• Staff picture
    Luke
  • Staff picture
    Kim
  • Staff picture
    Denny
  • Staff picture
    Tracy
  • Staff picture
    Max
  • Staff picture
    Barbara
  • Staff picture
    Helen
Our local branches pack a powerful punch when it comes to marketing your property! With highly experienced staff and a wealth of local knowledge it is clear why we have been entrusted with so many Sole Agency instructions and why we have so many properties currently under offer or let. With Sales, Letting and Mortgage Broking all under one roof it really couldn’t be more simple. Your local Independently agent owned since 1998. Call your local branch today and we will get you moving.
Allen Heritage Estate Agents

151 Wickham Road, Shirley Croydon
Greater London
CR0 8TE

020 8656 2525

“Outstanding communication between all the team!...”

Jun 13,2018
Minithumbup
Helen
By: 'Emmalou'
Jun 13,2018
0 people found
this helpful
After starting with another online company who were really unhelpful and kept cancelling viewings last minute, I turned to Allen Heritage. Totally worth paying slightly more than online prices. My sale took 5mths in the end, and the staff were absolutely brilliant. Especially Helen who ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Extremely helpful and professional throughout despite this being a protracted and difficult sale....”

Apr 15,2018
Minithumbup
Kim
Helen
By: 'Paul'
Apr 15,2018
0 people found
this helpful
Brilliant service throughout. This was a protracted and difficult sale which Allen Heritage managed professionally. I have already recommended them and would do so again without hesitation....
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes

“Absolutly outstanding...”

Apr 12,2018
Minithumbup
Helen
By: 'Ed, Deb & Ray'
Apr 12,2018
0 people found
this helpful
As the progression of this sale took over 10 months nerves were shredded and stress was high but Helen always kept her cool and controlled everything. I think without her cheery support and thoroughness, things may have floundered months ago. Many thanks to you and I ...
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Comment on agent fees
N/A
Was this helpful? Yes

“We have received a tremendous amount of help....”

Apr 06,2018
Minithumbup
By: 'Sylvia and John'
Apr 06,2018
1 people found
this helpful
Our property went under offer quite quickly but we had a great deal of trouble with the chain. We were helped out tremendously by Helen who has been a real star. She helped us to overcome many problems and has always been very friendly and ...
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Comment on agent fees
Fair and competitive
Was this helpful? Yes
By: Chris & Charlotte
Jul 19, 2018
View all comments (1)
We were actually on the buying side with Allen Heritage and so whilst they weren't directly work for us, we found that Helen Fagan who was instructed as part of the negotiations to get the deal through to completion to be very good. We had a rather large chain, but we found Helen very attentive and clear about progress throughout, and ultimately we felt she helped bring the deal to a close and managed to stick to the original date we set out on months beforehand - even though major obstacles app ...
Jan 29,2018
Minithumbup
Helen
By: 'Lee'
Jan 29,2018
0 people found
this helpful
We purchased a house from Allen Heritage, all the way through the team was communicative and organised. The after sales team lead by Helen kept me in the loop throughout and were there for any queries and questions as we navigated the process...
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Comment on agent fees
n/a was a the buyer not a seller
Was this helpful? Yes
Jan 16,2018
Minithumbup
Barbara
Denny
By: 'Dave'
Jan 16,2018
0 people found
this helpful
Excellent service received from Barb and Denny. Fees competitive and they found a tenant quickly. Maintenance issue dealt with promptly....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mrs J Portman
Feb 23, 2018
View all comments (2)
Excellent service from everyone at Allen Heritage, in particular Helen, during the sales process. Very professional and would certainly recommend them. ...
Nov 20,2017
Minithumbup
Denny
Barbara
By: 'Herbie'
Nov 20,2017
0 people found
this helpful
Denny just deals with the property whenever we are needing new tenents. The property never stands empty for long. He also covers Barbara when she is not around. Barbara deals with every day things and normally is prompt in answering any quieres that we have....
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Comment on agent fees
We find the Agent's Fees are fair.
Was this helpful? Yes
By: Barbara Haddock
Nov 20, 2017
View all comments (1)
Thank you , much appreciated. ...
Nov 15,2017
Minithumbup
Barbara
By: 'Howard Woolford'
Nov 15,2017
0 people found
this helpful
Have always found Barbara responds very promptly to my e-mails, which is most important as I reside in South Africa. Also she advises me in detail when our property needs maintenance with quotes so that I am able to authorize which minimizes the time for ...
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Comment on agent fees
Agents Fees appear to be the going rate.
Was this helpful? Yes
By: Barbara Haddock
Nov 15, 2017
View all comments (1)
Thanks Howard much appreciated. ...
Nov 13,2017
Minithumbup
Barbara
By: 'Jane W'
Nov 13,2017
0 people found
this helpful
I am always impressed by the friendly and efficient way in which everything is handled. If anything needs doing, it gets done with no fuss or delay, and always at a reasonable cost. I have no worries about the property since Allen Heritage took it ...
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Comment on agent fees
fees are reasonable and the service provided means they are good value for money
Was this helpful? Yes
By: Barbara Haddock
Nov 13, 2017
View all comments (1)
Thanks Jane much appreciated. ...
Nov 03,2017
Minithumbup
Barbara
By: 'Bridge House'
Nov 03,2017
0 people found
this helpful
Very pleased with the service we receive from Barbara. She is polite and courteous and comes back to us quickly when we have a query....
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Was this helpful? Yes
By: Barbara Haddock
Nov 03, 2017
View all comments (1)
Many Thanks much appreciated ...
Oct 31,2017
Minithumbup
Barbara
By: 'Ted'
Oct 31,2017
0 people found
this helpful
I am delighted with the service I receive from Barbara, who has let and managed my properties for over 10 years. Her patience, good humour and professionalism never seem to falter and I would have no hesitation in recommending her....
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Was this helpful? Yes
By: Barbara Haddock
Oct 31, 2017
View all comments (1)
Thanks much appreciated! ...
Oct 31,2017
Minithumbup
Barbara
By: 'TJ'
Oct 31,2017
0 people found
this helpful
This is the first time I have rented a property and the experience has been very good. Barbara kept us updated throughout the process, after the tenants moved we have had a few maintenance issues and Barbara responded to our questions and concerns quickly....
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Comment on agent fees
The fee's are acceptable and a discount was offered.
Was this helpful? Yes
By: Barbara Haddock
Oct 31, 2017
View all comments (1)
Many Thanks ...
Oct 31,2017
Minithumbup
Barbara
By: 'J M'
Oct 31,2017
0 people found
this helpful
Good responsive agent, pleased with the communication and setup process. Approachable and easy to deal with would recommend to other landlords in the area....
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Comment on agent fees
Competitive in the current market
Was this helpful? Yes
By: Barbara Haddock
Nov 01, 2017
View all comments (1)
Thank you ...
Oct 30,2017
Minithumbup
Barbara
By: 'Jan'
Oct 30,2017
0 people found
this helpful
Barbara has given us excellent service.at all times her contact with us has been punctual informative and supportive when needed...
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Comment on agent fees
Good
Was this helpful? Yes
By: Barbara Haddock
Oct 30, 2017
View all comments (1)
Thank you much appreciated. ...
Oct 29,2017
Minithumbup
Barbara
Denny
By: 'AM&M'
Oct 29,2017
0 people found
this helpful
Denny and Barbara have been brilliant since we moved in around 4 years ago. Their professionalism, dedication and excellent communication have been invaluable....
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Was this helpful? Yes
Oct 27,2017
Minithumbup
Barbara
Denny
By: 'A.A'
Oct 27,2017
0 people found
this helpful
My family and I have been renting through Allen Heritage for the last 3 years. During this time we have experienced few problems and had to turn to the agents for help. Glad to say all issues were resolved quite promptly and professionally. Definitely would recommend....
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Comment on agent fees
Fees are always a tough bite to swallow for tenants but frankly speaking Allen Heritage's fees are a tad lower than the rest of their competitors which is definitely a good thing.
Was this helpful? Yes
Oct 25,2017
Minithumbup
Denny
By: 'Denny Ferrara'
Oct 25,2017
0 people found
this helpful
Denny and Barbara who handle our dealings were very professional and always willing to help with resolving any issues good services...
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Comment on agent fees
Good
Attachments

Was this helpful? Yes
By: Barbara Haddock
Oct 26, 2017
View all comments (1)
Many Thanks much appreciated ...
Oct 23,2017
Minithumbup
Barbara
By: 'Dean'
Oct 23,2017
0 people found
this helpful
I have always been able to get in touch with this experienced agent who has manage my property and sorted out any queries or problems in a quick and efficient manner and obtained sensible quotations for work required on the property. I now live a ...
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Comment on agent fees
From a landlord's point of view agent's fees are always too much, but you usually get what you pay for so I would have to say that the Agent's fees are good - though I don't want to pay any more!
Was this helpful? Yes
By: Barbara Haddock
Oct 25, 2017
View all comments (1)
Thank you, much appreciated. ...
Oct 19,2017
Minithumbup
Barbara
By: 'Del'
Oct 19,2017
0 people found
this helpful
Excellent service provided by Barb and the team. Found a tenant quickly and fees were very competitive. Would highly recommend....
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Comment on agent fees
Good value
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
View all comments (1)
Many Thanks, much appreciated. ...
Oct 19,2017
Minithumbup
Barbara
By: 'RacheyW'
Oct 19,2017
0 people found
this helpful
Great communication with Barbara, Any questions and queries were dealt with swiftly and promptly. Would definately recommend and use Barbara again....
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Comment on agent fees
Comparitive with market place
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
View all comments (1)
Many thanks, much appreciated. ...
Oct 18,2017
Minithumbup
Denny
By: 'Lorna Sheldon'
Oct 18,2017
0 people found
this helpful
Thorough and trustworthy on all counts. Always follows up on any queries and always tries to resolve any issues that may crop up when dealing with tenants. Would not hesitate to recommend Denny to anyone who needs an Agent for rental either as a landlord ...
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Comment on agent fees
Favourable
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
View all comments (1)
Many Thanks,much appreciated. ...
Oct 14,2017
Minithumbup
Barbara
By: 'Paul H'
Oct 14,2017
0 people found
this helpful
Always had prompt and reliable service from Barbara and all the team at Allen Heritage. I've been using their services for many years now and intend to continue in the future...
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Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
View all comments (1)
Many thanks, much appreciated. ...
Oct 13,2017
Minithumbup
Barbara
By: 'Ryan Hubbard'
Oct 13,2017
0 people found
this helpful
We are renting a property through Allen Heritage and found them to be very professional and very helpful. I would highly recommend this agency....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
View all comments (1)
Many Thanks, much appreciated. ...
Oct 12,2017
Minithumbup
Barbara
By: 'Akofa'
Oct 12,2017
0 people found
this helpful
Barb is very detailed and responds promptly to all requests. She is also quick to suggest alternatives to make things smoother for both landlord and tenant. Very useful especially if you are a landlord that doesn't live nearby....
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Comment on agent fees
Fees clearly worth the service being provided
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
View all comments (1)
Many Thanks, much appreciated. ...
Oct 08,2017
Minithumbup
Denny
By: 'Robert Mullis & Alexandra Edwardes'
Oct 08,2017
0 people found
this helpful
Denny was fantastic in helping us rent our first home. He made the whole process stress-free and was always available when we had questions to ask. We would recommend him to anyone looking to move and would love to use him again in the future ...
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Comment on agent fees
Expected
Was this helpful? Yes
May 22,2017
Minithumbup
Denny
Barbara
By: 'Emily'
May 22,2017
0 people found
this helpful
Denny and Barbara have been managing properties that I let for a few years now. They are always friendly and efficient and a pleasure to deal with. I have also worked with other members of the team and always found everyone at Allen Heritage to ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
May 20,2017
Minithumbup
Luke
Denny
By: 'Akofa Bentsi-Enchill'
May 20,2017
0 people found
this helpful
Luke was very knowledgeable about the area and had loads of good advice in terms of getting the property ready for the market. Denny is very clued onto the rental market and he offered suggestions which I hadn't thought of like rent protection. Overall I ...
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Comment on agent fees
Letting fees were very competitive
Was this helpful? Yes
Mar 31,2017
Minithumbup
By: 'Mr & Mrs Georgiou'
Mar 31,2017
0 people found
this helpful
I have been very pleased with the great service Allen Heritage and especially Lucinda has provided throughout the purchase of our new home. Thank you....
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Was this helpful? Yes
Nov 15,2016
Minithumbdown
Denny
By: 'Kim'
Nov 15,2016
0 people found
this helpful
Spoke to Danny letting agent the feel I receive is awful the tone of his voice to respond to me is absolutely awful, I felt like I was begging him to speak to me. Maybe I m a foreigner! If I m not interested with ...
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Was this helpful? Yes
Oct 27,2016
Minithumbup
By: 'Halina Tutt'
Oct 27,2016
0 people found
this helpful
What can i say about Allen Heritage and in particular Tina and Lucinda. We researched long and hard when looking for an estate agents to sell our beautiful home. Met with all the local ones for our area and surrounding area and even met with ...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • CR0
  • Croydon
  • Shirley
  • Addiscombe
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £270,000
  • Max: £685,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
34 0 14 1 47 0 25 0 2 1
Staff picture Luke
(41)

Staff picture Kim
(9)

Staff picture Denny
(47)

Staff picture Tracy
(11)

Staff picture Max
(9)

Staff picture Barbara
(53)

Staff picture Helen
(4)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:12 AM 27/01/2016 by allAgents

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Branch - Shirley, Croydon, CR0

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