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    Paul Goldie
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    Daniel Ismail
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    Mark Sherer
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    Russell Pearlman
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    Joshua
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    Sabrina Da Silva
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    Jay
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Alan Harvey Property Services

488 Roman Road Bow Tower Hamlets, London
Greater London
E3 5LU

020 8539 9999

Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
We had a great experience with Alan Harvey thanks to George - we managed to arrange a viewing of the property with only a couple of hours notice and were able to take it there and then. George was always very friendly and approachable. Any questions that we had about the lease were always answered and the agent ensured that we understood the contract / what we needed to complete prior to move in date. The agent also arranged our contents insurance and generated a number of different quotes th...
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Mar 17,2014
Minithumbup
By:
Mar 17,2014
0 people found
this helpful
Our agents were warm and welcoming from the minute we walked in. They took account of what we actually needed and helped us to find something within our budget. We had had some less positive encounters at other estate agents that day but at Alan Harvey our experience was more than positive, viewing and putting down a deposit on our first day of flat hunting. George and Jay\'s communication was excellent in the following weeks, making sure that all paper work requirements were dealt with efficien...
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Mar 10,2014
Minithumbup
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Mar 10,2014
0 people found
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We were given notice by our previous landlord just before Christmas and found it really hard getting in touch with all the estate agents with properties to let in Omega Wharf except for Sabrina who picked up the phone on the first ring and arranged a viewing in between Christmas and new year at a time that suited us. She was exceptionally patient as we wanted to have a really detailed look at the flat. She was very friendly and helpful and what I liked, didn\'t put any pressure on us to make a...
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Mar 07,2014
Minithumbup
By:
Mar 07,2014
0 people found
this helpful
Paul Goldie and his team from Alan Harvey have been particularly effective with the service they have provided us in the management of our rental property for the last 13 years. We reside overseas so it is important that our agent is responsive and effective in their actions. Paul and the team have certainly demonstated this so would recommend them to anyone looking for a property manager they can trust...
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Oct 10,2013
Minithumbdown
By:
Oct 10,2013
2 people found
this helpful
Absolutely appalling maintenance office. Once they have the contract signed, it is virtually impossible to get anything fixed. They will ignore emails,, pretend not to be in the office when you call and fail to call you back every single time they promise to do so. Everyone I\'ve deal with in the property management office has an attitude and is quite frankly awful at their job. DO NOT use this agency....
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Aug 10,2013
Minithumbdown
By:
Aug 10,2013
0 people found
this helpful
This agency is disgusting. Charging us money here there and everywhere. Money to move in beyond level of work they actually did and huge fines to move out of a cleanly left property. They tried charging us for the place we left the keys eventhough we had explained everything to them. They have no communication among staff. They did viewings with new tenants whereby they just walked into our flat. Money making scam. All of it. Do not use! !...
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Jun 26,2013
Minithumbup
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Jun 26,2013
0 people found
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Have used for some years. New tenant found quickly and Josh handled handover professionally. Brenda in support team good as well....
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Nov 30,2012
Minithumbup
By:
Nov 30,2012
0 people found
this helpful
We are very happy with the service that Paul and Danny provided at Alan Harvey putting a lot of time an effort into showing us multiple properties and long negotiations. All staff are very friendly and a pleasure to deal with....
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Sep 24,2012
Minithumbup
By:
Sep 24,2012
0 people found
this helpful
I was looking for a new place just before the Olympics which was a terrible time for a tenant to move in & out. Everyone was really friendly as soon as I visited them in their office. That was the 4th agent I had visited so far and they could\'t manage to find a flat within my preferences. Paul was really friendly and provided me different alternatives within my budget. He responded really quickly whenever I called and/or emailed. He did not hesitate providing any additional information I ...
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Sep 19,2012
Minithumbdown
By:
Sep 19,2012
4 people found
this helpful
They didn\'t do what they are paid to do, which is to act as an intermediary between a landlord and a prospective tenant. One of these clowns screwed up the move-in date, causing all sorts of unnecessary grief that could have been remedied if Clown A had read the contract. When we tried to get the admin fee back our plea didn\'t fall on deaf ears. It landed on someone who showed no contrition, no respect and just cared about money. The point of the admin fee is that you correctly handled the ...
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What agent could do to change your mind?
Treat prospective tenants as paying customers rather than some sort transaction akin to a prostitute with a lonely chap.
Was this helpful? Yes
By: Obviously unimpressed
Oct 09, 2012
View all comments (4)
That sounds like another party that you've messed around. I congratulate you on willfully admitting that you've let down a different customer. Also, it's 'descriptions' not 'discriptions'.....
Aug 05,2012
Minithumbup
By:
Aug 05,2012
0 people found
this helpful
First time we have used Alan Harvey, and we dealt initially with Paul Goldie. He was friendly and professional, putting a lot of time into negotiations to secure us a really nice flat at lower than the asking price. He was quick at communicating information to us during this time. We did encounter some confusion when asked to supply our (many) references, after being charged agency fees, but then doing most of the requests ourselves. I have no objection to supplying references, but I would qu...
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Jul 07,2012
Minithumbup
By:
Jul 07,2012
0 people found
this helpful
Paul was excellent throughout the transaction. He first allowed us several viewings in the relevant building on short notice and spoke candidly about the merits of each of the individual units we saw. This was conducted with a member of the property developer\'s team in order to give a more detailed insight into the individual units. He was then very willing to put our desires to the landlord\'s agent, which differed from the terms being offered. He kept in touch with us at each stage of t...
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Jun 20,2012
Minithumbup
By:
Jun 20,2012
0 people found
this helpful
Joshua was really helpful and found us perfect flat. He was a real pleasure to deal with, always keeping our requirements in mind....
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May 21,2012
Minithumbup
By:
May 21,2012
0 people found
this helpful
Paul was very professional and helpful even when I had problems with my bank making the deposit transfer! This is the second time I have used Alan Harvey and Paul Goldie and I would use them again and again....
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May 01,2012
Minithumbup
By:
May 01,2012
0 people found
this helpful
We used Alan Harvey to find a new flat to let for the second time and they have managed our previous property for the last two years. Paul Goldie took on our recent search and was immediately helpful when we said we wanted to find a new place and kept us updated even if something wasn\'t immediately available. We asked other agencies but once again, Alan Harvey were the only ones who showed us places that were suitable. As an agency, the staff actually know the area (this isn\'t always the c...
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May 01,2012
Minithumbup
By:
May 01,2012
0 people found
this helpful
Paul has been extremely helpful to deal with while moving out of our former property and into our new flat. He found potential properties that were suitable for our needs and was very amenable when it came to arranging repeat viewings and liaising with landlords about furnishings. He\'s also a very easy agent to get hold of and was more than happy to take several calls a day when it came to the point of finalising tenancy agreements and deposits. We\'ve always found Alan Harvey an excellent a...
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Apr 30,2012
Minithumbup
By:
Apr 30,2012
1 people found
this helpful
We moved to overseas and after renting our property for a number of years and having had a few bad tenants / experiences we really wanted to sell. Even though Alan Harvey were also managing our property (and tenants) we explained to them that what we really wanted to do was sell and move on. Our property had some challenges, the most troublesome being a now 72 year diminishing lease, that turned a lot of potential buyers off. We had managed to contact the freeholder, though he wasn\'t very ...
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Apr 23,2012
Minithumbup
By:
Apr 23,2012
0 people found
this helpful
Paul Goldie was very helpful from the day we started looking for a flat. While other agencies never contacted us again, he stayed in touch, and kept me updated of the available flats. When we decided to put an offer on one, he clearly and patiently introduced the procedures to us and gave us a hand afterwards as well. We were really impressed by the customer care and the way we were treated. (I.e. keeping us updated even via post on the stage of the whole process.) As a summary, we are really...
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Mar 07,2012
Minithumbup
By:
Mar 07,2012
0 people found
this helpful
We dealt with Alan Harvey Property Services two months ago and we were extremely satisfied with the quality and professionalism of the service received. We first contact them around the second week of December and, despite the short notice and our need to find a property within a month, they were extremely helpful. We were shown two properties within a day and never felt forced to sign while, at the same time, we received every information we requested. Furthermore, Mr Goldie was extremely fr...
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Jan 16,2012
Minithumbup
By:
Jan 16,2012
0 people found
this helpful
I have been letting in London for ten years and can honestly say that my latest dealings, with this organisation, have been exemplary. From start to finish I have found the letting agents to be knowledgeable, helpful and willing to go the extra mile. Our letting process was completed painlessly in just a few days and throughout we were kept informed of progress and were given timely and helpful advice. The letting agents even showed us around the property on their day off over the Christmas bre...
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Oct 25,2011
Minithumbdown
By:
Oct 25,2011
2 people found
this helpful
Alan Harvey were fantastically enthusiastic until they actually got your money then that charisma disappeared. There was also huge confusion when it came to returning our deposit as they were attempting to take over £100 for a cleaner that was never hired. Felt as if they were only after our money and did not care about quality of customer service. Would not rent again and would not recommend....
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What agent could do to change your mind?
More clarity when it comes to contracts and money Honesty when it comes to deposits Consistency in there quality of customer service.
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Aug 13,2011
Minithumbup
By:
Aug 13,2011
0 people found
this helpful
We had about 4 different property managers, the first of whom was epically unhelpful, but Leanne was lovely and very helpful and understanding. The repairs and maintenance were always done on time and any dissatisfaction we had was because the landlady either was not contactable or was not willing to pay for a proper rectification of the damp problem. The lettings team were really helpful in showing us nice places too. the moving in fees were a little bit steep but so are everyone's, and I would...
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Aug 04,2011
Minithumbup
By:
Aug 04,2011
0 people found
this helpful
I have been very impressed by Alan Harvey. They are professional and prompt in all their responses and sorting out any problems. Rent is always paid on time, they have organised maintenance to be done on my behalf and got me better rents than what I was achieving when I handled it myself. I feel they have gone above and beyond the call of duty to help me. They always keep me informed and I have recommended their services to other landlords. I live abroad so it is very important to me that my age...
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Aug 01,2011
Minithumbdown
By:
Aug 01,2011
0 people found
this helpful
Saida who looked after our property was extremely efficient and dealt with everything in a professional manner. However, the lettings team are too agressive in their marketing techniques e.g. when our tenants gave notice they began showing people around our flat without our permission. The management took all the money up front - other agents in the area take 8-10% up front and deduct the remaining management fees every month. This is why we have decided not to use them again....
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Jul 10,2011
Minithumbup
By:
Jul 10,2011
0 people found
this helpful
Excellent service, prompt in replying to my queries and in finding a suitable tenant. Kept me informed every step of the way. Exceptional servwood1107ihoihiohice....
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Feb 01,2011
Minithumbup
By:
Feb 01,2011
0 people found
this helpful
Amazed at some of these bad reviews. Rented one of there managed properties for two years had no problems except when I had to wait for a part for the boiler which wasn't their fault. They have been helpful throughout and would recommend them to anyone....
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Nov 01,2010
Minithumbdown
By:
Nov 01,2010
2 people found
this helpful
I will never ever use their services again....
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Sep 14,2010
Minithumbdown
By:
Sep 14,2010
1 people found
this helpful
Alan Harvey are a disgrace. They have let us a flat with bed bugs that were existing in the property and they knew about it. Customer services Ervin particularly is the most patronising, ill mannered little man I have ever had the displeasure of dealing with. Warning: never use them unless you fancy being bitten all night...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 15 6 1 0 0 0 1 0
Paul Goldie - no image available Paul Goldie
Branch manager
11 reviews

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Daniel Ismail - upload your photo Daniel Ismail
2 reviews

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Mark Sherer - upload your photo Mark Sherer
1 reviews

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Russell Pearlman - upload your photo Russell Pearlman
0 reviews

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Joshua  - upload your photo Joshua
2 reviews

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Sabrina Da Silva - upload your photo Sabrina Da Silva
1 reviews

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Jay  - upload your photo Jay
1 reviews

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