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    CRAIG JACKSON
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    Kathleen Milne
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Acorn - New Homes

29 Westow Street Crystal Palace, London
Greater London
SE19 3RW

020 8768 0000

Aug 31,2016
Minithumbdown
By:
Aug 31,2016
2 people found
this helpful
Absolutely fantastic at getting back to you ASAP to move you in and take your money. Non-existent after that. Endless emails and calls to try and get issues with the flat sorted and nothing all back from them. The conditions of us moving in were not met, that being we didn't want a broken fridge with a broken freezer in it. It took 3 weeks after moving in to get this despite it being a condition before moving in for it to be replaced. Move in date changed twice, they tried to change it a third t...
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What agent could do to change your mind?
Bad, overpriced. Professional cleaning fee for 2 people who took an entire day to mop a floor!
Comment on agent fees
Bad, overpriced. Professional cleaning fee for 2 people who took an entire day to mop a floor!
Was this helpful? Yes
Feb 05,2014
Minithumbdown
By:
Feb 05,2014
55 people found
this helpful
They rented me a property without hot water, central heating and when the electricity went off I moved out. I used the property as storage while they tried to sort. After 4 months of living with my SO I moved out (I freelance and there was a death in my family meaning it bothered me less than it would a young family). - There is a dispute with the providers and they will not connect. Acorn kept the agency fee and deposit. I am currently taking them to court. TDS adjudication does not ...
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What agent could do to change your mind?
See was nice and offered my fees back. But ultimately had no power and should never have letted the property unfinished.
Was this helpful? Yes
May 31,2011
Minithumbdown
By:
May 31,2011
5 people found
this helpful
We had nothing but problems from the start with Acorn. The girls at the local branch were fine, but any dealings with head office such as when the fridge broke down took weeks of us contacting them again and again to try and resolve the problem. Each time we called we had to repeat ourselves and re-lay the information as they never seemed to have a record of our previous contacts. On moving out of our property they were supposed to re-pay our deposit within 10 working days and inform us of an...
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Was this helpful? Yes
Feb 08,2011
Minithumbdown
By:
Feb 08,2011
4 people found
this helpful
Utterly incompetent with an attitude problem to boot. Uncontactable when you need them to do anything other than take money from you....
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Was this helpful? Yes
By: Paul Deveney
Mar 02, 2011
View all comments (1)
Hello, I am sorry hear that about our staff. We are very well know for our friendly approchable staff, so I am surprised to hear this. Please give me a call on 020 8378 1211 to discuss the matter further. Given that we let over 250 properties a month and manage over 2000 properties, complaints are a rarity, however any type of complaint is taken seriously and I would like the opportunity to discuss these with any of the people on this site. Kind regards, Paul Deveney, Director - The Acorn ....
Aug 03,2010
Minithumbdown
By:
Aug 03,2010
5 people found
this helpful
I'm currently renting my flat with Acorn, thank god it's coming to the end of the lease, I can't wait to leave them as they've been horrendous. I'd never recommend Acorn to anyone else, the service has been beyond terrible....
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Was this helpful? Yes
By: Ex staff
Jan 07, 2011
View all comments (1)
They have a VERY fast staff turnover, use people to do backlog work then get rid. Phones are constantly ringing so one is unable to carry out job role properly. Need to start improving staffing issues by...... Employing more staff Better pay. An hours lunch break.....
Jun 11,2010
Minithumbdown
By:
Jun 11,2010
4 people found
this helpful
My initial contact with Acorn was August last year when I needed to find a new one-bed flat for myself only. I gave them my specification with particular emphasis that I wanted a long-term contract, min 3 years. No problem they said. I viewed a nice flat and agreed to take it. They said they would try for 5 year tenancy and would speak to the landlord. I paid upfront ...
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Was this helpful? Yes
Apr 20,2010
Minithumbup
By:
Apr 20,2010
1 people found
this helpful
Their attitude is very good and act professionally and promptly. The agent we deal with is experienced and understand our goal well. She managed to acquire the price for seller to put the property off market and we match the offer and secure the offer! The agent website also updated immediately once the property is under offer. ...
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Was this helpful? Yes
By: not a fan of the crystal palace branch
May 15, 2010
View all comments (1)
Did an estate agent at the branch write this themself as they are just another rogue estate agent happy to flog properties that are illegal conversions and advertise properties without having a HIP prepared. ....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
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CRAIG JACKSON - upload your photo CRAIG JACKSON
2 reviews

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Kathleen Milne - no image available Kathleen Milne
property manager
8 reviews

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gemma denvir - upload your photo gemma denvir
3 reviews

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Michelle Palmer - upload your photo Michelle Palmer
4 reviews

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Katie McGill - upload your photo Katie McGill
2 reviews

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Danielle Anderson - no image available Danielle Anderson
Lettings Agent
1 reviews

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Katie Miller - upload your photo Katie Miller
2 reviews

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Awards won by Acorn - New Homes, London SE19 3RW

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