• Joe Catcheside
    Joe Catcheside
  • Jack Moxey
    Jack Moxey
  • Tess Wigram
    Tess Wigram
  • Melinda Fonda
    Melinda Fonda
  • Felicity Nolan
    Felicity Nolan
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    Lindsay Tabberer-Stewart
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    Barbara Jewell
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    Katie Proctor
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    Abi Hann
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    Andy Sims
Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations.

While 'everyone' says that, our business is structured to ensu
Read full description...Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations.

While 'everyone' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples' lives are not commodities to be bought and sold like used cars or photocopiers. Second, if a staff member needs a 'bonus' to do their job properly, they have no place at our company.

So, we employ people whose motivation is to do a good job and to help people through the tricky times of moving home.

Of course we sell and rent lots of houses - we don't believe that anyone buys a house they don't like because the agent is a great salesperson, but we can help to you to present your home well if you are selling, and our marketing and follow-up is top class.

If you are buying, we are happy to help find something perfect for you, and we're very happy to advise on price, area and value, even if the house you've found is not on our books. After all, you are moving to our neighbourhood, and we want to make you welcome.

As the senior staff are landlords ourselves, we understand very well that a rental property is a business investment. That means we will give your rental property the best of care - which is great news for tenants, too, because a part of that is resolving any issues to keep the property in top condition and the current tenants happy.

Nobody - landlord or tenant - wants the house empty, or falling into disrepair because problems are left to grow. Landlords (and tenants) might also be reassured to know we don't charge the appalling extras that some other companies add in - so, no charge for 'viewing' for tenants or set-up for landlords; and no charges for (usually unnecessary) contract renewals.

We specialise in Residential Sales and Lettings, providing offices in Exeter and Dawlish, and services across south and mid Devon.
Aug 22,2017
Minithumbup
Felicity Nolan
Melinda Fonda
By: 'Martin Gee'
Aug 22,2017
1 people found
this helpful
My experience of Underhills was excellent. They went beyond the call of duty and were always positive and helpful in the selling process - even when prospective buyers were being difficult and demanding. They were throughout professional and communicated well through the process....
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Comment on agent fees
Very reasonable fees for a excellent service
Was this helpful? Yes
Aug 19,2017
Minithumbup
By: 'Mat'
Aug 19,2017
0 people found
this helpful
Underhill's were excellent in every respect. Lovely helpful staff and great service all round. Always keen to keep us informed every step of the way. Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2017
Minithumbup
Melinda Fonda
Abi Hann
By: 'Ciara'
Aug 19,2017
0 people found
this helpful
So glad we chose Underhills for our house sale. They worked really hard to make the move happen quickly and smoothly (we moved 8 weeks after instructing them to sell). Communication between us and our buyer was suberb - Underhills made the whole process easy and stress free....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbup
Andy Sims
Alex Ford
By: 'Mrs.Brown'
Aug 08,2017
0 people found
this helpful
The guys couldn't have done more to help me with the purchase of my house, and facilitated my every need when it came to me re-visiting my home many times and supporting me with the sale progress all together. Most importantly getting me in my home by the date I needed. Thank you!...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 24,2017
Minithumbup
Andy Sims
Felicity Nolan
By: 'Mr. Edwards'
Jul 24,2017
2 people found
this helpful
Used Underhills for the sale of my St.Thomas property. Andy valued my property honestly and talked me through how they would get the best price for my house and then did get me more than the asking price. Felicity progressed the move and seemed to be holding the whole process together chasing other agents in the chain and the lawyers. Could be happier with the services!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2017
Minithumbup
Jack Moxey
By: 'Adam'
Jul 11,2017
2 people found
this helpful
Always quick to let me know about any properties that may suit our needs and passing us on to a financial advisor to assist us even when we did not buy from Underhill....
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Mar 07,2017
Minithumbup
Felicity Nolan
Melinda Fonda
By: 'Damian Rodríguez'
Mar 07,2017
3 people found
this helpful
Great work during the whole process of purchasing our property. Felicity has been a fantastic professional, kind and keen to reply all of our queries. She has kept us posted with any news in very little time. Absolutely recommendable....
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Mar 04,2017
Minithumbup
Felicity Nolan
Abi Hann
By: 'Lucy and Sian'
Mar 04,2017
4 people found
this helpful
excellent. They were friendly; professional. So pleased. Melinda as well as we can't pick more than 2! We thought you were all great...
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Comment on agent fees
Great!
Was this helpful? Yes
Jan 30,2017
Minithumbup
Tess Wigram
By: 'Henry'
Jan 30,2017
10 people found
this helpful
Thank you for an excellent service over the past 10 years or so. Both we as landlords and our tenants have always valued your prompt and efficient working practices....
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Comment on agent fees
The fees reflect the quality of tenants attracted and the quality of the service offered.
Was this helpful? Yes
Jan 16,2017
Minithumbup
Tess Wigram
By: 'Claire'
Jan 16,2017
10 people found
this helpful
Tess and Sarah both helped me with re-renting my property. Tess always returned my many emails and gave to quick and accurate answers to my various and numerous queries, especially about dealing with ex-tenants and deposits. Sarah was also very helpful and offered some valuable insights and feedback that helped decide how to re-rent my property as quickly as possible. They also went above and beyond my expectations by checking in on my property when I was away as the previous tenant contacted...
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Comment on agent fees
Average
Was this helpful? Yes
Jan 09,2017
Minithumbup
Tess Wigram
By: 'Chris'
Jan 09,2017
10 people found
this helpful
I thought the service I received from viewing the property to getting the keys was fantastic. Underhills were great at ensuring a fast turnaround from the previous tenant as I needed to move in at short notice. Sarah was very thorough at going through all documentation associated with the tenancy and Tess has been fantastic at addressing any of my queries as and when they have arisen. I would thoroughly recommend!...
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Comment on agent fees
Agents fees were very reasonable compared to those I have paid previously
Was this helpful? Yes
Jan 06,2017
Minithumbup
Tess Wigram
By: 'Sarah Rajput'
Jan 06,2017
10 people found
this helpful
Tess took really good care of us and answered all our enquiries fast. We are delighted with the place she has found for us and we just can't thank her enough. She is very Nice and professionnal and so is the rest of the staff, would definitely recommand this agency to anyone that is looking for a New properly. Sarah....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbup
Tess Wigram
By: 'Mike G'
Jan 06,2017
10 people found
this helpful
On recommendation, I have recently let a property through Underhill; this with ease. All three members of staff assisting were friendly, efficient and have provided a high standard of communication throughout. Professional, with excellent local knowledge which is key, therefore happy to recommend this agent as a landlord....
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Nov 10,2016
Minithumbup
Felicity Nolan
By: 'Martin Gee'
Nov 10,2016
12 people found
this helpful
The service I received from Underhills, particularly Felicity, Annika & Melinda was excellent. They worked hard at finding a buyer & even when, through no fault of theirs, a buyer dropped out at the last minute, they went to work and found another one very quickly. They are all very knowledgeable and value professionally. I would recommend them without hesitation and they are all very charming people too. A pleasure to work with....
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Comment on agent fees
Value for money and appropriate.
Was this helpful? Yes
Oct 23,2016
Minithumbup
Katie Proctor
Barbara Jewell
By: 'Laura P'
Oct 23,2016
8 people found
this helpful
My husband and I have been tenants of a property managed by Underhill for 2 years, and our time here has been an absolute pleasure. They have been super all along, right from the very start when we first met with them looking for a property to let - they took the time to help match us with a property that ticked all of our requirements, moved the process along swiftly to suit our timescales, and we have enjoyed a trouble free and very pleasant tenancy. Any maintenance that was required throughou...
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Oct 19,2016
Minithumbup
Felicity Nolan
Melinda Fonda
By: 'Debbie'
Oct 19,2016
11 people found
this helpful
I was extremely pleased with the service, very friendly and helpful staff and I felt they all worked very hard selling my house, despite a few problems caused by buyers!...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
Felicity Nolan
By: 'Mark Newbery'
Oct 07,2016
14 people found
this helpful
I cannot speak highly enough about the service I recently received from Underhill Estate Agents and in particular Felicity who was looking after my sale.The transaction was fraught with problems along the chain from the outset but due to the professionalism and diligence of Felicity and the team a successful conclusion was reached. I would have no hesitation in using Underhills again and would gladly recommend them to anyone looking to sell in the area....
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Comment on agent fees
Underhills certainly earned every penny!
Was this helpful? Yes
Sep 28,2016
Minithumbup
Felicity Nolan
By: 'Mandy K'
Sep 28,2016
12 people found
this helpful
Both of the girls have done an excellent job at selling our property and keeping us informed along the way. A great, efficient and professional service from Underhills...
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Comment on agent fees
Excellent value.
Was this helpful? Yes
Sep 20,2016
Minithumbup
Melinda Fonda
Felicity Nolan
By: 'Mandy'
Sep 20,2016
11 people found
this helpful
From the beginning I was really impressed with the photos of my property, Melinda really showed my property to its full potential. Both Melinda and Felicity were friendly,professional and always available to speak with. The marketing of my property was excellent and resulted in a quick sale. I would not hesitate to use or recommend Underhills again. Thank you!...
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Comment on agent fees
The best price quoted out of all estate agents in Exeter
Was this helpful? Yes
Sep 12,2016
Minithumbup
Tess Wigram
By: 'Daniel'
Sep 12,2016
12 people found
this helpful
Underhills have provided an excellent service for us for many years. We have purchased and subsequently let properties through them. Their service is second to none. Tess was always very helpful and prompt in replying to any questions we had. We will continue to use Underhills in the future....
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Comment on agent fees
Fees were very good.
Was this helpful? Yes
Sep 10,2016
Minithumbdown
By: 'Kiran Beer'
Sep 10,2016
4 people found
this helpful
Having agreed on a purchaser from several offers, the service that the estate agent provided became very much an (e-mail) forwarding service - there appeared to be little understanding of information I had already provided and there was no filter on requests that came through, be it from solicitors or purchaser. Whole process was quite frustrating....
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By: Joe Catcheside
Oct 05, 2016
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Hello Kiran, Many thanks for taking the time to review our service. I’m very sorry if you felt our communication with you wasn’t as smooth, or as filtered, as you’d have liked. At the time, though, you asked us to send everything to you by email because of the shift patterns of your work, and we thought we were doing the right thing. I’m glad that you highlight that we secured several offers on your home. Indeed, you’ll know we got an above-asking price offer, and that even af ...
Jul 22,2016
Minithumbup
Tess Wigram
By: 'Monika'
Jul 22,2016
21 people found
this helpful
Having rented a number of properties from various agents over the years, I'd like to say that the service I have received from Underhill regarding my latest home has been far and away the best. Tess was wonderfully patient with (and prompt in replying to) the hundreds of emails I had to send her either regarding queries about the move or simply to sort out any anxieties I was having. And Underhill's system for processing the move is superb (ie. closing/opening meter reads etc), paperwork is clea...
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Comment on agent fees
Excellent value
Was this helpful? Yes
By: Joe Catcheside
Jul 22, 2016
View all comments (1)
Hi Monika, many thanks for your kind words. We do very strongly believe that the best way to look after our Landlords, is to look after our tenants. Happy tenants care for their home, pay rent on time, and stay for as long as their circumstances allow. Doing the right thing by our tenants is the best way to make sure our Landlords' investments are looked after, and void periods are avoided. As you will know, we don't seek to charge either tenants or landlords for those nasty and unne ...
Jun 27,2016
Minithumbup
Tess Wigram
By: 'Jack Bing'
Jun 27,2016
21 people found
this helpful
My housemate and I were two postgraduate students looking for (last minute) accommodation in Exeter. As our housing agent, Tess guided us through the entire process from paying our deposit to leaving the property and retrieving our deposit. Throughout the entire year Tess - and concomitantly Underhills - provided exceptional service, often going beyond what was expected of a housing agent. Tess was highly efficient and quick to reply to our requests on a variety of topics from posting offici...
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By: Joe Catcheside
Jul 18, 2016
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Thanks for taking the time to review our company, Jack. We are very pleased with your comments, though you'll see from the other reviews that we are very aware of how professional and diligent Tess and her team are! We hope that we can help you with your property needs in the future. ...
Jun 10,2016
Minithumbup
Melinda Fonda
Felicity Nolan
By: 'Sally'
Jun 10,2016
19 people found
this helpful
We chose Underhills as we prefer to deal with small local firms and are so pleased we did . Underhills Cowick St were 100 % helpful, courteous and friendly . They put up with our numerous visits with smiley faces at all times and sold our house for the price we wanted . Fab !!...
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Comment on agent fees
Worth every penny
Was this helpful? Yes
By: Joe Catcheside
Jul 18, 2016
View all comments (1)
Hi Sally, thanks for taking the time to post your review. It was great to be able to help you, and we really appreciate your feedback. Being a local, family firm, it means so much to us to serve our community with a smile! ...
Apr 30,2016
Minithumbup
Lindsay Tabberer-Stewart
By: 'R & A'
Apr 30,2016
19 people found
this helpful
We are very satisfied with the service we get in connection with renting our property. They found ideal tenants straight away and they have now been trouble free for over two years. There have been some issues with the building that contains our flat, and these have been dealt with faultlessly by the agents....
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Comment on agent fees
The fees are reasonable and inclusive, with no hidden extras.
Was this helpful? Yes
By: Joe Catcheside
Jul 18, 2016
View all comments (1)
Thank you so much for your kind words. We really do try our utmost to make sure everything goes smoothly, but its comments like this that make it all worth while. ...
Apr 28,2016
Minithumbup
By: 'Giles'
Apr 28,2016
19 people found
this helpful
Nikki has been wonderful, always keeping me up to date and going the extra mile on numerous occasions. She has helped find an attractive investment property for me to purchase, assisted in the purchase process and finally finding a good tenant....
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Comment on agent fees
Great value for money
Was this helpful? Yes
By: Joe Catcheside
Jul 18, 2016
View all comments (1)
Thanks, Giles, for your kind comments. We know that it is very important to give support and peace of mind to our Landlord clients who, like yourselves, are rarely in the South West, and so rely on us to look after your investment portfolio. It's great to be appreciated! ...
Apr 28,2016
Minithumbup
Tess Wigram
By: 'Underhills'
Apr 28,2016
17 people found
this helpful
Underhills have proved to be a very competent and efficient managing agents. From the outset when they decided to to enter the world of management from house agency only they soon formed a very sound team who have become very knowledgeable in the complex property world and very reliable in all aspects gained from experience. As a person very much involved in property I can thoroughly recommend them to others requiring sound management and advice...
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Comment on agent fees
A fee acceptable to both sides as fair and proper
Was this helpful? Yes
By: Joe Catcheside
Jul 28, 2016
View all comments (1)
Hello, our anonymous reviewer! We are very glad that you've found our service meets your needs and expectations, and your endorsement is genuinely appreciated by Tess and her team.... even if we don't know who you are! ...
Apr 22,2016
Minithumbup
Tess Wigram
Lindsay Tabberer-Stewart
By: 'E.Mullins'
Apr 22,2016
21 people found
this helpful
As overseas landlords, we're very happy with the service we've received from Tess and Lindsay at Underhill and would certainly recommend them to others considering letting in the Exeter area....
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Comment on agent fees
Competitive fees within the Exeter area
Was this helpful? Yes
Apr 06,2016
Minithumbup
Tess Wigram
By: 'Tim'
Apr 06,2016
19 people found
this helpful
The Lettings team at Underhill are excellent and I have been very happy with their service provided. In particular, Tess Wigram has been a very positive and professional member of staff helping guide me through the management of my investment property. She is very good at keeping everyone informed of issues as and when they arise....
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Was this helpful? Yes
By: Joe Catcheside
Jul 28, 2016
View all comments (1)
Hi Tim, we really appreciate your thoughtful words about Tess and the Lettings team. We are very aware that our Landlords' properties are an investment in their future... indeed, for an increasing number of people, rental properties have replaced pension funds as a life-long asset plan. Moreover, we find the best way to look after a property, is to look after the tenants who have made it their home. It's a win-sin situation that we strive for, and we're glad that it is working for you. ...
Mar 09,2016
Minithumbup
Tess Wigram
By: 'Tom Wright'
Mar 09,2016
21 people found
this helpful
Happy with the service, Tess is very friendly and is great at getting back to me. Resolves any issue on the day if not the next day. Thanks!...
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Was this helpful? Yes
By: Joe Catcheside
Jul 28, 2016
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Hello Tom, thanks for taking the trouble to write a few lines for us. We really do try to go over and above to make sure our customers are catered for. Your comments are very much appreciated. ...

TPOS DPS


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Job vacancies

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Agent Fees

Our Lettings Team prides itself in our policy of upfront and honest fees, with no hidden extras.

We do not charge Landlords any set-up fees, or signing fees, or renewal fees. We won't sting you for unexpected bills; we don;t charge any markup on works needed on your property (in fact, we use our leverage with suppliers to get you the best deal).

For tenants, we do not charge fees for sight of our list, or viewing our properties. We don't charge signing fees or renewal fees on contracts. There are no "non-refundable deposits". The only fees we charge are for referencing, and that in itself acts as a deposit for a tenancy (subject to passing the checks, of course).

By being open, honest and fair to all parties, we seek to create long-term tenancies that give both Landlord and tenant. security and peace of mind.

Our sales team operates a unique 'Set Your Own Fee' system.... call for details!

We are customer-led, so we can work to fixed fees or % if you prefer... it all depends upon what best suits the individual customer.
Last updated at 3:40 PM 19/07/2016 by allAgents

Complaints Procedure

In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure.

If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.

If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.

The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.

In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Last updated at 3:40 PM 19/07/2016 by allAgents

Awards won by Underhill Real Estate Agents

Individual Branch Awards

Exeter, EX1 1EE


Exeter City Centre
67 South Street, Exeter EX1 1EE
(22)
Exeter St Thomas
109 Cowick Street, Exeter EX4 1JE
(16)


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