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    Lauren Venning
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    Kushi Bachada
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Acquire Properties

182 Station Street Burton Upon Trent
East Staffordshire
DE14 1BN

01283 564441

Jan 06,2015
Minithumbdown
By:
Jan 06,2015
1 people found
this helpful
I contacted them several times as I was interested in few properties they are letting, I will move soon to Burton, I received an encouraging reply at first and an offer to arrange for a viewing but then nothing... no calls, no text, no emails. I called them several times, they always promise to call me back and they never do. I have even visited their office while in Burton ,for a viewing with another agent,but nothing happened as well. After reading reviews about them on this website, I am rea...
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What agent could do to change your mind?
At least to show some respect and transparancy, If let was agreed about a property, state so, if not interested in a particular customer to mention the reason. If they are too busy to accomodate another customer, please say so. And over all, please do not take over good properties to just make them stagnant in the market, this is just unfair for everyone.
Was this helpful? Yes
Aug 10,2014
Minithumbdown
By:
Aug 10,2014
0 people found
this helpful
I have never felt the need to write a review about anything until dealing with this company. Experience was so poor and stressful I feel I must share. Acquire were fine as letting agents as long as you wanted absolutely nothing from them. Maintenance issues were reported over and over again with a man coming to price up what needed fixing but nobody ever actually fixing these things (in over a year). Would not accept a rolling contract, even after 6 or 12 months so had to pay a £100+ rene...
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What agent could do to change your mind?
- Communication between agents - Answer emails and return phonecalls - Follow up on maintenance problems - Give warnings for flat checks - Not charge such extortionate fees - Return deposits promptly - Learn how to speak to clients politely. Would much prefer honesty to hostility and allegations if something has gone wrong.
Was this helpful? Yes
Jan 15,2014
Minithumbdown
By:
Jan 15,2014
2 people found
this helpful
This agent treated us despicable as tenants, and speaking as a tenant their property management is not worth the money that they "*" extract from the "*" landlords. I had to take this agent to court for where they were issued with a CCJ for unlawfully withholding my deposit. They still owe me £200 but as they know that it would cost me more in court costs, I am not expecting them to return my money. They are arrogant, their fees ie to renew a 6 month contract, and \...
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What agent could do to change your mind?
By giving my deposit back on time, carry out property maintenance when told about a problem, some people just shouldn\'t be working in the public sector. Extremely poor customer service.
Was this helpful? Yes
May 15,2013
Minithumbup
By:
May 15,2013
0 people found
this helpful
The team at acquire were brilliant, they were very attentive and helpful and met with my criteria. The agent who dealt with me was very helpful, i was having difficulty trying to procure a property for rent in the location i was looking, but thanks to the agent and staff at acquire they found me a very suitable property quickly and smoothly. I would definitely recommend acquire estate agency to anyone who is looking to rent or buy a property....
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Was this helpful? Yes
Mar 16,2013
Minithumbup
By:
Mar 16,2013
0 people found
this helpful
Lauren (Acquire) was very helpful and accomodating in the fact I work away so my viewing/s was done at the weekends at a time to suit me. All correspondences and paperwork was sent and dealt with via email and helped me through the whole process and nothing was a problem. Main paperwork and signings was done to suit myself without any complaints. The itinerary for the property is very thorough and nothing left out and I feel confident that if there is any issues at any time Lauren (Acquire) wil...
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Was this helpful? Yes
Feb 07,2013
Minithumbup
By:
Feb 07,2013
0 people found
this helpful
Acquire have been my agent for 4 years now managing 3 properties for me in burton and derby, their service has been fantastic, living 60 miles away I never worry about any problems or bad tenants- they are very thorough with their referencing and paperwork. I will be buying another soon to pass on. Thank you acquire....
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Dec 18,2012
Minithumbdown
By:
Dec 18,2012
2 people found
this helpful
Found a 2 bed property that we really liked so me and my partner decided to take it with the 2 kids. We were first told we would have to pay X amount for application fee, the deposit was £100 more than the rent and we would also have to pay 1 months rent up front, this came to around £1300 which we were willing to pay. We were given a date to move in so we gave 1 months notice on the property we were already in later to be told by Acquire that we couldn\'t move in on that date! When ...
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Was this helpful? Yes
By: Beth
Jan 15, 2014
View all comments (1)
My deposit wasn't logged with the TDS either, and they wouldn't pay me my deposit back so had to take them to court where they were issued with a CCJ and got a column in the Burton Mail!....
Nov 22,2012
Minithumbup
By:
Nov 22,2012
0 people found
this helpful
Nicer agent!!! My wife and me having rented a very good furished apartment from Aquire for 3 years and they were always nice and good at me with no problems! We have lots of friends who we still at working with who say always to the same as me! Good agent in my view honestly very brilliant! Thank you. Pitor...
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Was this helpful? Yes
Mar 15,2012
Minithumbdown
By:
Mar 15,2012
1 people found
this helpful
They allowed one of our properties to fall into disrepair despite the tenants constantly advising them of the problems such that it cost us twice as much to fix than it would have if we had known of the issues immediately. As a result we have had to lower the rent to keep the tenants. Over 6 months after we stopped using them they are now using photos of our property to market someone elses property for rent on right move. They are only interested in fees and it suits them if tenants move on eve...
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Was this helpful? Yes
By: acquire
Nov 21, 2012
View all comments (1)
We offer a full management serivce and log every repair and call to ensure properties are kept to good standard. , please can you contact us directly should your statement be true, we take accusations very seriously and we certainly dont use false photgraphs!! im sorry you feel this way - you have our number, please contact us and we will do anything we can to help.....
Feb 27,2012
Minithumbdown
By:
Feb 27,2012
1 people found
this helpful
Was forced to lose deposit because Landlady said the house needed cleaning. 'Cleaning' was done at the expense of £50 and then another £50 for a specialist to clean the oven. this was then resulted in ordering another oven. Estate agents did not contact me nor release any funds back to me. Was in the property for nearly a year paying £495 a month. Another expense was replacing the carpet as it was dirty which I had to pay for. In total, I lost 600 pound with no help wha...
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What agent could do to change your mind?
Be more helpful on Tenant side
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Lauren Venning - upload your photo Lauren Venning
1 reviews

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Reece Allen - upload your photo Reece Allen
0 reviews

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Josh Macare - upload your photo Josh Macare
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Kushi Bachada - upload your photo Kushi Bachada
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