• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
  • Staff picture
    Long
  • Staff picture
    Priscilla
  • Staff picture
    Rebecca
  • Staff picture
    Lauren
  • Staff picture
    Pietro
  • Staff picture
    Yasmin
  • Staff picture
    Jack
  • Staff picture
    Sara
  • Staff picture
    Elizabeth
Founded in Surrey Quays and the Isle of Dogs over 30 years ago, when many parts of Canary Wharf, Docklands, East and South East London were derelict wastelands. Alex Neil are an established sales and lettings agency integral to the ever-changing local property landscape. Alex Neil offer and successfully deliver our full range of services across a broad expanse of South East London. We have a proud history of selling and letting property in Tower Bridge, Shad Thames and Bermondsey, through Sur Read full description...rey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath to Woolwich and Abbey Wood. Our award winning independent offices were established in 1984 and our business catchment area has grown alongside our success in sales and lettings. The standard of our service has been recognised by the customer review site allAgents, we received multiple awards including "Best Estate Agent in London" 2017. Whatever your property needs, whether you are looking to sell, buy or let a property we have been, and continue to be the first choice estate and letting agent for South East London.

“ Great service... ”

Jul 22,2018
Minithumbup
Jack
By: 'Deborah avile'
Jul 22,2018
0 people found
this helpful
Jack was fantastic !!!! So on point, very very pleased with my new home. Highly recommended. I would honestly say use Alex neil for your needs...
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Was this helpful? Yes

“ To Sara... ”

Jul 22,2018
Minithumbup
Sara
By: 'KERRY'
Jul 22,2018
0 people found
this helpful
Sara was extremely helpful, polite and efficient. It only took me a few viewings and she managed to find the perfect flat for me. I would totally recommend Sara to anyone looking for a property....
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Was this helpful? Yes

“ Thank you... ”

Jul 22,2018
Minithumbup
Sara
By: 'Jerry'
Jul 22,2018
0 people found
this helpful
I would highly recommend Sara Garzelli from Alex Neil. She is amazing in terms of communication and highly professional and it is extremely rare to find an Estate Agency who actually care about their customers....
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“ Good agent... ”

Jul 21,2018
Minithumbup
Sara
By: 'Theo'
Jul 21,2018
0 people found
this helpful
Sara was an absolutely phenomenal agent. She took time to listen to exactly what we were looking for and took us to view a large number of potential places. Would definately recommend her, as well as Alex Neil to anyone looking for new accomodation....
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Was this helpful? Yes

“ Great experience... ”

Jul 21,2018
Minithumbup
Sara
By: 'Becca'
Jul 21,2018
0 people found
this helpful
Good experience with Alex Neil especially with Sara. She was very kind helping me with the details and answering my questions....
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Was this helpful? Yes

“ Great job..... ”

Jul 21,2018
Minithumbup
Sara
By: 'CeliaJ'
Jul 21,2018
0 people found
this helpful
Thank you for finding us our dream flat. Sara was always punctual for viewings, she listened to our requirements, sent us relevant images and information and always gave us time to consider. We will always come back to Alex Neil in the future....
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Comment on agent fees
Ok
Was this helpful? Yes

“ Happy... ”

Jul 21,2018
Minithumbup
Sara
By: 'Jamás'
Jul 21,2018
0 people found
this helpful
I had an excellent experience with Sara Garzelli from the Surrey Quays office. Sara had a lot of patience and gave us a good number of options until we were able to find a choice to accommodate our family. We couldn't be happier with ...
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Comment on agent fees
Good
Was this helpful? Yes

“ thankyou... ”

Jul 19,2018
Minithumbup
Pietro
By: 'Kim'
Jul 19,2018
1 people found
this helpful
I was recently looking for a 2 bed flat to buy, Pietro very quickly understood the requests, handled the issues professionally and objectively, and managed them through to resolution...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 20, 2018
View all comments (1)
Dear Kim. Thank you so much for your review. We are pleased that you are happy with Pietro's assistance and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Good experience... ”

Jul 18,2018
Minithumbup
By: 'Claire'
Jul 18,2018
1 people found
this helpful
The other tenants and myself have been happy with this property and the agency, unfortunately the property has been put on the market, so we are moving out. Overall we have had a pleasant experience....
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Comment on agent fees
The agencies fees are quite high,particularly for changing tenants on the contract.
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 19, 2018
View all comments (1)
Dear Claire. Thank you for leaving your review. We are happy that you had a pleasant experience. We wish you all the best and look forward to dealing with you in the future. Kind regards, Alex Neil Estate Agents ...

“ Brilliant... ”

Jul 17,2018
Minithumbup
Long
By: 'Krasee'
Jul 17,2018
1 people found
this helpful
Thank you Long and Alex Neil. They done a great job in helping me sell my flat, from the beginning until the end. I would recommend to my friends anytime....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 18, 2018
View all comments (1)
Dear Krasee. Thank you very much for your review. We are pleased that you are happy with the service provided by Long and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“ Excellent all round service... ”

Jul 16,2018
Minithumbup
Matteo Congedo
Sara
By: 'Elliot'
Jul 16,2018
1 people found
this helpful
Got a fantastic service from the lettings team in Surrey Quays especially from Sara. She let my property in less than a week for the full asking price. She start organising viewing from the first day that my property was published by Matteo. Very happy ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 17, 2018
View all comments (1)
Dear Elliot. Thank you so much for leaving the review. We are very pleased that you are happy with the service provided by Sara and Matteo. We look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Friendly and helpful... ”

Jul 16,2018
Minithumbup
Sara
By: 'Joseph'
Jul 16,2018
1 people found
this helpful
Had a great experience looking for a rental with Sara. She understood what we were looking for and presented us with great options....
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By: Alex Neil Estate Agents
Jul 17, 2018
View all comments (1)
Dear Joseph. Thank you so much for leaving your reviews. We are very pleased that you are happy with Sara's assistance and look forward to dealing with you in the future. Kind regards, Alex Neil Estate Agents ...

“ I love my new Home... ”

Jul 15,2018
Minithumbup
Pietro
By: 'Naike'
Jul 15,2018
1 people found
this helpful
Pietro Scano has always been an extremely helpful agent to deal with. He has a very professional approach and has provided helpful solutions to any problems...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 16, 2018
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Dear Naike. Thank you so much for leaving your review. We are very pleased that you are happy with Pietro's assistance and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Great work... ”

Jul 15,2018
Minithumbup
Sara
By: 'Aldo'
Jul 15,2018
1 people found
this helpful
Sara was friendly and helpful. She was able to work around mine and my partner schedule and provided sufficient information on the properties viewed. We never felt pressured into finding a property immediately. Overall, my experience with Alex Neil was good and I'd recommend ...
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Comment on agent fees
Good!
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 16, 2018
View all comments (1)
Dear Aldo. Thank you very much for leaving your review. We are very pleased that you are happy with the service provided by Sara and that you would recommend us. Kind regards, Alex Neil Estate Agents ...

“ Impressed... ”

Jul 12,2018
Minithumbup
Sara
Matteo Congedo
By: 'G.'
Jul 12,2018
1 people found
this helpful
The whole team at the Alex Neil office have been absolutely incredible from the initial valuation visit from Matteo Congedo through to exchange of contracts. Special thanks must be given to Sara Garzelli, who has gone the extra mile to advise, update and generally help ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 13, 2018
View all comments (1)
Thank you very much for leaving your review. We are very pleased that you are happy with the service provided by Sara and Matteo. We wish you all the best and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Find your home with them... ”

Jul 10,2018
Minithumbup
Sara
By: 'Faisal'
Jul 10,2018
1 people found
this helpful
I have been looking for a house to rent for a while. Sara helped me with my search. She was prompt and precise with answers to the many questions I had. Great experience and a reliable agency to deal with. Thank you.....
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Comment on agent fees
Ok
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 10, 2018
View all comments (1)
Dear Faisal. Thank you for leaving your review. We are very pleased that you are happy with Sara's assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“ Great service... ”

Jul 10,2018
Minithumbup
Sara
Matteo Congedo
By: 'Richard V.B.'
Jul 10,2018
2 people found
this helpful
I have been using Alex Neil to manage 2 of my properties. I have been impressed with the service of Sara and Matteo. Matteo was extremely helpful and polite at all times. And we're very happy with the tenants that Sara found for us. Highly ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 10, 2018
View all comments (2)
Dear Richard. Thank you very much for leaving your review. We are very pleased that you are happy with the service provided by Sara and Matteo. We wish you all the best and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Thank you Sara!!!!!... ”

Jul 10,2018
Minithumbup
Sara
By: 'Thom'
Jul 10,2018
1 people found
this helpful
I had a really good experience with Alex Neil. Sara in particular was able to take my requirements and show me relevant properties at short notice Any questions we had that Sara didn't know she would go straight out, research and answer for us ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 11, 2018
View all comments (1)
Dear Thom. Thank you very much for your review. We are very glad that you are happy with Sara's assistance. We wish you all the best and look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“ To Alex Neil and Sara... ”

Jul 08,2018
Minithumbup
Sara
By: 'Tom'
Jul 08,2018
1 people found
this helpful
Sara has been brilliant and her attitude compared to many agents I came across for my search, has been wonderful. She's very responsive with excellent communication. She's not pushy, but came across as very professional and very friendly. She was by far the ...
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Comment on agent fees
Not too bad
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 09, 2018
View all comments (1)
Dear Tom. Thank you very much for leaving your review. We are very glad to learn that you are happy with the service provided by Sara and look forward to dealing with you in the future. Kind regards, Alex Neil Estate Agents ...

“ Great agent... ”

Jul 05,2018
Minithumbup
Sara
By: 'Martin'
Jul 05,2018
1 people found
this helpful
I recently moved into a Alex Neil property and Sara has been on hand from start to finish. He has gone above and beyond what you would expect from a lettings agent. I would not hesitate to recommend Alex Neil to any person looking to ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 05, 2018
View all comments (1)
Dear Martin. Thank you very much for leaving your review. We are very pleased that you are happy with the service provided by Sara. We wish you all the best and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Oliver... ”

Jul 04,2018
Minithumbup
Sara
By: 'Oliver'
Jul 04,2018
1 people found
this helpful
Sara very helpful throughout our search for a new place, and did not bother us with places out of our price range. Our experience with her was overall positive. Thank you for your help...
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Comment on agent fees
Ok
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 05, 2018
View all comments (1)
Dear Oliver. Thank you very much for leaving your review. We are glad to learn that you are happy with Sara's assistance and loo forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“ Great experience... ”

Jul 04,2018
Minithumbup
Sara
By: 'Andreas Roti'
Jul 04,2018
1 people found
this helpful
We secured a property through Alex Neil with the help of Sara Garzelli. We are very happy with the property and especially with the service which Sara provided. She offered professional advices and worked beyond her office hours to help negotiating with the landlord. I ...
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Comment on agent fees
Good!
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 05, 2018
View all comments (1)
Dear Andreas. Thank you very much for leaving your review. We are very pleased that you are happy with Sara's assistance. We wish you all the best in your new property and look forward to dealing with you in the future. Many thanks, Alex Neil Estate Agents ...

“ Lucia Ludwig is great... ”

Jul 02,2018
Minithumbup
Lucia
By: 'Natalie'
Jul 02,2018
1 people found
this helpful
I was so pleased to speak to Lucia again - she is so helpful and seems to genuinely care about tenants....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 02, 2018
View all comments (1)
Dear Natalie. Thank you very much for leaving your review for Lucia. We are very pleased that you are happy with her assistance and look forward to hearing from you in the future. Best regards, Alex Neil Estate Agents ...

“ THANK YOU!!!!!... ”

Jul 02,2018
Minithumbup
Sara
By: 'Emilia'
Jul 02,2018
1 people found
this helpful
I was extremely happy with the service I received through Alex Neil, and in particular with the help of Sara. I greatly appreciate the flexibility in arranging viewings and I felt confident in the advise I received. Alex Neil provided a great service and now ...
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Comment on agent fees
Ok
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 03, 2018
View all comments (1)
Dear Emilia. Thank you so much for leaving such a nice review. We are very pleased that you are happy with Sara's assistance and that you have found a new property with her help. We wish you all the best and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Great Italian Team... ”

Jun 27,2018
Minithumbup
Pietro
Matteo Congedo
By: 'Mary'
Jun 27,2018
1 people found
this helpful
The sale process with Alex Neil has been very relaxed and easy. thanks to this great italian team that has provided regular updates and has been a great help. Grazie!...
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Comment on agent fees
good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 28, 2018
View all comments (1)
Dear Mary. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Matteo and Pietro. We wish you all the best and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Enthusuastic and Excellent service from Jack Perry... ”

Jun 26,2018
Minithumbup
Jack
By: 'Aishwarya'
Jun 26,2018
1 people found
this helpful
Jack Perry was wonderful with helping me find a home for my family. He took the time to understand my requirements of the house. Together with his enthusiasm and patience as well as great communication skills he made my house hunting journey very easy and ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 26, 2018
View all comments (1)
Dear Aishwarya. Thank you very much for leaving your review. We are very pleased that you are happy with the service provided by Jack. We wish you all the best and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ great... ”

Jun 25,2018
Minithumbup
Pietro
By: 'Claudia'
Jun 25,2018
1 people found
this helpful
Very helpful and efficient service from Pietro and Alex Neil. I was selling my parents' home from a distance, and Pietro made my life easier....
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Comment on agent fees
good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 26, 2018
View all comments (1)
Dear Claudia. Thank you very much for leaving your review. We are very pleased to learn that you are happy with Pietro's assistance and that everything went according to your plan. We wish you all the best and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Incredible agent... ”

Jun 24,2018
Minithumbup
Pietro
By: 'Leon'
Jun 24,2018
1 people found
this helpful
Pietro helped us to find a flat in our price range in a great location. Even when our initial findings felt through hehelped to find us alternative flats. Pietro was helpful and attentive to all of our questions as first-time buyers...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 25, 2018
View all comments (1)
Dear Leon. Thank you very much for leaving your review for Pietro. We are pleased that you have found the right place with his assistance. We wish you all the best and look forward to may future dealings. Best regards, Alex Neil Estate Agents ...

“ Thanks Pietro... ”

Jun 24,2018
Minithumbup
Pietro
By: 'D.O.'
Jun 24,2018
1 people found
this helpful
A fantastic service with one to one support. Always available to assist and puts people needs at the heart of everything they do. Highly recommend using Alex Neil and highly recommend the staff. Thank you Pietro Scano...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 25, 2018
View all comments (1)
Thank you very much for leaving your review. We are very pleased that you have been provided a great service from Pietro. We look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Happy... ”

Jun 24,2018
Minithumbup
Pietro
By: 'Adam'
Jun 24,2018
1 people found
this helpful
We had a really great experience working with Pietro! Always on call for any questions and really helpful throughout the whole process and was always friendly. Thanks Pietro!...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 25, 2018
View all comments (1)
Dear Adam. Thank you very much for leaving your review. We are very pleased that you are happy with Pietro's assistance and look forward to dealing with you in the future. Kind regards, Alex Neil Estate Agents ...
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,200
  • Max: £4,150,000

Letting
  • Min: £0
  • Max: £1,750

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
108 6 276 10 132 4 168 0 25 6
Staff picture Matteo Congedo
(97)

Staff picture Lucia
(9)

Staff picture Long
(68)

Staff picture Priscilla
(33)

Staff picture Rebecca
(68)

Staff picture Lauren
(0)

Staff picture Pietro
(53)

Staff picture Yasmin
(4)

Staff picture Jack
(26)

Staff picture Sara
(38)

Staff picture Elizabeth
(3)

Fees

We work on a no sale - no fee basis.

Please directly contact us to discuss our services and fee levels.

We offer Free Valuations and repeat customer discounts.
Last updated at 3:35 PM 24/08/2015 by allAgents

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:35 PM 24/08/2015 by allAgents

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Branch - South East London, London, SE16

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