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Tuffin & Wren

161 reviews
  • 4.8 /5 rating
  • 96% recommend
  • 91% fee satisfaction
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    Tony Bean
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    Carlos Vidal
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    Paul Burley
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    Sophie Baxendale
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    Chandler Kennedy
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    Debra Harridge
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    Jon Hughes
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    Debra
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    John Hughes
Ealing's foremost Residential Estate Agent specialising in the sale and letting of quality homes within the 'Queen of the Suburbs'.
 
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Sep 20,2016
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Sep 20,2016
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We enlisted Tuffin & Wren to help us find a tenant for our house and whilst we chose a different tenant in the end via another agency I felt compelled to write a review for Tuffin & Wren as they were a pleasure to deal with throughout, worked hard to bring us a selection of very good quality prospective tenants and was always quick to respond to any request. I wouldn't hesitate in using them again. Jon in particular was there every step of the way and is a credit to the company. Thanks...
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Good
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Aug 19,2016
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Aug 19,2016
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Top marks to Tuffin & Wren and particularly Debra. Keen as mustard throughout, lots of viewings in double quick time, multiple offers and a great sale price secured. Even when an initial purchaser started dithering, another was found instantly removing the stress we would otherwise have had as time really was of the essence. Photos and details looked great. Referred us to a very efficient solicitor too. Tuffin and Wren kept us informed through the entire process. A pleasure to deal with....
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Jul 28,2016
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Jul 28,2016
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A roller-coaster of a ride that was selling our house and buying a new one has finally ended thanks to the tremendous effort by Chandler. From finding the house we wanted to purchase 7 months ago to finally completing this month Chandler held everything together when our original buyers fell through and found replacement buyers very quickly. Chandler is always available when you need her, keeps you up to date and does everything she can to support you. Thanks also to Tony and the rest of the tea...
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Jul 20,2016
Minithumbup
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Jul 20,2016
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Chandler worked tirelessly for months to make sure our purchase as part of a long chain involving 6 families went through in the end. Despite the many problems caused by buyers and their solicitors at the bottom of the chain, Chandler was able to keep everyone informed at all times and withhold pressure from higher up the chain to get us there. She is always quick to respond to emails and calls, always explains the situation clearly and is willing to listen to our concerns and suggestion. She ...
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Jul 19,2016
Minithumbup
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Jul 19,2016
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Chandler listened to our rental criteria, didn't waste time with non runners, and found us the perfect house within budget. Always professional, but also thorough and efficient while still helping us sort out a few household niggles....
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Reasonable
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Jul 01,2016
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Jul 01,2016
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From our initial flat viewing to her check-up email after we moved in, Chandler has been a star! It's such nice surprise to deal with a genuine, helpful agent in London. I've dealt with a lot of companies and landlords in London but none come remotely close to Chandler and Tuffin & Wren....
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The Fees are maybe on the higher side of normal, but worth it because of the customer service and help.
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May 19,2016
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May 19,2016
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Debra has been absolutely brilliant in regards to the sale of my property and really knows her stuff especially when it come to Leasehold matters. She has kept me sane over the last few months and I will most certainly be instructing Tuffin & Wren on my next sale....
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Good
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May 18,2016
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May 18,2016
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We can't speak highly enough of our experience with Debra she helped us every step of the way and went over and above what we expected....
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May 18,2016
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May 18,2016
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We can't speak highly enough of our experience with Debra she helped us every step of the way and went over and above what we expected....
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Apr 26,2016
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Apr 26,2016
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Debra Is a delight! She is the first estate agent that I have met who does not use double talk. She is straight forward and extremely helpful I did not need to second guess or translate her meanings. This meant I was able to make a clear decision easily. Debra's colleague John Hughes Is also very helpful and most friendly in a genuine way. Making the whole business unusually pleasant ! i am happily impressed with them both Kind regards Miranda Liggins...
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N/C as yet
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Apr 22,2016
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Apr 22,2016
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I found a flat to rent for the second time with Tuffin & Wren. We had a really tight timescale for moving into the new flat. Jon did his best to arrange a move in date that suits us and get us in. Strongly recommended....
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Reasonable fees
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Apr 05,2016
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Apr 05,2016
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I both brought and sold my house with Tuffin & Wren. I had a very tight timescale to make it happen and they were brilliant. They put in so much effort to make sure the deal went through and I feel they gave a really personal service. It was the excellent communication that ensured a potentially stressful time was made to go smoothly. I could not recommend them highly enough!...
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Good
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Apr 01,2016
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Apr 01,2016
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A fantastic effort by the team to sell my house. I thought it'd be a tough sell but Debra & Jon found a buyer within a week. There were some fraught times up to exchange/completion but Debra went above and beyond by working on her day off and hectoring both the buyers & their solicitors on my behalf to get us over the line. Thanks so much - I would definitely recommend Tuffin & Wren's services to any prospective sellers....
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The fees were exceptionally good value.
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Apr 01,2016
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Apr 01,2016
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The experience of selling our house through T&W Northfields was one of the most appalling experiences we have ever had – regretfully because we bought our house through them originally and the agent (no longer with them) who handled it was great and that went through smoothly. The sale of our house, however, was incompetently handled, we were misinformed about our buyer's circumstances, communication was extremely poor and it was an utter fiasco and just unpleasant. Would re...
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By: Tony Bean
Apr 01, 2016
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I am bitterly disappointed to read your review and completely at a loss to explain how your experience could have occurred. I have certainly not been made aware of any clients expressing anything like your sentiments and would therefore, very much welcome the opportunity of discussing your grievances further. We could then at least discuss areas we could improve upon and maybe even compensation, if warranted. I very much look forward to hearing further from you.....
Mar 15,2016
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Mar 15,2016
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It is with great pleasure that I am writing this review regarding Tuffin & Wren Agents, Hanwell, London W7. My property was being rented and I had been trying to sell the property with another local agent for quite a while and had just come to the end of an agreed term with them, very disappointed. Debra from Tuffin & Wren contacted me one Saturday afternoon when I was losing all hope with the previous agents and Debra said that she could obtain a higher sales price for my property...
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Mar 02,2016
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Mar 02,2016
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Carlos Vidal was so professional and helpful during the entire process of searching, buying and completing my transaction on my new home. He always made himself available to answering to my queries and took charge every time a problem was raised by anyone involved in the chain. Carlos' grade of knowledge and competence enable him to advise on all matters and provide options when need, kind and polite, a true asset to his company and to his clients. Definitely the person you are looking fo...
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Feb 23,2016
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Feb 23,2016
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It is refreshing to deal with an agent you feel you can trust and Tony and his team are knowledgeable, friendly and efficient. They respond promptly to emails and messages. They kept me advised of progress. I would happily use them again and recommend them highly....
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Good
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Feb 23,2016
Minithumbup
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Feb 23,2016
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Paul, Chandler and Carlos did an amazing job somehow negotiating with the owners of the house I wanted to buy, for just a year while successive sales of my own house fell through. Patience, tenacity and understanding. I do not believe other bigger more impersonal agents would have stuck with it! We all celebrated when I finally moved exactly a year after I first saw the house I now live in . Very happy....
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Dec 10,2015
Minithumbup
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Dec 10,2015
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We recently bought a new family home through Tuffin & Wren – Carlos made what can be a very stressful time a lot easier with his hard work and support. He was always available to speak and meet with us and went above and beyond the call of duty to make sure our search and subsequent purchase were successful. We are very happy in our new home – all thanks to Carlos's hard work....
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Dec 03,2015
Minithumbup
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Dec 03,2015
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We have just completed the sale on our property and we were very impressed with the service provided. As we are living overseas the management of the sale was a little more difficult. Nothing was too much trouble for Tony and his team and we only had to pick up the phone and ask. Would have no hesitation in recommending Tuffin & Wren...
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Nov 06,2015
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Nov 06,2015
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Debra found us a quick buyer and made sufficient time to assist in pushing through the chain behind us. Fee was indeed more favourable than other local agents and we were extremely happy with the way Debra and her manager took the time to visit us and talk face to face. Have no hesitation in recommending the team at Tuffin & Wren...
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Very favourable
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Nov 04,2015
Minithumbup
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Nov 04,2015
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The team at Tuffin and Wren were efficient and effective in finding me a tenant. They were proactive in helping me arrange for things like Gas Boiler servicing, smoke detectors and carbon monoxide detectors (new legislation). I would thoroughly recommend them to any landlord looking to rent their property out....
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Nov 03,2015
Minithumbup
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Nov 03,2015
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I'm currently renting a property with Carlos whilst we are looking to buy. Carlos was excellent in finding me the rental property that met my needs. He listens to what his customer wants and provides sound advice and guidance. He has a very friendly and straight forward style which is very refreshing compared to many of estate agents in Northfields. He is a great person to work with and look forward to working with him in purchasing a property. I have also worked with Chandler who has been ver...
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Oct 30,2015
Minithumbup
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Oct 30,2015
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The team at Tuffin and Wren were terrific in dealing with the issues that was popping up during the sale process. They also sold the property at more than the listed price, twice. I will recommend the team at Tuffin and Wren and we will use them again without hesitation...
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Oct 29,2015
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Oct 29,2015
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I rented from Tuffin and Wren for nearly 5 years. The initial service in finding suitable properties to view was excellent - I felt we had really been listened to with regards to what sort of property we were looking for. Subsequently, throughout the period I rented with Tuffin and Wren, I always found them extremely helpful and professional. Any issues or problems we had with maintenance were dealt with incredibly quickly and professionally. All the staff have been very helpful, approachable an...
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Oct 06,2015
Minithumbup
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Oct 06,2015
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Excellent personal service. Flexible with viewing times. Offered sound, unbiased advice. Listened to our requirements/specifications and provided same almost to a tee....
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Jul 11,2015
Minithumbup
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Jul 11,2015
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Iam very pleased with. the sale of my house everything went smoothly no problems if I needed to ask a question the staff were always on hand with help and advice I woul recommend tuffin and wren to anyone if I had to score them it would be 10/10...
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Jul 03,2015
Minithumbup
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Jul 03,2015
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My experience of Tuffin and Wren and with Carlos in particular was outstanding. Friendly, accessible and professional: Carlos was the true definition of what an estate agent should be. A fair summary would be that he was instrumental in easing the sale process through the difficult stages and I have no hesitation in recommending him and Tuffin and Wren....
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Very reasonable after negotiation.
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May 18,2015
Minithumbup
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May 18,2015
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We have viewed over 60 properties with agents in the West London area and without doubt Debra is the best estate agent we have ever dealt with. Debra is so knowledgable about the local area, she spent an hour with us showing us around Hanwell, it's clear she absolutely loves the area and her passion and enthusiasm is infectious. She listened to what we are after and showed us exactly what we wanted. It's refreshing to meet an estate agent who isn't just chasing numbers but realises such a big pu...
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Apr 14,2015
Minithumbup
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Apr 14,2015
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I brought my Northfields property from Tony at Tuffin and Wren 7 years ago and I was more than happy to use their services again when I decided to rent my property out. Both the service and ease with which this happened was exceptional. Carlos, even came to my rescue on a Sunday afternoon when I managed to lock myself out.............. but that's another story. The professional standards of Tuffin and Wren made it a pleasure to deal with them again....
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Agent Fees

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Last updated at 9:46 AM 23/05/2016 by allAgents

Complaints Procedure

Via homes@tuffin-wren.co.uk
Address it to the Partners Tony Bean & Paul Burley
Last updated at 9:46 AM 23/05/2016 by allAgents

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Tuffin & Wren - Northfields London, London, W13
Northfields London
138 Northfield Avenue, London W13 9SB
(82)
Tuffin & Wren - Ealing, London, W7
Office 2
72 Greenford AvenueHanwell, London W7 3QS
(78)

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