• Luke Sellick
    Luke Sellick
  • Kim Allen
    Kim Allen
  • Denny Ferrara
    Denny Ferrara
  • Tracy Allen
    Tracy Allen
  • Max Allen
    Max Allen
  • Barbara Haddock
    Barbara Haddock
  • Lucinda Cregan
    Lucinda Cregan
  • claim your profile
    Francesca Harris
No description for branch.
Allen Heritage Estate Agents

151 Wickham Road, Shirley Croydon
Greater London
CR0 8TE

020 8656 2525

Oct 27,2016
Minithumbup
Lucinda Cregan
By:
Oct 27,2016
Featured Review
0 people found
this helpful
What can i say about Allen Heritage and in particular Tina and Lucinda. We researched long and hard when looking for an estate agents to sell our beautiful home. Met with all the local ones for our area and surrounding area and even met with a number of online estate agents too. So glad we made the decision to go with Allen Heritage as a sole agent. These guys do not only care about selling your home, they also care about you too....
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Comment on agent fees
Good
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Sep 19,2016
Minithumbup
Lucinda Cregan
Luke Sellick
By:
Sep 19,2016
Featured Review
0 people found
this helpful
We were very happy with the level of service provided from start to finish. The valuation in the first place by Luke Sellick was fair and honest. The after service provided by Lucinda Cregan was in our view very professional and carried out in a well informed and friendly manner that made you feel that you were the important people in the whole transaction. We would have no hesitation following our experience, in recommending Allen Heritage to anyone....
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Comment on agent fees
We believe the fees were reasonable for the level of service provided.
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By: Allen Heritage
Sep 19, 2016
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Thank you for writing your review. Luke and Lucinda were really pleased to hear your kind words. We hope everything goes well in the future and if you need anything from us, please do not hesitate to ask. ...
Apr 28,2016
Minithumbup
By:
Apr 28,2016
Featured Review
0 people found
this helpful
Tina Baylis and the team have provided us with an excellent service throughout the selling process, from the time Tina spent with us when she first valued our property to the professionalism of our open day, and the support she has since provided to our purchaser, and us as vendors, which has been much appreciated. She has made what can be a very stressful time so much easier....
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Comment on agent fees
No problem at all.
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By: Allen Heritage
Apr 29, 2016
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Thank you Julia and Roger for leaving us such a great review. Tina really appreciated your comments and found you both a pleasure to work with. Allen Heritage wishes you both all the best. ...
Apr 18,2016
Minithumbup
By:
Apr 18,2016
Featured Review
0 people found
this helpful
We would like to thank Tina for the work she put in to selling our property. last year especially as there were a few problems with the house before we could exchange which she dealt with very efficiently. She then went on to sell us our flat which we completed on a few weeks ago....
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Comment on agent fees
Good
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By: Allen Heritage
Apr 19, 2016
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We were glad everything went through in the end and Tina was really happy to hear that she helped you through it. Thank you for taking the time to write your review. We wish you all the best in the future. ...
Apr 06,2016
Minithumbup
By:
Apr 06,2016
Featured Review
1 people found
this helpful
We encountered Allen Heritage when they were acting for our vendor, and we were impressed with their professionalism and attitude. As a result, when we came to sell we instructed them as our sole agents. We were happy with the service provided, and they were always friendly and helpful....
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Comment on agent fees
competitive
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By: Allen Heritage
Apr 06, 2016
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Thank you Steve for taking the time to write us a review. We are really pleased to hear that you were happy with our service. We hope everything goes well and we're always here if you need anything. ...
Nov 15,2016
Minithumbdown
Denny Ferrara
By:
Nov 15,2016
0 people found
this helpful
Spoke to Danny letting agent the feel I receive is awful the tone of his voice to respond to me is absolutely awful, I felt like I was begging him to speak to me. Maybe I m a foreigner! If I m not interested with one of their property I won't be contacting this agent!! NEVER!!...
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Mar 28,2016
Minithumbup
Luke Sellick
By:
Mar 28,2016
0 people found
this helpful
We bought our house from Allen Heritage (AH) in 2011. From first viewing to completion and exchange everyone at AH was professional, knowledgeable and helpful. When we wanted to sell the same house, in 2016, we only ever considered AH. They provided an excellent valuation and a well attended open day. Buying/selling houses is easy with AH....
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Comment on agent fees
Very good - return customer discount.
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By: Allen Heritage
Apr 06, 2016
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Thanks for your great review! When you returned to us this year we were more than happy to be of assistance! Hope everything goes well! and we look forward to hearing from you soon. ...
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Tina has been extremely helpful throughout the whole process. Without her help and assistance I don't think I could have managed this house buying process....
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Comment on agent fees
Reasonable
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Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
Why Good Afternoon to you Sue & the Allen Heritage teamâโ€šรขโ€šยฌ¦.. Now that it is completed I just wanted to say thank-you so much for your efforts throughout the process. Your positive attitude, patience, diligence, endeavour & skill throughout the entire process were greatly appreciated, as it ensured the safe completion. You have been a fantastic company to deal with & I would heavily recommend you to anyone considering their property options....
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Comment on agent fees
These were as originally quoted so there are no complaints there as I signed them off in the first instance.
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Jan 13,2016
Minithumbup
By:
Jan 13,2016
0 people found
this helpful
Why Good Afternoon to you Sue & all the Team at Allen Heritage….. Now that everything is completed I just wanted to say thank-you so much for your efforts. Your positive attitude, patience, diligence, endeavour & skill throughout the process was greatly appreciated. Everyone involved form the initial contact to completion had the same 'can do' attitude, which is essential in for what is the most testing experience of most peoples lives. I would thoroughly recommend anyone to A...
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Comment on agent fees
I am very happy with the Agents Fee's..... After all I signed the contract with them in the first place!
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Dec 14,2015
Minithumbup
Luke Sellick
Lucinda Cregan
By:
Dec 14,2015
0 people found
this helpful
Fantastic service by all the people involved with our sale. Lucinda went above and beyond her sales duties for us. We really appreciate everyone's time and expertise in selling our house in just 3.5 weeks! We highly recommend Allen Heritage Shirley and West Wickham....
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Comment on agent fees
Very happy with the percentage given as a fee for this agent
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By: Allen Heritage
Apr 06, 2016
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Thank you for your lovely review. We're so pleased to hear you were happy with our service and Lucinda was more than happy to go above and beyond. Wishing you all the best in the future. ...
Nov 27,2015
Minithumbup
Kim Allen
By:
Nov 27,2015
0 people found
this helpful
We have received amazing service from Kim. She is a great agent, one of the best....
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By: Allen Heritage
Apr 06, 2016
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Thank you for taking the time to write your review, Kim was delighted to hear your comments. ...
Nov 10,2015
Minithumbup
Lucinda Cregan
By:
Nov 10,2015
0 people found
this helpful
I was most impressed by the service offered to me by Allen Heritage and of note were the dealings I had with Lucinda. When I first telephoned about Kendall Road I explained that I had lost out on a similar flat on Sidney Road at the end of the summer and therefore knew I wanted to get in fast. Unlike many estate agencies, Lucinda agreed to organise a viewing prior to the Open Day to accommodate me. This is a first and it was so refreshing to be treated with such consideration and as an individua...
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By: Allen Heritage
Nov 13, 2015
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Thank you for taking the time to write us with such a lovely review. Lucinda was delighted to hear that you were pleased with her approach in regards to your property search. Lucinda and the team are more than happy to help you if were ever to continue your search and wish you all the best in the future. ...
Nov 05,2015
Minithumbup
Lucinda Cregan
By:
Nov 05,2015
0 people found
this helpful
I could not fault both Sue Ralston and Lucinda Cregan - they were relentless in chasing up both Solicitors and the Vendor to ensure a smooth transaction - they kept me informed the whole time by email as requested - I would highly recommend them both to anyone....
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By: Allen Heritage
Nov 13, 2015
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Thank you for taking the time to write us a review. Lucinda and Sue were really pleased to hear that they helped make the whole process as smooth as possible. Sue, Lucinda & the team wish you all the best in the future. ...
Aug 30,2015
Minithumbup
Denny Ferrara
Barbara Haddock
By:
Aug 30,2015
0 people found
this helpful
Everybody at Allen Heritage were most helpful in finding us a property. The viewing and takeover went very smoothly. We are most grateful to Denny and everybody at Allen Heritage for their help. They provided an excellent service....
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By: Allen Heritage
Oct 15, 2015
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Thank you for taking the time to leave such great feedback. Denny and the team were pleased that everything went so smoothly and wish you all the best. ...
Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
We was handled by Tina at first, who we found very friendly and very helpful from negotiating the purchase to finish. We had met Tina several years ago when we attempted to move and found her as warm and welcoming then, which is why I was pleased our purchase was through them. Sue was equally great, keen to progress the sale and always persisted to contact if she was unable to speak with me. I have no hesitation in recommending Allen Heritage....
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By: Allen Heritage
Oct 15, 2015
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Tina and Sue were really pleased to read your lovely message and wish you all the best for the future. ...
Jun 16,2015
Minithumbup
Luke Sellick
By:
Jun 16,2015
0 people found
this helpful
After a disappointing experience with another local agent we commissioned Allen Heritage to market our property. From the initial valuation to the marketing of the property we could not fault the service and received our first offer at the full market price in less than a week....
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Jun 11,2015
Minithumbup
By:
Jun 11,2015
0 people found
this helpful
I found Tina to be very professional and proactive in trying to progress the purchase, without being'pushy'. On the occasions I left messages, my calls were returned promptly and emails were never ignored. If in the future I ever need to sell my property, I will without question ask Alan Heritage to deal with it for me....
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Feb 19,2015
Minithumbup
Barbara Haddock
Denny Ferrara
By:
Feb 19,2015
0 people found
this helpful
Found a nice property to rent via Allen Heritage. The whole process from start to finish was quick and easy. The staff were ready to help and no paperwork was involved as they use Docusign which speeds up the whole process. I would use them again for sure. thanks...
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By: Allen Heritage
Feb 19, 2015
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Thanks Joe, glad you appreciated the streamlined no paperwork service - we love it too! ...
Feb 15,2015
Minithumbup
By:
Feb 15,2015
0 people found
this helpful
From the first time we met Tina we felt she held a genuine interest in wanting to know the level of service we needed from an agent. She recognized that a personal touch made us feel at ease and kept in close contact with us. Once the sale was agreed and right up until completion, we had some ups and downs, but Tina was able to steer through these issues. Thanks Tina and Ben for all the viewings ;-)....
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By: Allen Heritage
Feb 16, 2015
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Thank you so much for your comments, really good to hear that you were happy with the team. ...
Feb 09,2015
Minithumbdown
By:
Feb 09,2015
1 people found
this helpful
Poor service agent didnt know anything about the property didn't have keys to back door to look at garden nor did he have keys to garage. We put offer in for rental and didn't even get a call/email to say we hadn't been successful would use these again....
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By: Allen Heritage
Feb 10, 2015
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We are very sorry that you feel that our service was not to its usual high standard. Please could you contact us with details of the circumstances so that we can thoroughly investigate the situation? Unfortunately we can not find a property or viewing that tally's with these circumstances. Thank you and we hope to hear from you soon. ...
Nov 13,2014
Minithumbup
Luke Sellick
By:
Nov 13,2014
0 people found
this helpful
We hadn't planned to move, but our perfect house, marketed by Allen Heritage, came up, we made an appointment with Ben and made an offer the same day. Allen Heritage saw us through the process of getting ours house on the market by the end of the week and found us a buyer within a day of it going on the market. Luke gave us great advice on marketing the house at a reasonable price for a quick sale to ensure we secured the house we wanted. The purchase of our house was pretty painful wit...
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By: Allen Heritage
Nov 13, 2014
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Really pleased to hear that you have the house you want and I hope the builders finish soon! Thanks so much for your comments! ...
Nov 12,2014
Minithumbup
Barbara Haddock
By:
Nov 12,2014
0 people found
this helpful
I can keep this simple; both Tina and Barbara were bloody good. Starting with the basics, when they said they'd do something, it got done; no chasing required. They recommended a surveyor, who was in turn a total pro and pursued my interests beyond my expectations. When elements of the sale got stuck on a particular point, they understood my position and presented it faithfully to the seller (a major national company impatient to divest a lump of its estate portfolio), and kept things calm and o...
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By: Allen Heritage
Nov 12, 2014
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Really pleased to hear that you had such a great experience with us! Tina & Barbara are delighted with your feedback - thank you. ...
Nov 11,2014
Minithumbup
Barbara Haddock
By:
Nov 11,2014
0 people found
this helpful
I cannot recommend Tina Baylis highly enough. She is an expert in her field - you will feel 100% confident that your sale is being handled with the utmost intelligence and professionalism. She goes above and beyond in her role and has the personal touch, and handles tricky situations with sensitivity and pragmatism. I have done, and will continue to, recommend Tina and Allen Heritage to anyone I know who is selling/buying property. Barbara Haddock has been extremely helpful and efficient in th...
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By: Allen Heritage
Nov 11, 2014
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That is lovely to hear, Tina and Barbara are delighted with your feedback! Thank you ...
Nov 10,2014
Minithumbup
Denny Ferrara
Barbara Haddock
By:
Nov 10,2014
0 people found
this helpful
In all of my dealings with Denny and Barbara at the Beckenham branch of Allen Heritage, communications have been clear, helpful and professional. They have also been prompt in addressing concerns or queries and very courteous, qualities appreciated but sometimes overlooked in the general stressfulness of procuring and acquiring a new home. In all, extremely pleasant encounters and an efficient, professional service....
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By: Allen Heritage
Nov 10, 2014
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Thanks Jeremy! Really pleased to hear it and we appreciate you taking time to leave your review! ...
Oct 27,2014
Minithumbup
Luke Sellick
By:
Oct 27,2014
0 people found
this helpful
My experience with your West Wickham Office was always helpful and polite from the outset Luke when he did the valuation Tina for her help in trying to find me a property for rent. I found the staff that I dealt with be it on the telephone or otherwise were all courteous and the whole experience alhough stressful for me was made easier from the service that I received from everyone involved....
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By: Allen Heritage
Nov 10, 2014
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Mary, great to hear your feedback and it was a pleasure dealing with you! ...
Oct 12,2014
Minithumbup
Denny Ferrara
By:
Oct 12,2014
0 people found
this helpful
Denny was extremely efficient once an offer was made in getting all the necessary points carried out, keeping us fully informed and gave us very good communication. Because of all this we trusted him in taking on the property as managed which we hadn't previously done....
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By: Denny
Oct 17, 2014
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Thanks Mr & Mrs Wright! Glad to hear you were pleased with the service. ...
Aug 11,2014
Minithumbup
Luke Sellick
By:
Aug 11,2014
0 people found
this helpful
Tina, Luke and Barbara were all very efficient and professional. The service they gave me was excellent. I felt that they were doing all they could to make my move as stress free as it could be. They always returned calls and answered any questions I had throughout the sale. I particularly like the open day aspect and felt confident in their abilities. I would recommend them without any hesitation....
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Aug 10,2014
Minithumbup
Denny Ferrara
By:
Aug 10,2014
0 people found
this helpful
Great communication provided by Denny Ferrera throughout the letting process. Really appreciated the very detailed and thorough inventory listing on check-in. Would happily use Allen Heritage Estate Agents again and would recommend them....
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Aug 07,2014
Minithumbup
Barbara Haddock
By:
Aug 07,2014
0 people found
this helpful
Barbara and Tina were both extremely helpful and mindful of our situation in a somewhat protracted purchase. They were very quick to get answers from the vendor and always kept us updated about progress. I would have no qualms about using them again....
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Aug 05,2014
Minithumbup
Luke Sellick
By:
Aug 05,2014
0 people found
this helpful
I found the services of Allen Heritage excellent. In my opinion, they went over and above what I would have expected from an Estate Agent. Luke Sellick first viewed the property and took photographs, etc., so it could be marketed, he was very courteous, helpful and explained the procedure to me. I then mainly dealt with Tina Baylis who actually went as far as dropping documents off for me to my Solicitor who happened to be in Bromley, and Tina said that she went near the Solicitor's offices o...
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Jul 24,2014
Minithumbup
Barbara Haddock
By:
Jul 24,2014
0 people found
this helpful
The experience with Allen Heritage from start to finish was excellent. Everyone there worked as a team. We were given good advice on pricing, we took the advice which proved to be the right pricing for the market over the following 3 months when the house was up for sale and before the sale was concluded. Our circumstances were at the forefront of Allen Heritage staff. We never felt pressurised and staff suggested taking the house off the market, when our mother died, to make things ea...
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May 19,2014
Minithumbup
Luke Sellick
By:
May 19,2014
1 people found
this helpful
An experience not to be missed! Having now bought and sold the same property from AH I am in an excellent position to comment on their services! The staff at AH were never flustered and always pleased to hear from me, no matter what the issue. The process was straightforward, but impossible to determine the length of - no matter, events unfold but are dealt with professionally and swiftly. When all is said and done, Tina and her team dealt with the process and gave lots of advice to gain the...
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Apr 14,2014
Minithumbup
By:
Apr 14,2014
0 people found
this helpful
Having gathered valuations from four different estate agents we decided to use Allen Heritage as they clearly understood the difficulty of our position. We were selling a flat on behalf of our mother who has moved into a residential home. This meant that decision making would potentially be a slow process as we wanted to involve my mother at every stage. Allen Heritage were sensitive to the situation and at no stage put any pressure on us. Tina at Allen Heritage was excellent. She kept me in...
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Apr 08,2014
Minithumbup
Barbara Haddock
By:
Apr 08,2014
0 people found
this helpful
Allen Heritage are in my opinion the best Estate Agents I've ever encountered / used. I thought all estate agents were no better than used car sales men. However Allen Heritage are the exception. They're patient, show you what YOU want, rather than what they\'re just trying to shift. They also contact you when something comes up, which you really want. I go so fed up with other Estate Agents, that I almost gave up on moving house. If you feel this way, given Allen Heritage a try and I'm su...
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Areas covered
  • CR0
  • Croydon
  • Shirley
  • Addiscombe
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ270,000
  • Max: ยฃ590,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 0 10 1 44 0 22 0 2 1
Luke Sellick Luke Sellick
40 reviews

About Luke Luke has been with the company virtually since we opened and has been working with the MD since the age of 18! Luke's knowledge of the local area and community is superb and makes him the perfect agen View full profile
Kim Allen Kim Allen
6 reviews

About Kim Kim started with us in 1999 as a very keen negotiator and, after a short career break to have 2 children, is back as keen as ever! View full profile
Denny Ferrara Denny Ferrara
33 reviews

About Denny Denny already had a wealth of experience when he joined us in 2005 and now puts this knowledge to great use successfully heading our flourishing Lettings & Management department. View full profile
Tracy Allen Tracy Allen
11 reviews

About Tracy Tracy has been with Allen Heritage since way back in 1999 and is responsible for the rent collection and Management of our clients' portfolios. View full profile
Max Allen Max Allen
8 reviews

About Max Max has worked for Allen Heritage in both the sales and lettings departments gaining a wealth of experience that he know puts to good use. View full profile
Barbara Haddock Barbara Haddock
25 reviews

About Barbara Barb came to Allen Heritage with many years of experience in customer relations and uses this to great affect liaising with our clients, making sure they are updated and as happy as possible with all View full profile
Lucinda Cregan Lucinda Cregan
30 reviews

About Lucinda Lucinda is a great addition to the Allen Heritage Team having worked in the industry for many years and bringing with her a reassuring, calm professionalism as well as a high work rate! View full profile
Francesca Harris - upload your photo Francesca Harris
0 reviews

About Francesca No description set View full profile

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Last updated at 11:12 AM 27/01/2016 by allAgents

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Last updated at 11:12 AM 27/01/2016 by allAgents

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