• Luke Sellick
    Luke Sellick
  • Kim Allen
    Kim Allen
  • Denny Ferrara
    Denny Ferrara
  • Tracy Allen
    Tracy Allen
  • Max Allen
    Max Allen
  • Barbara Haddock
    Barbara Haddock
  • claim your profile
    Francesca Harris
  • claim your profile
    Angela Daniels
No description for branch.
Allen Heritage Estate Agents

151 Wickham Road, Shirley Croydon
Greater London
CR0 8TE

020 8656 2525
Nov 20,2017
Minithumbup
Denny Ferrara
Barbara Haddock
By: 'Herbie'
Nov 20,2017
0 people found
this helpful
Denny just deals with the property whenever we are needing new tenents. The property never stands empty for long. He also covers Barbara when she is not around. Barbara deals with every day things and normally is prompt in answering any quieres that we have....
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Comment on agent fees
We find the Agent's Fees are fair.
Was this helpful? Yes
By: Barbara Haddock
Nov 20, 2017
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Thank you , much appreciated. ...
Nov 15,2017
Minithumbup
Barbara Haddock
By: 'Howard Woolford'
Nov 15,2017
0 people found
this helpful
Have always found Barbara responds very promptly to my e-mails, which is most important as I reside in South Africa. Also she advises me in detail when our property needs maintenance with quotes so that I am able to authorize which minimizes the time for the work to commence....
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Comment on agent fees
Agents Fees appear to be the going rate.
Was this helpful? Yes
By: Barbara Haddock
Nov 15, 2017
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Thanks Howard much appreciated. ...
Nov 13,2017
Minithumbup
Barbara Haddock
By: 'Jane W'
Nov 13,2017
0 people found
this helpful
I am always impressed by the friendly and efficient way in which everything is handled. If anything needs doing, it gets done with no fuss or delay, and always at a reasonable cost. I have no worries about the property since Allen Heritage took it on....
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Comment on agent fees
fees are reasonable and the service provided means they are good value for money
Was this helpful? Yes
By: Barbara Haddock
Nov 13, 2017
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Thanks Jane much appreciated. ...
Nov 03,2017
Minithumbup
Barbara Haddock
By: 'Bridge House'
Nov 03,2017
0 people found
this helpful
Very pleased with the service we receive from Barbara. She is polite and courteous and comes back to us quickly when we have a query....
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By: Barbara Haddock
Nov 03, 2017
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Many Thanks much appreciated ...
Oct 31,2017
Minithumbup
Barbara Haddock
By: 'Ted'
Oct 31,2017
0 people found
this helpful
I am delighted with the service I receive from Barbara, who has let and managed my properties for over 10 years. Her patience, good humour and professionalism never seem to falter and I would have no hesitation in recommending her....
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Was this helpful? Yes
By: Barbara Haddock
Oct 31, 2017
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Thanks much appreciated! ...
Oct 31,2017
Minithumbup
Barbara Haddock
By: 'TJ'
Oct 31,2017
0 people found
this helpful
This is the first time I have rented a property and the experience has been very good. Barbara kept us updated throughout the process, after the tenants moved we have had a few maintenance issues and Barbara responded to our questions and concerns quickly....
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Comment on agent fees
The fee's are acceptable and a discount was offered.
Was this helpful? Yes
By: Barbara Haddock
Oct 31, 2017
View all comments (1)
Many Thanks ...
Oct 31,2017
Minithumbup
Barbara Haddock
By: 'J M'
Oct 31,2017
0 people found
this helpful
Good responsive agent, pleased with the communication and setup process. Approachable and easy to deal with would recommend to other landlords in the area....
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Comment on agent fees
Competitive in the current market
Was this helpful? Yes
By: Barbara Haddock
Nov 01, 2017
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Thank you ...
Oct 30,2017
Minithumbup
Barbara Haddock
By: 'Jan'
Oct 30,2017
0 people found
this helpful
Barbara has given us excellent service.at all times her contact with us has been punctual informative and supportive when needed...
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Comment on agent fees
Good
Was this helpful? Yes
By: Barbara Haddock
Oct 30, 2017
View all comments (1)
Thank you much appreciated. ...
Oct 29,2017
Minithumbup
Barbara Haddock
Denny Ferrara
By: 'AM&M'
Oct 29,2017
0 people found
this helpful
Denny and Barbara have been brilliant since we moved in around 4 years ago. Their professionalism, dedication and excellent communication have been invaluable....
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Was this helpful? Yes
Oct 27,2017
Minithumbup
Barbara Haddock
Denny Ferrara
By: 'A.A'
Oct 27,2017
0 people found
this helpful
My family and I have been renting through Allen Heritage for the last 3 years. During this time we have experienced few problems and had to turn to the agents for help. Glad to say all issues were resolved quite promptly and professionally. Definitely would recommend....
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Comment on agent fees
Fees are always a tough bite to swallow for tenants but frankly speaking Allen Heritage's fees are a tad lower than the rest of their competitors which is definitely a good thing.
Was this helpful? Yes
Oct 25,2017
Minithumbup
Denny Ferrara
By: 'Denny Ferrara'
Oct 25,2017
0 people found
this helpful
Denny and Barbara who handle our dealings were very professional and always willing to help with resolving any issues good services...
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Comment on agent fees
Good
Attachments
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By: Barbara Haddock
Oct 26, 2017
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Many Thanks much appreciated ...
Oct 23,2017
Minithumbup
Barbara Haddock
By: 'Dean'
Oct 23,2017
0 people found
this helpful
I have always been able to get in touch with this experienced agent who has manage my property and sorted out any queries or problems in a quick and efficient manner and obtained sensible quotations for work required on the property. I now live a considerable distance away and it is reassuring that this agent is there to act for me. I would fully recommend her....
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Comment on agent fees
From a landlord's point of view agent's fees are always too much, but you usually get what you pay for so I would have to say that the Agent's fees are good - though I don't want to pay any more!
Was this helpful? Yes
By: Barbara Haddock
Oct 25, 2017
View all comments (1)
Thank you, much appreciated. ...
Oct 19,2017
Minithumbup
Barbara Haddock
By: 'Del'
Oct 19,2017
0 people found
this helpful
Excellent service provided by Barb and the team. Found a tenant quickly and fees were very competitive. Would highly recommend....
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Comment on agent fees
Good value
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
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Many Thanks, much appreciated. ...
Oct 19,2017
Minithumbup
Barbara Haddock
By: 'RacheyW'
Oct 19,2017
0 people found
this helpful
Great communication with Barbara, Any questions and queries were dealt with swiftly and promptly. Would definately recommend and use Barbara again....
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Comment on agent fees
Comparitive with market place
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
View all comments (1)
Many thanks, much appreciated. ...
Oct 18,2017
Minithumbup
Denny Ferrara
By: 'Lorna Sheldon'
Oct 18,2017
0 people found
this helpful
Thorough and trustworthy on all counts. Always follows up on any queries and always tries to resolve any issues that may crop up when dealing with tenants. Would not hesitate to recommend Denny to anyone who needs an Agent for rental either as a landlord or tenant...
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Comment on agent fees
Favourable
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
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Many Thanks,much appreciated. ...
Oct 14,2017
Minithumbup
Barbara Haddock
By: 'Paul H'
Oct 14,2017
0 people found
this helpful
Always had prompt and reliable service from Barbara and all the team at Allen Heritage. I've been using their services for many years now and intend to continue in the future...
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Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
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Many thanks, much appreciated. ...
Oct 13,2017
Minithumbup
Barbara Haddock
By: 'Ryan Hubbard'
Oct 13,2017
0 people found
this helpful
We are renting a property through Allen Heritage and found them to be very professional and very helpful. I would highly recommend this agency....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
View all comments (1)
Many Thanks, much appreciated. ...
Oct 12,2017
Minithumbup
Barbara Haddock
By: 'Akofa'
Oct 12,2017
0 people found
this helpful
Barb is very detailed and responds promptly to all requests. She is also quick to suggest alternatives to make things smoother for both landlord and tenant. Very useful especially if you are a landlord that doesn't live nearby....
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Comment on agent fees
Fees clearly worth the service being provided
Was this helpful? Yes
By: Barbara Haddock
Oct 23, 2017
View all comments (1)
Many Thanks, much appreciated. ...
Oct 08,2017
Minithumbup
Denny Ferrara
By: 'Robert Mullis & Alexandra Edwardes'
Oct 08,2017
0 people found
this helpful
Denny was fantastic in helping us rent our first home. He made the whole process stress-free and was always available when we had questions to ask. We would recommend him to anyone looking to move and would love to use him again in the future ourselves....
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Comment on agent fees
Expected
Was this helpful? Yes
May 22,2017
Minithumbup
Denny Ferrara
Barbara Haddock
By: 'Emily'
May 22,2017
0 people found
this helpful
Denny and Barbara have been managing properties that I let for a few years now. They are always friendly and efficient and a pleasure to deal with. I have also worked with other members of the team and always found everyone at Allen Heritage to be helpful in resolving any issues....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
May 20,2017
Minithumbup
Luke Sellick
Denny Ferrara
By: 'Akofa Bentsi-Enchill'
May 20,2017
0 people found
this helpful
Luke was very knowledgeable about the area and had loads of good advice in terms of getting the property ready for the market. Denny is very clued onto the rental market and he offered suggestions which I hadn't thought of like rent protection. Overall I found the process from Allen Heritage very seamless and very professional. The landlords portal is a plus as I can log on and view all the relevant information with regards to my property...
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Comment on agent fees
Letting fees were very competitive
Was this helpful? Yes
Mar 31,2017
Minithumbup
By: 'Mr & Mrs Georgiou'
Mar 31,2017
0 people found
this helpful
I have been very pleased with the great service Allen Heritage and especially Lucinda has provided throughout the purchase of our new home. Thank you....
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Was this helpful? Yes
Nov 15,2016
Minithumbdown
Denny Ferrara
By: 'Kim'
Nov 15,2016
0 people found
this helpful
Spoke to Danny letting agent the feel I receive is awful the tone of his voice to respond to me is absolutely awful, I felt like I was begging him to speak to me. Maybe I m a foreigner! If I m not interested with one of their property I won't be contacting this agent!! NEVER!!...
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Was this helpful? Yes
Oct 27,2016
Minithumbup
By: 'Halina Tutt'
Oct 27,2016
0 people found
this helpful
What can i say about Allen Heritage and in particular Tina and Lucinda. We researched long and hard when looking for an estate agents to sell our beautiful home. Met with all the local ones for our area and surrounding area and even met with a number of online estate agents too. So glad we made the decision to go with Allen Heritage as a sole agent. These guys do not only care about selling your home, they also care about you too....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 19,2016
Minithumbup
Luke Sellick
By: 'Very satisfied customer'
Sep 19,2016
0 people found
this helpful
We were very happy with the level of service provided from start to finish. The valuation in the first place by Luke Sellick was fair and honest. The after service provided by Lucinda Cregan was in our view very professional and carried out in a well informed and friendly manner that made you feel that you were the important people in the whole transaction. We would have no hesitation following our experience, in recommending Allen Heritage to anyone....
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Comment on agent fees
We believe the fees were reasonable for the level of service provided.
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank you for writing your review. Luke and Lucinda were really pleased to hear your kind words. We hope everything goes well in the future and if you need anything from us, please do not hesitate to ask. ...
Apr 28,2016
Minithumbup
By: 'Julia and Roger'
Apr 28,2016
0 people found
this helpful
Tina Baylis and the team have provided us with an excellent service throughout the selling process, from the time Tina spent with us when she first valued our property to the professionalism of our open day, and the support she has since provided to our purchaser, and us as vendors, which has been much appreciated. She has made what can be a very stressful time so much easier....
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Comment on agent fees
No problem at all.
Was this helpful? Yes
By: Allen Heritage
Apr 29, 2016
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Thank you Julia and Roger for leaving us such a great review. Tina really appreciated your comments and found you both a pleasure to work with. Allen Heritage wishes you both all the best. ...
Apr 18,2016
Minithumbup
By: 'Tina Bayliss'
Apr 18,2016
0 people found
this helpful
We would like to thank Tina for the work she put in to selling our property. last year especially as there were a few problems with the house before we could exchange which she dealt with very efficiently. She then went on to sell us our flat which we completed on a few weeks ago....
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Comment on agent fees
Good
Was this helpful? Yes
By: Allen Heritage
Apr 19, 2016
View all comments (1)
We were glad everything went through in the end and Tina was really happy to hear that she helped you through it. Thank you for taking the time to write your review. We wish you all the best in the future. ...
Apr 06,2016
Minithumbup
By: 'Steve Jones'
Apr 06,2016
1 people found
this helpful
We encountered Allen Heritage when they were acting for our vendor, and we were impressed with their professionalism and attitude. As a result, when we came to sell we instructed them as our sole agents. We were happy with the service provided, and they were always friendly and helpful....
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Comment on agent fees
competitive
Was this helpful? Yes
By: Allen Heritage
Apr 06, 2016
View all comments (1)
Thank you Steve for taking the time to write us a review. We are really pleased to hear that you were happy with our service. We hope everything goes well and we're always here if you need anything. ...
Mar 28,2016
Minithumbup
Luke Sellick
By: 'Pete, Liz and Aulay'
Mar 28,2016
0 people found
this helpful
We bought our house from Allen Heritage (AH) in 2011. From first viewing to completion and exchange everyone at AH was professional, knowledgeable and helpful. When we wanted to sell the same house, in 2016, we only ever considered AH. They provided an excellent valuation and a well attended open day. Buying/selling houses is easy with AH....
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Comment on agent fees
Very good - return customer discount.
Was this helpful? Yes
By: Allen Heritage
Apr 06, 2016
View all comments (1)
Thanks for your great review! When you returned to us this year we were more than happy to be of assistance! Hope everything goes well! and we look forward to hearing from you soon. ...
Mar 11,2016
Minithumbup
By: 'Brenda Ketley'
Mar 11,2016
0 people found
this helpful
Tina has been extremely helpful throughout the whole process. Without her help and assistance I don't think I could have managed this house buying process....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Areas covered
  • CR0
  • Croydon
  • Shirley
  • Addiscombe
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £270,000
  • Max: £590,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 14 1 44 0 23 0 2 1
Luke Sellick Luke Sellick
41 reviews

About Luke Luke has been with the company virtually since we opened and has been working with the MD since the age of 18! Luke's knowledge of the local area and community is superb and makes him the perfect agen View full profile
Kim Allen Kim Allen
8 reviews

About Kim Kim started with us in 1999 as a very keen negotiator and, after a short career break to have 2 children, is back as keen as ever! View full profile
Denny Ferrara Denny Ferrara
44 reviews

About Denny Denny already had a wealth of experience when he joined us in 2005 and now puts this knowledge to great use successfully heading our flourishing Lettings & Management department. View full profile
Tracy Allen Tracy Allen
11 reviews

About Tracy Tracy has been with Allen Heritage since way back in 1999 and is responsible for the rent collection and Management of our clients' portfolios. View full profile
Max Allen Max Allen
9 reviews

About Max Max has worked for Allen Heritage in both the sales and lettings departments gaining a wealth of experience that he know puts to good use. View full profile
Barbara Haddock Barbara Haddock
50 reviews

About Barbara Barb came to Allen Heritage with many years of experience in customer relations and uses this to great affect liaising with our clients, making sure they are updated and as happy as possible with all View full profile
Francesca Harris Francesca Harris
1 reviews

About Francesca No description set View full profile
Angela Daniels Angela Daniels
0 reviews

About Angela No description set View full profile

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Last updated at 11:12 AM 27/01/2016 by allAgents

Complaints Procedure

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Last updated at 11:12 AM 27/01/2016 by allAgents

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