1st Avenue
London, SE10
3.2/5, 38 reviews
50% recommended
100% sales valuation accuracy
100% sales fee satisfaction
No description for branch.

Opening Hours
Address

1st Avenue
Unit 6 128 Metcalfe Court West Parkside
Greenwich,London
Greater London
SE10 0EL
0208 2938600

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £340,000 £340,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 13 18 1 0 1 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Amy is amazing!...”

Share on :
Aug 24,2020
Minithumbup
By: 'Charlotte Smith'
Aug 24,2020
0 people found
this helpful
Amy was amazing! She was literally at our beacon call all day throughout the process of offers and agreements, and guided us through the process end to end. From the start of the process, taking us to viewings she was knowledgable and accommodating. Renting and ...
read full review
Was this helpful? Yes

“We had very bed Experience with 1Avenue Team.......”

Share on :
Aug 11,2020
Minithumbdown
By: 'Kristian Toth'
Aug 11,2020
1 people found
this helpful
We had a very bed Experience with 1Avenue Team. As tenants they did everything they could to deduct our deposits.... the behavior of the property management was super rude and careless. It taking us already few months to sort out our deposit, and the team ...
read full review
Was this helpful? Yes

“Thanks 1st Avenue...”

Share on :
Aug 06,2020
Minithumbup
By: 'Art'
Aug 06,2020
0 people found
this helpful
1st Avenue (Greenwich branch) was our property manager for 3 years, and I can wholeheartedly recommend their services. The property management team was caring, responsive and friendly. To be quite honest, maintenance services may sometimes be not as prompt as one would wish, however the quality ...
read full review
Was this helpful? Yes

“Customer Care Review....”

Share on :
Jul 31,2020
Minithumbdown
By: 'Judith Worrell'
Jul 31,2020
0 people found
this helpful
An extremely high standard of customer cae from Roberto Nobrega and Niamh Giles. (Greenwich Branch) Prompt, responsive, patient and able to signpost appropriately....
read full review
Was this helpful? Yes

“Our experience with 1st Avenue has been excel......”

Share on :
Jul 22,2020
Minithumbup
By: 'Rafael Massei de Souza'
Jul 22,2020
0 people found
this helpful
Our experience with 1st Avenue has been excellent!! Amy Murrell took care of everything extremely fast and adjusted to our schedule to show a flat we were interested in. Amy is really friendly and she is always looking to provide the best service. I really ...
read full review
Was this helpful? Yes

“Glad I chose 1stAvenue...”

Share on :
May 13,2020
Minithumbup
By: 'Anna'
May 13,2020
0 people found
this helpful
I've been partnering with 1stAvenue in the last 3 years, and all that time they've been supportive and attentive to my needs. My void periods have been minimal (a few days), and the quality of tenants they provided has also been great....
read full review
Was this helpful? Yes

“This company has no idea how to deal with peo......”

Share on :
Mar 11,2020
Minithumbdown
By: 'Sarah Stephenson'
Mar 11,2020
2 people found
this helpful
This company has no idea how to deal with people that have professional Jobs and work or how to deal with a tenancy with 2 tenants. We had to chase the agency for our check-in report which was not correct. They gave us the wrong meter ...
read full review
Was this helpful? Yes

“Letting Management...”

Share on :
Jun 06,2019
Minithumbup
By: 'JdC'
Jun 06,2019
0 people found
this helpful
Since Olivia took over she's smoothed the issues I've previously had, demonstrating understanding, empathy and professional attention to detail...
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
May 20,2019
Minithumbdown
By: 'John'
May 20,2019
0 people found
this helpful
I have recently completed my renewal with Emily and she has been so quick and efficient and helpful throughout the while process - thank you so much Emily!...
read full review
Was this helpful? Yes

“Great Service...”

Share on :
May 16,2019
Minithumbup
By: 'Damian'
May 16,2019
0 people found
this helpful
Exceptionally professional service with incredibly helpful staff, who really go the extra mile. Fast responses, clear on the application/renting process with help where needed for the tenant. As I was moving from overseas, I felt it would be more a more arduous process, but ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Great job!...”

Share on :
May 16,2019
Minithumbup
By: 'kit ko'
May 16,2019
0 people found
this helpful
The Greenwich office team is very professional and goes beyond its duties. In this challenging environment Ashleigh and Helen went truly far to bring in buyer for my flat. This agency was recommended to me and I'm happy to recommend this team to anyone. Great ...
read full review
Comment on agent fees
Very fair
Was this helpful? Yes

“Brilliant service!...”

Share on :
Feb 28,2019
Minithumbup
By: 'Hannah'
Feb 28,2019
0 people found
this helpful
Amber has been amazing! She has kept me updated from day one, and helped get everything sorted with my landlord! I am really happy with the experience and know that i can call 1st avenue whenever i have a problem, because there friendly and approachable! ...
read full review
Comment on agent fees
I think the fees are fair
Was this helpful? Yes

“Kane Court Greenwich...”

Share on :
Jan 30,2019
Minithumbup
By: 'Tom O'Donoghue'
Jan 30,2019
1 people found
this helpful
Found all members of staff very helpful from the start of the rental period to the very end. Always answered any queries I had quickly with no fuss. Olivia Akers was a great help with the checkout keeping me up to date with the process & ...
read full review
Comment on agent fees
Fees seem in line with other agents
Was this helpful? Yes

“The Worst Agency...”

Share on :
Sep 26,2018
Minithumbdown
By: 'Avoid 1st Avenue'
Sep 26,2018
8 people found
this helpful
Only 1 star because zero stars is not an option. Literally the worst agency I've ever had the misfortune of dealing with. They appear friendly and professional when viewing a property but as soon as they've taken your money, they are the most incompetent and unprofessional ...
read full review
Comment on agent fees
Ridiculous amounts for literally nothing, they will make you do most of the work.
Was this helpful? Yes

“Stay away...”

Share on :
Sep 12,2018
Minithumbdown
By: 'Zach'
Sep 12,2018
4 people found
this helpful
One of the worst agencies I have ever come across. They only care about the landlord and not so much about the tenants. They would not wait 5 minutes past their weekday working hours (7pm) in order for me to get there after work and sign ...
read full review
Was this helpful? Yes
By: Alex
May 30, 2019
View all comments (1)
I just signed up with them and I could not agree more that they give zero attention to the tenant and landlord is the sole object of their attention that they advocate for them by just refusing anything with "I don't think landlord would accept" after I made an offer to invest into their property and it would be theirs to keep. ...

“Terrible...”

Share on :
May 18,2018
Minithumbdown
By: 'Steve'
May 18,2018
4 people found
this helpful
The initial service and sales team were great. However, the moment we'd signed a contract the service fell off a cliff. When the keys were supplied the property was filthy and covered in a thick film of dust and grime. The kitchen lights didn't work ...
read full review
Was this helpful? Yes

“The only reason I gave this real estate agent 1 star ......”

Share on :
Oct 05,2017
Minithumbdown
By: 'An Unhappy Customer.'
Oct 05,2017
6 people found
this helpful
The only reason I gave this real estate agent 1 star is because I have no ability to leave 0. Worst property management I have ever experienced for both tenants and landlords. Not only are they inadequate at keeping and filing documentation, keeping up to date contracts ...
read full review
Comment on agent fees
Bad - dubious practices for fees, charging additionals fees that I have yet to find out if they are legal.
Was this helpful? Yes
By: Lazy useless staff
Oct 04, 2018
View all comments (1)
Never respond to emails. Don't care when you make a complaint. Never get repairs sorted left for months on end. New member of staff every week to catch up on your issue. Quick to take your money not quick to resolve your issue. DO NOT GET TRAPPED IN A TENANCY WITH THEM!!!! Paying stupid fees for them to do nothing at all but steal it from you. ...

“If you are a tenant with this agency, be aware ......”

Share on :
Jun 21,2017
Minithumbdown
By: 'olivlondon'
Jun 21,2017
4 people found
this helpful
If you are a tenant with this agency, be aware that they might be holding on to your money instead of transferring it to your landlord. They will tell the landlord that you are not paying on time. We are lucky to be in touch ...
read full review
Comment on agent fees
Quite a lot of money just to be able to rent a flat.
Was this helpful? Yes

“Really I don't know from where to start with! I'm ......”

Share on :
Jan 30,2017
Minithumbdown
By: 'P. Mourtis'
Jan 30,2017
5 people found
this helpful
Really I don't know from where to start with! I'm totally disappointed from the 1st Avenue agency and the property management . Took ages for them to arrange an appointment to repair the dishwasher, repeatedly lying to us that they were trying to reach the company ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Thank you so much Sean and Alice for helping me ......”

Share on :
Sep 09,2016
Minithumbup
By: 'Emily Bowles'
Sep 09,2016
1 people found
this helpful
Thank you so much Sean and Alice for helping me find my first home! You both have been very patient and extremely helpful! I absolutely love my first home! Definitely would reccomend this agency especially if your a first time buyer and need guidance! Wouldn't ...
read full review
Was this helpful? Yes

“An absolutely dreadful agency. The property management team do not ......”

Share on :
Jul 29,2016
Minithumbdown
By: 'Steve77'
Jul 29,2016
8 people found
this helpful
An absolutely dreadful agency. The property management team do not care in the slightest for tenants - all they care about is assisting landlords to squeeze as much money out of them as possible. The entire time we lived in GMV, the property management team ...
read full review
Comment on agent fees
extortionate
Was this helpful? Yes

“The service I received from this firm was just amazing. ......”

Share on :
Jun 15,2016
Minithumbup
By: 'Amina'
Jun 15,2016
0 people found
this helpful
The service I received from this firm was just amazing. I dealt with Tom Kearsley and Maria Krinis for the purchase of my first home. I spent 6 months looking for a property and dealt with hundreds of awful estate agents. I got so used to ...
read full review
Was this helpful? Yes

“As a tenant if you have any problems with your ......”

Share on :
Sep 01,2014
Minithumbdown
By: 'Anon.'
Sep 01,2014
5 people found
this helpful
As a tenant if you have any problems with your property do not expect 1st Avenue to deal with it in any capacity. If they ever do deal with anything it will take as long as humanly possible and you will have to make numerous ...
read full review
What agent could do to change your mind?
They could improve by actually doing their jobs as property MANAGERS and manage the property in a timely and professional manner.
Attached Filesnbsp;
Was this helpful? Yes
By: Anon
Apr 09, 2016
View all comments (2)
Worst Avenue... These Estate Agents are quite possibly the most incompetent and useless people I have ever come across. I'm not sure what they do in the office but it certainly isn't work. On average it takes them about a month to forward an email and two months to resolve any issues (and that's when you chase them regularly). I cannot stress enough the need to avoid using these Estate Agents at all costs. There may be a comment under this review saying it is fake but unfortunately for t ...

“Like other reviews on here I have had a similar ......”

Share on :
Mar 03,2014
Minithumbdown
By: 'Alastair'
Mar 03,2014
6 people found
this helpful
Like other reviews on here I have had a similar dismal experience. They are very keen to entice you in but from the moment you put pen to paper they simply stop caring. We have delt with numerous staff all of whom struggle with taking ...
read full review
What agent could do to change your mind?
We have delt with numerous staff all of whom struggle with taking responsibility for anything in relation for your tenancy. There is a huge lack of transparency, they have lied on multiple occasions and only when faced with legal action did they finally take notice and behave like a letting agent should. I am surprised that a few members of the team there are actually still employed. A couple have been nice in person but many seem to feel that their job role entails nothing except taking money and passing on responsibility. A truly shambolic lack of customer centricity which should be integral to any letting agents operations.
Attached Filesnbsp;
Was this helpful? Yes

“1st Avenue epitomize what an incompetent estate agent represents. Numerous ......”

Share on :
Feb 25,2014
Minithumbdown
By: 'Tom Edwards'
Feb 25,2014
4 people found
this helpful
1st Avenue epitomize what an incompetent estate agent represents. Numerous bad experiences with the Metcalfe Court organisation, I think the following statement sums them up: upon moving in to a furnished property (stated so in the contract and were told by the estate agents all ...
read full review
Was this helpful? Yes

“From start to finish we had a very negative experience ......”

Share on :
Feb 05,2014
Minithumbdown
By: 'Ecorbett'
Feb 05,2014
3 people found
this helpful
From start to finish we had a very negative experience with 1st Avenue. Here are some examples: - We pushed for an appointment to view the flat as it had just come on the market and we were desperate to secure a flat at a ...
read full review
Was this helpful? Yes

“It seems the only thing this agency care about is ......”

Share on :
Aug 09,2013
Minithumbdown
By: 'Tenant'
Aug 09,2013
3 people found
this helpful
It seems the only thing this agency care about is getting money out of you...Initial encounter was good, but after we moved in they never did what they promised to do. The staff were very rude....
read full review
Was this helpful? Yes

“Unfortunately we had a poor experience with this estate agent. ......”

Share on :
Jun 20,2013
Minithumbdown
By: 'Unsatisfied Tenant'
Jun 20,2013
4 people found
this helpful
Unfortunately we had a poor experience with this estate agent. During the tenancy, everything was fine... the problems we had were after we vacated the property. It took 3 months to get "some" of our deposit back (1 day before we would have to go to the ...
read full review
Was this helpful? Yes

“I have had great service from Paul and the team ......”

Share on :
Apr 23,2013
Minithumbup
By: 'Robin W'
Apr 23,2013
0 people found
this helpful
I have had great service from Paul and the team at 1st avenue and would recommend them thoroughly. They have been very good at managing and letting my property in Greenwich and even helped recommend another purchase, at no benefit to themselves, which has worked ...
read full review
Was this helpful? Yes

“I looked forward to returning to the GMV and 1st ......”

Share on :
Mar 11,2013
Minithumbdown
By: 'Sherief'
Mar 11,2013
3 people found
this helpful
I looked forward to returning to the GMV and 1st Avenue came recommended by a friend as both reliable in terms of appointments and viewings and for managing properties. Having had a horrible experience with Conran Estates upon moving first time around a few years ...
read full review
What agent could do to change your mind?
This is the most expensive flat I've lived in and I've not received the expected standard the 1st Avenue-driven increase in rent should receive.
Attached Filesnbsp;
Was this helpful? Yes
By: james
Jun 21, 2013
View all comments (1)
we had a similar experience with 1st avenue, 3 weeks to get the dishwasher and washing machine replaced because both appliances stopped working in the second week. Our flat was dirty as well, they tried to get us to move in the weekend before the painters were coming to paint 90% of the flat. The fridge now has a problem and the girl at first avenue cannot log a fault over the telephone because she might forget it. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:04 PM 02/07/2018 by allAgents

Awards won by 1st Avenue, London SE10 0EL


As Seen On

Find the Best Agent to
Sell or Rent Your Home