Victorstone Property Consultants
4.9/5, 753 reviews
98% recommended
94% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
90% lettings fee satisfaction
Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwavering commitment to our clients. We never over-reach and we will never make promises we can’t keep.... show more Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwavering commitment to our clients. We never over-reach and we will never make promises we can’t keep.

Our values are based on a belief that when clients come to us, they are treated with the utmost respect and care. Not only does this manifest itself into a loyal clientele who come to us time and time again, it’s testament to our professional, ethical approach to buying, selling and leasing property.

We employ and retain some of the most experienced, knowledgeable and competent agents and negotiators in London and we play to each other’s strengths. We are a team in the true sense of the word and because we work cross-departmentally, we can offer an effective, comprehensive service that you can rely on, and one that gets results, time and time again.
Victore Stone Sales & Lettings

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 100% £36,000 £10,000,000
Lettings 94% 90% £350 £4,333
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
137 2 361 10 119 1 92 0 30 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Victorstone Property Consultants Branches (view all 2)

“Great job and trustworthy professionalism!...”

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Dec 03,2019
Minithumbup
By: 'Gianmario'
Dec 03,2019
0 people found
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Being based in Italy I had the chance to be witness to a full process of letting of my flat in London just sit down on my sofa. By the assistance of Angelo, Thomas and Diana (Victorstone team) I reached my goal to find a ...
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“She found me a flat in 2 days....”

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Nov 28,2019
Minithumbup
By: 'Victoria'
Nov 28,2019
0 people found
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She found me a flat in 2 days. I cannot thank her enough, moving from house to house it's always stressful, she made it easy and I love my flat!!!!! Thank you!...
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“False promises about property, refusal to rep......”

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Nov 25,2019
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Zoya
By: 'Jakob Sandstrom'
Nov 25,2019
0 people found
this helpful
False promises about property, refusal to repair elementary parts (such as toilet and stove), ignoring emails, never conducted an inventory (likely to try and get the deposit from you). Ultimately had to file a formal formal complaint....
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“Selling a property through VictorStone Proper......”

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Nov 22,2019
Minithumbup
Constantino
By: 'k Williams'
Nov 22,2019
0 people found
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Selling a property through VictorStone Property Consultants was very straightforward and easy. I can only thank Martin Press for his commitment, dedication and perseverance to get our property sold. Constantino Constantinou, the Sales Negotiator, communicated with me constantly and updated me on any point as ...
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“So helpful and dedicated! Sophie really went......”

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Nov 21,2019
Minithumbup
Sophie
By: 'Sophia rai'
Nov 21,2019
0 people found
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So helpful and dedicated! Sophie really went above and beyond to find the perfect flat for us! Highly recommend her!...
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“So helpful and dedicated! Sophie really went......”

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Nov 21,2019
Minithumbup
Sophie
By: 'Sophia rai'
Nov 21,2019
0 people found
this helpful
So helpful and dedicated! Sophie really went above and beyond to find the perfect flat for us! Highly recommend her!...
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“Iana is excellent. She was very helpful throu......”

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Nov 13,2019
Minithumbup
Iana
By: 'Robert Dominic Alexander'
Nov 13,2019
0 people found
this helpful
Iana is excellent. She was very helpful throughout each part of the process of renting. She was pleasant, polite and approachable. She was always punctual and available even out of hours for any issues that arose. She is a pleasant and diligent member of staff ...
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“Iana is great...”

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Nov 09,2019
Minithumbup
Iana
By: 'Lenko Tomic Matulovic'
Nov 09,2019
0 people found
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Iana is great, She is very helpfull and always available for her clients, I would highly reccomend her and this agency, they are very nice and professional....
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“Absolutely Appalling...”

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Oct 28,2019
Minithumbdown
By: 'John Martin'
Oct 28,2019
1 people found
this helpful
I have had an abysmal experience with Victorstone. They promised that my friend and I would be able to move in on August 30th, but kept making mistakes and causing delays. Eventually, they became unresponsive and showed that they had no intention of renting the ...
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“Sophie is kind and patient in the conservatio......”

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Oct 18,2019
Minithumbup
By: 'Josh'
Oct 18,2019
0 people found
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Sophie is kind and patient in the conservation and helped me to find my accommodation in London for my degree. Appreciate this !...
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“Victorstone letting and sales agent...”

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Oct 16,2019
Minithumbup
Martin
Robert
By: 'MICHAEL BERGMEIJER'
Oct 16,2019
0 people found
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I used Victorstone both as a letting agent and in the end as a sales agent for my East London flat. In both cases, it was a satisfactory experience. They found me a tenant within a few days, handled all the negotiations and paperwork and ...
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“The worst agency...”

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Sep 24,2019
Minithumbdown
Robert
By: 'Emily'
Sep 24,2019
1 people found
this helpful
I lived in a Victorstone property for a year and they were the worst estate agents we have ever had. I had asked for the door in my room to be fixed 2 weeks after moving in (September 2018) and by the time I had left (August 2019) ...
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“Victorstone provided me a good and helpful se......”

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Sep 13,2019
Minithumbup
Iana
By: 'Rafael Moreira Pina'
Sep 13,2019
0 people found
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Victorstone provided me a good and helpful service, where lack of communication was never a problem. Iana Burduja was fantastic. I do recommend Victorstone....
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“Victorstone - The cowboy estate agents....”

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Aug 28,2019
Minithumbdown
By: 'Natasha'
Aug 28,2019
4 people found
this helpful
If I could give no stars I would. I can not begin to explain how awful Victorstone are as an estate agents. I have been renting a property with them for a year now in London. Finally myself and my flatmates have moved out, thankfully, ...
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“Shawaiz was very helpful. Thanks to him I am ......”

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Aug 28,2019
Minithumbup
By: 'Genesia Goudal'
Aug 28,2019
0 people found
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Shawaiz was very helpful. Thanks to him I am now renting a very nice appartement in kings cross, 10 mins from my uni....
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“Very Happy Sellers...”

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Jul 10,2019
Minithumbup
Martin
By: 'Mallory Fisher'
Jul 10,2019
0 people found
this helpful
We were very happy with the service we received from Victorstone Property Consultants (Martin and Constantino) we worked with when we were selling our flat recently. We hired Martin based on his down-to-earth and transparent nature. I really appreciated his quick responses and sound assessment ...
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“Constantino was great help from day one by bo......”

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Jul 02,2019
Minithumbup
Martin
By: 'Guluzar Aydin'
Jul 02,2019
0 people found
this helpful
Constantino was great help from day one by booking the viewing in such short notice and also putting my offer to the seller was so smoothly done. During application for a mortgage the agent was very keen to help me arrange a mortgage with a ...
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“After having a great experience with Victorst......”

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Jun 29,2019
Minithumbup
By: 'Tal Israeli'
Jun 29,2019
0 people found
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After having a great experience with Victorstone 3 years ago when bought a flat from them, when we decided to sell the property it was obvious to do it with them. Martin was extremely helpful and easy to communicate with at any day and time. He ...
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“I have had a great experience with Victorston......”

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Jun 25,2019
Minithumbup
Martin
By: 'Taslima Begum'
Jun 25,2019
0 people found
this helpful
I have had a great experience with Victorstone. Martin is an extremely professional and hard working individual. He worked incredibly hard to help us with our move and was always quick to answer our questions. Martin has done an outstanding job!...
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“Good experience...”

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Jun 19,2019
Minithumbup
Sophie
By: 'Laiz Laura Godoy'
Jun 19,2019
0 people found
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Sophie was very efficient and give me the right attention! She follows all the the process and made an excellent job!...
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“Helpful and kind...”

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May 14,2019
Minithumbup
Sophie
By: 'Anna'
May 14,2019
0 people found
this helpful
Sophie was very helpful since the very beginning of my property search. Initially, I was contacted and asked about my preferences and details in which she used to provide me more options to choose from. I had my first flat viewing with her and Sophie ...
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“Jonathan was outstanding...”

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May 06,2019
Minithumbup
Jonathan
By: 'Raquel'
May 06,2019
0 people found
this helpful
Joanthan was incredibly helpful during the process. From day one when he promptly arranged the flat viewing to getting the contract sorted in time to meet our requirements. Cannot recommend him enough, especially after years of dealing with terrible letting agencies....
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Comment on agent fees
He always keep us updated with the process and chased a lot of people to get things done to suit our timeline.
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“Very helpful in helping us look for student flats...”

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May 04,2019
Minithumbup
Sophie
By: 'Erin'
May 04,2019
0 people found
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Sophie was very helpful and always kept us informed of any updates in our search for an appropriate student flat. We look forward to continuing our search and finding the perfect property soon with her help....
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By: Emma
May 07, 2019
View all comments (1)
I would just like to thank Sophie for all of her help in our search for a student property, I was always made aware of any updates to the property promptly and Sophie explained everything to me very clearly. I was also sent similar properties via email which helped us to narrow down our search for our perfect property. Thank you for all your help. ...

“Good for nothing, unprofessional agency...”

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Apr 12,2019
Minithumbdown
By: 'Erika'
Apr 12,2019
0 people found
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As a successful landlord for nearly 20 years I have never come across an agency with such a poor level of professionalism. I have had to chase them at every step of the way; to list the property on their website, to get feedback on viewings ...
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n/a
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“Martin was extremely professional and gave sound positive advice. He was always very friendly and approachable....”

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Feb 23,2019
Minithumbup
Martin
By: 'David'
Feb 23,2019
0 people found
this helpful
As a company Victostone proved to be efficient and hsrd working in terms of their client. The staff were always very helpful and efficient. Messages were passdd on promptly and esponse times were very good. Highly recommended....
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Comment on agent fees
Agent fees were very fair indeed, no complaints whatsoever.
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“helpful. in complete contrast to other agents have used....”

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Feb 14,2019
Minithumbup
Martin
By: 'David'
Feb 14,2019
0 people found
this helpful
I found Martin be helpful and business-! like and was able to proceed to a sale promptly..This was in complete contrast to other agents have used....
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Comment on agent fees
Very reasonable
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“Martin has been exceptionally helpful...”

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Feb 13,2019
Minithumbup
Martin
By: 'Sandy'
Feb 13,2019
1 people found
this helpful
I would recommend Martin to anyone considering selling his home. He is active, enthusiastic and helpful. Martin was supportive, patient and persistent throughout the daunting process. He is great to work with...
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Comment on agent fees
The fees were reasonable
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“Highly Recommend...”

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Oct 11,2018
Minithumbup
By: 'Lizzie'
Oct 11,2018
2 people found
this helpful
I have recently purchased a property through Victostone; dealing primarily with Diellza and occasionally with Kirill, I found them both friendly and helpful throughout the process. Diellza was a fantastic help at chasing up the solicitors on both sides and ensuring the purchase was completed ...
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“Great Service...”

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Sep 22,2018
Minithumbup
By: 'LouiseK'
Sep 22,2018
2 people found
this helpful
Kirill & Diellza were truly professional throughout the process. Working in a timely & responsive manner. Helping to resolve any issues & acting as a great liaison between us, the Buyers & numerous solicitors. They managed to arrange viewings & secure an offer where other 'cheaper' online Estate Agents had ...
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Comment on agent fees
Agent Fees slightly below market rate
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“Great job...”

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Sep 03,2018
Minithumbup
By: 'Marie Vergara'
Sep 03,2018
0 people found
this helpful
Sarah was very helpful, I loved her energy and charismatic personality. She understood our needs right away, and without wasting time took the opportunity! Aside from the profesional side, from the little time I knew she is a kind person, humble and funny....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a firm licensed by the National Approved Letting Scheme, Victorstone Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to Scott Hailou (Area Manager) at the address below:

53 Hanbury Street
London
E1 5JP

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact The Operations Director who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the

The Property Ombudsman
Milford House
43 – 45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 1:00 AM 01/01/1970 by

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