Property condition and value for money were both to a good standard but it really was the rudeness and unprofessionalism that let Vi-Lets down. We only rented a property from this agent for six months but we found it very difficult. A lot of time was taken when issues needed to be resolved but this may be due to the small size of the business.
In all of the 12 years of renting properties, we have never come across somebody who is so incompetent and unprofessional. We had many instances of em... read full review
What agent could do to change your mind?
Paid better attention and care when responding to emails. We believe that this would have helped improve the overall professionalism and politeness.