Canary Wharf and Docklands, London, E14
4.8/5, 1063 reviews
97% recommended
95% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Canning Town, Royal Docks, Beckton, ... show more Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown.

Established in 1984, Alex Neil Canary Wharf & Docklands have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

As a friendly, dynamic and market leading estate agent, you will receive the highest levels of integrity from our team. Whether you are selling or letting, looking to buy or rent a new home, we can cater for all your property requirements. Our portfolio of available properties is updated daily and enables us to constantly offer a wide variety of homes both for sale and to let.

This ensures we are the first contact for many local, national and international enquiries producing large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients, we regularly welcome returning customers with repeat business and recommendations.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record in Canary Wharf & Docklands is excellent.
Visit our website - www.alexneil.com

Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £32,900 £850,000
Lettings 91% 96% £500 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
106 3 531 21 164 2 214 6 12 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties
Images & Videos

“Would Recommend...”

Share on :
Feb 27,2019
Minithumbup
Harry
By: 'Mon'
Feb 27,2019
1 people found
this helpful
Very satisfied and thankful for all the help finding the right property and throughout the past year renting with them for their communication and experience....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 28, 2019
View all comments (1)
Dear Mon, Thank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Excellent Service...”

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Feb 26,2019
Minithumbup
Lucia
By: 'Ali'
Feb 26,2019
1 people found
this helpful
Alex Neil has been my managing agent for my London apartment for many years and I have always received excellent service. Eva Yordanova is brilliant: kind, efficient and always making pro-active suggestions. She replies very quickly to my emails and I really like dealing with ...
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Comment on agent fees
Reasonable for the service received.
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 26, 2019
View all comments (1)
Dear Ali, Thank you very much for leaving your review for Lucia and Eva. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Excellent service...”

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Feb 26,2019
Minithumbup
Bora
By: 'Mr'
Feb 26,2019
1 people found
this helpful
Having just relocated to London I needed to find the ideal flat to rent. Luckily I met Bora Huseyin. His local area knowledge was impeccable and he went above and beyond for my partner and I. He ensured that everything was done in a timely ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 27, 2019
View all comments (1)
Dear Mr Johns, Thank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic Consultant...”

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Feb 26,2019
Minithumbup
Bora
By: 'Burhan'
Feb 26,2019
1 people found
this helpful
Helped me on my journey to find a property to rent. Made life extremely easy for me and always kept in contact even through references when he did not have to. Great guy with great attitude and service....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 27, 2019
View all comments (1)
Dear Burhan K, Thank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Amazing...”

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Feb 26,2019
Minithumbup
Harry
By: 'Elena'
Feb 26,2019
1 people found
this helpful
Alex Neil in Canary Wharf is the best agent in the area. They are transparent and they provide very good customer service. Harry and Valentina worked really hard to get my offer accepted and we are happy...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 27, 2019
View all comments (1)
Dear Elena, Thank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Simply amazing!!!...”

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Feb 26,2019
Minithumbup
By: 'MB'
Feb 26,2019
1 people found
this helpful
Eva Yordanova is simply amazing! She is the most professional person that I have ever dealt with. She is incredibly efficient, providing clear responses and leaves you with no further questions even after reading few sentences. She has an exceptional customer service and definitely knows ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 27, 2019
View all comments (1)
Dear MB, Thank you very much for leaving your review for Eva. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Excellent...”

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Feb 26,2019
Minithumbup
Bora
By: 'MR'
Feb 26,2019
1 people found
this helpful
Bora was very easy to talk to and sold my property without any hiccups he is a great credit to the company who I will definitely use in the future and widely recommend other landlords like myself to get bora to assist with selling a ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 27, 2019
View all comments (1)
Dear Mr Bradders, Thank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Request this man...”

Share on :
Feb 26,2019
Minithumbup
Bora
By: 'CEO'
Feb 26,2019
1 people found
this helpful
I spoke to mr huseyin about the requirements for me and my family, and he went above and beyond, his knowledge of the area was fantastic and met our needs and I'm very happy with outcome of my 2 bed property. I recommend this gentleman to ...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 27, 2019
View all comments (1)
Dear Ceo Rogers, Thank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Highly recommended...”

Share on :
Feb 26,2019
Minithumbup
Harry
By: 'Jeremy'
Feb 26,2019
1 people found
this helpful
Harry and Valentina! Thank you so much for all your effort and time assisting my purchase. It has been a long journey since last year but we have finally landed on our destination. Truely happy with the result and looking forward to our next journey ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 27, 2019
View all comments (1)
Dear Jeremy, Thank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Excellent...”

Share on :
Feb 25,2019
Minithumbup
By: 'Raj'
Feb 25,2019
1 people found
this helpful
I spoke to a lovely guy in Alex neil. He help me with all my enquirers. I received the best customer service in a long time. I will definetly referee Alex Neil to my friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 25, 2019
View all comments (1)
Dear Raj, Thank you very much for leaving your review for Abul. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Very happy...”

Share on :
Feb 25,2019
Minithumbup
Bora
By: 'Mr'
Feb 25,2019
0 people found
this helpful
Dealing with Bora has been an absolute pleasure. His customer skills are excellent and I would 100% recommend him to anyone looking for a property...
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Was this helpful? Yes

“Fantastic service...”

Share on :
Feb 22,2019
Minithumbup
Bora
By: 'Mr'
Feb 22,2019
1 people found
this helpful
Highley recomended agent ,fantastic customer service, and a joy to deal with will be keeping in touch soon thanks bora,...
read full review
Comment on agent fees
I have just recently rented a property out in the east london with the help of bora huseyin. Not only did he rent the property but helped all the way through keeping in contact freqeuntly to keep me in the loop. Highley recomended agent brilliant personality thanks.
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 22, 2019
View all comments (1)
Dear Mr agaoglu, Thank you very much for leaving your review for Bora. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Superb Service...”

Share on :
Feb 22,2019
Minithumbup
Bora
By: 'Agniska'
Feb 22,2019
0 people found
this helpful
Recently dealt with this sales consultant in finding me a property, customer service is fantastic and knowledge provided was a excellent help to. Bora was a pleasure to deal with and was very happy to help all that he could...
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Was this helpful? Yes

“great service...”

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Feb 22,2019
Minithumbup
Bora
By: 'Sam'
Feb 22,2019
1 people found
this helpful
Great sales consultant and real credit to your company. Bora helped myself & partner in finding the perfect place & we couldn't be happier with the location & flat. Very satisfied and would highly recommend...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 25, 2019
View all comments (1)
Dear Sam Howarth, Thank you very much for leaving your review for Bora. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Fantastic experience...”

Share on :
Feb 22,2019
Minithumbup
Bora
By: 'Louise'
Feb 22,2019
1 people found
this helpful
From the beginning to the end, helped me and my friend with our search for a two bedroom apartment. Was very patient and helped us find a great new home to live in. First class service and genuine person. Thank you Bora for your help...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 25, 2019
View all comments (1)
Dear Louise B, Thank you very much for leaving your review for Bora. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Excellent!!...”

Share on :
Feb 21,2019
Minithumbup
Bora
By: 'Alexander'
Feb 21,2019
1 people found
this helpful
My husband and I dealt with a young man named Bora Huseyin. We are so pleased with his customer relation skills. Very friendly, smiley chap who took away our stress of first time buying. He was very professional from beginning to end. I would highly ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 21, 2019
View all comments (1)
Dear Alexander Packman, Thank you very much for leaving your review for Bora. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Asset to your company...”

Share on :
Feb 21,2019
Minithumbup
Bora
By: 'Javinder'
Feb 21,2019
1 people found
this helpful
As a landlord it is very distressing sometimes to find a right sales team so this paticular sales member Bora Huseyin was a absolute star and made everything feel at ease in finding me a sale. He was genuine and went beyond his role in ...
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Was this helpful? Yes
By: Javinder Singkaur
Feb 22, 2019
View all comments (1)
Dear Javinder Singkaur, Thank you very much for leaving your review for Bora. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“5* Customer service skills...”

Share on :
Feb 20,2019
Minithumbup
Bora
By: 'Happy'
Feb 20,2019
1 people found
this helpful
Myself & my partner had just had a new born baby and were looking for our first property. We were lucky enough to be dealt with by a young chap called Bora Huseyin, who made the whole process seamless from start to finish. He was always ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 20, 2019
View all comments (1)
Thank you so much for leaving your review for Bora. We are very pleased that you are happy with the service he provided and with your new home. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“A credit to the company...”

Share on :
Feb 20,2019
Minithumbup
Bora
By: 'Ali'
Feb 20,2019
1 people found
this helpful
Being an agent myself with over 10 years experience in both sales and lettings Bora was very attentive. He listened to my needs, was proffesional and extremely helpful. A credit to the company, keep up the good work and all the best with your future career. ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 21, 2019
View all comments (1)
Dear Ali. Thank you so much for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“First Class Customer Service...”

Share on :
Feb 20,2019
Minithumbup
Bora
By: 'Mr'
Feb 20,2019
1 people found
this helpful
Bora was an excellent agent who made the whole process so simple. Was always on hand to answer any questions me and my partner had. Couldn't recommend enough...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 21, 2019
View all comments (1)
Dear Mr Johnston. Many thanks for leaving your review. We are very happy that you are satisfied with Bora's assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Made renting a property extremely easy!!...”

Share on :
Feb 20,2019
Minithumbdown
Bora
By: 'Jamie'
Feb 20,2019
1 people found
this helpful
Being young and never rented a property before i was worried. Meeting Bora was a god send. He gave me great advice and helped guide me through the whole process. Always listened and responded back promptly to my questions. Great guy and very helpful. Thank ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 21, 2019
View all comments (1)
Dear Jamie. Than you so much for leaving your review for Bora. We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Great service...”

Share on :
Feb 11,2019
Minithumbup
Maciej
By: 'Wayne'
Feb 11,2019
0 people found
this helpful
I phoned Alex Neil for the first time, I spoke to a lovely gentleman Abul. He help me with my enquirers. Now I know what I am looking for and I will definetly come back to this agent....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Job well done...”

Share on :
Feb 08,2019
Minithumbup
Harry
By: 'Chloe'
Feb 08,2019
1 people found
this helpful
First time witth Alex Neil. Fantastic service provided by Alex Neil Canary Wharf team. Special thanks to Harry the manager and also Do Yeon. I was getting concerend about current market situation but Harry came up with a good plan. As we initiated Do Yeon ...
read full review
Comment on agent fees
Very good!
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 08, 2019
View all comments (1)
Dear Chloe, Thank you very much for leaving your review for Do Yeon and Harry. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Awesome...”

Share on :
Feb 08,2019
Minithumbup
By: 'Nazma'
Feb 08,2019
1 people found
this helpful
I called up Alex neil spoke to 2 lovely people. They help me so much and answered all my questions specially abul and valatina. These guys are awesome, they know what they are doing. Great job guys!!!!!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 08, 2019
View all comments (1)
Dear Nazma, Thank you very much for leaving your review for Abul and Valentina. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Perfect...”

Share on :
Feb 06,2019
Minithumbup
Harry
By: 'Pete'
Feb 06,2019
1 people found
this helpful
Alex nei one of the best agency around. Thanks to Harry and abul who help me find my perfect property in isle of dogs. They help me so much even when I was being very difficult. I will definetly recommend them to my friends and ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 06, 2019
View all comments (1)
Dear Pete, Thank you very much for leaving your review for Abul and Harry. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Happy customer...”

Share on :
Feb 06,2019
Minithumbup
By: 'Jade'
Feb 06,2019
1 people found
this helpful
I am very happy with the service from Alex Neil. Special thanks to Do Yeon who looked after us with all his heart. There is no reason why I wouldn't rate his service a five stars. Keep up the good work!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 07, 2019
View all comments (1)
Dear Jade, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Hidden star!...”

Share on :
Feb 05,2019
Minithumbup
Harry
By: 'Jess'
Feb 05,2019
1 people found
this helpful
Alex Neil has been looking after my property for many years now and they never stop to impress me. The moment my property was back in the market Do Yeon and his colleagues arranged viewings. They did a fantastic job. Do Yeon in the end ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 05, 2019
View all comments (1)
Dear Jess, Thank you very much for leaving your review for Do Yeon and Harry. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Superb...”

Share on :
Feb 05,2019
Minithumbup
By: 'Dimitri'
Feb 05,2019
0 people found
this helpful
Do Yeon Kim is a true gentleman in this business. He knows his stock, understands client's needs and doesn't try too hard to be good. He is a natural. I am happy with the way he looked after our deal. No interruption during work and ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Amazing...”

Share on :
Feb 04,2019
Minithumbup
By: 'Ralph'
Feb 04,2019
1 people found
this helpful
My recent experience with Alex Neil was possitive and I am gladly leaving a review for both Do Yeon and Valentina. They are professional and enjoy what they do. Excellent customer care. Being able to view properties on Sunday was a time saver for us. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 05, 2019
View all comments (1)
Dear Ralph. Thank you so much for leaving your review for Do Yeon and Valentina. We are very pleased that you are happy with their assistance and we look forward to dealing with you again in the future. Best regards, ALex Neil Estate Agents ...

“Very good...”

Share on :
Feb 04,2019
Minithumbup
By: 'Kenny'
Feb 04,2019
1 people found
this helpful
Do Yeon is an attentive person and his enthusiasm towards finding the best property for his clients made my property search very fun. I am so happy to move in to my new home without any issues with landlord accepting all my requirments, which I ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 05, 2019
View all comments (1)
Dear Kenny. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Do Yeon and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
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Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:11 AM 01/07/2020 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf and Docklands, London, E14