Parsons Son & Basley
2.7/5, 26 reviews
46% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction



Property Features

Parsons Son & Basley have been providing professional property services since 1825, and is one of the most experienced independent firms of Estate Agents in the UK. We believe in good old fashioned service and provide a personal level of Client care. Trust is key: • We have a great blend of youth ... show more Parsons Son & Basley have been providing professional property services since 1825, and is one of the most experienced independent firms of Estate Agents in the UK.

We believe in good old fashioned service and provide a personal level of Client care.

Trust is key:
• We have a great blend of youth and experience, local knowledge and an average of 15 years in the industry per staff member.
• We ensure that all staff attend regular legal training courses and encourage NFOPP qualifications.
• Parsons Son & Basley choose to be regulated by:

ARLA (Association of Residential Letting Agents)
TPOS (The Property Ombudsman Scheme)
ARMA (Association of Residential Managing Agents) and
RICS (Royal Institution of Chartered Surveyors

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £363,000 £363,000
Lettings 100% 50% £370 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 4 7 3 0 0 0 1 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS ARMA TPOS Sales TPOS Lettings TDS
Latest Properties

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Parsons Son & Basley Branches (view all 2)

“Worst management company in the south...”

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Nov 28,2022
Minithumbdown
By: 'Rachel'
Nov 28,2022
1 people found
this helpful
If I could give PS&B zero stars I would. Avoid them at all costs. Don’t respond , pay bills multiple times, send demands for money which is paid by DD. We are moving to a new management company....
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“Very kind and always respond when you need he......”

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Feb 23,2022
Minithumbup
By: 'radi'
Feb 23,2022
0 people found
this helpful
Very kind and always respond when you need help. I am happy to rent from your company thank you PS&B...
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“This agency has been nothing but good for me. Very ......”

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Feb 10,2022
Minithumbup
By: 'David'
Feb 10,2022
1 people found
this helpful
This agency has been nothing but good for me. Very quick to respond. Incredibly good communication. They have always tried to help whenever I reported problems. Every one of those problems were completed in a very satisfactory way. They would also contact my agent in ...
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“Parsons performance in undertaking and managi......”

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Oct 29,2021
Minithumbdown
By: 'Roman'
Oct 29,2021
2 people found
this helpful
Parsons performance in undertaking and managing repairs to our block in Margate has been appalling . There is absolutely no quality control over the standard of work undertaken by contractors on site. They are poor administratively. Their property managers and director of estate management talk the ...
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Was this helpful? Yes
By: LS
Nov 12, 2021
View all comments (1)
our block of 25 flats in Hove was managed by Graves Jenkins for 15 years but they were taken over by Parsons in December 2020. Since then the service has been non-existent . I am director of the resident freehold company of the block, I cannot obtain any financial information despite our accounting year for the Service charge ending June 2020, only automated replies to emails. I did manage to get the bank balance from the accounts department as was beginning to wonder if there was a major fina ...

“Absolutely appalling agency, avoid at all costs!...”

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Oct 06,2021
Minithumbup
By: 'Another Victim of PS&B'
Oct 06,2021
2 people found
this helpful
Absolutely appalling agency who do nothing to help residents or tenants, treating all with disrespect and rudeness. The most awful company I ahve ever had dealings with....
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“For the second time in 8 months I have had a ......”

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May 05,2021
Minithumbdown
By: 'Sharon'
May 05,2021
1 people found
this helpful
For the second time in 8 months I have had a serious drain blockage, where I have hazardous waste filling my kitchen sink parsons and basley both time have not done anything about it I have a child and they have left us like this for 4 ...
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Was this helpful? Yes

“Sever lack of customer service...”

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Aug 30,2019
Minithumbdown
By: 'Charlotte'
Aug 30,2019
1 people found
this helpful
Initially I had a nice experience here - I was shown around a property and proceeded to place an offer on the flat. A week passed with no contact so I for an update as I was in a rush to move flat. I was ...
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“Over & Above...”

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Nov 01,2018
Minithumbup
Richard
By: 'Carey'
Nov 01,2018
0 people found
this helpful
I became Executor of my Auntie's estate late last year and I had already been in conversations prior with Richard Lowrey, commercial agent for Parsons. He was very helpful in those initial stages, when I needed information on rentals for the business, which my Auntie ...
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Comment on agent fees
Good - excellent!! Put in 110%!!
Was this helpful? Yes

“Horrible 6 months for a Mum and daughter!!!...”

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Jul 25,2018
Minithumbdown
By: 'Sarah'
Jul 25,2018
5 people found
this helpful
Please do not use this agency if you want to maintain your dignity and please be aware of their enormous fees. I have found an amazing landlord now who not only respects my privacy, but also treats me like a human being. I regret the ...
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Comment on agent fees
Rip off. They charge too much..and for Everything!
Was this helpful? Yes
By: Imogen
Jul 26, 2018
View all comments (1)
They treated me like that too.I am with you sister! Do not rent from Parsons! Avoid! ...

“Terrible as property managing agents...”

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Jul 07,2018
Minithumbdown
By: 'Disappointed'
Jul 07,2018
4 people found
this helpful
PS&B manage the freehold of a leasehold flat we own. They've repeated failed to respond to correspondence in a timely manner (often a month or several passing, missing even statutory deadlines for responses to enquiries). They have also failed to spot extraordinarily high charges (...
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Was this helpful? Yes
By: Richard Neville
May 20, 2021
View all comments (1)
I have read the above's comments with surprise. For the past 2 years I have been dealing with Harvey Gee. He always has been most cooperative and given excellent service to me. In my opinion he is a credit to the organisation. ...

“Michael Keilthy provided a professional and well followed up service ......”

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Feb 05,2018
Minithumbup
Michael
By: 'Cam'
Feb 05,2018
0 people found
this helpful
Michael Keilthy provided a professional and well followed up service with a relaxed and friendly nature. His valuation was correct/realistic with a slightly higher final selling price achieved. Thank you....
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“Excellent service from PS&B… I put my house on ......”

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Jan 15,2018
Minithumbup
Michael
By: 'Juliette'
Jan 15,2018
0 people found
this helpful
Excellent service from PS&B… I put my house on the market and it was under offer after one viewing. A combination of accurate valuation, great advertising and hard work from the sales staff meant it was a stress free experience for us. Michael was ...
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Comment on agent fees
Good
Was this helpful? Yes

“We have had Parsons Son and Basley as a management ......”

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Aug 30,2017
Minithumbdown
By: 'Tim'
Aug 30,2017
11 people found
this helpful
We have had Parsons Son and Basley as a management agent for many years. They have proved themselves incompetent at every opportunity. Not fixing a fire alarm for 2 months and counting. An insecure front door to the common area followed by a staff member arguing ...
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“I engaged PS&B to let my flat.They were ......”

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Jun 21,2016
Minithumbup
By: 'Contented'
Jun 21,2016
1 people found
this helpful
I engaged PS&B to let my flat. They were very prompt to value it and put it on the market. They were also quick in finding a tenant. I have no complaints and would use them again. I have read some of the reviews ...
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Comment on agent fees
Similar to other agents.
Was this helpful? Yes

“This is quite easily the worst letting agency in the ......”

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Nov 28,2015
Minithumbdown
By: 'Ripped'
Nov 28,2015
5 people found
this helpful
This is quite easily the worst letting agency in the whole of Brighton and its surrounding areas. If you are a prospective tenant the best advice I can give is to stay away from them unless you wish to put yourself through one of the ...
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What agent could do to change your mind?
Extortionate fees and poor value for money
Attached Filesnbsp;
Comment on agent fees
Extortionate fees and poor value for money
Was this helpful? Yes
By: Jess
Dec 22, 2015
View all comments (1)
Dear Jose, Many thanks for taking the time to review PS&B. I would like to respond as there are quite a few inaccuracies that need to be addressed. PS&B wish to build and maintain strong relationships with both Tenant and Landlord. This property is not owned by PS&B, we cannot simply make a decision based on our feeling towards a situation, we are instructed by our client Landlord. We do have a duty of care to our tenants which we take seriously. Upon you checking in to the property it ...

“Unfortunetly i took them 4 weeks to refound holding deposit after ......”

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May 04,2015
Minithumbdown
By: 'Piotr'
May 04,2015
5 people found
this helpful
Unfortunetly i took them 4 weeks to refound holding deposit after number of phone calls and broken promises The leatest was about opening houres (been told they open till 6 but open only till 5.30) Propably scared to see angry customers face to face:(...
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Comment on agent fees
No Refound yet after 3 weeks
Was this helpful? Yes
By: Julian Bishop
May 22, 2015
View all comments (1)
Dear Piotr, I am sorry that you are unhappy with the delay in returning your partial Holding Fee following the failed references where inaccurate information was supplied. PS&B did apologise for the 3 week delay several times and was due to a staff member being unexpectedly absent from the Accounts office. We would usually aim to have a refund paid within a few working days so 3 weeks is not acceptable. Although All Agents lists PS&B as open until 5.30pm on weekdays we are open until 6pm (as ...

“We wish we could speak more positively of them. While ......”

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Feb 24,2015
Minithumbdown
mark
By: 'maria'
Feb 24,2015
5 people found
this helpful
We wish we could speak more positively of them. While under Wellbeck we have to say that the lady we dealt with Jane was always very helpful and we did not have much problems. since they have taken over. we do not get a response ...
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What agent could do to change your mind?
as stated return phone calls and respond to our requests would be all we ask for.
Attached Filesnbsp;
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“Well where to start. When collecting the keys on our ......”

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Feb 21,2015
Minithumbdown
By: 'very'
Feb 21,2015
9 people found
this helpful
Well where to start. When collecting the keys on our first day we were informed the kitchen had a leak which turned out to be a terrible ongoing leak. The flat after a month was showing serious signs of damp yet the agents refused to ...
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“Where do I start? This is not a company to ......”

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Feb 15,2015
Minithumbdown
By: 'jo'
Feb 15,2015
4 people found
this helpful
Where do I start? This is not a company to be trusted. If you complain to the partners they ignore you. The management costs are high for the service you get. It's not surprising as they have 2 or 3 people managing over 10k properties (according to ...
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“After finding a two bed bungalow with PS&B in ......”

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Feb 10,2015
Minithumbdown
By: 'Oscar'
Feb 10,2015
7 people found
this helpful
After finding a two bed bungalow with PS&B in December 2013, we were delighted at how friendly and efficient the lettings team were and how eager they were to get us moved in during January 2014 (The bungalow had not been rented for the last six ...
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Was this helpful? Yes
By: Julian Bishop
Feb 11, 2015
View all comments (1)
Dear Oscar, Many thanks for taking the time to write your thoughts, and I am sorry that you feel unhappy with your time in the property and renting through PS&B. I am responding as there are quite a few inaccuracies which I will go over below: 1. There is no record of PS&B being notified of a broken fence as you state. Following the system notes and works orders sent to contractors the maintenance jobs during your Tenancy were as follows: 27.1.14 Leak under kitchen sink reported, resolved ...

“Quite simply put, a 5 star letting agent. Parsons were incredibly ......”

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Apr 09,2014
Minithumbup
By: 'Lewis'
Apr 09,2014
0 people found
this helpful
Quite simply put, a 5 star letting agent. Parsons were incredibly helpful and informative in my move to my new flat, and I'd strongly recommend any other young adult to use these guys when looking to rent a property for the first or second time around. ...
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“My company owns a number of properties in Bognor relying ......”

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Feb 27,2014
Minithumbup
By: 'Nigel'
Feb 27,2014
1 people found
this helpful
My company owns a number of properties in Bognor relying on our letting agents to find suitable tenants. Always I have found the letting team. solid and dependable, efficient, accurate and pleasant to deal with....
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“Very happy with all the help and advise given by ......”

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Dec 23,2013
Minithumbup
By: 'Hannah'
Dec 23,2013
0 people found
this helpful
Very happy with all the help and advise given by Barry Hough from Parsons Son and Basley. During, what turned out to be, a rather protracted process he was always helpful and kept me fully informed. Couldn't have asked for more...
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“After reading a few negative reviews about Parsons, Son and ......”

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Oct 15,2013
Minithumbup
By: 'NickB'
Oct 15,2013
1 people found
this helpful
After reading a few negative reviews about Parsons, Son and Basley I felt I must add my extremely positive experience of this company. I own a number of properties across the South East and Parsons, Son and Basley manage my Brighton property interests. After dealing ...
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“I have been a landlord client of PS&B since 1999, ......”

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Aug 19,2013
Minithumbup
By: 'Steve'
Aug 19,2013
0 people found
this helpful
I have been a landlord client of PS&B since 1999, and can honestly say that I have never had any problems with their service. As I am often out of the country I have effectively given them carte blanche to act as they see fit ...
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“I called this agent to arrange a viewing for what ......”

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Aug 01,2013
Minithumbdown
By: 'Patricia'
Aug 01,2013
7 people found
this helpful
I called this agent to arrange a viewing for what looked like a great flat on a Monday, 30 minutes after the ad was published online. They confirmed my viewing for Tuesday afternoon, for what I had to change my shift at work. Later on on ...
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What agent could do to change your mind?
They did not honour the appointment they had with me. I had specified I wanted to be one of the first ones viewing the flat. They told me the earliest was Wednesday but they showed it on Tuesday!!!!!!! The flat is now gone, obviously.
Attached Filesnbsp;
Was this helpful? Yes
By: Julian Bishop
Dec 05, 2013
View all comments (3)
I am sorry that you are not happy with my response. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you have reason to submit a formal complaint in respect of our Services, the following persons have been appointed to deal with them, to ensure we handle them efficiently and professionally: -
Michael Keilthy– RESIDENTIAL SALES
Darren Williams– RESIDENTIAL LETTINGS (Brighton)
Karen Baker - RESIDENTIAL LETTINGS (Bognor)
Richard Lowrey– COMMERCIAL SALES AND LETTINGS
Simon Caplin - AUCTIONS
Justin Dobbs– RESIDENTIAL PROPERTY MANAGEMENT
Paul Holder –SURVEYING & VALUATION SERVICES
Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it. All complaints must be made in writing, by post to: -
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
On receipt of the same, a copy of the complaint will be logged and acknowledged within 3 working days.
Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to inform you of the outcome of their investigation into your complaint and to let you know what actions have been or will be taken.
If you are dissatisfied with this outcome, you may submit your reasons in writing to: -
Mr Neil L Maloney FRICS FIRPM MEWI,
Director
Parsons Son & Basley
32 Queens Road
Brighton
BN1 3YE
who will review the complaint and respond with a final decision within 21 days from the referral date. Your letter should be supported by a copy of all preceding complaint correspondence.
If you then remain dissatisfied we agree to the referral of your complaint to: -
• In the event of a Consumer Complaint: - The Ombudsman Services: Property. They can be contacted at PO Box 1021, Warrington, WA4 9FE (telephone: 0330 440 1634).
• In the event of a Commercial Complaint: – The Neutral Evaluation Procedure for Surveying Disputes. They can be contacted at IDRS Limited, 70 Fleet Street, London, EC4Y 1EU (telephone: 020 7520 3800).
Last updated at 3:59 PM 07/04/2022 by Andrei

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