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    Helen Church
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    Lill Savery
Letting your property is an important decision and the choice of the person or Company who manages it for you is an even more important one. Having made a decision to let you are then giving responsib Read full description...Letting your property is an important decision and the choice of the person or Company who manages it for you is an even more important one. Having made a decision to let you are then giving responsibility for probably your most important asset, to somebody you may not know and it is therefore of paramount importance that you place your faith in a firm of good repute, and in individuals within that firm who have the experience and confidence to manage your property with the same care and attention they would their own. This is the basis upon which Vanderpump & Wellbelove has been founded.
 
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Aug 20,2015
Minithumbup
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Aug 20,2015
0 people found
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I've been a tenant with Vanderpump & Wellbelovefor over 4 years and the experience of dealing with them has been excellent. I'm very satisfied with the property I rent via them. They've been very prompt to deal with any issues that I've highlighted over the last 4 years and all matters have always been dealt with to my satisfaction. They've always supported and facilitated all my requests. I've dealt with a number of people at their offices and always been pleased with the service. But, ...
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Jul 30,2015
Minithumbdown
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Jul 30,2015
0 people found
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I would absolutely discourage anyone from dealing with this agency. They were nice until i signed the contract and after that immediately became disinterested and disrespectful. The fat woman in the office was one of the most impolite people i have ever met, with issues against the whole world. All of them seemed to have no information about the property, as everyone i asked has different answers for simple questions. They definitely need someone to teach them how to do their job....
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Oct 22,2014
Minithumbdown
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Oct 22,2014
1 people found
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Awful took deposit and made excuses stay clear rude lil is the most nasty women these people are how they are still trading I dont know and the main guy well he...
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Jun 03,2014
Minithumbdown
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Jun 03,2014
5 people found
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I visited the Oxford Road Branch on Saturday. My partner I were looking for a one bed flat to rent. We saw one in the window which looked interesting so we went in for more information. We spoke to the lady in the office who was extremely rude and abrupt and it was as if she wasn't interested in dealing with us. The other woman in the office (sitting towards the back) was a little more helpful but we weren't impressed. If you're looking to rent in Reading try a different agent as these people...
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What agent could do to change your mind?
Better customer service
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Jan 14,2013
Minithumbdown
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Jan 14,2013
5 people found
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Very unsatisfactory service. Room was let out with broken window and door. No explanation of background of housemates or Landlord. Complaints made are seemingly not taken very seriously and unwilling to cooperate on dispute regarding breach of contract on their behalf. My safety has not been of concern to the agency and they expected me to remain in a property I felt unsafe in. Overall I would not recommend this letting agency to anyone....
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They have been rude with me from the moment I signed the contract. Better customer service is needed and as quoted on thier website \"We are a private company whose customer care policy is of the upmost importance whether you are a tenant or landlord\" - this is incorrect and they have not followed this through, it is very misleading and untruthful
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By: Lou9919
Mar 05, 2013
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no various options were given to help my situation other than being told to continue paying my rent until the end of the contract. I was unsafe in the property due to another tenant being threatening towards me and vanderpump and wellbelove have done everything to work against me. They also did not provide me with the relevant documents when first moving into the property. These are only 2 of my many issues with this company. As shown above Vanderpump and Wellbelove, I have found, have been most....
Jul 24,2012
Minithumbup
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Jul 24,2012
0 people found
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We are totally happy with this company, from start to finish the ladies in the office dealt with us with the utmost courtesy. Our financial situation was not the best ( post bankruptcy) Unlike other Agency\'s we had past through in the last 2 months, Vanderpump were VERY understanding, and did not once make us feel we were a nuisance. The ladies in the office liaised with the landlord, and sorted every detail out for us. It took 7 days from viewing the property to being handed the keys. Of cours...
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Apr 26,2012
Minithumbup
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Apr 26,2012
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I had a wonderful relationship with them from September 2000 (as Turrill Management then) until February 2012. I believe that it can be fairly said that I also helped them to help me, but their response has always been prompt, in the framework of a letting management agency. Ordinary maintenance was always dealt promptly and professionally. Their knowledge of technical details is brilliant, therefore a clear description of the problem always led to the correct solution in almost no time. Hig...
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Sep 15,2011
Minithumbup
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Sep 15,2011
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I have been with Vanderpump and Wellbelove between Dec 2008 to Jan 2011 and I must say they are pretty prompt in terms of handling inquiries, faults and contract renewals. Its a bit unfortunate that I had to leave the property due to noisy neighbours but I would not hold the agency accountable for that because they cannot keep houses empty and have to run a business. Otherwise the checkout was very smooth and the charges were very fair. I would still find no reason to rent with them in the fu...
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By: tester
Jan 09, 2012
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Hi Please help how good they are in returning the deposit ?....
Sep 06,2011
Minithumbup
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Sep 06,2011
0 people found
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Rented under Vanderpumps for nearly two years and found them to be very prompt with dealing with any maintenance matters, the team I dealt with - Tammy, Rachel and Helen were all excellent and a pleasure to deal with. Would be happy to recommend them to anyone....
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Aug 04,2011
Minithumbup
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Aug 04,2011
0 people found
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We rented from them for 10 months and had no problems. The check out was quick and we got our full deposit back (we had cleaned for hours so would have been very upset if we hadn't!) Lill was really friendly and helpful and has been very prompt in all correspondence. Overall rating 5/5 even though it wouldn't let me tick it....
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By: Lill
Aug 05, 2011
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Dear Jenny Thank you very much for your kind comments. We wish you all the best for the future and if you ever need another property let us know. All the best....
May 12,2011
Minithumbup
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May 12,2011
0 people found
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The Girls at the Tilehurst office have been nothing less than wonderful, friendly and very helpful. From showing us the house, negotiating a lower rate and dealing with maintenance issues, they have never let us down. Only downside is we are moving to a house they don't deal with. Highly recommended ! ...
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By: batty
Jun 03, 2011
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Thank you for your wonderful comments, it is nice to be made aware that you are happy with the services which we have provided to you. Best of luck for the future. Vanderpump & Wellbelove....
Apr 06,2011
Minithumbup
By:
Apr 06,2011
0 people found
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I've been renting a property that was managed by V&W for nearly 2 years now and have been more than happy with them. Their fees were not too high when starting my contract and their management service was outstanding throughout my stay. My point of contact, H. Church, was always responsive and always responded to me within 24 hours and was polite. I would definitely recommend them to any of my friends and would definitely rent from them again before seeking properties from any other estate agent...
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Feb 09,2011
Minithumbdown
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Feb 09,2011
1 people found
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From the very first day I have had bad experience with Vanderpump & Wellbelove. I viewed a house twice in one day as I liked it that much and wanted my partner to view it with me in the evening. The first agent was quite pleasant, but the agent that came to show us the property in the evening (and apparently the owner) obviously thought the world owed him something and was very arrogant. This turned me off of the agency from the start, although I kept things professional between us as I was stil...
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Nov 17,2010
Minithumbdown
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Nov 17,2010
0 people found
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Are they still responsible Estate Agents out there? We moved into a property in December 2009 and found out very quickly that we have a *VERY* noisy neighbour. I thought we could handle this unpleasant situation with a decent talk to the guy but this was not possible as our neighbour honestly believes that he has the right to play *VERY* loud music until the next morning . Well, he has the advantage that he has not to work and most of his mates as well so that they can sleep until noon and s...
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May 15,2009
Minithumbdown
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May 15,2009
0 people found
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I rented a flat through Vanderpump & Wellbelove. Unfortunately there was damp in the Flat which after about a month became unbearable (we slept in sitting room as other rooms covered in black damp) and the landlady (although admitting it was her fault at first) blamed us for a huge damp problem (because of broken tiles on the roof) which took 4 months to sort out and she took us to court-(she said we should not have had her cupboards against the walls as the damp ruined them! yet she also instru...
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Sep 15,2008
Minithumbdown
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Sep 15,2008
1 people found
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From the very start of my contact with this estate agency I have had a bad experiance. The agent who showed me the properties was putting his tie on as he got out of the car, had no idea how much the rent was, what utlities were included or what funiture was included. When i moved into the property it took 5 weeks for them to fix a window that wouldn't shut or lock meaning i was left with an unsecure proerty for over a month. They NEVER call back when they promiss two meaning I have had to call ...
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Sep 22,2006
Minithumbup
By:
Sep 22,2006
0 people found
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V&W have always been good with us. Maintenance issues have moslty been dealt swiftly and they are normally pleasant on the phone. My only gripe is the ...
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Office 1
44 London Street, Reading RG1 4SQ
(2)
Office 2
5 School Road, Reading RG31 5AR
(6)
Office 4
32 Broad Street, Wokingham RG40 1AB
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show all branches (4)
Oxford Road
152 Oxford Road, Reading RG1 7PJ
(7)

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