
Team member
4 reviews

About Tina No description set View full profile
Denny Ferrara - upload your photo Denny Ferrara
1 reviews

About Denny No description set View full profile
Tina Bayliss - upload your photo Tina Bayliss
2 reviews

About Tina No description set View full profile

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Last updated at 11:12 AM 27/01/2016 by allAgents

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Last updated at 11:12 AM 27/01/2016 by allAgents

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