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The Finest Independent Letting Agency Full Lettings & Property Management in Doncaster 247 Property Services is a large family-owned Letting Agency with its main office in Doncaster. 247 manages hundreds of homes throughout Doncaster, Rotherham, and Sheffield. 247 covers all of the wonderful areas of the South Yorkshire countryside, towns, and cities. Our office is open from 9.00 am until 5.00 pm Monday to Friday. We also operate 24-hour contact for our tenant's and landlord Read full description...'s convenience. We have a simple ethos: customers drive our business forward so, we listen and learn whilst providing a professional, affordable service. We apply "Yorkshire" to everything we do, we are a straightforward, no hassle business and have kept the same winning formula since 2006 that has allowed us to grow into one of Yorkshire most respected and well-established letting Agents in Yorkshire.
247 Property Services

97 Netherhall Road Doncaster
South Yorkshire
DN1 2QA

01302 637688
Aug 29,2017
Minithumbdown
By: 'TRACIE'
Aug 29,2017
0 people found
this helpful
I was left numerous times with major problems i.e no heating/hot water for 8 weeks in winter, my patio door literally hanging off i had to tie with string for 6 weeks etc. i was constantly chased for rent even in one day overdue and ...
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Comment on agent fees
bad
Was this helpful? Yes
Jun 12,2014
Minithumbdown
By: 'Custoomer'
Jun 12,2014
0 people found
this helpful
The repairs if You ask for them are made in a time that You could loose Your mind. You talk with one member that agrees with something and the next day You receive a NO! answer from another one. "*". Probably the good coments are made ...
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Was this helpful? Yes
By: Manager
Jun 13, 2014
View all comments (1)
247 operates a open door policy and keeps a full history logs of calls all forms of communication. There is no factual information about this "custoomer" or their complaint. We have check records for any customer who made complaints about repairs and lack of response.. None recorded so this person clearly has not used the complaints procedure or even written to us to lodge a complaint. It’s very easy to call yourself a "custoomer" yet allow no details to justify the co ...
Dec 04,2013
Minithumbup
By: 'Patryk Lewandowski (Unhappy tenant)'
Dec 04,2013
0 people found
this helpful
i am feeling totally ignored by your company, nearly 5 months ago i have spoken with one of your agent about the damaged garden gate i have wrote notice over your website couple of times as well and is totally useless because nobody read it as ...
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Was this helpful? Yes
By: MD
Mar 12, 2014
View all comments (1)
This customer is correct. However the owner has chosen to complete their own repairs. There are systems and procedures in place that we follow and 247 con prove that the entire team did what they could to help this customer and the issues were with the property owner. This property will not be let out until the repairs have been made. I do think that sometimes we should bring the owners to answer not just blaming the Agents as they are the point of contact. One of the things we look into is re ...
Dec 04,2013
Minithumbdown
By: 'pop567'
Dec 04,2013
1 people found
this helpful
I would of stayed with 247 i liked the location of the house, but they never do repairs i had realy bad damp in the dining room it got that bad there was big holes and plaster kept just falling off, they came to measure our ...
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What agent could do to change your mind?
To do repairs when needed
Attached Files
Was this helpful? Yes
By: MD
Mar 12, 2014
View all comments (1)
Sadly on this time the customer was correct but not on all things, The owner was given all the correct information when it was provided to us. The owner chose not to respond regardless of the pressure we applied. The owner would not allow us to do repairs and would not pay us to do them or we would have. Its often that agents get blamed for landlord poor responces. This tenant has now left and we have refused to relet this home untill its back to ship shape. Sometimes we really are just trapped ...
Areas covered
  • Eden
  • Doncaster
  • Bawt
  • Rotherham
  • Birc
  • Barnsley
  • DN1
  • Sheffield
  • DN2
  • Warmsworth
  • DN3
  • Edlington
  • DN4
  • Sprotborough
  • DN5
  • Intake
  • DN6
  • Wheatley
  • DN12
  • Armthorpe
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £38,500
  • Max: £175,000

Letting
  • Min: £0
  • Max: £95,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 0 110 4 8 0 2 0 9 0

Fees

Landlord
Overall Fees
10% (inc. VAT), On Completion (Fees are negotiable)

Last updated on 11/12/2018, 10:38 AM by Mr Welch


Vendor
Overall Fees
1.2% (inc. VAT), On Completion (Fees are negotiable)

Ful Sales Fee

Last updated on 11/12/2018, 10:39 AM by Mr Welch


Tenant
Overall Fees
£300 (inc. VAT), On Completion (Fees are negotiable)

Last updated on 11/12/2018, 10:38 AM by Mr Welch

Complaints Procedure

Your right to complain!
Every year 247 Helps thousands of people to rent homes. However, every so often someone comes away from 247 feeling unhappy. Perhaps your viewing was late, the property was cancelled. Perhaps you felt that you were not treated with respect or courtesy. Perhaps our service was not of a high standard.
Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.
We will treat your complaint confidentially, seriously and quickly.
What can I do?
It is important to let 247 know that you are unhappy and to give them the chance to put things right. Dont be afraid to speak to the manager or branch manager she or he might be able to sort out the problem straight away. Otherwise, move to the more formal process.
If you are not a client, ask a 247 manager to explain the Third Party complaints procedure to you.
Making a formal complaint
There are several ways to make a complaint. You can put the information in a letter and send it to the branch that you are complaining about or drop it into the branch. Complaints can be addressed to the 247 manager. You cannot tell 247 on the phone or face-to-face that you want them to investigate your complaint as all complaints must be done in writing only.
If you prefer, you can ask the local branch to refer your complaint to the Doncaster head office. You can complain via Head Office by calling our complaints line 0800 68 00 247 and asking for the complaints manager. Or you can email your complaint to info@247propertyservices.co.uk. We at 247 will assess who is the best person to handle your complaint and ask them to deal with it.
Your complaint will be investigated by the local branch manager under the direction of the head office in Doncaster, or by the Directors if you are complaining about the manager. If it is upheld, you will get a full apology and, where appropriate, be given details of any action that 247 is taking to put things right. If you are not satisfied with the outcome, you can ask for a further review.
Send your complaint to

Complaints Department
247 Property Services Head Office
71 Netherhall Road
Doncaster
DN1 2QA
Last updated at 3:45 PM 13/12/2017 by Harley Welch

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