• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
  • Staff picture
    Priscilla
  • Staff picture
    Rebecca
  • Staff picture
    Lauren
  • Staff picture
    Jack
  • Staff picture
    Ayrton
  • Staff picture
    Olga
  • Staff picture
    Giuseppe
  • Staff picture
    Tya
  • Staff picture
    Alice-May
  • Staff picture
    Eva
  • Staff picture
    Cipriano
  • claim your profile
    Connie
Alex Neil Estate Agents offer and successfully deliver our full range of services across a broad expanse of East London. Open 7 days a week, we have a proud history selling and letting property in areas including Bow, Bethnal Green, Stratford, Canning Town, Hackney, Victoria Park, Dalston and East into Essex. Founded in Surrey Quays and the Isle of Dogs over 30 years ago, when many parts of Canary Wharf, Docklands, East and South East London were derelict wastelands. Alex Neil are an establi Read full description...shed sales and lettings agency integral to the ever-changing local property landscape. Our award-winning independent offices were established in 1984 and our business catchment area has grown alongside our success in sales and lettings. The standard of our service has been recognised by the customer review site allAgents, we’ve received multiple awards including "Best Estate Agent in London". Whatever your property needs, whether you are looking to sell, buy or let a property we have been, and continue to be the first-choice estate and letting agent for East London and Essex.
Alex Neil Estate Agents

341 Roman Road London
Greater London
E3 5QR

0208 980 7431

“Professional and efficient...”

Dec 13,2018
Minithumbup
By: 'Connie'
Dec 13,2018
0 people found
this helpful
Jack made it as easy as possible to view the property I was interested in. Everyone I have dealt with has been honest about what they know about the property and anything they didn't know they endevered to find out, particularly Olga who ...
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Was this helpful? Yes

“Amazing...”

Dec 11,2018
Minithumbup
Cipriano
By: 'Chiara'
Dec 11,2018
0 people found
this helpful
I didn't find the best solution with you. But the customer service was amazing. The agent was very kind with me, he tried to satisfy every my request. Nice to meet you. I'll recommend your agency to my friends....
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Comment on agent fees
Good
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“Amazing service...”

Dec 10,2018
Minithumbup
Giuseppe
Alice-May
By: 'Tara'
Dec 10,2018
0 people found
this helpful
Efficient service provided by Giuseppe and Alice. The buying process was very straight forward, and although the change over was anything but straight forward, Giuseppe kept us informed everyday of the progress or lack off. Untill the change over took place 1 week after the contracted ...
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Comment on agent fees
Good
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“Perfect...”

Dec 09,2018
Minithumbup
Giuseppe
By: 'Denis De Marco'
Dec 09,2018
0 people found
this helpful
While looking for a place to rent my sister and I found Alex Neil helpful and professional. Arranging a flat viewing was easy and Giuseppe was very helpful during our visit. When we decided to rent a property he sorted out the paperwork swiftly...
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Comment on agent fees
Good
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“5 stars...”

Dec 09,2018
Minithumbup
Giuseppe
By: 'Fernando'
Dec 09,2018
0 people found
this helpful
I recently bought a flat from Alex Neil. Giuseppe was an absolute star when I bought my apartment. Very efficient, professional and courteous. Available all the time and was prompt in returning my calls and emails....
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Comment on agent fees
Good
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“Excellent service...”

Dec 09,2018
Minithumbup
Giuseppe
By: 'Mary'
Dec 09,2018
0 people found
this helpful
Giuseppe answered all my queries and is very knowledgeable in buying and selling. He ensures that I am kept up to date with the status of the whole process and took note to keep himself up to date. I would highly recommend him if you ...
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Comment on agent fees
Good
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“Superb...”

Dec 05,2018
Minithumbup
Cipriano
Alice-May
By: 'Emelia'
Dec 05,2018
1 people found
this helpful
I have dealt with many agents throughout my time in London as I move around a lot due to work. So far Alex Neil have most definitely been the best. Both Cipriano and Alice were so polite and informative when taking me on viewings, there ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 05, 2018
View all comments (1)
Dear Emelia. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Cipriano and Alice and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great...”

Dec 05,2018
Minithumbup
Alice-May
Cipriano
By: 'Eric A'
Dec 05,2018
1 people found
this helpful
Many thanks to Alice for helping me find my first home! Thank you also to Cipriano for taking me for another viewing I requested extremely last minute on a Sunday. I appreciate all the effort the sales team went to....
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Comment on agent fees
Good
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By: Alex Neil Estate Agents
Dec 05, 2018
View all comments (1)
Dear Eric. Thank you so much for leaving your review for Alice-May and Cipriano. We are very pleased that you are happy with the service provided by them and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“My desired sale...”

Dec 04,2018
Minithumbup
Jack
By: 'Jamie Wayne'
Dec 04,2018
1 people found
this helpful
After months of negotiations with Alex Neil and the Vendor of my desired sale, we finally come to an agreement. I am very happy with the service and the persistence shown by Jack Perry. very professional all the way. I can't wait for the ...
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By: Alex Neil Estate Agents
Dec 04, 2018
View all comments (1)
Dear Jamie Wayne, Thank you very much for leaving your comments for Jack. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“the rental find...”

Dec 04,2018
Minithumbup
Jack
By: 'Kaylen Milne'
Dec 04,2018
1 people found
this helpful
Jack lead the marketing of my property that I desired to find tenants for. from the moment Jack came and took some photos, it took only 48-hours for him to conduct a viewing and present me with an offer that was perfect for me. i ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 04, 2018
View all comments (1)
Dear Kaylen Milne, Thank you very much for leaving your 5 star review for Jack. We are so pleased that you were happy with the service he provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Couldn't get enough....”

Dec 03,2018
Minithumbup
Alice-May
By: 'Helen'
Dec 03,2018
0 people found
this helpful
I Me and my partner really struggled with the whole moving situation. Alice recently showed us a property and it's given us massive confidence and showed us how easy it is with Alex Neil! Thanks Alice and team....
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Comment on agent fees
Good
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“Alex Neil...”

Dec 03,2018
Minithumbup
Jack
Priscilla
By: 'Jo Alan'
Dec 03,2018
0 people found
this helpful
The management service is fantastic. I found my property via Alex Neil and all problems we have had have been dealt with very fast and professionally. Not complaining, every property will have issues it's part of renting. I'm glad I had ...
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Comment on agent fees
Good
Was this helpful? Yes

“The sale of my house...”

Dec 03,2018
Minithumbup
Jack
By: 'Andrew Scutterfield'
Dec 03,2018
0 people found
this helpful
Jacks exeptional advise to lower the asking price of our property so we can get a whole new bundle of applicants through property portals paid off a complete treat. From having our home on the market for 2 months. We took jacks advise and sold our ...
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“Wonderful service from start to finish...”

Dec 03,2018
Minithumbup
Jack
By: 'Liam Logan'
Dec 03,2018
0 people found
this helpful
An exceptional estate agents - Very well presented Very professional Very organised Talented in the aspects of negotiations Me and my family have a fantastic home thank you to jack and to Alex Neil estate agents Keep working hard guys...
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Was this helpful? Yes

“Jack...”

Dec 03,2018
Minithumbup
Jack
By: 'Lindsey Brewin'
Dec 03,2018
1 people found
this helpful
jack and the whole team of Alex Neil are extremely polite in there approach and very determined in what they do. we have purchased several properties from Alex Neil in the hope to refurbish and sell on. We will be thinking of them once we ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 03, 2018
View all comments (1)
Dear Lindsey Brewin, Thank you very much for leaving your 5 star review for Jack. We are so pleased that you were happy with the service he provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“wonder...”

Dec 03,2018
Minithumbup
Jack
By: 'Amera Kupta'
Dec 03,2018
1 people found
this helpful
Jack Perry was outstanding in finding us a property. We had a tough time searching so now because of him we have a stunning 2 bedroom property that we are delighted with. thank you for everything Jack...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 03, 2018
View all comments (1)
Dear Amera Kupta, Thank you very much for leaving your comments for Jack. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Brilliant...”

Dec 03,2018
Minithumbup
Alice-May
By: 'Dean'
Dec 03,2018
1 people found
this helpful
The customer care we received from Alice was amazing, she really took the time to understand exactly what we were looking for and always kept us up to date!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 03, 2018
View all comments (1)
Dear Dean, Thank you very much for leaving your review for Alice-May. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Stars!...”

Nov 30,2018
Minithumbup
Alice-May
Giuseppe
By: 'Anthony'
Nov 30,2018
2 people found
this helpful
They definitely have an amazing team, I've never dealt with such a responsive and honest agency before. No lies no time wasting. Viewing were always arranged around my calendar even if it meant they had to amend their own. If I ever decide to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 30, 2018
View all comments (1)
Dear Anthony, Thank you very much for leaving your review for Giuseppe and Alice-May. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Jack is one of a kind....”

Nov 27,2018
Minithumbup
Jack
By: 'Daniel Taylor'
Nov 27,2018
1 people found
this helpful
In a nutshell. Jack Perry is an exceptional agent. We have dealt with many estate agents over the years but no one as thoughtful and caring as Jack. He really does take the clients needs and wants into consideration. For this, I now have the ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 27, 2018
View all comments (1)
Dear Daniel, Thank you very much for leaving your comments for Jack. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“wow!...”

Nov 22,2018
Minithumbup
Alice-May
Jack
By: 'Daren'
Nov 22,2018
1 people found
this helpful
I most definitely gave the team at Alex Neil a challenge with finding new tenants for my property. However, Alice found me lovely new tenants! She was always polite and professional and always updated me! I'd also like to say a big thank you ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 22, 2018
View all comments (1)
Dear Daren, Thank you very much for leaving your 5 star review for Alice-May and Jack. We are so pleased that you were happy with the service they provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Excellent...”

Nov 19,2018
Minithumbup
Giuseppe
Jack
By: 'Wilma'
Nov 19,2018
1 people found
this helpful
Giuseppe and Jack have been amazing and totally supportive throughout. I would have no hesitation in recommending Alex Neil to any prospective seller/buyer....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 19, 2018
View all comments (1)
Dear Wilma. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Giuseppe and Jack and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Thoroughly professional...”

Nov 19,2018
Minithumbup
Lucia
By: 'Kenny'
Nov 19,2018
1 people found
this helpful
Lucia has been an absolute delight to work with since I started to engage Alex Neil. She has consistently been very prompt with her responses, and importantly, has shown a high degree of professionalism and responsibility in her capacity. Have been very pleased with her ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 19, 2018
View all comments (1)
Dear Kenny. Thank you for leaving your review for Lucia. We are very pleased that you are happy with her assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“East London Lettings...”

Nov 14,2018
Minithumbup
Jack
By: 'Alayna Kent'
Nov 14,2018
1 people found
this helpful
I was very pleased with the approach that Jack and his team took towards us. Professional and honest. We had a few issues along the way with referencing but we managed to get there in the end. I appreciate everything that Jack and the referencing ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 14, 2018
View all comments (1)
Dear Alayna Kent, Thank you very much for leaving your 5 star review for Jack. We are so pleased that you were happy with the service he provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant...”

Nov 12,2018
Minithumbup
Giuseppe
By: 'Monica F.'
Nov 12,2018
1 people found
this helpful
Giuseppe was brilliant to deal with from start to finish. There was lots of chasing back and forth between solicitors, us and the vendor and he worked very hard to get the deal over the line. He made the move easier and smoother with a ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 12, 2018
View all comments (1)
Dear Monica F, Thank you very much for leaving your review for Giuseppe. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Thank you...”

Nov 12,2018
Minithumbup
Giuseppe
By: 'E. Z.'
Nov 12,2018
0 people found
this helpful
Giuseppe was helpful in helping get things done on time. He did a great job for me to get the property. I am so thankful for all the support and help. He provided all the relevant information I requested....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 12, 2018
View all comments (1)
Dear E. Z, Thank you very much for leaving your review for Giuseppe. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“A different experience...”

Nov 07,2018
Minithumbup
Jack
By: 'Emma Norton'
Nov 07,2018
1 people found
this helpful
After an extremely hard year, having our property on with 3 separate agencies we finally managed to find the agent that was best for us. We had our property on the market with Alex Neil for only 48-hours before Jack Perry found us a buyer. We ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 08, 2018
View all comments (1)
Dear Emma Norton, Thank you very much for leaving your 5 star review for Jack. We are so pleased that you were happy with the service he provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“An agent who you can trust...”

Nov 04,2018
Minithumbup
Giuseppe
By: 'Martin C.'
Nov 04,2018
1 people found
this helpful
I cannot recommend Giuseppe and Alex Neil highly enough. Giuseppe is very professional and an agent who you can trust. He is an expert in the local area in my opinion. Each query has been handled in a professional and speedy manner....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 05, 2018
View all comments (1)
Dear Martin C, Thank you very much for leaving your comments for Giuseppe. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Friendly service...”

Nov 04,2018
Minithumbup
Alice-May
By: 'Vikki'
Nov 04,2018
1 people found
this helpful
Thank you so much Alice for helping me find my home! From the start all the staff at Alex Neil were amazing! I was extremely fussy with what I wanted yet every need was met without a problem...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 05, 2018
View all comments (1)
Dear Vikki, Thank you very much for leaving your comments for Alice-May. We are very pleased that you were happy with the service she provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Amazing...”

Nov 04,2018
Minithumbup
Giuseppe
By: 'D. L.'
Nov 04,2018
1 people found
this helpful
My wife and I are very pleased with the support and help from them. Alex Neil have given us a great service, all maintenance has been dealt with promptly, the staff are really polite in particular Giuseppe and they understand our needs....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 05, 2018
View all comments (1)
Dear 'D. L.', Thank you very much for leaving your review for Giuseppe. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“1 year of rent up front?...”

Nov 02,2018
Minithumbdown
By: 'André Pinto'
Nov 02,2018
0 people found
this helpful
Alex Neil tries to take advantage of immigrants moving into London who, as it would be expected, are initiating new contracts with their employers and therefore still in their probation period, by asking them for 1 entire year of rent up front. This happens independently of ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 06, 2018
View all comments (1)
Dear Andre, We are very sorry you have felt the need to leave these comments in the context of a review. If you can provide more details it will allow us to investigate any issues and offer a response. Please supply further information including the property address to headoffice@alexneil.com we will respond in due course. Best regards, Alex Neil Estate Agents ...
Areas covered
  • Shoreditch
  • E1
  • Stratford
  • E2
  • E15
  • E3
  • E20
  • E5
  • E8
  • E9
  • Bow
  • Hackney
  • Bethnal Green
  • Victoria Park
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £310,000
  • Max: £500,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 75 2 9 0 32 0 2 1
Staff picture Matteo Congedo
(108)

Staff picture Lucia
(13)

Staff picture Priscilla
(42)

Staff picture Rebecca
(68)

Staff picture Lauren
(0)

Staff picture Jack
(104)

Staff picture Ayrton
(18)

Staff picture Olga
(6)

Staff picture Giuseppe
(25)

Staff picture Tya
(2)

Staff picture Alice-May
(14)

Staff picture Eva
(0)

Staff picture Cipriano
(3)

Upload your photo Connie
(1)

Fees

Landlord
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:46 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due – 8.0% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:47 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT. (Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:48 PM by Matteo Congedo - Regional Manager


Vendor
Overall Fees
2.4% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 2.0% & VAT - 2.4% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:45 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:45 PM by Matteo Congedo - Regional Manager


Tenant
Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Tenant - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:33 PM by Matteo Congedo - Regional Manager

Overall Fees
£180 (inc. VAT), Pay Upfront (Fees are not negotiable)

Guarantor Fee, per Guarantor (if required) - £150.00 & VAT - £180.00 Inc VAT.

Last updated on 10/10/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Guarantor - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:35 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Rent - 1 Month in Advance

Last updated on 10/10/2018, 12:36 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Dilapidation's Deposit - 1.5 Month's Rent

Last updated on 10/10/2018, 12:37 PM by Matteo Congedo - Regional Manager

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 12:23 PM 27/09/2018 by allAgents

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