• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
  • Staff picture
    Long
  • Staff picture
    Daniel
  • Staff picture
    Priscilla
  • Staff picture
    Rebecca
  • Staff picture
    Tommaso
  • Staff picture
    Lauren
  • Staff picture
    Sara
  • Staff picture
    Ayrton
  • Staff picture
    Sandeep
  • Staff picture
    Tya
Founded in Surrey Quays and the Isle of Dogs over 30 years ago, when many parts of Canary Wharf, Docklands, East and South East London were derelict wastelands. Alex Neil are an established sales and lettings agency integral to the ever-changing local property landscape. Alex Neil offer and successfully deliver our full range of services across a broad expanse of South East London. We have a proud history of selling and letting property in Tower Bridge, Shad Thames and Bermondsey, through Sur Read full description...rey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath to Woolwich and Abbey Wood. Our award winning independent offices were established in 1984 and our business catchment area has grown alongside our success in sales and lettings. The standard of our service has been recognised by the customer review site allAgents, we received multiple awards including "Best Estate Agent in London" 2017. Whatever your property needs, whether you are looking to sell, buy or let a property we have been, and continue to be the first choice estate and letting agent for South East London.
Alex Neil Estate Agents

146 Lower Road London
Greater London
SE16 2UG

020 7237 6767

“disappointing...”

Oct 04,2018
Minithumbdown
Daniel
By: 'Conscious tenant'
Oct 04,2018
0 people found
this helpful
Tried to let a flat what is actually on sale and would be only for short term and we would need to assist with viewings. He was very pushy by calling multiple times in a row, although I have said I am unavailable due to ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 04, 2018
View all comments (1)
We are very sorry you have felt the need to leave these anonymous comments as it makes it very difficult for us to investigate the matter and offer a response. Our internal complaints procedure is can be found here on the allAgents.co.uk website and also on our own site https://www.alexneil.com/Head-Office Best regards, Alex Neil Estate Agents ...

“Friendly efficient service...”

Oct 04,2018
Minithumbup
Daniel
By: 'Jon D'
Oct 04,2018
1 people found
this helpful
Used Alex Neil for the first time with this property. Can't fault the service and staff were always very friendly...
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Comment on agent fees
NA - I was a buyer
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 05, 2018
View all comments (1)
Dear Jon. Thank you so much for leaving your review. We are very pleased that you are happy with our services and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service...”

Oct 01,2018
Minithumbup
Sara
By: 'Mohammed'
Oct 01,2018
1 people found
this helpful
Sara is an excellent agent with an incredible level of professionalism. She is also very kind and patient and has gone above and beyond to help me find my dream property. Shee took the time to understand what I really want and didn't make ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 02, 2018
View all comments (1)
Dear Mohammed. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Sara and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service...”

Sep 30,2018
Minithumbup
Sara
By: 'Bob'
Sep 30,2018
1 people found
this helpful
I had a really good and successful experience with Alex Neil, especially with my property agent Sara Garzelli! She was very polite, friendly and found the right property for me even on a same day! Big thanks to you Sara and your great team! You'...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 01, 2018
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Dear Bob. Thank you so much for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“To Sara from South East...”

Sep 30,2018
Minithumbup
Sara
By: 'F.A.'
Sep 30,2018
1 people found
this helpful
I was contacted by Sarah and since the very beginning I had a very good impression. Very polite and professional and was able to understand our needs very quickly and identified properties to show us. Very happy with the service provided by her....
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Comment on agent fees
Not too bad
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 01, 2018
View all comments (1)
Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Sara. We look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant agent...”

Sep 30,2018
Minithumbup
Sara
By: 'Anna'
Sep 30,2018
1 people found
this helpful
Sara was extremely professional and amazingly helpful. Most reliable agent we've come across and always meeting our search criteria. She is really friendly, patient and genuinely cares about her clients. All the best...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 02, 2018
View all comments (1)
Dear Anna. Thank you so much for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil...”

Sep 30,2018
Minithumbup
Sara
By: 'Henry'
Sep 30,2018
1 people found
this helpful
A special thank you to Sara and the team that was really friendly and one the most reliable agents we came across!!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 02, 2018
View all comments (1)
Dear Henry. Thank you so much for leaving your review. We are very pleased that you are happy with Sara's assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“G.B....”

Sep 30,2018
Minithumbup
Sara
By: 'G.B.'
Sep 30,2018
1 people found
this helpful
As a landlord I have been very satisfied with the level of service received from Alex Neil since I began doing business with them in 2017. More recently I have been very impressed with the efficiency and helpfulness demonstrated by Sara. Thank you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 02, 2018
View all comments (1)
Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Sara and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“A HUGE THANK YOU...”

Sep 29,2018
Minithumbup
Sara
By: 'Oakar'
Sep 29,2018
1 people found
this helpful
Sara was the agent I approached when I called Alex Neil for a property I saw online. Unfortunately that property was no longer available, but she offered me different options, booked viewing for the day after and she was very efficient and prompt. Thank you ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 01, 2018
View all comments (1)
Dear Oakar. Thank you so much for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant agent...”

Sep 28,2018
Minithumbup
Sara
By: 'Jenni'
Sep 28,2018
1 people found
this helpful
Thank you for helping me finding my perfect place. I really appreciate your help, I will suggest you to friends and family. You are the best.....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 01, 2018
View all comments (1)
Dear Jenni. Thank you so much for leaving your review. We are very pleased that you are happy with Sara's assistance. We wish you all the best in your new property and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great...”

Sep 21,2018
Minithumbdown
Priscilla
By: 'Abdul'
Sep 21,2018
1 people found
this helpful
Overall has been great. There has been a few issues that still have not resolved leaving us no choice but to move but overall good...
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Comment on agent fees
Fees are not great but not incredibly bad
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 21, 2018
View all comments (1)
Dear Abdul, Thank you for your comments, we are pleased that your overall experience of dealing with Priscilla and Yasmin was a good one. We look forward to assisting you again in the future. Kind regards, Alex Neil Estate Agents ...

“Overall good...”

Sep 21,2018
Minithumbup
Priscilla
By: 'Emily'
Sep 21,2018
1 people found
this helpful
On the whole I have found our tenancy with Alex Neil to be good. All queries and issues are responded to in good time both by phone and by email. Yasmin is a wonderful member of staff and is so helpful. She's a real ...
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Comment on agent fees
There are a number of fees, but these are in line with other agents.
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 24, 2018
View all comments (1)
Dear Emily, Thank you for leaving such a kind review about your experience of dealing with Yasmin, Priscilla and our Property Management Team. We look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Reliable agency...”

Sep 18,2018
Minithumbup
Priscilla
By: 'Charlotte'
Sep 18,2018
1 people found
this helpful
Good services and prompt responses; the agency managed our property and was very quick at solving any issues we had and liaising with our landlord....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2018
View all comments (1)
Dear Charlotte, We were very pleased to read your complimentary review of our Property Management Team. Thank you for taking time out to leave this review. Best regards, Alex Neil Estate Agents ...

“Good services...”

Sep 17,2018
Minithumbup
Priscilla
By: 'SJ'
Sep 17,2018
1 people found
this helpful
Very responsive when our shower stopped working, a plumber was sent straight away the next morning. Easily contactable and fast to reply....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 18, 2018
View all comments (1)
Dear SJ, Thank you for our comments and review for our Property Management Team. We are pleased that your shower problem was resolved quickly. Best regards, Alex Neil Estate Agents ...

“Very good service while selecting the property, less responsible during the tenancy...”

Sep 05,2018
Minithumbdown
Sara
By: 'Yasmin Lehal'
Sep 05,2018
1 people found
this helpful
Had very good experience when was viewing the current property and also good when started to look for another one. Stuff is very friendly and helpful (especially referring to Sara). The offers price range is very good, agency fees are not the worst on the ...
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Comment on agent fees
As it was during the tenancy I did not pay any additional fees.
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 06, 2018
View all comments (1)
Thank you very much for leaving your review. We are pleased that you are happy with the service provided by Sara and Yasmin. We will also look into issues you mentioned and ensure that the improvements are made. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Super...”

Sep 01,2018
Minithumbup
Sara
By: 'Y.G.'
Sep 01,2018
1 people found
this helpful
One of the most great experience that I had with an estate agent. Sara was great in her approach and really friendly. I never felt under pressure. Thank you for finding us a great home...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Thank you very much for leaving your review for Sara. We are very pleased that you are happy with her assistance. We wish you all the best in your new property and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“BEST AGENT...”

Aug 31,2018
Minithumbup
Sara
By: 'Sebastian'
Aug 31,2018
1 people found
this helpful
Sara was our agent, she kept us informed at all times, calm and good listener she has been extremely effective and efficient in her role to find us properties that suited our specification. Professional in her approach, she had the patience, Sara has good knowledge ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Sebastian. Thank you for leaving your review for Sara. We are very pleased that you are happy with her assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“10/10 service...”

Aug 31,2018
Minithumbup
Jack
By: 'Jena Logan'
Aug 31,2018
1 people found
this helpful
Jack found me and my 4 friends a stunning apartment in the heart of rotherhithe. We are all so happy and if we do not decide to renew our contract for this property we will be using jack Perry again.! Fantastic service until the end....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Jena. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Jack. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“10/10 service...”

Aug 31,2018
Minithumbup
Jack
By: 'Trevor Wong'
Aug 31,2018
1 people found
this helpful
Jack found me and my 4 friends a stunning apartment in the heart of rotherhithe. We are all so happy and if we do not decide to renew our contract for this property we will be using jack Perry again.! Fantastic service until the end....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Trevor. Thank you so much for leaving your review for Jack. We are very pleased that you are happy with the service he provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“10/10 service...”

Aug 31,2018
Minithumbup
Jack
By: 'Faraz gamble'
Aug 31,2018
1 people found
this helpful
Jack found me and my 4 friends a stunning apartment in the heart of rotherhithe. We are all so happy and if we do not decide to renew our contract for this property we will be using jack Perry again.! Fantastic service until the end....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Faraz. Thank you for your review. We are very pleased that you are happy with Jack's assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“10/10 service...”

Aug 31,2018
Minithumbup
Jack
By: 'Alessandro'
Aug 31,2018
1 people found
this helpful
Jack found me and my 4 friends a stunning 5 bedroom apartment in the heart of Rotherhithe I highly recommend the service that jack and his colleagues prOvided. If we do not renew our contract in this place we will 100% be using jack again....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Alessandro. Thank you so much for leaving your review for Jack. We are pleased that you are happy with his services and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Experienced...”

Aug 31,2018
Minithumbup
Sara
By: 'Edmir'
Aug 31,2018
1 people found
this helpful
While looking for a property I found that Sara in the South East office was exceptionally helpful and knowledgeable of both the properties I was viewing and the area surrounding them. During the offering process the office made sure that I was kept updated on ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Edmir. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by our staff, especially Sara. We wish you all the best and look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Wonderful...”

Aug 31,2018
Minithumbup
Jack
By: 'Hannah noble'
Aug 31,2018
1 people found
this helpful
All the effort that Alex Neil put into renting my property has surely paid off. I do not understand the way the commission works but I'm hoping he got some good money for all the work done. Absolutely brilliant...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Hannah. Thank you so much for leaving your review for Jack. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Tommy Perry...”

Aug 31,2018
Minithumbup
Jack
By: 'Tommy perry'
Aug 31,2018
1 people found
this helpful
Outstanding behaviour Brilliant attitude Found us a property extremely fast Everything we needed he found. Everything we requested was done fast and officiantly...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Deatr Tommy. Thank you for leaving your review for Jack. We are very pleased that you are happy with the service provided by him and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant service...”

Aug 31,2018
Minithumbup
Jack
By: 'Chanelle Ferguson'
Aug 31,2018
0 people found
this helpful
Jack's persistents towards our needs was brilliant Absolutely amazing in everything he does - I was more than pleased to leave Jack a review and I will always...
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Was this helpful? Yes

“Good work...”

Aug 31,2018
Minithumbup
Jack
By: 'Keeleigh Philip'
Aug 31,2018
1 people found
this helpful
Jack was extremely outstanding with everything he does. Outstanding amount of energy and service I highly recommend his services and hopes that he has a lot of success in the future...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Keeleigh. Thank you so much for your review. We are very pleased that you are happy with the service provided by Jack and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service...”

Aug 31,2018
Minithumbup
Sara
Matteo Congedo
By: 'Donald'
Aug 31,2018
1 people found
this helpful
Thanks to this great team that rented my property in less then a week. Matteo always available for any question I had and thank to Sarah for her great service....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Donald. Thank you so much for leaving your review for Sara and Matteo. We are very pleased that you are happy with the service they provided and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Thanks...”

Aug 31,2018
Minithumbup
Sara
By: 'M.T.'
Aug 31,2018
1 people found
this helpful
I received excellent service from Sara. She went over and above to find me a rental property, listening to what I was looking for and giving me plenty of options....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Thank you so much for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Wow...”

Aug 31,2018
Minithumbup
Jack
By: 'Josh Sault'
Aug 31,2018
1 people found
this helpful
Persistant till the end Brilliant service All the way Finding what we need A fantastic two bedroom property meets our needs...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Josh. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Jack. We wish you all the best in your new property and e look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great experience...”

Aug 31,2018
Minithumbup
Sara
By: 'Eli'
Aug 31,2018
1 people found
this helpful
I need to thanks Sara and the team of Surrey Quays office that helped me with my letting search. I will reccinend them...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 03, 2018
View all comments (1)
Dear Eli. Thank you so much for your review. We are very pleased that you are happy with the service provided by Sara and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,200
  • Max: £4,150,000

Letting
  • Min: £0
  • Max: £1,750

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
121 6 368 12 134 4 175 0 26 7
Staff picture Matteo Congedo
(108)

Staff picture Lucia
(10)

Staff picture Long
(70)

Staff picture Daniel
(98)

Staff picture Priscilla
(37)

Staff picture Rebecca
(68)

Staff picture Tommaso
(0)

Staff picture Lauren
(0)

Staff picture Sara
(114)

Staff picture Ayrton
(17)

Staff picture Sandeep
(0)

Staff picture Tya
(0)

Fees

Landlord
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/10/2018, 7:55 AM by Matteo Congedo - Regional Manager

Overall Fees
6% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee - 5% & VAT - 6% Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/10/2018, 7:57 AM by Matteo Congedo - Regional Manager


Vendor
Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £2,500 & VAT - £3,000 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 09/10/2018, 10:36 AM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 2.5% & VAT - 3.0% Inc VAT. Subject to a minimum charge of £3,500 & VAT - £4,200 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 09/10/2018, 10:40 AM by Matteo Congedo - Regional Manager

Overall Fees
2.4% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.0% & VAT - 2.4% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 09/10/2018, 10:40 AM by Matteo Congedo - Regional Manager


Tenant
Overall Fees
£240 (inc. VAT), Pay Upfront (Fees are not negotiable)

Tenancy Administration Fee*, per Tenancy - £200.00 & VAT - £240.00 Inc VAT. (Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/10/2018, 12:22 PM by Matteo Congedo - Regional Manager

Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Tenant - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:30 PM by Matteo Congedo - Regional Manager

Overall Fees
£180 (inc. VAT), Pay Upfront (Fees are not negotiable)

Guarantor Fee, per Guarantor (if required) - £150.00 & VAT - £180.00 Inc VAT.

Last updated on 10/10/2018, 12:24 PM by Matteo Congedo - Regional Manager

Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Guarantor - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:26 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Rent - 1 Month in Advance

Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Dilapidation's Deposit - 1.5 Month's Rent

Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:35 PM 24/08/2015 by allAgents

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