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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 750 Reviews
95% Recommended
100% letting valuation accuracy
95% letting fee satisfaction
TVG Lettings
First Floor, 8-10 Allerton Road, Liverpool, Merseyside
L18 1LN
0151 640 0340
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 95.00% | £375 | £9,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 248 | 15 | 421 | 27 | 0 | 0 | 0 | 0 | 36 | 2 |
How to make a complaint There are a number of key stages in our complaints procedure. Where your complaint is made orally, you will be asked to send a written summary of that complaint to the contact detailed on this leaflet if we have not been able to respond this via telephone. Once we have received the written summary of the complaint, we will contact you, in writing, within seven days where possible, to inform you of our understanding of the circumstances. You will then be invited to make any comments you have in relation to this. Within 21 days, where possible, of receipt of your written summary, we will write to you in order to inform you of the outcome of the investigation into your complaint and what actions have been or will be taken. If you are dissatisfied with any aspect of the handling of your complaint, you should write to our Head Office, Imperial Buildings, 9 Dale St, Liverpool L2 2SH. The Managing Director will then personally conduct a separate review of your complaint and its investigation and contact you within seven days, where possible, to inform you of the conclusions. If you remain dissatisfied with any aspect of the handling of your complaint, we will attempt to resolve this promptly through negotiations or otherwise agree to enter into mediation with you in accordance with the relevant body responsible for dispute resolution as detailed within the relevant sections of this leaflet. This may include the Centre for Dispute Resolution (CEDR) model mediation procedure or the mediation process operated by the Royal Institution of Chartered Surveyors. The first stage in dealing with any complaint is to contact the branch manager dealing with the case. If you feel this is not appropriate or that the issue has not been resolved satisfactorily please write to the point of contact provided within this leaflet. General Comments If you wish to raise any issues regarding our services or our in-house complaints procedure, these should be addressed to Imperial Buildings, 9 Dale St, Liverpool L2 2SH If you have a complaint about our Property Management Service, the complaint should be addressed to customerservice@venmores.co.uk or via post, Imperial Buildings, 9 Dale St, Liverpool L2 2 SH Where your complaint is made orally, you will be asked to send a written summary of that complaint to the contact detailed on this leaflet if we have not been able to respond this via telephone. Once we have received the written summary of the complaint, we will acknowledge your complaint in writing. It will then be forward on to the department/branch manager who will contact you within seven days where possible, to inform you of our understanding of the circumstances. You will then be invited to make any comments you have in relation to this. Within 21 days, where possible, of receipt of your written summary, we will write to you in order to inform you of the outcome of the investigation into your complaint and what actions have been or will be taken. If we are unable to resolve the matter to your satisfaction in-house, it can be referred to The Property Ombudsman, Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire SP1 2BP. Tel: 01722 333306 admin@tpos.co.uk or the Association of Residential Lettings Agents (ARLA), Arbon House, 6 Tournament Court, Edgehill Drive, Warwick CV34 6LG Tel: 01926 496 800. info@nfopp.co.uk
Last updated at 8/7/2020, 7:15:34 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Emily'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : 2
Sold price : £795
Would you recommend ? : Yes
Postcode : CH47
Rebecca is lovely, she is such a beautiful person who supported through our move to our property. Attentive and to the point; made us feel comfortable and static to move. Thank you so much Rebecca ... Read Full Review
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By : 'Matt'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : 2
Would you recommend ? : Yes
Postcode : CH48
While I was renting Rebecca responded quickly to emails and was able to help me resolve issues in the ... Read Full Review
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By : 'Ferbin'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : 2
Would you recommend ? : Yes
Postcode : CH41
“Very supportive and easy to deal with. Made the whole process smooth and ... Read Full Review
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By : 'Hannah'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : 1
Would you recommend ? : Yes
Postcode : L15
Great experience so far. Very attentive/ great at her ... Read Full Review
Higher than I’ve paid anywhere else. But hopefully the service will be worth the higher fees. So far so good.
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By : 'Hannah'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : 1
Would you recommend ? : Yes
Postcode : CH41
Rebecca has been really helpful in finding a tenant our property. She is always professional and quick to reply to any questions we have - thank ... Read Full Review
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Megan
By : 'Liaa'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Megan has made the whole process our first time renting really easy and stress free. Would highly recommend ... Read Full Review
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Rebecca
By : 'Raj'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CH47
Excellent customer service. Rebecca helped us do the proceedings faster and she kept in touch all the time with clear ... Read Full Review
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Rebecca
By : 'Kate'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : CH47
Rebecca has been very helpful, understanding and knowledgeable in the whole ... Read Full Review
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Rebecca
By : 'Craven'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH41
Efficient and understands the landlord's needs managing property ... Read Full Review
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Rebecca
By : 'Debbie'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : No
Always responsive to any queries, very happy with the service ... Read Full Review
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Phoebe
By : 'Patrick'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L1
Phoebe has been very helpful with setting up my tenancy in Liverpool and I would recommend TVG as a letting ... Read Full Review
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Megan
By : 'Sabah'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L6
Megan McKenna is a kind and help us through the tenancy process very professionally all I can say is we appreciate all your support and guidance. Many thanks Sabah and ... Read Full Review
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By : 'Sabah'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : 2
Would you recommend ? : Yes
Postcode : L6
Megan McKenna is a kind and help us through the tenancy process very professionally all I can say is we appreciate all your support and guidance. Many thanks Sabah and ... Read Full Review
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Rebecca
By : 'Zakir'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Sold price : £850
Would you recommend ? : Yes
Postcode : CH41
Smooth renting journey with TVG Lettings Rebecca was incredibly ... Read Full Review
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Rebecca
By : 'Sandhya'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH41
I was completely impressed with the professionalism and good customer service I received from the TVG Lettings team, Rebecca ... Read Full Review
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Megan
By : 'Rocco'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L9
TVG Lettings have provided a fantastic management service one of our properties. Meg's attentiveness and efforts have been invaluable over the last few years and her communication is always approachable and professional. We are very grateful her assistance in managing the day to day servicing of ... Read Full Review
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Rebecca
By : 'Claire'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CH61
TVG lettings is a great letting agent with great staff ,one in particular Rebbeca Mardika was such a polite,helpful agent who got me through every last part to securing our tenancy with ... Read Full Review
Very good price for such a beautiful property
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Rebecca
By : 'Matt'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CH47
Rebecca Mardika was a brilliant help with my movein. Highly ... Read Full Review
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Phoebe
By : 'Eimear'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Phoebe was really efficient and reassuring throughout the process of renting a property & answered all of our questions ... Read Full Review
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Rosie
By : 'Matthew'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : No
I have been very impressed with TVG and in particular with my liaison Rosie, she is pleasant to deal with & on the ball should i have any questions or ... Read Full Review
