• Tina Baylis
    Tina Baylis
  • Luke Sellick
    Luke Sellick
  • Kim Allen
    Kim Allen
  • Denny Ferrara
    Denny Ferrara
  • Tracy Allen
    Tracy Allen
  • Max Allen
    Max Allen
  • Barbara Haddock
    Barbara Haddock
  • Lucinda Cregan
    Lucinda Cregan
No description for branch.
Mar 23,2017
Minithumbup
By:
Mar 23,2017
Featured Review
0 people found
this helpful
Lucinda Cregan over the past year has been a great help to me. She found me the perfect house in Shirley Park but due to health reasons I had to pull out of the sale. I live in Catford and had no idea what Shirley was like as a place to live and Lucinda with her knowledge of the area guided me on the better parts of Shirley. She has been very patient with me and has always accommodated me on the numerous amount of viewings I have been on. Over the past year we have developed a really good relat...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2017
Minithumbup
By:
Mar 08,2017
Featured Review
0 people found
this helpful
I have been dealing with Allen heritage for nearly a year through two sales, the first falling through. Absolutely excellent service throughout my ordeal. Lucinda was my point of call and gave me outstanding help and assistance throughout. Nothing was out of her reach, with contacting people, solicitors and always keeping me up to date. I could not have asked for a better point of contact. Friendly, consistent and sincere (even on her day off) emails were always returned, even at nighttime. That...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
Featured Review
0 people found
this helpful
Professional down to earth advice and guidance throughout the selling process. Always kept well informed about viewings and feedback. As a result of feedback further discussions had to decide ongoing strategy. Very happy with the overall service....
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Comment on agent fees
In view of all the work undertaken from initial marketing of the property, phone calls, arranging and attending viewings, providing feedback and guidance, the fee was quite reasonable. Good to be involved in the process without the stress of showing people around the property.
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
Featured Review
0 people found
this helpful
A wonderful service from both Lucinda and Zoe while purchasing a house through the west wickham branch. Viewing requests were always accommodated and Lucinda ensured progress was quick, efficient and that we were always kept up to date with the process. A very warm and friendly team that made the whole experience much less stressful....
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Comment on agent fees
not applicable as a purchaser
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Feb 01,2017
Minithumbup
By:
Feb 01,2017
Featured Review
0 people found
this helpful
selling a house and buying is one of the most traumatic things to happen, Lucinda has kept me sane, very helpful and kept us informed all the time as to what was taking place, i would highly recommend Allen Heritage. Thank you to all the staff...
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Comment on agent fees
worth every penny
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
We were delighted with how Lucinda handled our sale and purchase, with what was a very challenging transaction. Lucinda really pulled out the stops to make it happen, regularly contacting us and chasing up queries, late into the evening and even on her holiday. We do feel that if it wasn't for Lucinda, we would still be in our old home! Many thanks Pippa, James and Joshy...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
this helpful
We had initially instructed Allen Heritage to sell our family home but when a buyer had to pull out they were very quick to help us find a tenant to rent our property so we were still able to secure the new home we wanted. The whole team were there to help and advise us, as first time Landlords the support, personal attention and reassurance made the whole process work smoothly. Both Tina and Barbara worked hard on our behalf and are supported by a great team. Some 2 years later within weeks of...
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Comment on agent fees
Fees were competitive
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Jan 23,2017
Minithumbup
By:
Jan 23,2017
0 people found
this helpful
Renting can be quiet a daunting thing with a family. All you want is to create a safe and homely environment and not have to worry about moving every year or having a bad experience with your landlord. All I can say is that Tina & Barbara from Allen Heritage excel at this. They seem to make it their absolute goal to make sure the home is right for you and when and if a problem pops up it gets dealt with straight away.....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
There was little contest in choosing Allen Heritage to sell my mother's property. Their professionalism and efficiency stood out, from my initial enquiry until completion. Clear, friendly guidance and support throughout the process, with very regular communication from Tina Baylis and Lucinda Cregan was so helpful and reassuring. I have no hesitation in recommending Allen Heritage....
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Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
this helpful
Zoe has been very helpful and pleasant to deal with and would highly recommend her, in our opinion she is an asset to to the branch and business....
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Comment on agent fees
We do not think this applies
Was this helpful? Yes
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
We found Lucinda to be extremely helpful and efficient throughout the whole process. Lucinda really went the extra mile and provided an excellent and friendly service....
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
The guys went out of their way with the sale of our house,they are the best estate agent in the area and are so helpful and i can not rate them high enough....
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Comment on agent fees
The fees were very good
Was this helpful? Yes
Nov 06,2016
Minithumbup
By:
Nov 06,2016
0 people found
this helpful
Lucinda and the team have worked exceptionally hard to sell our house and ensure we were able to purchase our new family home. Communication has been excellent, with regular phone calls and emails updating us with any progress. As our chain became more complicated Lucinda ensured things ran smoothly so we could finally exhange....
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Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
I have so many good things to say about Lucinda. Everyone know what a difficult process selling a house is but Lucinda made the whole process so much easier. Extremely helpful and always responding to queries straight away. Very personable estate agents. Would definitely recommend them....
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Comment on agent fees
Agent fees were good.
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
We had a great experience selling our property through Allen Heritage and was extremely pleased with the price they got for us. From the moment we met Tina who was very friendly and warm we felt very confident in them selling our property. The whole process went very smoothly and would definitley recommend this estate agents....
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Comment on agent fees
Very happy with the agents fees
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
We received a great service from Tina at Allen Heritage. They were always professional and helpful to us in our search for our perfect home....
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Comment on agent fees
I purchased through Allen Heritage so no fees were applicable
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
We liked their approach from the first meeting and were confident that our house sale was in good hands. They kept us regularly updated on the progress of our sale and also helped us to find a property to purchase. We would have no hesitation in using their services again and recommending them to others....
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Comment on agent fees
Fees were simple to understand and reasonable market rates.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
I wanted to leave a review to thank Lucinda at Allen Heritage for her proactive, friendly and commonsense attitude during the purchase of our new property. Lucinda went out of her way to ensure she checked the status of our chain on a regular basis and was flexible and helpful when aspects of the chain broke or became difficult both for the vendor and ourselves. It was refreshing to work with an agent that provided regular updates on our purchase without being chased and whom made the whole pr...
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Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
We used Allen Heritage from a recommendation and we were very pleased with the service they gave. Ours ended up being a somewhat unusual sale as we were taking a rather inordinate length of time to find a suitable property to move to. However, they stuck with it and everyone was happy with the outcome!!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Allen Heritage handled quite a difficult sale of my mothers property and could not have done a better job. Excellent communication and very pleasant and professional staff. Well done and our heart-felt gratitude....
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Comment on agent fees
FINE
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
I would like to say a huge big thank you to all the team as Allen heritage especially lucinda and Zoe not forgetting max but my biggest thank you goes to Tina Baylis. This last year has been a very challenging year not only moving house but with health issues too. Tina has been very supportive and a true friend for which I am so grateful. She is an asset to the company and her professional skills in dealing with her customers shines through making her customers feel important and valued. ...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 01,2016
Minithumbup
By:
Oct 01,2016
0 people found
this helpful
I found Lucinda to be very proactive throughout my purchase. The purchase went on longer than was expected due to problems with probate. Lucinda kept me informed throughout and made contact with family members and solicitors to try and resolve delays. I am not sure if her role is a manager at the branch, but if not, she should be. She also has a very able young female worker, sorry name not known, who I found to be extremely helpful....
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Comment on agent fees
Not known as I was the purchaser.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
I was more than impressed with the service I received from both Tina & Lucinda during the process of selling our house. Right from the beginning I was kept informed & updated with all the progress. I was very happy with price that was achieved and felt the valuation given by Tina was spot on, and I was very very happy with the sake figure that was achieved £570,000. The final stages of the house sale was whilst we had the Brexit vote and I was very nervous & anxious that we wou...
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Comment on agent fees
The fees were very competitive.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
Moving is very stressful but Allen Heritage were proactive in making the process run smoothly. I was a little confused at first that the 3 offices work as a team but ultimately this worked well. They also spent a lot of time chasing all relevant parties when we neared exchange. Lucinda has the patience of a saint! Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
I was genuinely impressed with the service I received on my house purchase from them. Friendly and efficient are the words that come to mind. I was kept up to date by phone and email, I didn't have to chase anybody to get the information I needed and everything went extremely smoothly. Thank you Allen Heritage and especially Lucinda!...
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Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
From the marketing of our property we immediately felt 'at home' with Tina's personable approach finding out about our needs and our family. We had two agents give us their marketing quotes, but Tina definitely added a personal touch, warming us to her above the other agent. Lucinda and Steve have been extremely proactive, helpful when managing our sales progression. We felt very looked after by Lucinda who went over and above her role, calling around every outside person involved in our chain ...
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Comment on agent fees
Good fees and very competitive!
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
My experience withheld Heritage was a very positive one from the start. Tina was honest with me from the start and we worked together to reach a desired outcome. I could not have achieved this without Tina and her exceptional professionalism and personalised service....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank for your review, Tina was so pleased to hear your kind words. If there is anything else we can do for you, please do not hesitate to contact us. ...
Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
From Start to finish Tina Valued our Property and with her expert advise and positive Valuation we were very happy to proceed and we accepted 99% of valuation. Aftercare from Tina and Lucinda was so Professional with regular updates to how things were proceeding and speaking with the relative departments on our behalf's to help along completion which took a lot of stress away from ourselves. These two Ladies are very Professional and very prompt, Polite and very approachable to speak with and th...
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Comment on agent fees
Fee,s were very reasonable and service for Fee's in my opinion were very good.
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank you for writing such a great review, Tina & Lucinda were really pleased to hear that they helped take as much stress away as they could during the sale. Wishing you all the best. ...
Jun 17,2016
Minithumbup
By:
Jun 17,2016
1 people found
this helpful
We had used another popular estate agent prior to using Allen Heritage, and we found a huge difference in service provided. We are very pleased with Allen Heritage , who provided a very professional and friendly service. We really felt that they listened to us and we're very good at keeping us up to date. All staff we had dealings with were all professional, personable and efficient. We have no reservations about recommending Allen Heritage to others and would use them again in the future....
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Comment on agent fees
Good
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank you for taking the time to write us a review. We're all so pleased to hear that we provided you with positive service. We hope everything goes well in the future and please let us know if there is anything else we can do for you. ...
May 19,2016
Minithumbup
By:
May 19,2016
0 people found
this helpful
Luke Sellick provided a valuation of our property, I found him to be very friendly and cheerful. He seemed knowledgable about the local area and recent sales, then provided a fair valuation and I found the fees to be reasonable when compared to other agents. Lucinda was very helpful with both the sale and purchase, she was very understanding and not at all pushy!...
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Comment on agent fees
Very competitive!
Was this helpful? Yes
By: Allen Heritage
Jun 17, 2016
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Thank you for writing such a great review. Luke and Lucinda were really happy to hear that they made your experience as positive as possible. Wishing you all the best from the Allen Heritage team! ...
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
We have been very impressed with Lucinda and Tina at Allen Heritage in West Wickham. Lucinda's eye for detail and advice is always spot on and she makes you feel very comfortable when making such a big decision....
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By: Allen Heritage
Jun 17, 2016
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Thanks Ben for the superb review! Tina and Lucinda really appreciated your comments and were happy to hear you had a great experience. ...
May 02,2016
Minithumbup
By:
May 02,2016
0 people found
this helpful
While looking for a flat, Luke and Tina have been very helpful towards us by advising and guiding us through our purchase of our flat. When we found a flat, we had no hesitation in letting through Allen Heritage, and was absolutely delighted when they let it out within 4 days....
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Comment on agent fees
Good
Was this helpful? Yes
By: Allen Heritage
Jun 17, 2016
View all comments (1)
Thanks Kathleen for writing your kind words. Luke and Tina were really happy to hear you were pleased with their service. Wishing you all the best and thank you very much for the biscuits! ...
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
Would have no hesitation in recommending Allen Heritage for a sale. They know their stuff and are prepared to "go the extra mile" to secure a sale which is beneficial to all parties, even in challenging circumstances....
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Comment on agent fees
I feel the fees were very reasonable having regard to the exceptional service received.
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Helpful friendly advice. Professional attitude in dealing with my self. Office in easily available position.staff with good attitude and personality....
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Comment on agent fees
As expected.
Was this helpful? Yes
Feb 28,2016
Minithumbup
By:
Feb 28,2016
0 people found
this helpful
We bought and sold using allen heritage in shirley and west wickham branches.We found the service provided both very helpful and professional and would certainly recommend to both friends and family...
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Comment on agent fees
good
Was this helpful? Yes
Areas covered
  • BR4
  • West Wickham
  • BR2
  • Coney Hall
  • BR3
  • Hayes
  • BR1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £44,500
  • Max: £620,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 5 0 46 0 20 0 4 0
Tina Baylis Tina Baylis
108 reviews

About Tina Tina has been an integral member of the Allen Heritage team since 2005 and has a vast array of experience including working in New Homes, the financial Services industry and of course estate agency. View full profile
Luke Sellick Luke Sellick
40 reviews

About Luke Luke has been with the company virtually since we opened and has been working with the MD since the age of 18! Luke's knowledge of the local area and community is superb and makes him the perfect agen View full profile
Kim Allen Kim Allen
6 reviews

About Kim Kim started with us in 1999 as a very keen negotiator and, after a short career break to have 2 children, is back as keen as ever! View full profile
Denny Ferrara Denny Ferrara
33 reviews

About Denny Denny already had a wealth of experience when he joined us in 2005 and now puts this knowledge to great use successfully heading our flourishing Lettings & Management department. View full profile
Tracy Allen Tracy Allen
11 reviews

About Tracy Tracy has been with Allen Heritage since way back in 1999 and is responsible for the rent collection and Management of our clients' portfolios. View full profile
Max Allen Max Allen
8 reviews

About Max Max has worked for Allen Heritage in both the sales and lettings departments gaining a wealth of experience that he know puts to good use. View full profile
Barbara Haddock Barbara Haddock
25 reviews

About Barbara Barb came to Allen Heritage with many years of experience in customer relations and uses this to great affect liaising with our clients, making sure they are updated and as happy as possible with all View full profile
Lucinda Cregan Lucinda Cregan
29 reviews

About Lucinda Lucinda is a great addition to the Allen Heritage Team having worked in the industry for many years and bringing with her a reassuring, calm professionalism as well as a high work rate! View full profile

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Last updated at 11:12 AM 27/01/2016 by allAgents

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Last updated at 11:12 AM 27/01/2016 by allAgents

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