The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 911 Reviews
97% Recommended
94% sales valuation accuracy
95% letting valuation accuracy
94% sales fee satisfaction
94% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94.00% | 94% | £36,000 | £10,000,000 |
| Lettings | 95% | 94% | £270 | £4,333 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 152 | 2 | 470 | 22 | 127 | 1 | 99 | 0 | 32 | 6 |
Victorstone
213 City Road, London, Greater London
EC1V 1JN
0207 858 1588



By : 'Anna'
Branch : City and Islington, 213 City Road
Services : Sales (As a Buyer)
Sold price : £600000
Would you recommend ? : Yes
Postcode : N7
Victorstone handled the negotiations very well. Both Jenna and Simon have a nice low key, straightforward manner. Jenna quickly sorted out a purchase price which pleased both buyer and seller. Simon kept both buyer and seller calm (well, mostly calm!), and very practically sorted out a last-minute ... Read Full Review
By : 'Maria'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : NW1
I found Lawrance very helpful and hardworking, he always answered my questions and was very friendly, approachable and pro active. I would definitely recommend him to my friends and ... Read Full Review
By : 'B'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW1
Ivan was very good at handling our requests and found us a great property. Friendly, thorough and helped us with viewings and all the administration. A pretty satisfying experience all ... Read Full Review
By : 'Nick'
Branch : City and Islington, 213 City Road
Services : Sales (As a Buyer)
Sold price : £440000
Would you recommend ? : Yes
Postcode : E1
I recently bought a buy-to-let flat through Victorstone. Vicki was my first point of contact, over the phone I briefed her on the kind of property I was looking for and what I had to spend and she immediately arranged four viewings for the following day. The fact that I was unfashionably late did ... Read Full Review
By : 'ZIGGYSTARDUST'
Branch : City and Islington, 213 City Road
Services : Sales (As a Buyer)
Sold price : £515000
Would you recommend ? : Yes
Postcode : N7
Kirill was acting for the Seller, so not as our agent, but his professional attitude and ready assistance with the details for the purchase process (we are not UK resident) was of great value. Matters do not always go smoothly with property transactions, and Kirill was always responsive, even to ... Read Full Review
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By : 'richard'
Branch : City and Islington, 213 City Road
Services : Letting (As a Owner)
Rent PCM : £2900
Would you recommend ? : Yes
Postcode : NW1
Stephanie dealt with all our needs in a very professional manner. We were kept informed of viewings and she found us tenants in a timely manner. Paperwork was explained to us and all questions answererd and dealt ... Read Full Review
Fees were fair for the service provided.
Fees were fair for the service provided.
By : 'Giovanni'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £690
Would you recommend ? : Yes
Postcode : N1
The agent gently helped us in finding a property suitable to our needs. He also tried to guide us towards the best decision and remained always available throughout the ... Read Full Review
By : 'Helena'
Branch : City and Islington, 213 City Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E1
We brought our first property with the help of the team at Victorstone. The staff were professional and knowledgeable. To be honest, we were expecting this to be a stressful process but Victorstone came through on their promises and certainly delivered! They were very informative and kept us ... Read Full Review
Reasonable, especially in comparison to other agency.
By : 'Satisfied'
Branch : City and Islington, 213 City Road
Services : Sales (As a Vendor)
Sold price : £335000
Would you recommend ? : Yes
Postcode : E1
They gave us the best valuation. With their extensive buyers list, the viewing started very quickly. They are competent and reliable. They delivered a very professional and friendly ... Read Full Review
By : 'Marco'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £640
Would you recommend ? : Yes
Postcode : NW1
As first year students looking for second year accommodation in a city as vast and dynamic as London, I felt quite intimidated on where to start and who to trust with the sudden adult responsibility of having to find the right place to live. Our group had been in contact with other estate agents ... Read Full Review
By : 'Tharuni'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : NW2
Thank you for all your support Aruna ! from the start till the end you made us feel very important. Your approach was professional and you kept us informed every step of the way - which is something we never experienced with other agents in the past. We will definitely be contacting you on our next ... Read Full Review
By : 'E.'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : NW1
Aruna was fantastic !!! He kept me up to date through out the process of finding a property that suited my tight budget and was able to find several properties in a quick time period. Thanks again and I will definitely be using Aruna @ Victorstone Property Consultants for my future property ... Read Full Review
Reasonable
Reasonable
By : 'Kit'
Branch : City and Islington, 213 City Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : NW1
As first year students, my friends and I were relatively ignorant looking for properties, being prospective first-time tenants. Having already used several estate agents in and around Camden, we were all hugely impressed with the clarity and professionalism of Victor Stone and it's representative, ... Read Full Review
By : 'Dzw'
Branch : City and Islington, 213 City Road
Services : Sales (As a Vendor)
Sold price : £400000
Would you recommend ? : Yes
Postcode : NW1
Simon and his colleagues at Victorstone were a joy to work with. Not only did he manage to drum up significant early interest in my property and secure a buyer within a week of it going on the market, it was also his tireless efforts to get the sale through once the offer was accepted. He was ... Read Full Review
By : 'Pablo'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £525
Would you recommend ? : Yes
Postcode : E16
Mohamed showed us the house and he was very polite and friendly all the time. Even though another employee from Victorstone help us with the payment and check in process, He proved absolute concern about our situation and also tried to help us every chance he could. Thank you so ... Read Full Review
By : 'Kylie'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1480
Would you recommend ? : Yes
Postcode : NW1
Pablo was very helpful in finding us the perfect apartment in the exact location we were wanting to rent. We found him to be friendly, efficient and focused. For any professional looking to find a property I would highly recommend Pablo to assist you with this as I am confident he will give you ... Read Full Review
We were concerned about the fees charged however after seeing the service we have got were happy to pay.
We were concerned about the fees charged however after seeing the service we have got were happy to pay.
By : 'Nigel'
Branch : City and Islington, 213 City Road
Services : Sales (As a Vendor)
Sold price : £770000
Would you recommend ? : Yes
Postcode : N1
The whole team at victorstone have been professional, considerate, helpful and a pleasure to deal with. They continue to be so whilst the property is under offer. We would highly recommend them in the sale of a ... Read Full Review
By : 'Nicola'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £350
Would you recommend ? : Yes
Postcode : NW3
Pablo did a great job as agent. He has been very professional and kind. He listened to all my requirements and ideas about areas and in a couple of days he came up with the perfect flat. He does his job with passion and attention to the customer. He followed all the stages of the renting procedure ... Read Full Review
By : 'Hilary'
Branch : City and Islington, 213 City Road
Services : Sales (As a Vendor)
Sold price : £500000
Would you recommend ? : Yes
Postcode : NW2
I wanted to use a small personal estate agent and therefore responded to VictorStones initial marketing letter. After meeting with Simon at my property, it took a only a short time to find potential buyers. During the whole procedure to the point of completion I found Simon to be polite, friendly, ... Read Full Review
By : 'P'
Branch : City and Islington, 213 City Road
Services : Sales (As a Buyer)
Sold price : £340000
Would you recommend ? : Yes
Postcode : E1
Its been a refreshing change to deal with agents who at every stage of negotiation and conveyancing have behaved in a honest,conscientious, polite and efficient manner. Past experiences with other agents have left us seriously doubting whether these characteristics still existed in this ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). WHAT WILL HAPPEN NEXT? • We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure. • We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN. • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Last updated at 5/10/2022, 2:56:35 AM by allAgents