Canary Wharf and Docklands, London, E14
4.8/5, 1063 reviews
97% recommended
95% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Canning Town, Royal Docks, Beckton, ... show more Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown.

Established in 1984, Alex Neil Canary Wharf & Docklands have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

As a friendly, dynamic and market leading estate agent, you will receive the highest levels of integrity from our team. Whether you are selling or letting, looking to buy or rent a new home, we can cater for all your property requirements. Our portfolio of available properties is updated daily and enables us to constantly offer a wide variety of homes both for sale and to let.

This ensures we are the first contact for many local, national and international enquiries producing large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients, we regularly welcome returning customers with repeat business and recommendations.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record in Canary Wharf & Docklands is excellent.
Visit our website - www.alexneil.com

Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £32,900 £850,000
Lettings 91% 96% £500 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
106 3 531 21 164 2 214 6 12 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS
Latest Properties
Images & Videos

“Excellent...”

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Feb 03,2019
Minithumbup
By: 'Zayn'
Feb 03,2019
1 people found
this helpful
Very professional & expert suggestions and advice. Highly recommended! Very satisfied by the service which was provided. Very easy to talk to & didn't feel overwhelmed. Many thanks!!!...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 04, 2019
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Dear Zayn, Thank you very much for leaving your comments for Abul we are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“New to Canary Wharf...”

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Feb 03,2019
Minithumbup
By: 'Emily'
Feb 03,2019
1 people found
this helpful
Do Yeon guided us through the whole process. We are thankful for all his hard work and advice. The minute we found a property that we liked he moved so quick from arranging viewing to getting our offer accepted. We are so excited!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 04, 2019
View all comments (1)
Dear Emily, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Good agent...”

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Feb 02,2019
Minithumbup
By: 'Liz'
Feb 02,2019
1 people found
this helpful
I will definitely recommend Do Yeon to my friends when they need to move around Canary Wharf. Do Yeon provided first class tailored service. I am very happy with the care I recieved. He did an excellent job at finding and securing my new flat ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 04, 2019
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Dear Liz, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Good...”

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Feb 02,2019
Minithumbup
By: 'Maelle'
Feb 02,2019
1 people found
this helpful
In Canary Wharf there is Alex Neil. In Alex Neil there is Do Yeon. He is the most professional agent! I am very happy with the service he provided. He did good job at finding and securing my new home...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 04, 2019
View all comments (1)
Dear Maelle, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Not enough stars to rate this man...”

Share on :
Jan 31,2019
Minithumbup
By: 'Chrostoph'
Jan 31,2019
1 people found
this helpful
Do Yeon is one of a kind. He was never late to viewings and always keeping his calm. When I viewed the property, which I have move into now, I had a specific request anout furniture arrangement. Do Yeon came back to my offer with ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Dear Chrostoph, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Excellent service...”

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Jan 31,2019
Minithumbup
By: 'Nuhaa'
Jan 31,2019
1 people found
this helpful
I am fully satisfied with the service provided by this company. A massive thanks to Abul who helped us with the process of finding a property that suited our needs. He was very professional and friendly & easy to communicate with. All our questions were answered ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Dear Nuhaa, Thank you very much for leaving your review for Abul. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Excellent...”

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Jan 31,2019
Minithumbup
By: 'Meah'
Jan 31,2019
1 people found
this helpful
I'm very glad to meet with Abul khayer. He is a very polite and sincere, respectful gentlemen. He was so patient with us. I know he well do well in his life because of his kindness toward costumer....
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By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Dear Meah, Thank you very much for leaving your review for Abul. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Abdul khayer was so good...”

Share on :
Jan 31,2019
Minithumbup
Harry
By: 'Abdul'
Jan 31,2019
1 people found
this helpful
This young man was really good with this position He has so confident while he was talking to us ,He has so much patient , the way he explain every thing is was understandable and clear ....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Thank you very much for leaving your review for Abul. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Verry good...”

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Jan 31,2019
Minithumbup
By: 'Abul'
Jan 31,2019
1 people found
this helpful
Im fully satisfied with the service provided by this companay . A massive thank to abul who helped me and my husband with the process of finding anvest property that suited us ....
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Thank you very much for leaving your 5 star review. We are so pleased that you were happy with the service provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Good service...”

Share on :
Jan 31,2019
Minithumbup
By: 'Nathan'
Jan 31,2019
1 people found
this helpful
From the moment of first contact Do Yeon has been very helpful. Do Yeon listened to what we said in terms of requirements and tried his best to find a matching property. The fee structure at Alex Neil is simple and there is no hidden ...
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Comment on agent fees
Great
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Dear Nathan, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Excellent...”

Share on :
Jan 31,2019
Minithumbup
Harry
By: 'John'
Jan 31,2019
1 people found
this helpful
Just want to say Alex neil has the best agents around. Spoke with Harry and Abul, both help me with my enquiry very well. I am happy with the service they provided. I will definetly recommend my friends and family to these guys....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Dear John, Thank you very much for leaving your review for Abul and Harry. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Great experience...”

Share on :
Jan 31,2019
Minithumbup
By: 'Cátia'
Jan 31,2019
1 people found
this helpful
Finding a new house is always a stressful task, but when you are paired whit a person who understand what you are looking for that task turn in a good experiencnce. I always had had a Alex Neil as a reference on Real Estate market ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
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Dear Catia, Thank you very much for leaving your review for Edina. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“No stress...”

Share on :
Jan 31,2019
Minithumbup
By: 'Nick'
Jan 31,2019
1 people found
this helpful
After living in London for many years I found the experience of moving very stressful, mostly because of dealing with agencies. But with Alex Neil everything went smoothly and it changed my view. Do Yeon was sincere and he knew about his properties very well. ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Dear Nick SZ, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Verry good...”

Share on :
Jan 31,2019
Minithumbup
By: 'Shipa'
Jan 31,2019
1 people found
this helpful
I was really pleased with the service. Abul the state agent was really helpful and gave a lot of good advice. I will definitely return in the future when I am searching for properties....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Dear Shipa, Thank you very much for leaving your review for Abul. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Thanks...”

Share on :
Jan 31,2019
Minithumbup
By: 'Bom'
Jan 31,2019
1 people found
this helpful
Me and my flatmate Nick have been looking around for a while. It was difficult to find a decent agency. After reading positive reviews on this site we decided to contact Alex Neil. Do Yeon called and asked the usual questions and within an hour ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Dear Bom, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Happy customer...”

Share on :
Jan 31,2019
Minithumbup
By: 'Jason'
Jan 31,2019
1 people found
this helpful
My friend recommended Do Yeon from Alex Neil. He is very helpful. When I put my offer forward Do Yeon negotiated really hard on my behalf and secured my new home for next few years....
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Comment on agent fees
Fine
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 01, 2019
View all comments (1)
Dear Jason, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Good experience...”

Share on :
Jan 30,2019
Minithumbup
By: 'Bibiana'
Jan 30,2019
1 people found
this helpful
I was very pleased with Edina abilities. She is very nice, comprehensive and she listen carefully what we need and present us the right property. It was a pleasure to work whit someone so attentive. She was always careful to make this home buying process ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 30, 2019
View all comments (1)
Dear Bibiana, Thank you very much for leaving your review for Edina. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Amazing service...”

Share on :
Jan 30,2019
Minithumbup
By: 'Sameer'
Jan 30,2019
1 people found
this helpful
Hakeem and Abul are both excellent and hard workers. They went above and beyond for me and my partner and that is hence why I would definitely recommend them ....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 30, 2019
View all comments (1)
Dear Sameer, Thank you very much for leaving your comments for Abul. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Good...”

Share on :
Jan 30,2019
Minithumbup
By: 'Kelly'
Jan 30,2019
1 people found
this helpful
I am happy with the service provided by Do Yeon. He is gentle and caring. Me and my partner are very satisfied with everything. It was not easy to find the right one but Do Yeon guided us through and found us the one!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 30, 2019
View all comments (1)
Dear Kelly, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Satisfied...”

Share on :
Jan 30,2019
Minithumbup
By: 'Sebastian'
Jan 30,2019
1 people found
this helpful
It was a pleasure to have met Do Yeon. He is enthusiastic and full of energy. His knowledgable insight was very helpful in selecting our new home. Our offer was accepted without any complication and we are totally satisfied....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 30, 2019
View all comments (1)
Dear Sebastian, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Excellente...”

Share on :
Jan 30,2019
Minithumbup
By: 'Aurelian'
Jan 30,2019
1 people found
this helpful
I had the pleasure of having Do Yeon as my agent. He is smart and dedicated and honest. My concern while searching for a flat was that often agents ask to pay money first then they become unavailable causing lots of stress. This time was ...
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Comment on agent fees
I think it is affordable
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 30, 2019
View all comments (1)
Dear Aurelian, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Very good...”

Share on :
Jan 30,2019
Minithumbup
By: 'Akthar'
Jan 30,2019
1 people found
this helpful
Abul is a berry professional and friendly and easy to communicate with. All our question was answered well. And it has been felled well. And I was guided through each stap, a fan tactic overall service and highly recommended....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 30, 2019
View all comments (1)
Dear Akthar, Thank you very much for leaving your review for Abul. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Verry good...”

Share on :
Jan 30,2019
Minithumbup
By: 'Bashar'
Jan 30,2019
1 people found
this helpful
I am fully satisfied with the service provided by this company. A massive thanks to abdulwho helped us with the process of finding a property that suited our needs.he was ver professional and friendly & easy to communicate with....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Dear Bashar, Thank you very much for leaving your review for Abul. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Excellent...”

Share on :
Jan 30,2019
Minithumbup
By: 'Nabilah'
Jan 30,2019
0 people found
this helpful
I am fully satisfied with the service provided by this company. Abul was amazing as he helped us find a perfect property that best suited our needs. He's very kind and professional...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 31, 2019
View all comments (1)
Dear Nabilah, Thank you very much for leaving your review for Abul. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“abul khayer...”

Share on :
Jan 30,2019
Minithumbup
Immanuel
By: 'abul'
Jan 30,2019
0 people found
this helpful
I was very happy with the service that I had with Abul. he showed great mannerism and charisma towards me and was very polite. His a great person....
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“Dream home...”

Share on :
Jan 29,2019
Minithumbup
By: 'Mike'
Jan 29,2019
1 people found
this helpful
We were very anxious because we had limited time to find a property. So actually we were in panic. Do Yeon called me responding to my enquiry and I explained our situation to him. That we have to move in ASAP and also we have ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 29, 2019
View all comments (1)
Dear Mike, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Highly recommended...”

Share on :
Jan 29,2019
Minithumbup
By: 'Diana'
Jan 29,2019
1 people found
this helpful
I agree with many people who left good reviews about Do Yeon. He is very kind and professional. I am so glad to have found my new home. Absolutely loving it....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 29, 2019
View all comments (1)
Dear Diana, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“First time buyer...”

Share on :
Jan 29,2019
Minithumbup
By: 'Andy'
Jan 29,2019
1 people found
this helpful
I had a specific devlopment in Canary Wharf where I wanted to buy my first home. As I had a close friend living in that development I was not looking anywhere else. Luckily Alex Neil had a property in that development and Do Yeon took ...
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By: Alex Neil Estate Agents
Jan 29, 2019
View all comments (1)
Dear Andy, Thank you very much for leaving your comments for Do Yeon. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Helpful...”

Share on :
Jan 29,2019
Minithumbup
By: 'Emmanuel'
Jan 29,2019
0 people found
this helpful
Karl was helpful and friendly he has been nice with us all the long. I'm disaponned of Alex Neil managers who waste my time....
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By: Alex Neil Estate Agents
Feb 01, 2019
View all comments (1)
Dear Emmanuel, Thank you very much for leaving your review for Carl. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...

“Awesome...”

Share on :
Jan 29,2019
Minithumbup
Harry
By: 'Kalam'
Jan 29,2019
1 people found
this helpful
I spoke to Alex neil for the first time and they were excellent. They answered all my question. Abul and harry are such genuine people. They were lovely to speak I will definetly come back to them for any enquirers....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 30, 2019
View all comments (1)
Dear Kalam, Thank you very much for leaving your review for Harry and Abul. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents. ...
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Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:11 AM 01/07/2020 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf and Docklands, London, E14