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    Paula D\'Cruz
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    Paula D'Cruz
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    Cathy Lloyd
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Acorn Estate Agents

12 Sun Street Hitchin
Hertfordshire
SG5 1AE

01462 453464

Jul 15,2016
Minithumbdown
By:
Jul 15,2016
0 people found
this helpful
Worse service from a Estate Agent ever, never replies to emails or addresses issues we have experienced or raised with them. We have given them plenty of opportunities to help and resolve issues experienced after a leak. They just don't want to know as long as they get the rent money. Just fed up of them....
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What agent could do to change your mind?
Fees were fine.
Comment on agent fees
Fees were fine.
Was this helpful? Yes
Apr 29,2015
Minithumbup
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Apr 29,2015
0 people found
this helpful
Acorn Estate Agents in let our 3 bed house in Hitchin. Paula came to the property to meet and advise me. The property was let by Acorn very quickly. So far I have been pleased with service from Acorn and Paula in particular....
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Feb 17,2015
Minithumbup
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Feb 17,2015
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I have been dealing with Acorn in Hitchin for several years as they look after several buy to let flats of mine . My main point of contact is Paula D'Cruz who provides me with an extremely professional and thorough service . I find Paula and Acorn the best agent i use across the country with the service they provide and they cover all aspects of managing my properties to the highest standards ....
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Feb 14,2015
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Feb 14,2015
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Acorn have been letting my properties for the past 15 years. They have provided a consistently high standard. They are always helpful, prompt and efficient. Properties have always been re- let quickly and my letting experience has been completely hassle free. They have also sold several properties for me with great speed and help when I needed it. My association with Acorn and all the staff continues to be a pleasure....
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Comment on agent fees
No problem with the fees
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Feb 12,2015
Minithumbup
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Feb 12,2015
0 people found
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I've let my house with Acorns since the Summer of 2011 and found the service excellent from the get go. Having given them pre-approved limits to repair items without instruction they just get on with it, and provide detail of the work carried out. Having been with Premier Move before this (who were a disgrace), the service has been a pleasure....
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Feb 12,2015
Minithumbup
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Feb 12,2015
0 people found
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Acorn Estate Agents in let our 1 bed flat in Hitchin. Paula came to the property to advise us of what would and wouldn't be required when we were renovating, which was very helpful. The property was also let by Acorn the first morning they showed it. We are very pleased with Acorn, and Paula's help....
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Feb 11,2015
Minithumbup
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Feb 11,2015
0 people found
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I contacted two agents in Hitchin initially and very quickly decided that Acorn should continue to work on the sale exclusively. They set to work very efficiently and arranged a number of viewings in the first week. Their communications have been excellent and I found both Paula and Cathy to be very easy to work with. The sale was agreed after only nine weeks which also included the Christmas break. I have no hesitation in recommending Acorn for house sales in this area....
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Sep 11,2014
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Sep 11,2014
3 people found
this helpful
This is a awful estate agents!! I let a property from Acorn for 3+ years. The property was okay. They are reluctant to carry out repairs even essential ones. When they do accept responsibility for the repairs they are in no rush to complete them. Frankly when it comes to your deposit they can absolutely not be trusted...
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What agent could do to change your mind?
Do the job they were employed to do by the Landlord!! Not lie to TDS
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Dec 23,2013
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Dec 23,2013
3 people found
this helpful
I have recently moved in to a property let by Acorns, I knew what I was getting in to a certain extent as I negotiated a discounted rent to do some of the work myself. But by god, I really wish that I hadn\'t of even looked at the dump. How the hell Acorns are still in business letting houses that you\'d laugh at if you saw them Homes under the hammer and well below the hhsrs, is beyond me. I have seen some of the properties they manage, and truthfully, I would say that Acorns are glorified f...
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What agent could do to change your mind?
Been professional!
Was this helpful? Yes
Dec 04,2013
Minithumbup
By:
Dec 04,2013
2 people found
this helpful
incredibly unprofessional service, to the point it was almost a joke. if you have a house or flat that you want to let dont use these cowboys. They never notified us when the tenant didnt pay their rent, and never did any of the checks they were supposed to do. They also tried to charge us for work which we hadnt signed off. Now with a proper agent (putterills) and the difference is remarkable....
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Aug 16,2013
Minithumbup
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Aug 16,2013
0 people found
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Instructed Acorn to let my prpoerty in Letchworth. in the second week, we had 4 people wanting the property. Great detailed feedback, and service. Really pleased...
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Nov 23,2011
Minithumbup
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Nov 23,2011
0 people found
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I rented with a flat in Stevenage through Acorn. With the exception of the inside of the oven being filthy I had no other issues moving in to this property. During my stay in the property Acorn always reacted slowly to dealing with issues and blamed that the landlord was difficult to get hold of, at the time I wasn't sure if this was them or the landlord. But when the property was reposessed it became evident that the issue was with the landlord. Acorn were very helpful in helping us when th...
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Aug 10,2010
Minithumbdown
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Aug 10,2010
2 people found
this helpful
Incredibly unprofessional outfit. Do not use them even if you really love the property - it really is not worth it! Flat was filthy when we moved in. We had to live without hot water for 10days before it was fixed. The toilet was not fixed to the floor. The electrics were condemned as dangerous by the siemens chap who came to fix the meter (that also did not work). The fridge did not work and it took 4months to get a new one. This is only a few of the problems we had. Now we have moved ou...
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Jul 28,2010
Minithumbdown
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Jul 28,2010
3 people found
this helpful
I used Acorn to let my flat, have had nothing but problems all the way. When the latest tenant vacated, I was told the property was okay, just needed a clean. Biggest understatement ever, the flat was filthy, carpets ruined, wallpaper ruined where she had cats, no permission was ever given, how you could miss cats on an inspeection beats me. There were items of furniture left behind, so much for the inventory check. They can't even do that properly, they were useless at chasing up for monies, t...
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May 15,2008
Minithumbdown
By:
May 15,2008
4 people found
this helpful
I rented thru Acorn-it was appalling. The house was wrecked and filthy when I looked at it. Acorn never inspect their properties on behalf of the lanlords as far as I can tell. It could have been a nice house though so as they agreed to get professional cleaners in I went for it. On the day of the move I found house to still be dirty, rubbish in garden, oven filthy. Then I had to try and get deposit out of them when I moved out despite sweating blood to get house up to standard and maintain i...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £195,000
  • Max: £265,000

Letting
  • Min: £0
  • Max: £195,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 1 1 5 1 0 0 0 0 0
Paula D\'Cruz - upload your photo Paula D\'Cruz
1 reviews

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Paula D'Cruz - upload your photo Paula D'Cruz
5 reviews

About Paula No description set View full profile
Cathy Lloyd - upload your photo Cathy Lloyd
2 reviews

About Cathy No description set View full profile

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