• Richard Tuck
    Richard Tuck
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    Emma Haggett
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    Yasmin
Turtlehomes.co.uk are the best value online estate agents in the UK and have been saving vendors thousands of pounds in estate agents fees since 2008, acquiring many five star reviews along the way.

We provide the same service that you could receive from a conventional high street estate agent, but for a low fee. All you need do is show prospective purchasers around your property and let us take care of everything else.

Despite the low fees we are members of the Property Ombudsman which ensur
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17 Brunel Court, Stephenson Drive, Waterwells Business Park
ย ,Quedgeley
Gloucestershire
GL2 2AL
01452 726421

 
Website not available

Properties for sale
Properties for rent
Sep 25,2014
Minithumbdown
By:
Sep 25,2014
1 people found
this helpful
Whilst the agent arranged the viewing time efficiently and very quickly i expected some form of verbal communication after visiting the property, However; this did not happen and i felt that i should contact the owner personally, I do not feel that it is my place to do this even though it is a internet based selling site....
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What agent could do to change your mind?
Verbal communication would have helped and then I could have discussed a reduced price with him.
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By: Richard Tuck
Oct 23, 2014
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Thanks you for your comment. As part of our standard procedure we contact all potential purchasers by email following every viewing. This is so that we can provide relevant feedback to our vendors, and to potentially arrange a second viewing or discuss the possibility of making an offer. We conducted extensive customer research and found that most people prefer to be contacted this way as they found phone calls to be too intrusive. As a result of your comments we have actually changed our pr....
May 28,2014
Minithumbup
By:
May 28,2014
0 people found
this helpful
This was my first experience of an online agent having done things the traditional way before, however at a price of under £500 I was prepared to give things a go. Communication was excellent via phone and email and a local photographer came round within a couple of days and took great photos. We were live on the web as fast as I could confirm the details and within 24 hours I had 2 viewings both who made offers and with Richard and Yasmins brilliant negotiating, one at the asking price (&...
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Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
Turtlehomes provide incredible value for money, especially compared to traditional agents. The only difference I found was that I had to conduct my own viewings. The service I received from Richard & Yasmin was professional, courteous & prompt; they advised in how to market my property & negotiated the sale price up, despite this making no difference to their fee. I will use them again and have already recommended them....
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Mar 11,2014
Minithumbup
By:
Mar 11,2014
0 people found
this helpful
Turtle homes have been fantastic. The decision to sell our home through an online company was a little daunting initially but the fees charged by other estate agents were very high and we didn\'t feel like any of the estate agents really cared about us selling our home for the right price - just their commission at the end of it. Richard, the director of Turtle Homes, seemed a very open and approachable guy, which he was. The process from start to finish with Turtle Homes was stress free. Th...
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Feb 04,2014
Minithumbup
By:
Feb 04,2014
0 people found
this helpful
I initially spoke to Richard Tuck for advice on which package to choose for my advertising, he was very approachable and efficient but I felt no pressure to act immediately. Once I did decide on which package was right for me the whole process was speedy and efficient. I guess I expected a little more in the way of the spec writing as it was very basic when first presented. However, one of the reasons for me choosing to sell the property myself was because I wanted to be able to put some effort ...
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Jan 29,2014
Minithumbup
By:
Jan 29,2014
0 people found
this helpful
Turtle presented our listing beautifully and we got a buyer very quickly. Richard helped with all the niggles along the way and always returned our calls promptly. This company really does go the extra mile. Highly recommended....
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Nov 27,2013
Minithumbup
By:
Nov 27,2013
0 people found
this helpful
I have to say it was a massive pleasure to work with Turtle homes for the sale of our house. Selling your home without the backing of a high street agent initially seems a bit daunting, however the extortionate costs and their style of business has always put me off. I felt that I knew my house better than anyone, so who better to show people around and answer any house related questions..Me! The process from start to finish with Turtle Homes was just so easy. I felt that they were honest...
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Nov 27,2013
Minithumbup
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Nov 27,2013
0 people found
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From the outset the information and procedure was made very clear and in very simple terms and I was talked through the process from start to finish and this made a huge difference to the whole procedure- in a word Fantastic. I have recommended them to several people already. They are well worth every penny they charge and for my peace of mind it was brilliant, don\'t change I know hundreds will benefit from their services in so many ways-Big thank you. I move next week within 5 months of the fi...
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Nov 15,2013
Minithumbup
By:
Nov 15,2013
0 people found
this helpful
I looked at several online agents and decided that Turtle Homes was the best as it was \'fuss free\' and I could send my own pictures and write my own descriptions. It also happened to be the cheapest. Richard and his team forwarded enquiries via email and I then contacted the interested party. It was important to weed out the sightseers by asking as many questions as possible about their status. Those who didn\'t respond I knew were time wasters. I sold the house after being on the market ...
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Sep 12,2013
Minithumbup
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Sep 12,2013
0 people found
this helpful
Would highly recommend turtle homes. Iif you are looking for a cheaper solution to general high st estate agents then Richard tuck is your man. Dealt with anything I ask of him and the property was presented very well on rightmove. Would recommend to anyone ....
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Agent Fees

Turtlehomes.co.uk are the cheapest online estate agent in the UK and offer the same service as your traditional estate agent. The only differences are that you decide the price and accompany any viewings.

Our fees are as follows. We have three payment options:

โ€ข ยฃ195+VAT one off marketing fee โ€“ (3 month listing)
โ€ข ยฃ325+VAT one off marketing fee โ€“ (list until sold)
โ€ข ยฃ995+VAT no sale no fee.

For more information please feel free to visit our website at http://www.turtlehomes.co.uk
Last updated at 1:18 PM 29/10/2014 by Richard Tuck

Complaints Procedure

At turtlehomes.co.uk online estate agents we aim to provide the highest possible standard of service. However we recognise that we do sometimes make mistakes or get things wrong. This is why we have a complaints procedure.

If you have a problem, please discuss this with one of our staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will; of course, depend on the nature of the complaint.

If the Branch Manager does not resolve the matter to your satisfaction, you should write, fully explaining the nature of your concern and with reference to any related documents, to:
Mr Kevin Harvey, turtlehomes.co.uk Online Estate Agents, 1E Worcester Street, Gloucester. GL1 3AJ.

Upon receipt of this we will:

รขย€ยข Acknowledge your letter within 3 working days.
รขย€ยข We will then carry out our internal investigations and respond to you within 15 working days.

If you are not satisfied with the outcome of our investigation and the response to your complaint, you can request that this is reviewed again by replying to:
Mr Kevin Harvey, turtlehomes.co.uk Online Estate Agents, IE Worcester Street, Gloucester. GL1 3AJ.

Your letter should state why you are still dissatisfied and what further action you wish turtlehomes.co.uk to take to fully resolve your complaint. Following the review, we will respond, within 15 working days, with our final decision.

If you are still not satisfied with our final decision, you will have the right to refer the matter to The Property Ombudsman within 6 months from the date of our final response letter, or you may lose that right. Details of this right will be provided with our final response. The Property Ombudsman address is:

The Property Ombudsman
Milford House
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333306

You can be assured that we treat all complaints very seriously and we will conduct a full review of the issue(s) raised.
Last updated at 1:18 PM 29/10/2014 by Richard Tuck

Awards won by turtlehomes.co.uk

Individual Branch Awards

Richard Tuck Richard Tuck
Director
7 reviews

About Richard Turtlehomes Online Estate Agents, changing the way estate agency works for over seven years! When Richard Tuck founded turtlehomes.co.uk in 2008, little did he realise the impact online estate agen View full profile
Emma Haggett - upload your photo Emma Haggett
1 reviews

About Emma No description set View full profile
Yasmin  - upload your photo Yasmin
2 reviews

About Yasmin No description set View full profile


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