The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 1100 Reviews
98% Recommended
88% sales valuation accuracy
80% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 88.00% | 80.00% | £250,000 | £9,200,000 |
MyLondonHome
35 Catherine Place, London, Greater London
SW1E 6DY
020 7222 2500






By : 'S'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW1P
The team at MyLondonHome provided a seriously impressive service throughout the entire process of selling my central London flat. When choosing a sole agent to sell my property they stood out, their experience based advice on selling a short lease property was invaluable. The flat was actually sold ... Read Full Review
By : Steven
5 Mar 2014Wow! What a superb review for Wendy. Thank you for the positive feedback. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress ...

By : 'Malcolm'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SE1
Just to say that Tom Gilchrist and Wendy Gould acted as a superb conduit for communication, and negotiation, with the foreign vendor of the flat we just bought. The whole transaction went incredibly smoothly, with no hiccups or delays. Good team work from Wendy and Tom. Thank... Read Full Review
By : Steven
5 Mar 2014I love great teamwork - thank you for the positive feedback, Malcolm. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress...
By : 'Andy'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW8
I reported a problem on a broken washing machine, agent responded very quickly and had the issue rectified within 24... Read Full Review
By : Steven
5 Mar 2014Delighted this was resolved so quickly, thank you for your positive feedback, Andy. Steven – MD@MyLondonHome.com...
By : 'PM'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW8
I had discovered a leak behind the toilet and notified the property manager on a Sunday evening via email. I received a phone call from the property manager on Tuesday morning and on Wednesday an engineer came and repaired the... Read Full Review
By : Steven
5 Mar 2014Great to hear that our maintenance team resolved this so quickly - thank you for your positive feedback Phillip. Steven –...
By : 'Dilan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1,
This is my first time to rent a flat. I scared to believe agents than ı found mylondonhome and Francesca. She is very helpful friendly and kind :) She tried to solve all problems for me and next time i will rent a flat from their agent again. İn addition Thanks to Kelly as... Read Full Review
By : Steven
5 Mar 2014Thank you for your positive feedback, Dilan. I am pleased you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number...
By : 'Rupy'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW8
Daniel Quicke, Bryce Moses, Tom and the rest of the team at MyLondonHomes have provided an excellent service. Cannot fault them in any way and would always recommend them to anyone buying/selling or letting a property. Truly professional, every one of them. Thanks. Mr & Mrs... Read Full Review
By : Steven
5 Mar 2014Thank you for your positive feedback, Mr and Mrs Varma. I am pleased you enjoyed your experience with MyLondonHome and the whole team! As far as central London estate & letting agents are...
By : 's'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE1
Christian Barr was extremely helpful and i was v impressed with the way he waited to hand over the key on my late arrival and even carried 4 heavy suitcases up to the 1sr floor with no lift in Palmerston house. Hes the only one who was helpful at my London home . He was available each time I rang... Read Full Review
there were a few hiccups on the way which he could have solved in a better way for sure and understood the tenant more
By : Steven
5 Mar 2014Thank you for your positive feedback and the points that you raise. I am sorry you did not receive a 5* service. I am very pleased that Christian was such a help to you, and disappointed to read you...
By : 'Graeme'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW8
Hannah and Amy were extremely helpful and efficient and delivered a first class service. I would not hesitate to use the company in the future based on my... Read Full Review
By : Steven
5 Mar 2014Thank you for your positive feedback, Graeme. I am pleased you enjoyed your experience with MyLondonHome. I've already informed Hannah and Amy of your review, they were so pleased. As far as central ...
By : 'As'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
Really appreciated Chris' availability and devotion to his work! In addition of being nice Chris is extremely professional and manageg very well to select only properties that mached our criteria and answered all of our many queries with kindness and patience. Truly recommend Chris as letting... Read Full Review
By : Steven
5 Mar 2014I'd definitely agree with you here, Christian is constantly impressing! Thank you for the positive feedback, As. It is always appreciated to see such positive comments as we do strive to make buying, ...
By : 'Rusen'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SE1
Francesca was very friendly & professional. She came across as very honest and was patient with us when showing us various flats. She is very knowledgable. We also apreciated the fact that she was not "pushy" at... Read Full Review
By : Steven
5 Mar 2014Great review :) Thank you for the positive feedback, Rusen. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as...
By : 'Natalie'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW8
Natalie Jacobs provided excellent customer service with regard to a few problems concerning the management of my property. She was quick, efficient and brought about a fast result for which I was very grateful. Natalie used a combination of skills in order to bring a potentially challenging... Read Full Review
By : Steven
5 Mar 2014Thank you for your positive feedback. I am pleased you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number one and...
By : 'Philip'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SE1
Daniel provided an efficient and professional service by obtaining a new tenancy to start immediately after the exiting tenants move out. I'm really impressed with the speed at which they found a new tenant. Thank... Read Full Review
By : Steven
5 Mar 2014Thank you for your positive feedback, Philip. I am pleased you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are concerned, we think we’re number...
By : 'Patricia'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E16
From my first contact with Bryce, I have recieved exemplary service. He has been consistantly attentive, interested and courteous without being too pushy. Wendy has been ,if possible, even more helpful. After the loss of a propery purchase oweing to the incompetance of a solicitor I was useing,... Read Full Review
By : Steven
5 Mar 2014Bryce and Wendy sure were happy to see such a great review - thank you for the positive feedback, Patricia. It is always appreciated to see such positive comments as we do strive to make buying,...
By : 'Darina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EC2Y
Ellis Street is my direct contact at My London Home and has handled my tenancy with the utmost professionalism. He sorted out my paperwork swiftly and accurately all within a one week time frame. When dealt in person Ellis has been very friendly and extremely helpful. Following my move in, Ellis... Read Full Review
By : Steven
5 Mar 2014What a great review for Ellis! Thank you for your positive feedback, Darina. I am pleased you enjoyed your experience with MyLondonHome. I've told Ellis about your great comments and he's so happy!...
By : 'Dilan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
Hi, This is my first time to rent a flat. I really had a difficulties before i found mylondonhome website and than I met with Francesca to see properties . She was very kind friendly and helpful. I can recommend to everyone to look at their website and meet with Francesca :) Also Thank you for... Read Full Review
By : Steven
5 Mar 2014I LOVE reading comments like this. Thank you so much for your positive feedback, Dilan. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting...

By : 'Chris'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW8
Great and very efficient company. Adam Anker was my point of call during my search for a specific property. He searched methodically and presented me with realistic options and choices with out wasting my time. He found exactly what I was looking for and I am delighted with it and with Adam and... Read Full Review
By : Steven
5 Mar 2014Thank you for your positive feedback, Chris. I am pleased you enjoyed your experience with MyLondonHome. Wendy and Adam are truly exceptional members of my team and I'm so pleased to read these...
By : 'Kelly'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW8
The agent was of much help. she made the process easy and was effecient As she is new there were a few things she could not show us how it operates, this was understandable She has been very helpful in following up post check-in . Thus far we have has a good experince with... Read Full Review
By : Steven
5 Mar 2014Thank you for your positive feedback. I am pleased you enjoyed your experience with MyLondonHome. I'm glad that Kelly provided such exceptional service! As far as central London estate & letting ...
By : 'Ahmed'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
I've lived in the above flat for a year and half, and since approaching My London Home at the first time; I've realised they are very professional and honest about everything. We have had few maintenance issues during our tenancy, and every time they have been very approachable and quick in... Read Full Review
By : Steven
5 Mar 2014Thank you for the positive feedback, Ahmed - I love reading reviews like this! It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as...
By : 'Piers'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW8
I would recommend My London Home whole heartedly, having had the most positive experience with this excellent company . Our particular agent was Francesca Kosh. Not only was she conscientious, diligent and efficient; she was also courteous and charming. My husband and I were guided through... Read Full Review
By : Steven
5 Mar 2014Thank you for the positive feedback, Piers and Heather. It is always appreciated to see such positive comments as we do strive to make buying, selling and renting property as stress free as possible...
By : 'Poon'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WC2B
Simon comes to clean the fan in the bathroom, the fan becomes good now, and he cleans the ceiling and windows, which have mould. They look better. Simon is also take photos the window, which still have problem of mould. It is very good service. I feel impressed. Thank you so... Read Full Review
By : Steven
17 Feb 2014Another great review for Simon! Thank you for your positive feedback, Poon. I am pleased you enjoyed your experience with MyLondonHome. As far as central London estate & letting agents are...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: Andrew.Griffith@MyLondonHome.com
HR: Juliette.Briandt@MyLondonHome.com
Lettings & Property Management: Amber.Brackley@MyLondonHome.com
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk\/consumers\/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Last updated at 1/6/2016, 5:07:42 AM by allAgents