• Long Nguyen
    Long Nguyen
  • Priscilla Hampton
    Priscilla Hampton
  • Owen Setter
    Owen Setter
  • Rebecca Donnelly
    Rebecca Donnelly
  • Matteo Congedo
    Matteo Congedo
  • Holly Smith
    Holly Smith
  • Anh Le
    Anh Le
  • Daniel Ervin
    Daniel Ervin
  • Jeffrey Boateng
    Jeffrey Boateng
An independent estate agent specialising in sales, new homes, lettings and property management south of the river. Offering property for sale and to let from Tower Bridge, Shad Thames and Bermondsey, through Surrey Docks, Rotherhithe and Greenwich to Woolwich and Abbey Wood. Established in 1984, Alex Neil's South East London office has been moving people and property for over 30 years and is synonymous to the London property market. We've hosted successful property exhibitions at Dockland Read full description...s Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, Russia, USA and Australia providing many unique overseas investors and potential homeowners. We are also long standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of the agency's success and enviable reputation. As a friendly, dynamic and market leading estate agent, you will receive the highest level of integrity. Whether you are selling or letting, looking to buy or rent a new home we are able to cater for all requirements. Your property will be looked after from day one, forming part of our large property portfolio enabling us to constantly offer a wide variety of residential London properties for sale and to let. This ensures we are the first contact for many local, national and international enquiries attracting large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients and regularly welcome returning customers with repeat business and recommendations. Alex Neil has evolved to become the progressive proactive estate agent that we are today and our historic track record for sales, lettings, property management in South East London is second to none.
Aug 20,2017
Minithumbup
Long Nguyen
Matteo Congedo
By: 'Pjude'
Aug 20,2017
0 people found
this helpful
Excellent service provided by the Alex Neil team. Although experienced a few minor issues, they always made sure I was assisted throughout until completion. Great work, thank you...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 20,2017
Minithumbup
By: 'Victoria'
Aug 20,2017
0 people found
this helpful
My partner and I were looking for rented accommodation in South East London 3 years ago. When we encountered Alex Neil the staff were exceptionally helpful and professional. They found a beautiful flat for us, which we have been very happy with since. Throughout our tenancy Alex Neil have been available, accommodating -and prompt in responding to enquires we've had regarding the flat. I would highly recommend contacting Alex Neil in search of new accommodation....
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Comment on agent fees
Good
Attachments
Was this helpful? Yes
Aug 16,2017
Minithumbup
Daniel Ervin
By: 'David W'
Aug 16,2017
2 people found
this helpful
I recently let a property from this gentleman and I was extremely impressed. He made me feel at ease and was very friendly both on the phone and face to face. Very honest and would definitely use him again if I were to let a property in future. Thank you Daniel....
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Was this helpful? Yes
By: David Hatch
Aug 16, 2017
View all comments (1)
Dear 'David W' Thank you for adding this review, we hope you enjoy your new property and we look forward to many future dealings. Kind regards David Hatch, Director ...
Aug 14,2017
Minithumbup
Owen Setter
By: 'Ollie'
Aug 14,2017
2 people found
this helpful
Owen at Alex Neil has been extremely helpful and reactive trying to address any issue coming up as quickly as he could and liaising with the Landlord in very efficient manner. First-class service! We highly recommend to work with Owen and with Alex Neil....
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Comment on agent fees
Nothing special to report
Was this helpful? Yes
By: David Hatch
Aug 15, 2017
View all comments (1)
Dear 'Ollie' Thank you for adding this review in regards to your dealings with Owen and his Property Management team. We look forward to many future dealings, kind regards David Hatch, Director ...
Aug 11,2017
Minithumbup
Anh Le
By: 'YUE'
Aug 11,2017
1 people found
this helpful
Le is really helpful,finally we found our satisfied property.Le always recommend us some important information about property,and really responsible!!...
read full review
Was this helpful? Yes
By: David Hatch
Aug 11, 2017
View all comments (1)
Dear 'YUE' Thank you for adding this review, we hope you enjoy your new home and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 11,2017
Minithumbup
By: 'Two younger people new to London'
Aug 11,2017
1 people found
this helpful
Priscilla has supported me over the past month in the move into a new place in London. She has been outstanding throughout and I have no hesitation in recommending her unreservedly. Knowledgeable, flexible, friendly, reliable and helpful, Priscilla has made the admin side of the move very easy indeed. My very genuine thanks!...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: David Hatch
Aug 11, 2017
View all comments (1)
Dear 'Two younger people new to London' Thank you for adding this kind review about your dealings with Priscilla, we hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...
Aug 10,2017
Minithumbup
Matteo Congedo
By: 'Barbara Zarzecka'
Aug 10,2017
1 people found
this helpful
We received excellent service from Matteo throughout when buying our flat, he helped find us a great place, no hesitation in recommending him and his staff. He was very professional and polite and was able to advise wisely on the area and the property....
read full review
Comment on agent fees
very Good
Was this helpful? Yes
By: David Hatch
Aug 10, 2017
View all comments (1)
Dear 'Barbara Zarzecka' Thank you for taking your time to add this review, I was very pleased to read about your dealings with Matteo and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 10,2017
Minithumbup
Priscilla Hampton
By: 'Jean'
Aug 10,2017
1 people found
this helpful
Priscilla is very helpful and efficient in assisting us to find new tenants and setting up new tenancy agreement to ensure a smooth transition of tenants....
read full review
Was this helpful? Yes
By: David Hatch
Aug 10, 2017
View all comments (1)
Dear 'Jean', Thank you for adding these kind words, we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 10,2017
Minithumbup
Matteo Congedo
Jeffrey Boateng
By: 'ThePollards'
Aug 10,2017
1 people found
this helpful
I was previously trying to sell my property using a different agent but I had my property vacant for 3 months as a result. I soon realised that I needed the expertise of a local estate agent in order to succeed with the sale. Matteo was very helpful at the point of valuation and he was able to tell me exactly what the previous agent was doing wrong!!!! As soon as I decided to change to them my property was assigned to Jeffrey. He was extremely helpful and energetic when showing my property and...
read full review
Comment on agent fees
Cheap
Was this helpful? Yes
By: David Hatch
Aug 10, 2017
View all comments (1)
Dear 'ThePollards' Thank you very much for taking your time to add this very detailed review in relation to your dealings with Matteo and Jeffrey. I was very pleased to read your comments and thank you for choosing to use our services, We look forward to many future dealings, kind regards David Hatch, Director ...
Aug 10,2017
Minithumbup
Long Nguyen
By: 'Eshield'
Aug 10,2017
2 people found
this helpful
Professional, polite and very helpful. He made sure he answered all the questions I had and ensured we are in the best of care. we are now in the process of moving into our new home. I would love to say thanks again to Long and Alex Neil....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 11, 2017
View all comments (1)
Dear 'Eshield' Thank you for taking your time to add this review, I was very pleased to read about your experiences and we look forward to many future dealings, kind regards, David Hatch, Director ...
Aug 09,2017
Minithumbup
Diana Anghel
By: 'Laurent'
Aug 09,2017
1 people found
this helpful
Diana help me to rent an apartment , she is very profesional , i will recomend her. And i will use her for the future...
read full review
Was this helpful? Yes
By: David Hatch
Aug 09, 2017
View all comments (1)
Dear 'Laurent' Thank you for taking your time to add this review. We hope you enjoy your new home, kind regards David Hatch, Director ...
Aug 09,2017
Minithumbup
Daniel Ervin
By: 'AH'
Aug 09,2017
1 people found
this helpful
Excellent customer service, courteous, polite and helpful Accurate information Willing to answer further questions Gave me the information I needed to request the property...
read full review
Was this helpful? Yes
By: David Hatch
Aug 09, 2017
View all comments (1)
Dear 'AH' Thank you for adding this review, we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 09,2017
Minithumbup
Anh Le
Daniel Ervin
By: 'MarkF1'
Aug 09,2017
1 people found
this helpful
What a great team! Ahn and Daniel have managed to find me tenants in to time!! I had the tenants when the other agents were still looking to "find the time to take pics". I will certainly use them again next year!...
read full review
Comment on agent fees
No price to quality
Was this helpful? Yes
By: David Hatch
Aug 09, 2017
View all comments (1)
Dear 'MarkF1' Thank you for taking your time to add this review and for using our services, we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 08,2017
Minithumbup
Jeffrey Boateng
By: 'Clair Hutch'
Aug 08,2017
1 people found
this helpful
Very professional and well presented to say the least. Jeffrey's level of customer service made our search easy whilst looking for a property. He prioritised us, when indecisive and was very patient when showing us around a range of properties....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 09, 2017
View all comments (1)
Dear 'Clair Hutch' Thank you for taking your time to add this review, I was very pleased to read about your dealings with Jeffrey and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 07,2017
Minithumbup
Rebecca Donnelly
Matteo Congedo
By: 'Gime'
Aug 07,2017
2 people found
this helpful
Very good all round service received, I can highly recommend the services of Matteo and Rebecca from the South London branch....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 07, 2017
View all comments (1)
Dear Gime, Thank you for adding these kind words, I was very pleased to read about your dealings and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 07,2017
Minithumbup
Priscilla Hampton
By: 'MJ & LL'
Aug 07,2017
1 people found
this helpful
Five star may be a bit of understatement of service provided by Priscilla. Very prompt and clear communication at each stage of process. More importantly, she was willing to spend time to explain the process to us, which made us super clear what happen next. Super service, thank you Priscilla....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Aug 07, 2017
View all comments (1)
Dear 'MJ & LL' Thank you for taking your time to add this review, I was very pleased to read about your dealings with Priscilla and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 06,2017
Minithumbup
Priscilla Hampton
By: 'Lisa P'
Aug 06,2017
3 people found
this helpful
Received a really good service from Priscilla, she let me know how things were going throughout the transaction which went through really quickly. Thank you Priscilla, we'll be in touch again when we come to sell!...
read full review
Was this helpful? Yes
By: David Hatch
Aug 07, 2017
View all comments (1)
Dear 'Lisa P' Thank you for adding these kind words and we look forward to many future dealings, Kind regards David Hatch, Director ...
Aug 06,2017
Minithumbup
Matteo Congedo
Long Nguyen
By: 'SilviaC'
Aug 06,2017
2 people found
this helpful
What a great estate agent!!! Very impressed on every stage on my sale. Matteo was very straight forward when valuing my property, Long managed to get me an offer in no time and Priscilla kept me informed during the whole process... What a great team!!!...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes
By: David Hatch
Aug 07, 2017
View all comments (1)
Dear 'SilviaC' Thank you for adding this review, I was very pleased to read about your dealings with Our South London Sales team and we look forward to many future dealings, Kind regards David Hatch, Director ...
Aug 04,2017
Minithumbup
Diana Anghel
By: 'Max'
Aug 04,2017
1 people found
this helpful
Diana Anghel form Alex Neil helped me to find a new tenant very quickly. She has a lot of knowledge in what she does. Thank you...
read full review
Comment on agent fees
fair
Was this helpful? Yes
By: David Hatch
Aug 04, 2017
View all comments (1)
Dear 'Max' Thank you for adding this review, I was pleased to read about your dealings with Diana and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 04,2017
Minithumbup
Matteo Congedo
Priscilla Hampton
By: 'Gunes'
Aug 04,2017
1 people found
this helpful
Alex Neil has been very helpful, responding timely to our requests, helping us resolve any issues quickly. I'd recommended Alex Neil for anyone looking to rent in the SE16 area as they have a strong network....
read full review
Was this helpful? Yes
By: David Hatch
Aug 04, 2017
View all comments (1)
Dear 'Gunes' Thank you for adding your kind words regarding your dealings with Priscilla and Matteo, we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 03,2017
Minithumbup
Anh Le
By: 'New to the Property Game!'
Aug 03,2017
2 people found
this helpful
Anh Le impressed us enormously with his enthusiastic and willing approach to all things related to finding an apartment. Warmly engaging, open and honest at all times and offering invaluable information when it came to considering putting in an offer, Anh Le was a real asset from beginning to end. Matteo and Owen were patiently understanding of our situation and Priscilla continues to offer excellent support as we move now into the administrative elements of securing our apartment. I recommend...
read full review
Comment on agent fees
Summer offer makes the current fees very competitive.
Was this helpful? Yes
By: David Hatch
Aug 04, 2017
View all comments (1)
Dear 'New to the Property Game!' Thank you for taking your time to add such kind words in regards to your dealings with Anh and our Lettings team, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 03,2017
Minithumbup
Owen Setter
By: 'Jorge Martins'
Aug 03,2017
0 people found
this helpful
While the property had some issues when we moved in, Alex Neil managed to solve all of them within the first two weeks of tenancy, which led to a very comfortable three year tenancy. All questions were always replied to within an acceptable time and were very respectful and quick in handling all administration and maintenance that popped up along this long tenancy. Thus far I would say it has been the best agency I've had the pleasure to rent from....
read full review
Was this helpful? Yes
Aug 02,2017
Minithumbup
Owen Setter
By: 'Judita Jersovaite'
Aug 02,2017
1 people found
this helpful
I have been living in the property managed by Alex Neil for 5 years now. I usually deal with Owen, who is always very helpful and prompt in his responses. Tenancy is hassle free and they usually do try to sort the problems fast and help as much as possible....
read full review
Was this helpful? Yes
Aug 01,2017
Minithumbup
Long Nguyen
Matteo Congedo
By: 'Lyam T'
Aug 01,2017
2 people found
this helpful
Long has been very helpful throughout my search for a place, he made sure he was keeping me up to date with properties and and he kept what we needed in a home in mind. As soon as I found somewhere I loved, I requested for a second viewing and was greeted by his wonderful colleague Matteo. He too was an enthusiastic professional and very informative. They made sure my journey in finding a property was smooth and easy. With that being said, I would highly recommend them and the company they work ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: David Hatch
Aug 04, 2017
View all comments (1)
Dear 'Lyam T' Thank you for adding these kind words, I was very pleased to read about your dealings with Long and Matteo and we look forward to many future dealings, Kind regards David Hatch, Director ...
Aug 01,2017
Minithumbup
Anh Le
By: 'Joseph & Robyn'
Aug 01,2017
2 people found
this helpful
Both myself and my partner had a smooth house hunting process, and managed to secure the property we wanted without any problems. Le is an informed agent, with great raport, definately recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 04, 2017
View all comments (1)
Dear 'Joseph & Robyn' Thank you for adding these kind words, I was very pleased to read about your dealings with Anh and we look forward to many future dealings, Kind regards David Hatch, Director ...
Aug 01,2017
Minithumbup
Daniel Ervin
By: 'Jack'
Aug 01,2017
2 people found
this helpful
Daniel was very helpful and informative throughout our property search, allowing us to find a flat in our desired location within just 3 days. I would highly recommend him and Alex Neil in the future....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 04, 2017
View all comments (1)
Dear 'Jack' Thank you for adding these kind words, I was very pleased to read about your dealings with Daniel and we look forward to many future dealings, Kind regards David Hatch, Director ...
Jul 28,2017
Minithumbup
Matteo Congedo
Long Nguyen
By: 'Wuhoalan'
Jul 28,2017
1 people found
this helpful
Awesome people, awesome company, friendly and attentive professionals. Recommend! Recommend! Recommend! To anyone that needs to buy or sale a property!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Jul 28, 2017
View all comments (1)
Dear 'Wuhoalan' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...
Jul 28,2017
Minithumbdown
By: 'Jessica'
Jul 28,2017
0 people found
this helpful
They were not accurate in their valuation and valued the property higher misleading us regarding the price expectation just to get the client and consequently the fee. Afterwards the agents were not objective. They acted in favour of one party not dealing fairly with us (giving us deadlines and not to them, requesting documents that don't exist in the legal sphere, persuading to lower the price, putting pressure on us..). They were not transparent in giving information to us and were misleading....
read full review
Was this helpful? Yes
By: David Hatch
Jul 31, 2017
View all comments (1)
Dear 'Jessica' We are sorry you have felt the need to add this review, however I have no record of your dealings and would have appreciated the opportunity to address any concerns you had. I therefore believe these comments are false and have reported the matter to All Agents. Regards David Hatch, Director ...
Jul 27,2017
Minithumbup
Anh Le
Holly Smith
By: 'N.Sanders'
Jul 27,2017
1 people found
this helpful
Alex Neil are a great team. Very helpful and willing to go the extra mile by showing me around in the early evening when I couldn't manage earlier. Appreciated. Highly recommend them....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Jul 27, 2017
View all comments (1)
Dear N.Sanders' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 26,2017
Minithumbup
Long Nguyen
Matteo Congedo
By: 'TMjones'
Jul 26,2017
1 people found
this helpful
Matteo and Long are great in what they do, Matteo came for a valuation of my flat and provided me with an accurate figure. Long then had an open day at the flat and managed to find a buyer swiftly. I really loved what they did as it helped me so much as I was looking for another place....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: David Hatch
Jul 27, 2017
View all comments (1)
Dear 'TMjones' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
87% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,200
  • Max: Β£894,000

Letting
  • Min: Β£0
  • Max: Β£1,750

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
91 5 186 7 98 3 91 0 22 6
Long Nguyen Long Nguyen
Sales Consultant
29 reviews

About Long I have been working in sales and marketing for the past four years. I am fortunate enough to have grown up in the area which I now work in, I have extensive local knowledge. I have always found that I View full profile
Priscilla Hampton Priscilla Hampton
Property Co-ordinator
19 reviews

About Priscilla I began working in the travel and tourism industry where I developed my strong customer service and administrative skills. I decided to change my career path and became a property coordinator. Alex Ne View full profile
Owen Setter Owen Setter
Residential Services Manager
39 reviews

About Owen I joined Alex as a Property Manager in 2011 with experience of working in property in South West London. I strive to offer superb customer service and to be a friendly, professional and reliable aid t View full profile
Rebecca Donnelly Rebecca Donnelly
Operations Director
65 reviews

About Rebecca As the Associate Director I'm responsible for the performance of two busy offices. I'm an experienced estate agent and have extensive knowledge of properties and pricing in East and South East London View full profile
Matteo Congedo Matteo Congedo
Branch Manager
71 reviews

About Matteo "Customers may forget what you said but they'll never forget how you made them feel." In whichever industry I have worked in, I have always kept this statement in mind. Having lived in the local a View full profile
Holly Smith Holly Smith
Sales Consultant
12 reviews

About Holly Pursuing a career in estate agency has always been a target and I’m meeting that in role at Alex Neil. I’ve gained valuable experience carrying out my role and receive thorough training which have View full profile
Anh Le Anh Le
Lettings Consultant
12 reviews

About Anh β€œI have joined Alex Neil as a Lettings Negotiator and I know this part of London very well, having lived here most of my life. Alex Neil is a great place to work. They have a great team where everyo View full profile
Daniel Ervin Daniel Ervin
Lettings Consultant
15 reviews

About Daniel Having over 10 year’s experience in the industry I know what it takes to deliver excellent customer service while proactively producing what customers are looking for. I was given the exceptional op View full profile
Jeffrey Boateng Jeffrey Boateng
Sales Consultant
2 reviews

About Jeffrey I have a strong background in Events, Marketing, Hospitality and Sales. I pride myself in offering customers a high level of service and satisfaction. Having a key strength with attention to detail, I View full profile

Job vacancies

Please see a list of jobs available

Fees

We work on a no sale - no fee basis.

Please directly contact us to discuss our services and fee levels.

We offer Free Valuations and repeat customer discounts.
Last updated at 3:35 PM 24/08/2015 by allAgents

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:35 PM 24/08/2015 by allAgents

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