Acquire Properties
Burton Upon Trent, DE14
2.1/5, 14 reviews
36% recommended
100% lettings valuation accuracy
50% lettings fee satisfaction
No company information

Opening Hours
Address

Acquire Properties
182 Station Street
Burton Upon Trent
East Staffordshire
DE14 1BN
01283 564441

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 50% £563 £1,075
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 4 6 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Miss advertising and poor service...”

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Jan 01,2020
Minithumbdown
By: 'Kat'
Jan 01,2020
0 people found
this helpful
We booked viewing as property shown on advert was "available now"... On viewing we quickly found out this was not the case. Property still needed carpets/flooring fitting. We were assured that this will be ready for us to move in just before Xmas. We ...
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“Awful experience trying to rent a property wi......”

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Oct 28,2019
Minithumbdown
By: 'Trina'
Oct 28,2019
4 people found
this helpful
Awful experience trying to rent a property with this incompetent money grabbing company. Manager does not respond regarding complaint. Refusal to give my holding fee back when it's their fault it went over the time scale because incompetent staff are unable to read emails and ...
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By: Pete
Dec 09, 2019
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Highly recommend, especially Josh. Assisted with taking me to and from viewings and was very informative when looking round the properties. Will definitely be using again. ...

“Extremely Annoyed...”

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Sep 26,2018
Minithumbdown
By: 'Extremely'
Sep 26,2018
8 people found
this helpful
We reiterate Annoyeds comments in that we have had exactly the same terrible experience from Acquire. Just to cut a long story short we rented a property and had nothing but issue after issue. Maintenance reports were logged and then closed with nothing being done, ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Annoyed
Feb 29, 2020
View all comments (1)
I can confirm this is the same experience I had with Acquire properties.They have basically lied about the state of the house saying it wasn’t clean when I left it in a cleaner condition that when I actually moved in.They basically will do anything to keep your deposit,stating that the house needed repainting exaggerating the state of the house.Terrible terrible company I advise anyone wanting to rent with them to avoid them at all costs.I wish I had known they would be such liars and would ha ...

“So I am settled into my lovely new house- all ......”

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Mar 21,2017
Minithumbup
By: 'Great'
Mar 21,2017
0 people found
this helpful
So I am settled into my lovely new house- all thanks to aquire. Especially Liam who has dealt with everything for me and ofcourse James who was at the property when I went to view it and again for a second viewing. It was my ...
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Comment on agent fees
Fair
Was this helpful? Yes

“I contacted them several times as I was interested in ......”

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Jan 06,2015
Minithumbdown
By: 'Mona'
Jan 06,2015
6 people found
this helpful
I contacted them several times as I was interested in few properties they are letting, I will move soon to Burton, I received an encouraging reply at first and an offer to arrange for a viewing but then nothing... no calls, no text, no emails. ...
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What agent could do to change your mind?
At least to show some respect and transparancy, If let was agreed about a property, state so, if not interested in a particular customer to mention the reason. If they are too busy to accomodate another customer, please say so. And over all, please do not take over good properties to just make them stagnant in the market, this is just unfair for everyone.
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“I have never felt the need to write a review ......”

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Aug 10,2014
Minithumbdown
By: 'Annoyed.'
Aug 10,2014
8 people found
this helpful
I have never felt the need to write a review about anything until dealing with this company. Experience was so poor and stressful I feel I must share. Acquire were fine as letting agents as long as you wanted absolutely nothing from them. Maintenance issues ...
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What agent could do to change your mind?
- Communication between agents - Answer emails and return phonecalls - Follow up on maintenance problems - Give warnings for flat checks - Not charge such extortionate fees - Return deposits promptly - Learn how to speak to clients politely. Would much prefer honesty to hostility and allegations if something has gone wrong.
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“This agent treated us despicable as tenants, and speaking as ......”

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Jan 15,2014
Minithumbdown
By: 'Beth'
Jan 15,2014
7 people found
this helpful
This agent treated us despicable as tenants, and speaking as a tenant their property management is not worth the money that they "*" extract from the "*" landlords. I had to take this agent to court for where they were issued with a CCJ for unlawfully withholding ...
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What agent could do to change your mind?
By giving my deposit back on time, carry out property maintenance when told about a problem, some people just shouldn't be working in the public sector. Extremely poor customer service.
Attached Filesnbsp;
Was this helpful? Yes
By: Adrian
Jun 24, 2019
View all comments (1)
Had the same problem, a month after moving out I had to hound them for my deposit back after being told lies and fobbed off daily ...

“The team at acquire were brilliant, they were very attentive ......”

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May 15,2013
Minithumbup
By: 'Mr.'
May 15,2013
0 people found
this helpful
The team at acquire were brilliant, they were very attentive and helpful and met with my criteria. The agent who dealt with me was very helpful, i was having difficulty trying to procure a property for rent in the location i was looking, but thanks ...
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“Lauren (Acquire) was very helpful and accomodating in the fact ......”

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Mar 16,2013
Minithumbup
By: 'Chris'
Mar 16,2013
0 people found
this helpful
Lauren (Acquire) was very helpful and accomodating in the fact I work away so my viewing/s was done at the weekends at a time to suit me. All correspondences and paperwork was sent and dealt with via email and helped me through the whole ...
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“Acquire have been my agent for 4 years now managing 3 properties ......”

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Feb 07,2013
Minithumbup
By: 'S'
Feb 07,2013
2 people found
this helpful
Acquire have been my agent for 4 years now managing 3 properties for me in burton and derby, their service has been fantastic, living 60 miles away I never worry about any problems or bad tenants- they are very thorough with their referencing and paperwork. I will be ...
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“Found a 2 bed property that we really liked so me ......”

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Dec 18,2012
Minithumbdown
By: 'simon'
Dec 18,2012
7 people found
this helpful
Found a 2 bed property that we really liked so me and my partner decided to take it with the 2 kids. We were first told we would have to pay X amount for application fee, the deposit was £100 more than the rent and we would also ...
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Was this helpful? Yes
By: Beth
Jan 15, 2014
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My deposit wasn't logged with the TDS either, and they wouldn't pay me my deposit back so had to take them to court where they were issued with a CCJ and got a column in the Burton Mail! ...

“Nicer agent!!! My wife and me having rented a very ......”

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Nov 22,2012
Minithumbup
By: 'Mr.Rimkus'
Nov 22,2012
0 people found
this helpful
Nicer agent!!! My wife and me having rented a very good furished apartment from Aquire for 3 years and they were always nice and good at me with no problems! We have lots of friends who we still at working with who say always to the ...
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“They allowed one of our properties to fall into disrepair ......”

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Mar 15,2012
Minithumbdown
By: 'Tallulah9360'
Mar 15,2012
4 people found
this helpful
They allowed one of our properties to fall into disrepair despite the tenants constantly advising them of the problems such that it cost us twice as much to fix than it would have if we had known of the issues immediately. As a result we ...
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Was this helpful? Yes
By: acquire
Nov 21, 2012
View all comments (1)
We offer a full management serivce and log every repair and call to ensure properties are kept to good standard. , please can you contact us directly should your statement be true, we take accusations very seriously and we certainly dont use false photgraphs!! im sorry you feel this way - you have our number, please contact us and we will do anything we can to help. ...

“Was forced to lose deposit because Landlady said the house ......”

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Feb 27,2012
Minithumbdown
By: 'Dandan'
Feb 27,2012
3 people found
this helpful
Was forced to lose deposit because Landlady said the house needed cleaning. 'Cleaning' was done at the expense of £50 and then another £50 for a specialist to clean the oven. this was then resulted in ordering another oven. Estate agents did not contact me nor release ...
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What agent could do to change your mind?
Be more helpful on Tenant side
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Acquire Properties, Burton Upon Trent DE14 1BN


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