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    Matthew Conyers
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    John Groom
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No description for branch.

96 North Hill
Plymouth
Devon
PL4 8EX
01752 223354

 
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Properties for sale
Properties for rent
Nov 30,2016
Minithumbdown
By:
Nov 30,2016
0 people found
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The worst letting agency i have ever dealt with. My advise is to look elsewhere. Lots of other good letting agencies in Plymouth for students. Unity Lets are just out to take your money, leave you living in a below standard accommodation and even put 2 people in 1 room (which I'm sure isn't even legal). And when you leave they will charge you £100 for cleaning fees (which is a joke as the accommodation was in a worse state when I moved in). To sum it up, a bunch of thieving amateurs.....
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Comment on agent fees
High fees for poor accommodation
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Nov 22,2016
Minithumbdown
By:
Nov 22,2016
0 people found
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Avoid at all costs. These are the worst letting agents we have dealt with. They charge for everything even if they are asked to visit the property. They overcharge for work carried out at properties. IE: Double the normal cost of having a boiler serviced and a safety certificate. Make sure you only engage with them via e-mail otherwise they say you never told them!...
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Comment on agent fees
They make as much money as they can for doing very little!
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Sep 12,2016
Minithumbdown
By:
Sep 12,2016
1 people found
this helpful
We initially moved into a house managed by an independent landlord who within 2 weeks of tenancy handed all the maintenance and finances over to unity lets. By the end of September unity lets were demanding more rent than what my contract asked for and then when I correct them with a screenshot of the contract they simply put it down to an honest mistake. In early October we discovered our heating was not working, we notified unity lets and a guy came to have a look in good time, but all he di...
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Comment on agent fees
N/A
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Sep 04,2016
Minithumbdown
By:
Sep 04,2016
0 people found
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Worst shoddiest letting agency in Plymouth / constantly ignoring privacy and letting themselves or builders in or around with sets of keys . Had to change job couldn't sleep daytime anymore due to stress caused by multiple breaches of right of quiet enjoyment Inability to communicate between staff used as excuse for shocking behaviour Generally poor house maintenance cheap quick fixes used ie / not using kitchen bathroom rated chipboard for kitchen dinning room area --- Good job wonder why ...
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Comment on agent fees
average
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Aug 18,2016
Minithumbdown
By:
Aug 18,2016
0 people found
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I won't blame you if you don't want to read the details, a summary of the issues are as follows: 1) Poor communication 2) Don't respond to maintenance calls 3) Refuse to admit when they are wrong 4) Consistently ask for money when there is no justification We initially started our tenancy with a private landlord who after a month handed over to Unity Lets. The problems began then... We found our heating didn't work in early October as a mobile thermostat was missing and the boiler needed ...
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Comment on agent fees
haven't paid any as joined mid contract
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Aug 04,2016
Minithumbup
By:
Aug 04,2016
1 people found
this helpful
Just a quick thank you Unity for helping us find a property quickly, making securing and moving in easy. Very helpful staff, willing to go above and beyond with any request. Will recommend to other students and family....
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Aug 01,2016
Minithumbup
By:
Aug 01,2016
1 people found
this helpful
Very professional service from Natalie with everything. She helped us let our student property rather late in the year after it was on the market with another agent for months getting nowhere. Once let, everything was organised, no messing, everything was dealt with quickly. Thank you! We will be continuing with your agency....
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Jul 27,2016
Minithumbup
By:
Jul 27,2016
1 people found
this helpful
This year we booked a brand new house, there were a few teething problems but they were ironed out quickly. Otherwise everything promised at the viewing was carried out and move in day went well. Just completed tenancy, John has been great and ladies in the office too with everything. Cheers everyone thanks for a great experience....
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
1 people found
this helpful
Brilliant customer service just left after a year of being Students in Plymouth. Can't be compared to other lettings companies, they really do go above and beyond. No fees and deposits handed back before we left the country. No query is overlooked. An absolute pleasure to deal with. 10/10 – would definitely recommend....
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Jul 05,2016
Minithumbdown
By:
Jul 05,2016
1 people found
this helpful
Where to begin... Probably the worst lettings agency I have ever come across. I have heard horror stories of other lettings agencies stealing deposits etc but this is far beyond that. I have been with Unity Lets in two separate houses (problems with the first so moved to another). They are inclined to steal deposits and attempted to retain my full deposit! They charge ƒÂ¯¿½140 from your deposit for a new mattress - no matter the condition!! ƒÂ¯¿½75 to clean a carpet - which was clea...
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What agent could do to change your mind?
VERY EXPENSIVE, TOTAL RIP OFF
Comment on agent fees
VERY EXPENSIVE, TOTAL RIP OFF
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Nov 25,2015
Minithumbdown
By:
Nov 25,2015
3 people found
this helpful
I really would not recommend this agency. Students often do not know what they're doing regards to housing and this agency will definitely abuse this naivety. There was very poor communication when I rented with unity lets, a lot of problems with the property, with maintenance men often letting themselves in without any prior warning and worst of all feeling unsafe somewhere you should be able to call home. I really stress to consider carefully before renting with unity lets....
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Nov 14,2015
Minithumbdown
By:
Nov 14,2015
0 people found
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I was a tenant at a Unity Lets property last year, and have mixed ideas about them as a company. I'd advise reading all current reviews before signing any agreement with them, especially because they ask their tenants to give them a rating online only a few months into tenancy (when you're more likely to give a good review!) Firstly, the property was overall nice, although you could tell that it wasn't very well maintained and all of the furniture was cheap in comparison to other student houses...
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Aug 11,2015
Minithumbup
By:
Aug 11,2015
0 people found
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Unity Lets has been great. They treat students with respect and provide a high standard of property. If anything needed fixing, John was always on hand to help. All of the staff were friendly and efficient. The property was lovely and the regular cleaner helped to keep it nice. Thank you to Unity for providing such a high standard of service....
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Jul 27,2015
Minithumbup
By:
Jul 27,2015
0 people found
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I have been living in a Unity lets property for two years now and have not had one bad experience with the flat or the landlords. Any time a problem has arisen, I have informed unity lets and someone has been round to sort out the problem ASAP. I have found all staff members (office and maintenance team) to be extremely professional, friendly and approachable whenever i have spoken to them via phone or face to face. The bottom line is, if you pay your rent on time and look after the property the...
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May 21,2015
Minithumbdown
By:
May 21,2015
1 people found
this helpful
A company that looks nice but offers no value or worth. This is a terrible letting agent to rent from. As a student you think a professional company would be more on top of things than you are. From the first day there have been nothing but problems with this company. The incompetent staff and the hap-hazard maintenance. All efforts are half hearted... until there is money involved. This company will go to extreme lengths to extract any money they can from you. Be prepared for: damp (...
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What agent could do to change your mind?
Just start again its all wrong.
Comment on agent fees
Overpriced and a complete rip off. Do not complete maintenance that cost over a fiver. STOP LOOKING FOR QUICK FIXES. PAINTING OVER DAMP DOES NOT SOLVE THE PROBLEM!!!
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Mar 24,2015
Minithumbup
By:
Mar 24,2015
0 people found
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I have had a wonderful experience with Unity Lets. They genuinely care about the wellbeing of their tenants and have always been incredibly accommodating. They are laid-back and are respectful of your space, providing notice if they need to access the property, plenty of time beforehand. Every staff member that I have communicated with has been extremely friendly, kind and helpful. The house that I am currently living in is a big beautiful house that has been modernized and made fresh. I have an...
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Comment on agent fees
Excellent price for the value of the house!
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Mar 18,2015
Minithumbdown
By:
Mar 18,2015
2 people found
this helpful
Awful company to use. Unprofessional in every aspect. If you want bodged up houses and poor services use these people!! If you owe rent the landlord will come around without any notice and start shouting at you!!If you haven't found accommodation by September; DON'T USE THESE PEOPLE,YOUR BEST OFF BEING HOMELESS!!...
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Mar 10,2015
Minithumbup
By:
Mar 10,2015
0 people found
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Everything explained in clear straightforward terms. I know what to expect within my service level with the maintenance and monthly cleans. All the staff are helpful and friendly and are happy too answer any questions. The admin and deposit scheme which was used last year has been updated and is even better for this year with no admin fees. The house layout is excellent with kitchen separate from the lounge area....
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Comment on agent fees
‚£75 admin fee last year, this year is no admin fee, and already signed up for this year.
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Dec 10,2014
Minithumbdown
By:
Dec 10,2014
3 people found
this helpful
Had nothing but trouble with this letting agency. It's the 4th I've had personal experience with in Plymouth and the worst of those 4. The fees and add ons are too much, the rent ended up more than we were told when viewing, and the other person meant to be living here can't because the property is in bad shape and effects her health but still has to pay rent. Communication from the office staff has been poor, it's taken a few months to get notice before people turn up wanting access to the ...
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Comment on agent fees
Had to pay the fee for our deposit to be secured - other places I know of pay this for you. We had lots of additional costs around moving in time because of problems and mis-communication and were refused any good will gesture or compensation. Being charged a high rent for a property that isn\'t in fit or working order.
Was this helpful? Yes
Nov 20,2014
Minithumbdown
By:
Nov 20,2014
7 people found
this helpful
Unity lets is the most unprofessional company I have ever come across, how they are still a functioning company is beyond me. I'm unsure if they don't know that tenants in the houses actually have rights, or that they are abusing the fact they house students and purposefully breaking them. Their master key is completely misused, not only do they breach the restrictions put in their own contracts, but they break the law and disregards the rights of any tenants, by entering when they please. Anyon...
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
4 people found
this helpful
Living in a property with 5 others. Was reasonably happy with the process early on, although the communication by them was a little lack-luster. There was 1 admin error resulting in unnecessary stress and resigning of contracts. I think that it came down to communication and they really need to improve that - it's fine if you are willing to email them first but otherwise you might find yourself missing out on information or unsure of certain things. Improvements for them should to consider n...
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Comment on agent fees
Seems a great price for the house. No complaints after living in more expensive accommodation that wasn\'t as good.
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Sep 25,2014
Minithumbup
By:
Sep 25,2014
1 people found
this helpful
I have just completed my tenancy with Unity Lets and found them to be an extremely professional company to deal with. Any maintenance issues were dealt with efficiently and nothing was too much trouble. As a working professional living in a student property I found that they did not treat me like a student but as an adult. I would recommend Unity Lets to anyone in Plymouth looking for a place to rent and in particular would recommend Claire Tucker for her professionalism and work ethic....
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Comment on agent fees
Great value
Was this helpful? Yes
Sep 04,2014
Minithumbdown
By:
Sep 04,2014
3 people found
this helpful
I moved into a 13 bedroom house with this company in September 2013 and first of I was asked to sign a different contract on 3 separate occasions due to repeated admin errors. As a whole the property was furnished to a very high standard and is one of the nicest I have seen in Plymouth and reasonably priced although it was a bit dirty when I moved in which I turned a blind eye to as there were people renewing their contracts from the year before, even though even the carpets in my bedroom had n...
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Aug 19,2014
Minithumbdown
By:
Aug 19,2014
3 people found
this helpful
After living in one of their houses with 12 other students 2013-2014 I had mixed feelings about the company but stuck with them despite having multiple minor problems through out the year mostly due to communication issues between staff. Many of the other students I lived with had problems with bills, maintenance(multiple leaking showers) and contracts. Despite being discouraged by my house mates to use them again I went against their better judgement and signed a contract 2014-2015 for which I ...
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Comment on agent fees
Fee\'s where fine.
Was this helpful? Yes
Aug 18,2014
Minithumbup
By:
Aug 18,2014
1 people found
this helpful
I would like to right a great review about our time spent at Clifton Street. We have just completed a 50 week contract and have found Unity Lets to be a great agent. When we arrived our property had been professionally cleaned and was spotless! The furniture had been upgraded which was promised by John on the viewing) We were given all our paperwork including a inventory which we did not need to comment on. During the course of the year we have had barley any maintenance and when we di...
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Aug 09,2014
Minithumbdown
By:
Aug 09,2014
4 people found
this helpful
Awful company to use if you are a student looking to rent a property. The previous year we had one landlord and his son who managed our house and many others perfectly yet this estate agents can barely manage one house. We viewed this house as it was within walking distance to Plymouth University as the 8 of us were students there. An estate agent showed us around and the property looked lovely. After viewing other properties we decided it was the perfect house for us to rent whilst at universit...
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Mar 13,2014
Minithumbdown
By:
Mar 13,2014
5 people found
this helpful
Renting a flat from Unity Lets is the worst worst decision I ever made. Some background info about myself. I am an international students, coming from far away to Plymouth to study a year degree. As I don\'t have the privilege to go to the house to have a viewing as I am from other country, I can only rely on the photographs that is provided on the website. Also, most of the houses have already been rented, there is one only house left to let from Unity Lets. My requirement are 2 room bedrooms ...
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Feb 13,2014
Minithumbdown
By:
Feb 13,2014
1 people found
this helpful
Unity Lets, well what can i say, they have been absolutely brilliant from the day i moved in. I had an inspection yesterday of my flat and because of the recent cold weather and having heating on consistently i have had some small problems with mould on the window. Within 20 minutes their maitenance team was here and cleaned all the mould off the windows and wall below. It was then discovered my property had no smoke alarms and the light in the bathroom wasn\'t regulation standards and again imm...
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Jan 06,2014
Minithumbdown
By:
Jan 06,2014
8 people found
this helpful
I have had nothing but terrible communication from Unity Lets. My time with them has consisted of false promises of fixing parts of the property, them ignoring multiple e-mails from me, rude phone calls and them not even abiding by lawful regulations of which a landlord should provide. We very rarely get 24 hours notice written or otherwise of somebody entering our property, they constantly assure us things will be fixed and then forget about us. I can not strongly enough stress the importanc...
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Was this helpful? Yes
Apr 27,2013
Minithumbdown
By:
Apr 27,2013
5 people found
this helpful
The house has everything you expect e.g. microwave, sofas, desk, shelves and a built in wardrobe and it was completely redecorated and refurbished during the summer before we were to move in. Mr Conyers promised myself and my parents that the house would be completed within the 2 weeks before I moved in on the 15th September 2012. On arrival there was no carpet, only one bathroom working, the locks hadn\'t been put on the bedroom doors and the decorators were still painting. There was dust ev...
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What agent could do to change your mind?
The staff and Mr Conyers all need to improve on communication and efficiency between themselves and with the tenants to provide the tenants with exactly what is promised in the contract and a pleasant experience so that they will use Unity Lets the next year.
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Last updated at 11:48 AM 10/03/2015 by allAgents

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Last updated at 11:48 AM 10/03/2015 by allAgents

Awards won by Unity Lets

Individual Branch Awards

Plymouth, PL4 8EX

Matthew Conyers - upload your photo Matthew Conyers
3 reviews

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John Groom - upload your photo John Groom
5 reviews

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Claire Tucker - upload your photo Claire Tucker
3 reviews

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Natalie Harris - upload your photo Natalie Harris
2 reviews

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Lauren Wilkins - upload your photo Lauren Wilkins
1 reviews

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melanie cude - upload your photo melanie cude
2 reviews

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john  - upload your photo john
1 reviews

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