• Jas Dhothar
    Jas Dhothar
  • Rachel Levy
    Rachel Levy
  • Ben Whiting
    Ben Whiting
  • Kirill Toursin
    Kirill Toursin
  • Conor McGinn
    Conor McGinn
  • Simon Etson
    Simon Etson
  • Shabana Malik
    Shabana Malik
  • Jenna Kleinman
    Jenna Kleinman
  • Alice Rezacova
    Alice Rezacova
  • Mohamed El Shaboury
    Mohamed El Shaboury
  • Dan Sanchez
    Dan Sanchez
  • Phillip Presser
    Phillip Presser
  • Pablo Irigoyen
    Pablo Irigoyen
  • Lawrance Parsooramen
    Lawrance Parsooramen
  • Ivan Fiaccabrino
    Ivan Fiaccabrino
  • Deborah Altese
    Deborah Altese
  • Arun Malin
    Arun Malin
  • Andrea Losito
    Andrea Losito
  • Elysia Dallimore
    Elysia Dallimore
  • Elizabeth Gostling
    Elizabeth Gostling
  • Nicole Levesque
    Nicole Levesque
  • Vishal Harjani
    Vishal Harjani
  • Stefani Kopach
    Stefani Kopach
  • David Kutas
    David Kutas
  • Johnny Goossens
    Johnny Goossens
Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwaverin Read full description...Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwavering commitment to our clients. We never over-reach and we will never make promises we can’t keep.

Our values are based on a belief that when clients come to us, they are treated with the utmost respect and care. Not only does this manifest itself into a loyal clientele who come to us time and time again, it’s testament to our professional, ethical approach to buying, selling and leasing property.

We employ and retain some of the most experienced, knowledgeable and competent agents and negotiators in London and we play to each other’s strengths. We are a team in the true sense of the word and because we work cross-departmentally, we can offer an effective, comprehensive service that you can rely on, and one that gets results, time and time again.
Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
Thanks John for the two properties our company rented from you last week. Your efforts to find solutions in difficult moments of the negotiation were fundamental in completing the transaction. Hope to continue with a long term business relationship with you, and rent a few more properties in the near future. Fabio Romero...
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Mar 21,2017
Minithumbup
By:
Mar 21,2017
1 people found
this helpful
Dan was an absolutely fantastic agent from day 1. Having had a terrible experience and failed sale with previous agents, the whole process of selling our two bedroom flat was made easy and stress free by Victorstone. The advertising and photographs were prompt and professional, the viewings were organised efficiently, and the offer process was well handled. Following offer acceptance, Dan was easily contactable and on hand to answer questions. He was also keeping in touch with all parties, inclu...
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Mar 17,2017
Minithumbup
By:
Mar 17,2017
0 people found
this helpful
Punctual, professional and kind assisting to clients! Guide through all the process with clear understanding! I would recommend this agent!...
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Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
Dan has made the buying process a lot easier for us - from viewings, to advising where to bid at and seeing the sale through to exchange. He is easily reachable and quick to respond to queries, and has been great at keeping us updated throughout....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
Soraya was very fast and diligent in dealing with the administration side of letting my property. In two days all documents were prepared and completed and the tenants were able to move in. This is the fastest and most professional service I've had with an estate agent. A very happy customer!...
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Mar 13,2017
Minithumbup
By:
Mar 13,2017
0 people found
this helpful
Dan was very helpful with liaising with the seller, property management company and solicitors. He also showed ingenuity in contacting various senior staff of the management company. Dan was also very fast in responding and prompt to return calls and messages....
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Comment on agent fees
As a buyer I did not pay fees.
Was this helpful? Yes
Mar 09,2017
Minithumbup
By:
Mar 09,2017
2 people found
this helpful
Excellent communication, efficient in his work and easy going. Big help from the beginning, from initial viewings to drawing up contracts and assisting with moving to the new flat....
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Mar 09,2017
Minithumbup
By:
Mar 09,2017
0 people found
this helpful
Soraya was very helpful and understanding throughout the whole process. She was honest with us from the start and broke down the process into smaller detailed steps for our ease. She was very efficient in sorting out the process of moving into our new Apartment. Any questions we had were answered clearly. We have no complaints and to conclude we found Soraya to be extremely accommodating and reliable....
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Comment on agent fees
Fees were standard and what we expected from the market.
Was this helpful? Yes
Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Simon did a stellar job. He stayed with us through many false starts of selling our flat in order to purchase the house he represented. He negotiated the sale so that all parties were happy with the outcome. He maintained frequent contact and offered excellent guidance once things were underway. And most importantly, he was a pleasure to deal with from start to finish. I couldn't recommend him more....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
Arun showed me several properties in London in one afternoon. Not only did he do this in a very professional way, giving me all the needed information and stepping out of his way to get things that he didn't know instantly (because I was asking weird questions), he also was very efficient in everything he did. Which was great for me as I had lots of other things to do on my short visit to London. Besides, it was fun to go with him on property scouting tour....
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Comment on agent fees
Agent Fees where reasonable. Always too high of course. But they are on par with what the market currently asks for.
Was this helpful? Yes
Mar 04,2017
Minithumbup
By:
Mar 04,2017
0 people found
this helpful
Simon made it a very easy process. Honest with us from the start and much better than the rest. Thank you all...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
By:
Mar 03,2017
0 people found
this helpful
John was very polite and efficient in sorting out the process of moving into our new flat. Any questions we had were answered clearly and the process as a whole was quick. We have no complaints and found John to be incredibly helpful and reliable....
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Comment on agent fees
fair
Was this helpful? Yes
Feb 27,2017
Minithumbup
By:
Feb 27,2017
1 people found
this helpful
It was a pleasure to have Dunica showing my property to potential tenants, Dunica was very helpful and tenacious and always gave 100% Excellent. Many Thanks, Eric....
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Feb 25,2017
Minithumbup
By:
Feb 25,2017
1 people found
this helpful
Lawrance was extremely helpful and attentive in helping me find my next home. He went above and beyond to ensure that I could get into my flat in under a week, which he sorted in no time at all. He was great to deal with and seemed to know a lot about the property itself. Would highly recommend....
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Feb 25,2017
Minithumbup
By:
Feb 25,2017
1 people found
this helpful
Johnny was by far the best agent I worked with throughout my search, and I worked with half a dozen agencies. He is very thorough in explaining the details of the process, which is rare to find. He is transparent and very responsive. He showed me a great property and helped me manage through the tenancy process and helped me think things through. He knows his stuff and I felt he defended my interests. Certainly in a class of his own, a cut above the rest....
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Comment on agent fees
Industry standard
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
1 people found
this helpful
As a professional landlord with considerable experience in dealing with letting agents, Ajay stands out in terms of his professionalism, fairness, decency and above all else, honesty. Last year, he handled a challenging situation where other agents were involved with great integrity. I was impressed by his friendly manner, work ethic, and the provision of regular updates throughout the letting process. In marked contrast to many agents I have dealt with, he is a credit to his profession and as ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
1 people found
this helpful
In what was an unusual and difficult letting situation, Johnny acted with almost ruthless determination in getting our letting completed. He kept us informed at every turn and offered very useful advice to help us take decisions....
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Comment on agent fees
OK
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
1 people found
this helpful
John was really helpful and patient during the whole process of renting the property. It was a pleasure to work with him and we would definitely recommend him....
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
2 people found
this helpful
We have found Ajay Sharma to be highly professional, well organised and Ajay delivers on what he promises. Ajay has listened to our needs, guided us on what we need to do and has adapted an approach that works for us. I would have no hesitation in recommending Ajay to manage a property....
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Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
3 people found
this helpful
Victorstone sold our property recently. We tried other estate agents previously, none compared to the excellent service that they provided. A massive thank you to Andrea whose positivity and efficiency was instrumental in achieving the sale of our property. Also, Ben and his team, notably, Dan and Elysia. Ben's professional and friendly manner is shared across the whole team always responding promptly to any queries or questions. Reliable and supportive throughout I would definitely recommend Vi...
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Comment on agent fees
Excellent compared to some estate agents.
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
1 people found
this helpful
I came into the Victorstone office as I had been disappointed with another lettings agency on Upper Street. Ajay Sharma was extremely helpful from the beginning, always made sure to keep me updated with prospective tenants, was quick to deal with any unforeseen issues & I felt like I could call anytime to ask questions. We struggled to find a suitable tenant & had to reduce the intended asking price but Ajay declared & displayed his determination & would not settle for just anyon...
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Comment on agent fees
The agency fees are very reasonable. I wasn't aware that VAT would be added onto the 6% effectively making it 7% but this is still a competitive deal.
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
1 people found
this helpful
Lawrance was extremely helpful and professional throughout the process. He understood that my time frame to move into the property was short, and he was at hand to help. Lawrance was available throughout on his phone, and was quick to respond to my queries even on a day that he was not working. He even took the trouble to show me the house a second time round when my fiance wanted to have a look at what I had selected. Thanks Lawrance!...
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Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
1 people found
this helpful
I met Arun several times and highly recommend him. He is genuinely very polite and courteous, always punctual and did a good job of finding me a tenant for a flat in the Barbican. Other staff members were also very professional....
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Comment on agent fees
The fee was roughly one month's rent, which is the going rate.
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
1 people found
this helpful
Soraya has been extremely helpful and efficient throughout 3 property lettings. It has been a pleasure to work with her....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
1 people found
this helpful
Emelie was very friendly and efficient. She answered all our emails/phone calls quite promptly. She is a great real estate agent. However, I would like to complaint about The administration fee that Victorstone takes (1 week rent) as I think that it is very high, and I can't really understand where all this money goes....
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
1 people found
this helpful
Soraya was a pleasure to work with and made the process of finalizing my lease and move-in seamless. I would highly recommend her!...
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Jan 12,2017
Minithumbup
By:
Jan 12,2017
1 people found
this helpful
Dunica is quite unique. I was very busy during the advertising process and could not visit my property very often but Dunica kept me updated after every visit/viewing and even advised what needed cleaning or changing. She was very easy to communicate with and always accessible and professional. She is also an extremely hard worker, I often spoke to her first thing in the morning even before working hours and she would be in the office until late every evening to promote the properties of her cli...
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Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
1 people found
this helpful
I was recommended Simon by another neighbour- I was very happy with the service provided, communication was excellent and he was always helpful and proactive liaising between solicitors and sorting out any problems. A buyer was found quickly at the price I wanted. He has a good knowledge of the area and dealing with the local council- I would wholeheartedly recommend Simon to anyone selling in the Camden area....
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Comment on agent fees
I was happy with the fees agreed and felt that they really did earn their money- working really hard to make sure everything went smoothly.
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
1 people found
this helpful
I was very happy with all of the work Elysia put in to help me complete the purchase of my first property. Although there were some outside issues with the purchase (not caused by Elysia or VictorStone), Elysia was really helpful in resolving these and helped me to complete the purchase Thank You!...
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Nov 26,2016
Minithumbup
By:
Nov 26,2016
1 people found
this helpful
Soraya has quick respond for the email and very helpful through the process. Great experience with tenancy agreement. Highly recommended this agent....
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Comment on agent fees
Agents fee a bit high
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Last updated at 9:43 AM 08/04/2016 by allAgents

Complaints Procedure

As a firm licensed by the National Approved Letting Scheme, Victorstone Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to Scott Hailou (Area Manager) at the address below:

53 Hanbury Street
London
E1 5JP

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact The Operations Director who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the

The Property Ombudsman
Milford House
43 – 45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 1:00 AM 01/01/1970 by

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90-91 Plender Street, London NW1 0JL
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