95% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Canning Town, Royal Docks, Beckton, ...
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Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Canning Town, Royal Docks, Beckton, Britannia Village and Silvertown.
Established in 1984, Alex Neil Canary Wharf & Docklands have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
As a friendly, dynamic and market leading estate agent, you will receive the highest levels of integrity from our team. Whether you are selling or letting, looking to buy or rent a new home, we can cater for all your property requirements. Our portfolio of available properties is updated daily and enables us to constantly offer a wide variety of homes both for sale and to let.
This ensures we are the first contact for many local, national and international enquiries producing large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients, we regularly welcome returning customers with repeat business and recommendations.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record in Canary Wharf & Docklands is excellent.
Established in 1984, Alex Neil Canary Wharf & Docklands have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
As a friendly, dynamic and market leading estate agent, you will receive the highest levels of integrity from our team. Whether you are selling or letting, looking to buy or rent a new home, we can cater for all your property requirements. Our portfolio of available properties is updated daily and enables us to constantly offer a wide variety of homes both for sale and to let.
This ensures we are the first contact for many local, national and international enquiries producing large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients, we regularly welcome returning customers with repeat business and recommendations.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record in Canary Wharf & Docklands is excellent.
Latest Reviews
Featured Review
a
reviewed by 'Iain'
Featured Review
a
reviewed by 'Prostek'
Featured Review
a
reviewed by 'Paul'
Featured Review
a
reviewed by 'Phillip'
Featured Review
a
reviewed by 'Su'
20th Apr 2021
reviewed by 'Roger'
Opening Hours
Address
Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 96% | £32,900 | £850,000 |
| Lettings | 91% | 96% | £500 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 106 | 3 | 531 | 21 | 164 | 2 | 214 | 6 | 12 | 4 |
Areas covered
- Canning Town
- Docklands
- Beckton
- Canary Wharf
- E14
- Isle of Dogs
- E16
- Royal Docks
- E3
- Bow
- E9
- Hackney
- E2
- Bethnal Green
- E1
- Whitechapel
- E1W
- Wapping
- E8
- Shoreditch
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Alex Neil Estate Agents Branches (view all )
Featured Review
a
Nov 23,2020
Nov 23,2020
1
people found
this helpful
this helpful
I have used Alex Neil since moving to Australia in 2008 They have managed property exceptionally well with all maintenance issues and we only had less than week vacancy during the whole period with tenants staying a couple years each time. They are now managing the ...
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Nov 23, 2020
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Dear Iain,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Featured Review
a
Nov 19,2020
Nov 19,2020
1
people found
this helpful
this helpful
The team at Alex Neil were terrific, helped me from the best start when looking for a property, to finally finding my dream home. Hannah was available and very flexible when arranging viewings and Magic was very transparent and helpful. Will recommend to anyone...
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Nov 19, 2020
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Dear Prostek G,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Featured Review
a
Oct 14,2020
Oct 14,2020
1
people found
this helpful
this helpful
Great job team. From valuation to sale, flawless. Matteo did amazingly well at the valuation and Hannah and the team took over and sold my property in record time! Keep up the good work guys!!...
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Oct 14, 2020
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Dear Paul.
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Featured Review
a
Oct 02,2020
Oct 02,2020
1
people found
this helpful
this helpful
We recently sold our property through Alex Neil. Maciej Skalski Provided an excellent service. Pro-active from the start and always returning our calls without delay. I would thoroughly recommend using their services. Thank you Maciej!...
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Oct 05, 2020
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Dear Phillip,
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Featured Review
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Sep 21,2020
Sep 21,2020
1
people found
this helpful
this helpful
Very pleased with the service provided from Hannah and Maciej. Both helped me find my dream home !
Canary Wharf office worked really hard for me...
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Sep 22, 2020
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Dear Su Zang,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Apr 20,2021
Apr 20,2021
1
people found
this helpful
this helpful
This was a difficult house sale but for legal reasons outside Alex Neil's control.
The viewing process went smoothly, with very good support from the agents concerned. The difficulties started later but Alex Neil's Head of Sales Progression, Michelle Holford, took a very proactive role ...
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Apr 20, 2021
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Dear Roger.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Apr 02,2021
Apr 02,2021
1
people found
this helpful
this helpful
Alex Neil's staff were helpful and they did their jobs. Head of Sales progression (M.H) was particularly helpful to deal with a not so professional conviencying solicitor...
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Apr 06, 2021
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Dear ANK,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Mar 01,2021
Mar 01,2021
1
people found
this helpful
this helpful
When I called Alex neil a couple of times, every time they answered they always showed a very welcoming feeling. They answered all my questions. I will definelty recommend this agent. Especially Harry and Carl, they are the best....
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Mar 02, 2021
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Dear Abdulk.
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 01,2021
Mar 01,2021
0
people found
this helpful
this helpful
When I called Alex neil a couple of times, every time they answered they always showed a very welcoming feeling. They answered all my questions. I will definelty recommend this agent. Especially Harry and Carl, they are the best....
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“Great customer service provided by Sandeep who talked me step by step through the process and was always available for any questions. Jacqui Boakye...”
Mar 01,2021
Mar 01,2021
0
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Very friendly and through throughout the process unfortunately property was not for me but would use them again thanks kiran Patel...
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Mar 01,2021
Mar 01,2021
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She is was very nice and available to help. I would recomend to other people. In the future i would like to be talk to her again....
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Mar 01,2021
Mar 01,2021
0
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im fully satisied with the service provided by this company. a massive thanks to Abul who helped me with the process. and found me good place. He was so profession ans very friendly and also very easy to communicate with. ao thank you for helpping ...
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Feb 08,2021
Feb 08,2021
1
people found
this helpful
this helpful
I was dealing with Sufaida and she was great and very helpful. She is looking after the property I rent and always provides an excellent service and tries to sort any issues I might have. Thank you for your hard work....
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Feb 08, 2021
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Dear Anna.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jan 31,2021
Jan 31,2021
1
people found
this helpful
this helpful
Michelle at Alex Neil did the right thing by me even after my house purchase fell through!
To help the new buyer she creatively thought to approach me for the searches and survey I had recently done. The new buyer purchased them off me to ...
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Feb 01, 2021
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Dear Douglas.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Dec 01,2020
Dec 01,2020
1
people found
this helpful
this helpful
Maciej was really helpful in the process of helping my find a suitable property that met my requirement. Really happy with the service...
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Dec 01, 2020
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Dear Bakr Hussain,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 08,2020
Oct 08,2020
1
people found
this helpful
this helpful
I can only say all the best about Stuart! He was very professional, polite and friendly, very patient and flexible. He helped me find the flat according to my criteria and promptly answered all my questions! Thank you Stuart!...
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Oct 09, 2020
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Dear Nika.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Oct 02,2020
Oct 02,2020
1
people found
this helpful
this helpful
Stuart was very patient, helpful and answered all our questions in details. Was kind enough to arrange multiple viewing in short notice and kept informed on progress on availability of flats matching criteria all the time. Would absolutely recommend him....
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Oct 05, 2020
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Dear Manohar,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 24,2020
Sep 24,2020
1
people found
this helpful
this helpful
This was a wonderful experience, Stuart helped me find the perfect home and was very flexible with my schedule.
Alex Neil have wonderful properties, but the agents really help above and beyond.
I would recommend working with Stuart Cavanagh as he is very considerate and ...
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Sep 24, 2020
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Dear Hala.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 21,2020
Sep 21,2020
1
people found
this helpful
this helpful
Want to thank Stuart for finding us our rental property and would definitely be using his service in the future....
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Sep 21, 2020
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Dear Raj,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 18,2020
Sep 18,2020
1
people found
this helpful
this helpful
Hannah was a very pleasant young lady. Very professional, showed me everything I needed to see and answered all my questions. Hannah was very approachable and put me at ease with this big decision of finding a place to live. I would definitely like to ...
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Sep 18, 2020
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Dear Emma.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 18,2020
Sep 18,2020
1
people found
this helpful
this helpful
Very pleased with Stuart and his professional throughout our search for a rental property. He listened to our requirements and he found us a great property and we love living here. Would use Stuart again....
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Sep 21, 2020
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Dear Ruth,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Sep 18,2020
Sep 18,2020
1
people found
this helpful
this helpful
Couldn't recommend Stuart enough for his assistance in selling my property. Very approachable and professional, amazing communication and service all throughout the process....
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Sep 21, 2020
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Dear Jodie,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Sep 11,2020
Sep 11,2020
1
people found
this helpful
this helpful
Help and professional service provided by Harry. Efficient communications with the seller through him. We got deal agreed in just two days....
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Sep 14, 2020
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Dear Jacky,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 31,2020
Aug 31,2020
1
people found
this helpful
this helpful
Amazing service from Harry and Maciej in the Canary Wharf branch. Very pleased I was able to go under offer in under 1 week....
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Sep 02, 2020
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Dear Chou,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 03,2020
Aug 03,2020
1
people found
this helpful
this helpful
Very quick and no hassle. Appreciate the support and guidance provided by Maciej through this tough time. Will definitely be using Alex Neil agents again....
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Aug 03, 2020
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Dear Bakr.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 30,2020
Jul 30,2020
1
people found
this helpful
this helpful
Harry And Maciej have worked fantastically. Managed to put me under offer which allowed me to find a property I wanted after retiring!!...
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Jul 30, 2020
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Dear Greg,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 30,2020
Jul 30,2020
1
people found
this helpful
this helpful
Harry And Maciej have managed to find me the perfect property with the most stunning river view in CW. I am very happy I used Alex neil....
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Jul 30, 2020
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Dear John,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 30,2020
Jul 30,2020
1
people found
this helpful
this helpful
I had a chance to meet Harry Neal who was very helpful showing me around the flat and promptly answered all my questions!...
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Jul 30, 2020
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Dear Ferenc,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Jul 30,2020
Jul 30,2020
1
people found
this helpful
this helpful
Very well presented and was very professional in his work, highly recommend Maciej !! Very satisfied and glad he was able to help me out....
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Jul 30, 2020
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Dear Jacqueline,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 30,2020
Jul 30,2020
1
people found
this helpful
this helpful
Excellent service. Made the whole process much easier than expected and fulfilled all my needs. Would definitely recommend to anyone....
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Jul 30, 2020
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Dear Jay,
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Matteo
(127)
Lucia
(23)
Maciej
(76)
Rebecca
(70)
Michelle
(54)
Rabeya
Hannah
(7)
Alan
(2)
Lauren
(1)
Immanuel
(1)
Landlord Fees
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.
Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018
Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.
Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018
Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.
(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)
Vendor Fees
Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Tenant Fees
Overall Fees
0% (inc. VAT), Pay UpfrontTenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees
Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ALEX NEIL INTERNAL COMPLAINTS PROCEDURE
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:11 AM 01/07/2020 by allAgents
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Awards won by Alex Neil Estate Agents, London E14 8JT
-
2020
Best Overall Agent in E14
-
2020
Best Estate Agent in E14
-
2019
Best Letting Agent Branch in the UK
-
2019
Best Letting Agent in East Central London
-
2019
Best Letting Agent in Greater London
-
2019
Best Overall Agent in Greater London
-
2019
Best Letting Agent in E14
-
2019
Best Estate Agent in E14
-
2019
Best Overall Agent in E14
-
2019
Best Letting Agent in London
-
2019
Best Overall Agent in London
-
2019
Best Branch in the UK
-
2018
Best Letting Agent in E14
-
2018
Best Estate Agent in E14
-
2018
Best Overall Agent in E14
-
2018
Best Estate Agent in East Central London
-
2019
Best Estate Agent in East Central London
-
2019
Best Estate Agent in Greater London
-
2019
Best Estate Agent in London
-
2018
Best Estate Agent in Greater London
-
2018
Best Estate Agent in London
-
2018
Best Letting Agent in East Central London
-
2020
Best Letting Agent in E14
-
2020
Best Estate Agent in East Central London
-
2018
Best Letting Agent in London
-
2018
Best Letting Agent in Greater London
