• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
  • Staff picture
    Anh
  • Staff picture
    Priscilla
  • Staff picture
    Rebecca
  • Staff picture
    Lauren
  • Staff picture
    Yasmin
  • Staff picture
    Elizabeth
  • Staff picture
    Kevin
  • Staff picture
    Ayrton
Founded in Surrey Quays and the Isle of Dogs over 30 years ago, when many parts of Canary Wharf, Docklands, East and South East London were derelict wastelands. Alex Neil are an established sales and lettings agency integral to the ever-changing local property landscape. Alex Neil offer and successfully deliver our full range of services across a broad expanse of East London. We have a proud history selling and letting property in areas including Bow, Bethnal Green, Stratford, Canning Town, H Read full description...ackney, Victoria Park and Dalston. Our award winning independent offices were established in 1984 and our business catchment area has grown alongside our success in sales and lettings. The standard of our service has been recognised by the customer review site allAgents, we received multiple awards including "Best Estate Agent in London" 2017. Whatever your property needs, whether you are looking to sell, buy or let a property we have been, and continue to be the first choice estate and letting agent for East London.
Alex Neil Estate Agents

341 Roman Road London
Greater London
E3 5QR

0208 980 7431
http://www.alexneil.com

Properties for Sale
Properties to Rent

“ Agent Review... ”

Aug 14,2018
Minithumbup
Kevin
By: 'Happy Customer'
Aug 14,2018
1 people found
this helpful
Agent was very easy to work with. Always Helpful and kept us informed through out the whole process. Would recommend Kevin and Alex Neil....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 14, 2018
View all comments (1)
Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Kevin. We look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Amazing... ”

Aug 14,2018
Minithumbup
Ayrton
By: 'Lucy'
Aug 14,2018
1 people found
this helpful
Great service, never have I felt so comfortable and welcomed by a sales person before. Great communication and very informative, can not praise thus guy enough!...
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By: Alex Neil Estate Agents
Aug 14, 2018
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Dear Lucy. Thank you so much for your review. We are very pleased that you are happy with the service provided by Ayrton. We look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“ Very knowledgeable... ”

Aug 14,2018
Minithumbup
Ayrton
By: 'Danny'
Aug 14,2018
1 people found
this helpful
My experience with Alex Neil has been outstanding, the letting agent ayrton was very knowledgeable, chatty and polite. He has taken all my needs into account, we are yet to find my perfect home but I know he will pull it out the bag for ...
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By: Alex Neil Estate Agents
Aug 14, 2018
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Dear Danny. Thank you so much for leaving your review for Ayrton. We are very pleased that you are happy with the service he provided and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ What a pleasure.... ”

Aug 12,2018
Minithumbup
Kevin
By: 'Anita m'
Aug 12,2018
1 people found
this helpful
Kevin is so helpful and friendly he has made trying to find a house a lot less stressful then it should be. But the thing that impressed me the most is that he listens, I have found that with almost all estate agents you tell ...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 13, 2018
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Dear Anita. Thank you so much for leaving your review for Kevin. We are very pleased that you are happy with his assistance and we hope that you will find your dream home soon. We wish you all the best and look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“ Pleasurable... ”

Aug 10,2018
Minithumbup
Ayrton
By: 'Claire'
Aug 10,2018
1 people found
this helpful
Great service from Ayrton in my search for a property very polite and knowledgable. I Have been to other estate agent company's and have not been satisfied with the service I have received and almost felt like I wasn't going to ever find ...
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By: Alex Neil Estate Agents
Aug 13, 2018
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Dear Claire. Thank you so much for your review. We are very pleased that you are happy with the service provided by Ayrton and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Brilliant experience... ”

Aug 10,2018
Minithumbup
Ayrton
By: 'Chelsea'
Aug 10,2018
1 people found
this helpful
I am currently searching for my first rented property and ayrton has been a delight in helping me with this. Being Very friendly, approachable and attention to detail he puts you at ease. Also being able to ask endless questions about every little thing. Nothing ...
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By: Alex Neil Estate Agents
Aug 13, 2018
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Dear Chelsea. Thank you so much for leaving your review for Ayrton. We are very pleased that you are happy with the service provided by him and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Quality Salesman... ”

Aug 06,2018
Minithumbup
Ayrton
By: 'Ashley Olsen'
Aug 06,2018
1 people found
this helpful
Ayrton provided me with a good amount of information about the property, he cared for my thoughts and presented himself very well. I would definitely reccomend Ayrton to a friend looking for properties!...
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Comment on agent fees
Good.
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 07, 2018
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Dear Ashley. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Ayrton and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“ Refreshing Experience... ”

Aug 06,2018
Minithumbdown
Ayrton
By: 'Courtney'
Aug 06,2018
1 people found
this helpful
For a process that Is known to be draining, Ayrton made looking for an apartment a breeze. I haven't found the home fit for me just yet but I have a lot of faith that he will contact me when he finds some contenders. ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 07, 2018
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Dear Courtney. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Ayrton and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Delightful service... ”

Aug 05,2018
Minithumbup
Ayrton
By: 'Jamie Ridering'
Aug 05,2018
1 people found
this helpful
My encounter with Ayrton has been outstanding, he is very professional and helpful when showing me around this apartment, the apartment is nice and I am interested, but honestly Ayrton gave me the best customer service I've ever experienced ! Please pass this onto him !...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 07, 2018
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Dear Jamie. Thank you for your review for Ayrton. We are very pleased that you are happy with his assistance and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Great Service... ”

Aug 03,2018
Minithumbup
Ayrton
By: 'Eric Simpson'
Aug 03,2018
1 people found
this helpful
Ayrton was well presented and prompt on our meeting, all questions and concerns were answered before I was going to ask them. A detailed knowledge of the property and fees assisted my search for my potential new flat....
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Comment on agent fees
The fees were reasonable, more so than others
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 03, 2018
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Dear Eric. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Ayrton and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Outstanding Service... ”

Aug 03,2018
Minithumbdown
Ayrton
By: 'Luke and Nicole'
Aug 03,2018
1 people found
this helpful
My partner and I can't thank Ayrton enough for his professional and efficent service. With his regular contact and updates on properties that fitted our criteria, it made searching for a property easy. In the past I have felt that other agents seemed uninterested, ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 03, 2018
View all comments (1)
Dear Luke and Nicole. Thank you so much for leaving such a nice review for Ayrton. We are very pleased that you are happy with the service he provided. We wish you all the best and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Communication was key... ”

Aug 02,2018
Minithumbup
Ayrton
By: 'Sofia & Chris'
Aug 02,2018
4 people found
this helpful
We thought Ayrton was great. He was on time to the viewing and was helpful showing us around. We decided to take the place there and then and Ayrton was really helpful by establishing communications with the landlord, who took a little longer than we ...
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By: Alex Neil Estate Agents
Aug 03, 2018
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Dear Sofia and Chris. Thank you so much for leaving your review. We are very pleased that you are happy with Ayrton's assistance and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Happy customer... ”

Jul 31,2018
Minithumbup
Anh
By: 'Tina'
Jul 31,2018
1 people found
this helpful
I am very please with what we've found and also great service from Anh, very quick and efficient with helping me find a property. Thank you so much....
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By: Alex Neil Estate Agents
Aug 01, 2018
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Dear Tina. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Anh and look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“ What a star!... ”

Jul 31,2018
Minithumbup
Ayrton
By: 'Olivia B'
Jul 31,2018
1 people found
this helpful
Ayrton was exceptionally helpful in aiding my property search. Affable yet professional, Ayrton was extremely informative and I cannot fault my experience. Unfortunately I was unable to find a property suitable for me at this time, however I will definitely be seeking Ayrton's services ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Aug 01, 2018
View all comments (1)
Dear Olivia. Thank you so much for leaving your review for Ayrton. We are very pleased that you are happy with the service provided by him and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ A very positive and informative experience!... ”

Jul 30,2018
Minithumbup
Ayrton
By: 'Danny B'
Jul 30,2018
1 people found
this helpful
Ayrton provided a very positive and engaging experience in my property search, helping in what is a very stressful and confusing time....
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By: Alex Neil Estate Agents
Jul 31, 2018
View all comments (1)
Dear Danny. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Ayrton and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Kevin Lennon... ”

Jul 29,2018
Minithumbup
Kevin
By: 'Carl'
Jul 29,2018
1 people found
this helpful
I found Kevin to be very helpful, professional and knowledgeable. He put us at ease straightaway and was always available when had questions. We would be more than to use him in future and highly recommend him....
read full review
Comment on agent fees
The fees were very reasonable
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2018
View all comments (1)
Dear Carl. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Kevin and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Amazing Service... ”

Jul 29,2018
Minithumbup
Kevin
By: 'Sarah'
Jul 29,2018
1 people found
this helpful
After months of searching for a home through different agents we have finally had our offer accepted thanks to Kevin. He remained patient and understanding throughout our search and met all of our requirements. We are so pleased with the help he has given us ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2018
View all comments (1)
Dear Sarah. Thank you so much for your review. We ave very pleased that you are happy with Kevin's assistance. We wish you all the best in your new property and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Ayrton was kind, knowledgeable, and enthusiastic throughout our search.... ”

Jul 27,2018
Minithumbup
Ayrton
By: 'Brian S'
Jul 27,2018
1 people found
this helpful
Ayrton ensured my girlfriend and I had a comfortable and enjoyable first experience searching for a home. While we still haven't found our perfect place, Ayrton was a kind, knowledgable, and enthusiastic presence in our search. We will definitely contact Ayrton whenever searching in ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 30, 2018
View all comments (1)
Dear Brian. Thank you so much for leaving your review. We are very pleased that you are happy with Ayrton's service and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Great Customer Service!... ”

Jul 26,2018
Minithumbup
Kevin
By: 'Danielle'
Jul 26,2018
1 people found
this helpful
Kevin was excellent in helping me find a studio flat in Craig Tower. His knowledge of the London property market was very informative and he guided us through, honestly and efficiently, would highly recommend his services ....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 26, 2018
View all comments (1)
Dear Danielle. Thank you very much for leaving your review. We are glad that you are happy with the service provided by Kevin and that you would recommend him. We wish you all the best and look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“ Sublime Service... ”

Jul 26,2018
Minithumbup
Kevin
By: 'Greg Holmes'
Jul 26,2018
1 people found
this helpful
Kevin was very knowledgeable guy. Very easy going and easily approachable. He answered all my questions and made me feel very assured throughout my viewing....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 26, 2018
View all comments (1)
Dear Greg. Thank you very much for leaving your review. We are pleased that you are happy with Kevin's service and look forward to many future dealings. Kind regards, Alex Neil Estate Agents ...

“ Great Service... ”

Jul 26,2018
Minithumbup
Kevin
By: 'Vicky'
Jul 26,2018
1 people found
this helpful
Kevin is very well-informed and knowledgeable and was extremely helpful in assisting with my property search. I wouldn't hesitate to recommend such a great service....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 27, 2018
View all comments (1)
Dear Vicky. Thank you very much for such a nice review for Kevin. We are glad that you are happy with his assistance and that you would recommend him. We wish you all the best and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Very helpful and professional... ”

Jul 26,2018
Minithumbup
Ayrton
By: 'Jordan k'
Jul 26,2018
1 people found
this helpful
Ayrton was very helpful and professional. His knowledge of the property was spot on, although the property wasn't for us he made the time and viewing very pleasant. He made us very comfortable and at ease and will definitely be using him in the ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 27, 2018
View all comments (1)
Dear Jordan. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Ayrton and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Quick and Clean... ”

Jul 24,2018
Minithumbup
Anh
By: 'Jack'
Jul 24,2018
1 people found
this helpful
Anh showed my girlfriend and I around one flat. He didn't push us, he didn't give any sense of urgency, he just let the flat sell itself and it did exactly that. He seemed to have a good relationship with the landlord and ...
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Was this helpful? Yes
By: Tony
Jul 31, 2018
View all comments (3)
Anh showed me and my girlfriend around. He was really friendly, made jokes at time. I felt really comfortable with him. He knows what hes talking about. If i do wanna find another house i would like him to show me around. ...

“ A very proactive team member... ”

Jul 20,2018
Minithumbup
Kevin
By: 'Dino'
Jul 20,2018
1 people found
this helpful
I have been dealing with Kevin and has been very active in finding me the right property. Highly recommend and understands customer needs....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 23, 2018
View all comments (1)
Dear Dino. Thank you very much for leaving your review. We are pleased that you are happy with Kevin's assistance and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Professional and Knowledgeable... ”

Jul 17,2018
Minithumbup
Kevin
By: 'Shaun'
Jul 17,2018
1 people found
this helpful
Kevin puts the extra effort in to understand your requirements and is highly knowledgeable of the property market. Was always available to answer all my enquiries...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 17, 2018
View all comments (1)
Dear Shaun. Thank you very much for leaving your review. We are pleased that you are happy with Kevin's assistance and we look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Efficient... ”

Jul 04,2018
Minithumbup
Anh
By: 'Rita'
Jul 04,2018
1 people found
this helpful
I found Anh Le to be very efficient during the whole process as well as responsive to my queries regarding the property and renting process. Anh Le is also friendly and professional....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jul 04, 2018
View all comments (1)
Dear Rita. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Anh. We wish you all the best and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Customer service... ”

Jun 29,2018
Minithumbup
Kevin
By: 'Anisha'
Jun 29,2018
1 people found
this helpful
Customer service was excellent and i was informed about each and every detail in a very easy to understand way...
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By: Alex Neil Estate Agents
Jun 29, 2018
View all comments (1)
Dear Anisha. Thank you so much for leaving your review. We are very pleased that you are happy with Kevin's assistance and look forward to dealing with you in the future. Kind regards, Alex Neil Estate Agents ...

“ Informative, knowledgable, professional and warm and friendly!... ”

Jun 27,2018
Minithumbup
Kevin
By: 'Marie O'
Jun 27,2018
1 people found
this helpful
Kevin at Alex Neil has been really helpful and reassuring in my search for a property and offered useful, relevant advice. I have felt supported and able to ask any questions and Kevin has gone out of his way to provide answers. I couldn't ...
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Comment on agent fees
I’m a buyer.
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 28, 2018
View all comments (1)
Dear Marie. Thank you very much for leaving your review. We are very pleased that you are happy with Kevin's assistance and look forward to dealing with you in the future. Best regards, Alex Neil Estate Agents ...

“ Professional, respectful, honest... ”

Jun 07,2018
Minithumbup
Anh
By: 'Manda'
Jun 07,2018
1 people found
this helpful
Ahn Le kept us informed at every stage so we never felt we were out of the loop or needed to chase to find out what was happening. He was always polite, respectful and friendly and gave the impression of being a genuinely honest broker ...
read full review
Comment on agent fees
Reasonable fees in comparison to other agents in the area.
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 07, 2018
View all comments (1)
Dear Manda. Thank you very much for leaving your review. We are very pleased that you are happy with Anh's assistance and that you have found the right place. We wish you all the best and look forward to deal with you in the future. Best regards, Alex Neil Estate Agents ...

“ Very helpful staff... ”

May 11,2018
Minithumbup
Elizabeth
By: 'Kent'
May 11,2018
1 people found
this helpful
Liz offered her dedicated support from the very beginning to the end of our purchase process. She's friendly, efficient and professional. Buying a property was a stressful thing and I appreciated her assistance throughout the process....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
May 11, 2018
View all comments (1)
Dear Kent. Thank you very much for leaving your review. We are glad that you are happy with Liz's assistance. Kind regards, Alex Neil Estate Agents ...
Areas covered
  • Shoreditch
  • E1
  • Stratford
  • E2
  • E15
  • E3
  • E20
  • E5
  • E8
  • E9
  • Bow
  • Hackney
  • Bethnal Green
  • Victoria Park
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 72% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £310,000
  • Max: £310,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 26 2 4 0 12 0 1 0
Staff picture Matteo Congedo
(102)

Staff picture Lucia
(10)

Staff picture Anh
(23)

Staff picture Priscilla
(33)

Staff picture Rebecca
(68)

Staff picture Lauren
(0)

Staff picture Yasmin
(4)

Staff picture Elizabeth
(3)

Staff picture Kevin
(11)

Staff picture Ayrton
(15)

Fees

We work on a no sale - no fee basis.

Please directly contact us to discuss our services and fee levels.

We offer Free Valuations and repeat customer discounts.
Last updated at 10:38 AM 04/04/2018 by allAgents

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:38 AM 04/04/2018 by allAgents

Awards won by Alex Neil Estate Agents, London E3 5QR

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