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Victorstone
4.8/5, 911 Reviews
97% Recommended
94% sales valuation accuracy
95% letting valuation accuracy
94% sales fee satisfaction
94% letting fee satisfaction
Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwavering commitment to our clients. We never over-reach and we will never make promises we can’t keep.
Our values are
based on a belief that when clients come to us, they are treated with the utmost respect and care. Not only does this manifest itself into a loyal clientele who come to us time and time again, it’s testament to our professional, ethical approach to buying, selling and leasing property.
We employ and retain some of the most experienced, knowledgeable and competent agents and negotiators in London and we play to each other’s strengths. We are a team in the true sense of the word and because we work cross-departmentally, we can offer an effective, comprehensive service that you can rely on, and one that gets results, time and time again.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94.00% | 94% | £36,000 | £10,000,000 |
| Lettings | 95% | 94% | £270 | £4,333 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 152 | 2 | 470 | 22 | 127 | 1 | 99 | 0 | 32 | 6 |
Areas covered
- EC1
- EC2
- EC3
- N1
- N16
- N4
- N5
- SE11
Address
Victorstone
213 City Road, London, Greater London
EC1V 1JN
0207 858 1588
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
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Images and Videos
Went the extra mile every ...
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5 Star Review
By : 'Harry'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SE1
28 Apr 2021
People found this helpful0
Went the extra mile every step of the way. She made sure we got our dream property. Lovely agent, great ... Read Full Review
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Highly ...
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5 Star Review
By : 'Andria'
Branch : City and Islington, 213 City Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EC1V
27 Apr 2021
People found this helpful0
My experience with Victorstone has been an excellent one! Good communication, professional service, immediate responses, and immense support and help at all levels. A huge thank you to the whole team, but especially to Iana who is responsible for making this otherwise time-consuming and stressful ... Read Full Review
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Great experience dealing with ...
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5 Star Review
By : 'Mirja'
Branch : City and Islington, 213 City Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E1
26 Apr 2021
People found this helpful0
Great experience dealing with Martin Press on our purchase of a townhouse in Spitalfields. Martin was very attentive and proactive throughout and shared his great knowledge of the property and area. Would definitely ... Read Full Review
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Thank you Thank you Martin ...
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5 Star Review
By : 'Rochelle'
Branch : City and Islington, 213 City Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E1
26 Mar 2021
People found this helpful0
Thank you Thank you Martin and Constantino. You came up trumps ! Very professional and friendly. I felt very secure having you as my agents. I'm now ready to start the 2nd half of my journey im my new home. Best ... Read Full Review
Comments (0)Was this helpful?:
Heartfelt thanks Iana - ...
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5 Star Review
By : 'Gianmario'
Branch : City and Islington, 213 City Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E1
25 Mar 2021
People found this helpful0
I want to report with immense satisfaction the excellent result achieved by Iana. I was periodically updated with continuity and accuracy throughout the tenant search period. The suggestions to properly draft the contract in this phase of market uncertainty (covid-19) have been invaluable. I hope ... Read Full Review
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Great ...
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5 Star Review
By : 'Muaz'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : N7
22 Mar 2021
People found this helpful0
Very helpful, was well informed, patient as we had our child and friendly. Also was not pushy and gave us our space to make a ... Read Full Review
Comments (0)Was this helpful?:
The experience was great. The ...
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5 Star Review
By : 'Kate'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : NW1
22 Mar 2021
People found this helpful0
The experience was great. The agent was very knowledgeable, he explained everything and gave us a proper look at the property. The agent was very friendly and made us feel comfortable. Highly ... Read Full Review
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Naeman showed us a property. ...
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5 Star Review
By : 'Pedro'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW1
22 Mar 2021
People found this helpful0
Naeman showed us a property. He was punctual, professional, approachable and was happy to help with our needs and ... Read Full Review
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Very bad experience. All she ...
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1 Star Review
By : 'Tanvi'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
22 Mar 2021
People found this helpful1
Very bad experience. All she does is fake promises, lies and changes her stance once you have submitted the deposit with them. She completely over promises and under-deliver. We had a hard time dealing with Victorstone. Do not recommend at all. Terrible ... Read Full Review
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Serious attitude problem, ...
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1 Star Review
By : 'LT'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : No
Postcode : N7
20 Mar 2021
People found this helpful0
Serious attitude problem, pushy and arrogant. Not sure if he was having a stressful day or because it wasn't his property as he was only helping his colleague to take care of the viewing, he didn't seem to care and was not polite at all. We felt rushed and even before we get to the ... Read Full Review
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Really Really Poor Customer ...
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1 Star Review
By : 'Yousaf'
Branch : City and Islington, 213 City Road
Services : Sales (Prospective Vendor/Buyer)
Sold price : £375000
Would you recommend ? : No
Postcode : E2
16 Mar 2021
People found this helpful2
Really Really Poor Customer Experience, called up to view a property, won't mention sales adviser name but he mentioned the seller will not accept the price. Called again to further explore a viewing and mentioned I may possibly alter price dependants on seeing the place but he was quite ... Read Full Review
Comments (1)Was this helpful?:
By : Martin Press Sales Manager
17 Mar 2021Dear Yousaf, thank you for offering your thoughts and feedback on Victorstone's sales team. I am sorry to hear that you felt you were given poor service. Yousaf, as I am sure you are aware, we are...
Sophie was very quick to ...
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4 Star Review
By : 'Helena'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N4
8 Mar 2021
People found this helpful0
Sophie was very quick to respond and made herself available even into the evening. She was honest with me about the availability of the property I was looking at as it was in high demand. I did admittedly feel under pressure to make a quick decision, but when we got to that stage she was ... Read Full Review
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Iana was very helpful and ...
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5 Star Review
By : 'Pamela'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1
1 Mar 2021
People found this helpful0
Iana was very helpful and friendly. She was very responsive from the beginning and helped me with all the questions I had. She also stayed in contact to know how the move ... Read Full Review
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Great ...
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5 Star Review
By : 'Z'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W10
27 Feb 2021
People found this helpful0
Sophie has been amazing in the process of finding me the right place. Unlike most agents, she listens, understands your needs and only shares only the appropriate properties with you. Made my life very easy. I’m ... Read Full Review
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Faultless ...
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5 Star Review
By : 'Harry'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1430
Would you recommend ? : Yes
Postcode : N7
17 Feb 2021
People found this helpful0
From start to finish, Sophie provided a service that exceeded all expectations. Communication was timely and clear throughout, keeping everything on track as best as possible during what could have been a really difficult time to move. They made it all feel very easy. Thank you for making it all ... Read Full Review
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Sophie did a great, thorough ...
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5 Star Review
By : 'Isabel'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW1
17 Feb 2021
People found this helpful0
Sophie did a great, thorough viewing for us- lovely flat that fit our spec , good communication throughout. Would ... Read Full Review
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Sophie was very helpful. She ...
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5 Star Review
By : 'Lee'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1W
17 Feb 2021
People found this helpful0
Sophie was very helpful. She responded quickly to our queries and provided important information swiftly. We ended up renting from adifferent agency but the advice she gave us was excellent. I recommend her ... Read Full Review
Comments (0)Was this helpful?:
Sophie and Laurence were ...
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5 Star Review
By : 'G'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW5
10 Feb 2021
People found this helpful0
Sophie and Laurence were efficient, friendly, and helpful with our property search. Would recommend their services when looking for a property to a ... Read Full Review
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Stay away from Victorstone if ...
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1 Star Review
By : 'Yasmena'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : No
Postcode : EC1Y
30 Jan 2021
People found this helpful0
I have moved 3 times within the last year due to COVID-19 and a change in jobs and I have so far dealt with multiple agents. I can assure you that these are the worst staff members I ever came across. After selling their offer to you and getting you to sign a contract, they wouldn't even ... Read Full Review
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Iana sourced our apartment ...
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5 Star Review
By : 'Erica'
Branch : City and Islington, 213 City Road
Services : Letting (As a Tenant)
Rent PCM : £1343
Would you recommend ? : Yes
Postcode : EC2A
21 Jan 2021
People found this helpful0
Iana sourced our apartment and was always very helpful throughout the process from initial searching to paying the deposit. She was always there to answer any questions and was great at negotiating our preferences with the Landlord. I would definitely go through Iana again in the ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). WHAT WILL HAPPEN NEXT? • We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure. • We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN. • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain
Last updated at 5/10/2022, 2:56:35 AM by allAgents
