• Staff picture
    Verity
  • Staff picture
    Tom
  • Staff picture
    Deborah
  • Staff picture
    Paul
  • Staff picture
    Fran
  • Staff picture
    Sally
  • Staff picture
    Connor
  • Staff picture
    Harold
  • Staff picture
    Sarah
  • Staff picture
    Brian
  • Staff picture
    Angela
  • Staff picture
    Jack
  • Staff picture
    Ray
  • Staff picture
    Heather
Ainsworth Lord Estates is a family run estate agents. Owners Paul and Deborah Ainsworth Lord live in Darwen as do all members of their long serving and experienced team. We are proud to service the property needs of the people of Darwen, East Lancashire and beyond. Our aim is to make your property experience as stress free as possible. With our exceptional local knowledge we can help you find your dream home, ideal buyer or trusted tenant. The range of property management, conveyancing, mo Read full description...rtgage and alternative sale options that we offer enables us to service your property requirements quickly, expertly and all from our Darwen office.
Ainsworth Lord Estates

49 Market Street Darwen
Lancashire
BB3 1PS

01254 760660

“ Lovely... ”

Sep 21,2018
Minithumbup
Verity
Deborah
By: 'D Khan'
Sep 21,2018
0 people found
this helpful
What a great team the staff are, lovely staff and friendly and they sell plenty of properties always busy in the office...
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Was this helpful? Yes
By: Ainsworth Lord
Sep 21, 2018
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Thank you for your review D Khan, our staff will be very pleased to hear your nice comments and we pride ourselves on selling properties as swiftly as possible. ...

“ Brilliant... ”

Sep 21,2018
Minithumbup
Heather
Verity
By: 'Raymondo'
Sep 21,2018
0 people found
this helpful
Very professional team, the new starter heather ia excellent, deborah and verity and Sally are amazing they are friendly and I do all their maintenance work for them, what a great agency...
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By: Ainsworth Lord
Sep 21, 2018
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Thank you Raymondo for your lovely review. ...

“ Brilliant... ”

Sep 21,2018
Minithumbup
Verity
Deborah
By: 'Raymond'
Sep 21,2018
0 people found
this helpful
Very professional team, the new starter heather ia excellent, deborah and verity and Sally are amazing they are friendly and I do all their maintenance work for them, what a great agency...
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Was this helpful? Yes
By: Ainsworth Lord
Sep 22, 2018
View all comments (2)
Thank you Raymond for such a wonderful review, Heather is a great addition to our team and all the staff very much appreciate your nice comments. Thanks again ...

“ Superstar cares about her work and customers... ”

Sep 19,2018
Minithumbup
Heather
By: 'Deborah Harrison'
Sep 19,2018
0 people found
this helpful
Heather is fabulous -she responds in a jiffy, is a true professional, takes note of everything you say and most importantly cares about her customers ; I was going to change agents but only because of her I am staying ....
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Comment on agent fees
Yes but Deal only with Heather
Was this helpful? Yes
By: Ainsworth Lord
Sep 21, 2018
View all comments (1)
Thank you Deborah for your kind review, we will pass your lovely comments onto Heather. We are very pleased you have decided to stay with Ainsworth Lord. ...

“ Rentals... ”

Sep 19,2018
Minithumbup
Verity
By: 'Dave'
Sep 19,2018
0 people found
this helpful
Thank you for making my move smooth and stress free, special thank you to Verity. She's a gem. Pleasure to deal with them again...
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Was this helpful? Yes
By: Ainsworth Lord
Sep 21, 2018
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Thank you for your positive review Dave, Verity will be thrilled with your kind comments, we also think she is a gem! We hope to do business with you again in the future. ...

“ Quick helpful friendly... ”

Sep 17,2018
Minithumbup
Verity
Harold
By: 'Hayley'
Sep 17,2018
0 people found
this helpful
Very patient and helpful with it being are first time renting. Also helped with any questions we had and quick with the mode really happy to be going through this company...
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Was this helpful? Yes
By: Ainsworth Lord
Sep 21, 2018
View all comments (1)
Thank you for your brilliant review Hayley, our staff will be thrilled to see your lovely comments. All the best in your new home. ...

“ Always spot on... ”

Sep 09,2018
Minithumbup
Verity
Deborah
By: 'Marpalee'
Sep 09,2018
2 people found
this helpful
Up to their high standard always a pleasure to deal with them thanks again all the team at Ainsworth lord...
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Comment on agent fees
Reasonable for the service
Was this helpful? Yes
By: Ainsworth Lord
Sep 21, 2018
View all comments (1)
Thank you for your positive review Marpalee! We like to be consistent and always keep our standards high when it comes to customer satisfaction. ...

“ so helpful!... ”

Sep 01,2018
Minithumbup
Verity
Paul
By: 'carlyann'
Sep 01,2018
4 people found
this helpful
so impressed with the service that i received! nothing was ever too much Verity was happy to help with anything needed. very helpful and professional thank you again....
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Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 21, 2018
View all comments (1)
Thank you for your lovely review Carlyann. Verity will be very pleased with your comments. We hope you enjoy your new home. ...

“ 5 star... ”

Aug 31,2018
Minithumbup
Verity
Paul
By: 'Ben'
Aug 31,2018
3 people found
this helpful
Very professional staff, I was very pleased with the service and advice from Verity in regards to rental properties. I hope to find a property soon with them....
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Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 21, 2018
View all comments (1)
Thank you for your nice comments Ben, we look forward to finding you your perfect home soon. ...

“ Lovely... ”

Aug 30,2018
Minithumbup
Verity
Paul
By: 'Stace'
Aug 30,2018
3 people found
this helpful
Thank you to Verity she was very helpful helping me move into my new property, she explained the process and made it simple. And managed to move me in within only a few weeks, a lot helpful that my last agent!...
read full review
Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 21, 2018
View all comments (1)
Thank you for your positive review, we are glad we was more helpful than your last agent and managed to move you into your new property within a speedy timescale. ...

“ Stress Free... ”

Aug 24,2018
Minithumbup
Verity
Paul
By: 'Pete'
Aug 24,2018
4 people found
this helpful
This was a stress free move. The process was quick and simple and any potential problems did nit arise ie paperwork references etc. The let itself was transparent with no hidden cists....
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Comment on agent fees
The cist was lower than expected and I paid nothing until accepted.
Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 21, 2018
View all comments (2)
Thank you Pete for your 5 star review. We do try our upmost to make moving home as stress free as possible for our customers. Thank you for your kind comments. ...

“ Very helpful lady... ”

Aug 24,2018
Minithumbup
Verity
Paul
By: 'Hannah and Luke'
Aug 24,2018
3 people found
this helpful
Verity has been amazing in helping me and my partner through the process of renting our first home, she made everything clear and answered all our enquires. Always polite and contacted us with all the information we needed to know which has allowed everything to ...
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Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 21, 2018
View all comments (1)
Hi Hayley & Luke. Thank you for taking the time to leave a lovely review. Verity is thrilled with your nice comments and we hope you are enjoying your new home. At Ainsworth Lord Estates we always aim to go above and beyond to assist clients with any queries you may have when renting your new property and the ongoing support is why people stay longer with us than any other agent. Thanks again ...

“ A helpful professional Company.... ”

Aug 20,2018
Minithumbup
Heather
Deborah
By: 'P.G'
Aug 20,2018
4 people found
this helpful
Used Ainsworth Lord after Looking for a property in Darwen. The professionalism of the company seemed the best choice by far on looking for a property in the area. Booked for local viewings in the area and the staff Miss Heather Laycock was a great ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 21, 2018
View all comments (1)
Hi PG. Thank you for taking the time to leave such a wonderful review, Heather is very pleased with your lovely comments. At Ainsworth Lord Estates we pride ourselves on providing the best service on booking viewings and answering any questions you may have. We hope to deal with you again soon. Thank you ...

“ Heather... ”

Aug 19,2018
Minithumbup
Heather
Deborah
By: 'Paul'
Aug 19,2018
4 people found
this helpful
Heather was very helpful and polite.she was a great assistance to me in my search for a property in the Darwen area...
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Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 22, 2018
View all comments (1)
Hi Paul. Thank you for taking the time to leave this lovely review. I am pleased Heather was a great help to you finding a property, she is thrilled with your nice comments. We hope to deal with you again soon. ...

“ Tenancy agreement and property maintenance... ”

Aug 19,2018
Minithumbup
Heather
Verity
By: 'Sarah'
Aug 19,2018
4 people found
this helpful
I was extremely satisfied with the personal and professional service I received during my 18 month tenancy of a local property. I felt at ease to be able to ring up or drop in the office with a problem or to seek advice. Any issue I ...
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Comment on agent fees
Months rent in advance was accepted and acceptable.
Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 22, 2018
View all comments (1)
Thank you for your kind review Sarah, Verity and Heather are very pleased to hear you was satisfied with the service recieved. Here at Ainsworth Lord Estates we pride ourselves on our staff being very knowledgeable about the property industry and we thank you for taking the time to leave a wonderful review. ...

“ No issues... ”

Aug 17,2018
Minithumbup
Verity
Paul
By: 'Alan'
Aug 17,2018
4 people found
this helpful
I found the whole process pretty simple and much quicker than anticipated, Verity was on hand throughout to answer any questions I had since I have never rented before. Good experience can't fault it...
read full review
Comment on agent fees
Ok
Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 22, 2018
View all comments (1)
Thank you Alan for such a positive review, Verity is delighted that you was happy with her service. At Ainsworth Lord Estates we aim to make the lettings process as simple and quickly as possible, we understand moving house is stressfull enough. Thank you again ...

“ Brilliant to deal with... ”

Aug 07,2018
Minithumbup
Verity
Harold
By: 'Stuart'
Aug 07,2018
4 people found
this helpful
I've been dealing with Verity for over two and a half years, from my first studio to now just moved into a second bigger apartment all done with phone calls, text and emails as I work long unsociable shifts. Thank you verity for your ...
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Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 22, 2018
View all comments (1)
Thank you Stuart for your brillaint review. You are a very valued and trusted customer to us as you have been a very good tenant for a numer of years and Verity very appreciates your feedback. Thank you again ...

“ Very sympathetic and at the same time professional... ”

Aug 04,2018
Minithumbup
Paul
Verity
By: 'Kamila'
Aug 04,2018
4 people found
this helpful
Paul spent a lot of his time to show us a few houses and as more our preferences he discovered as better houses he showed us. Good listener and good person....
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Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 22, 2018
View all comments (1)
Hello Kamila, Thank you for taking the the time to leave a kind review. Here at Ainsworth Lord Estates we aim to go above and beyond customer expectations and I am pleased to hear we found you your new home. Thank you again ...

“ Paul was very thoughtful and knowledgeable... ”

Jul 24,2018
Minithumbup
Paul
Deborah
By: 'Swal9800'
Jul 24,2018
4 people found
this helpful
Paul kept me informed throughout the process and was efficient arranging the viewings. He was thoughtful and considerate as I am a young girl living alone and so didn't suggest any properties he didn't think suitable....
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Comment on agent fees
Very good.
Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 22, 2018
View all comments (1)
Thank you for taking the time to leave a lovely review. Here at Ainsworth Lord Estates we take tenants circumstances into consideration and help them find a property accordingly. We are very pleased you was happy with the service. Thank you again ...

“ Long serving tenant... ”

Jul 17,2018
Minithumbup
Verity
Heather
By: 'Joseph'
Jul 17,2018
4 people found
this helpful
Finally after five long years I became a new property, very , very nice, great area, great neighbors and close to town centre. I only can say I love it and I don't intend to move ever again. Thanks to all staff from aintsworth Lord ...
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Was this helpful? Yes
By: Joseph Andy Mitchell
Sep 23, 2018
View all comments (2)
You all are a very lovely team, you try very hard to stay in the reputation you truly deserve. There will be always ups and downs, but this is life treating us all in challenge for the better of it. Thanks again for all you do for making good choices regardless all circumstances. Keep up the good work to make a difference in this hard competition for a well trusted landlord. ...

“ Excellent... ”

Jul 15,2018
Minithumbup
Verity
Angela
By: 'L'
Jul 15,2018
4 people found
this helpful
Verity was very polite and helpful. She managed to sort out a fast move and negotiated a very fair deposit, to help me out....
read full review
Was this helpful? Yes
By: Ainsworth Lord Estates
Sep 22, 2018
View all comments (1)
Thank you L for taking the time to leave a positive review. Verity is very grateful of your lovely comments. We do aim to make the lettings process as swiftly as possible for our tenants. Thank you again ...

“ Excellent Service... ”

Jul 13,2018
Minithumbup
Verity
Harold
By: 'Jason'
Jul 13,2018
3 people found
this helpful
I found the members of staff to be professional in their manner and helpful in regards to any questions I had. My emails were responded to very quickly. Overall a good experience. Thank you Verity and Harold....
read full review
Comment on agent fees
Nobody likes paying fees , but they were not excessive in today's climate.
Was this helpful? Yes

“ Couldn't fault the service... ”

Jul 13,2018
Minithumbup
Verity
Sally
By: 'R H'
Jul 13,2018
3 people found
this helpful
I found Verity and all the women in the shop very professional and helpful, verity helped me from start to finish with the moving process, carried out some tasks I asked for in the house and even helped me with the gas and electric, the ...
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Comment on agent fees
Cheap compared to my last agent
Was this helpful? Yes

“ Worst manners... ”

Jul 11,2018
Minithumbdown
Verity
By: 'Steph'
Jul 11,2018
2 people found
this helpful
Very unprofessional very rude nasty if I could get her fired I would.you go in with problem and her handle of situation is poor.shes in wrong line of job for the way she speaks to people.i am very unhappy with her.i ...
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Comment on agent fees
Bad
Was this helpful? Yes

“ Great professional advice.... ”

Jul 06,2018
Minithumbup
Paul
Sally
By: 'David'
Jul 06,2018
3 people found
this helpful
Great professional advice with a personal service. I have used ALE as a letting agent for the last seven years. I would not have any hesitation recommending them. Sound advice and great service....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Sale of a family home... ”

Jun 29,2018
Minithumbup
Deborah
Angela
By: 'Pamela'
Jun 29,2018
3 people found
this helpful
Selling a family home following a bereavement was very difficult for me. From our first meeting, through the ups and downs of the sale, to our final meeting to hand over the keys Deborah was sensitive and professional. Using Ainsworth Lord made the whole process ...
read full review
Comment on agent fees
The fixed fee meant I knew exactly how much we would pay from the beginning.
Was this helpful? Yes

“ Good service... ”

Jun 29,2018
Minithumbup
Verity
Harold
By: 'Yates'
Jun 29,2018
3 people found
this helpful
I found verity and deborah very good, they moved me into my flat quickly and the communication was good, there was a problem on moving day but this wasn't their fault and it was quickly rectified so I was happy, i would use them ...
read full review
Was this helpful? Yes

“ Sale of our home... ”

Jun 26,2018
Minithumbup
Deborah
Sally
By: 'Jenny C'
Jun 26,2018
3 people found
this helpful
We had the pleasure of using ALE estate agents for the sale of our home last month. I can safely say that they are fantastic to deal with from start to finish. All the staff were extremely helpful and they all knew where we were ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Helpful... ”

Jun 16,2018
Minithumbup
Verity
Deborah
By: 'Lucy'
Jun 16,2018
3 people found
this helpful
Everyone that I have spoken to has been very helpful, friendly and informative. Verity has been dealing with my property and has gone out of her way to ensure I can move in as hassle free as possible and made me feel like it wasn'...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Great!!... ”

Jun 15,2018
Minithumbup
Verity
Deborah
By: 'Darren Collins on'
Jun 15,2018
5 people found
this helpful
Good customer service good communication went through paperwork precisely happy with service provided 10/10 thank you verity you was helpful...
read full review
Was this helpful? Yes
Areas covered
  • BB3
  • BB2
  • BB1
  • BB4
  • BB5
  • BL1
  • BL2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £13,600
  • Max: £1,099,500

Letting
  • Min: £0
  • Max: £120,000

NAEA ARLA TPOS DPS The Guild Move With Us








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 3 114 4 42 1 20 0 12 1
Staff picture Verity
(125)

Staff picture Tom
(1)

Staff picture Deborah
(72)

Staff picture Paul
(55)

Staff picture Fran
(4)

Staff picture Sally
(13)

Staff picture Connor
(7)

Staff picture Harold
(23)

Staff picture Sarah
(1)

Staff picture Brian
(1)

Staff picture Angela
(11)

Staff picture Jack
(0)

Staff picture Ray
(0)

Staff picture Heather
(6)

Fees

Our fees represent the best Value For Money around.... We Guarantee this!

Nobody can beat us on service or results!

We would be delighted to discuss our fees with you when we meet.

Alternatively, please get in touch so we can discuss this in full detail.
Last updated at 18/07/2017, 9:46 AM by allAgents

Complaints Procedure

Ainsworth Lord Estates - In-House Complaints Procedure:

1. Ainsworth Lord Estates is registered with The Property Ombudsman Redress Scheme (and became a member of this scheme many years before it was compulsory for agents).
We aim to provide the highest standard of service to all of our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Paul Ainsworth-Lord and/or Deborah Ainsworth-Lord and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

2. If you believe you have a complaint, please write to us in the first instance at the address below:

Deborah Ainsworth-Lord
Ainsworth Lord Estates
49 Market Street
Darwen
Lancashire BB3 1PS

3. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

4. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by Paul Ainsworth-Lord at the address given below:

Paul Ainsworth-Lord
Ainsworth Lord Estates
49 Market Street
Darwen
Lancashire BB3 1PS

5. In the event that the final review as detailed above fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
Last updated at 9:46 AM 18/07/2017 by allAgents

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