• Matteo Congedo
    Matteo Congedo
  • Lucia Ludwig
    Lucia Ludwig
  • Long Nguyen
    Long Nguyen
  • Rebeka Kapitany
    Rebeka Kapitany
  • Anh Le
    Anh Le
  • Priscilla Hampton
    Priscilla Hampton
  • Owen Setter
    Owen Setter
  • Rebecca Donnelly
    Rebecca Donnelly
  • Lauren Durrant
    Lauren Durrant
  • Harry Neal
    Harry Neal
  • Jeri Bolton
    Jeri Bolton
  • Pietro Scano
    Pietro Scano
  • Yasmin Lehal
    Yasmin Lehal
An independent estate agent specialising in sales, new homes, lettings and property management south of the river. Offering property for sale and to let from Tower Bridge, Shad Thames and Bermondsey, through Surrey Docks, Rotherhithe and Greenwich to Woolwich and Abbey Wood. Established in 1984, Alex Neil's South East London office has been moving people and property for over 30 years and is synonymous to the London property market. We've hosted successful property exhibitions at Dockland Read full description...s Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, Russia, USA and Australia providing many unique overseas investors and potential homeowners. We are also long standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of the agency's success and enviable reputation. As a friendly, dynamic and market leading estate agent, you will receive the highest level of integrity. Whether you are selling or letting, looking to buy or rent a new home we are able to cater for all requirements. Your property will be looked after from day one, forming part of our large property portfolio enabling us to constantly offer a wide variety of residential London properties for sale and to let. This ensures we are the first contact for many local, national and international enquiries attracting large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients and regularly welcome returning customers with repeat business and recommendations. Alex Neil has evolved to become the progressive proactive estate agent that we are today and our historic track record for sales, lettings, property management in South East London is second to none.
Nov 01,2017
Minithumbup
Long Nguyen
By: 'Ak'
Nov 01,2017
1 people found
this helpful
Fantastic job by Mr Long Nguyen and Alex Neil I would recommend them if you need selling or buying properties. I am very happy with them....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 01, 2017
View all comments (1)
Dear 'Ak' Thank you for adding these comments, and for using our services. We look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Nov 01,2017
Minithumbup
Long Nguyen
By: 'QB'
Nov 01,2017
1 people found
this helpful
Heard great things about Alex Neil and I am not let down! Long is a very good agent and not like the other agents....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 01, 2017
View all comments (1)
Dear 'QB' Thank you for adding this review and for using our services. We look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 30,2017
Minithumbup
Long Nguyen
By: 'HS'
Oct 30,2017
1 people found
this helpful
Excellent service done by Alex Neil and Long. They were efficient and very helpful, good team. It was very smooth and easy....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 31, 2017
View all comments (1)
Dear 'HS' Thank you for adding these kind words, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 17,2017
Minithumbup
Samsul Alom
By: 'Agnes and Marco'
Oct 17,2017
1 people found
this helpful
Samsul was very helpful and professional, he arranged the viewing of the property we were looking for immediately, and he helped us make the right decision. Within a few days we already had the acceptance offer signed. Everything went very fast and smoothly thanks to his highly efficient service. Thank you Samsul for the excellent job!...
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Was this helpful? Yes
Oct 11,2017
Minithumbup
Rebeka Kapitany
Priscilla Hampton
By: 'Nonsensei'
Oct 11,2017
1 people found
this helpful
This was the first collaboration with Alex Neil. Rebeka helped to quickly find a property suited for us, Priscilla and Yasmin took care of the rest. I strongly recommend their professional service. Thanks again to all three of you!...
read full review
Comment on agent fees
The fees were less than we expected, or what we've seen at other agencies.
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 11, 2017
View all comments (1)
Dear 'Nonsensei' Thank you for adding this review, we were very pleased to read your comments regarding your dealings with Rebeka, Priscilla and Yasmin. We look forward to many future dealings, Kind regards Alex Neil Estate Agents ...
Oct 08,2017
Minithumbup
Priscilla Hampton
By: 'Mrs Bacon'
Oct 08,2017
1 people found
this helpful
Priscilla was incredibly helpful in organising the preparation of my flat for the new tenants. Nothing was too much trouble for her. Her response to all that needed to be done and her professional attitude was amazing. Thank you very much....
read full review
Comment on agent fees
Worth every penny!
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 09, 2017
View all comments (1)
Dear 'Mrs Bacon' Thank you for taking your time to add this review. We were very pleased to read your comments and we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 06,2017
Minithumbdown
Priscilla Hampton
By: 'Kai'
Oct 06,2017
1 people found
this helpful
Priscilla had been very helpful with our sale. She was very prompt in responding to our emails and calls and very proactive with progress updates....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 09, 2017
View all comments (1)
Dear 'Kai' Thank you for taking your time to add this review. We were very pleased to read your comments and we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 01,2017
Minithumbup
Anh Le
By: 'Laura'
Oct 01,2017
1 people found
this helpful
We were first shown the property by Anh and found him to be very friendly and polite. He continually advised us to the best of his knowledge on how to proceed with putting in an offer, and all the next steps. He checked in with us often to keep us updated and to see if we needed anything. The process was a bit complicated (problems with past tenants) but he was very open and helpful. He kept fighting our corner and trying hard to sort things out. We felt very looked after by Anh, and that he was...
read full review
Comment on agent fees
Very reasonable considering what other agencies charge.
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 02, 2017
View all comments (1)
Dear 'Laura' Thank you very much for taking your time to add this review, we were very pleased to read your comments and we look forward to many future dealings, kind regards Alex Neil Estate Agents. ...
Oct 01,2017
Minithumbup
Long Nguyen
By: 'John'
Oct 01,2017
0 people found
this helpful
Long helped me sell my flat at the price I wanted after only 2 viewings! I am happy with the services provided by Alex Neil and Long....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 02, 2017
View all comments (1)
Dear "John" Thank you for taking your time to add this review and for choosing our services. We look forward to many future dealings, kind regards Alex Neil Estate Agents ...
Sep 28,2017
Minithumbup
Long Nguyen
Matteo Congedo
By: 'Daniel'
Sep 28,2017
1 people found
this helpful
My friend told me to go with Alex Neil because he bought from them a few years ago. They are very good agents. After a week of being in contact with them, I managed to find some where which I am buying. These guys lived up to the expectations. Well done...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 28, 2017
View all comments (1)
Dear 'Daniel' Thank you for taking your time to add this review, we were very pleased to read your comments and we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Sep 28,2017
Minithumbup
By: 'Gail & David Rice'
Sep 28,2017
1 people found
this helpful
First time using Alex Neil. Will definitely use them again. Daniel is a real great representative for your company. Professional & efficient....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 28, 2017
View all comments (1)
Dear 'Gail & David Rice' Thank you for adding these kind words, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Sep 28,2017
Minithumbup
Daniel Ervin
By: 'David Rice'
Sep 28,2017
1 people found
this helpful
Never had I wrote a review in my lifetime but Daniel deserves one. My wife and I recently decided to let my mother's property and Daniel was precise with what we could achieve, quick and had tenants in the property within a more than suitable timeline....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 28, 2017
View all comments (1)
Dear 'David Rice' Thank you for taking your time to add this review about your dealings with Daniel, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Sep 26,2017
Minithumbup
Matteo Congedo
Long Nguyen
By: 'Wmin'
Sep 26,2017
1 people found
this helpful
I chose to go with Alex Neil to sell my flat because I live local. Matteo did the valuation at my and on the next day, Long found me a buyer. They are so good and I am so happy with the services provided by the team! Great job!...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 26, 2017
View all comments (1)
Dear 'Wmin' Thank you for taking your time to add this review, we were very pleased to read your comments and we look forward to progressing your sale. Kind regards Alex Neil Estate Agents ...
Sep 21,2017
Minithumbup
Owen Setter
By: 'Laurita'
Sep 21,2017
1 people found
this helpful
Service I have received from Alex Neil has been amazing . My interactions with all staff I have engaged with have been very positive and profesional. I would like to take this occasion to thank you to Owen in particular for all his assistance during this two years . Communication have also been Excellent . I had a really good experience and I highly recommend them ....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 22, 2017
View all comments (1)
Dear 'Laurita' Thank you for taking your time to add this review, We were very pleased to read your comments and we look forward to many future dealings, kind regards Alex Neil Estate Agents ...
Sep 19,2017
Minithumbup
Owen Setter
By: 'SPerera'
Sep 19,2017
1 people found
this helpful
Alex Neil have been my agents for almost two and a half years now and the service I have received has been excellent. They took over at a difficult time when our previous agents had defrauded our landlord. The service and advice provided by Owen has always been top notch and I would highly recommend them to any prospective tenants or landlords....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 19, 2017
View all comments (1)
Dear 'SPerera' Thank you very much for taking your time to add these kind words, we were very pleased to read your comments regarding your dealings with Owen and his team and we look forward to many future dealings, kind regards Alex Neil Estate Agents ...
Sep 19,2017
Minithumbup
Long Nguyen
Matteo Congedo
By: 'MarkP'
Sep 19,2017
1 people found
this helpful
Amazing work by these two professionals and Alex Neil. I would recommend anyone looking to buy to Alex Neil. Good job....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 19, 2017
View all comments (1)
Dear 'MarkP' Thank you for adding this review, we hope you enjoy your new home and look forward to many future dealings, kind regards Alex Neil Estate Agents ...
Sep 15,2017
Minithumbup
Matteo Congedo
Priscilla Hampton
By: 'Amin'
Sep 15,2017
2 people found
this helpful
Both individual very helpful . Priscilla always followed up on the progress of my purchase and kept me informed throughout. I would happily recommend them to everyone....
read full review
Was this helpful? Yes
By: David Hatch
Sep 18, 2017
View all comments (1)
Dear 'Amin' Thank you for adding these kind words, I was pleased to read about your dealings with Matteo and Priscilla and we look forward to many future dealings, kind regards David Hatch, Director ...
Sep 14,2017
Minithumbup
Matteo Congedo
Priscilla Hampton
By: 'RCB'
Sep 14,2017
1 people found
this helpful
Matteo sold my ex LA flat within a matter of weeks when it had languished on the market with different agents for nearly a year. I had viewed other properties with him before I engaged Alex Neil and he was always cheerful, energised and knew the properties. Not all agents bother to know the properties they are selling, nor the surrounding area, Matteo did, and that, coupled with his nice and professional demeanour was a pleasure to deal with. Priscilla organised the follow up and was tenancio...
read full review
Comment on agent fees
Fees are standard for the area
Was this helpful? Yes
By: David Hatch
Sep 14, 2017
View all comments (1)
Dear 'RCB' Thank you for taking your time to add these very kind words about your dealings with Matteo and Priscilla. I was really pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 13,2017
Minithumbup
Anh Le
By: 'Leif Johnson'
Sep 13,2017
1 people found
this helpful
Anh was very well mannered, helpful and above all honest. He put us a ease and helped us make our decision....
read full review
Was this helpful? Yes
By: David Hatch
Sep 13, 2017
View all comments (1)
Dear 'Leif Johnson' Thank you for taking your time to add this review and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 13,2017
Minithumbup
By: 'Mhairi'
Sep 13,2017
1 people found
this helpful
Process was straight forward enough with the contractual agreement; this process was very thorough. In terms of dealings, generally resolved issues at a fair speed. Disappointed when handed keys no professional clean but they did offer for us to come back and the issue would be resolved but sadly this didn't suit due to the time between moving for us. Offer of resolution was appreciated....
read full review
Comment on agent fees
Standard Fees.
Was this helpful? Yes
By: David Hatch
Sep 14, 2017
View all comments (1)
Dear 'Mhairi' Thank you for taking your time to add this review, I am glad you enjoyed our services and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 11,2017
Minithumbdown
By: 'Yvonne o'
Sep 11,2017
0 people found
this helpful
I regret ever using alex Neil as an estate agent to getting my first property. They don't provide urgent management for mantainace issues. Issues dealt with 31 days after the initial request date. Making the the time in the property within the 31 days unbearable and inhabitable. Some urgent issues still not rectified even after 31 days of initial request. These issues where even escalated to the director of Alex Neil and still not rectified, the director also failed to provide any acknowledgem...
read full review
Comment on agent fees
Not worth it
Was this helpful? Yes
By: david hatch
Sep 12, 2017
View all comments (1)
Dear 'Yvonne o' We are sorry to read your comments and that you have felt the need to add this review. Our Property Management department have reported all matters to the Landlord and action is currently being taken accordingly. Our records show you have received many responses regarding your concerns and maintenance issues and please continue to liaise with our Property Management department regarding any further issues you may have. Regards Alex Neil Estate Agents. ...
Sep 08,2017
Minithumbup
Matteo Congedo
By: 'Wale'
Sep 08,2017
1 people found
this helpful
Matteo assisted me with quick sale of my flat. He sold it in a record time. I found him personable, bright & positive and he came up with ideas to sell the property quickly. I would recommend him to anyone who wishes to buy or sell a property....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Sep 08, 2017
View all comments (1)
Dear 'Wale' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 07,2017
Minithumbup
Long Nguyen
By: 'Thanh'
Sep 07,2017
1 people found
this helpful
Long is enthusiastic about his job. Polite and gentleman with a good knowledge of the area surrounding the properties. He is also not pushy for making you to buy the property...
read full review
Was this helpful? Yes
By: David Hatch
Sep 08, 2017
View all comments (1)
Dear 'Thanh' Thank you very much for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 05,2017
Minithumbup
Priscilla Hampton
By: 'KZ'
Sep 05,2017
1 people found
this helpful
Priscilla is very much hands on with her job, always respond to emails and enquiries promptly, friendly and patient when dealing with issues....
read full review
Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: David Hatch
Sep 08, 2017
View all comments (1)
Dear 'KZ' Thank you very much for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Aug 31,2017
Minithumbup
Daniel Ervin
By: 'Andrew B'
Aug 31,2017
1 people found
this helpful
From initial interaction, Dan was extremely helpful. Arranged viewing efficiently and was prompt to attend. Kept in constant communication throughout whole process and kept me informed of all developments. Overall, extremely professional and friendly....
read full review
Comment on agent fees
Excellent
Was this helpful? Yes
By: David Hatch
Aug 31, 2017
View all comments (1)
Dear 'Andrew B' Thank you for adding this review, we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 31,2017
Minithumbup
Daniel Ervin
By: 'Patrycja and Joanna'
Aug 31,2017
1 people found
this helpful
Amazing customer service as well as a very good listener. He fully adapted to all our requirements. We spent the whole day with him with a great sense of humor looking for a flat. So thank you for your time and help when we needed it. Looking for a property can be very stressful at times however, with Daniel it wasn't stressful at all but a good experience. Thank you Daniel for everything and wishing all the best in the future....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Sep 01, 2017
View all comments (1)
Dear 'Patrycja and Joanna' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 29,2017
Minithumbup
Long Nguyen
By: 'Munlui'
Aug 29,2017
1 people found
this helpful
Superb choice going with Alex Neil. After trying to sell through multiple agents, Alex Neil finally find me someone. Long is very good at what he do and i will use them again when i need....
read full review
Comment on agent fees
Ok
Was this helpful? Yes
By: David Hatch
Aug 29, 2017
View all comments (1)
Dear 'Munlui' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 29,2017
Minithumbup
Anh Le
By: 'Very satisfied client.'
Aug 29,2017
2 people found
this helpful
Excellent customer service from Anh Le!! He is very professional and honest. He went out of his way to ensure I had all the information at my disposal to make an informed decision regarding the property in question. I really appreciate his advice and guidance. Thank you Anh for your excellent service and commitment!...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: David Hatch
Aug 29, 2017
View all comments (1)
Dear 'Very satisfied client.' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 29,2017
Minithumbup
Owen Setter
By: 'Helen'
Aug 29,2017
1 people found
this helpful
I have been a tenant of Alex Neil Docklands office for 2 years now, whilst my partner has been a tenant for 3 years. Alex Neil has always made it clear that we can contact them whenever there is an issue. All issues that were brought to their attention were eventually sorted to a good quality. On property viewings, the agents were always dressed professionally and spoke to us in a similar manner. We believe that anyone that uses Alex Neil Estate Agents will have a letting experience like no othe...
read full review
Was this helpful? Yes
By: David Hatch
Aug 29, 2017
View all comments (1)
Dear 'Helen' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 28,2017
Minithumbup
Long Nguyen
By: 'Sukamee3'
Aug 28,2017
1 people found
this helpful
Long helped me source a buyer within a days of the property being marketed. An brilliant choice going with Alex Neil. Recommend!...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: David Hatch
Aug 29, 2017
View all comments (1)
Dear 'Sukamee3' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,200
  • Max: Β£894,000

Letting
  • Min: Β£0
  • Max: Β£1,750

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
94 5 200 8 105 4 96 0 22 6
Matteo Congedo Matteo Congedo
Branch Manager
79 reviews

About Matteo My local knowledge and expertise as Branch Manager has grown exponentially in the last 8 years, enabling me to confidently assist our sales and lettings clients. I proudly work in a company where View full profile
Lucia Ludwig Lucia Ludwig
Property Coordinator
8 reviews

About Lucia I'm a friendly, motivated professional with high level property management and administration experience formed within the buoyant London market as a Property Coordinator. Like my colleagues, I'm View full profile
Long Nguyen Long Nguyen
Sales Consultant
38 reviews

About Long My familiarity with the local area is very advantageous in my role as Sales Consultant. Raised in the locality, I know the property developments and local geography extremely well. This knowledge, View full profile
Rebeka Kapitany Rebeka Kapitany
Lettings Consultant
9 reviews

About Rebeka I moved to London two years ago to continue my career in estate agency, quickly finding a position and establishing myself as a Lettings Consultant. I’ve gained plenty of industry knowledge and View full profile
Anh Le Anh Le
Lettings Consultant
15 reviews

About Anh Living within the company’s catchment areas for many years, my local knowledge is excellent and proves a valuable asset in my role as Lettings Consultant. Since joining, my professional skills ha View full profile
Priscilla Hampton Priscilla Hampton
Property Coordinator
24 reviews

About Priscilla I've developed strong customer service and administration skills from a variety of different industries, I enhance and utilise many of them in my role as Property Coordinator. My job is enjoyable, View full profile
Owen Setter Owen Setter
Director of Property Services
43 reviews

About Owen My Alex Neil career commenced in 2011 and my role as Director of Property Services sees me leading our property management and sales & lettings progression teams. We are privileged to deal with a d View full profile
Rebecca Donnelly Rebecca Donnelly
Operations Director
67 reviews

About Rebecca As the Operations Director, I'm an experienced estate agent responsible for driving the performance of our offices and their teams of property consultants. Also experienced in sales team managemen View full profile
Lauren Durrant Lauren Durrant
Administrator
0 reviews

About Lauren As an Administrator, I provide support to the Property Management and Sales & Lettings Progression Team, alongside data mining and capture tasks within our geographic catchment. Having worked for View full profile
Harry Neal Harry Neal
Sales Consultant
0 reviews

About Harry An experienced Sales Consultant with a career history and successful track record of tailoring proposals and matching products to meet client's needs. I've lived in South London for most of my life View full profile
Jeri Bolton Jeri Bolton
Lettings Consultant
0 reviews

About Jeri With my local area upbringing, I have garnered an in depth of local property and area knowledge, these are proving valuable assets in my role as Lettings Consultant. Having previously worked in ho View full profile
Pietro Scano Pietro Scano
Sales Consultant
0 reviews

About Pietro My career as a Sales Consultant with Alex Neil commenced in 2017 and is complimented by 14 years of experience dealing with Italian real estate. I'm passionate about the property market, enjoy work View full profile
Yasmin Lehal Yasmin Lehal
Property Coordinator
0 reviews

About Yasmin I'm an attentive, driven and proactive Property Coordinator and I take pride in my ability to provide a proficient, professional and excellent level of customer service. My role is gratifying as w View full profile

Job vacancies

Please see a list of jobs available

Fees

We work on a no sale - no fee basis.

Please directly contact us to discuss our services and fee levels.

We offer Free Valuations and repeat customer discounts.
Last updated at 3:35 PM 24/08/2015 by allAgents

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:35 PM 24/08/2015 by allAgents

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