Abacus Estates are a professional multipurpose estate agency dealing with residential sales, lettings and management, the sale and marketing of new developmeants & Investments
Abacus Estates

303 West End Lane West Hampstead, London
Greater London
NW6 1RD

020 7431 3777
Website not available

Properties for Sale
Properties to Rent

Oct 12,2017
Minithumbdown
By: 'renter444'
Oct 12,2017
2 people found
this helpful
I have been privately renting for 7 years, and Abacus are by far the worst Estate Agent I have ever encountered. They simply do not care, and will promise all sorts to get you off the phone. You ring to chase them about something, and you ...
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Comment on agent fees
Thank fully we are not paying most of the fees, due to the incompetency we have encountered
Was this helpful? Yes
Sep 05,2017
Minithumbdown
By: 'DR'
Sep 05,2017
1 people found
this helpful
Would not recommend, at all. I was given the wrong information by one of their team, as a consequence of which I was unable to receive my deposit back from them until 11 months after moving out of the property. They were not helpful in rectifying ...
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Comment on agent fees
This was fine.
Was this helpful? Yes
Aug 27,2015
Minithumbup
By: 'Charles'
Aug 27,2015
0 people found
this helpful
Fast, efficient and friendly service when providing a landlord reference for my next property. Al;so arranged for end of tenancy clean at a reasonable cost....
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Aug 18,2015
Minithumbup
By: 'Jo Chappel'
Aug 18,2015
0 people found
this helpful
I found Helen to be really proactive, supportive and tenacious throughout the whole process. As a first-time buyer with a very tight time-scale to completion she was calm, professional and ensured that everything went as smoothly as it could in the challenging circumstances. The service ...
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May 06,2015
Minithumbdown
By: 'Lilly'
May 06,2015
2 people found
this helpful
Absolutely appalling service. Called Shelley when she was 5 minutes late and she said she'd be right there and then stopped picking up the phone or replying. I called the office the next day and was told she would call me right back. She didn't. These ...
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Mar 23,2015
Minithumbup
By: 'K & G'
Mar 23,2015
0 people found
this helpful
We were tenants in the property for about 3 years. James Altman became our point of contact last year. He has arranged for repairs, renewals and deposit refunds in very professional manner working with us, the landlord and the contractors effectively. All our communications with him ...
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Feb 19,2015
Minithumbup
By: 'Beatrice'
Feb 19,2015
0 people found
this helpful
I was looking for a one bedroom flat to share with my boyfriend and Abacus estates helped us out finding a very nice place in a short time. They were really helpful with everything, especially James Waygood was always ready to answer any question and ...
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Feb 18,2015
Minithumbup
By: 'Richard'
Feb 18,2015
1 people found
this helpful
I sold a 2 bedroom flat in NW London through Abacus Estates in early February of 2015. The flat was rented out from 2004, originally through Noe Glasman & Co, which was taken over by Abacus Estates in 2010. Guy Daly looked after both the letting and management services ...
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Comment on agent fees
The fees were competitive for the quality of services provided
Was this helpful? Yes
Feb 16,2015
Minithumbup
By: 'Mike McManus'
Feb 16,2015
1 people found
this helpful
Went into the shop and Stephen sat me down, found out exactly what I was after and very quickly suggested a very suitable property. This was refreshing as other estate agents on West End Lane just asked me to see any old thing, rarely matching ...
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Feb 05,2015
Minithumbup
By: 'A.Lewis'
Feb 05,2015
1 people found
this helpful
Stephen was professional, personable and very helpful. He was available throughout the signing process and has subsequently helped resolve any problems that I had upon moving into the property....
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Jun 24,2014
Minithumbdown
By: 'Nicolas'
Jun 24,2014
1 people found
this helpful
Everything was perfect until we moved in and paid them what we had to pay. On our move out, we never received the inventory check which we paid 130£, we sent emails to James Altman that remained unreplied for more than 2 weeks. When my flatmate ...
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What agent could do to change your mind?
They just do not deserve any fees for the service they offered.
Attached Files
Was this helpful? Yes
Aug 17,2013
Minithumbdown
By: 'Leonidas'
Aug 17,2013
5 people found
this helpful
I have just moved to London from abroad and I am in search of a property. I visited the Abacus West Hampstead office to discuss some options in the area. I made clear from the beginning that safety is a high priority and that I ...
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What agent could do to change your mind?
He should really apologize for his behavior and totally refund me.
Attached Files
Was this helpful? Yes
Aug 01,2013
Minithumbup
By: 'Flat2'
Aug 01,2013
0 people found
this helpful
Initially really helpful and flexible in organising viewings for us, and seemed genuine in selling the property to us. Could have been quicker in getting documentation to us after we\'d committed to the property, but pleased overall with the service....
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Jun 24,2013
Minithumbup
By: 'H K'
Jun 24,2013
0 people found
this helpful
My experience with Abacus Estates has so far been outstanding. Dan Green has been efficient and has gone to great lengths to ensure that we are very happy with our rental property, involving us at all stages in liaising with the landlord....
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Apr 15,2013
Minithumbup
By: 'MC'
Apr 15,2013
1 people found
this helpful
I have been looking for a studio to rent for a few weeks and visited one in West Hampstead by coincidence as I didn\'t know about this area before. I decided the same day to go through all the different estate agencies of the ...
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Apr 10,2013
Minithumbup
By: 'ECMP'
Apr 10,2013
0 people found
this helpful
Great customer service from Caesar. Put in offer, exchanged, completed & moved within 6 weeks thanks to his help. Evening viewings not a problem - Thank you...
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Was this helpful? Yes
Apr 05,2013
Minithumbup
By: 'Ari Levitan'
Apr 05,2013
0 people found
this helpful
Nic and his team have let my property twice. They have kept me informed and updated as to how viewings were progressing and the state of contracts and references. Nic has also provided advice and support in queries I have had as to the management ...
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Was this helpful? Yes
Mar 29,2013
Minithumbup
By: 'Maria'
Mar 29,2013
0 people found
this helpful
Within a week of instructing Ababcus with our property, they found us tenants by the Friday who wanted to move in the following Tuesday. We found it a bit of a rush to get the contracts drawn up and ageed which I feel should have ...
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Was this helpful? Yes
Mar 27,2013
Minithumbup
By: 'Sam'
Mar 27,2013
1 people found
this helpful
We were extremely happy with the service we received from Guy Daly at Abacus. We were looking for our first buy to let property and came across the flat we wanted in less than a week of looking. We were able to put in an ...
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Was this helpful? Yes
Mar 22,2013
Minithumbup
By: 'Ianrogers55'
Mar 22,2013
1 people found
this helpful
I called an spoke to Daniel from abacus on the Friday and he had my property on Hillfield road rented by the monday and the tenants moved in on the wednesday. After getting messed around with fake offers from another local agent it was refreshing ...
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Was this helpful? Yes
Mar 01,2013
Minithumbup
By: 'bell'
Mar 01,2013
1 people found
this helpful
I haved moved in to a property through Abacus Estates. All members of staff I have dealt with have been proffesional and friendly but in particular Claire has been an absolute delight and has made everything from understanding the agreement to references easy. Thank you ...
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Was this helpful? Yes
Feb 18,2013
Minithumbup
By: 'Ben Joseph'
Feb 18,2013
1 people found
this helpful
Working with Stephen was a pleasure. He was professional, reliable, honest and always friendly. He found us our ideal home after seeing just a few properties and he guided us smoothly through all stages of the process. I would strongly recommend Stephen....
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Feb 08,2013
Minithumbup
By: 'Sam Lan'
Feb 08,2013
1 people found
this helpful
I was extremely impressed with Abacus Estates not only were they extremely professional and found me exactly what I was looking for Nicholas Shaer dealt with everything in a tru professional style. All the worry and stress I had was taken away from me and ...
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Feb 04,2013
Minithumbup
By: 'Jonny G'
Feb 04,2013
0 people found
this helpful
Nic was an excellent help when i was looking for a property. He was very helpful and reliable. I would reccomend his work....
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Was this helpful? Yes
Jan 31,2013
Minithumbup
By: 'Mahmood Alhi'
Jan 31,2013
0 people found
this helpful
Daniel found a flat for me in no time at all. He was in direct contact with me at all times keeping me up to date and making sure my needs were kept at all times. Would highly recommend. Thanks Daniel....
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Jan 30,2013
Minithumbup
By: 'Scott Finn'
Jan 30,2013
0 people found
this helpful
Easy to work with, didnt have to chase all the time, and got the deal done! Overall experience was a pleasure...
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Was this helpful? Yes
Jan 30,2013
Minithumbup
By: 'Edward Lloyd'
Jan 30,2013
1 people found
this helpful
this agent has recently sold three flats for us. I have dealt with many agents in london and this agent has been the best to deal with of all of them. i am happy to recommend Abacus...
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Was this helpful? Yes
Jan 25,2013
Minithumbup
By: 'Mike Berg'
Jan 25,2013
0 people found
this helpful
I instructed Abacus on a rental flat and Nic quickly found a suitable couple within days, referenced them got all the correct and relevant paperwork in place and the entire process progressed very smoothly and efficiently-lovely tenants too!...
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Was this helpful? Yes
Jan 17,2013
Minithumbup
By: 'P.Cundall'
Jan 17,2013
2 people found
this helpful
Nic Shaer at Abacus Estates has found me good tenants four times. He is outstanding on residential lettings and management ¢â‚¬â€œ very professional, he gets things done and gets good results. I trust him....
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Was this helpful? Yes
Dec 06,2012
Minithumbdown
By: 'Kentishtowner'
Dec 06,2012
17 people found
this helpful
Never trust your property with these people. They don\'t care, are extremely rude, unprofessional and will tell you whatever you want to hear but never follow through. They are the epitome of every bad estate agent stereotype. Really, I have no idea how they ...
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What agent could do to change your mind?
Could have followed through with contractual obligations.
Attached Files
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
60% customers were satisfied with fees 60% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £350,000
  • Max: £350,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 1 15 6 2 0 3 0 1 3

Fees

Administration Fee - £200 plus VAT
Administration Fee Company Let - £500 plus VAT
Referencing fee - £35 plus VAT per person
Additional referencing for guarantors - Free
Tenancy Deposit handling fee - £40 plus VAT
Deposit - this will be equivalent to six weeks agreed rental
Deposit where tenants have a pet - this could vary and will be equivalent to between 6 - 10 weeks of the agreed rental
If the Landlord requires an independent inventory the following fee will be payable at either commencement or termination of the tenancy;
Unfurnished properties;
Studio property - £112 + VAT
1 bedroom property - £127 + VAT
2 bedroom property - £137 + VAT
3 bedroom property - £147 + VAT
4 bedroom property - £157+ VAT
5 bedroom property - £167 + VAT
Larger properties - please call to enquire
Furnished properties;
Studio property - £127 +VAT
1 bedroom property - £137 +VAT
2 bedroom property - £147 +VAT
3 bedroom property - £157 + VAT
4 bedroom property - £167 +VAT
5 bedroom property - £177 +VAT
Larger properties - please call to enquire
Last updated at 25/01/2016, 4:22 PM by James Altman

Complaints Procedure

No procedure set.
Last updated at 3:54 PM 29/08/2018 by heather heather

Awards won by Abacus Estates, London NW6 1RD


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