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Victor Michael Ltd. Established in 1988 the Victor Michael Property Group has based its success on a foundation of integrity and exemplary service. With over 25 years experience in the field of lettin Read full description...Victor Michael Ltd. Established in 1988 the Victor Michael Property Group has based its success on a foundation of integrity and exemplary service. With over 25 years experience in the field of letting, management, and buy to let in general, we are able to provide professional advice on all aspects of the residential rental market. We treat each client as an individual and can help all persons in all situations, from people selling or letting their first property to professional landlords.
Properties for sale
Properties for rent
Jan 13,2017
Minithumbdown
Victoria Webb
By:
Jan 13,2017
0 people found
this helpful
I can't begin to describe how upsettingly frustrating and how much of a rip-off the tenancy renewal process with Victoria has been. How can they possibly justify theirHead of Lettings trying to charge me the tenancy renewal fee when: 1) Owing to the problems they caused, they will no longer be managers of the renewed tenancy, and the landlord and I had to negotiate the terms ourselves because attempts to negotiate the renewal by you were non-existent, amounting to sending an automated letter; ...
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Comment on agent fees
Bad. Awful. Rip-off. Extortionate. Hypocritical. There really aren't enough ways to describe how 'bad' they are. Way above average renewal fee for the area, and completely unjustified by the work (if any) done. Breathtakingly awful fee policy!
Was this helpful? Yes
Nov 28,2016
Minithumbup
Piyush
By:
Nov 28,2016
0 people found
this helpful
I\'ve been a happy customer of victor michael for approx 2 years now, they look after two of my properties in forest gate. Found them genuinely helpful and always receive a prompt response if I have any questions. There haven\'t been any hidden fees, as with the majority of agents, and i\'m kept fully informed.......
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Comment on agent fees
The service they have provided it's justified
Was this helpful? Yes
Nov 23,2016
Minithumbup
Kelly Rowlat
By:
Nov 23,2016
0 people found
this helpful
Victor Michael were a pleasure to deal with. The Staff at Leytonstone including George,Kash,Corina and Anna were all helpful and very professional in progressing my sale ....
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Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Recently rented a flat through them. Their service was great and an easy process. A transparent agent that I would not hesitate to recommend or use again...
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Comment on agent fees
Agency fees were not high
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Victor michael canning town office has been great help, they found me a property in the right location,and modern condition as requested, helpfull staff will use victor michael again...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 18,2016
Minithumbup
ESTA
By:
Nov 18,2016
0 people found
this helpful
Esta was a great help in my desperate time of need to rent my flat. She took care of all the paperwork while I was abroad she even arranged for the locks to be changed after someone had tried to break in. I would fully recomend Victor Micael to anyone who is looking to get a good, honest, trustworthy Estate agent...
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Comment on agent fees
Best to none
Was this helpful? Yes
Nov 18,2016
Minithumbup
ESTA
By:
Nov 18,2016
0 people found
this helpful
Exelent customer service very effiecient our transaction to new home went smoothly very highly recommend this estate agent thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Best estate agent I've ever dealt with. Very professional, inteligent, helpful and polite. Would recommend them with no doubts....
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Apr 29,2016
Minithumbup
Kelly Rowlatt
By:
Apr 29,2016
1 people found
this helpful
I recently moved into a property via Victor Micheal. From the first viewing to the move in date the staff have been absolutely fantastic. Kelly Rowlett has been amazing and has constantly kept us up to date with information I required. Her down to earth personality made moving in a lot easier as some estate agents can be quite scary. Everyone within the branch has gone up and beyond their work and have presented excellent customer service skills. I would highly recommend Victor Michael to my ...
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Comment on agent fees
the agent fees are good, especially with the excellent customer service you receive by the staff.
Was this helpful? Yes
Oct 22,2015
Minithumbdown
Victor Khatri
By:
Oct 22,2015
2 people found
this helpful
Had the most terrible experience with this agent. The staff i dealt with were so sarcastic, so rude. I very much disliked the one man who "created" victor michael. Such a rude man , id never recommend anyone to use this agent. Absoloutly horrible , giving me a lecture and telling me how to do things. making a mockery and humiliating me, making me UPSET and laughing at me, throwing me indirects in the conversation and mocking other agents off .. they are just a basic estate agent , noth...
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What agent could do to change your mind?
The agent would have been better if they was clear , friendly , if they listened. If the owner himself wasn't such a rude old man and if he didnt think he was better than everyone else would have made it great! :D
Attached Files
Was this helpful? Yes
Oct 21,2015
Minithumbup
Diana Soldan
Claudia Pina
By:
Oct 21,2015
3 people found
this helpful
From the initial contact throughout the entire process all the staff was very polite, efficient and very patient with my queries. They manage to help me rent in the area I wanted to live while taking in consideration my tight budget, which was a big relief considering today's rental prices. I was pleasantly surprised by the personal involvement of the branch manager (Diana) in helping me find the right accommodation and the whole team just seamed to have an extra personal touch that is generall...
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Was this helpful? Yes
Oct 19,2015
Minithumbup
Diana Soldan
By:
Oct 19,2015
2 people found
this helpful
I would like to thank Diana Soldan for selling my house in a very short period of time. Not only was she highly professional, she was also very knowledgeable and very honest. Kept us up to date at all times and always managed to resolve the issues during the selling process. She was always on top of everything and that made the sale of our house a pleasant experience with Victor Michael Woodford Green. I will recommend them to everyone I know. Thank you Diana. Regards, Ms Martin - Ewanrigg Ter...
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Comment on agent fees
Very reasonable for the service provided.
Was this helpful? Yes
By: Diana Soldan
Oct 21, 2015
View all comments (1)
Dear Ms. Martin, Thank you very much for your kind review, it was a pleasure meeting you and selling your house. Everyone at Victor Michael Woodford Green wishes you all the best for the future. Best regards, Diana Soldan ...
Oct 06,2015
Minithumbup
Diana Soldan
Claudia Pina
By:
Oct 06,2015
4 people found
this helpful
I highly recommend the fantastic service and friendly staff at Victor Michael, Woodford Green. The service and support we received was exceptional and would definitely use again and hope to one day again soon. A special thank you to Diana who has been extremely supportive and made the whole process pleasant and hassle-free! Thank you!...
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By: Diana Soldan
Oct 17, 2015
View all comments (1)
Dear Anastasia and Andrew, Thank you for your kind review. We would like to thank you for such a pleasant collaboration throughout the years and we are hoping to have you again as tenants. Everyone at Victor Michael Estate Agents in Woodford Green wishes you and Andrew all the best for the future! Best regards, Diana Soldan ...
Oct 05,2015
Minithumbup
By:
Oct 05,2015
1 people found
this helpful
Very impressed with everything the whole way through: great quality marketing and a genuinely helpful and hardworking team. Our vendor used another local agent and the contrast couldn't have been starker (the vendor is complaining about the service she received). Her lot encapsulated everything you hear about old school estate agents, while the Victor Michael team were exceptionally professional....
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Comment on agent fees
Very good
Was this helpful? Yes
May 19,2015
Minithumbdown
By:
May 19,2015
3 people found
this helpful
The most appalling estate agents I have used. We lived with damp and water condensing and coming through the roof in drips for 3 years. the problem was never resolved. The only reason we stayed in the flat was the rent was affordable for the area. Upon leaving the agent took over a month to return our deposit. The deposit was returned to an old tennent who left the property 3 years prior and was not on the contract despite asking for and receiving the correct bank details to return the deposit t...
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By: Management team
May 19, 2015
View all comments (2)
Victor Michael firstly would like to point out that the tenancy deposit was never refused to be returned. Payment was made to the bank account of details hold on our management system. Unfortunately the deposit payment was made to a tenant that had been removed from the lease previously. This was a pure oversight and the situation was rectified within 24 hours by the tenant calling the previous tenant. In the interim Victor Michael had contacted its bankers and arranged for a trace to be made on ...
Apr 03,2015
Minithumbup
Abu Chowdhary
Piyush K
By:
Apr 03,2015
1 people found
this helpful
Excellent, i have been with VM team from last few years and they are managing my all properties and service we received is excellent....
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Was this helpful? Yes
Dec 16,2014
Minithumbup
By:
Dec 16,2014
2 people found
this helpful
Victor Michael Agent has been fantastic very helpful, and know what they doing specialy piyush very helpfull and very on the ball also been with more then 3 years. recommend to everyone.....
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Comment on agent fees
reasonable fees
Was this helpful? Yes
Nov 26,2014
Minithumbup
Corina Traistaru
By:
Nov 26,2014
8 people found
this helpful
We recently moved into a 2 bed flat in Leyton. The service from Victor Michael, and Corina herself, was excellent. She understood our needs and responded quickly to our interest, and interacted with us actively. The process took a week from viewing the flat to moving in, which we were extremely happy with- a quality service all around....
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Nov 22,2014
Minithumbup
Claudia Pina
By:
Nov 22,2014
10 people found
this helpful
They are a very friendly agents. Very professional and always available for any clarifications. They made my house move a pleasant and hassle free experience. It was a great pleasure to work with them. I highly recommend them....
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Was this helpful? Yes
Nov 17,2014
Minithumbup
Corina Traistaru
By:
Nov 17,2014
3 people found
this helpful
Attended my property within short notice for a lettings appraisal, Corina was very helpful and friendly, I was happy with the price and with the tenants they've put in. I will highly recommend them for their professionalism and efficiency....
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Was this helpful? Yes
Nov 13,2014
Minithumbup
Piyush K
Tony Coz
By:
Nov 13,2014
1 people found
this helpful
Excellent Service and very good communication from Piyush and Tony they found perfect property and good location reasonable fees. Happy :-)...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Paul Spencer
By:
Nov 11,2014
1 people found
this helpful
I am in the process of completing on a purchase through the leytonstone Branch of Victor Michael. From day one i have received great customer service and expert advice from both Paul and Jamie. I havent had to worry since the offer was accepted thanks to the sales team. I cant wait to pick up the keys!! I would reccommend anyone looking for a place to live to get in contact with the sales team at leytonstone Victor michael!...
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Was this helpful? Yes
Oct 21,2014
Minithumbup
By:
Oct 21,2014
1 people found
this helpful
First time using Victor Michael to let my property so didn't know what to expect but I was surprised that they managed to let my property within 48 hours. Would definitely be returning to victor Michael....
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Comment on agent fees
Fees was competive compared to other local agents I contacted in the area.
Was this helpful? Yes
Oct 20,2014
Minithumbup
By:
Oct 20,2014
2 people found
this helpful
I have just started renting a property with Victor Michael and I can say that I have had a excellent service from the team in Leytonstone....
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Comment on agent fees
Fees was reasonable compared to other agents.
Was this helpful? Yes
Oct 01,2014
Minithumbdown
By:
Oct 01,2014
4 people found
this helpful
They said that the property would be ready to move in by 22. On 22 after paid man and van close my contract with the old house, they call me and tell me that the property will be available the next week same time. This really put me and my pregnant wife in the street. This agency is never to be trust. Now they don't even get as the deposit back! I am seeking citizen advise and I'll report them to the police...
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What agent could do to change your mind?
Could give me the deposit. And apologise!
Attached Files
Was this helpful? Yes
Sep 26,2014
Minithumbup
By:
Sep 26,2014
2 people found
this helpful
We viewed the property and instantly fell in love with the place. Amy has been really patient with us as we all work different shifts and trying to organise documents was a nightmare, but she was understanding. Communication was clear and she was really helpful. Pleasant experience...
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Comment on agent fees
Most other agency fees are around 70/80 so the β€š£180 fee was a but steep
Was this helpful? Yes
Sep 26,2014
Minithumbup
Corina Traistaru
By:
Sep 26,2014
2 people found
this helpful
From start to finish was an easy process from when I paid my deposit to the move in date. Excellent service . Would recommend Victor Michael when looking for a property to rent....
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Comment on agent fees
Agent fees was reasonable
Was this helpful? Yes
Sep 19,2014
Minithumbup
By:
Sep 19,2014
1 people found
this helpful
The agent worked to sort out the possibility of having a shower installed before I moved in to the rented property (although this turned out to not be possible.) There was some confusion over whether the property was vacant or not initially, and slight mixed messages from different staff members, but generally the paperwork etc was dealt with professionally and quickly....
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Was this helpful? Yes
Aug 08,2014
Minithumbup
Diana Soldan
By:
Aug 08,2014
7 people found
this helpful
I found Victor Michael very professional and positive, they have managed to sell our property in less than 3 days and Diana Soldan managed to run everything smoothly, with knowledge and patience! She has promised us that she will handle everything so we can go on holiday and we came back right before completion with no headache which was very good. I would recommend Victor Michael for professionalism, knowledge and the right attitude....
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Was this helpful? Yes
Aug 07,2014
Minithumbup
Diana Soldan
By:
Aug 07,2014
5 people found
this helpful
I found Victor Michael very professional and positive, they have managed to sell our property in less than 3 days and Diana Soldan managed to run everything smoothly, with knowledge and patience! She has promised us that she will handle everything so we can go on holiday and we came back right before completion with no headache which was very good. I would recommend Victor Michael for professionalism, knowledge and the right attitude....
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Was this helpful? Yes
Aug 07,2014
Minithumbup
Claudia Pina
By:
Aug 07,2014
6 people found
this helpful
I have recently used Victor Michael to sell my property. I found them to be a very professional estate agency. The staff are always very helpful and friendly. They sold my property very quickly and for the best price. I would recommend Victor Michael and I will be using them in the future....
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Was this helpful? Yes
Jul 31,2014
Minithumbup
By:
Jul 31,2014
2 people found
this helpful
I found Victor Michael to be very friendly and welcoming whilst maintaining a professional attitude to business at all times. They are very helpful and knowledgeable. I would recommend them to everyone that is looking to sale his property....
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Was this helpful? Yes
Mar 28,2014
Minithumbup
Corina Traistaru
By:
Mar 28,2014
2 people found
this helpful
We, as tenants, have received remarkably swift, efficient, helpful and friendly service from Corina Traistaru in the course of renting the above property. The whole process was extremely positive, especially so given that I was only briefly in London and also the nature of my work outwith the UK gave inherent difficulties in verification and references. I have to say that Corina really went out of her way to provide an efficient and expert service to Joanna and myself throughout and I cannot pra...
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Was this helpful? Yes
Feb 20,2014
Minithumbup
By:
Feb 20,2014
4 people found
this helpful
Onur did everything he said he would. He found us great tenants and it all went smoothly, no hesitation in recommending you to other landlords....
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Was this helpful? Yes
Feb 20,2014
Minithumbup
Jamie
By:
Feb 20,2014
1 people found
this helpful
Dear Jamie, Thank you for being pleasant to deal with. You went out of your way to accommodate the various request for viewings of properties on short notice. You had excellent knowledge of the property that I decided to make an offer on and your honesty helped me to make the decision to buy. I will definitely highly recommend you to friends and family. Buyer...
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Was this helpful? Yes
Feb 14,2014
Minithumbdown
By:
Feb 14,2014
8 people found
this helpful
This agent called me this morning. Asked if i was selling my property? STRANGE one might say. How could they dream up my property details and my phone number, when i have never had any contact with this agent in all my life. The young lady spoke" we are all integrated" i asked what does this mean?. she relied"that if i have registered with another company then they have access to my information". I have never heard of so much rubbish in all my life. I then spoke to the 2 othe...
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Was this helpful? Yes
Feb 12,2014
Minithumbup
By:
Feb 12,2014
2 people found
this helpful
Me and my partner have just rented through Victor Michael at the Leytonstone branch. Having spoke to the staff there they advised that our income may not be enough to pass the referencing process. We was asked to provide a uk based guarantor which we did and based on referencing we passed and moved in a week later....
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Was this helpful? Yes
Jan 09,2014
Minithumbup
By:
Jan 09,2014
2 people found
this helpful
I have just rented a property from victor Michael and I must say I had the best service I have ever received from a estate agents. A big thanks to the team at Leytonstones keep up the good work....
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Was this helpful? Yes
Dec 18,2013
Minithumbup
Piyush K
By:
Dec 18,2013
1 people found
this helpful
I went to Victor Michael to rent property they were very professional and always kind to me. When i moved in they clean the place very nice and give new furniture to us.....
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Was this helpful? Yes
Dec 03,2013
Minithumbup
By:
Dec 03,2013
2 people found
this helpful
I have recently just been looking for a property and I must say victor Michael have gone above and beyond to help me find something within my requirments. I would highly recommend victor Michael as a company to help search for a property....
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Was this helpful? Yes
Nov 26,2013
Minithumbup
By:
Nov 26,2013
2 people found
this helpful
I would like to thank victor Michael and there team at Leytonstone for keeping in touch with me regarding available properties. I have now successfully rented a lovely 2 bedroom property from them and couldn\'t be happier. Keep up the good work....
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Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
6 people found
this helpful
Excellent Customer service. The staff where very friendly, They were professional and also very fast finding me a property. The whole deal went smooth from start to end. I would definitely recommend Victor Michael and use them again....
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Was this helpful? Yes
Nov 15,2013
Minithumbup
Abu Chowdhary
Piyush K
By:
Nov 15,2013
5 people found
this helpful
Victor Michael are very good agent they always call me back and let me view property. I been living this property since 2010 and i never had any problems with them, and when we had problem with boiler no hot water and they come to fix straight away and do good job. I will recommended to many friends and family and they all go there and get nice property....
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Oct 31,2013
Minithumbup
By:
Oct 31,2013
5 people found
this helpful
Extremelly helpful. Corina kept me up to date with all the properties they had come in until she found the perfect property for me. I will use them again and I would recomend them to my friends....
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Was this helpful? Yes
Oct 30,2013
Minithumbup
By:
Oct 30,2013
4 people found
this helpful
I had a great experience with Victor Michael, the staff explained the letting process to me thoroughly and told me exactly what documents were needed from me in one go which sped up the moving in process. They spoke in a professional and friendly manner at all times and made the moving process easier for me, would use them in the future and recommend to all....
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Was this helpful? Yes
Oct 28,2013
Minithumbup
By:
Oct 28,2013
3 people found
this helpful
I was thoroughly impressed by the professionalism and attitude from the staff of VM Canning Town Branch. They have been professional and efficient and thanks to them I have found a lovely new home. Thanks to their attentiveness and diligence I will be moving into a beautiful new home and I couldn\'t be happier. Definitely would not hesitate to recommend! Please keep up the good work!...
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Was this helpful? Yes
Oct 24,2013
Minithumbup
By:
Oct 24,2013
5 people found
this helpful
I have been renting my property through victor Michael for many years now and they have been outstanding with the service i have been given. My property has never had any empty periods nor have I had any problems with the tenants that we\'re put in place. I would strongly recommend Victor Michael to any prospective landlords looking to rent their property in a stress free way....
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Was this helpful? Yes
Oct 20,2013
Minithumbup
Bradley Baylis
By:
Oct 20,2013
5 people found
this helpful
Very efficient throughout the process. Bradley the sales negotiated was always keeping me up to date and also liaising with the solicitors to speed the process up. Would recommend Bradley to any buyer or seller. Very happy with the service provided!...
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Oct 20,2013
Minithumbup
By:
Oct 20,2013
4 people found
this helpful
I needed a property to rent urgently as I was let down by one of the estate agents on high street and went to Victor Michael as advised by my friend who was renting from them at that time. Explained that I was almost left on the street and needed a property urgently. I found the level of the service of Victor Michael to be extremely professional with competent staff that helped me in my difficult situation by offering me the suitable place that catered for my needs. Would definitely recommend t...
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Was this helpful? Yes
Oct 17,2013
Minithumbup
By:
Oct 17,2013
3 people found
this helpful
I was thoroughly impressed by the professionalism and attitude from the staff of VM Canning Town Branch. They have been professional and efficient and thanks to them I have found a lovely new home. Thanks to their attentiveness and diligence I will be moving into a beautiful new home and I couldn\'t be happier. Definitely would not hesitate to recommend! Please keep up the good work!...
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Was this helpful? Yes
Oct 16,2013
Minithumbup
By:
Oct 16,2013
7 people found
this helpful
I would like to recommend Victor Michael, I recently rented a property from them and found the staff to be more than helpful. Especially a ms Corina who drove me home after my viewing because it was raining!...
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Was this helpful? Yes
Oct 16,2013
Minithumbup
Abu Chowdhary
Dhanisha Khatri
By:
Oct 16,2013
5 people found
this helpful
I have been with this agent for 3 year . i am very pleased with the response from them if i had any problem\'s in my house, in that time found them to be extremely helpful. Any issues that arose were dealt with extremely promptly and effectively. Would not hesitate to use them again and highly recommend them....
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Oct 15,2013
Minithumbup
By:
Oct 15,2013
4 people found
this helpful
I have been renting my property through victor Michael for many years now and they have been outstanding with the service i have been given. My property has never had any empty periods nor have I had any problems with the tenants that we\'re put in place. I would strongly recommend Victor Michael to any prospective landlords looking to rent their property in a stress free way....
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Was this helpful? Yes
Oct 15,2013
Minithumbup
Victoria Webb
By:
Oct 15,2013
8 people found
this helpful
The service we received was very friendly, to the point and accurate. The viewing was arranged promptly, and we would have no hesitation in recommending the services of Victor Michael, and Miss Victoria Webb in particular. In a few words: Excellent service and prompt response....
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Was this helpful? Yes
Oct 14,2013
Minithumbup
By:
Oct 14,2013
7 people found
this helpful
I don\'t normally leave reviews for anything, but in this case the service I received from victor Michael was so exceptional I just had to. I bought two properties and they went above and beyond to help with my purchase, I wouldn\'t hesitate to use them again and would absolutely recommend them to anyone...
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Was this helpful? Yes
Oct 14,2013
Minithumbup
By:
Oct 14,2013
7 people found
this helpful
I am a first time buyer who was looking to purchase a property, I registered with all agents and I did not hear anything from most of them, the sales team at victor michael were brilliant, called me every other day to inform me if there was or wasn\'t anything new on the market. The sales team were out everyday looking for me told me the streets they was going to etc, It was lovely to see an agent being pro active and going out of there way i would still highly recommend them as they greated m...
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Oct 14,2013
Minithumbup
By:
Oct 14,2013
5 people found
this helpful
My experience with Victor Michael Ltd was second to none. I have let my property through Victor Michael for many years and they have always given me a faultless service. From their communication, to fees, to choice of tenants, they have always got it right for me! Have recommended them to many friends and family....
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Sep 26,2013
Minithumbdown
By:
Sep 26,2013
10 people found
this helpful
Avoid like the plague if you can. Extremely aggressive agents who are all smiles until you sign the lease. Then enter a world of pain - the lease is filled with all sort of penalty charges and fees. If any thing breaks, they will blame you so make sure MAKE SURE that you go through the inventory with a fine tooth comb and identify any defects or issues, however small. If you call them with problem, like faulty radiator or stiff door, they no respond. And the fees. I wish I had never signed a...
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What agent could do to change your mind?
Fairer lease; better tone in dealing with me; their defualt position is to be unhelpful
Attached Files
Was this helpful? Yes
Sep 20,2013
Minithumbup
By:
Sep 20,2013
5 people found
this helpful
I have been both a landlord and tenant so see things from both sides of the fence. My experience with Victor Michael has been fabulous . What many don\'t realise is that Victor Michael have a significant lettings & Sales infrastructure in their all offices. All the staff there I have dealt with, particularly with an inexperienced landlord I had, were very professional, courteous and thorough. I cannot recommend them highly enough. If you are a landlord looking for a quality agent with a pr...
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Aug 16,2013
Minithumbdown
By:
Aug 16,2013
14 people found
this helpful
Simply incompetent.. especially a staff member named salma. They are over priced. They have a fee for everything, and there is no really any good service provided. As soon as we moved in, we made an observation about some broken things that need repairing.. it took them 8 months to respond..only after I said I won\'t pay renewal fee unless the repair are carried out.. Once they arranged for a service man to do an inspection of the apartment.. salma called me on wed to say he Is coming on Fr...
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Jul 01,2013
Minithumbdown
By:
Jul 01,2013
12 people found
this helpful
Avoid, avoid avoid. Ridiculously high fees and I was not shown a full list of their fees before I started the process. I also dealt a member of staff who made a promise on something in the property to get me to sign the paperwork and then could not deliver. I\'ve been left with a dreadful situation with my letting and if I could go back I would certainly not use this agency....
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Jun 17,2013
Minithumbdown
By:
Jun 17,2013
12 people found
this helpful
Rip off. They will charge for everything they can. Their fees are huge. And the service is unacceptable. They talk nice on the phone but won\'t help you after. They charge £70+vat even when you leave the property. Read careful before moving into the property and ask inspector to take pictures of everything you see wrong!!!! Everything!!!!! Otherwise on leaving the property agents will ask you to repair everything they think is wrong. Even if you didn\'t break or damage anything. Be very ...
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Was this helpful? Yes
Jan 16,2013
Minithumbdown
By:
Jan 16,2013
6 people found
this helpful
I recently visited this establishment to lodge a serious complaint about the persistent conduct of tenants in the neighbouring property, managed by Victor Michael. My experience was light years removed from the website which promotes this company....
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Jun 14,2012
Minithumbdown
By:
Jun 14,2012
9 people found
this helpful
After careful consideration and having several agents visit my property I chose Victor Michael as I thought they had several branches and are registered with ALRA so thought they would perform well and be trustworthy. WHAT A JOKE. They put unreferenced tenants into my 3 bedroom property not only were they unreferenced but on visiting my property which I had to do myself because I hadn't been receiving rent from the agency for months and every time I called to enquire why I was met with either ...
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Was this helpful? Yes
By: Victor Michael
Jun 18, 2012
View all comments (1)
Dear S.H It bothers me greatly that you can post such an unsubstantiated review on this website without once having contacted me to make me and my staff aware of your troubles. I doubt very much that you are a landlord of my company. The story that you have produced as a review cannot be corroborated by any of the staff of my company. It seems highly unlikely that nobody would be aware of such a catastrophic situation where a brand new property was so severely damaged it cost over £17,0 ...
Apr 17,2012
Minithumbdown
By:
Apr 17,2012
6 people found
this helpful
I was a tenant renting a property with Victor Michael recently. We had multiple bad dealings with them, I'd like to highlight the main two: There was an incident at the property which resulted in police kicking down our front door. I expected that I'd need to pay for the damage, but when we first contacted the agent about this they told us that the landlord would fix this for us. We got no progress with this until 3 days later when we're told that we need to pay instead. I have no idea why th...
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Was this helpful? Yes
Apr 10,2012
Minithumbdown
By:
Apr 10,2012
5 people found
this helpful
I wanted to invest in a 3 bedroom house to buy and said I would give it to them to let out once the sale. I put in a bid, which wasn't much lower than the asking price but didn't anything back. I put bid in writing again and got told by many different people that they would put to the vendor and get back to me but I still didn't hear back so I found another place through another estate agents and they are now managing it to me. - I'm guessing they didn't want my business!...
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What agent could do to change your mind?
Put bids to Vendors and get back to the potential purchaser with it!
Attached Files
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Apr 04,2012
Minithumbup
esta ...
By:
Apr 04,2012
7 people found
this helpful
I am very happy vich victor michael i let property from them. I need house in 2 days all staff very helpful and nice.....
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Jan 26,2012
Minithumbdown
By:
Jan 26,2012
4 people found
this helpful
Hello, i am a tenant, and my experience with the agency was horrible!!! After we let a 4 bedroom house in Canning Town all our problems begin. The house is full of mice, mold, rain through the roof,the heaters are not working properly and is very cold, and every night (between 5-8 pm) a group of teenagers hit the door entrance and trow eggs in windows,sticks and stones, they even put fire on rubbish bin. We call the police since we moved here 7 times until now. After a few weeks after we moved h...
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Dec 08,2011
Minithumbdown
By:
Dec 08,2011
2 people found
this helpful
me and my Partner were actually made homeless for two weeks due to the incompetency of these Estate Agents! We were moving out of our current house and had agreed to a moving date with Victor Michael. the night before we were due to move we got a call off a very disgruntled member of staff to say that they had already let the property and our paperwork got mislaid. We got given our deposits back but nothing was done to compensate or even help us forcing us to sleep in hostels for two weeks un...
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Aug 25,2011
Minithumbdown
By:
Aug 25,2011
5 people found
this helpful
hi ya they staff are very rude especially one salma chaudhary she is really rude.once we move in to the property they dont want us to call them regarding any thing.i heard from few more that they never pay the deposit back.there was a leak in our property and they never repaired it. we used to warnings from neighbours that they will complain to council.when they say furnished flat they have their own meaning.especially the above mentioned staff is horrible.i would rather stay on the s...
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What agent could do to change your mind?
please dotn rent any propety from them.i dont know about buying from them
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By: NATALIA
Nov 26, 2011
View all comments (1)
I have also been a former tenant of Victor Michael, and i must disagree with your comment. My name is natalia and i came from polond to study in the uk, my first stop was at Victor Michael who were very helpful not only did they quickly sort a place out for me but they also assisted in helping me secure a place at a local university. There multi lingual staff are very effective and helpful, I cannot speak for everyone but I am very satisfied with the assistance I recieved espesially from SALMA C ...
Jun 12,2011
Minithumbdown
By:
Jun 12,2011
1 people found
this helpful
If I could give no stars I would, but I guess one will have to do. I arranged a viewing of a 1 bedroom flat with a very abrupt woman from their Canning Town office. After asking for a midweek viewing, I was told the only available time she could do was Saturday at 2pm. My girlfriend and I turned up at the property and waited until 2:10pm. I called the office and was told that there was no viewing arranged at 2pm and that they also had no recollection of me calling or arranging a viewing at...
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May 02,2011
Minithumbdown
By:
May 02,2011
4 people found
this helpful
Rented a property which was meant to be newly refurbished and was given a move-in date. They promised it would be ready. Rang me the day before to say we couldn't move in as it wasn't finished. Didn't give a damn that I had a van booked and everything. Moved in a week later as they advised and it still wasn't ready but I had to move in anyway. Once we were moved in the builders didn't bother finishing it and Victor Michael didn't want to know until we stopped paying rent. Tried to intimidate us ...
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Apr 12,2011
Minithumbdown
By:
Apr 12,2011
4 people found
this helpful
Please take my advice and do not take property from them. They are rude. Don't care about the customers. They charge us for fees and in return only provide rude & useless behaviour. Booked an appointment to view two different properties with them and took a day off from work. Then on the day they cancelled one viewing and at another one they send a agent who does not know anything about the property and was very rude....
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Oct 03,2010
Minithumbdown
By:
Oct 03,2010
5 people found
this helpful
Absolutely awful in every way. Very pushy in getting us to take the flat/sign contracts etc. Took advantage as we were young girls and didn't have much experience with estate agents. Charged extortionate fees which we were unable to get back, including about ...
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Sep 28,2010
Minithumbdown
By:
Sep 28,2010
3 people found
this helpful
I contacted them some time ago and my details were taken (rather rudely) and no one called back. I happened to be in the area and asked if they could show me some flats, but was sent away and told I'd get a call. The following day, I got a call from someone who I could barely understand and didn't seem to understand any questions put to her. Most people complain about estate agents being too salesy, but I'd much prefer that. I feel sorry for their landlords, as these people don't seem t...
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Aug 15,2009
Minithumbdown
By:
Aug 15,2009
0 people found
this helpful
We are currently in the process of renting a flat from them in Bow and they have messed us around so much. They said that the property would be ready for our move in date but when we turned up to sign the tenancy agreement the flat wasnt ready. It was in a disgusting state with rubbish everywhere and many repairs to be done. None of the agents had seen the property and they tried to get rid of us by giving us the number of the cleaning company. They have repeatedly lied to us and tried to cover ...
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Was this helpful? Yes
By: polski
Jan 07, 2010
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I don't think the fees are too bad as I have been to centry 21 and they charged me double that. I went to Spencers, Outlook, Smiths and Alan Harvey they all charge the same as Victor Michael. ...
Jul 10,2009
Minithumbdown
By:
Jul 10,2009
0 people found
this helpful
In four years' time I have checked out many agents around Leyton and Leytonstone, for me, my family or friends. God, all agents are the same! Quick sale, more commission. Customer comes last. I have been looking for a 2 bed flat and emailed them. Got a call from Andrew who was suppose to organize the viwing, but, as he said 'they are not in possession of keys'. OK, he set up a viewing in two days' time which got cancelled. No keys available. Then a woman called offering the same flat to be se...
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By: yakolt
Jan 07, 2010
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Well I will have to disagree with you on that one as I found Victor Michael very helpful in deed. They made it very easy and relaxing all the way through. I would HIGHLY recommend them. ...

NAEA ARLA NALS NLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 2 30 14 4 1 7 0 1 6

Job vacancies

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Agent Fees

Tenants Fee

Moving In fees
Β£ 300 inclusive of vat Per applicant.
β€’ Tenant referencing & credit checks

β€’ Preparation of tenancy agreement

β€’ Preparation of legal notices
Please note it is a legal requirement anybody residing within the property over the
age of 18 years old must be noted on the tenancy agreement and our fees are payable.
Β£ 252 inclusive of vat Per applicant for 2 or more people
Β£ 12 inclusive of vat TDS Deposit registration fee (Applicable per applicant)
Β£ 120 inclusive of vat Guarantor reference per applicant (When required)
Additional Fees that may be incurred
Β£114 inclusive of vat Independent Inventory
Β£30 inclusive of vat Late Payment letter Fees
Β£35 inclusive of vat To serve notice due to non-payment of rent.
Β£60 inclusive of vat Should a home visit be required for non-payment of rent
Additional Legal fees will be incurred should you be evicted
Β£78 inclusive of vat Check out fee for inventory Clerk to attend
Β£114 inclusive of vat For Drafting and facilitating a new AST


Landlord fees

For Property Management Services

9.6% inclusive of VAT Self Property Management
14.4% inclusive of VAT Financial Property Management
16.8% inclusive of VAT Full Management β€œStandard” Service
19.2% inclusive of VAT Full Management β€œElite” Service
21.6% inclusive of VAT Full Management β€œOptimum” Service


Vendor Fees

For Residential Sales Services

4.2%* inclusive of VAT Standard Commission Rate



*This rate is negotiable at the time of instruction depending on the property, weather it is sole or Multi Agent and if you have a board at the property.
Last updated at 1:44 PM 20/10/2015 by Claudia Pina

Complaints Procedure

We have a complaints procedure in the event of a complaint and this follows the NALS complaints guide lines, if you still are not happy after our internal complaints procedure has been completed and our decision given to you in writing , you have the right to refer the matter to The Property Ombudsman redress scheme.

The Property Ombudsman,
Milford House,
43-55 Milford Street,
Salisbury,
Wilkshire, SP1 2BP.
Last updated at 1:44 PM 20/10/2015 by Claudia Pina

Awards won by Victor Michael

Individual Branch Awards

London, E11 1HG

London, E15 1SQ

Firm rankings



Firm Widgets

My widgets

Canning Town
265 Barking Road,, London E13 8EQ
(4)
Leytonstone
11-12 Church Lane, London E11 1HG
(30)
Office 4
Management Office74 Leytonstone Road, London e151sq
(1)
show all branches (5)
Stratford
74 Leytonstone Road, London E15 1SQ
(25)
Woodford Green
449 High Road, Woodford Green IG8 0XE
(12)

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