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    CRAIG JACKSON
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    Kathleen Milne
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    gemma denvir
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    kathy milne
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    samantha laporte
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    Michelle Palmer
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    Katie McGill
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    Sarah
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    Katie Miller
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    Jack Rampling
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    Oliver
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    Tony
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    Tony Wood
No description available.
Acorn - New Homes

153 High Street Lewisham, London
Greater London
SE13 6AA

020 8852 4455

Dec 15,2014
Minithumbdown
By:
Dec 15,2014
0 people found
this helpful
I've been using estate agents for over 10 years in London and have never been served such poor service. They forced us to pay a cleaning fee because we had a cat and then charged us more for cleaning because we had a cat at the end of the tendency. The clean cost £180 and it was of very poor quality. The windows weren't even cleaned. The property management company thought the clean was so shoddy they reccommeded us to ask Acorn for a part refund. Of course, Acorn didn't want to know and d...
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What agent could do to change your mind?
See above
Comment on agent fees
Clean was to expensive for the poor quality
Was this helpful? Yes
Dec 08,2014
Minithumbup
By:
Dec 08,2014
0 people found
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I could not be happier with the way my sale was handled by Acorn. Initially I had 4 valuations of similar values but found Acorn to be most professional and enthusiastic to market my property. I was not dissapointed as all promises were delivered including a sale at the asking price. Even when Jack was out of the office, Oliver & Tony in the sales team always knew what was going on and were keen to help. Well worth a recommendation!...
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Sep 11,2014
Minithumbdown
By:
Sep 11,2014
1 people found
this helpful
I put my property up for sale with Acorn Lewisham which turned out to be a nightmare. First all though I wasn't keen, they persuaded me to have an open day which no customers turned up to. (even though they promised me there would be at least twenty people for the viewing). Complete waste of time! The excuse was no one turned up because it was a sunny day!! Secondly after accepting a verbal offer on my property I was kept waiting for the offer in writing nor was given any of the buyers details...
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What agent could do to change your mind?
Acted more professional. I think the sales rep needs more training especially in communication.
Was this helpful? Yes
Dec 01,2013
Minithumbdown
By:
Dec 01,2013
0 people found
this helpful
Very frustrating experience dealing with Acorn. The property was not cleaned as promised, and as it had been empty for a while, things had started to go mouldy. The only reason I didn\'t have to move into a mouldy flat was the flexibility and efficiency of the cleaning company in agreeing to come round at very short notice - following a conversation with me, I might add; Acorn did not achieve this themselves. I wasn\'t given a full set of keys, or codes for the building, in fact three weeks lat...
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What agent could do to change your mind?
I recognise that problems arise sometimes - when issues arose, Acorn could have acted to resolve them quickly. This did happen with an issue on move-in day with the boiler - but only due to the efficiency of the maintenance company. I don\'t feel Acorn themselves have put any real effort into rectifying any of the problems that they have created.
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Aug 03,2013
Minithumbdown
By:
Aug 03,2013
0 people found
this helpful
Renting with corn has been the worst experience I have had in London to date!! I loved my flat when I saw it but from the very begining acorn were unreliable. We had to show ourselves around the property and after we had signed and paid the deposit acorn were still letting people view it!! After we moved in last November there has been nothing but trouble, eg. Every tap breaking, washing machine breaking, bath leaking, shower leaking and more seriously mould and damp through out the property. Ea...
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Was this helpful? Yes
Jul 18,2013
Minithumbup
By:
Jul 18,2013
0 people found
this helpful
My experience was Acorn was a good one which I attribute to the responsiveness of Kathleen Milne in addressing whatever issues arose and doing what I believe was utilizing her best efforts to get directives from landlord and actioning as required....
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Feb 04,2013
Minithumbdown
By:
Feb 04,2013
2 people found
this helpful
Our experience of Acorn has been absolutely terrible from the beginning. It started with turning up at the property twice for viewings and the tenant wasn\'t expecting us (Acorn had confused the the day in the text message the first time). Acorn would "lose" documents that we emailed over, claiming they never received them. Generally no acknowledgement of emails, I had to request that the acknowledge my emails. Communication was terrible. On day of moving in there was no Gas Certifi...
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Was this helpful? Yes
Nov 21,2012
Minithumbup
By:
Nov 21,2012
0 people found
this helpful
I found all the staff helpful, professional and courteous. In particular I was most impressed with the professionalism of Kathy and Samantha. Queries were delt with promptly, problems sorted and if they couldn\'t take my call when I rang they rang me back at the first opportunity....
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Nov 16,2012
Minithumbup
By:
Nov 16,2012
0 people found
this helpful
I rented a property from Acorn recently. It is the first property that I have rented and I must say that I was extremely happy with the service that I received. Michelle Palmer dealt with me and she phoned or emailed me regularly informing me on what was happening with the property and also when I would be able to pick up the keys. I have left that property now and I have experienced the same helpfullness on leaving. I would not hesitate at all when it comes to renting another property with ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £479,995
  • Max: £479,995

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 2 4 1 0 0 0 0 1
CRAIG JACKSON - upload your photo CRAIG JACKSON
2 reviews

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Kathleen Milne - no image available Kathleen Milne
property manager
8 reviews

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gemma denvir - upload your photo gemma denvir
3 reviews

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kathy milne - upload your photo kathy milne
1 reviews

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samantha laporte - upload your photo samantha laporte
1 reviews

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Michelle Palmer - upload your photo Michelle Palmer
4 reviews

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Katie McGill - upload your photo Katie McGill
2 reviews

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Sarah  - upload your photo Sarah
1 reviews

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Katie Miller - upload your photo Katie Miller
2 reviews

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Jack Rampling - upload your photo Jack Rampling
2 reviews

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Oliver  - upload your photo Oliver
1 reviews

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Tony  - upload your photo Tony
0 reviews

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Tony Wood - upload your photo Tony Wood
1 reviews

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Awards won by Acorn - New Homes, London SE13 6AA

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