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    Tim Dockerty
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    Daniel Roberts
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    Laura Withington
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Accord Lettings

Agricultural House 1 Newbold Terrace Leamington Spa
Warwickshire
CV32 4EA

01926 702773

Oct 10,2016
Minithumbdown
By:
Oct 10,2016
0 people found
this helpful
Landlords and Tenants - BEWARE! I gave up renting an apartment because I felt cheated when presented with their fees, which are abysmal (750£ for a 1BR apartment). I was informed that the fees will be 'a few hundreds' but 750£ is definitely more than that. 175£ were to be charged only for inventory - this, for an unfurnished apartment. I chose to go for a more expensive rent, but with a letting agency that does not mock its customers with such fees....
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Comment on agent fees
Horrible.
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Nov 17,2014
Minithumbdown
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Nov 17,2014
0 people found
this helpful
Incompetent staff, and generally have no concept of customer service. The alarm bells should have rung when we signed our contracts, but luckily our lovely landlady bypassed them when it came to their ludicrous charges for ,essentially, reprinting the contract every year. Waiting for our deposit back and have been for over three weeks..they've blamed us, the landlord, the tenants deposit scheme...anyone but themselves...until we drove the 150 mile round trip to confront them...when someone final...
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What agent could do to change your mind?
Not been dishonest, incompetent and lied...covers most of it I think!
Comment on agent fees
Extortionate, we aren\'t even convinced we\'re getting the full deposit back as their invoicing is so complicated. Underhand and incompetent.
Was this helpful? Yes
Feb 07,2014
Minithumbdown
By:
Feb 07,2014
5 people found
this helpful
We are the end of the 4th week without heating in the winter month (January),the speed and level of communication on the issue resolution has been very poor, e.g. it took a week before they organised the first visit to fix the problem. They are also wasting landlord money by poorly fixing a repeat problem, costing the landlord a fortune. Very poor service for either parties, avoid this agency....
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What agent could do to change your mind?
Proactively update, find way to fix the issue, apologise for lack of service!
Was this helpful? Yes
Oct 25,2013
Minithumbdown
By:
Oct 25,2013
6 people found
this helpful
We dealt with Accord for a year whilst living in Leamington. They are utterly incompetent when dealing with maintenance issues, will simply not reply back to queries and attempted to withhold our deposit for no given reason. Upon months of pressing, they then attempted to make significant deductions from our deposit for items that were already stated as missing/ damaged in the inventory. Their method of keeping your deposit is as follows: They refuse to speak to you at their premises or on the p...
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Oct 25,2013
Minithumbdown
By:
Oct 25,2013
7 people found
this helpful
READ CAREFULLY as this is for everyone to be aware when they are dealing with this agency because what happened to me, might happen to you as well. SCAM, that's how I could describe this ACCORD LETTING agency. These are the issue we had with them: - Not paying the deposit - Not replying to our e-mail after we moved out - Lying in the inventory and asking money from the deposit for thing that did not happen - Requesting money for anew contract but never gave us one Here is the detailed ...
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Sep 25,2013
Minithumbdown
By:
Sep 25,2013
4 people found
this helpful
The single most horrific experience in my life. NEVER EVER rent with Accord. To start with they were absolutely brilliant, unfortunately once we had paid the holding fee for our property, the excellence stopped. To start we were given a moving in date, and then at 9.30 that morning we were called to say that the moving date had to be pushed back 2 weeks. They told us the flat was to be professionally cleaned, however this clearly wasn\'t done, and some of the cutlery even had mouldy food on it...
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What agent could do to change your mind?
good customer service isnt hard to give.
Was this helpful? Yes
Sep 18,2013
Minithumbdown
By:
Sep 18,2013
1 people found
this helpful
Rented a managed property. Absolutely terrible service from start to finish. they promised to clean and redecorate property before moving in and they did not. they tried to charge £90 to change a light bulb. The inventory was badly handled and after moving out they tried to charge for cleaning that they promised to do initially. Awful, would not recommend....
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Sep 02,2013
Minithumbdown
By:
Sep 02,2013
2 people found
this helpful
I have rented a flat with Accord in Leamington for 10 months, and although initially they seemed very competent we have had multiple issues with maintenance requests. The maintenance is handled from a different office and I have found that they are consistently awful at getting back in touch, letting me know when contractors are coming round or getting stuff sorted out. This appears to be partly because of our particular landlord and the fact that ours is a let-only property, meaning Accord can\...
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What agent could do to change your mind?
Resolving issues quicker or at least responding more regularly to emails or calls in order to keep me updated about what was going on. Advise me when contractors are coming to the property.
Was this helpful? Yes
Aug 01,2013
Minithumbdown
By:
Aug 01,2013
0 people found
this helpful
Terrible unprofessional bunch of idiots. DONT USE THESE MORONS !! ... I am renting a flat in Leamington, as I\'m leaving the area the landlord decided to let it through an agency. They texted me yesterday to arrange a viewing, had to arrange for my wife to be there. They never turned up. No text or call. They claim they tried to call earlier but when I checked I had no \'missed calls\'. ... when I asked why they didnt text they couldnt find an answer..... they then said they had a viewi...
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May 14,2013
Minithumbup
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May 14,2013
0 people found
this helpful
The agent was very helpful and provided very clear information to us. We are at the moment very happy to sign a contract with Accord. Everything was excellent....
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Dec 19,2012
Minithumbdown
By:
Dec 19,2012
6 people found
this helpful
I went to view the above property on 30th November. I quite liked the property and the next day , 1st December,Katie from Accord phoned me and suggested I reserve the property while I made up my mind as they had lots of viewings and it would go quickly. I was told that I had to pay £537.50 by debit or credit card over the phone and that I should phone on Monday 3rd and let them know either way. If I decided not to go ahead my money would be refunded immediately. I paid the sum and over ...
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What agent could do to change your mind?
The agent could have been truthful and honest. The agent wants instant cash from clients but will not reciprocate to the client by making repayments instantly or in a timely manner
Was this helpful? Yes
Feb 04,2011
Minithumbdown
By:
Feb 04,2011
4 people found
this helpful
The service maybe is good for a landlord but for us have been a disappointment. 1st. They deliver the flat without cleaning after 5 days they took for control the gas and electricity installation. 2nd. Have been unpaid bills for utilities and the company still is sending us the bills with arrears. 3rd. They charge with a fee every time they can. 4th. "Full management" is basically a label. Don't trust. I don't recommend this agent at all. Thu Kulito Sakayama. ...
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Sep 06,2010
Minithumbdown
By:
Sep 06,2010
5 people found
this helpful
Used every opportunity to charge an admin fee. Poorly completed inventories and poor service before, during and after tenancy....
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  • Block Management
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Tim Dockerty - upload your photo Tim Dockerty
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Laura Withington - upload your photo Laura Withington
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Awards won by Accord Lettings, Leamington Spa CV32 4EA

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