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    CRAIG JACKSON
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    Kathleen Milne
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    gemma denvir
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    Michelle Palmer
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    Katie McGill
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    Samantha Latham
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    Elanor Fitzgerald
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    Katie Miller
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    Bradley Gilchrist
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Acorn - New Homes

118 Bermondsey StreetLondon Bridge Bermondsey, London
Greater London
SE1 3TX

020 7089 6565

Jun 28,2015
Minithumbdown
By:
Jun 28,2015
0 people found
this helpful
- 2 days before moving in, were told that their 'calculation' of the deposit was incorrect and as a result we had to pay an extra £300 to cover their mistake (despite having a formal signed agreement stating the amount we agreed to pay) - as far as I can understand, if Acorn make the error but we have already signed off on an agreed amount to pay, we shouldn't be told we can't move in until we pay to cover it. - Only received a tenancy agreement that needed to be signed by 3 guarantors ...
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What agent could do to change your mind?
Could actually work out how much the deposit was before signing an agreement of offer with us. Although I thought that would be a standard. Could not ask everything of us the day before we had to move in with the threat of delaying the move. Could have spelt my name right. Most importantly, can give us back our bloody money.
Comment on agent fees
Made us pay ‚£300 extra with no warning, no idea why we paid any form of admin fee given that they couldn't get our names right and couldn't get us a tenancy agreement until the day before we moved. No idea why they got any profit at all from the property sale seeing as the whole experience was a nightmare.
Was this helpful? Yes
By: Ash382
Aug 15, 2016
View all comments (1)
The same happened to us, and they messed up our inventory check list. They are a bunch of amateurs who are rude, incompetent, inexperienced and a complete waste of space and time.....
Nov 27,2013
Minithumbdown
By:
Nov 27,2013
4 people found
this helpful
Run away from Acorn whilst you can. We had to deal with two major issues which made us realise the lack of professionalism and integrity between these two people in this company. First issue, we were told to pay a professional cleaning fee upfront to the amount of GBP300+ (following when we asked a simple yes /no question to whether the flat will be cleaned before we move in). We disagreed to fact that we did not get to choose our own cleaner and that we had to pay upfront (in fact this cleaning...
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Sep 29,2007
Minithumbdown
By:
Sep 29,2007
4 people found
this helpful
I have had very bad experience with Acorn Group Estate Agents when I wanted to buy a house in Lee Green , London. Once I had put in an offer, they kept me in complete dark about the transaction and did not manage to get a appointment with the vendors to discuss some aspects of the property. Also they were very unprofessional in terms of returning calls or keeping me aware of the transaction. I spent ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

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CRAIG JACKSON - upload your photo CRAIG JACKSON
2 reviews

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Kathleen Milne - no image available Kathleen Milne
property manager
8 reviews

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gemma denvir - upload your photo gemma denvir
3 reviews

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Michelle Palmer - upload your photo Michelle Palmer
4 reviews

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Katie McGill - upload your photo Katie McGill
2 reviews

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Samantha Latham - upload your photo Samantha Latham
1 reviews

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Elanor Fitzgerald - upload your photo Elanor Fitzgerald
1 reviews

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Katie Miller - upload your photo Katie Miller
2 reviews

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Bradley Gilchrist - upload your photo Bradley Gilchrist
1 reviews

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