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    CRAIG JACKSON
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    Kathleen Milne
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    gemma denvir
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    Michelle Palmer
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    Katie McGill
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    Samantha Latham
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    Elanor Fitzgerald
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    Katie Miller
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    Bradley Gilchrist
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    Matt
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    Endija Leipa
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    Suzzannah Rattenbury
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Acorn - New Homes

118 Bermondsey StreetLondon Bridge Bermondsey, London
Greater London
SE1 3TX

020 7089 6565
Website not available

Properties for sale
Properties for rent
Oct 09,2017
Minithumbdown
Endija Leipa
Suzzannah Rattenbury
By: 'MarkB'
Oct 09,2017
0 people found
this helpful
I would strongly advise anyone looking to rent to avoid these cowboys. The lady, Endija, who showed us round our house had absolutely no idea about the place, she couldn't tell me anything about the gas/electric, what boiler was in place, she didn't even know what was in each room until she had opened the doors. She then told us explicitly that the only thing we had to pay before we moved in was 6 weeks rent as deposit and a months rent in advance. We agreed, as we where pretty despara...
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Comment on agent fees
Bad - the agency fees where around £200 from what I can remember, and I think we got aboslutely nothing for our money, other than the printing of the contract. Also had a very expensive check in and check out cost, as well as a scandolous cleaning fee. Avoid at all costs.
Was this helpful? Yes
By: Andrew Roberts
Oct 17, 2017
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Firstly, I am very sorry to hear about your experience with our London Bridge office. We pride ourselves in providing all our clients with excellent service from start to finish and so to hear this is disappointing. I will be speaking to the individuals concerned and will come back to you once I have investigated the details. With regards to fees, you should have been presented with a statement of accounts before committing to the offer, which highlights all fees associated with the tenancy. ...
Jun 22,2017
Minithumbdown
Matt
By: 'Drummanmatt'
Jun 22,2017
1 people found
this helpful
Where to begin? Forced to pay an end of tenancy cleaning fee way in excess of the market rate before I could sign a tenancy agreement. Chasing me for a decision on whether to extend my lease another year 3 months before it ended. Turning up unannounced to do flat viewings, then almost forcing themselves into the flat without invitation. Doing the check out report BEFORE end of tenancy clean was done. Taking a full week after to get cleaners back in. Promising pictures to prove clean has been don...
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Comment on agent fees
A rip off. Not value for money (from the tenant or landlord side)
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By: Andrew Roberts
Jun 22, 2017
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Hi Matt, As a follow up to this, I have found your details now and can see that the Landlord DID instruct us to relet the property, which we have successfully done. I have also seen copies of numerous emails between you and our branch at London Bridge where appointments and timings were confirmed and you acknowledged. Again very happy to discuss this in detail with you and can confirm that your deposit return was authorised yesterday. Regards Andrew ...
Jun 28,2015
Minithumbdown
Amanda McPherson
Bradley Gilchrist
By: 'Annoyedandnowpoor'
Jun 28,2015
1 people found
this helpful
- 2 days before moving in, were told that their 'calculation' of the deposit was incorrect and as a result we had to pay an extra £300 to cover their mistake (despite having a formal signed agreement stating the amount we agreed to pay) - as far as I can understand, if Acorn make the error but we have already signed off on an agreed amount to pay, we shouldn't be told we can't move in until we pay to cover it. - Only received a tenancy agreement that needed to be signed by 3 guarantors ...
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What agent could do to change your mind?
Could actually work out how much the deposit was before signing an agreement of offer with us. Although I thought that would be a standard. Could not ask everything of us the day before we had to move in with the threat of delaying the move. Could have spelt my name right. Most importantly, can give us back our bloody money.
Attached Files
Comment on agent fees
Made us pay ‚£300 extra with no warning, no idea why we paid any form of admin fee given that they couldn't get our names right and couldn't get us a tenancy agreement until the day before we moved. No idea why they got any profit at all from the property sale seeing as the whole experience was a nightmare.
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By: Ash382
Aug 15, 2016
View all comments (1)
The same happened to us, and they messed up our inventory check list. They are a bunch of amateurs who are rude, incompetent, inexperienced and a complete waste of space and time. ...
Nov 27,2013
Minithumbdown
Samantha Latham
Elanor Fitzgerald
By: 'C'
Nov 27,2013
4 people found
this helpful
Run away from Acorn whilst you can. We had to deal with two major issues which made us realise the lack of professionalism and integrity between these two people in this company. First issue, we were told to pay a professional cleaning fee upfront to the amount of GBP300+ (following when we asked a simple yes /no question to whether the flat will be cleaned before we move in). We disagreed to fact that we did not get to choose our own cleaner and that we had to pay upfront (in fact this cleaning...
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Sep 29,2007
Minithumbdown
By: 'rakesh'
Sep 29,2007
4 people found
this helpful
I have had very bad experience with Acorn Group Estate Agents when I wanted to buy a house in Lee Green , London. Once I had put in an offer, they kept me in complete dark about the transaction and did not manage to get a appointment with the vendors to discuss some aspects of the property. Also they were very unprofessional in terms of returning calls or keeping me aware of the transaction. I spent ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 33% accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
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CRAIG JACKSON - upload your photo CRAIG JACKSON
2 reviews

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Kathleen Milne - no image available Kathleen Milne
property manager
8 reviews

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gemma denvir - upload your photo gemma denvir
3 reviews

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Michelle Palmer - upload your photo Michelle Palmer
4 reviews

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Katie McGill - upload your photo Katie McGill
2 reviews

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Samantha Latham - upload your photo Samantha Latham
1 reviews

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Elanor Fitzgerald - upload your photo Elanor Fitzgerald
1 reviews

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Katie Miller - upload your photo Katie Miller
2 reviews

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Bradley Gilchrist - upload your photo Bradley Gilchrist
1 reviews

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Matt  - upload your photo Matt
1 reviews

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Endija Leipa - upload your photo Endija Leipa
1 reviews

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Suzzannah Rattenbury - upload your photo Suzzannah Rattenbury
1 reviews

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