• Jas Dhothar
    Jas Dhothar
  • Rachel Levy
    Rachel Levy
  • Ben Whiting
    Ben Whiting
  • Kirill Toursin
    Kirill Toursin
  • Conor McGinn
    Conor McGinn
  • Simon Etson
    Simon Etson
  • Shabana Malik
    Shabana Malik
  • Jenna Kleinman
    Jenna Kleinman
  • Alice Rezacova
    Alice Rezacova
  • Mohamed El Shaboury
    Mohamed El Shaboury
  • Dan Sanchez
    Dan Sanchez
  • Phillip Presser
    Phillip Presser
  • Pablo Irigoyen
    Pablo Irigoyen
  • Lawrance Parsooramen
    Lawrance Parsooramen
  • Ivan Fiaccabrino
    Ivan Fiaccabrino
  • Deborah Altese
    Deborah Altese
  • Arun Malin
    Arun Malin
  • Andrea Losito
    Andrea Losito
  • Elysia Dallimore
    Elysia Dallimore
  • Elizabeth Gostling
    Elizabeth Gostling
  • Nicole Levesque
    Nicole Levesque
  • Vishal Harjani
    Vishal Harjani
  • Stefani Kopach
    Stefani Kopach
  • David Kutas
    David Kutas
  • Johnny Goossens
    Johnny Goossens
Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwaverin Read full description...Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwavering commitment to our clients. We never over-reach and we will never make promises we can’t keep.

Our values are based on a belief that when clients come to us, they are treated with the utmost respect and care. Not only does this manifest itself into a loyal clientele who come to us time and time again, it’s testament to our professional, ethical approach to buying, selling and leasing property.

We employ and retain some of the most experienced, knowledgeable and competent agents and negotiators in London and we play to each other’s strengths. We are a team in the true sense of the word and because we work cross-departmentally, we can offer an effective, comprehensive service that you can rely on, and one that gets results, time and time again.
Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
Lawrance was extremely helpful and attentive in helping me find my next home. He went above and beyond to ensure that I could get into my flat in under a week, which he sorted in no time at all. He was great to deal with and seemed to know a lot about the property itself. Would highly recommend....
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Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
Johnny was by far the best agent I worked with throughout my search, and I worked with half a dozen agencies. He is very thorough in explaining the details of the process, which is rare to find. He is transparent and very responsive. He showed me a great property and helped me manage through the tenancy process and helped me think things through. He knows his stuff and I felt he defended my interests. Certainly in a class of his own, a cut above the rest....
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Comment on agent fees
Industry standard
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Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
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As a professional landlord with considerable experience in dealing with letting agents, Ajay stands out in terms of his professionalism, fairness, decency and above all else, honesty. Last year, he handled a challenging situation where other agents were involved with great integrity. I was impressed by his friendly manner, work ethic, and the provision of regular updates throughout the letting process. In marked contrast to many agents I have dealt with, he is a credit to his profession and as ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
In what was an unusual and difficult letting situation, Johnny acted with almost ruthless determination in getting our letting completed. He kept us informed at every turn and offered very useful advice to help us take decisions....
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Comment on agent fees
OK
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
John was really helpful and patient during the whole process of renting the property. It was a pleasure to work with him and we would definitely recommend him....
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
1 people found
this helpful
We have found Ajay Sharma to be highly professional, well organised and Ajay delivers on what he promises. Ajay has listened to our needs, guided us on what we need to do and has adapted an approach that works for us. I would have no hesitation in recommending Ajay to manage a property....
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Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
2 people found
this helpful
Victorstone sold our property recently. We tried other estate agents previously, none compared to the excellent service that they provided. A massive thank you to Andrea whose positivity and efficiency was instrumental in achieving the sale of our property. Also, Ben and his team, notably, Dan and Elysia. Ben's professional and friendly manner is shared across the whole team always responding promptly to any queries or questions. Reliable and supportive throughout I would definitely recommend Vi...
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Comment on agent fees
Excellent compared to some estate agents.
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
I came into the Victorstone office as I had been disappointed with another lettings agency on Upper Street. Ajay Sharma was extremely helpful from the beginning, always made sure to keep me updated with prospective tenants, was quick to deal with any unforeseen issues & I felt like I could call anytime to ask questions. We struggled to find a suitable tenant & had to reduce the intended asking price but Ajay declared & displayed his determination & would not settle for just anyon...
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Comment on agent fees
The agency fees are very reasonable. I wasn't aware that VAT would be added onto the 6% effectively making it 7% but this is still a competitive deal.
Was this helpful? Yes
Feb 21,2017
Minithumbup
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Feb 21,2017
0 people found
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Lawrance was extremely helpful and professional throughout the process. He understood that my time frame to move into the property was short, and he was at hand to help. Lawrance was available throughout on his phone, and was quick to respond to my queries even on a day that he was not working. He even took the trouble to show me the house a second time round when my fiance wanted to have a look at what I had selected. Thanks Lawrance!...
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Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
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I met Arun several times and highly recommend him. He is genuinely very polite and courteous, always punctual and did a good job of finding me a tenant for a flat in the Barbican. Other staff members were also very professional....
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Comment on agent fees
The fee was roughly one month's rent, which is the going rate.
Was this helpful? Yes
Feb 03,2017
Minithumbup
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Feb 03,2017
0 people found
this helpful
Soraya has been extremely helpful and efficient throughout 3 property lettings. It has been a pleasure to work with her....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Emelie was very friendly and efficient. She answered all our emails/phone calls quite promptly. She is a great real estate agent. However, I would like to complaint about The administration fee that Victorstone takes (1 week rent) as I think that it is very high, and I can't really understand where all this money goes....
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
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Soraya was a pleasure to work with and made the process of finalizing my lease and move-in seamless. I would highly recommend her!...
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Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
Dunica is quite unique. I was very busy during the advertising process and could not visit my property very often but Dunica kept me updated after every visit/viewing and even advised what needed cleaning or changing. She was very easy to communicate with and always accessible and professional. She is also an extremely hard worker, I often spoke to her first thing in the morning even before working hours and she would be in the office until late every evening to promote the properties of her cli...
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Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
I was recommended Simon by another neighbour- I was very happy with the service provided, communication was excellent and he was always helpful and proactive liaising between solicitors and sorting out any problems. A buyer was found quickly at the price I wanted. He has a good knowledge of the area and dealing with the local council- I would wholeheartedly recommend Simon to anyone selling in the Camden area....
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Comment on agent fees
I was happy with the fees agreed and felt that they really did earn their money- working really hard to make sure everything went smoothly.
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
I was very happy with all of the work Elysia put in to help me complete the purchase of my first property. Although there were some outside issues with the purchase (not caused by Elysia or VictorStone), Elysia was really helpful in resolving these and helped me to complete the purchase Thank You!...
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Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
this helpful
Soraya has quick respond for the email and very helpful through the process. Great experience with tenancy agreement. Highly recommended this agent....
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Comment on agent fees
Agents fee a bit high
Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
this helpful
In a very professional and pleasant manner, Arunas found exactly what we were looking for. I am definitely going to be using Victorstone Property Consultants services next time....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
1 people found
this helpful
I was dealing with Arunas from Victorstone and I am really happy with his service - he was very polite and friendly....
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Comment on agent fees
Fees were a bit high but I was fully aware of it..
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Johnny was the most proactive agent I've come across. He dealt with a few tricky situations well and was always professional....
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Comment on agent fees
Can always be lower
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
(Mr) Johnny Goosens and his manager (Mr) Ben Whiting, so far, the best agents I've been in contact with. Always ready to help you anytime you need....
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Johnny was extremely helpful and went above and beyond to ensure that we found a house perfect for us to rent. We had a few issues due to a Landlord not following through with papers and Johnny made sure we were looked after; in turn he found somewhere else for us to move in to within a short space of time as needed. Thank you!...
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Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
was helpful and informative all the way. she took the weight of my hands as they say. will use her again...
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Comment on agent fees
ok
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Great and friendly service would highly recommend Simon. Very easy sale and processing which all went through smoothly and with very little stress !...
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
1 people found
this helpful
A good agent with A positive attitude and very helpful . I would definitively recommend this agent to My friends IF they need A place in London ....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
1 people found
this helpful
Simon was incredibly helpful and professional as an agent. He gave me regular updates on the progress of my sale and he dealt preofessionally and swiftly in the negotiation between myself and the buyer. Simon's friendly and honest manner was a great reassurance during the very stressful process of moving house! I would have no hesitation in recommending him and would use him again for any future sale....
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Nov 12,2016
Minithumbup
By:
Nov 12,2016
2 people found
this helpful
I was very impressed with Dunica for her good nature and trying her best to help the clients. She was very helpful and always trying to please....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
1 people found
this helpful
Simon was excellent to deal with from first viewing to exchange. Honest and and to the point, he kept all parties talking ensuring the sale progressed. I would certainly deal with Simon again....
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Oct 07,2016
Minithumbup
By:
Oct 07,2016
2 people found
this helpful
Stefani Kopach has been helpful and straightforward whilst working towards exchange with us. She offered straightforward solutions to any problems that arose and takes a professional approach consistently. Many thanks....
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Oct 04,2016
Minithumbup
By:
Oct 04,2016
2 people found
this helpful
Pablo worked hard to let my flat for me. He was very enthusiastic and proactive. He arranged the viewings, kept me up to date and continued until he had found the right person for my property....
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Comment on agent fees
The fees were competitive
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Last updated at 9:43 AM 08/04/2016 by allAgents

Complaints Procedure

As a firm licensed by the National Approved Letting Scheme, Victorstone Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to Scott Hailou (Area Manager) at the address below:

53 Hanbury Street
London
E1 5JP

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact The Operations Director who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the

The Property Ombudsman
Milford House
43 – 45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 1:00 AM 01/01/1970 by

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