Urban Patchwork
4.8/5, 45 reviews
96% recommended
100% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Our award-winning agency only opened its doors in spring 2018, but we have already firmly established ourselves in the SE16 area with a successful track record in a challenging market. We adhere to the highest standards, always act with integrity, treat customers with respect, ensure properties are marketed in the right ... show more Our award-winning agency only opened its doors in spring 2018, but we have already firmly established ourselves in the SE16 area with a successful track record in a challenging market. We adhere to the highest standards, always act with integrity, treat customers with respect, ensure properties are marketed in the right way and set out to exceed expectations at every step.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £295,000 £590,000
Lettings 100% 99% £1,415 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 1 11 0 12 1 10 0 2 0
Areas covered
  • SE16
  • SE8
  • SE1
  • SE10
  • SE14
  • SE13
  • E14
Address

Unit B Ensign House, Rope Street
London
Greater London
SE16 7EX
0207 043 2348

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TDS
Latest Properties

No Properties

“A breath of fresh air!...”

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Dec 30,2020
Minithumbup
By: 'Louise E'
Dec 30,2020
0 people found
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I’m not someone who usually writes reviews but in this case, I have really wanted to. Urban Patchwork have been a breath of fresh air to work with. When I approached Toby in the summer, I had no idea what I was doing in ...
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“Horrible agents Avoid at all costs...”

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Dec 18,2020
Minithumbdown
By: 'Toby'
Dec 18,2020
0 people found
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Had a very bad experience with Urban Patchwork. * Asked him several times to give me the property back, but after months still no result. As a matter of fact I've been informed from a friend of mine having the same issue with his property instructing ...
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By: Toby Gooding
Dec 18, 2020
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This is a false review and the source of it is being investigated. We have not had any clients making such requests. Neither have we had such a situation occur since we started the business in April 2018. ...

“Local knowledge and expertise....”

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Nov 28,2020
Minithumbup
By: 'Robert'
Nov 28,2020
1 people found
this helpful
A number of estate agents had under-valued our flat and failed to inspire any confidence in us before we met with Toby, whose approach was really like a breath of fresh air. He and his colleagues were diligent, helpful, and communicative throughout the ups and ...
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“Good service, very helpful and efficient thro......”

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Nov 24,2020
Minithumbup
By: 'Leo'
Nov 24,2020
1 people found
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Good service, very helpful and efficient throughout my flat purchase. Prompt in liaising with the vendors and the vendors' solicitors and helped keep things on track....
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“Wonderful and patient service...”

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Nov 19,2020
Minithumbup
By: 'David'
Nov 19,2020
0 people found
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Although we did not find our forever home Rayen Schroeder was amazing at every step. She also provided us with valuable advice on numerous items which definitely helped us secure the property we wanted elsewhere at the best price. Additionally she was the only agent ...
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“Very happy with the service I received from T......”

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Oct 08,2020
Minithumbup
By: 'christopher'
Oct 08,2020
0 people found
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Very happy with the service I received from Toby. It is a real refreshing change to have an agent who is genuine and helpful in the search for the right property....
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“A seamless and stress-free sale even under COVID-19!...”

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Sep 26,2020
Minithumbup
By: 'Wai'
Sep 26,2020
1 people found
this helpful
Urban Patchwork has made the sale of my home seamless and stress-free. When my first buyer unfortunately pulled out due to COVID-19, Toby at Urban Patchwork remain responsive to my enquiries and even managed to find a new buyer within a short time, and convinced ...
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“Urban patchwork were absolutely faultless fro......”

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Aug 27,2020
Minithumbup
By: 'Rebecca'
Aug 27,2020
1 people found
this helpful
Urban patchwork were absolutely faultless from start to finish! Toby went above and beyond to help us get the flat we loved. With a moving in date less than 10 days away when I first rung him. He was back and fore with us even out ...
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“Amazing help , met all our needs and more.Co......”

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Aug 27,2020
Minithumbup
By: 'Craig'
Aug 27,2020
1 people found
this helpful
Amazing help , met all our needs and more. Couldn’t recommend more!!!! Estate agents at its best. We needed to move in a new property within a week and it was done in 6 days amazing thank you....
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“Urban Patchwork Review...”

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Aug 10,2020
Minithumbup
By: 'Viv'
Aug 10,2020
0 people found
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From start to finish Toby & his team were helpful & professional. They made the rental process - from viewing, to making an offer, to moving in, completely seamless & hassle free for me. I couldn’t recommend them highly enough. A wonderful agency that really listens to ...
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“We found our flat through Urban Patchwork dur......”

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Aug 04,2020
Minithumbup
By: 'James'
Aug 04,2020
0 people found
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We found our flat through Urban Patchwork during lockdown. They were very friendly and helped speed us through property procurement during a difficult time. Excellent, friendly service. Most recommended....
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By: Lucy Baish
Aug 04, 2020
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Would thoroughly recommend working with Urban Patchwork- particularly for the fantastic local knowledge Toby and his team offer which is a huge asset to marketing properties and engaging clients and was the main reason we chose this business initially. Communication is always faultless and Toby has gone out of his way to be available by phone at every opportunity we needed it and made the effort to touch base himself regularly. Despite the challenges posed by lockdown, Urban Patchwork did their ...

“Highly recommended...”

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Aug 04,2020
Minithumbup
By: 'Lucy'
Aug 04,2020
2 people found
this helpful
Would thoroughly recommend working with Urban Patchwork- particularly for the fantastic local knowledge Toby and his team offer which is a huge asset to marketing properties and engaging clients. Communication is always faultless and Toby has gone out of his way to be available by ...
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“Very professional service and pleasant, skill......”

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Aug 01,2020
Minithumbup
By: 'Gintare'
Aug 01,2020
1 people found
this helpful
Very professional service and pleasant, skilled agents. Also as it’s a family business and not a high street agency, we felt that everyone in the agency knew us and handled our case exclusively. Their propmt updates, great communication and negotionation skills helped us to ...
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“By far the best because they offer a bespoke service!...”

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Jul 26,2020
Minithumbup
By: 'Leanne'
Jul 26,2020
0 people found
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Positive: Professionalism, Quality, Responsiveness In 2019, we moved our two properties to be managed completely by Urban Patchwork. We have been very impressed by the quality of service, prompt and regular communication and thorough management of our properties. We live overseas and appreciate that we can ...
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“Avoid!Toby was a completely disaster.Banging your head against ......”

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Jul 24,2020
Minithumbdown
By: 'Yogaraj'
Jul 24,2020
0 people found
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Avoid! Toby was a completely disaster. Banging your head against a wall is more enjoyable than being pestered by him and his cheap salesman patter. Being a small firm they have no user base. He only received one bid on my property. His behaviour was ...
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By: Toby Gooding
Jul 23, 2020
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Normally I wouldn't respond to such a review, however I would like to offer some context. The client was very happy with our service a few months ago and even wrote to us stating "Thank you for all your work on our property. If there is a way for us to review you then please let us know..". However his position changed when he thought he could get out of paying our fee. I refused to take down the "Sold STC" listing as I had an inkling of what he was planning (to not pay the fee), plus the sale w ...

“Moving is never easy, stress free, even more ......”

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Jul 16,2020
Minithumbup
By: 'Rasa'
Jul 16,2020
1 people found
this helpful
Moving is never easy, stress free, even more so moving your home during the pandemic! We were guided by Urban Patchwork through out the process (renting an apartment) and their agents made the process very smooth and efficient, also very personal. I was always able ...
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“Great value and highly recommended...”

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May 05,2020
Minithumbup
By: 'Heather'
May 05,2020
1 people found
this helpful
We were delighted with the service from Toby and the team at Urban Patchwork when selling our apartment. From start to finish they were professional, supportive and enthusiastic. We felt that we were genuinely important to them, and more than once we found that they ...
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“Urban Patchwork is a wonderful team....”

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Mar 16,2020
Minithumbup
By: 'Neha'
Mar 16,2020
0 people found
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Urban Patchwork is a wonderful team. We were buying our first home and had no clue about the process here in London. It was the second property we saw during our search and somehow the house and Tessa made me feel that this will be ...
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“We just bought our first house with Urban Pat......”

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Feb 26,2020
Minithumbup
By: 'Rubi'
Feb 26,2020
1 people found
this helpful
We just bought our first house with Urban Patchwork. Toby was extremely responsive throughout the process and was proactive in following up with solicitors to ensure that delays were minimised. He really helped move the sale through and we were very pleased with Urban Patchwork's ...
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“First flat in London...”

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Feb 17,2020
Minithumbup
By: 'Lynn'
Feb 17,2020
0 people found
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I bought my first apartment in London thanks to Urban Patchwork. The whole team, but especially Tessa and Tobi, were very helpful, efficient and ensured the whole process went as smoothly as possible. They communicated very well and frequently with both me and the seller, ...
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“An absolute pleasure......”

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Dec 27,2019
Minithumbup
By: 'Rachel'
Dec 27,2019
0 people found
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Tessa and Toby were fantastic helping me with my flat purchase, from my initial viewing right up to completion - they were incredibly reactive and it was a pleasure working with them - I would highly recommend!...
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“Not your average estate agents...”

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Dec 16,2019
Minithumbup
By: 'Katherine'
Dec 16,2019
1 people found
this helpful
Urban Patchwork were fantastic. They provided an open, honest approach to selling our property and managed the whole process professionally and pro-actively whilst always keeping us up to date. I would highly recommend....
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“Excellent service...”

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Dec 03,2019
Minithumbup
By: 'Albert'
Dec 03,2019
1 people found
this helpful
Urban Patchwork has proved to be efficient and very helpful at all times during the sale of my property. I will contact them next time I need an estate agent. I do not hesitate to recommend them....
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“Very pleased...”

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Dec 02,2019
Minithumbup
By: 'Seller'
Dec 02,2019
1 people found
this helpful
A pleasure to deal with Toby and Tessa. A very professional service and such nice people to deal with. Made what I thought would be a difficult time so much easier....
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“A unique kind of estate agent. fact that Urban Patchwork is a social ent......”

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Nov 13,2019
Minithumbup
By: 'Jolyon'
Nov 13,2019
1 people found
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The fact that Urban Patchwork is a social enterprise is what first attracted us to this agency. That alone would not have been enough to persuade us to use them, but Toby’s and Tessa’s professional background and approach certainly persuaded us that they ...
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By: Albert
Nov 29, 2019
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Urban Patchwork has proved to be efficient and very helpful at all times I will contact them next time I need an Estate Agent I would not hesitate to revomend them ...

“It feels all too rare to have an estate agenc......”

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Nov 05,2019
Minithumbup
By: 'Amy'
Nov 05,2019
1 people found
this helpful
It feels all too rare to have an estate agency that not only has their clients in mind, but the wider health of housing in London. I recently bought a house through Urban Patchwork - Tessa and Toby provide a professional service that also feels ...
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“Outstanding company...”

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Sep 10,2019
Minithumbup
By: 'Mark'
Sep 10,2019
1 people found
this helpful
A very refreshing change to deal with an estate/lettings agency that is so professional, organised, diligent, personable and knowledgeable. And not a pointy shoe or shiny suit in sight. The usual stereotypical estate agent persona doesn't feature here, and what you get is an ...
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“A pleasure to buy through...”

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Aug 27,2019
Minithumbup
By: 'Lizzie'
Aug 27,2019
1 people found
this helpful
I bought my house through urban patchwork. They were great throughout the process, helping chase solicitors who were being very slow and keeping it all on track. Having experienced the painful process of buying though awful estate agents in the past this was a welcome ...
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“Urban Patchwork were exceptional in their han......”

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Jun 21,2019
Minithumbup
By: 'Buyer'
Jun 21,2019
1 people found
this helpful
Urban Patchwork were exceptional in their handling of a complex process, always enthusiastic and eager to move things along positively and with great understanding and a refreshing upbeat modern attitude. They have a delightful knowledge of the area and friendly approach. I would highly recommend ...
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“Excellent customer care and service...”

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Jun 14,2019
Minithumbup
By: 'AG'
Jun 14,2019
2 people found
this helpful
Toby and Tessa both did an excellent job for us. They were very quick to find the right tenants and helped in every stage of the process to get things off the ground and going. I definitely go back to them again....
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Comment on agent fees
Agent fees are competitive
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:56 AM 03/10/2019 by Tessa Gooding

Awards won by Urban Patchwork

Individual Branch Awards

London, SE16


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