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    Angie German
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    Rachael Ratcliffe
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Accent Property Management Ltd.

81 Regent Street Cambridge
Cambridgeshire
CB2 1AW

01223 500387

Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
Having been a landlord with Accent Property for a number of years I have been extremely happy with their service. My dedicated Property Manager Eva always ensured that the property was kept in good order, whilst providing a professional and friendly link between myself and the tenant. I would not hesitate to recommend them as a Letting Agent....
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Dec 05,2012
Minithumbup
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Dec 05,2012
0 people found
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We were very pleased with Eva\'s services. She always responded promptly to our requests and was always fair with us....
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Dec 03,2012
Minithumbdown
By:
Dec 03,2012
12 people found
this helpful
I would suggest avoiding using this agent if at all possible especially if you are unfortunate enough to have to deal with a particular member of staff called Eva. If you are not a landlord using this service (as you will see, the only positive comment about this company has come from a landlord) expect the strong possibility that you will be treated like you are not worth their time of day. I can completely empathise with people like \'Dan\' on here who said he had to wait 3 months to get a w...
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What agent could do to change your mind?
For this member of staff (Eva) as I can\'t comment on all staff; Training on the following: Communication skills - dealing with customers in a polite,respectful and professional manner. Time management - it is important when you say you are going to do something for a customer that you either deliver or at least provide an explanation as to why there will be a delay.
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Nov 03,2012
Minithumbup
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Nov 03,2012
0 people found
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------------------------------------------------ Re.: Rachael Ratcliffe, Lettings agent at your Cambridge branch. I nominated Rachael as Employee of the year, and am quite disappointed that she was not selected! I consider myself very fortunate that my flat is in Rachael's capable hands. She always goes that extra Β’Γ’β€šΒ¬Γ‹Ε“mile' for me, with such a willing and helpful attitude. She invariably replies by return to my emails, and manages to find a solution to all the big and sma...
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Aug 14,2011
Minithumbdown
By:
Aug 14,2011
2 people found
this helpful
I am sorry that I have to give this awful company even one star! They repeatedly entered my house and snooped around without my permission. Each time they said that someone had tried to phone but got no answer and that they had sent a postcard. It was a very stressful time being associated with JSM as I had zero privacy in my home - I never knew when they would let themselves in. Just as bad was their 'couldn't-care-less' attitude. Avoid this letting agent like the plague!!!!...
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What agent could do to change your mind?
For a start, if they hadn't broken the law my letting themselves into my house whenever they felt like it would have been a start.
Was this helpful? Yes
Aug 14,2011
Minithumbdown
By:
Aug 14,2011
1 people found
this helpful
I have left a review of JSM on the other listing for them on this website, but basically, they kept entering my house without asking me! Everytime I complained that just fobbed me off saying they had sent me a card in the post - total rubbish. This is a dreadful agency....
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What agent could do to change your mind?
Been honest. Been helpful. Had manners. Done their job.
Was this helpful? Yes
Dec 15,2010
Minithumbdown
By:
Dec 15,2010
1 people found
this helpful
I am a reasonable person and understand that it might take a few weeks to get repairs etc done given all the red tape etc - BUT these guys take incompetence to another level! I waited over 3 months to get the cold water pipe fixed in my bathroom and even now it rattles like a banshee. It wasn't so much the inconvienience of the pipe, but JSM's 'couldn't care less' attitude - I had to do all the chasing and never received an apology for them not phoning me back or turning up when they were su...
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Nov 21,2010
Minithumbdown
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Nov 21,2010
0 people found
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I also have suffered these people coming into my house without asking me my permission. They never say sorry and are very rude....
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Oct 13,2010
Minithumbdown
By:
Oct 13,2010
2 people found
this helpful
I am a tenant that is moving out of a house that JSM have just taken on. One of their agents let themselves into my home without asking or notifying me. I complained to the Manager and he said that their internet had been down that day, but that someone had sent me a card to let me know - I never received the card. All he had to do was tell me that his dog had eaten the card and he would have given me the holy trinity of 'old chestnut' fob offs! They also entered my home with the landlady wi...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
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Letting No data

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From Landlords From Tenants From Vendors From Buyers Other
2 0 1 6 0 0 0 0 0 0
Angie German - upload your photo Angie German
3 reviews

About Angie No description set View full profile
Rachael Ratcliffe - upload your photo Rachael Ratcliffe
1 reviews

About Rachael No description set View full profile

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Awards won by Accent Property Management Ltd., Cambridge CB2 1AW

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