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    CRAIG JACKSON
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    Kathleen Milne
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Acorn - New Homes

321 Baring Road Grove Park, London
Greater London
SE12 0DZ

020 8857 2244

Apr 01,2015
Minithumbdown
By:
Apr 01,2015
0 people found
this helpful
the estate agent just lied about everything including previous sold prices in the area and what the property would include. Couldn't advise on any useful information. Missed appointments and did nothing to aid relation between seller and buyer. If you are thinking of selling a property or using them in any other capacity I would give them a miss entirely. For something so important these unprofessionals cannot be relied upon...
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Was this helpful? Yes
Aug 19,2014
Minithumbup
By:
Aug 19,2014
0 people found
this helpful
I highly recommend Joshua, he has been so helpful and professional throughout the sale process of my house from the moment that we met when he came to my house to value, the lovely photos that he took and the way that he conducted my open house receiving 3 asking price offers in just a few days of the property being listed for sale, he has always returned my calls and been fantastic at progressing the sale with regular updates and taking control of the chain above to get everyone to finally agre...
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Was this helpful? Yes
Jun 30,2014
Minithumbdown
By:
Jun 30,2014
0 people found
this helpful
I was advised by a friend not to use Acorn when I decided to let out my flat, however having met with the very enthusiastic letting agent I thought that she may have been unlucky with having poor service given to her, biggest mistake of my life. From the moment I signed on the dotted line, problems began. My specifications were very simple, only one person in the flat, as it is too small for two, no animals as again the flat is too small, someone with a salary that can afford the flat, but then...
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What agent could do to change your mind?
Firstly they could have found me a proper tenant first time around instead of wasting time with a totally unsuitable tenant. They could use a proper inventory company that knows what they are doing. They can try to concentrate on the telephone call they are on so they know what property they are discussing. To call back when you have left a message. To send you a statement every month without having to chase them. To act promptly and efficiently, and if they have too many properties to look after hire more staff
Was this helpful? Yes
Jun 16,2014
Minithumbdown
By:
Jun 16,2014
0 people found
this helpful
James at the SE12 branch... lie after lie after lie. Lies in a polite manner, I will admit! To start off I had requested a viewing with James for a property requiring total modernisation. After the viewing I put in an offer £20,000 below the guide price as the property was completely overvalued by some incompetent moron by at least £25,000. Unfortunately I did not realise that the property was overvalued at the time but noticed the condition of the property so offered substantiall...
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What agent could do to change your mind?
STOP BEING CORRUPT, LYING A***HOLES.
Was this helpful? Yes
By: James
Aug 20, 2014
View all comments (1)
Dear Dan, We sell a lot of properties every month but thankfully we keep a record of all transactions. We don't however have record of the above purchase. Could you please reply to this post with the address of the property so I can look into this matter further, alternatively please email me directly at james.drewett@acorn.ltd Regards, James Drewett....
Apr 25,2014
Minithumbdown
By:
Apr 25,2014
0 people found
this helpful
We have had the worst experience a tenant can imagine with our rental from Acorn. Our review is however mixed as not all aspects of the tenancy arrangement have been negative. We received great service from the letting office represented by Mr Callum Haughton. He was very courteous and patient, and genuinely a great service professional. Our horrors began when the letting process was over and we actually moved into the new rental. The landlord had promised to undertake some painting, ref...
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What agent could do to change your mind?
The agent could have acted with more due attention and sympathy for the tenant which the company also represents. Her communication skills are awful and desires much improvement.
Was this helpful? Yes
Jan 10,2014
Minithumbdown
By:
Jan 10,2014
4 people found
this helpful
RUN AWAY!!! To begin with the I lost £800 of my deposit with the agency making claims for damage that have been reported from the beginning of the tenancy. The inventory was completely unprofessional, having items in check in that never existed and having items missing in check out that you could see evidence of their existence in the inventory photos. when we challenged their credibility they promised as that they\'ll come back with the correct inventory but they never did. We e...
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What agent could do to change your mind?
Being fair and professional, sent the mattress I paid for to me. Paying me reparations for my stolen bike and 7 months of disrepair.
Was this helpful? Yes
May 13,2013
Minithumbdown
By:
May 13,2013
1 people found
this helpful
As a landlord, i would advise you not to use this company in any capacity. From day one, they have been nothing but a burden to me. On the day they moved tenants into my property, they lost the keys, and broke the gas tap. For the the next three years i had to call up pretty much every single month to ask for the rent to be paid into my account. This is the job i pay them to do. Another job i pay them to do, is to check my property every 6 months. my property went unchecked for almost 2 ye...
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What agent could do to change your mind?
He could have refunded my entire 3 years. they didnt do what i paid them to do, so a total refund is all i would accept as the right thing to do. anything less would be an insult. I simply detest this company for what they have put me through since that god forsaken day that i agreed to do business with them.
Was this helpful? Yes
Mar 09,2011
Minithumbdown
By:
Mar 09,2011
5 people found
this helpful
Terribly horrid service by all. Our boiler broke and we called the agency a number of times to get it fixed. Lived with no hot water or heating for 1 month. Only interested in taking money, and will only ring when there was problem with rent (which we ensured was paid on time.) Terrible customer service. Asked for a number of other things to be fixed in the flat and was either promised someone would call (which never happened) or was put on hold for an eternity until we hung up. Absolute ...
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Was this helpful? Yes
Oct 04,2010
Minithumbdown
By:
Oct 04,2010
5 people found
this helpful
Recently moved into a rented property let by ACORN lettings in south-east London. I paid all my fees up-front, provided all the necessary paperwork, i.e., references, statements and such like. However, what was to be a new beginning in my new home quickly became a living nightmare. The radiators stopped working, the water pressure in the flat caused the taps to spit water in torrid bursts and when it rained, water would seep into the living room in rivulets to create a small-sized lake at th...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £275,000
  • Max: £360,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 4 1 0 0 1 0 2
CRAIG JACKSON - upload your photo CRAIG JACKSON
2 reviews

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Kathleen Milne - no image available Kathleen Milne
property manager
8 reviews

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gemma denvir - upload your photo gemma denvir
3 reviews

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Michelle Palmer - upload your photo Michelle Palmer
4 reviews

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Katie McGill - upload your photo Katie McGill
2 reviews

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orpington Kent - upload your photo orpington Kent
0 reviews

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Katie Miller - upload your photo Katie Miller
2 reviews

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James Drewett - upload your photo James Drewett
1 reviews

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Callum Haughton - upload your photo Callum Haughton
1 reviews

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Joshua Price - upload your photo Joshua Price
1 reviews

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James  - upload your photo James
1 reviews

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