Victorstone Property Consultants
4.8/5, 885 reviews
96% recommended
94% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
91% lettings fee satisfaction
Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwavering commitment to our clients. We never over-reach and we will never make promises we can’t keep.... show more Victorstone is one of London's most dynamic property companies because we focus on doing the simple things to the very best of our ability. We pride ourselves on honesty, transparency and an unwavering commitment to our clients. We never over-reach and we will never make promises we can’t keep.

Our values are based on a belief that when clients come to us, they are treated with the utmost respect and care. Not only does this manifest itself into a loyal clientele who come to us time and time again, it’s testament to our professional, ethical approach to buying, selling and leasing property.

We employ and retain some of the most experienced, knowledgeable and competent agents and negotiators in London and we play to each other’s strengths. We are a team in the true sense of the word and because we work cross-departmentally, we can offer an effective, comprehensive service that you can rely on, and one that gets results, time and time again.

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 100% £36,000 £10,000,000
Lettings 94% 91% £270 £4,333
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
146 2 453 22 126 1 97 0 32 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
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Victorstone Property Consultants Branches (view all 2)

“Quick and great service!...”

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Jun 09,2021
Minithumbup
Iana
By: 'Joe'
Jun 09,2021
0 people found
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I came to London in the morning with a few flat tours and hoping to hear back by the end of the week, by the time I had seen the first flat I knew I loved the place, I wanted to move quickly to get ...
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“WARNING: no holding deposit back...”

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May 25,2021
Minithumbdown
By: 'Finia Kuhlmann'
May 25,2021
0 people found
this helpful
They then did not return the holding deposit. Unfortunately, they were bad at communicating with the management company of the building and did not complete the requested renovation. The landlord agreed that our holding deposit should be returned, as the company did not uphold their ...
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“Iana was extremely helpful and kind. She made......”

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May 18,2021
Minithumbup
Iana
By: 'Mariana'
May 18,2021
0 people found
this helpful
Iana was extremely helpful and kind. She made us feel extremely confident and helped with all questions and doubts. She helped us throughout the hunting and signing no process and made sure everything was in place for us....
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“Iana was helpful and quick to reply to all of......”

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May 18,2021
Minithumbup
Iana
By: 'Imogen Peckham'
May 18,2021
0 people found
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Iana was helpful and quick to reply to all of our concerns. She was clear and made the whole process very easy for us!...
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“They will hound you incessantly before you've......”

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May 18,2021
Minithumbdown
Sophie
By: 'Elle'
May 18,2021
0 people found
this helpful
They will hound you incessantly before you've put an offer in/paid, putting you under so much pressure/making it seem as though there's a countdown because of how often they follow up with you, then the moment they receive the money they'll seemingly drop ...
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“This was a difficult sale with many unexpecte......”

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May 12,2021
Minithumbup
Martin
By: 'Mark Litherland'
May 12,2021
0 people found
this helpful
This was a difficult sale with many unexpected legal complexities; Martin was brilliant with his comms and his commitment to getting the sale completed. He worked with us every step of the way and helped to push progress through whenever the legal teams got bogged ...
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“Iana helped us find an incredible property an......”

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Apr 30,2021
Minithumbup
Iana
By: 'Milla Bradstock'
Apr 30,2021
0 people found
this helpful
Iana helped us find an incredible property and was so efficient at every stage of the process. She shows a lot of care for her clients and she made the process extremely easy. I would recommend Iana to any friends looking to rent or buy....
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“Sophie was very helpful and managed to find u......”

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Apr 29,2021
Minithumbup
Sophie
By: 'Ben Mariner'
Apr 29,2021
0 people found
this helpful
Sophie was very helpful and managed to find us somewhere in just a few days. Always makes herself available day and night to get things done...
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“Gets the job done...”

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Apr 29,2021
Minithumbup
Sophie
By: 'Pat'
Apr 29,2021
0 people found
this helpful
Sophie was tenacious in getting us the flat we wanted and negotiated with the landlord on our behalf. Very helpful!...
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“Went the extra mile every step of the way. Sh......”

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Apr 28,2021
Minithumbup
Sophie
By: 'Harry'
Apr 28,2021
0 people found
this helpful
Went the extra mile every step of the way. She made sure we got our dream property. Lovely agent, great result....
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“Highly Recommended...”

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Apr 27,2021
Minithumbup
Iana
By: 'Andria'
Apr 27,2021
0 people found
this helpful
My experience with Victorstone has been an excellent one! Good communication, professional service, immediate responses, and immense support and help at all levels. A huge thank you to the whole team, but especially to Iana who is responsible for making this otherwise time-consuming and stressful ...
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“Great experience dealing with Martin Press...”

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Apr 26,2021
Minithumbup
Martin
By: 'Mirja'
Apr 26,2021
0 people found
this helpful
Great experience dealing with Martin Press on our purchase of a townhouse in Spitalfields. Martin was very attentive and proactive throughout and shared his great knowledge of the property and area. Would definitely recommend....
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“Thank you Thank you Martin and Constantino. Y......”

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Mar 26,2021
Minithumbup
Martin
Constantino
By: 'Rochelle'
Mar 26,2021
0 people found
this helpful
Thank you Thank you Martin and Constantino. You came up trumps ! Very professional and friendly. I felt very secure having you as my agents. I'm now ready to start the 2nd half of my journey im my new home. Best wishes Rochelle...
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“Heartfelt thanks Iana - Gianamrio S....”

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Mar 25,2021
Minithumbup
Iana
By: 'Gianmario'
Mar 25,2021
0 people found
this helpful
I want to report with immense satisfaction the excellent result achieved by Iana. I was periodically updated with continuity and accuracy throughout the tenant search period. The suggestions to properly draft the contract in this phase of market uncertainty (covid-19) have been invaluable. I hope ...
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“Very bad experience. All she does is fake pro......”

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Mar 22,2021
Minithumbdown
Melisa
Angelo
By: 'Tanvi'
Mar 22,2021
0 people found
this helpful
Very bad experience. All she does is fake promises, lies and changes her stance once you have submitted the deposit with them. She completely over promises and under-deliver. We had a hard time dealing with Victorstone. Do not recommend at all. Terrible experience....
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“Naeman showed us a property. He was punctual,......”

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Mar 22,2021
Minithumbdown
Naeman
By: 'Pedro'
Mar 22,2021
0 people found
this helpful
Naeman showed us a property. He was punctual, professional, approachable and was happy to help with our needs and questions...
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“The experience was great. The agent was very ......”

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Mar 22,2021
Minithumbup
Naeman
By: 'Kate'
Mar 22,2021
0 people found
this helpful
The experience was great. The agent was very knowledgeable, he explained everything and gave us a proper look at the property. The agent was very friendly and made us feel comfortable. Highly recommend...
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“Great service...”

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Mar 22,2021
Minithumbup
Naeman
By: 'Muaz Mahmoud'
Mar 22,2021
0 people found
this helpful
Very helpful, was well informed, patient as we had our child and friendly. Also was not pushy and gave us our space to make a decision....
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“Serious attitude problem, pushy and arrogant.......”

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Mar 20,2021
Minithumbdown
Naeman
By: 'LT'
Mar 20,2021
0 people found
this helpful
Serious attitude problem, pushy and arrogant. Not sure if he was having a stressful day or because it wasn't his property as he was only helping his colleague to take care of the viewing, he didn't seem to care and was not polite at all. ...
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“Really Really Poor Customer Experience, calle......”

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Mar 16,2021
Minithumbdown
By: 'Yousaf'
Mar 16,2021
1 people found
this helpful
Really Really Poor Customer Experience, called up to view a property, won't mention sales adviser name but he mentioned the seller will not accept the price. Called again to further explore a viewing and mentioned I may possibly alter price dependants on seeing the place ...
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By: Martin Press Sales Manager
Mar 17, 2021
View all comments (1)
Dear Yousaf, thank you for offering your thoughts and feedback on Victorstone's sales team. I am sorry to hear that you felt you were given poor service. Yousaf, as I am sure you are aware, we are very much still in the midst of a global pandemic with government restrictions still in place. We have a duty of care to our vendors and their tenants (as is the case with this property) to ensure we prioritise the health and safety of all concerned. The occupants of this property have a newborn baby ...

“Sophie was very quick to respond and made her......”

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Mar 08,2021
Minithumbup
Sophie
By: 'Helena'
Mar 08,2021
0 people found
this helpful
Sophie was very quick to respond and made herself available even into the evening. She was honest with me about the availability of the property I was looking at as it was in high demand. I did admittedly feel under pressure to make a quick ...
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“Iana was very helpful and friendly. She was v......”

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Mar 01,2021
Minithumbup
Iana
By: 'Pamela'
Mar 01,2021
0 people found
this helpful
Iana was very helpful and friendly. She was very responsive from the beginning and helped me with all the questions I had. She also stayed in contact to know how the move went....
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“Great Agent...”

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Feb 27,2021
Minithumbup
Sophie
By: 'Z Elcin Kirca'
Feb 27,2021
0 people found
this helpful
Sophie has been amazing in the process of finding me the right place. Unlike most agents, she listens, understands your needs and only shares only the appropriate properties with you. Made my life very easy. I’m thankful....
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“Sophie was very helpful. She responded quickl......”

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Feb 17,2021
Minithumbup
Sophie
By: 'Lee'
Feb 17,2021
0 people found
this helpful
Sophie was very helpful. She responded quickly to our queries and provided important information swiftly. We ended up renting from adifferent agency but the advice she gave us was excellent. I recommend her highly....
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“Sophie did a great, thorough viewing for us- ......”

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Feb 17,2021
Minithumbup
Sophie
By: 'Isabel'
Feb 17,2021
0 people found
this helpful
Sophie did a great, thorough viewing for us- lovely flat that fit our spec , good communication throughout. Would recommend!...
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“Faultless...”

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Feb 17,2021
Minithumbup
Sophie
By: 'Harry'
Feb 17,2021
0 people found
this helpful
From start to finish, Sophie provided a service that exceeded all expectations. Communication was timely and clear throughout, keeping everything on track as best as possible during what could have been a really difficult time to move. They made it all feel very easy. Thank ...
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“Sophie and Laurence were efficient, friendly,......”

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Feb 10,2021
Minithumbup
Sophie
Lawrance
By: 'G Reeves'
Feb 10,2021
0 people found
this helpful
Sophie and Laurence were efficient, friendly, and helpful with our property search. Would recommend their services when looking for a property to a friend!...
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“Stay away from Victorstone if you would like communication, integrity and your deposit back...”

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Jan 30,2021
Minithumbdown
By: 'Yasmena'
Jan 30,2021
0 people found
this helpful
I have moved 3 times within the last year due to COVID-19 and a change in jobs and I have so far dealt with multiple agents. I can assure you that these are the worst staff members I ever came across. After selling their offer to ...
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“Iana sourced our apartment and was always ver......”

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Jan 21,2021
Minithumbup
Iana
By: 'Erica Morgan'
Jan 21,2021
0 people found
this helpful
Iana sourced our apartment and was always very helpful throughout the process from initial searching to paying the deposit. She was always there to answer any questions and was great at negotiating our preferences with the Landlord. I would definitely go through Iana again in ...
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“Iana is a very serious and helpful person.An......”

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Jan 15,2021
Minithumbup
Iana
By: 'Clara Orlandi'
Jan 15,2021
0 people found
this helpful
Iana is a very serious and helpful person. And she is very fast and very efficient, she is a very patient person....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a firm licensed by the National Approved Letting Scheme, Victorstone Property Consultants aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to Scott Hailou (Area Manager) at the address below:

53 Hanbury Street
London
E1 5JP

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact The Operations Director who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the

The Property Ombudsman
Milford House
43 – 45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 1:00 AM 01/01/1970 by

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Victorstone Property Consultants