Yorkshire's finest independent estate agency

247 Property Services is a family owned estate agency with it's head office in Doncaster, South Yorkshire. We have branch offices throughout the Yorkshire region and East Anglia .

We have a simple ethos, customers drive our business forward and we listen and learn whilst providing a professional, affordable service. We apply Yorkshire to everything we do, we are a straight forward, no hassle business and have kept the s
Read full description...ame winning formula since 2006.

Sales
247 Property Services are far more than your typical High Street estate agency. From inception our sales teams have aggressively marketed our sales portfolio ensuring vendors get the best possible price for their property in a challenging market.

Using all the latest software and management systems we ensure your property is put in front of as many sets of eyes as possible, it cannot sell if no one see it. This is why we market all our properties on RightMove, Zoopla and many more property portals to list. Our own website has hundreds of thousands of unique visitors every year.

We offer a National Online Estate Agency service for £599 inc VAT or a traditional pay on completion service in the South Yorkshire area, the rate for this is 1.2 % inc VAT.

Lettings
Our lettings department is one of the largest and busiest in the region. Currently managing over 1400 properties we achieve what other agencies only dream of, up to 40 lettings arranged per week!

Through dedication and hard work we have built the business over the last ten years, judging our success on that of our landlords, they truly are our lifeblood and we work tirelessly to ensure our tenants and landlords are truly happy. Without either we would not be where we are today and we recognise that.

Customer Focus
All our staff are highly trained housing professionals some with a lifetimes experience within the industry. Our vendors all come to us expecting the same treatment as they get on the High Street and all leave knowing we are far better. We have won customer service awards from AllAgents.co.uk for the last three years running.
247 Property Services

97 Netherhall Road Doncaster
South Yorkshire
DN1 2QA

01302 637688
Aug 29,2017
Minithumbdown
By: 'TRACIE'
Aug 29,2017
0 people found
this helpful
I was left numerous times with major problems i.e no heating/hot water for 8 weeks in winter, my patio door literally hanging off i had to tie with string for 6 weeks etc. i was constantly chased for rent even in one day overdue and ...
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Comment on agent fees
bad
Was this helpful? Yes
Jun 12,2014
Minithumbdown
By: 'Custoomer'
Jun 12,2014
0 people found
this helpful
The repairs if You ask for them are made in a time that You could loose Your mind. You talk with one member that agrees with something and the next day You receive a NO! answer from another one. "*". Probably the good coments ...
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Was this helpful? Yes
By: Manager
Jun 13, 2014
View all comments (1)
247 operates a open door policy and keeps a full history logs of calls all forms of communication. There is no factual information about this "custoomer" or their complaint. We have check records for any customer who made complaints about repairs and lack of response.. None recorded so this person clearly has not used the complaints procedure or even written to us to lodge a complaint. It’s very easy to call yourself a "custoomer" yet allow no details to justify the co ...
Dec 04,2013
Minithumbup
By: 'Patryk Lewandowski (Unhappy tenant)'
Dec 04,2013
0 people found
this helpful
i am feeling totally ignored by your company, nearly 5 months ago i have spoken with one of your agent about the damaged garden gate i have wrote notice over your website couple of times as well and is totally useless because nobody read it as ...
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Was this helpful? Yes
By: MD
Mar 12, 2014
View all comments (1)
This customer is correct. However the owner has chosen to complete their own repairs. There are systems and procedures in place that we follow and 247 con prove that the entire team did what they could to help this customer and the issues were with the property owner. This property will not be let out until the repairs have been made. I do think that sometimes we should bring the owners to answer not just blaming the Agents as they are the point of contact. One of the things we look into is re ...
Dec 04,2013
Minithumbdown
By: 'pop567'
Dec 04,2013
1 people found
this helpful
I would of stayed with 247 i liked the location of the house, but they never do repairs i had realy bad damp in the dining room it got that bad there was big holes and plaster kept just falling off, they came to measure our ...
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What agent could do to change your mind?
To do repairs when needed
Attached Files
Was this helpful? Yes
By: MD
Mar 12, 2014
View all comments (1)
Sadly on this time the customer was correct but not on all things, The owner was given all the correct information when it was provided to us. The owner chose not to respond regardless of the pressure we applied. The owner would not allow us to do repairs and would not pay us to do them or we would have. Its often that agents get blamed for landlord poor responces. This tenant has now left and we have refused to relet this home untill its back to ship shape. Sometimes we really are just trapped ...
Areas covered
  • DN1
  • Doncaster
  • DN2
  • Rotherham
  • DN3
  • Barnsley
  • DN4
  • Sheffield
  • DN6
  • DN12
  • DN10
  • DN11
  • South Yorkshire
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £38,500
  • Max: £175,000

Letting
  • Min: £0
  • Max: £95,000

ARLA UKALA NLA DPS SAGEagent Relocation Agent Network National Homes Network Property Redress Scheme




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 0 100 4 8 0 2 0 9 0

Fees

247 Fair Fees Policy

247 hold a property deposit and if you the tenant choose not to move in at the agreed date then the deposit will be withheld due to costs incurred with you the tenant not moving in.

247 Will withhold fees if its seen that you the tenant have not provided data as requested when asked that may result in a delay in application.

247 Will withhold fees to cover any admin cost and charges as seen fair by each branch individually.

247 will withhold any reasonable costs due to tenant error in the setting up of the letting.

247 will not withhold any monies from the tenant without first discussion.

247 offer an appeal process for any persons who feels they have had money kept by a local branch unfairly. This appeal process is final and set by the Head Office and the local branch will have to oblige any and all finding of any appeal. All appeals must be completed in writing and sent directly to info@247propertyservices.co.uk with a copy of any receipts and documents relating to the setting up of the letting. The review will be independent of branch and findings final.

£50 No refundable regardless.

£350 Admin fees subject to discount from branches.

Set fee of £50 per Guarantor

A set fee of £150 per room per person this is including Credit checks and admin charges. Inclusive of VAT where applicable.

Current 2016 offers

Doncaster Branch -25% off = £300

Bassetlaw Branch - 62% off = £180


All inclusive of Credit Checks, Admin charges and VAT per family*.
A family consist of 2 adults and any amount of children under 18.
Friends sharing would pay a individual fee of £150 per person over 18 living within the property
Last updated at 13/12/2017, 3:45 PM by Harley Welch

Complaints Procedure

Your right to complain!
Every year 247 Helps thousands of people to rent homes. However, every so often someone comes away from 247 feeling unhappy. Perhaps your viewing was late, the property was cancelled. Perhaps you felt that you were not treated with respect or courtesy. Perhaps our service was not of a high standard.
Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.
We will treat your complaint confidentially, seriously and quickly.
What can I do?
It is important to let 247 know that you are unhappy and to give them the chance to put things right. Dont be afraid to speak to the manager or branch manager she or he might be able to sort out the problem straight away. Otherwise, move to the more formal process.
If you are not a client, ask a 247 manager to explain the Third Party complaints procedure to you.
Making a formal complaint
There are several ways to make a complaint. You can put the information in a letter and send it to the branch that you are complaining about or drop it into the branch. Complaints can be addressed to the 247 manager. You cannot tell 247 on the phone or face-to-face that you want them to investigate your complaint as all complaints must be done in writing only.
If you prefer, you can ask the local branch to refer your complaint to the Doncaster head office. You can complain via Head Office by calling our complaints line 0800 68 00 247 and asking for the complaints manager. Or you can email your complaint to info@247propertyservices.co.uk. We at 247 will assess who is the best person to handle your complaint and ask them to deal with it.
Your complaint will be investigated by the local branch manager under the direction of the head office in Doncaster, or by the Directors if you are complaining about the manager. If it is upheld, you will get a full apology and, where appropriate, be given details of any action that 247 is taking to put things right. If you are not satisfied with the outcome, you can ask for a further review.
Send your complaint to

Complaints Department
247 Property Services Head Office
97 Netherhall Road
Doncaster
DN1 2QA
Last updated at 3:45 PM 13/12/2017 by Harley Welch

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