• Jas Dhothar
    Jas Dhothar
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    Robert Leigh
  • Rachel Levy
    Rachel Levy
  • Ben Whiting
    Ben Whiting
  • Kirill Toursin
    Kirill Toursin
  • Conor McGinn
    Conor McGinn
  • Simon Etson
    Simon Etson
  • Shabana Malik
    Shabana Malik
  • Jenna Kleinman
    Jenna Kleinman
  • Alice Rezacova
    Alice Rezacova
  • Mohamed El Shaboury
    Mohamed El Shaboury
  • Dan Sanchez
    Dan Sanchez
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    Phillip Presser
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    Pablo Irigoyen
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    Lawrance Parsooramen
  • Ivan Fiaccabrino
    Ivan Fiaccabrino
  • Deborah Altese
    Deborah Altese
  • Arun Malin
    Arun Malin
  • Andrea Losito
    Andrea Losito
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    Elysia Dallimore
  • Elizabeth Gostling
    Elizabeth Gostling
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    Nicole Levesque
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    Vishal Harjani
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    Stefani Kopach
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    David Kutas
Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwaverin Read full description...Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwavering commitment to our clients. We never over-reach and we will never make promises we can’t keep.

Our values are based on a belief that when clients come to us, they are treated with the utmost respect and care. Not only does this manifest itself into a loyal clientele who come to us time and time again, it’s testament to our professional, ethical approach to buying, selling and leasing property.

We employ and retain some of the most experienced, knowledgeable and competent agents and negotiators in London and we play to each other’s strengths. We are a team in the true sense of the word and because we work cross-departmentally, we can offer an effective, comprehensive service that you can rely on, and one that gets results, time and time again.
Sep 21,2017
Minithumbup
Arun Malin
By: 'Federico'
Sep 21,2017
1 people found
this helpful
Arun has been very helpful in the search of our apartment, always available for viewings and careful about our needs. Very recommended....
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Was this helpful? Yes
Sep 20,2017
Minithumbup
Dunica Sinclair
By: 'Alek'
Sep 20,2017
1 people found
this helpful
Dunica was very helpful and easy to talk to. I was not easy to please but she was very cooperative and understanding, so I'd definitely recommend her to anyone looking for a flat....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 20,2017
Minithumbup
Arun Malin
By: 'Alejandro'
Sep 20,2017
1 people found
this helpful
Patient and supportive. We had a close connection and he kept offering places and doing viewings on our tight schedule till we found the right place....
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Comment on agent fees
Agent fees were reasonable and no surprises from the initial prediction.
Was this helpful? Yes
Sep 18,2017
Minithumbup
John Young
By: 'Channing'
Sep 18,2017
1 people found
this helpful
Please note that we want to receive email immediately, since sometimes we haven't received email directly. At the same time, nice person and fantastic organization! I will recommend to my friends in the foreseeable....
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Comment on agent fees
Appropriate
Was this helpful? Yes
Sep 18,2017
Minithumbup
Dunica Sinclair
By: 'Joanne'
Sep 18,2017
1 people found
this helpful
Dunica was very nice to talk to. She was a professional and helpful one who was able to solve every single problem. She managed to help me find my ideal place to live in and I was satisfied with the customer services....
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Comment on agent fees
Good, it's not too expensive in London.
Was this helpful? Yes
Sep 17,2017
Minithumbup
John Young
By: 'Luz Lizarazo'
Sep 17,2017
1 people found
this helpful
He was Amazing! Thanks to him we could rent the perfect flat for us in London from abroad, which is a difficult task. He will always try to have in mind your interests and be available to resolve any inquiries. If you need a diligent, friendly, and effective agent, you need to work with John!...
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Comment on agent fees
Standard
Was this helpful? Yes
Sep 13,2017
Minithumbup
Arun Malin
By: 'Larisa Huang'
Sep 13,2017
1 people found
this helpful
Arun is really professhional and helpful. He communicates well between landlord and me. Also he helped me to solve a lot of problem. I would 100% recommend him...
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Comment on agent fees
Fees are applied clearly and reasonable
Was this helpful? Yes
Sep 12,2017
Minithumbup
Angelo Matraxia
Arun Malin
By: 'HAPPY DAYS'
Sep 12,2017
1 people found
this helpful
I would like to thank Angelo & Arun for their continued support during and after the rental of my apartment. They always kept me well informed and always updated me promptly during the process. I look forward to using Victor Stone estate agents again in the near future. Kind regards Andy...
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Comment on agent fees
Very happy with the fees.
Was this helpful? Yes
Sep 11,2017
Minithumbup
Angelo Matraxia
By: 'traf'
Sep 11,2017
1 people found
this helpful
very good presentable experienced agent. makes that extra effort. able to understand requirements and good time keeping. good communication skills...
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Comment on agent fees
cannot comment
Was this helpful? Yes
Sep 11,2017
Minithumbup
Angelo Matraxia
By: 'Wendi'
Sep 11,2017
0 people found
this helpful
Angelo is an amazing property agent who is responsive, reassuring and reliable. He solved my problems effectively and ensured I moved in on the agreed date. Even though I haven't had the best experience with Victorstone, I really enjoyed Angelo's service....
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Comment on agent fees
Fair if it's Angelo
Was this helpful? Yes
Sep 10,2017
Minithumbup
Maia Visnikar
By: 'Ananda'
Sep 10,2017
1 people found
this helpful
Fast, Factual, Friendly. Definately would recommend Maia at any time if you are looking for Place in Londons wonderful Camden District....
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Was this helpful? Yes
Sep 07,2017
Minithumbup
John Young
By: 'AP'
Sep 07,2017
1 people found
this helpful
John was very welcoming, professional, honest, and knowledgeable.We were well aware of he difficult task ahead, finding a place within short notice. John has been extremely helpful, hardworking, and succeeded to find the perfect home to match our requirements in only one day. Impressive, excellent and outstanding service. Looking forward to get the keys for our new home. Highly recommend!...
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Was this helpful? Yes
Sep 07,2017
Minithumbup
John Young
By: 'Arianne'
Sep 07,2017
1 people found
this helpful
John was a magnificent help throughout the entire process. He understood our requirements straight away and showed us properties that were absolutely perfect for our needs. When we had made a decision on a property he helped us through the process with ease and confidence, resulting in a stress free experience. I would without hesitation recommend John. It was a wonderful service, thank you!...
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Comment on agent fees
Average fees
Was this helpful? Yes
Sep 06,2017
Minithumbup
Arun Malin
By: 'Sean'
Sep 06,2017
1 people found
this helpful
I found Arun to be very professional and knowledgeable, and he made our business transact very smoothly. I would recommend him to others looking for flat rentals....
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Was this helpful? Yes
Sep 05,2017
Minithumbup
Arun Malin
By: 'Pier'
Sep 05,2017
1 people found
this helpful
Very professional, polite and proactive (big plus). He helped us secure the property in a a quick and efficient way. Would definitely reccomend to anyone....
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Comment on agent fees
Slightly above market prices.
Was this helpful? Yes
Sep 01,2017
Minithumbup
John Young
By: 'Fjolla.z'
Sep 01,2017
2 people found
this helpful
John was extremely helpful in finding us our property, the service and customer care we received was excellent and the speed in communication and responsiveness was great. The service provided to us by John was highly appreciated from start to end, as we are somewhat new to the letting process, John made us feel very comfortable and at ease and impressively was very patient with all of the questions we had and always made time to answer our queries as well as arranging extra viewings which was g...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2017
Minithumbup
Kirill Toursin
By: 'Sarah Leary'
Aug 31,2017
1 people found
this helpful
I genuinely can't praise Kirill highly enough. For various reasons and in no small part due to my solicitor, the sale of my flat was a very long drawn out and difficult process. I felt totally supported by Kirill throughout, he was an excellent communicator, gave very good and measured advice and I never felt that I was being pushed into anything I didn't want to do. The fact that the sale was finally completed is almost totally down to Kirill and his hard work and dedication. I would heartily r...
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Comment on agent fees
They were in line with other Agent's fees
Was this helpful? Yes
Aug 30,2017
Minithumbup
Diellza Gjerqeku
By: 'Chris'
Aug 30,2017
1 people found
this helpful
Very helpful with any queries or requests. Always easy to get hold of and would return calls immediately if unavailable. Made the process as easy as possible for first time buyer....
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Was this helpful? Yes
Aug 29,2017
Minithumbup
Laurie Pearce
By: 'Cameron'
Aug 29,2017
1 people found
this helpful
Laurie had the task of helping me find suitable accommodation at the best possible price in the Camden area. He was very clear and patient. from giving me a breakdown of all costs to a prompt arrangement of viewing the flat itself. all in all, would recommend to a friend. thanks again for a smooth and professional service....
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Comment on agent fees
good
Was this helpful? Yes
Aug 28,2017
Minithumbup
Arun Malin
By: 'Dylan'
Aug 28,2017
1 people found
this helpful
He is very helpful and professional. He replies to almost every email instantly and messages instantly and very supportive with house suggestion....
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Comment on agent fees
I am quite happy with the agent fee but I dont want to pay the landlord fee
Was this helpful? Yes
Aug 25,2017
Minithumbup
John Young
By: 'Septimia'
Aug 25,2017
1 people found
this helpful
As we were running out of time in our search for a flat, John helped us find exactly what we were looking for in no time. We only had a few days to sort everything out and he could not have been more helpful and responsive! We would highly recommend this agent/agency!...
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Was this helpful? Yes
Aug 25,2017
Minithumbup
Dunica Sinclair
By: 'Noah'
Aug 25,2017
1 people found
this helpful
Dunica was incredibly helpful and friendly throughout the whole process of renting my accommodation. She was very informative throughout. As first time renters going into our second year of university she definitely made us knowledgeable and excited about finding our first property. We were all really happy about the place we found and we were very impressed at the service we received from Dunica. Many Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2017
Minithumbup
Robert Leigh
By: 'Maria'
Aug 25,2017
1 people found
this helpful
Rob was very helpful and supportive. We were not in the UK when we decided to rent the house but he helped us by providing a lot of information and pictures to show us the place in the best way possible. He made things easy and fast but did not push us to make any rushed decisions, understanding our concerns and answering all of our questions in detail....
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Was this helpful? Yes
Aug 25,2017
Minithumbup
Emelie Braneby
By: 'J Bambride'
Aug 25,2017
1 people found
this helpful
Emelie was able to arrange a viewing for us at very short notice. She was very friendly and helpful and drove all four of us in her car to a second property. We ended up making an offer on the first property we saw and Emelie worked very quickly that same afternoon to help make sure our offer was successful. Thanks to her quick action we were saved another day of stress. Would recommend!...
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Comment on agent fees
Higher than some others I have dealt with, but we have been pleased with the quality of the service.
Was this helpful? Yes
Aug 24,2017
Minithumbup
Ben Whiting
Elysia Dallimore
By: 'Sophia & Rabie A'
Aug 24,2017
1 people found
this helpful
Excellent service - Elysia and Ben have been super helpful and professional. They have always made themselves available to answer our questions, help us during the process. They have great interpersonal skills which made it a lot easier for us for our first property purchase! Thanks again!...
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Was this helpful? Yes
Aug 23,2017
Minithumbup
John Young
By: 'Fabio Romero'
Aug 23,2017
1 people found
this helpful
like always, John made a good job for me and my company. Find a nice property and always are firendly with my questions and any special request a made to him. Thanks John you are a very important part of my company success....
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Comment on agent fees
no problem with the fees
Was this helpful? Yes
Aug 23,2017
Minithumbup
Simon Etson
Diellza Gjerqeku
By: 'Lynn Nwokorie'
Aug 23,2017
1 people found
this helpful
Simon and Diellza have worked hard for us, being available every step of the way. They have gone above and beyond (especially Diellza) and have made this first time, sometimes tricky experience of selling a house, more bearable with their unrelenting support. We would definitely recommend them to others....
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Comment on agent fees
Reasonable - they have worked for the fee!
Was this helpful? Yes
Aug 23,2017
Minithumbup
John Young
Simon Etson
By: 'CHEN'
Aug 23,2017
1 people found
this helpful
They are very professional staff. Simon introduced us to their agency at a coincidence, which shows his skills. And john gave us information of lots of properties without any phones and computers, which shows he is a great at his job....
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Comment on agent fees
OK
Was this helpful? Yes
Aug 23,2017
Minithumbup
By: 'Reyson'
Aug 23,2017
1 people found
this helpful
It was a very smooth and straight forward process, very on top of every detail untill the very last step....
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Was this helpful? Yes
Aug 23,2017
Minithumbup
Emelie Braneby
By: 'Zuzka'
Aug 23,2017
1 people found
this helpful
My experiences with Emelie were nothing but amazing. She was very patient and tentative, and always explained every step of the letting process clearly. She didn't mind if I called her 4 times a day to ask about something and always had a positive attitude. The whole process was very quick, efficient and clear from the start....
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Comment on agent fees
I was pleasantly surprised about the fees, they were not as high as I expected them to be.
Was this helpful? Yes

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Last updated at 9:43 AM 08/04/2016 by allAgents

Complaints Procedure

As a firm licensed by the National Approved Letting Scheme, Victorstone Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to Scott Hailou (Area Manager) at the address below:

53 Hanbury Street
London
E1 5JP

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact The Operations Director who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the

The Property Ombudsman
Milford House
43 – 45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 1:00 AM 01/01/1970 by
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