Underhill Estate Agents
4.9/5, 55 reviews
96% recommended
95% sales valuation accuracy
96% sales fee satisfaction
Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations.While 'everyone' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples' lives are not ... show more Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations.

While 'everyone' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples' lives are not commodities to be bought and sold like used cars or photocopiers. Second, if a staff member needs a 'bonus' to do their job properly, they have no place at our company.

So, we employ people whose motivation is to do a good job and to help people through the tricky times of moving home.

Of course we sell and rent lots of houses - we don't believe that anyone buys a house they don't like because the agent is a great salesperson, but we can help to you to present your home well if you are selling, and our marketing and follow-up is top class.

If you are buying, we are happy to help find something perfect for you, and we're very happy to advise on price, area and value, even if the house you've found is not on our books. After all, you are moving to our neighbourhood, and we want to make you welcome.

As the senior staff are landlords ourselves, we understand very well that a rental property is a business investment. That means we will give your rental property the best of care - which is great news for tenants, too, because a part of that is resolving any issues to keep the property in top condition and the current tenants happy.

Nobody - landlord or tenant - wants the house empty, or falling into disrepair because problems are left to grow. Landlords (and tenants) might also be reassured to know we don't charge the appalling extras that some other companies add in - so, no charge for 'viewing' for tenants or set-up for landlords; and no charges for (usually unnecessary) contract renewals.

We specialise in Residential Sales and Lettings, providing offices in Exeter and Dawlish, and services across south and mid Devon.
Underhill Estate Agents - Estate Agents in Exeter and Dawlish | Property For Sale and To Let

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £24,000 £265,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 0 11 1 19 1 7 0 2 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Underhill Estate Agents Branches (view all 2)

“Andy and the team went above and beyond with ......”

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Aug 28,2019
Minithumbup
Andy
By: 'Sari Wallen'
Aug 28,2019
0 people found
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Andy and the team went above and beyond with our house, we were fully aware that it would take time to sell but the support and the feedback from Underhills meant we felt a lot more comfortable. They helped us through the process and I ...
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“Really dissappointed...”

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Jun 07,2019
Minithumbup
By: 'DISSAPPOINTED'
Jun 07,2019
0 people found
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False assurances. Promised to keep in touch on a weekly basis and didn't. Said there wasn't any reason why any house shouldn't sell within 4 weeks, ours didn't and nor did our neighbours who were also with Underhills. Both now with other agents. Apparently over 90% of ...
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“purchasing a property...”

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Feb 13,2019
Minithumbup
Andy
Will
By: 'Barbara'
Feb 13,2019
0 people found
this helpful
Andy and Will went beyond expectation when i purchased a property. Nothing was too much trouble. explained everything in detail. Would certainly recommend Underhills when purchasing a property....
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Comment on agent fees
Not applicable
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“Highly professional and always willing to go beyond any expectations, always very helpful and willing to help in any way. A pleasure to deal with....”

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Dec 14,2018
Minithumbup
Andy
Will
By: 'Kirsty smith'
Dec 14,2018
0 people found
this helpful
Highly professional and always willing to go beyond any expectations, always very helpful and willing to help in any way. A pleasure to deal with....
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Good
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“Excellent Professional Service...”

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Dec 10,2018
Minithumbup
By: 'GarethDavies66'
Dec 10,2018
0 people found
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The whole transaction from initial viewing to picking up the keys was painless Very friendly branch with professional knowledgeable staff Would highly recommend...
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N/A
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“I can highly recommend Underhills Estate Agents. The entire process of selling was done seamlessly, and very professional throughout....”

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Nov 23,2018
Minithumbup
Andy
By: 'Rachel'
Nov 23,2018
0 people found
this helpful
Andy could not have been more helpful. His professional manner, advice and support throughout the process made our experience of selling very positive. This was especially welcome as we do not live locally. I would highly recommend Underhills....
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Comment on agent fees
Good value.
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“Underhills Exeter...”

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Oct 22,2018
Minithumbup
By: 'Peter Van Nuffelen'
Oct 22,2018
0 people found
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We have rented our property through Underhill for more than 10 years. The staff has always been efficient, helpful, proactive and friendly. They were also very helpful when we finally decided to sell the property....
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Comment on agent fees
very reasonable
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By: Pete Gilmour
May 06, 2019
View all comments (2)
Just a quick email to thank your team in South Street for the excellent, professional service they provide. You may get emails complaining about service but sometimes we forget to tell you about the good service that we experience. It can be a difficult act to balance the requirements of both tenants and landlord it what is sometimes an demanding environment but I feel that both Jon and Ed do this very well. I have been with quite a few letting agents over the years but I think your current ...

“Totally professional - highly recommend...”

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Oct 17,2018
Minithumbup
Andy
Will
By: 'Will G'
Oct 17,2018
0 people found
this helpful
Andy and the team couldn't have done more to ensure a smooth and timely sale for us. Communication was outstanding throughout, Andy continued to support us post-completion, consistently going above and beyond his duties! Underhill came highly recommend, we've used them twice, and continue to ...
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Comment on agent fees
Excellent - highly competitive.
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“good service...”

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Sep 18,2018
Minithumbup
Andy
By: 'Alexa C'
Sep 18,2018
0 people found
this helpful
Andy Sims is a pleasure to do business with. He has a clear idea of property values, makes sensible suggestions - and found our buyer very quickly! He was also quick to resolve some hold-ups our buyer had along the way, keeping us updated and ...
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Comment on agent fees
very fair
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“Underhills South Street Exeter...”

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Aug 01,2018
Minithumbup
Melinda
By: 'Jan'
Aug 01,2018
0 people found
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I always found Underhills professional, honest, polite and very helpful in all my dealings with them as letting agents. I would certainly recommend them to anyone who is a landlord....
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Comment on agent fees
The fees were fine, pretty standard I think.
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“Excellent Service...”

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Jul 09,2018
Minithumbup
Andy
By: 'Rachel'
Jul 09,2018
0 people found
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Underhill, specifically Andy, offered a personal, first class service throughout. I was impressed by the dedication by Andy and the team, together with their commitment to ensure (within their capacity) all ran smoothly. Communication from Underhill was speedy and I was always well informed of ...
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N/A
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“Helpful and efficient...”

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May 04,2018
Minithumbup
Andy
By: 'RichardWoollacott'
May 04,2018
0 people found
this helpful
Dealt with Andy Sims for our house purchase. He was always very helpful and approachable throughout the whole stressful process! Thanks Andy!...
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“A long wait !...”

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Mar 31,2018
Minithumbup
Andy
Alex
By: 'Steven H'
Mar 31,2018
0 people found
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Big thanks must go to Andy Sims, for he worked very hard to see our sale went through and made sure all parties in the chain stayed positive during the 6 months this took to complete due to the property we were buying being sold was ...
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Comment on agent fees
Fees were agreed at an early stage and we were happy. Good we be our comment here .
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“Delighted with the service from Underhill estate agents. Andy was ......”

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Oct 13,2017
Minithumbup
By: 'Stewart'
Oct 13,2017
1 people found
this helpful
Delighted with the service from Underhill estate agents. Andy was knowledgeable, helpful and efficient. The process of buying through Underhill was easy and straightforward. Nothing was too much trouble and all queries were answered quickly and accurately. Working with Andy and his team made house ...
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Comment on agent fees
Not applicable
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“I'm not going to review a single person as so ......”

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Sep 29,2017
Minithumbup
By: 'Samuel'
Sep 29,2017
0 people found
this helpful
I'm not going to review a single person as so many helped us through the long long journey. Service was outstanding from start to finish. I wouldn't hesitate to use them again in the future...
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Comment on agent fees
Very responsible for the amount of work that they completed.
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“My experience of Underhills was excellent. They went beyond the ......”

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Aug 22,2017
Minithumbup
Felicity
Melinda
By: 'Martin Gee'
Aug 22,2017
1 people found
this helpful
My experience of Underhills was excellent. They went beyond the call of duty and were always positive and helpful in the selling process - even when prospective buyers were being difficult and demanding. They were throughout professional and communicated well through the process....
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Comment on agent fees
Very reasonable fees for a excellent service
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“Underhill's were excellent in every respect. Lovely helpful staff and ......”

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Aug 19,2017
Minithumbup
By: 'Mat'
Aug 19,2017
0 people found
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Underhill's were excellent in every respect. Lovely helpful staff and great service all round. Always keen to keep us informed every step of the way. Thank you!...
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Comment on agent fees
Good
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“So glad we chose Underhills for our house sale. They ......”

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Aug 19,2017
Minithumbup
Melinda
Abi
By: 'Ciara'
Aug 19,2017
0 people found
this helpful
So glad we chose Underhills for our house sale. They worked really hard to make the move happen quickly and smoothly (we moved 8 weeks after instructing them to sell). Communication between us and our buyer was suberb - Underhills made the whole process easy and ...
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Good
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“Used Underhills for the sale of my St.Thomas property. ......”

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Jul 24,2017
Minithumbup
Andy
Felicity
By: 'Mr. Edwards'
Jul 24,2017
2 people found
this helpful
Used Underhills for the sale of my St.Thomas property. Andy valued my property honestly and talked me through how they would get the best price for my house and then did get me more than the asking price. Felicity progressed the move and seemed ...
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Comment on agent fees
Good
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“Great work during the whole process of purchasing our property.......”

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Mar 07,2017
Minithumbup
Felicity
Melinda
By: 'Damian Rodríguez'
Mar 07,2017
3 people found
this helpful
Great work during the whole process of purchasing our property. Felicity has been a fantastic professional, kind and keen to reply all of our queries. She has kept us posted with any news in very little time. Absolutely recommendable....
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“excellent. They were friendly; professional. So pleased. Melinda as well ......”

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Mar 04,2017
Minithumbup
Felicity
Abi
By: 'Lucy and Sian'
Mar 04,2017
4 people found
this helpful
excellent. They were friendly; professional. So pleased. Melinda as well as we can't pick more than 2! We thought you were all great...
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Comment on agent fees
Great!
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“Thank you for an excellent service over the past 10 years ......”

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Jan 30,2017
Minithumbup
By: 'Henry'
Jan 30,2017
11 people found
this helpful
Thank you for an excellent service over the past 10 years or so. Both we as landlords and our tenants have always valued your prompt and efficient working practices....
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Comment on agent fees
The fees reflect the quality of tenants attracted and the quality of the service offered.
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“I thought the service I received from viewing the property ......”

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Jan 09,2017
Minithumbup
By: 'Chris'
Jan 09,2017
10 people found
this helpful
I thought the service I received from viewing the property to getting the keys was fantastic. Underhills were great at ensuring a fast turnaround from the previous tenant as I needed to move in at short notice. Sarah was very thorough at going through all ...
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Comment on agent fees
Agents fees were very reasonable compared to those I have paid previously
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“Tess took really good care of us and answered all ......”

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Jan 06,2017
Minithumbup
By: 'Sarah Rajput'
Jan 06,2017
10 people found
this helpful
Tess took really good care of us and answered all our enquiries fast. We are delighted with the place she has found for us and we just can't thank her enough. She is very Nice and professionnal and so is the rest of the staff, ...
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Comment on agent fees
Good
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“On recommendation, I have recently let a property through Underhill; ......”

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Jan 06,2017
Minithumbup
By: 'Mike G'
Jan 06,2017
11 people found
this helpful
On recommendation, I have recently let a property through Underhill; this with ease. All three members of staff assisting were friendly, efficient and have provided a high standard of communication throughout. Professional, with excellent local knowledge which is key, therefore happy to recommend this agent ...
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“My husband and I have been tenants of a property ......”

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Oct 23,2016
Minithumbup
By: 'Laura P'
Oct 23,2016
8 people found
this helpful
My husband and I have been tenants of a property managed by Underhill for 2 years, and our time here has been an absolute pleasure. They have been super all along, right from the very start when we first met with them looking for a property ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure.

If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.

If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.

The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.

In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Last updated at 4:29 PM 18/04/2019 by allAgents

Awards won by Underhill Estate Agents

Individual Branch Awards

Exeter, EX4

Exeter, EX1


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