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    Nicholas Shaer
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    Stephen Torres
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    Stelios Michaelides
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    Claire Maran
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    Guy Daly
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    Caesar Mathias
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    Nikesh Vadher
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    Daniel Green
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    Shelley Hampton
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    James Altman
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    Shirley Lascaris
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    James Waygood
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    Helen Newstead
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    Kayleigh Weston
Abacus Estates are a professional multipurpose estate agency dealing with residential sales, lettings and management, the sale and marketing of new developmeants & Investments
Abacus Estates

303 West End Lane West Hampstead, London
Greater London
NW6 1RD

020 7431 3777

Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
Fast, efficient and friendly service when providing a landlord reference for my next property. Al;so arranged for end of tenancy clean at a reasonable cost....
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Aug 18,2015
Minithumbup
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Aug 18,2015
0 people found
this helpful
I found Helen to be really proactive, supportive and tenacious throughout the whole process. As a first-time buyer with a very tight time-scale to completion she was calm, professional and ensured that everything went as smoothly as it could in the challenging circumstances. The service was personal and friendly and I wouldn't hesitate in using Abacus, and specifically Helen again....
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May 06,2015
Minithumbdown
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May 06,2015
0 people found
this helpful
Absolutely appalling service. Called Shelley when she was 5 minutes late and she said she'd be right there and then stopped picking up the phone or replying. I called the office the next day and was told she would call me right back. She didn't. These are the kind of operators in the letting market that have politicians backing the idea of banning letting fees to appease voters or regulatory bodies to penalise people. After this wasted two hour round trip I am a convert to these policies...
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Mar 23,2015
Minithumbup
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Mar 23,2015
0 people found
this helpful
We were tenants in the property for about 3 years. James Altman became our point of contact last year. He has arranged for repairs, renewals and deposit refunds in very professional manner working with us, the landlord and the contractors effectively. All our communications with him and his team have been prompt, friendly and helpful. Great work!...
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Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
I was looking for a one bedroom flat to share with my boyfriend and Abacus estates helped us out finding a very nice place in a short time. They were really helpful with everything, especially James Waygood was always ready to answer any question and to ask us if we needed anything. The agency has a great attention to customers and their needs....
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Feb 18,2015
Minithumbup
By:
Feb 18,2015
0 people found
this helpful
I sold a 2 bedroom flat in NW London through Abacus Estates in early February of 2015. The flat was rented out from 2004, originally through Noe Glasman & Co, which was taken over by Abacus Estates in 2010. Guy Daly looked after both the letting and management services and also the subsequent sale. I have been resident overseas during this entire period. The letting and management services were consistently of a commendable standard. There were no extended void periods, the rent was collect...
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Comment on agent fees
The fees were competitive for the quality of services provided
Was this helpful? Yes
Feb 16,2015
Minithumbup
By:
Feb 16,2015
1 people found
this helpful
Went into the shop and Stephen sat me down, found out exactly what I was after and very quickly suggested a very suitable property. This was refreshing as other estate agents on West End Lane just asked me to see any old thing, rarely matching my requirements. He got me in to view it at a time that worked for me (even though it wasn't convenient for him) and after making an offer did everything he could to facilitate and make discussions easy. He was also available outside of normal working ...
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Feb 05,2015
Minithumbup
By:
Feb 05,2015
1 people found
this helpful
Stephen was professional, personable and very helpful. He was available throughout the signing process and has subsequently helped resolve any problems that I had upon moving into the property....
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Jun 24,2014
Minithumbdown
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Jun 24,2014
0 people found
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Everything was perfect until we moved in and paid them what we had to pay. On our move out, we never received the inventory check which we paid 130£, we sent emails to James Altman that remained unreplied for more than 2 weeks. When my flatmate called him angry because of all the unreplied emails and after not having received the deposit back in 2 weeks when they said it would take 7-10 days, James told him not to be rude instead of apologizing. After 3 weeks of the move out date, I sent...
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What agent could do to change your mind?
They just do not deserve any fees for the service they offered.
Was this helpful? Yes
Aug 17,2013
Minithumbdown
By:
Aug 17,2013
4 people found
this helpful
I have just moved to London from abroad and I am in search of a property. I visited the Abacus West Hampstead office to discuss some options in the area. I made clear from the beginning that safety is a high priority and that I don\'t really know London. James showed me a property in the area between Willesden Junction and Harlesden and repeatedly told me that it is an absolutely safe neighborhood. I made an offer and gave a 500 holding deposit. While waiting for the landlords reply I thought it...
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What agent could do to change your mind?
He should really apologize for his behavior and totally refund me.
Was this helpful? Yes
Aug 01,2013
Minithumbup
By:
Aug 01,2013
0 people found
this helpful
Initially really helpful and flexible in organising viewings for us, and seemed genuine in selling the property to us. Could have been quicker in getting documentation to us after we\'d committed to the property, but pleased overall with the service....
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Jun 24,2013
Minithumbup
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Jun 24,2013
0 people found
this helpful
My experience with Abacus Estates has so far been outstanding. Dan Green has been efficient and has gone to great lengths to ensure that we are very happy with our rental property, involving us at all stages in liaising with the landlord....
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Apr 15,2013
Minithumbup
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Apr 15,2013
1 people found
this helpful
I have been looking for a studio to rent for a few weeks and visited one in West Hampstead by coincidence as I didn\'t know about this area before. I decided the same day to go through all the different estate agencies of the street to see if I could get visits right the same day. I went to Abacus Estates and took a list of the lettings available by this time and registered myself with the agency. An hour later, Daniel Green called me to tell me he had 3 different flats to show to me. I accept...
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Apr 10,2013
Minithumbup
By:
Apr 10,2013
0 people found
this helpful
Great customer service from Caesar. Put in offer, exchanged, completed & moved within 6 weeks thanks to his help. Evening viewings not a problem - Thank you...
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Apr 05,2013
Minithumbup
By:
Apr 05,2013
0 people found
this helpful
Nic and his team have let my property twice. They have kept me informed and updated as to how viewings were progressing and the state of contracts and references. Nic has also provided advice and support in queries I have had as to the management of the property....
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Mar 29,2013
Minithumbup
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Mar 29,2013
0 people found
this helpful
Within a week of instructing Ababcus with our property, they found us tenants by the Friday who wanted to move in the following Tuesday. We found it a bit of a rush to get the contracts drawn up and ageed which I feel should have been done at the very beginning and their terms and condititons explained in full as there were points I was not aware of. Claire in particular was on the ball and explained everything to do with the contracts and how everything works as this is the first time we have l...
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Mar 27,2013
Minithumbup
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Mar 27,2013
0 people found
this helpful
We were extremely happy with the service we received from Guy Daly at Abacus. We were looking for our first buy to let property and came across the flat we wanted in less than a week of looking. We were able to put in an offer and Guy talked us through the process and recommended solicitors and mortgage people to assist us with the purchase. Guy kept in contact with us, talked us through each step of the way and what we needed to do. He was extremely professional and went the extra mile. ...
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Mar 22,2013
Minithumbup
By:
Mar 22,2013
1 people found
this helpful
I called an spoke to Daniel from abacus on the Friday and he had my property on Hillfield road rented by the monday and the tenants moved in on the wednesday. After getting messed around with fake offers from another local agent it was refreshing to find an agent who made everythin so easy for me and less stressful. Would reccomend abacus estates to any landlord! Well done guys and thanks!...
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Mar 01,2013
Minithumbup
By:
Mar 01,2013
1 people found
this helpful
I haved moved in to a property through Abacus Estates. All members of staff I have dealt with have been proffesional and friendly but in particular Claire has been an absolute delight and has made everything from understanding the agreement to references easy. Thank you Claire. I would definitely use Abacus again....
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Feb 18,2013
Minithumbup
By:
Feb 18,2013
1 people found
this helpful
Working with Stephen was a pleasure. He was professional, reliable, honest and always friendly. He found us our ideal home after seeing just a few properties and he guided us smoothly through all stages of the process. I would strongly recommend Stephen....
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Feb 08,2013
Minithumbup
By:
Feb 08,2013
1 people found
this helpful
I was extremely impressed with Abacus Estates not only were they extremely professional and found me exactly what I was looking for Nicholas Shaer dealt with everything in a tru professional style. All the worry and stress I had was taken away from me and it was a very pleasant experience. their client care is 100% spot on and I shall only be using them from now on. Thank you all at Abacus and especially Nic :)...
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Feb 04,2013
Minithumbup
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Feb 04,2013
0 people found
this helpful
Nic was an excellent help when i was looking for a property. He was very helpful and reliable. I would reccomend his work....
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Jan 31,2013
Minithumbup
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Jan 31,2013
0 people found
this helpful
Daniel found a flat for me in no time at all. He was in direct contact with me at all times keeping me up to date and making sure my needs were kept at all times. Would highly recommend. Thanks Daniel....
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Jan 30,2013
Minithumbup
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Jan 30,2013
0 people found
this helpful
Easy to work with, didnt have to chase all the time, and got the deal done! Overall experience was a pleasure...
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Jan 30,2013
Minithumbup
By:
Jan 30,2013
0 people found
this helpful
this agent has recently sold three flats for us. I have dealt with many agents in london and this agent has been the best to deal with of all of them. i am happy to recommend Abacus...
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Jan 25,2013
Minithumbup
By:
Jan 25,2013
0 people found
this helpful
I instructed Abacus on a rental flat and Nic quickly found a suitable couple within days, referenced them got all the correct and relevant paperwork in place and the entire process progressed very smoothly and efficiently-lovely tenants too!...
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Jan 17,2013
Minithumbup
By:
Jan 17,2013
2 people found
this helpful
Nic Shaer at Abacus Estates has found me good tenants four times. He is outstanding on residential lettings and management ยขรขโ€šยฌรขโ‚ฌล“ very professional, he gets things done and gets good results. I trust him....
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Dec 06,2012
Minithumbdown
By:
Dec 06,2012
17 people found
this helpful
Never trust your property with these people. They don\'t care, are extremely rude, unprofessional and will tell you whatever you want to hear but never follow through. They are the epitome of every bad estate agent stereotype. Really, I have no idea how they have any positive reviews, they must be writing them. My tenant and I both struggled with them, tenant requested several repairs, none of which I knew about until I met my tenant quite on accident. We are now leasing through another company....
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What agent could do to change your mind?
Could have followed through with contractual obligations.
Was this helpful? Yes
Nov 24,2012
Minithumbup
By:
Nov 24,2012
1 people found
this helpful
We used Abacus Estates as Landlords and also as tenants. Having been on both side, we see they are managing very well the sometimes conflicting interests of landlord and tenants. Stephen Torres there is particularly helpful. I fully agree with a previous review that he took a bit of the stress out of the property search by bringing a good measure of cheers, as well as grounded commercial sense. We found his personal approach to our search refreshing and standing out from your typical estate a...
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Nov 19,2012
Minithumbup
By:
Nov 19,2012
0 people found
this helpful
Moving house is undoubtedly one of the most stressful things you can do, and finding a place you want to call home can be a big deal. The thing I liked about Stephen at Abacus Estates was that he made it fun which took the stress out of it for me. He took the time to understand me enough to know what sorts of places I\'d like, and tailor his search accordingly. Everyone has their little foibles which make some places you see an automatic no. If I asked to see a place Stephen didn\'t think I\...
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Areas covered
  • West Hampstead
    Hampstead
    Highgate
    Golders Green
  • Fortune Green
    Belsize Park
    Camden
    Chal
  • Primrose Hill
    Regents Park
    St Johns Wood
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ350,000
  • Max: ยฃ350,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 1 15 5 2 0 3 0 1 2
Nicholas Shaer   - no image available Nicholas Shaer
Lettings Manager
11 reviews

About Nicholas No description set View full profile
Stephen Torres - no image available Stephen Torres
Lettings Negotiator
16 reviews

About Stephen No description set View full profile
Stelios Michaelides - no image available Stelios Michaelides
Sales Negotiator
0 reviews

About Stelios No description set View full profile
Claire Maran - no image available Claire Maran
Sales and Lettings Secretary
5 reviews

About Claire No description set View full profile
Guy Daly - no image available Guy Daly
Sales Manager
3 reviews

About Guy No description set View full profile
Caesar Mathias - no image available Caesar Mathias
Head of Sales
1 reviews

About Caesar No description set View full profile
Nikesh Vadher - upload your photo Nikesh Vadher
0 reviews

About Nikesh No description set View full profile
Daniel Green - no image available Daniel Green
Lettings
3 reviews

About Daniel No description set View full profile
Shelley Hampton - upload your photo Shelley Hampton
2 reviews

About Shelley No description set View full profile
James Altman - upload your photo James Altman
3 reviews

About James No description set View full profile
Shirley Lascaris - upload your photo Shirley Lascaris
1 reviews

About Shirley No description set View full profile
James Waygood - upload your photo James Waygood
1 reviews

About James No description set View full profile
Helen Newstead - upload your photo Helen Newstead
1 reviews

About Helen No description set View full profile
Kayleigh Weston - upload your photo Kayleigh Weston
1 reviews

About Kayleigh No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Administration Fee - ยฃ200 plus VAT
Administration Fee Company Let - ยฃ500 plus VAT
Referencing fee - ยฃ35 plus VAT per person
Additional referencing for guarantors - Free
Tenancy Deposit handling fee - ยฃ40 plus VAT
Deposit - this will be equivalent to six weeks agreed rental
Deposit where tenants have a pet - this could vary and will be equivalent to between 6 - 10 weeks of the agreed rental
If the Landlord requires an independent inventory the following fee will be payable at either commencement or termination of the tenancy;
Unfurnished properties;
Studio property - ยฃ112 + VAT
1 bedroom property - ยฃ127 + VAT
2 bedroom property - ยฃ137 + VAT
3 bedroom property - ยฃ147 + VAT
4 bedroom property - ยฃ157+ VAT
5 bedroom property - ยฃ167 + VAT
Larger properties - please call to enquire
Furnished properties;
Studio property - ยฃ127 +VAT
1 bedroom property - ยฃ137 +VAT
2 bedroom property - ยฃ147 +VAT
3 bedroom property - ยฃ157 + VAT
4 bedroom property - ยฃ167 +VAT
5 bedroom property - ยฃ177 +VAT
Larger properties - please call to enquire
Last updated at 4:22 PM 25/01/2016 by James Altman

Complaints Procedure

No procedure set.
Last updated at 4:22 PM 25/01/2016 by James Altman

Awards won by Abacus Estates, London NW6 1RD

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