• Staff picture
    Andy
  • Staff picture
    Will
  • Staff picture
    Melinda
  • Staff picture
    Felicity
  • Staff picture
    Abi
  • Staff picture
    Alex
  • Staff picture
    Dan
Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations.

While 'everyone' says that, our business is structured to ensu
Read full description...Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations.

While 'everyone' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples' lives are not commodities to be bought and sold like used cars or photocopiers. Second, if a staff member needs a 'bonus' to do their job properly, they have no place at our company.

So, we employ people whose motivation is to do a good job and to help people through the tricky times of moving home.

Of course we sell and rent lots of houses - we don't believe that anyone buys a house they don't like because the agent is a great salesperson, but we can help to you to present your home well if you are selling, and our marketing and follow-up is top class.

If you are buying, we are happy to help find something perfect for you, and we're very happy to advise on price, area and value, even if the house you've found is not on our books. After all, you are moving to our neighbourhood, and we want to make you welcome.

As the senior staff are landlords ourselves, we understand very well that a rental property is a business investment. That means we will give your rental property the best of care - which is great news for tenants, too, because a part of that is resolving any issues to keep the property in top condition and the current tenants happy.

Nobody - landlord or tenant - wants the house empty, or falling into disrepair because problems are left to grow. Landlords (and tenants) might also be reassured to know we don't charge the appalling extras that some other companies add in - so, no charge for 'viewing' for tenants or set-up for landlords; and no charges for (usually unnecessary) contract renewals.

We specialise in Residential Sales and Lettings, providing offices in Exeter and Dawlish, and services across south and mid Devon.

“Underhills Exeter...”

Oct 22,2018
Minithumbup
By: 'Peter Van Nuffelen'
Oct 22,2018
0 people found
this helpful
We have rented our property through Underhill for more than 10 years. The staff has always been efficient, helpful, proactive and friendly. They were also very helpful when we finally decided to sell the property....
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Comment on agent fees
very reasonable
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By: Melinda Fonda
Oct 22, 2018
View all comments (1)
Thank you for your kind words. It has been a pleasure working with you over the years and we wish you the very best for your future plans. Please feel free to pop in and see us when you are next in Exeter. Kind regards Melinda Underhill Real Estate Agents 01392 272202 ...

“Totally professional - highly recommend...”

Oct 17,2018
Minithumbup
Andy
Will
By: 'Will G'
Oct 17,2018
0 people found
this helpful
Andy and the team couldn't have done more to ensure a smooth and timely sale for us. Communication was outstanding throughout, Andy continued to support us post-completion, consistently going above and beyond his duties! Underhill came highly recommend, we've used them twice, and ...
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Comment on agent fees
Excellent - highly competitive.
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“good service...”

Sep 18,2018
Minithumbup
Andy
By: 'Alexa C'
Sep 18,2018
0 people found
this helpful
Andy Sims is a pleasure to do business with. He has a clear idea of property values, makes sensible suggestions - and found our buyer very quickly! He was also quick to resolve some hold-ups our buyer had along the way, keeping us updated and ...
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Comment on agent fees
very fair
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“Underhills South Street Exeter...”

Aug 01,2018
Minithumbup
Melinda
By: 'Jan'
Aug 01,2018
0 people found
this helpful
I always found Underhills professional, honest, polite and very helpful in all my dealings with them as letting agents. I would certainly recommend them to anyone who is a landlord....
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Comment on agent fees
The fees were fine, pretty standard I think.
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“Excellent Service...”

Jul 09,2018
Minithumbup
Andy
By: 'Rachel'
Jul 09,2018
0 people found
this helpful
Underhill, specifically Andy, offered a personal, first class service throughout. I was impressed by the dedication by Andy and the team, together with their commitment to ensure (within their capacity) all ran smoothly. Communication from Underhill was speedy and I was always well informed of ...
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Comment on agent fees
N/A
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“Helpful and efficient...”

May 04,2018
Minithumbup
Andy
By: 'RichardWoollacott'
May 04,2018
0 people found
this helpful
Dealt with Andy Sims for our house purchase. He was always very helpful and approachable throughout the whole stressful process! Thanks Andy!...
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“Above and Beyond...”

Apr 07,2018
Minithumbup
Andy
Will
By: 'Jean Bewick'
Apr 07,2018
1 people found
this helpful
I would like to say how very impressed I have been with the exceptional care and service I have received from Andy Sims, Will and Dan from Underhills Estate Agents in Cowick Street, Exeter. They introduced me to the amazing marketing techniques of a Drone, ...
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Comment on agent fees
Very good, especially for the extra care and extra jobs provided
Attachments

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“A long wait !...”

Mar 31,2018
Minithumbup
Andy
Alex
By: 'Steven H'
Mar 31,2018
0 people found
this helpful
Big thanks must go to Andy Sims, for he worked very hard to see our sale went through and made sure all parties in the chain stayed positive during the 6 months this took to complete due to the property we were buying being sold was ...
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Comment on agent fees
Fees were agreed at an early stage and we were happy. Good we be our comment here .
Was this helpful? Yes
Oct 13,2017
Minithumbup
By: 'Stewart'
Oct 13,2017
1 people found
this helpful
Delighted with the service from Underhill estate agents. Andy was knowledgeable, helpful and efficient. The process of buying through Underhill was easy and straightforward. Nothing was too much trouble and all queries were answered quickly and accurately. Working with Andy and his team made house ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Oct 03,2017
Minithumbup
By: 'Kelly Johnson'
Oct 03,2017
2 people found
this helpful
I don't often write reviews but felt compelled to write this because the service from Underhills really was outstanding. I appreciated not being given the sales pitch I'd expected in favour of some honest and frank advice. The whole team* supported me thought ...
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Comment on agent fees
Same as every other agent i spoke to in the area.
Was this helpful? Yes
Sep 29,2017
Minithumbup
By: 'Samuel'
Sep 29,2017
0 people found
this helpful
I'm not going to review a single person as so many helped us through the long long journey. Service was outstanding from start to finish. I wouldn't hesitate to use them again in the future...
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Comment on agent fees
Very responsible for the amount of work that they completed.
Was this helpful? Yes
Aug 22,2017
Minithumbup
Felicity
Melinda
By: 'Martin Gee'
Aug 22,2017
1 people found
this helpful
My experience of Underhills was excellent. They went beyond the call of duty and were always positive and helpful in the selling process - even when prospective buyers were being difficult and demanding. They were throughout professional and communicated well through the process....
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Comment on agent fees
Very reasonable fees for a excellent service
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Aug 19,2017
Minithumbup
By: 'Mat'
Aug 19,2017
0 people found
this helpful
Underhill's were excellent in every respect. Lovely helpful staff and great service all round. Always keen to keep us informed every step of the way. Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2017
Minithumbup
Melinda
Abi
By: 'Ciara'
Aug 19,2017
0 people found
this helpful
So glad we chose Underhills for our house sale. They worked really hard to make the move happen quickly and smoothly (we moved 8 weeks after instructing them to sell). Communication between us and our buyer was suberb - Underhills made the whole process easy and ...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 24,2017
Minithumbup
Andy
Felicity
By: 'Mr. Edwards'
Jul 24,2017
2 people found
this helpful
Used Underhills for the sale of my St.Thomas property. Andy valued my property honestly and talked me through how they would get the best price for my house and then did get me more than the asking price. Felicity progressed the move and seemed ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2017
Minithumbup
Felicity
Melinda
By: 'Damian Rodríguez'
Mar 07,2017
3 people found
this helpful
Great work during the whole process of purchasing our property. Felicity has been a fantastic professional, kind and keen to reply all of our queries. She has kept us posted with any news in very little time. Absolutely recommendable....
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Mar 04,2017
Minithumbup
Felicity
Abi
By: 'Lucy and Sian'
Mar 04,2017
4 people found
this helpful
excellent. They were friendly; professional. So pleased. Melinda as well as we can't pick more than 2! We thought you were all great...
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Comment on agent fees
Great!
Was this helpful? Yes
Jan 30,2017
Minithumbup
By: 'Henry'
Jan 30,2017
11 people found
this helpful
Thank you for an excellent service over the past 10 years or so. Both we as landlords and our tenants have always valued your prompt and efficient working practices....
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Comment on agent fees
The fees reflect the quality of tenants attracted and the quality of the service offered.
Was this helpful? Yes
Jan 16,2017
Minithumbup
By: 'Claire'
Jan 16,2017
11 people found
this helpful
Tess and Sarah both helped me with re-renting my property. Tess always returned my many emails and gave to quick and accurate answers to my various and numerous queries, especially about dealing with ex-tenants and deposits. Sarah was also very helpful and offered some valuable ...
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Comment on agent fees
Average
Was this helpful? Yes
Jan 09,2017
Minithumbup
By: 'Chris'
Jan 09,2017
10 people found
this helpful
I thought the service I received from viewing the property to getting the keys was fantastic. Underhills were great at ensuring a fast turnaround from the previous tenant as I needed to move in at short notice. Sarah was very thorough at going through all ...
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Comment on agent fees
Agents fees were very reasonable compared to those I have paid previously
Was this helpful? Yes
Jan 06,2017
Minithumbup
By: 'Sarah Rajput'
Jan 06,2017
10 people found
this helpful
Tess took really good care of us and answered all our enquiries fast. We are delighted with the place she has found for us and we just can't thank her enough. She is very Nice and professionnal and so is the rest of the staff, ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbup
By: 'Mike G'
Jan 06,2017
11 people found
this helpful
On recommendation, I have recently let a property through Underhill; this with ease. All three members of staff assisting were friendly, efficient and have provided a high standard of communication throughout. Professional, with excellent local knowledge which is key, therefore happy to recommend this agent ...
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Was this helpful? Yes
Nov 10,2016
Minithumbup
Felicity
By: 'Martin Gee'
Nov 10,2016
12 people found
this helpful
The service I received from Underhills, particularly Felicity, Annika & Melinda was excellent. They worked hard at finding a buyer & even when, through no fault of theirs, a buyer dropped out at the last minute, they went to work and found another one very ...
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Comment on agent fees
Value for money and appropriate.
Was this helpful? Yes
Oct 23,2016
Minithumbup
By: 'Laura P'
Oct 23,2016
8 people found
this helpful
My husband and I have been tenants of a property managed by Underhill for 2 years, and our time here has been an absolute pleasure. They have been super all along, right from the very start when we first met with them looking for a property ...
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Was this helpful? Yes
Oct 19,2016
Minithumbup
Felicity
Melinda
By: 'Debbie'
Oct 19,2016
11 people found
this helpful
I was extremely pleased with the service, very friendly and helpful staff and I felt they all worked very hard selling my house, despite a few problems caused by buyers!...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
Felicity
By: 'Mark Newbery'
Oct 07,2016
14 people found
this helpful
I cannot speak highly enough about the service I recently received from Underhill Estate Agents and in particular Felicity who was looking after my sale.The transaction was fraught with problems along the chain from the outset but due to the professionalism and diligence of ...
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Comment on agent fees
Underhills certainly earned every penny!
Was this helpful? Yes
Sep 28,2016
Minithumbup
Felicity
By: 'Mandy K'
Sep 28,2016
12 people found
this helpful
Both of the girls have done an excellent job at selling our property and keeping us informed along the way. A great, efficient and professional service from Underhills...
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Comment on agent fees
Excellent value.
Was this helpful? Yes
Sep 20,2016
Minithumbup
Melinda
Felicity
By: 'Mandy'
Sep 20,2016
11 people found
this helpful
From the beginning I was really impressed with the photos of my property, Melinda really showed my property to its full potential. Both Melinda and Felicity were friendly,professional and always available to speak with. The marketing of my property was excellent and resulted in ...
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Comment on agent fees
The best price quoted out of all estate agents in Exeter
Was this helpful? Yes
Sep 12,2016
Minithumbup
By: 'Daniel'
Sep 12,2016
13 people found
this helpful
Underhills have provided an excellent service for us for many years. We have purchased and subsequently let properties through them. Their service is second to none. Tess was always very helpful and prompt in replying to any questions we had. We will continue to use ...
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Comment on agent fees
Fees were very good.
Was this helpful? Yes
Sep 10,2016
Minithumbdown
By: 'Kiran Beer'
Sep 10,2016
4 people found
this helpful
Having agreed on a purchaser from several offers, the service that the estate agent provided became very much an (e-mail) forwarding service - there appeared to be little understanding of information I had already provided and there was no filter on requests that came through, ...
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Was this helpful? Yes
By: Joe Catcheside
Oct 05, 2016
View all comments (1)
Hello Kiran, Many thanks for taking the time to review our service. I’m very sorry if you felt our communication with you wasn’t as smooth, or as filtered, as you’d have liked. At the time, though, you asked us to send everything to you by email because of the shift patterns of your work, and we thought we were doing the right thing. I’m glad that you highlight that we secured several offers on your home. Indeed, you’ll know we got an above-asking price offer, and that even af ...

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Fees

Our sales team operates a unique 'Set Your Own Fee' system.... call for details!

We are customer-led, so we can work to fixed fees or % if you prefer... it all depends upon what best suits the individual customer.

Our Lettings Team prides itself in our policy of upfront and honest fees, with no hidden extras.

We do not charge Landlords any set-up fees, or signing fees, or renewal fees. We won't sting you for unexpected bills; we don;t charge any markup on works needed on your property (in fact, we use our leverage with suppliers to get you the best deal).

For tenants, we do not charge fees for sight of our list, or viewing our properties. We don't charge signing fees or renewal fees on contracts. There are no "non-refundable deposits". The only fees we charge are for referencing, and that in itself acts as a deposit for a tenancy (subject to passing the checks, of course).

By being open, honest and fair to all parties, we seek to create long-term tenancies that give both Landlord and tenant. security and peace of mind.
Last updated at 18/07/2016, 3:38 PM by allAgents

Complaints Procedure

In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure.

If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.

If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.

The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.

In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Last updated at 11:54 AM 01/10/2018 by Andy Sims

Exeter City Centre
67 South Street, Exeter EX1 1EE
(23)
St Thomas
109 Cowick Street, Exeter EX4 1JE
(24)


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