Urban Patchwork
4.9/5, 63 reviews
97% recommended
100% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

Our award-winning agency only opened its doors in spring 2018, but we have already firmly established ourselves in the SE16 area with a successful track record in a challenging market. We adhere to the highest standards, always act with integrity, treat customers with respect, ensure properties are marketed in the right ... show more Our award-winning agency only opened its doors in spring 2018, but we have already firmly established ourselves in the SE16 area with a successful track record in a challenging market. We adhere to the highest standards, always act with integrity, treat customers with respect, ensure properties are marketed in the right way and set out to exceed expectations at every step.

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 97% £295,000 £815,000
Lettings 100% 99% £1,350 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 1 17 0 22 1 12 0 2 0
Areas covered
  • SE16
  • SE8
  • SE1
  • SE10
  • SE14
  • SE13
  • E14
Address

Unit B Ensign House, Rope Street
London
Greater London
SE16 7EX
0207 043 2348

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TDS
Latest Properties

No Properties

“We had an excellent experience with Urban Pat......”

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May 18,2022
Minithumbup
Chris
By: 'Elizabeth'
May 18,2022
1 people found
this helpful
We had an excellent experience with Urban Patchwork for the recent sale of our property. We had initially been set on using one of the larger chain estate agents for the sale and luckily in the end after an impressive valuation meeting we decided to ...
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“I was most impressed from the very first meet......”

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May 04,2022
Minithumbup
Chris
Toby
By: 'Granny G'
May 04,2022
0 people found
this helpful
I was most impressed from the very first meeting with Toby, who came armed with information regarding the property. He certainly had done his homework. I was extremely happy with the friendly, proactive approach Chris, Toby and all the staff in the office took to ...
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“they're grrrreat...”

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Oct 18,2021
Minithumbup
By: 'Lorcan'
Oct 18,2021
0 people found
this helpful
We've had such a good experience with urban patchwork. Our viewings with them were friendly, honest and professional. They're super helpful and responsive too. Much better than the competition out there....
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“Highly Recommended...”

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Sep 13,2021
Minithumbup
By: 'Andrew'
Sep 13,2021
0 people found
this helpful
Urban Patchwork provided first class service in selling our property. The initial meeting with Toby was very impressive, his information being very well-researched. Unlike many agents promising a quick sell, they promised a realistic timescale within which they would obtain a reliable buyer at a ...
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“Excellent!...”

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Sep 12,2021
Minithumbup
By: 'Kristy'
Sep 12,2021
0 people found
this helpful
Urban Patchwork has really been amazing since we started renting through them. Toby and Paula are always willing to help and our overall experience has been great! Would highly recommend them!...
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“Amazing company and great service! I’ve been ......”

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Sep 11,2021
Minithumbup
By: 'Pieter'
Sep 11,2021
1 people found
this helpful
Amazing company and great service! I’ve been renting a property that is managed by Urban patchwork for the past 8 months, and can honestly say it’s been a pleasure. Special thanks to Paula Bailey and Toby Gooding for the great service and always being ...
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“Great experience from start to finish...”

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Sep 10,2021
Minithumbup
By: 'Tina Kapoor'
Sep 10,2021
1 people found
this helpful
Great experience from start to finish. Toby got my house under offer much quicker than I expected and Chris managed the entire process exceptionally well. Delighted to have worked with them and would definitely use them again. Highly recommended!...
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“Best estate agents I have ever dealt with by ......”

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Sep 10,2021
Minithumbup
By: 'Jessica'
Sep 10,2021
1 people found
this helpful
Best estate agents I have ever dealt with by a country mile. Always friendly, always approachable, nothing is ever too much trouble! They've set an incredibly high standard in an industry that hasn't always had the best reputation. Every member of staff is a pleasure ...
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“Very happy to recommend...”

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Sep 02,2021
Minithumbup
By: 'LE & AA Boon'
Sep 02,2021
0 people found
this helpful
Urban patchwork was recommended to us by our son and daughter in law who used the agency to sell their house in SE16. There were a few problems with buyers "disappearing" but Urban Patchwork managed to fix things so that the sale went through. Our ...
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“Chris and Toby did a great job selling my pro......”

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Jul 31,2021
Minithumbup
By: 'HP'
Jul 31,2021
1 people found
this helpful
Chris and Toby did a great job selling my property and ensuring that everything ran smoothly. Very responsive and professional. Really helped that they knew the local area and market....
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“Great service and experienced agent...”

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Jul 14,2021
Minithumbup
By: 'Edison'
Jul 14,2021
0 people found
this helpful
Toby has done a great job having our property sold. We are 100% happy with the service of UrbanPatchwork, from initial interactions, to marketing and viewing, and finally during the sale process. Toby is always professional and is very experienced - recommended to all neighbours in ...
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“Thoroughly recommend this agency!...”

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Jul 14,2021
Minithumbup
By: 'Nancy'
Jul 14,2021
0 people found
this helpful
Everything about working with Urban Patchwork was a dream. The valuation was fair, the photography and marketing of our property was fantastic, communication was amazing all the way through and ultimately they got us an excellent buyer at the price we wanted and made sure ...
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“A pleasure to deal with....”

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May 24,2021
Minithumbup
By: 'Amelie'
May 24,2021
0 people found
this helpful
A pleasure to deal with. Toby and Paula are dedicated and responsive. They were helpful and answered all of our questions, faciliting everything they could along the way and, by doing so, removed any unnecessary stress....
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“First rate service - highly recommend...”

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May 20,2021
Minithumbup
By: 'Saira O'Mallie'
May 20,2021
1 people found
this helpful
As a first time buyer, I spent months trying to find the perfect home and had all but given up hope after a flat I had fallen in love with fell through. I was really nervous about looking again and feeling quite negative about the ...
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“After having a terrible experience trying to ......”

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May 18,2021
Minithumbup
By: 'Susan'
May 18,2021
0 people found
this helpful
After having a terrible experience trying to sell my studio apartment with an online agency (agent was non-responsive, no viewings etc), Toby and his team were the exact opposite and a breath of fresh air. The flat was advertised very professionally, we received many viewings ...
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“We rented a property managed by Urban Patchwo......”

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Apr 24,2021
Minithumbup
By: 'Bati'
Apr 24,2021
1 people found
this helpful
We rented a property managed by Urban Patchworks in the SE16 area and they have been great. Toby, Shabana and Paula were always replying to emails quickly and sorted out everything really well even during the start of the pandemic where there were issues due ...
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“The team were very responsive and very helpfu......”

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Mar 31,2021
Minithumbup
By: 'Robin & Ana'
Mar 31,2021
0 people found
this helpful
The team were very responsive and very helpful in answering any queries we had as first time buyers. They were proactive in coming up with homes we would possibly like, and eventually they suggested the home we decided to buy. We found them also impartial ...
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“Fantastic, honest and always contactable...”

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Mar 26,2021
Minithumbup
By: 'Louise Kerr-Martin'
Mar 26,2021
1 people found
this helpful
Toby and Rayen were fantastic throughout our entire flat sale, making everything as low-stress and simple as possible for everyone involved. Toby was always contactable, even outside of office hours. Would definitely recommend Urban Patchwork to anyone buying/selling....
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“A breath of fresh air!...”

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Dec 30,2020
Minithumbup
By: 'Louise E'
Dec 30,2020
0 people found
this helpful
I’m not someone who usually writes reviews but in this case, I have really wanted to. Urban Patchwork have been a breath of fresh air to work with. When I approached Toby in the summer, I had no idea what I was doing in ...
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“Horrible agents Avoid at all costs...”

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Dec 18,2020
Minithumbdown
By: 'Toby'
Dec 18,2020
0 people found
this helpful
Had a very bad experience with Urban Patchwork. * Asked him several times to give me the property back, but after months still no result. As a matter of fact I've been informed from a friend of mine having the same issue with his property instructing ...
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By: Toby Gooding
Dec 18, 2020
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This is a false review and the source of it is being investigated. We have not had any clients making such requests. Neither have we had such a situation occur since we started the business in April 2018. ...

“Local knowledge and expertise....”

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Nov 28,2020
Minithumbup
By: 'Robert'
Nov 28,2020
1 people found
this helpful
A number of estate agents had under-valued our flat and failed to inspire any confidence in us before we met with Toby, whose approach was really like a breath of fresh air. He and his colleagues were diligent, helpful, and communicative throughout the ups and ...
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“Good service, very helpful and efficient thro......”

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Nov 24,2020
Minithumbup
By: 'Leo'
Nov 24,2020
1 people found
this helpful
Good service, very helpful and efficient throughout my flat purchase. Prompt in liaising with the vendors and the vendors' solicitors and helped keep things on track....
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“Wonderful and patient service...”

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Nov 19,2020
Minithumbup
By: 'David'
Nov 19,2020
0 people found
this helpful
Although we did not find our forever home Rayen Schroeder was amazing at every step. She also provided us with valuable advice on numerous items which definitely helped us secure the property we wanted elsewhere at the best price. Additionally she was the only agent ...
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“Very happy with the service I received from T......”

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Oct 08,2020
Minithumbup
By: 'christopher'
Oct 08,2020
0 people found
this helpful
Very happy with the service I received from Toby. It is a real refreshing change to have an agent who is genuine and helpful in the search for the right property....
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“A seamless and stress-free sale even under COVID-19!...”

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Sep 26,2020
Minithumbup
By: 'Wai'
Sep 26,2020
1 people found
this helpful
Urban Patchwork has made the sale of my home seamless and stress-free. When my first buyer unfortunately pulled out due to COVID-19, Toby at Urban Patchwork remain responsive to my enquiries and even managed to find a new buyer within a short time, and convinced ...
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“Urban patchwork were absolutely faultless fro......”

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Aug 27,2020
Minithumbup
By: 'Rebecca'
Aug 27,2020
1 people found
this helpful
Urban patchwork were absolutely faultless from start to finish! Toby went above and beyond to help us get the flat we loved. With a moving in date less than 10 days away when I first rung him. He was back and fore with us even out ...
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“Amazing help , met all our needs and more.Co......”

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Aug 27,2020
Minithumbup
By: 'Craig'
Aug 27,2020
1 people found
this helpful
Amazing help , met all our needs and more. Couldn’t recommend more!!!! Estate agents at its best. We needed to move in a new property within a week and it was done in 6 days amazing thank you....
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“Urban Patchwork Review...”

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Aug 10,2020
Minithumbup
By: 'Viv'
Aug 10,2020
0 people found
this helpful
From start to finish Toby & his team were helpful & professional. They made the rental process - from viewing, to making an offer, to moving in, completely seamless & hassle free for me. I couldn’t recommend them highly enough. A wonderful agency that really listens to ...
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“We found our flat through Urban Patchwork dur......”

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Aug 04,2020
Minithumbup
By: 'James'
Aug 04,2020
0 people found
this helpful
We found our flat through Urban Patchwork during lockdown. They were very friendly and helped speed us through property procurement during a difficult time. Excellent, friendly service. Most recommended....
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By: Lucy Baish
Aug 04, 2020
View all comments (1)
Would thoroughly recommend working with Urban Patchwork- particularly for the fantastic local knowledge Toby and his team offer which is a huge asset to marketing properties and engaging clients and was the main reason we chose this business initially. Communication is always faultless and Toby has gone out of his way to be available by phone at every opportunity we needed it and made the effort to touch base himself regularly. Despite the challenges posed by lockdown, Urban Patchwork did their ...

“Highly recommended...”

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Aug 04,2020
Minithumbup
By: 'Lucy'
Aug 04,2020
2 people found
this helpful
Would thoroughly recommend working with Urban Patchwork- particularly for the fantastic local knowledge Toby and his team offer which is a huge asset to marketing properties and engaging clients. Communication is always faultless and Toby has gone out of his way to be available by ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 9:56 AM 03/10/2019 by Tessa Gooding

Awards won by Urban Patchwork

Individual Branch Awards

London, SE16


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