“Friendly, efficient, working beyond expectati......”
5 Star Review
Apr 11,2024
By:
'Phil Washington'
Apr 11,2024
Services: Sales (as a Vendor)
Sold price: £175000
Would you recommend?: Yes
Postcode: DE13
Sales (as a Vendor)
Sold price: £175000
Postcode: DE13
0
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Friendly, efficient, working beyond expectation, nothing too much trouble
Achieved outcome as soon as was possible 👍...
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5 Star Review
Nov 25,2023
By:
'Sally walker'
Nov 25,2023
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: DE65
Lettings (as a Tenant)
Rent PCM: £750
Postcode: DE65
0
people found
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Excellent communication from Roberta. Very professional and polite. Kept me well informed. I like to know what's happening now and next and can be an impatient pain in the butt. Very please with the speed and service I received....
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“Miss advertising and poor service...”
1 Star Review
Jan 01,2020
By:
'Kat'
Jan 01,2020
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: No
Postcode: NN5
Lettings (as a Tenant)
Rent PCM: £795
Postcode: NN5
0
people found
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We booked viewing as property shown on advert was "available now"... On viewing we quickly found out this was not the case. Property still needed carpets/flooring fitting. We were assured that this will be ready for us to move in just before Xmas. We ...
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“Awful experience trying to rent a property wi......”
1 Star Review
Oct 28,2019
By:
'Trina'
Oct 28,2019
Services: Lettings (Prospective customer)
Rent PCM: £1075
Would you recommend?: No
Postcode: DE13
Lettings (Prospective customer)
Rent PCM: £1075
Postcode: DE13
4
people found
this helpful
Awful experience trying to rent a property with this incompetent money grabbing company. Manager does not respond regarding complaint. Refusal to give my holding fee back when it's their fault it went over the time scale because incompetent staff are unable to read emails and ...
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4
people found
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1 Star Review
Jan 15,2019
By:
'Sam'
Jan 15,2019
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: DE22
Lettings (as a Tenant)
Rent PCM: £600
Postcode: DE22
0
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I reiterate Annoyeds comments in that I had exactly the same terrible experience from Acquire. Just to cut a long story short I rented a property and reported repair Boiler for No Hot water, reports were logged and then they have taken 17 days to fix ...
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Comment on agent fees
Bad
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1 Star Review
Sep 26,2018
By:
'Extremely'
Sep 26,2018
Services: Lettings (as a Tenant)
Rent PCM: £995
Would you recommend?: No
Postcode: DE15
Lettings (as a Tenant)
Rent PCM: £995
Postcode: DE15
8
people found
this helpful
We reiterate Annoyeds comments in that we have had exactly the same terrible experience from Acquire. Just to cut a long story short we rented a property and had nothing but issue after issue. Maintenance reports were logged and then closed with nothing being done, ...
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Comment on agent fees
Bad
8
people found
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“So I am settled into my lovely new house- all ......”
5 Star Review
Mar 21,2017
By:
'Great'
Mar 21,2017
Services: Lettings (as a Tenant)
Rent PCM: £595
Would you recommend?: Yes
Postcode: DE13
Lettings (as a Tenant)
Rent PCM: £595
Postcode: DE13
0
people found
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So I am settled into my lovely new house- all thanks to aquire. Especially Liam who has dealt with everything for me and ofcourse James who was at the property when I went to view it and again for a second viewing. It was my ...
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Comment on agent fees
Fair
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“I contacted them several times as I was interested in ......”
1 Star Review
Jan 06,2015
By:
'Mona'
Jan 06,2015
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: DE14
Lettings (Prospective customer)
Postcode: DE14
6
people found
this helpful
I contacted them several times as I was interested in few properties they are letting, I will move soon to Burton, I received an encouraging reply at first and an offer to arrange for a viewing but then nothing... no calls, no text, no emails. ...
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What agent could do to change your mind?
At least to show some respect and transparancy, If let was agreed about a property, state so, if not interested in a particular customer to mention the reason. If they are too busy to accomodate another customer, please say so. And over all, please do not take over good properties to just make them stagnant in the market, this is just unfair for everyone.
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“I have never felt the need to write a review ......”
1 Star Review
Aug 10,2014
By:
'Annoyed.'
Aug 10,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE13
Lettings (as a Tenant)
Postcode: DE13
9
people found
this helpful
I have never felt the need to write a review about anything until dealing with this company. Experience was so poor and stressful I feel I must share.
Acquire were fine as letting agents as long as you wanted absolutely nothing from them. Maintenance issues ...
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What agent could do to change your mind?
- Communication between agents
- Answer emails and return phonecalls
- Follow up on maintenance problems
- Give warnings for flat checks
- Not charge such extortionate fees
- Return deposits promptly
- Learn how to speak to clients politely. Would much prefer honesty to hostility and allegations if something has gone wrong.
Attached Filesnbsp;
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“This agent treated us despicable as tenants, and speaking as ......”
1 Star Review
Jan 15,2014
By:
'Beth'
Jan 15,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE15
Lettings (as a Tenant)
Postcode: DE15
7
people found
this helpful
This agent treated us despicable as tenants, and speaking as a tenant their property management is not worth the money that they "*" extract from the "*" landlords. I had to take this agent to court for where they were issued with a CCJ for unlawfully withholding ...
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What agent could do to change your mind?
By giving my deposit back on time, carry out property maintenance when told about a problem, some people just shouldn't be working in the public sector. Extremely poor customer service.
Attached Filesnbsp;
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people found
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“The team at acquire were brilliant, they were very attentive ......”
5 Star Review
May 15,2013
By:
'Mr.'
May 15,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DE14
Lettings (as a Tenant)
Postcode: DE14
0
people found
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The team at acquire were brilliant, they were very attentive and helpful and met with my criteria. The agent who dealt with me was very helpful, i was having difficulty trying to procure a property for rent in the location i was looking, but thanks ...
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“Lauren (Acquire) was very helpful and accomodating in the fact ......”
5 Star Review
Mar 16,2013
By:
'Chris'
Mar 16,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DE15
Lettings (as a Tenant)
Postcode: DE15
0
people found
this helpful
Lauren (Acquire) was very helpful and accomodating in the fact I work away so my viewing/s was done at the weekends at a time to suit me. All correspondences and paperwork was sent and dealt with via email and helped me through the whole ...
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“Acquire have been my agent for 4 years now managing 3 properties ......”
1 Star Review
Feb 07,2013
By:
'S'
Feb 07,2013
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DE14
Lettings (as a Landlord)
Postcode: DE14
2
people found
this helpful
Acquire have been my agent for 4 years now managing 3 properties for me in burton and derby, their service has been fantastic, living 60 miles away I never worry about any problems or bad tenants- they are very thorough with their referencing and paperwork. I will be ...
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2
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“Found a 2 bed property that we really liked so me ......”
1 Star Review
Dec 18,2012
By:
'simon'
Dec 18,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE14
Lettings (as a Tenant)
Postcode: DE14
7
people found
this helpful
Found a 2 bed property that we really liked so me and my partner decided to take it with the 2 kids. We were first told we would have to pay X amount for application fee, the deposit was £100 more than the rent and we would also ...
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7
people found
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“Nicer agent!!! My wife and me having rented a very ......”
4 Star Review
Nov 22,2012
By:
'Mr.Rimkus'
Nov 22,2012
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DE14
Lettings (as a Tenant)
Postcode: DE14
0
people found
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Nicer agent!!!
My wife and me having rented a very good furished apartment from Aquire for 3 years and they were always nice and good at me with no problems!
We have lots of friends who we still at working with who say always to the ...
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“They allowed one of our properties to fall into disrepair ......”
1 Star Review
Mar 15,2012
By:
'Tallulah9360'
Mar 15,2012
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
4
people found
this helpful
They allowed one of our properties to fall into disrepair despite the tenants constantly advising them of the problems such that it cost us twice as much to fix than it would have if we had known of the issues immediately. As a result we ...
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4
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“Was forced to lose deposit because Landlady said the house ......”
2 Star Review
Feb 27,2012
By:
'Dandan'
Feb 27,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
Was forced to lose deposit because Landlady said the house needed cleaning. 'Cleaning' was done at the expense of £50 and then another £50 for a specialist to clean the oven. this was then resulted in ordering another oven.
Estate agents did not contact me nor release ...
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What agent could do to change your mind?
Be more helpful on Tenant side
Attached Filesnbsp;
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