• Kamen Kiryakov
    Kamen Kiryakov
  • Priscilla Hampton
    Priscilla Hampton
  • Rachel Timney
    Rachel Timney
  • Owen Setter
    Owen Setter
  • Rebecca Donnelly
    Rebecca Donnelly
  • Matteo Congedo
    Matteo Congedo
  • Maarten De Coninck
    Maarten De Coninck
  • Carly Murray
    Carly Murray
  • Diana Anghel
    Diana Anghel
  • claim your profile
    Claudette Shay
We are a highly respected independent London estate agency firm that offers traditional values of honesty and integrity, combined with the latest technological advances to provide our customers with the finest personal service. The key to our success is our enthusiastic, dedicated and highly motivated staff members who offer a combined wealth of industry experience and local knowledge, ensuring that our customers receive the highest level of service and specialist advice on selling, letting, Read full description... buying or renting a property. With over 28 years trading, we pride ourselves on building long standing relationships with our customers and never forget that the most valuable assets to our business is our company reputation, our customer repeat business and many future recommendations.
Alex Neil

146 Lower Road Rotherhithe, London
Greater London
SE16 2UN

020 7237 6767

Feb 16,2017
Minithumbup
By:
Feb 16,2017
Featured Review
0 people found
this helpful
We were very impressed with the professional manner in which a sale of our property was handled recently by both Rebecca and Matteo. They accommodated and worked around small difficulties, and kept us posted throughout....
read full review
Comment on agent fees
Comparing with the online agencies, they are very high, but the expert advise and service one gets is worth their fees.
Was this helpful? Yes
By: David Hatch
Feb 16, 2017
View all comments (1)
Dear EL PI Thank you for taking your time to add this review. I was pleased to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director ...
Feb 16,2017
Minithumbup
By:
Feb 16,2017
Featured Review
0 people found
this helpful
I've had my property to let on the market with an online agency for almost 4 months without any tenants so when Rebecca told me that she could get tenants in within a week, to be very honest I didn't believe it because it had no tenant for 4 months but she proved me wrong! She got tenants in there in less than a week. Rebecca delivered indeed. She was professional, knowledgeable and communicated with me throughout her part of the process. I would highly recommend her. Matteo also was very profes...
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Comment on agent fees
Fees are quite high but they were able to negotiate a longer let with the tenants.
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
Featured Review
2 people found
this helpful
Priscilla is easy to talk to, very approachable. Very polite and very eager to help! Would recommend Priscilla and colleagues ....
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Was this helpful? Yes
By: David Hatch
Feb 07, 2017
View all comments (1)
Dear 'Chloe' Thank you for adding this review, I was very pleased to read your comments and I am glad you enjoyed the services offered by Priscilla. Thank you for using our services and we look forward to many future dealings, kind regards David Hatch, Director ...
Feb 06,2017
Minithumbup
By:
Feb 06,2017
Featured Review
1 people found
this helpful
Another successful service from the team in Surrey Quays!! Year in and year out you guys deliver!! Very HAPPY and definitely returning next year :)...
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Comment on agent fees
Worth every penny and very competitive
Was this helpful? Yes
By: David Hatch
Feb 06, 2017
View all comments (1)
Dear 'JenC' Thank you for taking your time to add this review, I was pleased to read about your experiences and thank you for your continued custom, we look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 01,2017
Minithumbup
By:
Feb 01,2017
Featured Review
2 people found
this helpful
Matteo was great! He helped me and my partner secure our dream flat :) very charming and helpful. We was abit wary at first about going through an agency but after such a great experience we wouldn't think twice! Thanks Matteo :)...
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Was this helpful? Yes
By: David Hatch
Feb 02, 2017
View all comments (1)
Dear 'Sewell' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Matteo and was very happy that he helped assist you with your property search. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jan 27,2017
Minithumbup
By:
Jan 27,2017
2 people found
this helpful
Rebecca & Matteo handled my sale professionally, efficient and effective, meeting my personal needs and expectation. I would recommend the Alex Neil Duo for any sale/purchases in the SE16 area as they are able to provide a taylor-made service....
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Comment on agent fees
The fees are in fair and in line with the regional competitors
Was this helpful? Yes
By: David Hatch
Jan 27, 2017
View all comments (1)
Dear Matteo' Thank you for taking your time to add this review. I was pleased to read about your experiences and thank you for using our services. Kind regards David Hatch, Director ...
Jan 26,2017
Minithumbup
By:
Jan 26,2017
1 people found
this helpful
customer service as it's best. Rachel was very helpful and knowledgeable about the local property market. prompt responses for all questions and professionals all the way...
read full review
Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
2 people found
this helpful
I was 2 years with Alex Neil as a tenant. I am really happy with their services. Immediate reaction after reporting issues. Very friendly staff. Recommended....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: David Hatch
Jan 24, 2017
View all comments (1)
Dear 'Lukasz' Thank you for taking your time to add this review, I was pleased to read your comment and we are glad you enjoyed your tenancy with us. Hope your future move plans go well, kind regards David Hatch, Director ...
Jan 23,2017
Minithumbup
By:
Jan 23,2017
2 people found
this helpful
Easy to deal with, all problems have been resolved very fast. Every single person i met been friendly and polite....
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Comment on agent fees
All the fees are reasonable
Was this helpful? Yes
By: David Hatch
Jan 23, 2017
View all comments (1)
Dear 'Nerijus' Thank you for your email, I was glad to read about your experiences and glad you enjoyed your tenancy. We look forward to many future dealings Kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
2 people found
this helpful
We thank Matteo and Owen for their great help whenever we have problem with the flat. Very helpful and supportive....
read full review
Was this helpful? Yes
By: David Hatch
Jan 20, 2017
View all comments (1)
Dear 'Eddy Zhu' Thank you for taking your time to add this review, I was pleased to read that you were happy with the services offered by Matteo and Owen. Thank you for using our services, kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
2 people found
this helpful
Priscilla is extremely professional with excellent customer service; a clear communicator, she responded quickly and helpfully to all my questions. She made the tenancy process very easy to understand and to go through. If you get her assistance you will lucky and well looked after. Thank you Priscilla....
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Was this helpful? Yes
By: David Hatch
Jan 20, 2017
View all comments (1)
Dear 'Luciana' Thank you very much for taking your time to add this review. I was very pleased to read about your experiences with Priscilla and I was glad she offered you full assistance. Thank you for using our services and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
2 people found
this helpful
Maarten is a very likeable personable member of the Alex Neil team. He did a good job of showing me round the property, listened and empathised. In the office Matteo was very positive and I found him to be very helpful in picking out a property that suited my needs. I also interacted with other members of staff and really couldn't fault anyone. A good overall experience....
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Comment on agent fees
I do not believe in paying agents fees, that should be the responsibility of the landlord so my comments are entirely negative on this matter.
Was this helpful? Yes
By: David Hatch
Jan 20, 2017
View all comments (1)
Dear 'Jon Tishler' Thank you for adding this review about the services you received, I was pleased to read your comments and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
1 people found
this helpful
We're in the final stages of securing a flat through AlexNeil, and we've been working with Rachel. She has been incredibly professional and helpful throughout, and has an excellent sense of humour! She stayed out late after our first viewing, so my husband could come and see our new flat, after I knew it was 'the one'. We are confident going forward with her as our contact. Would definitely recommend working with her....
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Comment on agent fees
Not hugely impressed by the high cost of the Agent's fees, although unfortunately this seems to be fairly standard across central London these days. Probably a reaction to the incoming ban...
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
2 people found
this helpful
Very positive person with a lots of good energy :) It was a pleasure to go through the process. Well done!...
read full review
Was this helpful? Yes
By: David Hatch
Jan 09, 2017
View all comments (1)
Dear 'Anna' Thank you for adding this review, I was pleased to read about your experiences with Matteo and we hope you enjoy your new tenancy. Thank you for using our services, kind regards David Hatch, Director ...
Jan 09,2017
Minithumbup
By:
Jan 09,2017
1 people found
this helpful
Matteo is one of the best in the business that I have ever come across. Matteo is polite, professional, friendly and knowledgeable of the properties he will show you. He is on point when conducting viewings knowing everything there is about the property. I look forward to working with Matteo to secure a property....
read full review
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
2 people found
this helpful
I frequently contacted with many staff members of Alexneil via email and phone, I can feel a strong teamwork spirit under the leadship of branch manager, Mrs. Rebrcca. I can even remember the scene of which Mrs. Rebecca went to my flat to take photos the first time in March this year. So I am really very glad that my flat was finally rent out via Alexneil. I deeply appreciate the whole letting team's help and efforts, involving with Mrs. Rebrcca, Mr.Matteo, Mrs. Priscilla, Mr.Maarten and others....
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Was this helpful? Yes
By: David Hatch
Jan 06, 2017
View all comments (1)
Dear 'WZ' Thank you for taking your time to add this review. I was very pleased to read about your experiences with our South London office and thank you for using our services. We look forward to many future dealings. Kind regards David Hatch, Director. ...
Dec 09,2016
Minithumbup
By:
Dec 09,2016
3 people found
this helpful
Maarten was very professional and helpful during my property hunt in the UK. He was friendly and honest. He gave me quality information and explained the letting process in the UK well, which was very helpful for me as I moved from Australia to the UK recently. I highly recommend Maarten and Alex Neil if you are looking for a flat in London....
read full review
Was this helpful? Yes
By: David Hatch
Dec 09, 2016
View all comments (1)
Dear 'Taniya' Thank you for taking your time to add this review. I was pleased to read about your experiences with Maarten and I am glad he could assist you with your property needs. We hope you enjoy your new home, kind regards David Hatch, Director. ...
Dec 08,2016
Minithumbup
By:
Dec 08,2016
2 people found
this helpful
The help received from Matteo has been invaluable to us! Straight forward communications, fair negotiation and friendly approach! Thanks Alex Neil, a real added value!...
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Was this helpful? Yes
By: David Hatch
Dec 08, 2016
View all comments (1)
Dear 'Stefania' Thank you for taking you time to add this review. I was very pleased to read your comment and I am pleased you were happy with the services offered by Matteo and Priscilla. Thank you for using our services and we hope you enjoy your new home! kind regards David Hatch, Director ...
Dec 05,2016
Minithumbup
By:
Dec 05,2016
2 people found
this helpful
I would like to thank£Maarten Deconinck£for the excellent and highly professional service he provided me with during my search for a new home in London.£Maarten£was extremely helpful,£kept me updated throughout the process, and made every possible effort to reply to my requests asap. I would highly recommend him....
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Was this helpful? Yes
By: David Hatch
Dec 05, 2016
View all comments (1)
Dear 'Elena' Thank you for taking your time to add this review about your experiences with Maarten. I was please to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director ...
Nov 25,2016
Minithumbup
By:
Nov 25,2016
2 people found
this helpful
I would like to thank Maarten and Rachel for their services during my property search. I'm a busy person and was only available to view properties on Saturday mornings. In two appointments I saw 5 properties and found what I want. Would highly recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Nov 25, 2016
View all comments (1)
Dear 'Andrew' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Maarten and Rachel and I am glad we could assist your property search. Good luck in your new home and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 21,2016
Minithumbup
By:
Nov 21,2016
2 people found
this helpful
Fantastic service from start to finish. Matteo was a great help in communicating and kept me updated throughout especially when it came to negotiating with the landlord. I would recommend him over anyone else....
read full review
Was this helpful? Yes
By: David Hatch
Nov 21, 2016
View all comments (1)
Dear 'Riccardo' Thank you for taking your time to add this review about your dealings with Matteo. We hope you enjoy your new home and we look forward to many future dealings, Kind regards David Hatch, Director. ...
Nov 16,2016
Minithumbup
By:
Nov 16,2016
3 people found
this helpful
The full management service provided by Alex Neil since November 1996 for my property has been efficient and professional. A special thanks to Owen for his help and prompt assistance over the past years....
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Was this helpful? Yes
By: David Hatch
Nov 17, 2016
View all comments (1)
Dear 'Daniel Horgan' Thank you for adding this kind review about the services provided by Owen and his Property Management team. Thank you for your long standing custom and we look forward to many future dealings. Kind regards David Hatch, Director ...
Nov 16,2016
Minithumbup
By:
Nov 16,2016
3 people found
this helpful
I am very pleased with services provided by Alex Neil surrey quays' branch especially from Rebecca, Matteo and Maarten. The professionalism started since day 1 and tenants were secured in a really quick pace. Much appreciated for all their hard work and i have no hesitation to recommend their agent to anyone and will certainly seek their help again whenever the needs raised....
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Comment on agent fees
Agent fees is very reasonable compare with major high street agents.
Was this helpful? Yes
By: David Hatch
Nov 17, 2016
View all comments (1)
Dear 'Tracy' Thank you for taking your time to add this review about the services you received from Rebecca and Matteo. I was very pleased to read about your experiences and we look forward to many future dealings. Kind regards David Hatch, Director ...
Nov 16,2016
Minithumbup
By:
Nov 16,2016
4 people found
this helpful
I saw a property with Maarten few days ago and he surprised me how friendly and helpful he was! He understood my demands and I felt taken care of. Would highly recommend !!...
read full review
Comment on agent fees
Reasonable fees.
Was this helpful? Yes
By: David Hatch
Nov 17, 2016
View all comments (1)
Dear 'Jenna' Thank you for adding this review, I was pleased to read about your experiences with Maarten. We look forward to many future dealings. Kind regards David Hatch, Director ...
Nov 16,2016
Minithumbup
By:
Nov 16,2016
1 people found
this helpful
Matteo ensured we did not miss the viewing of the property we chose - even though it was not that flat we had booked to see with him. He was charming, knew the area well and used the phrase 'spot on' much to my friend and I's amusement...
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Comment on agent fees
Astronomically high given service provided once viewing stage and offer acceptance was completed. I had to push for move in date and paperwork. At no stage was a breakdown of the agent's fees offered and I know that the online docu service they use is dirt cheap. Veiled as a 'holding deposit'. See Shelter (charity) https://england.shelter.org.uk/get_advice/private_renting/costs_of_renting/letting_agent_fees_and_charges for advice on how to not get conned by this...
Was this helpful? Yes
By: David Hatch
Nov 17, 2016
View all comments (1)
Dear 'toffeeman' Thank you for adding this review about your dealings with Matteo, we look forward to many future dealings, Kind regards David Hatch, Director. ...
Nov 08,2016
Minithumbup
By:
Nov 08,2016
2 people found
this helpful
Great service from the team at Alex Neil. Responsive to the changing market and fickle conditions. Thanks especially to Matteo and Rebecca....
read full review
Comment on agent fees
Quite high but you do get the service.
Was this helpful? Yes
By: David Hatch
Nov 09, 2016
View all comments (1)
Dear 'JA' Thank you for taking your time to add this review about your dealings with Rebecca and Matteo. I was very pleased to read your comment and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
I would like to share my experience with as many landlords as possible!! Since having bought my propertis they have always been managed by the same agency which, I used to believe was taking care of everything for me while I was abroad! Great! Until I decided to pay a visit to some of them to obviously check part of my portfolio. It was a disaster, I couldn't believe the way my properties were left!!! So bad that I decided to go legally against the agency!!! Luckily I remember some time before I...
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Comment on agent fees
You won't pay enough
Was this helpful? Yes
By: David Hatch
Nov 07, 2016
View all comments (1)
Dear 'Sandra' Thank you very much for taking your time to add this review. I was very pleased to read about your experiences with Matteo and Maarten. Once again thank you for adding this review and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
Really like how Rebecca works. She understood the market, knew what she was doing and worked proactively. Within a couple of days after taking on my property she found me good quality tenants. Very happy to work with her, actually work with her again on another property....
read full review
Was this helpful? Yes
By: David Hatch
Nov 07, 2016
View all comments (1)
Dear 'KZ' Thank you for taking your time to add this review about your dealings with Rebecca. I was very pleased to read about the services she and her team offered and we look forward to many future dealings, Kind regards David Hatch, Director. ...
Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
Big thank you to Rachel with all the help with renting the property. The flat met our expectations! She's been very friendly and professional all the time!...
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Comment on agent fees
A bit pricey, but what else you can expect in London!
Was this helpful? Yes
By: David Hatch
Oct 28, 2016
View all comments (1)
Dear 'Kristina' Thank you for taking your time to add this review about your experiences with Rachel. I am pleased she was able to assist you find a suitable property and we hope you enjoy your new home. We look forward to many future dealings. Kind regards David Hatch, Director. ...
Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
We were very pleased with the property that Rachel has recommended to us when we enquired about a different property. She was friendly and professional when dealing with all queries....
read full review
Comment on agent fees
A bit pricey
Was this helpful? Yes
By: David Hatch
Oct 28, 2016
View all comments (1)
Dear 'Rytis' Thank you for adding this review about Rachel. I was pleased to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director. ...
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
A massive thankyou to Rachel. she's been great, right from the point of booking in the valuation, thorough feedback on viewings and then agreeing a tenancy. Always very friendly and professional. Thank you!...
read full review
Comment on agent fees
Very fair and competitive fees
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
2 people found
this helpful
Thank you to Owen for making my stay as smooth as possible, and thanks a lot to Matteo for facilitating my end of tenancy. Very responsive and helpful agents....
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Was this helpful? Yes
By: David Hatch
Oct 27, 2016
View all comments (1)
Dear 'Alisia Stasi' Thank you for adding this review. I was very pleased to read about your experiences with Matteo and Owen. We were glad you enjoyed being a tenant of ours and we look forward to many future dealings. Kind regards David Hatch ...
Oct 23,2016
Minithumbup
By:
Oct 23,2016
1 people found
this helpful
Matteo is a very effective and professional Agent who knows his job. I would strongly recommend him, thanks again for your help Matteo,...
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Was this helpful? Yes
By: David Hatch
Oct 24, 2016
View all comments (1)
Dear 'Michele' Thank you for taking your time to add this review. I am pleased you enjoyed dealing with Matteo and we look forward to many future dealings. Kind regards David Hatch, Director ...
Oct 17,2016
Minithumbup
By:
Oct 17,2016
1 people found
this helpful
Owen is helpful and responds to emails in a timely manner. He has been a good conduit for communication with the landlord although failed to conclude a dispute we had with the landlord regarding furniture and we just gave up chasing....
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Comment on agent fees
The fees are high as with most agents but their referencing fee of £60.00 for tenants leaving is extortionate. It may well be in line with other competition but its highlights the inherent overcharging within the rental sector.
Was this helpful? Yes
By: David Hatch
Oct 17, 2016
View all comments (1)
Dear 'Tom' Thank you for taking your time to add this review about Owen. I was pleased to read you were happy with his services. Kind regards David Hatch, Director ...
Oct 15,2016
Minithumbup
By:
Oct 15,2016
2 people found
this helpful
Rachel has been a great agent, fast in renting my property out and very pro-active in terms of marketing. The whole team at Alex Neil was exceptional: communication between them, the tenant and us has always been quick and effective, they made the whole renting process so easy. Thank you so much guys!...
read full review
Was this helpful? Yes
By: David Hatch
Oct 17, 2016
View all comments (1)
Dear 'Matteo' Thank you for using our services and then taking your time to add this review. I was very pleased to read your comments about Rachel and our South London Lettings team. We hope your new tenancy goes well and we look forward to many future dealings. Kind regards David Hatch, Director ...
Areas covered
  • Eltham
  • Surrey Quays
  • Charlton
  • Rotherhithe
  • Shad Thames
  • Canada Water
  • SE1
  • Deptford
  • SE3
  • New Cross
  • SE7
  • Peckham
  • SE8
  • Greenwich
  • SE9
  • Blackheath
  • SE10
  • Lewisham
  • SE16
  • Woolwich
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
80% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £150,000
  • Max: £850,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
75 5 134 7 75 2 70 0 18 6
Kamen Kiryakov Kamen Kiryakov
Property Consultant
4 reviews

About Kamen I am a Customer Service Professional with a passion for sales. I have a diverse experience in hospitality management, operations, product management and marketing which I believe helps me excel and ex View full profile
Priscilla Hampton Priscilla Hampton
Property Co-ordinator
10 reviews

About Priscilla I began working in the travel and tourism industry, where I developed my strong customer service and administrative skills. I decided to change my career path and become a property co-ordinator, and a View full profile
Rachel Timney Rachel Timney
Property Consultant
11 reviews

About Rachel I have always had a keen interest in the property industry so I joined estate agency in January 2015. I know London extremely well and possess a very strong work ethic as well as great customer servic View full profile
Owen Setter Owen Setter
Residential Services Manager
32 reviews

About Owen I have been an employee of Alex Neil since 2011, having joined the company as a Property Manager with experience of working in Property in South-West London. I enjoy the busy and varied workload that View full profile
Rebecca Donnelly Rebecca Donnelly
Branch Manager
56 reviews

About Rebecca Being the Branch Manager, I have extensive knowledge of properties and pricing in and around South London. I pride myself on being professional, efficient and proactive. I am extremely passionate abo View full profile
Matteo Congedo Matteo Congedo
Assistant Branch Manager
32 reviews

About Matteo "Customers may forget what you said but they'll never forget how you made them feel. " In whichever industry I have worked in, I have always kept this statement in mind. After many years of wor View full profile
Maarten De Coninck Maarten De Coninck
Property Consultant
5 reviews

About Maarten After working three and a half years as a web development consultant in Belgium it was clear to me that I wanted to special in sales. I've always been great with customers because of my strong will i View full profile
Carly Murray Carly Murray
Property Consultant
0 reviews

About Carly Having worked in the property industry now for a few years, I have good all- round knowledge about the property sector. My Attention to detail and gathering information from my client and matching the View full profile
Diana Anghel Diana Anghel
Property Consultant
0 reviews

About Diana I have been working in Estate agency for the last 10 years in Spain. I Have knowledge in sales, lettings, and property management. I decided to move to London and work within the same industry as I fi View full profile
Claudette Shay Claudette Shay
Customer Service Advisor
0 reviews

About Claudette As a recent graduate and a 'newbie' to this profession, Alex Neil and their warm and inviting team has taken me under their wing and are helping me to develop my skills professionally and personally. View full profile

Job vacancies

Please see a list of jobs available
Property Consultant
South East London -
Sales & Lettings Property Consultants required

Fees

We work on a no sale - no fee basis.
Please directly contact us to discuss our services and fee levels.
We offer Free Valuations and repeat customer discounts.
Last updated at 3:35 PM 24/08/2015 by allAgents

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason youare not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again. The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:35 PM 24/08/2015 by allAgents

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