• Staff picture
    Martin
  • Staff picture
    Lawrance
  • Staff picture
    Robert
  • Staff picture
    Diellza
  • Staff picture
    Angelo
  • Staff picture
    Jordi
  • Staff picture
    Gabriella
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    Jonathan
  • Staff picture
    Andrea
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    Constantino
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    Tim
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    Yavor
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    Zoya
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    Edoardo
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    Sophie
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    Jack
Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwaverin Read full description...Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwavering commitment to our clients. We never over-reach and we will never make promises we can’t keep.

Our values are based on a belief that when clients come to us, they are treated with the utmost respect and care. Not only does this manifest itself into a loyal clientele who come to us time and time again, it’s testament to our professional, ethical approach to buying, selling and leasing property.

We employ and retain some of the most experienced, knowledgeable and competent agents and negotiators in London and we play to each other’s strengths. We are a team in the true sense of the word and because we work cross-departmentally, we can offer an effective, comprehensive service that you can rely on, and one that gets results, time and time again.

“Good for nothing, unprofessional agency...”

Apr 12,2019
Minithumbdown
By: 'Erika'
Apr 12,2019
0 people found
this helpful
As a successful landlord for nearly 20 years I have never come across an agency with such a poor level of professionalism. I have had to chase them at every step of the way; to list the property on their website, to get feedback on viewings ...
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Comment on agent fees
n/a
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“Martin was extremely professional and gave sound positive advice. He was always very friendly and approachable....”

Feb 23,2019
Minithumbup
Martin
By: 'David'
Feb 23,2019
0 people found
this helpful
As a company Victostone proved to be efficient and hsrd working in terms of their client. The staff were always very helpful and efficient. Messages were passdd on promptly and esponse times were very good. Highly recommended....
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Comment on agent fees
Agent fees were very fair indeed, no complaints whatsoever.
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“helpful. in complete contrast to other agents have used....”

Feb 14,2019
Minithumbup
Martin
By: 'David'
Feb 14,2019
0 people found
this helpful
I found Martin be helpful and business-! like and was able to proceed to a sale promptly..This was in complete contrast to other agents have used....
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Martin has been exceptionally helpful...”

Feb 13,2019
Minithumbup
Martin
By: 'Sandy'
Feb 13,2019
1 people found
this helpful
I would recommend Martin to anyone considering selling his home. He is active, enthusiastic and helpful. Martin was supportive, patient and persistent throughout the daunting process. He is great to work with...
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Comment on agent fees
The fees were reasonable
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“Highly Recommend...”

Oct 11,2018
Minithumbup
Diellza
By: 'Lizzie'
Oct 11,2018
2 people found
this helpful
I have recently purchased a property through Victostone; dealing primarily with Diellza and occasionally with Kirill, I found them both friendly and helpful throughout the process. Diellza was a fantastic help at chasing up the solicitors on both sides and ensuring the purchase was completed ...
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“Great Service...”

Sep 22,2018
Minithumbup
Diellza
By: 'LouiseK'
Sep 22,2018
2 people found
this helpful
Kirill & Diellza were truly professional throughout the process. Working in a timely & responsive manner. Helping to resolve any issues & acting as a great liaison between us, the Buyers & numerous solicitors. They managed to arrange viewings & secure an offer where other 'cheaper' online Estate Agents had ...
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Comment on agent fees
Agent Fees slightly below market rate
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“Great job...”

Sep 03,2018
Minithumbup
By: 'Marie Vergara'
Sep 03,2018
0 people found
this helpful
Sarah was very helpful, I loved her energy and charismatic personality. She understood our needs right away, and without wasting time took the opportunity! Aside from the profesional side, from the little time I knew she is a kind person, humble and funny....
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Comment on agent fees
Good
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“Excellent Service!...”

Aug 27,2018
Minithumbup
Angelo
By: 'Jes'
Aug 27,2018
1 people found
this helpful
Angelo was an absolute delight. He was incredibly professional and was more than happy with answering all of my questions about the roomlet, and was willing to explain and change certain aspects of the contract that I was unsure of or wasn't happy with. He ...
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“Quick and professional...”

Aug 14,2018
Minithumbup
Angelo
By: 'HB'
Aug 14,2018
2 people found
this helpful
Angela found a tenant quickly and with minimum fuss. Professional, friendly and kept the process simple, straightforward and stress free. Would recommend....
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“Camden flat...”

Aug 09,2018
Minithumbup
Jordi
Robert
By: 'Nicholas'
Aug 09,2018
1 people found
this helpful
My experience with Jordi Borras has been fantastic ever since I first contacted him about the flat. He was always super responsive to my questions, very friendly and helpful throughout the process. I would choose him again in the future and I recommend him to ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Highly Recommend...”

Aug 08,2018
Minithumbup
Diellza
By: 'Annabel Amerigo'
Aug 08,2018
1 people found
this helpful
Highly Recommend..i recently sold my property through them and am very impressed with how they conducted themselves.They were very professional and efficient making the whole process go smoothly. On my first meeting with Kirill he explained everything clearly to me and i was ...
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Comment on agent fees
Good
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“Excellent service...”

Aug 06,2018
Minithumbup
By: 'Oliver'
Aug 06,2018
1 people found
this helpful
Kirill was very helpful and quick to respond throughout the buying process. He went above and beyond what would have been expected and I heartily reccommend his services....
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“Helpful & friendly...”

Aug 04,2018
Minithumbup
Angelo
By: 'L. Ward'
Aug 04,2018
0 people found
this helpful
From finding the flat, to discuss in rent and payments with our new landlady and organising contact for the move in, Angelo has been fantastic. He has helped, encouraged and supported us. Thank you....
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Comment on agent fees
More expensive than previous experiences in London.
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“Happy...”

Aug 03,2018
Minithumbup
Angelo
By: 'Mrs tom'
Aug 03,2018
0 people found
this helpful
Angelo and his team were efficient, informative and super helpful in the rental of my property, I appreaciate their professional advice and honest appraisals. They made the experience easy and secure....
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Comment on agent fees
Good
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“Mr. Angelo...”

Aug 01,2018
Minithumbup
Angelo
By: 'RP'
Aug 01,2018
0 people found
this helpful
Mr. Angelo walked me through the payment process. He explained well what and when that needs to be paid. Very helpful...
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Comment on agent fees
Fees are a little higher than average, but acceptable
Was this helpful? Yes

“Very professional & efficient...”

Jul 27,2018
Minithumbup
Angelo
By: 'TimVDP'
Jul 27,2018
1 people found
this helpful
Victor Stone's agents were professional from the start. They found us new tenants very quickly. They have been polite and good to deal with and quick to get back to queries. I have been happy with their services so far....
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Comment on agent fees
Fees are reasonable and Victor Stone staff were open to discuss negotiation
Was this helpful? Yes

“Great...”

Jul 24,2018
Minithumbup
Angelo
By: 'Dylan'
Jul 24,2018
0 people found
this helpful
Healful caring, Thoughtful, they give you great feed back, Understanding, and ideas how to improve ability to rent out and appeal to a bigger market,...
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Comment on agent fees
Fair
Was this helpful? Yes

“Cool headed, Friendly, Honest...”

Jul 23,2018
Minithumbdown
By: 'John & Jemma'
Jul 23,2018
0 people found
this helpful
In what proved to be a difficult market, we found Kirill to be level headed and persevered with getting the property sold. Other agencies fell by the wayside, but we stuck with Kirill and the team and felt at ease....
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“Efficient...”

Jul 19,2018
Minithumbup
By: 'Simmonds'
Jul 19,2018
0 people found
this helpful
Kirill was incredibly helpful and supportive in the purchase of our first house. He was quick to respond, willing to communicate with the sellers on our behalf and made the entire process as clear and smooth as possible. Would highly recommend....
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“Pleasant and professional...”

Jul 18,2018
Minithumbup
Diellza
By: 'ML'
Jul 18,2018
0 people found
this helpful
I have just bought a flat through Victorstone. I dealt mainly with Diellza and occasionally with Kirill. They were both very pleasant to deal with and calm and professional. As a buyer I am happy as they listened to what I had to say, conveyed ...
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Comment on agent fees
No idea.
Was this helpful? Yes

“Extremely positive experience!...”

Jul 18,2018
Minithumbup
By: 'Yoad Nevo'
Jul 18,2018
0 people found
this helpful
Kirill Toursin was ever so helpful and pleasant to work with during the entire process and I look forward to working with him in the future....
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“Great!...”

Jun 08,2018
Minithumbup
By: 'Elizabeth'
Jun 08,2018
1 people found
this helpful
Dee is always willing to help and she guided us through the whole procedure and made everything easier. I would definitely recommend her!...
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Comment on agent fees
Good
Was this helpful? Yes

“Simply Amazing!!...”

Jun 06,2018
Minithumbup
By: 'Klitos'
Jun 06,2018
1 people found
this helpful
So kind and helpful. It was a great experience working with Dee and i am definitely going to trust her again in the future. She is so amazing!...
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Comment on agent fees
Good
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“Low-stress!...”

Jun 06,2018
Minithumbup
By: 'Joel'
Jun 06,2018
2 people found
this helpful
Laurie managed to get us a viewing for a really gorgeous flat at an attractive price in a very good area - we were scared it'd be off the market before we got there! Thankfully the place was great, and Laurie was extremely helpful at ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Jordi...”

Jun 04,2018
Minithumbup
Jordi
By: 'Lucia'
Jun 04,2018
1 people found
this helpful
Victorstones, I had a pleasure to rent a flat fromthem. Jordi helped my to find the best place for me and my boyfriend. Recommended...
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“Amazing!...”

May 31,2018
Minithumbup
Jordi
By: 'Tatjana'
May 31,2018
1 people found
this helpful
I have been with Victorstone for 2 years, and Jordi and the company were really efficient. I would recommend it to everyone!!!...
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Comment on agent fees
Good
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“Great...”

May 30,2018
Minithumbup
By: 'Jordi'
May 30,2018
2 people found
this helpful
Great service for the team here so far specially with Jordi. Initial valuing was very optimistic but otherwise around awesomeness. Dealt with some tricky issues very well that was my of their making. Professional and very friendly....
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“SUPERB SERVICE...”

May 23,2018
Minithumbup
Jordi
By: 'Joey'
May 23,2018
3 people found
this helpful
Jordi and Victorstone where just perfect with me. They help me to find the perfect choices and they made all steps very easy. I recommend this agent and this Real Estate Agency....
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Comment on agent fees
Good
Was this helpful? Yes

“Great service!...”

May 23,2018
Minithumbup
Jordi
By: 'Sarah Colgrove'
May 23,2018
2 people found
this helpful
Hello, everyone! My experience with this company has been more pleasant than expected, as in 5 years I had bad experiences with two other agencies. The agent that rented me and my boyfriend the flat, Jordi, has been really helpful and nice from the beginning till ...
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Comment on agent fees
Good
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“Quick and efficient...”

May 22,2018
Minithumbup
By: 'KC'
May 22,2018
0 people found
this helpful
Excellent experience with Victorstone - Laurie was quick, efficient and always informative and polite. Pleasure to work with him and the team!...
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Comment on agent fees
Fair
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Complaints Procedure

As a firm licensed by the National Approved Letting Scheme, Victorstone Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to Scott Hailou (Area Manager) at the address below:

53 Hanbury Street
London
E1 5JP

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact The Operations Director who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the

The Property Ombudsman
Milford House
43 – 45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 1:00 AM 01/01/1970 by

Camden
90-91 Plender Street, London NW1 0JL
(298)
City and Islington
213 City Road, London EC1V 1JN
(431)


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