Canary Wharf & Docklands, London, E14
4.8/5, 1007 reviews
97% recommended
95% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
96% lettings fee satisfaction
Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks, Britannia Village and ... show more Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks, Britannia Village and Silvertown.

Established in 1984, Alex Neil Canary Wharf & Docklands have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

As a friendly, dynamic and market leading estate agent, you will receive the highest levels of integrity from our team. Whether you are selling or letting, looking to buy or rent a new home, we can cater for all your property requirements. Our portfolio of available properties is updated daily and enables us to constantly offer a wide variety of homes both for sale and to let.

This ensures we are the first contact for many local, national and international enquiries producing large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients, we regularly welcome returning customers with repeat business and recommendations.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record in Canary Wharf & Docklands is excellent.
Visit our website - www.alexneil.com

Opening Hours
Address

Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £32,900 £850,000
Lettings 92% 96% £500 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
96 3 503 19 156 2 207 6 11 4
Areas covered
  • Canning Town
  • Docklands
  • Beckton
  • Canary Wharf
  • E14
  • Isle of Dogs
  • E16
  • Royal Docks
  • E3
  • Bow
  • E9
  • Hackney
  • E2
  • Bethnal Green
  • E1
  • Whitechapel
  • E1W
  • Wapping
  • E8
  • Shoreditch
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Great Experience with Alex Neil...”

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Apr 30,2020
Minithumbup
Harry
Michelle Holford
By: 'Thomas Davison'
Apr 30,2020
1 people found
this helpful
This was a first time purchase for me, and Harry and Michelle were very helpful and responsive throughout the purchase process. Overall a very good experience....
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By: Alex Neil Estate Agents
May 01, 2020
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Dear Thomas, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Harry Neal was very good at communicating and......”

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Mar 04,2020
Minithumbup
Harry
Michelle Holford
By: 'Paul Adrian Downing'
Mar 04,2020
1 people found
this helpful
Harry Neal was very good at communicating and presenting offers, he accepted when I gave reasons why we would not accept etc. until we found an offer that was acceptable. Michelle Holford did a great job of supporting us through a difficult time with the ...
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By: Alex Neil Estate Agents
Mar 04, 2020
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Dear Paul, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic work from Harry and Maciej, it was ......”

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Feb 28,2020
Minithumbup
Maciej
Harry
By: 'Greg D'
Feb 28,2020
1 people found
this helpful
Fantastic work from Harry and Maciej, it was a pleasure working with them Both. I have worked with other agents in the past but Alex Neil gave me the best service....
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By: Alex Neil Estate Agents
Feb 28, 2020
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Dear Greg, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“I received a great service from Harry and Mac......”

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Feb 27,2020
Minithumbup
Maciej
Harry
By: 'Harrison Blue'
Feb 27,2020
1 people found
this helpful
I received a great service from Harry and Maciej. I was pleased by the property they have helped me secure....
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By: Alex Neil Estate Agents
Feb 27, 2020
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Dear Harrison, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Harry and Maciej where a great pleasure to wo......”

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Feb 27,2020
Minithumbup
Maciej
Harry
By: 'Stacey'
Feb 27,2020
1 people found
this helpful
Harry and Maciej where a great pleasure to work with. They came down to my property m. Done photos / floor plan. Found me a tenant and I was able to move abroad...
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By: Alex Neil Estate Agents
Feb 27, 2020
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Dear Stacey, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent work from Mohammad for being so hel......”

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Feb 19,2020
Minithumbup
By: 'Sonia Yang'
Feb 19,2020
1 people found
this helpful
Excellent work from Mohammad for being so helpful in finding me my new flat! Absolutely love my new place. Couldnt have done it without these guys!!!!!! :)...
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By: Alex Neil Estate Agents
Feb 20, 2020
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Dear Sonia, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Superb work done by mohammad and magic for ma......”

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Feb 10,2020
Minithumbup
Maciej
By: 'Natalia Cebre'
Feb 10,2020
1 people found
this helpful
Superb work done by mohammad and magic for making it so simple to find the perfect flat. So happy with their services. Would highly recommend...
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By: Alex Neil Estate Agents
Feb 11, 2020
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Dear Natalie, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Wonderful work from Magic and Harry. Top guys......”

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Jan 31,2020
Minithumbup
Harry
Maciej
By: 'Pelly Phoney'
Jan 31,2020
1 people found
this helpful
Wonderful work from Magic and Harry. Top guys who helped me find a property within one day. Havent seen this kid of driven attitude from agents before! Extremely happy...
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By: Alex Neil Estate Agents
Jan 31, 2020
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We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Mohammad was very helpful and kind during the......”

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Jan 28,2020
Minithumbup
Maciej
By: 'Fred Capellos'
Jan 28,2020
1 people found
this helpful
Mohammad was very helpful and kind during the process of looking for a new flat. Magic also helped wit the search but helping me through the referencing. Really happy with the service...
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By: Alex Neil Estate Agents
Jan 28, 2020
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Dear Fred, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was an absolute delight to work with. V......”

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Jan 28,2020
Minithumbup
Harry
By: 'Mohammad suliman'
Jan 28,2020
1 people found
this helpful
Harry was an absolute delight to work with. Very quick and efficient. Mohammad also was very professional in his behaviour. Very well organised office! 10/10...
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By: Alex Neil Estate Agents
Jan 29, 2020
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Dear Mohammad, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“I had a wonderful time speaking with Mohammad......”

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Dec 27,2019
Minithumbup
Harry
By: 'Manuel Decosta'
Dec 27,2019
1 people found
this helpful
I had a wonderful time speaking with Mohammad and Harry. Very good negotiators. Helped me save money and time by finding me a property so quickly! Really appreciate all of the help received. Absolutely recommend....
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By: Alex Neil Estate Agents
Jan 02, 2020
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Dear Manuel Decosta, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“A very smooth and easy sales process - Harry ......”

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Dec 27,2019
Minithumbdown
Harry
By: 'Jon'
Dec 27,2019
1 people found
this helpful
A very smooth and easy sales process - Harry valued my property and Mo found me a buyer within 1 week - highly recommended agents...
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By: Alex Neil Estate Agents
Jan 02, 2020
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Dear Jon, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic service from Maciej, he found me a ......”

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Dec 27,2019
Minithumbup
Maciej
By: 'Tom Chueo'
Dec 27,2019
1 people found
this helpful
Fantastic service from Maciej, he found me a perfect tenant for my property in the heart of canary Wharf. I will be using Alex Neil again in the future....
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By: Alex Neil Estate Agents
Jan 02, 2020
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Dear Tom, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Gave a very reliable valuation, marketed the ......”

Share on :
Dec 23,2019
Minithumbup
Harry
By: 'R Parsons'
Dec 23,2019
1 people found
this helpful
Gave a very reliable valuation, marketed the property very quickly and conducted a number of viewings very quickly leading to the full asking price within a week. Would highly recommend....
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By: Alex Neil Estate Agents
Dec 24, 2019
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Dear R Parsons, Thank you for leaving these positive comments about your experience of dealing with our business. We were pleased to read your thoughts and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“After months of searching for my dream home I......”

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Dec 23,2019
Minithumbup
Harry
By: 'Gerry'
Dec 23,2019
1 people found
this helpful
After months of searching for my dream home I finally came across Alex Neil. Harry took the time to actually understand what I was looking for unlike other agents who just sent me random properties. I met Mo at the viewing and instantly fell in ...
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By: Alex Neil Estate Agents
Dec 24, 2019
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Dear Gerry, Thank you for leaving these positive comments about your experience of dealing with our business. We were pleased to read your thoughts and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I would highly recommend using this agent. Th......”

Share on :
Dec 21,2019
Minithumbup
Maciej
By: 'Sarah Cardwell'
Dec 21,2019
0 people found
this helpful
I would highly recommend using this agent. The office staff in canary wharf were very professional with how they conducted my property search. Start to finish within 7 days and i was able to move in with no problems whatsoever....
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By: Alex Neil Estate Agents
Dec 24, 2019
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Dear Sarah, Thank you for leaving these positive comments about your experience of dealing with our business. We were pleased to read your thoughts and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Alex Neil have been great helping me get an o......”

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Dec 20,2019
Minithumbup
Harry
By: 'Christina Wong'
Dec 20,2019
1 people found
this helpful
Alex Neil have been great helping me get an offer for my flat. Though they were not my first estate agent choice, massive credit to them for being thoroughly professional through the whole process and keeping me up to date. Harry Neal and his team ...
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By: Alex Neil Estate Agents
Dec 20, 2019
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Dear Christina, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves that you make. Best regards, Alex Neil Estate Agents ...

“I couldn't recommend Michelle Holford enough.......”

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Dec 09,2019
Minithumbup
Michelle Holford
By: 'Najette Hafidi'
Dec 09,2019
1 people found
this helpful
I couldn't recommend Michelle Holford enough. I have to admit that I thought selling my flat would be a quick and easy process. However, after losing two buyers in six months I thought it would never happen. I did finally sell my flat and am ...
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By: Alex Neil Estate Agents
Dec 11, 2019
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Dear Najette Hafidi, Thank you for taking the time to leave this review about your experience of dealing with us. We were very pleased to read your comments and we look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was extremely helpful during my propert......”

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Dec 05,2019
Minithumbup
Harry
By: 'Alex Dehayen'
Dec 05,2019
1 people found
this helpful
Harry was extremely helpful during my property search, and made some very good recommendations for me to look at, all carefully targeted to my search criteria. When we found the right property he assisted me in the offer process, was very accessible and with good ...
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By: Alex Neil Estate Agents
Dec 05, 2019
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Dear Alex, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I called alex neil two weeks ago looking for ......”

Share on :
Nov 29,2019
Minithumbup
Maciej
By: 'Grace Blueberry'
Nov 29,2019
1 people found
this helpful
I called alex neil two weeks ago looking for a property as i needed to move out urgently. I am now moving in to a lovely 3 bedroom flat! These guys are absolutely fantastic! They helped me find a property that suited me and my family!...
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By: Alex Neil Estate Agents
Nov 29, 2019
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Dear Grace, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Just completed on 2 units and complex delays ......”

Share on :
Nov 29,2019
Minithumbup
Harry
By: 'Teka Qureshi'
Nov 29,2019
0 people found
this helpful
Just completed on 2 units and complex delays it's takes quality staff to keep it together anyone can be an agent . But some agents get their hands dirty for both sides and there is only a few that exist...
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By: Alex Neil Estate Agents
Nov 29, 2019
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Dear Teka, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Magic and Mohammad are both very good estate ......”

Share on :
Nov 28,2019
Minithumbup
Maciej
By: 'Vas P'
Nov 28,2019
1 people found
this helpful
Magic and Mohammad are both very good estate agents. They knew what i want and helped me With the reference process. Very smooth experience. Would defo use this agent again...
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By: Alex Neil Estate Agents
Nov 28, 2019
View all comments (1)
Dear Vas, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I must say Mr Shahzad was extremely helpful w......”

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Nov 28,2019
Minithumbup
By: 'Daniel Ball'
Nov 28,2019
1 people found
this helpful
I must say Mr Shahzad was extremely helpful with finding me a flat. I was looking for almost 2 months and within my first conversation with Alex Neil, they understood exactly what i was looking for. Found me a property in the first viewing. Excellent quality ...
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By: Alex Neil Estate Agents
Nov 28, 2019
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Dear Daniel, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I bought the property 22 years ago through Al......”

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Nov 27,2019
Minithumbup
Harry
Michelle Holford
By: 'Ann Wightmore'
Nov 27,2019
1 people found
this helpful
I bought the property 22 years ago through Alex Neil. Hopefully it has been promptly sold by them. I found the agent Harry enthusiastic, pleasant and honest. I also appreciate the regular updates and advice from Michelle....
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By: Alex Neil Estate Agents
Nov 27, 2019
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Dear Ann, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Highly recommended. They were able to secure ......”

Share on :
Nov 27,2019
Minithumbup
Harry
By: 'Perry Mainstone'
Nov 27,2019
1 people found
this helpful
Highly recommended. They were able to secure an offer within two weeks of showing it. The whole team were very helpful and friendly. I would use them again...
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By: Alex Neil Estate Agents
Nov 27, 2019
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Dear Perry, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(116)
Staff picture Lucia
(22)
Staff picture Harry
(241)
Staff picture Rebecca
(70)
Staff picture Maciej
(55)
Staff picture Michelle Holford
(20)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:36 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:34 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)


Last updated on 10/12/2018, 12:37 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:01 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:31 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:32 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
0% (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.

After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:41 AM 01/10/2019 by allAgents

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Alex Neil Estate Agents

Branch - Canary Wharf & Docklands, London, E14