• Verity Holmes
    Verity Holmes
  • Tom Razaq
    Tom Razaq
  • Deborah Ainsworth-Lord
    Deborah Ainsworth-Lord
  • Paul Ainsworth-Lord
    Paul Ainsworth-Lord
  • Fran Eccles
    Fran Eccles
  • Sally Billington
    Sally Billington
  • Connor Grunshaw
    Connor Grunshaw
  • Harold Jones
    Harold Jones
  • Sarah Lyth
    Sarah Lyth
  • Brian Moran
    Brian Moran
  • Angela Tierney
    Angela Tierney
  • Jack Holman
    Jack Holman
Ainsworth Lord Estates is a family run estate agents. Owners Paul and Deborah Ainsworth Lord live in Darwen as do all members of their long serving and experienced team. We are proud to service the property needs of the people of Darwen, East Lancashire and beyond. Our aim is to make your property experience as stress free as possible. With our exceptional local knowledge we can help you find your dream home, ideal buyer or trusted tenant. The range of property management, conveyancing, mo Read full description...rtgage and alternative sale options that we offer enables us to service your property requirements quickly, expertly and all from our Darwen office.
Ainsworth Lord Estates

49 Market Street Darwen
Lancashire
BB3 1PS

01254 760660

“ Lovely staff thank u for helping... ”

May 15,2018
Minithumbup
Verity Holmes
Deborah Ainsworth-Lord
By: 'Brian'
May 15,2018
1 people found
this helpful
Verity and Deborah found me another flat very quickly and was able to move me in same day due to my situation I was in, rented from them for 3 years always been happy with everything staff are always nice when I come in thank u ...
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Was this helpful? Yes

“ Helpful... ”

May 14,2018
Minithumbup
Verity Holmes
By: 'Darren'
May 14,2018
1 people found
this helpful
It has been a please to work with verity after having a bad experience with another local agent, she has been helpful in getting local tradesmen to do the work that has been needed to be done and found a Tennant within a week, she ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Mr Ben Butler... ”

May 14,2018
Minithumbup
Verity Holmes
Harold Jones
By: 'Ben butler'
May 14,2018
1 people found
this helpful
I found Verity and all the staff members at Ainsworth to be extremely helpful. The tenancy was sorted very quickly. First class service....
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Was this helpful? Yes

“ Helpful... ”

May 14,2018
Minithumbup
Verity Holmes
By: 'Darren'
May 14,2018
1 people found
this helpful
It has been a please to work with verity after having a bad experience with another local agent, she has been helpful in getting local tradesmen to do the work that has been needed to be done and found a Tennant within a week, she ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Generally good... ”

May 14,2018
Minithumbup
Verity Holmes
By: 'James'
May 14,2018
1 people found
this helpful
Generally good around although had 2 instances where I was told I would be contacted and wasn't. Towards the end of my application quality of service rapidly improved...
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Comment on agent fees
Fair
Was this helpful? Yes

“ Real World Estate Agents... ”

May 10,2018
Minithumbup
Verity Holmes
Harold Jones
By: 'T Jackson'
May 10,2018
1 people found
this helpful
Verity - Absolutely brilliant, on top of the process of renting and had the answers to all my questions, we went on holiday abroad for 7 days the day after putting the rental apllication in which could have been a problem but Verity kept me aprised ...
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Comment on agent fees
I found the fees reasonable compared with others, we were with Your Move before this, they had a fee for everything, even wanted over Β£120 to move OUT, Ainsworth Lord are very competitive and transparent when it comes to fees
Was this helpful? Yes

“ Questions... ”

Apr 26,2018
Minithumbup
Verity Holmes
Harold Jones
By: 'Sinead'
Apr 26,2018
1 people found
this helpful
Harold was very helpful showing me around, he answers lots of questions for me. Verify was very helpful answering questions and getting in touch with the landlord regarding maintenance...
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Comment on agent fees
Good
Was this helpful? Yes

“ Thank you... ”

Apr 25,2018
Minithumbup
Verity Holmes
Harold Jones
By: 'Vicky Kendal'
Apr 25,2018
1 people found
this helpful
Very Professional & Helpful service, thank you so so much, Deborah, Verity Angela & Harold. Homemade cakes on me when I'm settled in xxxx Best Wishes sent to all...
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Was this helpful? Yes

“ Fantastic Service... ”

Apr 25,2018
Minithumbup
Verity Holmes
Paul Ainsworth-Lord
By: 'Amanda S'
Apr 25,2018
1 people found
this helpful
I would like to thank Verity for helping me find alternative accommodation at such short notice. She made things very easy and straightforward....
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Comment on agent fees
I am not sure about the fees but the service Verity provided was excellent.
Was this helpful? Yes

“ Very helpful... ”

Apr 24,2018
Minithumbup
Verity Holmes
Harold Jones
By: 'Curtis sharples'
Apr 24,2018
1 people found
this helpful
Very helpful went out there way to help me out the best they could would definitely recommend to friends and family...
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Comment on agent fees
Very good
Was this helpful? Yes

“ Thank you!!... ”

Apr 24,2018
Minithumbup
Verity Holmes
Harold Jones
By: 'Katie'
Apr 24,2018
1 people found
this helpful
Defiantly recommend. All the staff were very lovely and a big thanks to verify for all her help!! Can't wait to move in our beautiful home now...
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Was this helpful? Yes

“ Fore street, Lower Darwen... ”

Apr 23,2018
Minithumbup
Deborah Ainsworth-Lord
Paul Ainsworth-Lord
By: 'Daniel R'
Apr 23,2018
1 people found
this helpful
From the first meeting at the house for the valuation to the handing of the keys on the finalising of the house has been a five star experience, Debra and team were always positive and professional when dealing with me, got an offer and accepted ...
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Comment on agent fees
Fees were competitive and had a super fast result
Was this helpful? Yes

“ Excellent customer service!... ”

Apr 22,2018
Minithumbup
Verity Holmes
Paul Ainsworth-Lord
By: 'Julie Sears'
Apr 22,2018
1 people found
this helpful
Verity was extremely helpful and informative. She was always available to talk to - very professional at all times but also very friendly. I would definitely want to deal with her again in the future and highly recommend her to anyone looking for an agent....
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Comment on agent fees
Fare fee charged
Was this helpful? Yes

“ An outstanding estate agent that goes above and beyond.... ”

Apr 21,2018
Minithumbup
Verity Holmes
Connor Grunshaw
By: 'Glenn'
Apr 21,2018
1 people found
this helpful
Efficient, reasonable, friendly and professional- couldn't ask for more. Verity Holmes went above and beyond to assist. I was delighted with photographs that where taken by Connor of my property plus the review written of my home. They managed to find me some tenants ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Exceptional... ”

Apr 21,2018
Minithumbup
Verity Holmes
By: 'Jamie mckie'
Apr 21,2018
1 people found
this helpful
Great customer service and fast email replies, very helpful and friendly. Very happy with the service and my new home :) thank you!...
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Was this helpful? Yes

“ Great service... ”

Apr 20,2018
Minithumbup
Verity Holmes
Paul Ainsworth-Lord
By: 'Landlord'
Apr 20,2018
1 people found
this helpful
The letting process was a professional service from start to finish. It didn't take long before the house was let with some thorough background checks undertaken to provide some reassurance that it should go well. Verity handled the process very well and kept us ...
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Was this helpful? Yes

“ Fantastic staff, very reliable estate agents!... ”

Apr 13,2018
Minithumbup
Verity Holmes
Harold Jones
By: 'Rachel S'
Apr 13,2018
1 people found
this helpful
I could not be happier with Ainsworth Lords Estates. Had my viewing with Harold, he was very helpful and such a lovely man! Verity, well she is just amazing. She went above and beyond for me, was very very helpful, patient and extremely reliable. I ...
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Was this helpful? Yes

“ Thank you Ainsworth lord... ”

Apr 12,2018
Minithumbup
Verity Holmes
Deborah Ainsworth-Lord
By: 'John'
Apr 12,2018
1 people found
this helpful
Thank you for everything regarding the letting of our house, everything went smoothly and Ainsworth lord found us some good tenants...
read full review
Was this helpful? Yes

“ Great... ”

Mar 28,2018
Minithumbup
Verity Holmes
Paul Ainsworth-Lord
By: 'Jimmey'
Mar 28,2018
1 people found
this helpful
I have recently used ALE, and have have to say it has been a pleasure. The staff are willing to go above and beyond to help out a customer. Brilliant communication and contact from the start. A special mention to Verity who even answered mail ...
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Was this helpful? Yes

“ Thank you... ”

Mar 27,2018
Minithumbup
Verity Holmes
Paul Ainsworth-Lord
By: 'David gee'
Mar 27,2018
1 people found
this helpful
Verity has found me a flat absolutely fab at doing all the paperwork and sorting all the emails out, she was very very helpful and I would recommend her...
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Was this helpful? Yes

“ Very friendly an very helpful.... ”

Mar 21,2018
Minithumbup
Verity Holmes
Paul Ainsworth-Lord
By: 'Emmalee'
Mar 21,2018
1 people found
this helpful
Verity was very helpful an kept me up to date at all times with any things I needed to know....
read full review
Was this helpful? Yes

“ Simply the best!!... ”

Mar 19,2018
Minithumbup
Deborah Ainsworth-Lord
Angela Tierney
By: 'Ashley'
Mar 19,2018
1 people found
this helpful
Well we had a bit of a nightmare time selling our property with another agent, they have a green sign, so had a very low opinion of estate agents. However being with ale has totally changed this! They were amazing getting our sake back on ...
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Was this helpful? Yes

“ Professional... ”

Mar 17,2018
Minithumbup
Verity Holmes
Angela Tierney
By: 'Michael donlon'
Mar 17,2018
1 people found
this helpful
I found the whole experience very pleasant. Verity was very helpful in all aspects and I was impressed by her professionalism...
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Was this helpful? Yes
Mar 12,2018
Minithumbup
Verity Holmes
Deborah Ainsworth-Lord
By: 'Mr Taylor'
Mar 12,2018
1 people found
this helpful
Initially I had a meeting with Deborah at my home , which was to be let out. After an evaluation of the property, and a discussion on its features and condition we agreed it was a good house to let. I had a second meeting in ...
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Comment on agent fees
Fees were good and open to a small discussion
Was this helpful? Yes
Mar 09,2018
Minithumbup
Verity Holmes
Harold Jones
By: 'Suzanne'
Mar 09,2018
2 people found
this helpful
Very helpful from when we phoned to arrange a viewing, the viewing and the process of sorting out the keys and the lease was great, verity was very prompt in responding and general ease of the transaction...
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Was this helpful? Yes
By: Angie
Apr 22, 2018
View all comments (1)
Hi Suzanne Thank you very much for taking the time to write this great review. Verity is thrilled you were happy with her service. The team as a whole always strive to assist tenants to find their new home in a professional, friendly & timely manner. Please consider using our service in the future. Thanks again. ...
Mar 09,2018
Minithumbup
Verity Holmes
Angela Tierney
By: 'Michael winder'
Mar 09,2018
1 people found
this helpful
Verity is/has been amazing on getting me my place and very happy with her work and understanding ,always listens when ever I have a query and is always delt with promptly....nice one verity..keep up good work x...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2018
Minithumbup
Sally Billington
Verity Holmes
By: 'Val'
Mar 08,2018
1 people found
this helpful
ALE has been my letting agent for over 5years. I have found all the members of the team are very friendly and helpful.. They have always kept me informed with regards to my property. I would like to thank them all for the great service,...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2018
Minithumbup
Verity Holmes
Harold Jones
By: 'Zohra'
Mar 07,2018
1 people found
this helpful
Extremly helpful. Honest. Punctual easy to get in touch with and very effeciant very friendly and would recommend to anyone...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 28,2018
Minithumbup
Verity Holmes
By: 'Kayleigh'
Feb 28,2018
2 people found
this helpful
Verity has been absolutely amazing for me and my family, she has helped me all the way through what is normally such a stressful time. Thank you so much, you are an asset to ALE :)...
read full review
Was this helpful? Yes
Feb 24,2018
Minithumbup
Verity Holmes
By: 'Louise'
Feb 24,2018
2 people found
this helpful
Found the process very easy and relaxed. Verity has been so helpful, professional and knowledgeable. I feel that I have recieved an excellent service and we are so happy with the property that we are renting....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
Areas covered
  • BB3
  • BB2
  • BB1
  • BB4
  • BB5
  • BL1
  • BL2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£13,600
  • Max: Β£1,099,500

Letting
  • Min: Β£0
  • Max: Β£120,000

NAEA ARLA TPOS DPS The Guild Move With Us




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 3 85 4 39 1 18 0 11 0
Verity Holmes Verity Holmes
Lettings Negotiator
92 reviews

About Verity I am the lettings negotiator. My aim is to make sure landlords properties are let efficiently and with good quality tenants. I progress the application process from start to move in. View full profile
Tom Razaq Tom Razaq
Trainee Accountant
1 reviews

About Tom I handle the invoices for contractors work. My aim is to make sure that i get the correct amounts of money back for the work that have been done through our company for landlords View full profile
Deborah Ainsworth-Lord Deborah Ainsworth-Lord
Sales Director
57 reviews

About Deborah I am the co founder, I am in charge of the sales along with the other girls, I am professional as I will help you find exactly what you want but im also approachable if there is any problems that need View full profile
Paul Ainsworth-Lord Paul Ainsworth-Lord
Lettings Director
45 reviews

About Paul I am the co founder and Lettings director of Ainsworth-Lord Estates, I am direct and in-tune, as I need to make sure everything is running as smooth as possible, I have been in the property industry f View full profile
Fran Eccles Fran Eccles
Office Administrator
3 reviews

About Fran I help out with the admin work part time, im willing to get as much done as I can as this is a extremely busy role, some jobs in this role can take a lot of time but if it needs to be done then i'll m View full profile
Sally Billington Sally Billington
Senior Portfolio Manager
8 reviews

About Sally I am the Lettings Administrator; I take care of deposits and ensure that they are deposited into the correct scheme. I also make sure that maintenance work is complete to the right standard. View full profile
Connor Grunshaw Connor Grunshaw
Graphic Designer
6 reviews

About Connor I’m the graphic designer; I am keen to learn new things about marketing and design in this industry. I'm reliable to get the job done on time and to do my work to the best quality I can! View full profile
Harold Jones Harold Jones
Viewer
18 reviews

About Harold I’m one of the viewers at Ainsworth-Lord Estates, im hardworking and driven to show you the good aspects of the different house we have to offer, but if the one your looking at isn’t the right one View full profile
Sarah Lyth Sarah Lyth
Senior Accountant
1 reviews

About Sarah I am the Accountant. I look after the bookkeeping and accounts and take pleasure in providing a friendly yet professional service. View full profile
Brian Moran Brian Moran
Maintenance Supervisor
1 reviews

About Brian I'm the maintenance man, I keep track of all the jobs that are going out to our contractors and make sure they are done and they are on time, I am caring and kind but im also keen to make sure everyth View full profile
Angela Tierney Angela Tierney
Lettings & Sales Negotiator (Part-Time)
8 reviews

About Angela I help out with lettings and sale calls part time, I am organised and considerate as I love helping the other girls to take as many calls as we can, I am determined to get as much done as I can while View full profile
Jack Holman Jack Holman
Booking Appraisals
0 reviews

About Jack I follow up leads to book appraisals for sales and lettings. View full profile

Fees

Our fees represent the best Value For Money around.... We Guarantee this!

Nobody can beat us on service or results!

We would be delighted to discuss our fees with you when we meet.

Alternatively, please get in touch so we can discuss this in full detail.
Last updated at 9:46 AM 18/07/2017 by allAgents

Complaints Procedure

Ainsworth Lord Estates - In-House Complaints Procedure:

1. Ainsworth Lord Estates is registered with The Property Ombudsman Redress Scheme (and became a member of this scheme many years before it was compulsory for agents).
We aim to provide the highest standard of service to all of our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Paul Ainsworth-Lord and/or Deborah Ainsworth-Lord and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

2. If you believe you have a complaint, please write to us in the first instance at the address below:

Deborah Ainsworth-Lord
Ainsworth Lord Estates
49 Market Street
Darwen
Lancashire BB3 1PS

3. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

4. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by Paul Ainsworth-Lord at the address given below:

Paul Ainsworth-Lord
Ainsworth Lord Estates
49 Market Street
Darwen
Lancashire BB3 1PS

5. In the event that the final review as detailed above fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
Last updated at 9:46 AM 18/07/2017 by allAgents

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Branch - Darwen, BB3