View all comments (1) Hi, thank you so much for leaving such a lovely 5-star review. It is great feedback and we'll make sure Emma is aware of it. Best wishes Rettie Lettings ...

View all comments (1) Thank you for your feedback and we are sorry to hear that you are not satisfied with matters since checking out. We understand the matter is still being finalised. Should you wish to raise your concerns further please contact Karen Turner, Director of Lettings who is happy to discuss with you. ...

View all comments (1) Dear David, it is really disappointing to read about your experience, this is not the level of service we pride ourselves in. I understand the property did go under offer before your appointment, and the viewing was not cancelled, and I would like to offer my sincerest apologies for your wasted journey. I believe that one of our Directors in Edinburgh spoke to you yesterday about this too. Kindest regards, Shona Crawford, Direct of Marketing ...

View all comments (1) Hi Iain, thankyou for your feedback. As you know we are in regular discussion about the management of your properties. Our Lettings Director, Karen Turner will be calling you to discuss your review and to understand you current concerns in more detail and to work with you to resolve them. ...

View all comments (1) We are sorry that you did not get notification of the viewing being cancelled. We endeavour to contact all arranged appointments if the property is let ahead of the next scheduled viewing appointment. Should you wish to discuss further please contact Karen Turner on 0131 622 4160. ...

View all comments (1) Thank you for taking the time to feedback to us. The team understand your disappointment with the offers received and we are sorry to hear that you had expectations regarding additional communication to the regular updates that were provided. It was helpful to connect with Mr Lupton to discuss and conclude this matter, by phone earlier today, and we wish you all the best with any future move. ...

View all comments (2) You can do what you like because you are not a full property agency with a solicitor service otherwise you'd be in breach of countless law codes in Scotland. RICs isnt relevant, so it's bizarre you hide behind it-you seem to bring it up in your other reviews also for some strange reason. The full property details are also irrelevant as it is not like you can resell the property to me-what would you actually propose to do-provide compensation for me wasting my time putting my property on the ma ...

View all comments (2) What are you talking about? RICS is related to the surveying of properties which is irrelevant. Is that the code of ethics you actually use to justify your behaviour? Because they are not a set of etchics-they are related to issues like quantify surveyors failing to notice Japanese knotweed near a property, for example, You are the only property company in Edinburgh that condones gazumping and indulge in activities that other companies are legally or morally obliged to avoid. Edinburgh is a sma ...

View all comments (5) Dear Stuart, I would be very happy to discuss any concerns you have regarding our service in either sales and lettings team. Rettie & Co is regulated by both the RICS and The Letting Agents Code of Practice and we adhere to their professional standards and codes of practice. As the Chief Operating Officer I would welcome the opportunity to hear more about any specific experience you have had so we can learn from your feedback. I can be contacted at [email protected] or 07881 905775 ...

View all comments (1) Thank you for your feedback, I am sorry to hear you feel your potential purchase was not handled in a way you would have expected. I would seek to reassure that as a regulated member of the RICS abide by their clear code of professional standards and ensure at all times we are acting within the legal framework that applies to the conveyancing of property, working closely with both sellers and buyers solicitors to ensure a compliant process. I would be delighted to speak to you regarding your co ...

View all comments (2) Dear Brenda, we are sorry to read your comment. I can confirm that all feedback is fully investigated with the view to resolving any issues. If there is anything you would like to discuss regarding your experience please get in touch with myself or my team on 0131 622 4160. Best regards, Karen Turner, Lettings Director. ...

View all comments (1) We are very sorry to hear that you have not been satisfied with the service you have received. As the company's Chief Operating Officer, I would be grateful if you could contact me on 0131 622 4160 to discuss your concerns in more detail. Thankyou ...

View all comments (1) Normal business practice then, eh? Doing the best they can for the seller....... ...

View all comments (1) On behalf of the Newton Mearns team, thank you so much for taking the time to write this very kind review, it is great to hear you had such a good experience and you know where we are if you need us again! ...

View all comments (1) Thank you so much for taking the time to write your kind review. I will ensure the West End team receive your feedback - they will be very grateful! ...

View all comments (1) Thank you so much for taking the time to give us your very kind feedback, it is greatly appreciated! ...

View all comments (1) Thank you very much indeed for taking the time to write this very kind review, it is greatly appreciated by the Melrose team! ...

View all comments (1) Thank you so much indeed for taking the time to write this very kind review - it is greatly appreciated! ...

View all comments (1) Thank you so much Nick for your kind review. We have passed your feedback on to the Bearsden team where I know it will be greatly appreciated! ...