Canary Wharf and Docklands, London, E14
4.8/5, 1063 reviews
97% recommended
95% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Canning Town, Royal Docks, Beckton, ... show more Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown.

Established in 1984, Alex Neil Canary Wharf & Docklands have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

As a friendly, dynamic and market leading estate agent, you will receive the highest levels of integrity from our team. Whether you are selling or letting, looking to buy or rent a new home, we can cater for all your property requirements. Our portfolio of available properties is updated daily and enables us to constantly offer a wide variety of homes both for sale and to let.

This ensures we are the first contact for many local, national and international enquiries producing large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients, we regularly welcome returning customers with repeat business and recommendations.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record in Canary Wharf & Docklands is excellent.
Visit our website - www.alexneil.com

Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £32,900 £850,000
Lettings 91% 96% £500 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
106 3 531 21 164 2 214 6 12 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties
Images & Videos

“Alex Neil Estate agents have been very clear ......”

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Aug 22,2019
Minithumbup
Harry
By: 'Christine'
Aug 22,2019
1 people found
this helpful
Alex Neil Estate agents have been very clear with our tenancy agreement and the agent Harry has been very patient in explaining what we need to do with regards to the tenancy processing. He was also accommodating when we needed to view the house for ...
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Christine, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assistning you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry has found us a tenant not once but twic......”

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Aug 22,2019
Minithumbup
Harry
By: 'Lesley'
Aug 22,2019
1 people found
this helpful
Harry has found us a tenant not once but twice within 1 day. The management of all viewings was conducted professionally, with excellent communication via email & text regarding every viewing. It’s a pity the sales people are let down by poor communication from the property ...
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Lesley, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry's very passionate and considerate when ......”

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Aug 22,2019
Minithumbdown
Harry
By: 'Tao'
Aug 22,2019
1 people found
this helpful
Harry's very passionate and considerate when dealing with our purchase. When we questions the floorplan, he responded promptly and corrected the errors in time....
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Tao Zhang, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil's service is very helpful and Macie......”

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Aug 22,2019
Minithumbup
Maciej
By: 'Honglin'
Aug 22,2019
1 people found
this helpful
Alex Neil's service is very helpful and Maciej found a nice flat with a satisfying location. The whole process is fast !...
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By: Alex Neil Estate Agents
Aug 23, 2019
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Dear Honglin Chen, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Mohammad was very pleasant. He was on time to......”

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Aug 20,2019
Minithumbup
By: 'laura'
Aug 20,2019
1 people found
this helpful
Mohammad was very pleasant. He was on time to show me the property which I was shocked because all agents I have dealt with are never on time. He was very professional and knowledgable on the property....
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By: Alex Neil Estate Agents
Aug 20, 2019
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Dear Laura, Thank you for taking the time and trouble to leave this positive review about your experience. We were pleased to receive your feedback and look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Mohammad was very pleasant. He was on time to......”

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Aug 20,2019
Minithumbup
By: 'laura'
Aug 20,2019
0 people found
this helpful
Mohammad was very pleasant. He was on time to show me the property which I was shocked because all agents I have dealt with are never on time. He was very professional and knowledgable on the property....
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“Oustanding Service...”

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Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Ty'
Aug 01,2019
1 people found
this helpful
Amazing service, couldnt have asked for any better, going to recommend these staff to a number of people! Good Job!...
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By: Alex Neil Estate Agents
Aug 01, 2019
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Dear Ty, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent...”

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Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Zaan'
Aug 01,2019
1 people found
this helpful
Always providing excellent service and it is so easy to work with Maj and Harry, makes life so much easier when you have people who are always passionate about the job and not only providing you with the service you require but going over and ...
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By: Alex Neil Estate Agents
Aug 01, 2019
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Dear Zaan, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great experience, both Maciej and harry helpe......”

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Aug 01,2019
Minithumbup
Maciej
Harry
By: 'Sheila'
Aug 01,2019
1 people found
this helpful
Great experience, both Maciej and harry helped me out, been super happy to work with this agency. Professional photos and professional with everything they do !...
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By: Alex Neil Estate Agents
Aug 01, 2019
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Dear Sheila, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant - Was amazed at how quickly the ser......”

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Aug 01,2019
Minithumbup
Maciej
Harry
By: 'George'
Aug 01,2019
1 people found
this helpful
Brilliant - Was amazed at how quickly the service provided was done, Maciej and Harry did a great job with everything !!...
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By: Alex Neil Estate Agents
Aug 01, 2019
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Dear George, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Very fantastic job from Alex neil, Harry And ......”

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Jul 31,2019
Minithumbup
Maciej
Harry
By: 'Subaj'
Jul 31,2019
1 people found
this helpful
Very fantastic job from Alex neil, Harry And Maciej where a pleasure to work with I appriecate the work and effort put into my property!!!...
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By: Alex Neil Estate Agents
Jul 31, 2019
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Dear Subaj Fue, Thank you very much for leaving this review about your experiences. We were pleased to receive your feedback and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Always love working with Maj, fantastic indiv......”

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Jul 31,2019
Minithumbup
Maciej
By: 'jay'
Jul 31,2019
1 people found
this helpful
Always love working with Maj, fantastic individual and gets the work done quick. Would highly recommend him to anyone that’s looking for a property....
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By: Alex Neil Estate Agents
Aug 01, 2019
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Dear Jay, Thank you for leaving this positive review about your experience of dealing with us. We were pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant Service - Offer Accepted in less th......”

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Jul 11,2019
Minithumbup
Harry
By: 'Sarah'
Jul 11,2019
1 people found
this helpful
Brilliant Service - Offer Accepted in less than 48 hours! Fabulous service - Thank you Harry. I enquired on Tuesday eve, got a phone call 10 minutes later, booked a viewing on Wednesday morning and by Thursday morning I'd had an offer accepted. I was pleased with ...
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By: Alex Neil Estate Agents
Jul 12, 2019
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Dear Sarah. Thank you for leaving your review for Harry. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry and Magic, helped me sellMy house supe......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Rev'
Jun 27,2019
1 people found
this helpful
Harry and Magic, helped me sell My house super quickly. The property was on the market for less than 1 week and it went under offer !...
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By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear Rev Xu, Thank you for leaving this review, it is always lovely to hear from a satisfied customer. We are pleased to have been of service and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Magic and Harry have helped me secure my new ......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'San'
Jun 27,2019
1 people found
this helpful
Magic and Harry have helped me secure my new property. I love my new place and I am so pleased meeting these 2 agents....
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By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear San Tan, We were pleased to read your positive review, thank you for taking time out to write it. Look forward to assisting any future move you make. Best regards, Alex Neil Estate Agents ...

“Harry and Maciej helped me secure my wonderfu......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Max'
Jun 27,2019
1 people found
this helpful
Harry and Maciej helped me secure my wonderful home after weeks of research I found Alex neil which helped me secure my property in a couple weeks...
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By: Alex Neil Estate Agents
Jun 27, 2019
View all comments (1)
Dear Max, Thank you for leaving this review, we enjoy hearing from satisfied customers. We are pleased to have been of service and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Maciej and harry did a great job helping me v......”

Share on :
Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Fred'
Jun 27,2019
1 people found
this helpful
Maciej and harry did a great job helping me valuate my property and helped me find great tenets. I am very happy this is my 6 th property I have with them now !...
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By: Alex Neil Estate Agents
Jun 27, 2019
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Dear Fred, Thank you for leaving this positive review about our service and team. We were pleased to read your comments and hope to help you again in the future. Best regards, Alex Neil Estate Agents ...

“Maciej and Harry where a pleasure to work wit......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Denis'
Jun 27,2019
1 people found
this helpful
Maciej and Harry where a pleasure to work with, very quick and easy. They helped me book a valuation for my property and helped me buy a new one !...
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By: Alex Neil Estate Agents
Jun 27, 2019
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Dear Denis, Thank you for taking time out to leave your positive review of your experience. We are pleased things went well and look forward to being of assistance again in the future. Best regards, Alex Neil Estate Agents ...

“HArry and Maciej where fabulous, found the pr......”

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Jun 27,2019
Minithumbup
Maciej
Harry
By: 'Greg'
Jun 27,2019
1 people found
this helpful
HArry and Maciej where fabulous, found the property of my dreams, perfect location and the a very safe area . Thanks again Alex neil. Superb!!...
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By: Alex Neil Estate Agents
Jun 27, 2019
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Dear Greg, Thank you for leaving this positive review about your experience of dealing with our Canary Wharf team. We are pleased to have been able to help and hope that we can assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Good...”

Share on :
Jun 07,2019
Minithumbup
By: 'Nat'
Jun 07,2019
2 people found
this helpful
I have been renting a property for 2 years with Alex Neil. Their overall service is Ok although they sometimes were not very responsive or helpful. It is a shame they charge very high for references and also for renewing the rent for a short stay ...
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Comment on agent fees
Expensive
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 07, 2019
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Dear Nat. Thank you for leaving your constructive review. We are pleased that you have been happy with our services and we will address your concerns accordingly. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Perfect...”

Share on :
Jun 02,2019
Minithumbup
Harry
By: 'Kai'
Jun 02,2019
1 people found
this helpful
Both did a perfect job. Very uncomplicated, very good flow of information . Always in contact about any issue and really cared about us. Very kind and polite . There is nothing they could do better . Thank you very much...
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Comment on agent fees
Very very good, couldn’t ask for more . Open ear every time , with every question . Always tried to help .
Was this helpful? Yes
By: Alex Neil Estate Agents
Jun 03, 2019
View all comments (1)
Dear Kai. Thank you for leaving your review for Harry and Eva. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil is for best service...”

Share on :
May 29,2019
Minithumbup
Lucia
Lauren
By: 'Mohamamd'
May 29,2019
1 people found
this helpful
I was a tenant in a property for 18 months that was managed by Alex Neil. The service was excellent. I got respond from Alex Neil when ever I needed them for any problem during my stay at that property....
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By: Alex Neil Estate Agents
May 29, 2019
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Dear Mohamamd, Thank you very much for leaving this complimentary review, we are pleased that you had a good experience. We look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Long term tenant...”

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May 25,2019
Minithumbup
By: 'Long'
May 25,2019
1 people found
this helpful
Alex neil is not a bad real estate and they do offer some good services. I have been a tenant for over 18 months and there have been some maintenance and repair issues which they resolved though timelines could be improved. Though it has yet not ...
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By: Alex Neil Estate Agents
May 28, 2019
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Thank you for leaving this review, we appreciate your feedback and recommend that you maintain dialogue with our Property Management Team regarding any outstanding repairs. Best regards, Alex Neil Estate Agents ...

“Highly experienced...”

Share on :
May 18,2019
Minithumbup
Harry
By: 'MC'
May 18,2019
1 people found
this helpful
Thanks to Harry for landing me my first property purchase. He was proactive, efficient and very helpful throughout the entire process. Big thanks....
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Comment on agent fees
Good
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By: Alex Neil Estate Agents
May 20, 2019
View all comments (1)
Dear MC. Many thanks for leaving your review. We are pleased that you are happy with the service provided by Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent...”

Share on :
Apr 30,2019
Minithumbup
Maciej
By: 'Johnny'
Apr 30,2019
0 people found
this helpful
The agent provided provided excellent service and covered all the basis and gave information I needed. Very thankful to have had Maciej!...
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By: Alex Neil Estate Agents
Apr 30, 2019
View all comments (1)
Dear Johnny. Many thanks for leaving your review for Maciej. We are very pleased that you are happy with the service provided by him and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great Service...”

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Apr 30,2019
Minithumbup
Maciej
By: 'Abraham'
Apr 30,2019
1 people found
this helpful
Great service and help provided by the agent. Happy with the results and was quick to buy a property, Thanks !...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 30, 2019
View all comments (1)
Dear Abraham. Thank you so much for leaving your review for Maciej. We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Stunning...”

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Apr 30,2019
Minithumbup
Maciej
Harry
By: 'Glory'
Apr 30,2019
1 people found
this helpful
Thank you very much for your help Maciej & Harry. I am a first time buyer and the process could not be any more smoother...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Glory. Thank you for leaving your review for Maciej and Harry. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Super...”

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Apr 30,2019
Minithumbup
By: 'Alex'
Apr 30,2019
1 people found
this helpful
Bogdan had it all, very communicative, honest, punctual and in no time he found me a really good place to stay for the next years!...
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Alex. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Bogdan and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“No issues...”

Share on :
Apr 30,2019
Minithumbup
By: 'Zizi'
Apr 30,2019
1 people found
this helpful
I relocated my bank job to London in Canary Wharf, Bogdan showed me few properties at short notice and managed to get me a property in a really good time manner as I was in a delicate situation....
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By: Alex Neil Estate Agents
May 01, 2019
View all comments (1)
Dear Zizi. Many thanks for leaving your review for Bogdan. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Bought first home...”

Share on :
Apr 30,2019
Minithumbup
By: 'Mario'
Apr 30,2019
1 people found
this helpful
I bought my first home for me and my family in Isle of dogs, Bogdan and his team have been very efficient...
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By: Alex Neil Estate Agents
May 01, 2019
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Dear Mario. Many thanks for leaving your review for Bogdan. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo
(127)
Staff picture Lucia
(23)
Staff picture Maciej
(76)
Staff picture Rebecca
(70)
Staff picture Michelle
(54)
Staff picture Rabeya
Staff picture Hannah
(7)
Staff picture Alan
(2)
Staff picture Lauren
(1)
Staff picture Immanuel
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:11 AM 01/07/2020 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf and Docklands, London, E14