• Staff picture
    Chris
  • Staff picture
    Matt
  • Staff picture
    Alison
We are a multi award winning independent Estate Agent and, as with all the best service-led companies, our reputation depends largely on the quality, integrity and professionalism of our staff, many of whom have years of experience in residential sales, lettings, property management and financial services. We are a dedicated and hardworking team of people striving to offer a bespoke service to anyone looking to move or even those simply seeking advice on their next step. Our goal is to provide Read full description... a straightforward approach to the process, treating each valued client or customer as an individual, not a number in a system and by providing a jargon free approach to the business of selling, letting and managing property. We have High Street offices in both Gravesend and Strood town centres where personal callers are always welcomed with a warm smile and even a cuppa. We are proud of our independent status and aim to offer an all-encompassing sales and lettings service. To further illustrate this commitment, 2-move are proud to have been independently selected by Cartus, one of the worlds most recognised global relocation organisations as their appointed Relocation Agent Network member agent for Strood & Gravesend. As the locally appointed Relocation Network Agent we have the opportunity to work with somewhere in the region of 600 other, carefully selected, agents across the United Kingdom enabling us to provide truly National coverage for our clients. This gives us access to hundreds of relocating purchasers and professional tenants as well as the ability to link in with other Relocation Agent firms that may be located in areas that you may be considering a move or relocation to.
2-move

6 Milton Road Gravesend
Kent
DA12 2RE

01474 364036
http://www.2-move.co.uk

Properties for Sale
Properties to Rent

“excellent help...”

Oct 20,2018
Minithumbup
Matt
By: 'mr skinner'
Oct 20,2018
0 people found
this helpful
I am very pleased with the support and help i received from matt he replyed to all my questions very quickly and did a fantastic job in making sure i was completing my form online...
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Comment on agent fees
very good
Was this helpful? Yes

“More than pleased with service...”

Oct 19,2018
Minithumbup
Alison
Matt
By: 'Alison'
Oct 19,2018
0 people found
this helpful
Alison Salter is the most helpful agent I have had the pleasure to deal with. She's friendly, very informative as she knows her position inside out. She inspires confidence in what can be a daunting experience as a Landlord. In fact the whole team ...
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Comment on agent fees
The fees are comparable with other agents.
Was this helpful? Yes

“Excllent customer service, informative and helpful in all aspects of lettings....”

Oct 18,2018
Minithumbup
Alison
By: 'Peyton'
Oct 18,2018
0 people found
this helpful
Having liaised with Alison for the past year, she is helpful and informative throughout the whole lettings process. I would recommend Alison and 2move for all lettings and sales in the future...
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Comment on agent fees
Very competitive
Was this helpful? Yes

“Amazing Estate Agent...”

Oct 18,2018
Minithumbup
Alison
By: 'Dean'
Oct 18,2018
0 people found
this helpful
Alison was a pleasure to deal with she has great communication skills I can not recommend enough. I would like to thank you for your business....
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Comment on agent fees
Very competitive on price
Was this helpful? Yes

“Selling - a learning curve!...”

Oct 10,2018
Minithumbup
Chris
Alison
By: 'Huesp'
Oct 10,2018
0 people found
this helpful
All the staff at 2Move were very helpful. Chris and Alison were professional, reassuring and very supportive throughout the whole process....
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 15,2016
Minithumbup
Matt
By: 'GFC Properties'
Nov 15,2016
0 people found
this helpful
We would like to thank Matt for understanding and meeting our 'Tenant Criteria' and finding us yet another good tenant. He isn't one of those agents who will just get any tenant into a property, he really listens to what the Landlord wants out of ...
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
Oct 18,2015
Minithumbdown
By: 'ash'
Oct 18,2015
0 people found
this helpful
the worst experience i have had as a tenant ever. AVOID them like the plague and save yourself money and trouble. i am living ina flat with horrendous problems of damp and mold leaving me and my little girl ill. i am currently on an ...
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Was this helpful? Yes
Nov 22,2014
Minithumbup
By: 'Mr Singh'
Nov 22,2014
0 people found
this helpful
I tried the Gravesend 2-Move Lettings Office earlier this year after becoming frustrated with the level of service of 2 other agents I had previously used. I dealt with Louis initially and he really was a breath of fresh air. he understood my situation and requirements ...
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Was this helpful? Yes
Oct 07,2014
Minithumbup
By: 'Mr Kundi'
Oct 07,2014
1 people found
this helpful
We were really satisfied with the service the agency have provided. The customer service was excellent and the process was pretty straight forward. They were also very helpful and clear in terms of the requirements. I would recommend them to anyone....
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Comment on agent fees
I think the fees we have paid were reasonable.
Was this helpful? Yes
Feb 22,2014
Minithumbdown
By: 'sheila'
Feb 22,2014
5 people found
this helpful
I am a Land lady, started to look for a reasonable rate from a letting agent and to be fair they were very competitive in rates, but that was as good as it gets. They posted the ad up and there was 2 parties that was ...
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What agent could do to change your mind?
Everything opposite from what they did and accept responsibility when made mistake on both parties.
Attached Files
Was this helpful? Yes
Areas covered
  • DA1
  • Gravesend
  • DA2
  • Northfleet
  • DA4
  • Rochester
  • DA9
  • Strood
  • DA10
  • DA11
  • DA12
  • DA13
  • ME2
  • ME3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

TPOS TDS Relocation Agent Network Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 2 1 1 0 0 0 1 0
Staff picture Chris
(1)

Staff picture Matt
(3)

Staff picture Alison
(4)

Fees

Standard Sole Agency Fee is 1.5% plus VAT (this can be negotiable subject to type of property and terms)
Last updated at 01/03/2018, 4:29 PM by Chris Gilbert

Complaints Procedure

2-move prides itself on the level of its customer service, however we accept that, occasionally, things can go wrong and that you may feel the need to complain. Please see our complaints procedure below which has been prepared to ensure that our procedures are transparent and easy to follow and in line with all current legislation.

Information for Customers
We are members of The Property Ombudsman (TPO) and as such aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level without the need for further escalation.

Stage One – Individual (Handling) Member of Staff
All complaints should, in the first instance, be directed to the “handling” staff member at the Branch that you have been dealing with. Complaints made in writing will be acknowledged within 3 working days. They will endeavour to resolve your complaint immediately, and no later than within 10 working days of the first notification.

Stage Two – Branch Manager
If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Branch Manager responsible for the Branch in question. You must write to them within one month of receiving the initial handling staff member’s response. The Branch Manager will acknowledge your complaint within 3 working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three – Managing Director
If you remain dissatisfied, you may address your concerns in writing to our Managing Director, Mr C Gilbert, within one month of the response from the relevant Branch Manager. The relevant office you are dealing with can provide you with Mr Gilbert’s contact details. Your letter will be acknowledged within 3 working days of receipt and you will be provided with a “final viewpoint” written response on behalf of the Company within 15 working days of receipt of your letter.

Stage Four - The Property Ombudsman
After you have received a response from the Managing Director, you may approach The Property Ombudsman if you are not satisfied with the response given. Details of how to do this will be contained within the final viewpoint letter, namely; “Information in this regard can be found within The Property Ombudsman Consumer Guide or online at www.tpos.co.uk Please note that you must do so within twelve months of the date of the final viewpoint letter received. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed”.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP
01722 333 306 www.tpos.co.uk
Last updated at 9:44 AM 03/10/2018 by Chris Gilbert

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