95% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
96% lettings fee satisfaction
Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks, Britannia Village and ...
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Alex Neil Estate Agents in Canary Wharf & Docklands specialise in property sales, new homes, lettings and property management. We offer properties for sale and to let in a wide area ranging from Wapping, Limehouse, Poplar and Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks, Britannia Village and Silvertown.
Established in 1984, Alex Neil Canary Wharf & Docklands have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
As a friendly, dynamic and market leading estate agent, you will receive the highest levels of integrity from our team. Whether you are selling or letting, looking to buy or rent a new home, we can cater for all your property requirements. Our portfolio of available properties is updated daily and enables us to constantly offer a wide variety of homes both for sale and to let.
This ensures we are the first contact for many local, national and international enquiries producing large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients, we regularly welcome returning customers with repeat business and recommendations.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record in Canary Wharf & Docklands is excellent.
Established in 1984, Alex Neil Canary Wharf & Docklands have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.
We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.
As a friendly, dynamic and market leading estate agent, you will receive the highest levels of integrity from our team. Whether you are selling or letting, looking to buy or rent a new home, we can cater for all your property requirements. Our portfolio of available properties is updated daily and enables us to constantly offer a wide variety of homes both for sale and to let.
This ensures we are the first contact for many local, national and international enquiries producing large numbers of quality prospective buyers and tenants. Consequently, we look after many longstanding sales and lettings clients, we regularly welcome returning customers with repeat business and recommendations.
Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record in Canary Wharf & Docklands is excellent.
Latest Reviews
Featured Review
a
reviewed by 'Kate Brook-Hart'
Featured Review
a
reviewed by 'Selwyn Cush-Etter'
Featured Review
a
reviewed by 'Linda Reason'
Featured Review
a
reviewed by 'Robert'
Featured Review
a
reviewed by 'Gerry'
30th Apr 2020
reviewed by 'Thomas Davison'
Opening Hours
Address
Alex Neil Estate Agents
2 Westferry Road
Canary Wharf,London
Greater London
E14 8JT
020 7537 9859
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 96% | £32,900 | £850,000 |
| Lettings | 92% | 96% | £500 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 96 | 3 | 503 | 19 | 156 | 2 | 207 | 6 | 11 | 4 |
Areas covered
- Canning Town
- Docklands
- Beckton
- Canary Wharf
- E14
- Isle of Dogs
- E16
- Royal Docks
- E3
- Bow
- E9
- Hackney
- E2
- Bethnal Green
- E1
- Whitechapel
- E1W
- Wapping
- E8
- Shoreditch
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Overall
Latest Properties
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Alex Neil Estate Agents Branches (view all )
Featured Review
a
Mar 28,2020
Mar 28,2020
1
people found
this helpful
this helpful
There is not a high enough commendation I could make to Michelle and the team at Alex Neil, Canary Wharf, for the outstanding work done on the purchase of my first property. It was a very complicated transaction, but ultimately the successful completion has been ...
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Mar 30, 2020
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Dear Kate,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
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a
Mar 04,2020
Mar 04,2020
1
people found
this helpful
this helpful
Helpful and professional service
I was particularly impressed by how our case was handled by Harry Neal. He took our situation into account and got us a good deal that benefitted both us and the vendor. After the offer was accepted, Harry went further in ...
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Mar 05, 2020
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Dear Selwyn,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Featured Review
a
Mar 04,2020
Mar 04,2020
1
people found
this helpful
this helpful
Excellent service .
All the staff are professional efficient and friendly.
Special thanks to Michelle .
She guided me through from start to finish of the process of selling my property....
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Mar 04, 2020
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Dear Linda,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Featured Review
a
Feb 04,2020
Feb 04,2020
1
people found
this helpful
this helpful
Harry valued my property and gave me great confidence in everything he said. A number of viewings were conducted very quickly and Majic found me a buyer. Great from start to finish....
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Feb 05, 2020
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Dear Robert,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
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Feb 04,2020
Feb 04,2020
1
people found
this helpful
this helpful
We were highly recommended Harry from a close friend. Immediately he made time and showed real care for us. Within 10 days Majic sold our property for the asking price. Highly recommend this agent...
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Feb 05, 2020
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Dear Gerry,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Apr 30,2020
Apr 30,2020
1
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this helpful
this helpful
This was a first time purchase for me, and Harry and Michelle were very helpful and responsive throughout the purchase process. Overall a very good experience....
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May 01, 2020
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Dear Thomas,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Mar 04,2020
Mar 04,2020
1
people found
this helpful
this helpful
Harry Neal was very good at communicating and presenting offers, he accepted when I gave reasons why we would not accept etc. until we found an offer that was acceptable. Michelle Holford did a great job of supporting us through a difficult time with the ...
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Mar 04, 2020
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Dear Paul,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 28,2020
Feb 28,2020
1
people found
this helpful
this helpful
Fantastic work from Harry and Maciej, it was a pleasure working with them Both. I have worked with other agents in the past but Alex Neil gave me the best service....
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Feb 28, 2020
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Dear Greg,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
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Alex Neil Estate Agents ...
Feb 27,2020
Feb 27,2020
1
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I received a great service from Harry and Maciej. I was pleased by the property they have helped me secure....
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Feb 27, 2020
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Dear Harrison,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents ...
Feb 27,2020
Feb 27,2020
1
people found
this helpful
this helpful
Harry and Maciej where a great pleasure to work with. They came down to my property m. Done photos / floor plan. Found me a tenant and I was able to move abroad...
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Feb 27, 2020
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Dear Stacey,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
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Alex Neil Estate Agents ...
Feb 19,2020
Feb 19,2020
1
people found
this helpful
this helpful
Excellent work from Mohammad for being so helpful in finding me my new flat! Absolutely love my new place. Couldnt have done it without these guys!!!!!!
:)...
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Feb 20, 2020
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Dear Sonia,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Feb 10,2020
Feb 10,2020
1
people found
this helpful
this helpful
Superb work done by mohammad and magic for making it so simple to find the perfect flat. So happy with their services. Would highly recommend...
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Feb 11, 2020
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Dear Natalie,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Jan 31,2020
Jan 31,2020
1
people found
this helpful
this helpful
Wonderful work from Magic and Harry. Top guys who helped me find a property within one day. Havent seen this kid of driven attitude from agents before! Extremely happy...
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Jan 31, 2020
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Alex Neil Estate Agents ...
Jan 28,2020
Jan 28,2020
1
people found
this helpful
this helpful
Mohammad was very helpful and kind during the process of looking for a new flat. Magic also helped wit the search but helping me through the referencing. Really happy with the service...
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Jan 28, 2020
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Dear Fred,
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Alex Neil Estate Agents ...
Jan 28,2020
Jan 28,2020
1
people found
this helpful
this helpful
Harry was an absolute delight to work with. Very quick and efficient. Mohammad also was very professional in his behaviour. Very well organised office!
10/10...
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Jan 29, 2020
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Dear Mohammad,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
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Best regards,
Alex Neil Estate Agents ...
Dec 27,2019
Dec 27,2019
1
people found
this helpful
this helpful
I had a wonderful time speaking with Mohammad and Harry. Very good negotiators. Helped me save money and time by finding me a property so quickly! Really appreciate all of the help received. Absolutely recommend....
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Jan 02, 2020
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Dear Manuel Decosta,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Dec 27,2019
Dec 27,2019
1
people found
this helpful
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A very smooth and easy sales process - Harry valued my property and Mo found me a buyer within 1 week - highly recommended agents...
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Jan 02, 2020
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Dear Jon,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Dec 27,2019
Dec 27,2019
1
people found
this helpful
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Fantastic service from Maciej, he found me a perfect tenant for my property in the heart of canary Wharf. I will be using Alex Neil again in the future....
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Jan 02, 2020
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Dear Tom,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Dec 23,2019
Dec 23,2019
1
people found
this helpful
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Gave a very reliable valuation, marketed the property very quickly and conducted a number of viewings very quickly leading to the full asking price within a week. Would highly recommend....
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Dec 24, 2019
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Dear R Parsons,
Thank you for leaving these positive comments about your experience of dealing with our business.
We were pleased to read your thoughts and we look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Dec 23,2019
Dec 23,2019
1
people found
this helpful
this helpful
After months of searching for my dream home I finally came across Alex Neil. Harry took the time to actually understand what I was looking for unlike other agents who just sent me random properties. I met Mo at the viewing and instantly fell in ...
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Dec 24, 2019
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Dear Gerry,
Thank you for leaving these positive comments about your experience of dealing with our business.
We were pleased to read your thoughts and we look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Dec 21,2019
Dec 21,2019
0
people found
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I would highly recommend using this agent. The office staff in canary wharf were very professional with how they conducted my property search. Start to finish within 7 days and i was able to move in with no problems whatsoever....
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Dec 24, 2019
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Dear Sarah,
Thank you for leaving these positive comments about your experience of dealing with our business.
We were pleased to read your thoughts and we look forward to dealing with you again in the future.
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Alex Neil Estate Agents ...
Dec 20,2019
Dec 20,2019
1
people found
this helpful
this helpful
Alex Neil have been great helping me get an offer for my flat. Though they were not my first estate agent choice, massive credit to them for being thoroughly professional through the whole process and keeping me up to date. Harry Neal and his team ...
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Dec 20, 2019
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Dear Christina,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves that you make.
Best regards,
Alex Neil Estate Agents ...
Dec 09,2019
Dec 09,2019
1
people found
this helpful
this helpful
I couldn't recommend Michelle Holford enough. I have to admit that I thought selling my flat would be a quick and easy process. However, after losing two buyers in six months I thought it would never happen. I did finally sell my flat and am ...
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Dec 11, 2019
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Dear Najette Hafidi,
Thank you for taking the time to leave this review about your experience of dealing with us. We were very pleased to read your comments and we look forward to helping you again in the future.
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Alex Neil Estate Agents ...
Dec 05,2019
Dec 05,2019
1
people found
this helpful
this helpful
Harry was extremely helpful during my property search, and made some very good recommendations for me to look at, all carefully targeted to my search criteria. When we found the right property he assisted me in the offer process, was very accessible and with good ...
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Dec 05, 2019
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Dear Alex,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
Nov 29,2019
Nov 29,2019
1
people found
this helpful
this helpful
I called alex neil two weeks ago looking for a property as i needed to move out urgently. I am now moving in to a lovely 3 bedroom flat! These guys are absolutely fantastic! They helped me find a property that suited me and my family!...
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Nov 29, 2019
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Dear Grace,
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Alex Neil Estate Agents ...
Nov 29,2019
Nov 29,2019
0
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Just completed on 2 units and complex delays it's takes quality staff to keep it together anyone can be an agent . But some agents get their hands dirty for both sides and there is only a few that exist...
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Nov 29, 2019
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Dear Teka,
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
Nov 28,2019
Nov 28,2019
1
people found
this helpful
this helpful
Magic and Mohammad are both very good estate agents. They knew what i want and helped me With the reference process. Very smooth experience. Would defo use this agent again...
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Nov 28, 2019
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Dear Vas,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents ...
Nov 28,2019
Nov 28,2019
1
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I must say Mr Shahzad was extremely helpful with finding me a flat. I was looking for almost 2 months and within my first conversation with Alex Neil, they understood exactly what i was looking for. Found me a property in the first viewing. Excellent quality ...
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Nov 28, 2019
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Dear Daniel,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
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Alex Neil Estate Agents ...
Nov 27,2019
Nov 27,2019
1
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I bought the property 22 years ago through Alex Neil. Hopefully it has been promptly sold by them. I found the agent Harry enthusiastic, pleasant and honest. I also appreciate the regular updates and advice from Michelle....
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Nov 27, 2019
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Dear Ann,
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Alex Neil Estate Agents ...
Nov 27,2019
Nov 27,2019
1
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Highly recommended. They were able to secure an offer within two weeks of showing it. The whole team were very helpful and friendly. I would use them again...
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Nov 27, 2019
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Dear Perry,
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Alex Neil Estate Agents ...
Matteo Congedo
(116)
Lucia
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Harry
(241)
Rebecca
(70)
Maciej
(55)
Michelle Holford
(20)
Lauren
(1)
Landlord Fees
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.
Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018
Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.
Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT.
Alex Neil are members of CMP (Client Money Protect), a client money protection scheme.
Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme.
Alex Neil are members of The Property Ombudsman. Membership number: N00018
Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.
(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)
Vendor Fees
Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Tenant Fees
Overall Fees
0% (inc. VAT), Pay UpfrontTenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees
Last updated on 31/05/2019, 3:24 PM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ALEX NEIL INTERNAL COMPLAINTS PROCEDURE
At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:41 AM 01/10/2019 by allAgents
At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow.
After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Awards won by Alex Neil Estate Agents, London E14 8JT
-
2019
Best Letting Agent Branch in the UK
-
2019
Best Letting Agent in East Central London
-
2019
Best Letting Agent in Greater London
-
2019
Best Overall Agent in Greater London
-
2019
Best Letting Agent in E14
-
2019
Best Estate Agent in E14
-
2019
Best Overall Agent in E14
-
2019
Best Letting Agent in London
-
2019
Best Overall Agent in London
-
2019
Best Branch in the UK
-
2018
Best Letting Agent in E14
-
2018
Best Estate Agent in E14
-
2018
Best Overall Agent in E14
-
2018
Best Estate Agent in East Central London
-
2017
Best Estate Agent in E14
-
2019
Best Estate Agent in East Central London
-
2019
Best Estate Agent in Greater London
-
2019
Best Estate Agent in London
-
2018
Best Estate Agent in Greater London
-
2018
Best Estate Agent in London
-
2018
Best Letting Agent in East Central London
-
2017
Best Letting Agent in E14
-
2017
Best Overall Agent in E14
-
2018
Best Letting Agent in London
-
2018
Best Letting Agent in Greater London
-
2017
Best Estate Agent in East Central London
