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    John Hughes
Ealing's foremost Residential Estate Agent specialising in the sale and letting of quality homes within the 'Queen of the Suburbs'.
Properties for sale
Properties for rent
Mar 17,2017
Minithumbup
Jon Hughes
Debra Harridge
By:
Mar 17,2017
0 people found
this helpful
Debra, valued house for probate and was very helpful and caring at a difficult time and Jon took over from the letting side.Jon was very helpful and even did viewing at 8pm at night to try be secure a Tennant for us...
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Comment on agent fees
Tuffin and Wrens fees where straight forward and the most compete ever out their
Was this helpful? Yes
Mar 01,2017
Minithumbup
Jon Hughes
By:
Mar 01,2017
0 people found
this helpful
Jon has always been very helpful. We have rented two properties through tuffin and wren and have always been happy with the service. Jon has been great at keeping us up to date and has great communication skills....
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Comment on agent fees
Agents fees are competitive.
Was this helpful? Yes
Dec 10,2016
Minithumbup
Jon Hughes
Debra Harridge
By:
Dec 10,2016
0 people found
this helpful
Jon provided an excellent service when I was looking for a property to rent. He was always happy to help me with everything, kept in touch on a daily basis and guided me through all the necessary procedures. Jon did his upmost to speed up my move and even stayed late at work when I couldn't get to him during the day. A fantastic service and an extremely professional and lovely person. Debra also helped me greatly. Don't know where I would have been without them. I'm eternally grateful....
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Dec 02,2016
Minithumbup
Debra Harridge
By:
Dec 02,2016
0 people found
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Debra and the team and Tuffin & Wren did an excellent job selling our house. We got an offer above the asking price and exchanged just 3 weeks after we accepted the offer! You can't ask for more than that. After dealing with a couple of estate agents in the area Tuffin & Wren proved to be a league above. Although our experience with small local estate agents has not been good, the team at Tuffin & Wren proved that there really is no need to pay the crazy fees and lengthy contracts th...
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Comment on agent fees
Good. Low fees
Was this helpful? Yes
Dec 01,2016
Minithumbup
Jon Hughes
By:
Dec 01,2016
0 people found
this helpful
Jon has been very helpfull in all our process to find a new home and he's still very receptive when we need an information or a service from Tuffin & Wren. We are very satisfied with Jon and the rest of the team, they are all very professional !...
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Comment on agent fees
Fees are correct
Was this helpful? Yes
Nov 30,2016
Minithumbup
Jon Hughes
By:
Nov 30,2016
0 people found
this helpful
Given that when I came to Tuffin and Wren with Jon Hughes managing a really challenging situation from a past agent and a new tenancy. Both the tasks in hand I would have considered daunting at best. Jon managed the whole situation quickly, efficiently with a smooth transition from my previous Agent to Tuffin and Wren and found me excellent tenants. I am not only happy, I wish to express my gratitude to him for doing and amazing job. His high level experience and skills is truly excellent. I w...
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Comment on agent fees
The fees are good, competitively priced.
Was this helpful? Yes
Nov 29,2016
Minithumbup
Jon Hughes
By:
Nov 29,2016
0 people found
this helpful
helpful Professional agent friendly, efficient and quick, Listened to my requirements and came up with very good options. Jon kept me informed of progress at every step. Thank you John....
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Nov 28,2016
Minithumbup
Jon Hughes
By:
Nov 28,2016
0 people found
this helpful
Professional agent with good manner. Offered a flat appropriate to our budget and requirements. Worth to recommend. Thank you for a good service....
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Nov 26,2016
Minithumbup
Jon Hughes
By:
Nov 26,2016
0 people found
this helpful
Jon was helpful and friendly, efficient and quick. Tuffin & Wren were very supportive of our endeavour to find this lovely and suitable home and to help through the process of referencing, renting and the operational issues of signing over utilities and official papers....
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Comment on agent fees
The fees Tuffin and Wren charges for their good service are very reasonable and in general much lower than the fees of other agencies.
Was this helpful? Yes
Nov 14,2016
Minithumbup
Chandler Kennedy
By:
Nov 14,2016
0 people found
this helpful
Timely, knowledgeable, organised. Chandler was very helpful, precise and willing to meet my timetable and help with securing deliveries when I could not be present. A very good service indeed!...
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Nov 10,2016
Minithumbup
Tony Bean
Carlos Vidal
By:
Nov 10,2016
0 people found
this helpful
My husband and I used Tuffin & Wren to manage the rental of our property whilst living overseas. We were so impressed with their friendly and professional service that we subsequently used them to sell our house. Being very much rooted in the community, they have great local knowledge and understand the dynamics of the area. The team were amazing throughout the sale process, keeping in regular contact and giving feedback after each viewing. We would happily recommend Tuffin & Wren for ei...
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Was this helpful? Yes
Oct 20,2016
Minithumbup
Debra Harridge
Jon Hughes
By:
Oct 20,2016
0 people found
this helpful
Debra and her team were efficient, friendly and proactive. Listened to my requirements and came up with a 'left field' offering with a 'wow' impact. I had asked for two bedroom flat, one for study, with balcony. They offered substantial ground floor conversion of house (very attractively and comprehensively modernised) with decked south facing garden (so zero maintenance) leading to garden studio fully kitted for use as study)....
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Comment on agent fees
N/ a as buyer
Was this helpful? Yes
Oct 10,2016
Minithumbup
Debra Harridge
Jon Hughes
By:
Oct 10,2016
0 people found
this helpful
Thank you so much Debra and Jon for helping us to sell our flat and buy such a beautiful house. We do appreciate your hard work and professional approach you both presented throughout the whole selling/buying process. That was really a pleasure and honour to have you as our Estate Agents. Thank You...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2016
Minithumbup
Debra Harridge
Jon Hughes
By:
Oct 04,2016
0 people found
this helpful
Thanks to Debra and Jon for their efforts, very happy with the quick sale and it was my second time selling through you. All the best...
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Comment on agent fees
As expected
Was this helpful? Yes
Sep 30,2016
Minithumbup
Jon Hughes
By:
Sep 30,2016
0 people found
this helpful
Excellent service from Jon. They found a very good tenant within 48 hours and Jon kept me informed of progress at every step. Would certainly recommend them to anybody looking to let a property....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 20,2016
Minithumbup
Jon Hughes
Debra Harridge
By:
Sep 20,2016
0 people found
this helpful
We enlisted Tuffin & Wren to help us find a tenant for our house and whilst we chose a different tenant in the end via another agency I felt compelled to write a review for Tuffin & Wren as they were a pleasure to deal with throughout, worked hard to bring us a selection of very good quality prospective tenants and was always quick to respond to any request. I wouldn't hesitate in using them again. Jon in particular was there every step of the way and is a credit to the company. Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
Top marks to Tuffin & Wren and particularly Debra. Keen as mustard throughout, lots of viewings in double quick time, multiple offers and a great sale price secured. Even when an initial purchaser started dithering, another was found instantly removing the stress we would otherwise have had as time really was of the essence. Photos and details looked great. Referred us to a very efficient solicitor too. Tuffin and Wren kept us informed through the entire process. A pleasure to deal with....
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Jul 28,2016
Minithumbup
Chandler Kennedy
Tony Bean
By:
Jul 28,2016
0 people found
this helpful
A roller-coaster of a ride that was selling our house and buying a new one has finally ended thanks to the tremendous effort by Chandler. From finding the house we wanted to purchase 7 months ago to finally completing this month Chandler held everything together when our original buyers fell through and found replacement buyers very quickly. Chandler is always available when you need her, keeps you up to date and does everything she can to support you. Thanks also to Tony and the rest of the tea...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 20,2016
Minithumbup
Chandler Kennedy
By:
Jul 20,2016
0 people found
this helpful
Chandler worked tirelessly for months to make sure our purchase as part of a long chain involving 6 families went through in the end. Despite the many problems caused by buyers and their solicitors at the bottom of the chain, Chandler was able to keep everyone informed at all times and withhold pressure from higher up the chain to get us there. She is always quick to respond to emails and calls, always explains the situation clearly and is willing to listen to our concerns and suggestion. She ...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 19,2016
Minithumbup
Chandler Kennedy
By:
Jul 19,2016
0 people found
this helpful
Chandler listened to our rental criteria, didn't waste time with non runners, and found us the perfect house within budget. Always professional, but also thorough and efficient while still helping us sort out a few household niggles....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 01,2016
Minithumbup
Chandler Kennedy
By:
Jul 01,2016
0 people found
this helpful
From our initial flat viewing to her check-up email after we moved in, Chandler has been a star! It's such nice surprise to deal with a genuine, helpful agent in London. I've dealt with a lot of companies and landlords in London but none come remotely close to Chandler and Tuffin & Wren....
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Comment on agent fees
The Fees are maybe on the higher side of normal, but worth it because of the customer service and help.
Was this helpful? Yes
May 19,2016
Minithumbup
Debra Harridge
By:
May 19,2016
0 people found
this helpful
Debra has been absolutely brilliant in regards to the sale of my property and really knows her stuff especially when it come to Leasehold matters. She has kept me sane over the last few months and I will most certainly be instructing Tuffin & Wren on my next sale....
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Comment on agent fees
Good
Was this helpful? Yes
May 18,2016
Minithumbup
Debra Harridge
By:
May 18,2016
0 people found
this helpful
We can't speak highly enough of our experience with Debra she helped us every step of the way and went over and above what we expected....
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Comment on agent fees
N/A
Was this helpful? Yes
May 18,2016
Minithumbup
Debra Harridge
By:
May 18,2016
0 people found
this helpful
We can't speak highly enough of our experience with Debra she helped us every step of the way and went over and above what we expected....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 26,2016
Minithumbup
Debra
John Hughes
By:
Apr 26,2016
0 people found
this helpful
Debra Is a delight! She is the first estate agent that I have met who does not use double talk. She is straight forward and extremely helpful I did not need to second guess or translate her meanings. This meant I was able to make a clear decision easily. Debra's colleague John Hughes Is also very helpful and most friendly in a genuine way. Making the whole business unusually pleasant ! i am happily impressed with them both Kind regards Miranda Liggins...
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Comment on agent fees
N/C as yet
Was this helpful? Yes
Apr 22,2016
Minithumbup
Jon Hughes
By:
Apr 22,2016
0 people found
this helpful
I found a flat to rent for the second time with Tuffin & Wren. We had a really tight timescale for moving into the new flat. Jon did his best to arrange a move in date that suits us and get us in. Strongly recommended....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Apr 05,2016
Minithumbup
By:
Apr 05,2016
0 people found
this helpful
I both brought and sold my house with Tuffin & Wren. I had a very tight timescale to make it happen and they were brilliant. They put in so much effort to make sure the deal went through and I feel they gave a really personal service. It was the excellent communication that ensured a potentially stressful time was made to go smoothly. I could not recommend them highly enough!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2016
Minithumbup
Debra Harridge
Jon Hughes
By:
Apr 01,2016
0 people found
this helpful
A fantastic effort by the team to sell my house. I thought it'd be a tough sell but Debra & Jon found a buyer within a week. There were some fraught times up to exchange/completion but Debra went above and beyond by working on her day off and hectoring both the buyers & their solicitors on my behalf to get us over the line. Thanks so much - I would definitely recommend Tuffin & Wren's services to any prospective sellers....
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Comment on agent fees
The fees were exceptionally good value.
Was this helpful? Yes
Apr 01,2016
Minithumbdown
Tony Bean
By:
Apr 01,2016
0 people found
this helpful
The experience of selling our house through T&W Northfields was one of the most appalling experiences we have ever had Β’Γ’β€šΒ¬Γ’β‚¬Ε“ regretfully because we bought our house through them originally and the agent (no longer with them) who handled it was great and that went through smoothly. The sale of our house, however, was incompetently handled, we were misinformed about our buyer's circumstances, communication was extremely poor and it was an utter fiasco and just unpleasant. Would real...
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What agent could do to change your mind?
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Attached Files
Comment on agent fees
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By: Tony Bean
Apr 01, 2016
View all comments (1)
I am bitterly disappointed to read your review and completely at a loss to explain how your experience could have occurred. I have certainly not been made aware of any clients expressing anything like your sentiments and would therefore, very much welcome the opportunity of discussing your grievances further. We could then at least discuss areas we could improve upon and maybe even compensation, if warranted. I very much look forward to hearing further from you. ...
Mar 15,2016
Minithumbup
Debra Harridge
By:
Mar 15,2016
0 people found
this helpful
It is with great pleasure that I am writing this review regarding Tuffin & Wren Agents, Hanwell, London W7. My property was being rented and I had been trying to sell the property with another local agent for quite a while and had just come to the end of an agreed term with them, very disappointed. Debra from Tuffin & Wren contacted me one Saturday afternoon when I was losing all hope with the previous agents and Debra said that she could obtain a higher sales price for my property...
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Was this helpful? Yes
Mar 02,2016
Minithumbup
Carlos Vidal
By:
Mar 02,2016
0 people found
this helpful
Carlos Vidal was so professional and helpful during the entire process of searching, buying and completing my transaction on my new home. He always made himself available to answering to my queries and took charge every time a problem was raised by anyone involved in the chain. Carlos' grade of knowledge and competence enable him to advise on all matters and provide options when need, kind and polite, a true asset to his company and to his clients. Definitely the person you are looking fo...
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Was this helpful? Yes
Feb 23,2016
Minithumbup
By:
Feb 23,2016
0 people found
this helpful
It is refreshing to deal with an agent you feel you can trust and Tony and his team are knowledgeable, friendly and efficient. They respond promptly to emails and messages. They kept me advised of progress. I would happily use them again and recommend them highly....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2016
Minithumbup
Carlos Vidal
Paul Burley
By:
Feb 23,2016
0 people found
this helpful
Paul, Chandler and Carlos did an amazing job somehow negotiating with the owners of the house I wanted to buy, for just a year while successive sales of my own house fell through. Patience, tenacity and understanding. I do not believe other bigger more impersonal agents would have stuck with it! We all celebrated when I finally moved exactly a year after I first saw the house I now live in . Very happy....
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Was this helpful? Yes
Dec 10,2015
Minithumbup
Carlos Vidal
By:
Dec 10,2015
0 people found
this helpful
We recently bought a new family home through Tuffin & Wren – Carlos made what can be a very stressful time a lot easier with his hard work and support. He was always available to speak and meet with us and went above and beyond the call of duty to make sure our search and subsequent purchase were successful. We are very happy in our new home – all thanks to Carlos's hard work....
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Was this helpful? Yes
Dec 03,2015
Minithumbup
Tony Bean
Carlos Vidal
By:
Dec 03,2015
0 people found
this helpful
We have just completed the sale on our property and we were very impressed with the service provided. As we are living overseas the management of the sale was a little more difficult. Nothing was too much trouble for Tony and his team and we only had to pick up the phone and ask. Would have no hesitation in recommending Tuffin & Wren...
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Was this helpful? Yes
Nov 06,2015
Minithumbup
Debra
By:
Nov 06,2015
0 people found
this helpful
Debra found us a quick buyer and made sufficient time to assist in pushing through the chain behind us. Fee was indeed more favourable than other local agents and we were extremely happy with the way Debra and her manager took the time to visit us and talk face to face. Have no hesitation in recommending the team at Tuffin & Wren...
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Comment on agent fees
Very favourable
Was this helpful? Yes
Nov 04,2015
Minithumbup
Debra Harridge
Jon Hughes
By:
Nov 04,2015
0 people found
this helpful
The team at Tuffin and Wren were efficient and effective in finding me a tenant. They were proactive in helping me arrange for things like Gas Boiler servicing, smoke detectors and carbon monoxide detectors (new legislation). I would thoroughly recommend them to any landlord looking to rent their property out....
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Was this helpful? Yes
Nov 03,2015
Minithumbup
Carlos Vidal
Chandler Kennedy
By:
Nov 03,2015
0 people found
this helpful
I'm currently renting a property with Carlos whilst we are looking to buy. Carlos was excellent in finding me the rental property that met my needs. He listens to what his customer wants and provides sound advice and guidance. He has a very friendly and straight forward style which is very refreshing compared to many of estate agents in Northfields. He is a great person to work with and look forward to working with him in purchasing a property. I have also worked with Chandler who has been ver...
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Oct 30,2015
Minithumbup
Carlos Vidal
Tony Bean
By:
Oct 30,2015
0 people found
this helpful
The team at Tuffin and Wren were terrific in dealing with the issues that was popping up during the sale process. They also sold the property at more than the listed price, twice. I will recommend the team at Tuffin and Wren and we will use them again without hesitation...
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Oct 29,2015
Minithumbup
By:
Oct 29,2015
0 people found
this helpful
I rented from Tuffin and Wren for nearly 5 years. The initial service in finding suitable properties to view was excellent - I felt we had really been listened to with regards to what sort of property we were looking for. Subsequently, throughout the period I rented with Tuffin and Wren, I always found them extremely helpful and professional. Any issues or problems we had with maintenance were dealt with incredibly quickly and professionally. All the staff have been very helpful, approachable an...
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Was this helpful? Yes
Oct 06,2015
Minithumbup
Carlos Vidal
By:
Oct 06,2015
0 people found
this helpful
Excellent personal service. Flexible with viewing times. Offered sound, unbiased advice. Listened to our requirements/specifications and provided same almost to a tee....
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Jul 11,2015
Minithumbup
Carlos Vidal
Tony Bean
By:
Jul 11,2015
0 people found
this helpful
Iam very pleased with. the sale of my house everything went smoothly no problems if I needed to ask a question the staff were always on hand with help and advice I woul recommend tuffin and wren to anyone if I had to score them it would be 10/10...
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Jul 03,2015
Minithumbup
Carlos Vidal
By:
Jul 03,2015
0 people found
this helpful
My experience of Tuffin and Wren and with Carlos in particular was outstanding. Friendly, accessible and professional: Carlos was the true definition of what an estate agent should be. A fair summary would be that he was instrumental in easing the sale process through the difficult stages and I have no hesitation in recommending him and Tuffin and Wren....
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Comment on agent fees
Very reasonable after negotiation.
Was this helpful? Yes
May 18,2015
Minithumbup
Debra Harridge
By:
May 18,2015
0 people found
this helpful
We have viewed over 60 properties with agents in the West London area and without doubt Debra is the best estate agent we have ever dealt with. Debra is so knowledgable about the local area, she spent an hour with us showing us around Hanwell, it's clear she absolutely loves the area and her passion and enthusiasm is infectious. She listened to what we are after and showed us exactly what we wanted. It's refreshing to meet an estate agent who isn't just chasing numbers but realises such a big pu...
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Was this helpful? Yes
Apr 14,2015
Minithumbup
Tony Bean
Carlos Vidal
By:
Apr 14,2015
0 people found
this helpful
I brought my Northfields property from Tony at Tuffin and Wren 7 years ago and I was more than happy to use their services again when I decided to rent my property out. Both the service and ease with which this happened was exceptional. Carlos, even came to my rescue on a Sunday afternoon when I managed to lock myself out.............. but that's another story. The professional standards of Tuffin and Wren made it a pleasure to deal with them again....
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Mar 23,2015
Minithumbup
Sophie Baxendale
Debra Harridge
By:
Mar 23,2015
0 people found
this helpful
Extremely proficient and helpful. It's not an exageration to say that without T&R we wouldn't have brought our house, or in fact sold our old one. They were over the entire chain and smoothed everything along - especialy Sophie. A very pleasing antitode to other agents and difficult solicitors....
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Was this helpful? Yes
Mar 18,2015
Minithumbup
Tony Bean
By:
Mar 18,2015
0 people found
this helpful
Over the last 12 years I have bought one and sold two houses with Tuffin & Wren and I cannot praise them enough. They have always given me good, solid advice and delivered a great result in a difficult market. They have gone way over and above the expected service form and Estate Agent, for a reasonable fee, and I always felt secure in the knowledge that they were taking care of my best interests. I believe Tuffin & Wren to be an honorable company which I would recommend to anyone in ...
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Comment on agent fees
The fees were reasonable and the service they delivered was exceptional.
Was this helpful? Yes
Mar 18,2015
Minithumbup
Tony Bean
By:
Mar 18,2015
0 people found
this helpful
I live in California and my Northfields house has been rented to tenants for almost 10 years, and Tuffin & Wren have managed the property for that whole period. They are an excellent company and they have taken great care of the house, which was our family home before moving away, keeping me up to date with maintenance requests and liaising with tenants to keep them and myself happy. Their fees and charges are reasonable and they deliver an excellent service which has given me great peace ...
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Comment on agent fees
Reasonable fees, excellent service
Was this helpful? Yes
Mar 03,2015
Minithumbup
Carlos Vidal
Tony Bean
By:
Mar 03,2015
0 people found
this helpful
I would like to thank Tuffin & Wren for the patience with me while dealing with the sale of our house. The house was sold very quickly but the purchase of my new property didn't go through. Carlos was so friendly and helpful when trying to find a new house for me while Tony was trying to negotiate another dates with the buyers. I would definitely use this company again and have no hesitation in recommending them....
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Mar 02,2015
Minithumbup
Paul Burley
Tony Bean
By:
Mar 02,2015
0 people found
this helpful
I have used Tuffin and Wren to manage both the rental and sale of my property, when I resided abroad. I have dealt with Paul and Tony and have always found them professional and transparent in communication. I believe they have a realistic and intelligent knowledge of the property market. They have a more human touch that was not evident in other agents' management of my business, and they are prepared to do that little bit extra for their clients. They take into account that their clients' sit...
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Feb 19,2015
Minithumbup
Tony Bean
Carlos Vidal
By:
Feb 19,2015
0 people found
this helpful
We decided to use Tuffin's having originally bought our property through them. They were fantastic throughout the process, from assessing the property for what was evidently the right price, through having a good list of prospective buyers (which avoided us going through an interminable cycles of multiple viewings), all the way to the excellent advice provided through the selling process. What made the process even easier was the helpful way all their staff in the branch were prepared to help, a...
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Comment on agent fees
I think we could have got slightly cheaper charges elsewhere, but I feel the fee charged for the service provided was fair and equitable to everyone involved.
Was this helpful? Yes
Feb 10,2015
Minithumbup
Sophie Baxendale
By:
Feb 10,2015
0 people found
this helpful
We originally instructed another agent, based in Northfields. They displayed total inertia and seemed very unmotivated, so I got fed up and instructed Tuffin and Wren. I wish we had from the offset, as they'd been recommended to us when we first moved to the area a few years ago. Also, Deborah is a proudly local lady, who knows Hanwell intimately, loves the place and is invested in the area as she has a family here. She is exactly the person to show prospective buyers around because she can answ...
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Comment on agent fees
Fair and Justified.
Was this helpful? Yes
Jan 15,2015
Minithumbup
Tony Bean
Chandler Kennedy
By:
Jan 15,2015
0 people found
this helpful
I would actively recommend Tuffin and Wren to prospective sellers in the West London area. In our case they managed to sell our property twice in a short period of time (due to our purchase falling through first time round), and were always responsive and helpful leading up to exchange of contracts. They have a solid understanding of the local market and the factors that are influencing price and demand, and are seen in Northfields and Ealing as being a trusted agent due to their local focus and...
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Oct 17,2014
Minithumbup
Sophie Baxendale
By:
Oct 17,2014
0 people found
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I sold my property through Tuffin & Wren, had a buyer with the full asking price within a week. Sophie managed the sale and I also found my new home thought T&W which I am delighted with. Sophie managed both processes with great calm and professionalism and made a stressful time much less so....
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Sep 26,2014
Minithumbup
By:
Sep 26,2014
0 people found
this helpful
After many months of searching and headaches with other agents we viewed a property marketed by Tuffin & Wren Hanwell. We found the professionalism of Sophie and her team refreshing. From the initial point of meeting her at the open day right through to completion she was on hand to answer questions and ensure everything progressed smoothly-even liaising with Tuffin & Wren's Ealing office frequently to speed through the sale of my property. Since moving in Sophie has popped in with fl...
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Sep 21,2014
Minithumbup
Debra Harridge
By:
Sep 21,2014
1 people found
this helpful
Tuffin and Wren both sold our property for us but we also purchased through them. I was impressed to begin with as when Debra asked what type of property we were looking to purchase she really listened and within a week had found one suiting our needs. we therefore only ever viewed one house :) However the process was very complicated and fraught with problems due to a large chain, but throughout Sophie provided a very personable service and bent over backwards (probably further) to ensure...
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Sep 17,2014
Minithumbup
Sophie Baxendale
By:
Sep 17,2014
0 people found
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We asked about 5 agents around for our initial evaluation, Sophie was the only one to come fully prepared with recent land registry details of properties which had recently sold in our area and the prices they had achieved. We were very impressed and therefore chose to go with Tuffin and Wren. Sophie suggested that we go for an open house day...this appealed to us as we have pets and a small child and keeping the house clean and tidy 24/7 can be tricky. We were extremely pleased with the way the...
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Sep 10,2014
Minithumbup
Sophie Baxendale
By:
Sep 10,2014
0 people found
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Our flat was sold by Tuffin and Wren in one day but we didn't move until 10 months later due to problems further down the chain. When it came near to exchange things started to fall apart and Sophie stepped up and made sure that everything went through ok and on time. She rang around all the people involved in the chain to make sure the sale wasn't going to fall apart. Thanks to her hard work and determination we managed to exchange and complete on time. I would recommend Tuffin and Wren to anyo...
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Jul 14,2014
Minithumbup
Carlos Vidal
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Jul 14,2014
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I would like to thank Carlos from Tuffin and Wren who helped my partner and I find our dream home. We knew instantly that we loved the home and connected with the family living in it. Carlos did everything possible and had our offer accepted within a day. We have now been living in our home for 7 months and love it more every day. I would recommend Carlos and his team....
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Jun 18,2014
Minithumbup
Carina
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Jun 18,2014
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As an Estate Agent myself and also working in the West London area, it would be easy to come on here and not give a good review, however, l found Carina in the lettings dept and the rest of the Tuffin & Wren team to be both helpful from the time l called (we had a viewing arranged for half an hour later) to completion and picking up the keys. There were no hidden costs, the holding deposit took care of the references, tenancy agreement and inventory and was all completed within 3 weeks. We'...
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Jun 04,2014
Minithumbup
Tony Bean
Carlos Vidal
By:
Jun 04,2014
0 people found
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After my previous move 16 years ago which was very stressful thanks to a poor estate agent, I was a tad sceptical going into this move. But the whole team at Tuffin and Wren were a joy to deal with. From the realistic, calm, down to earth, confident and professional first visit to value my house, to the clever marketing approach they suggested, through to the constant updates and chasing they did on my behalf with no prompting from me, I can wholeheartedly recommend Tuffin & Wren. I sold ...
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May 22,2014
Minithumbup
Carina Wesley
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May 22,2014
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Carina has been excellent ,professional agent ,knows exac what talking about,very kind She helped me with the move in a very smooth professional way She respond quickly to any emails or queries I had I had very positive experience with Tuffin&wren over the past 18 months I have let two properties through Tuffin&wren and they have at all times been helpful and professional in there manner I\'m very grateful to Carina for finding me the ideal property it ticked all my boxes and at th...
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May 21,2014
Minithumbup
Tony Bean
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May 21,2014
1 people found
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We recently sold a house through Tuffin & Wren and are absolutely pleased for their fantastic service from instruction to completion. We interviewed a few local independent and group estate agents and were impressed by the experience and courtesy of Tony Bean. He didn't disappoint us throughout the 2 month during which he found a good buyer for us quickly, vetted their financial viability thoroughly, and steered the whole stressful process expertly to completion. We are particularly reass...
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Apr 30,2014
Minithumbup
Carina
By:
Apr 30,2014
0 people found
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Carina was helpful and straight talking which i found very good. Carina was helpful when i was negotiating with the landlord and she contacted me when she said she would....
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Apr 29,2014
Minithumbup
Debra Harridge
Sophie Baxendale
By:
Apr 29,2014
0 people found
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We went into the supermarket to get bread and came out with a house!!! We had spent over a year looking for somewhere in West Ealing. We bumped into Debra in the supermarket and she persuaded us to go and see a house which we thought would be out of our price range. Thanks to Debra and Sophie, who saw the purchase through, we\'ve now got the best house we saw in all 18months of looking....
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Apr 29,2014
Minithumbup
By:
Apr 29,2014
0 people found
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Fantastic, personal service from a top agent with great local knowledge. Tuffin sold my house in one week to a chain free buyer for asking price. Also bought through them. Great all round service....
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Apr 29,2014
Minithumbup
Carina
By:
Apr 29,2014
0 people found
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Carina has helped me renting a great house and her professionalism, friendliness and fast response have been incredible and allowed me to move in very quickly! I am very pleased with Tuffin & Wren services and personnel and will for sure contact them if needed in future!...
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Apr 22,2014
Minithumbup
Carina
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Apr 22,2014
0 people found
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I had a completely positive experience with this letting agency Tuffin and Wren. All my dealings were with Carina who was very helpful and understanding to our needs. After dealing with many other letting agencies and seeing some really bad properties that I wouldn\'t even let an animal sleep in, I eventually come across a clean and well kept property been let by Tuffin and Wren which was great and very much welcomed. The girls in the Hanwell office were always very helpful and were jus...
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Apr 18,2014
Minithumbup
By:
Apr 18,2014
0 people found
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We viewed the property just before the Christmas break and liked it so we wanted to put down a deposit which we did the next day. The agents were very quick at contacting the landlord and fair and efficient at negotiating the rent. The property was then taken off the market immediately giving us the peace of mind we wanted. The references were then carried out quickly and we moved in without any hitches. A very good service from Tuffin and Wren. I would highly recommend them....
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Apr 16,2014
Minithumbup
Carina
By:
Apr 16,2014
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Carina was very helpful with the let. We were quickly able to setup a viewing which she was very prompt for and she knew the property well....
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Apr 16,2014
Minithumbup
Carina
By:
Apr 16,2014
0 people found
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Trying to move into Hanwell area, we've looked online several properties and real estate agents. Most of them ignored our budget, area and layout. However, Carina, since the first time, was the only one that kept on calling me to show me properties that suited my needs. After a few months looking for what I needed, Carina found me a flat that really suited me and was really what I was looking for. We rented through Tuffin & Wren and Carina and I would suggest a phone call to her as she will ...
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Apr 14,2014
Minithumbup
Carlos Vidal
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Apr 14,2014
0 people found
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Carlos had a great knowledge of the local area and the valuation trends that were taking place when we decided to sell our flat. He provided the most accurate valuation and already had a list of clients ready to view the property. The sale was very quick and went smoothly. He even arranged for a local handyman to come round and finish some of the little jobs we hadn\'t got round to. Communication was great throughout the process. We would definitely use Tuffin and Wren again if we were buying or...
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Mar 18,2014
Minithumbup
Carina
By:
Mar 18,2014
0 people found
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I rented a house using Tuffin & Wren agency and the service was amazing. Carina helped me finding a the place I needed and the place I wanted. She was most friendly and professional, helping me with all the questions and small details of first rental in UK. I\'m very pleased with her agency and will for sure get back to them if in need of a new house....
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Mar 13,2014
Minithumbup
Carina Wesley
By:
Mar 13,2014
0 people found
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I have personally had a great experience with Tuffin and Wren to date! I registered online which was followed up with a prompt call by Carina who then sent relevant emails with properties that fitted my criteria. I noticed instantly that Carina was on the ball and was extremely efficient. I was extremely lucky and now grateful to her, as she found me my perfect property, arranged a viewing for when I was available a few days later, and has since organised the necessary paperwork to finalise t...
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Mar 11,2014
Minithumbup
By:
Mar 11,2014
0 people found
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I have to say that my experience selling my house in Northfields with Tuffin and Wren was absolutely excellent. Selling and buying a home certainly has its ups and downs but I was confident straight away that the team in Northfields were the right choice of estate agents. They were all professional, honest and sensitive in dealings of the sale and even though i didn\'t buy with them they understood exactly what I was looking for and were very helpful and supportive in my purchase dealings with...
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Mar 10,2014
Minithumbup
Carina Wesley
By:
Mar 10,2014
0 people found
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Me, my husband and my cousin would like to say "thanks" to Carina for all. She was great, helpful, professional and hard working. She cared and looked after us and our wishes. She provided to us a fantastic service....
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Mar 07,2014
Minithumbup
Carina
By:
Mar 07,2014
0 people found
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Even though in the end I did not rent with Tuffin and Wren I am more than gladly writing a review for Carina as she stood out of the crowd of estate agents by being hard working and actively searching for a suitable property for me. Over the last few weeks I have met and interacted with a variety of estate agents. Many of them not caring at all about my wishes or specifications. I just want to draw attention to the fact that as a potential tenant and buisness partner I did notice that Carina was...
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Mar 06,2014
Minithumbup
Sophie Baxendale
Debra Harridge
By:
Mar 06,2014
0 people found
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Both my wife & myself would like to say a big thank you to Sophie and Debra for the fantastic service they provided to us when we recently sold our house. It was our first move in over 30 years and we were very nervous of the the whole thing .We need not have worried.Both Sophie & Debra guided us through the whole process,arranging the viewing,Showing the prospective buyers around the property and very quickly securing a buyer. During the whole process they kept us fully up to date wit...
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Mar 05,2014
Minithumbup
Sophie Baxendale
Debra Harridge
By:
Mar 05,2014
0 people found
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Initially I dealt with of Debra of the Hanwell Office after seeing a flat I liked on Zoopla. While it was her night off she made the effort to meet me at 7pm to show me around the property. She was very straight forward to deal with and did not attempt to put the usual Β’Γ’β€šΒ¬Γ…β€œEstate Agent spinΒ’Γ’β€šΒ¬Γ‚Β on things which was refreshing. She helped me secure the property and reassured me by explaining what the next steps were. Unfortunately, the vendors solicitors we appalling and cause...
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Mar 03,2014
Minithumbup
Carlos Vidal
By:
Mar 03,2014
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I was recommended to Tuffin & Wren by a friend and through out my dealing with Tuffin & Wren and in particular with Carlos Vidal I felt comfortable and easy he valued the property and within 48 hours I had viewings and managed to accept a very favourable offer and the sale of my property went through with-out any problems through out the dealings Carlos kept in touch and I felt very confident with his manner which was very professional and friendly. He has a very good knowledge of the ar...
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Mar 03,2014
Minithumbup
Carlos Vidal
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Mar 03,2014
0 people found
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I used tuffin and wren for the 1st time 8 years ago when my husband and me bought our 1st family home. I fell in love with the charm of the office & found the staff knowledgeable about schools & general local info. Thry guided the sale so smoothly, we were offer agreed and moved in with 8 weeks. I had no hesitation on using their services 3 years laterafter the birth of our twins, I was so glad to be able to deal with the same faces Carlos & Anthony. Their presentation of details an...
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Mar 03,2014
Minithumbup
Tony Bean
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Mar 03,2014
0 people found
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Tony has been fantastic during the whole process. As first time buyers we really appreciated his guidance as we went along - it was reassuring to know he was on the case and he kept the momentum going brilliantly to ensure a positive outcome. We initially registered with several estate agents in the area and Tuffin and Wren was the only one that made a really positive impression - easily contactable, a well-gelled team, persistent, on-the-ball and totally professional. We would definitely reco...
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Feb 25,2014
Minithumbup
By:
Feb 25,2014
0 people found
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Carlos was straight and understood the process. He didn\'t mess us about. Which puts him some way clear of 99% of other agents I\'ve dealt with....
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Feb 21,2014
Minithumbup
Carina Wesley
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Feb 21,2014
0 people found
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I was told by one of Carina\'s colleagues (Debra) to ask her to let the property that I was purchasing through Tuffin & Wren as she is hard working and will get it let very quickly. I was expecting 4-6 weeks lead time but Carina truly worked hard and had prospective tenants ready before I had even completed. She also helped sort out the inventory which I thought I could do myself but the inventory from her referral was very professional and detailed, this was worth taking up. As for the 4-...
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Feb 06,2014
Minithumbdown
Carlos Vidal
By:
Feb 06,2014
2 people found
this helpful
My experience with Tuffin & Wren was a pretty poor one. After viewing a property with them that we liked, we made a conditional offer which was accepted. I immediately asked Carlos if my builder could come to the property in the next day or so to measure up for some remedial work required. I explained that I only really wanted to proceed with the purchase if my builder could view the property and confirm that the change I needed to make could be done, structurally. Bizarrely Carlos didn'...
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What agent could do to change your mind?
Not ignoring emails.
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By: Tony Bean
Feb 07, 2014
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Many thanks for your feedback. I'm obviously disappointed to hear of your recent experience with Tuffin & Wren and Carlos, in particular. In the interest of improving our customer services, I would very much welcome the opportunity of investigating your claims further and would therefore, kindly ask that you provide some more information/details of the transaction etc. either on this forum or, directly at homes@tuffin-wren.co.uk, if you prefer. Once again, many thanks for bringing this to my ...
Feb 02,2014
Minithumbup
Debra Harridge
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Feb 02,2014
0 people found
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I found both Debra and Sophie hard working . After several disappointments with properties fulling through we ended up in a long chain and at times it felt think we were never going to move in. Sophie and Debra did everything in their power to make it work and get us into the property we most coveted. We thank them...
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Jan 21,2014
Minithumbup
Sophie Baxendale
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Jan 21,2014
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From our first meeting Sophie from Tuffin & Wren guided us through pricing the property. Based on their experience of the area and our criteria we agreed a price. Within 10 days we had a buyer. Tuffin & Wren provided excellent support and feedback when dealing with clients solicitors requirements. As we were downsizing Tuffin & Wren were also able to assist us by putting us in contact with people and organisations able to take furniture etc. They have an excellent team in the Hanwell...
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Jan 08,2014
Minithumbup
Tony Bean
Carlos Vidal
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Jan 08,2014
0 people found
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There was much competition to buy the property we were looking for. We appreciated T&W\'s professionalism and their trust in us to complete the sale. Of all the agents we dealt with in our search for our home, they were the most trustworthy and we would definitely shop with them again. Highly recommended....
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Dec 31,2013
Minithumbup
Sophie Baxendale
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Dec 31,2013
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Sophie\'s customer care was excellent and beyond all expectations she not only went the extra mile with her help and advise but gave 110% to assist us with the sale of our property. She was always readily available to answer any of our questions and alay any fears we had about the sale. It was an absolute pleasure doing business with her and her team and we have recommended her and the company of Tuffin & Wren to several of our friends who have plans to sell in the near future....
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Dec 29,2013
Minithumbup
Carlos Vidal
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Dec 29,2013
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I have just bought a house in W7 through Tuffin & Wren (Hanwell Branch) and Sophie Baxendale was my contract. I also sold my flat in W13 through Tuffin & Wren (Northfields) and Carlos Vidal was my contact there. When I registered with different agencies looking for a property in Hanwell, Sophie was the only person who actually took the time to find out what I was really looking for. I am delighted with the property which I have just exchanged on. When an issue arose regarding the sal...
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Dec 19,2013
Minithumbup
Sophie Baxendale
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Dec 19,2013
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The professional service we received just cannot be quantified - Sophie was amazing throughout and I find it difficult to articulate the words to say how good she is - in short if your looking for someone honest hard working, diligent with amazing communication skills look no further...
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Nov 26,2013
Minithumbup
Carlos Vidal
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Nov 26,2013
0 people found
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Our journey to home ownership was a rather difficult one, with a tight mortgage deadline and a failed attempt (vendor pulled out) mid-way through. Carlos\'s intimate knowledge of the housing stock in Northfields is what helped us: very quickly after our first purchase process fell through, Carlos had another property up his sleeve to show us. And all the way through, he kept the lines of communication open and made us feel like we were his customers - not just numbers. All in all a better experi...
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Nov 19,2013
Minithumbup
By:
Nov 19,2013
0 people found
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We have dealt with Carina, she\'s been efficient in finding a property that best suited our requirements and in a short time as we needed the property ASAP. She has been patient and communicative esp. whenever we requested something from the landlord. I would def recommend her and Tuffin & Wren, because unlike other agencies we have dealt with, they actually take the time to listen to your needs, make the best they can to find you the place you are looking for, and not sell you a product you...
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Nov 10,2013
Minithumbup
Debra Harridge
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Nov 10,2013
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I have just bought a house in Hanwell W7 through Tuffin & Wren and the main person I have dealt with was Debra Harridige. I must my experience of dealing with Tuffin & Wren staff and in particular Debra has been a pleasure. I found Debra to be very professional and capable individual, able to advice me on the local property market and discuss in detail with me about various ideas and strategies. In the process of negotiating the purchase of the property what I have observed about her...
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Nov 05,2013
Minithumbup
Debra Harridge
By:
Nov 05,2013
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Have just recently had an offer accepted on a flat that was brought to my attention by Tuffin and Wren - specifically Debra (who is one of the nicest estate agents I have come across in London - honest, open and to the point!). They called to notify me of a property that fitted my critera - this is without me having to constantly ring to remind them that I was still looking (which some agents need!) and were quick to show me around. They were right - both myself and partner loved the flat and we...
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Nov 05,2013
Minithumbup
Debra Harridge
Sophie Baxendale
By:
Nov 05,2013
0 people found
this helpful
I am writing to express how impressed I have been with the exemplary service/support and advice I received during the sale of my property in Hanwell. Both Debra and Sophie have been responsive, proactive and attentive throughout the process. I would recommend the agency to all sellers, and I will not hesitate using them again in the future. Thank You for all your help. WHAT A TEAM !!!!...
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Nov 05,2013
Minithumbup
Carlos Vidal
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Nov 05,2013
0 people found
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We have rented through Tuffin and Wren. Carlos dealt with us when looking for the right place. He was very helpful, always doing this extra mile for us. He was upfront about all the cost even advised about rough cost of bills. This was easiest the best experience while looking for a place to move. I would recommend them to anyone....
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Nov 02,2013
Minithumbup
Carina
By:
Nov 02,2013
0 people found
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We just rent property with Tuffin & Wren. All went very smooth and quick. Thank you Carina for all your help and work ,and professional dealing with customers. We received very professional service from them and we will definitely recommend Tuffin & Wren to others. Thank you Sylvia and Sylvester...
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Nov 01,2013
Minithumbup
Carlos Vidal
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Nov 01,2013
0 people found
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Carlos introduced a buyer to my property and carefully managed the whole process, even when the communication with the solictors went quiet. He kept parties informed and was helpful in doing some of the running around sorting out the small aspects like keys to make sure everything went smoothly. Thanks for a good experience!...
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Oct 31,2013
Minithumbup
Paul Burley
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Oct 31,2013
0 people found
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I had a very positive experience selling through Tuffin and Wren . During the whole process Carlos provided professional helpful advice and . Communication was excellent , keeping me informed at every step and being a invaluable link with our buyers and solicitors . I am very pleased with the level of service and will have no hesitation in recommending them to friends...
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Oct 28,2013
Minithumbup
Sophie Baxendale
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Oct 28,2013
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I have recently sold a property that Tuffin and Wren have managed for us on a lettings basis for the last few years. Selling a property is never an easy process but this was made more bearable by the great and helpful staff at Tuffin and Wren. Sophie was wonderful to deal with and went outside of the norm to make it happen. As we did not live at the property, she did a great job of managing the viewings and dealing with negotiations on our behalf, she found local trades men for me whilst we wer...
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Oct 22,2013
Minithumbup
Sophie Baxendale
By:
Oct 22,2013
1 people found
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We are immensely grateful to Tuffin & Wren for their professionalism in the coordination of selling our London Villa, helped by their wide experience and local knowledge to the area. They have also been commendably assiduous in compiling a extensive que of clients necessary to complete this swift transaction, within 5 weeks, from start to completion....
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By: Paul
Oct 22, 2013
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Thanks very much for your comments it was a pleasure to deal with you. Paul ...
Oct 17,2013
Minithumbup
By:
Oct 17,2013
0 people found
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Dealt with both Tuffin & Wren offices and I found them very approachable, knowledgable and overall excellent to deal with. I had great support in any queries I had regading the sale so have only good things to say and I would use them again if selling another property...
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Oct 16,2013
Minithumbup
Sophie Baxendale
By:
Oct 16,2013
0 people found
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Sophie did an excellent job of marketing my flat. Great customer service and the right approach to client care. Knowledgeable and great marketing skills....
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Oct 14,2013
Minithumbup
Leagh Adams
Carina Wesley
By:
Oct 14,2013
0 people found
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After contacting several agents in the West Ealing area Tuffin & Wren were the only agency that found three properties that met all of our requirements and more. One other "big name" agency showed us five properties in one afternoon and none of them met with our requirement. We viewed three properties with Tuffin & Wren and were interested in all of them. The first one we did not get as it was in high demand. Carina & Leah showed us two further properties which we loved a...
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By: Paul
Oct 15, 2013
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Thank you for your comments i will let the girls know Paul ...
Oct 14,2013
Minithumbup
Sophie Baxendale
Carina
By:
Oct 14,2013
0 people found
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Tuffin & Wren did their best to finalize the purchase of our property that we eventually moved to. the treason it took long time to exchange contracts is because of long chain. Thanks Tuffin & Wren, especially to Sophie, Carina and Sharon....
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Oct 12,2013
Minithumbup
Carlos Vidal
Paul Burley
By:
Oct 12,2013
0 people found
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Carlos and Paul were extremely helpful throughout the sale of my house, they gave me great advice and kept me informed about each stage of the process. They were extremely professional and friendly, keeping me sane despite my extremely awkward buyers. I would highly recommend Tuffen and Wren to anyone buying or selling in the Ealing area....
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Oct 06,2013
Minithumbup
By:
Oct 06,2013
0 people found
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In March 2013 I appointed Tuffin & Wren sole agents in respect of valuation for Probate of a property in Northfields. Subsequently, they handled the sale of the property after Probate was granted at the end of May. Contracts were exchanged towards the end of September. My thanks go to Anthony Bean and Paul Burley, for keeping me informed at regular intervals of progess. I appreciate their advice and co-operation....
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Oct 04,2013
Minithumbup
Carlos Vidal
By:
Oct 04,2013
0 people found
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Carlos was helpful, knowledgable and professional. He kept us well informed and while we did not buy through Tuffin and Wren because of circustances beyond their control, we would definitly contact Tuffin and Wren again should the need arise....
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Oct 03,2013
Minithumbup
By:
Oct 03,2013
0 people found
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I have genuinely been really pleased with tuffin and wren. 2nd time we\'ve used this agent. 1) I got quotes from 3 agents, rsk, sinton andrews & tuffin and wren. Tuffin and Wren said we would easily get asking price (and actually were happy to market the property at £25K more if we wanted to keep it on the market for a few weeks). We decided to go with the more realistic price quoted by all 3 agents, however the other 2 agents said to expect £10K to £25k below asking price...
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Sep 29,2013
Minithumbup
Carlos Vidal
By:
Sep 29,2013
0 people found
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We bought our first house together through Tuffin & Wren and our agent was Carlos. He was very helpful, honest and professional thoughout the whole process. Carlos was excellent at keeping us in the loop and ensuring we knew what was going on at each stage. Just this year we then went back to Carlos to ask him to help us to sell the same house and again he was excellent throughout the whole process. He really endeavoured to help us towards the end as the process had a couple of hiccups b...
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Sep 24,2013
Minithumbup
Sophie Baxendale
By:
Sep 24,2013
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Sophie was fantastic with us from start to finish during the purchase of our property. As first time buyers we were nervous of the whole process but Sophie kept her promise and \'held our hands\' all the way through the process. We recommend her thouroghly - she kept us informed all the way through and kept the lines of communication between all parties open at all times. She is a first rate agent and a really lovely person....
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Sep 23,2013
Minithumbup
Debra Harridge
By:
Sep 23,2013
0 people found
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Debra was brilliant from the start. Quick to show, quick to understand our needs, always available on her mobile. Her knowledge of the area, the lettings market, and what properties in the area were worth and were sold for made it so much easier for us. I really felt that she was on my side right from the word go. I felt supported, well advised, and generally the whole procedure was completely comfortable, and enjoyable....
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Sep 20,2013
Minithumbup
Paul Burley
Carlos Vidal
By:
Sep 20,2013
0 people found
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I know feel that this is where they exceed, after having such pleasant dealings with them as a tenant I became a purchaser a managed to buy the property I rented through them. Their advice & expertise on spoon feeding a 1st time buyer with no clue regarding the process on the conveyancing and the proactiveness on overcoming obstacle after obstacle over on what could have been a horrible experience, Paul\'s no nonsense approach and Tony\'s professionalism in negotiating with a vendor on the o...
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Sep 20,2013
Minithumbup
Paul Burley
By:
Sep 20,2013
0 people found
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I chose T&W to sell my property as Paul really seemed to know what I could expect to get for my flat. Another agent literally turned up with printouts from Rightmove and based her vaulation on very out of date information. Paul valued and achieved a figure 9% higher than this other agent, and the whole process went relatively smoothly. Glad I made the right choice!...
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Sep 20,2013
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Sophie Baxendale
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Sep 20,2013
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Sophie at Tuffin and Wren knows the market well. She valued our property (high) and had people in mind for it immediately. We had offers within days. The whole process was a dream... Not what I had expected at all. Thoroughly recommend them ... And Sophie. Thank you Tufiin and Wren......
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Sep 19,2013
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Sep 19,2013
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Tuffin & Wren provide me with an excellent overall service as a landlord. The team is friendly, efficient, knowledgeable and always helpful in dealing with any query and I have no hesitation in recommending Tuffin & Wren\'s services to other landlords....
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Sep 18,2013
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Carina
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Sep 18,2013
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Carina from Tuffin & Wren has been really helpful through the process of letting my flat, she provided me with "detailed" information about the flat and the area, and again helped me taking the decision of renting my flat. I finally have a lovely flat in a fantastic area. Thanks Carina!...
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Sep 18,2013
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Carlos Vidal
Paul Burley
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Sep 18,2013
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I have bought two properties through Tuffin and Wren and on both occasions the team were throroughly professional and effecient, which is very unusual in this industry and therefore made the house buying process as painless as possible. As a result of this experience, I decided to use them as my managing agent and again their their level of service and attention to detail is excellent....
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Sep 13,2013
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Tony Bean
Carlos Vidal
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Sep 13,2013
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Tony, Carlos and Paul from Tuffin and Wren really are the best estate agents that I have had the pleasure to deal with in the invariably stressful process of selling a house. After not being happy with the performance of a previous agent, we switched to Tuffin and Wren and were extremely glad that we did. They sold our house in three days, with the minimum of stress and fuss. Their sales person (Debra) was excellent and, unlike some other agents that just operate as \'door opening mechanisms\...
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Sep 13,2013
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Tony Bean
Carlos Vidal
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Sep 13,2013
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Sorry fo the long review, but I think I owe this to such an excellent agency. I have dealt with T&W for a few years now and in different positions, as a seller, as a tenant and as a buyer. Hence I think I have had the opportunity to personally collect enough evidence of their professionalism, availability and excellent customer care. The first time I dealt with them was when I sold a property and got them in for a valuation. Tony came and he was the most professional, not pushy and \'civili...
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Aug 08,2013
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Paul Burley
Tony Bean
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Aug 08,2013
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Agent helpful in both purchase & sale of this property, taking a an active part I resolving issues, I\'d highly recommend them....
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Aug 03,2013
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Carlos Vidal
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Aug 03,2013
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Great experience buying with T&W. I happened to call up T&W after seeing an advert for a house (which we didnt buy) and spoke to Carlos. After I explained our requirements he said "you won\'t buy this house but I have another house coming on the market which you are going to buy". He was very confident and it turns out this wasn\'t just estate agents speak as it really was a house that fit our requirements. He showed it to us very quickly and even did two viewings for us on...
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Jul 24,2013
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Debra Harridge
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Jul 24,2013
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I bought my flat through Tuffin & Wren. It was Debra who showed me the propery and I found her to be very helpful and friendly. Thanks to her and all the team for making the whole buying process go smoothly...
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By: Tony Bean
Aug 05, 2013
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Many thanks for your positive review but is there a reason for only the 1 star? ...
Jul 17,2013
Minithumbdown
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Jul 17,2013
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We bought our new home through the Hanwell branch We found the house we wanted the first day we started viewing houses. The vendor wanted a rapid sale and we wanted a rapid purchase. Sophie was fantastic. She managed to smooth the way keeping everything moving including some rather pedantic solicitors! Although she was acting for the vendor concerns and queries on all sides were dealt with quickly. I would have no hesitation in recommending this agent to future buyers....
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Jul 05,2013
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Paul Burley
Debra Harridge
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Jul 05,2013
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Being heavily pregnant with my son I stumbled in to the Tuffin and Wren office in Northfields enquiring about properties for sale. They had nothing in my price range in Northfields but the lovely partner Paul told me he had properties in Hanwell that were in my price bracket and took time out of his busy day to tell me all about the delights of the town and why it would make a nice place to raise a child. I had never heard of Hanwell before but after what Paul said about it I was keen to venture...
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Jul 02,2013
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Debra Harridge
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Jul 02,2013
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I had previously contacted the office, had spoken to Debra about the flat and had found that it was under offer. However, I did ask if the circumstances were to change, that I would be very interested. Debra was outstanding and showed me the flat on her day off. Without this level of commitment I would not have been able to see the flat at a convenient time. In my experience it is rare to see such diligence and therefore the level of customer service was very high indeed. Thank you Debra....
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Jun 26,2013
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Sophie Baxendale
Paul Burley
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Jun 26,2013
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I was first introduced to Paul Burley fourteen years ago when I first moved into Hanwell. He found me and my wife our first flat And later when we brought property in Hanwell we again called on Paul to sell them for us . Paul and Sophie sold one property each for us and both properties went for well over the asking price . This wasn\'t down to luck . It was down to hard work from Tuffin Wren. Both Paul and Sophie from start to finish were brilliant. To both of them I thank them for a jo...
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Jun 19,2013
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Paul Burley
Tony Bean
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Jun 19,2013
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I am a Partner and Head of Residential Property in a large Property biased law firm and have acted on a large number of transactions with the Tuffin & Wren team, especially Paul and Tony and have always found them to offer the most efficient, honest and commercially astute service. They know the local area incredibly well and are acutely aware of the whole conveyancing process so that they can assist in the sale or purchase of a property. I would have no hesitation in recommending Tuffin ...
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Jun 17,2013
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Jun 17,2013
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Overall score 3/5 (being a tad generous) It is fair to say that the real estate industry took a hammering during the recession. I wondered whether or not the industry would use this as a catalyst to reinvent itself, and dare I say, become more professional. In my experience, sadly, this has not happened. We engaged with a number of firms during our property search and it is best to describe T&W as one of the best of a bad bunch. Real Estate agents still lag far behind other service orga...
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By: Paul
Jun 19, 2013
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Can you please let me know which office you were dealing with so i can look into your comments. Kind Regards Paul Burley partner ...
Jun 11,2013
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Paul Burley
Tony Bean
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Jun 11,2013
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We have had a very good experience in selling our property with Tuffin & Wren. They impressed us with their relaxed professionalism & each member of the team was easy to deal with. Tony Bean was our initial contact & was therefore instrumental in our choice of agent. Carlos then took centre stage & steered the sale through,keeping us informed at every stage. Later contact with Paul was equally good. Thanks to whole team....
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Jun 03,2013
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Tony Bean
Carlos Vidal
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Jun 03,2013
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I recently sold my property through Tuffin & Wren and was incredibly impressed with the experience. They managed to obtain the full asking price from excellent buyers within 5 days of it going on the market. The whole process from offer to completion took only 10 weeks and was far less stressful than I had imagined it would be. Much of this can be attributed to the regular updates and communication from Tuffin & Wren's staff. I found Carlos Vidal's professionalism and pleasant manner thr...
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May 23,2013
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Sophie Baxendale
Debra Harridge
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May 23,2013
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We recently sold our property through Tuffin and Wren. They were prompt at dealing with any queries I had and were polite and courteous to deal with....
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May 23,2013
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Carlos Vidal
Tony Bean
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May 23,2013
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This Agent was excellent always accompanied potential buyers, always gave feedback on viewings, advertised the property extensively were always polite and available . I would not hesitate to recommed this Agent infact I already have. Carlos and Tony thank you, you were great....
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Apr 09,2013
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Debra Harridge
Sophie Baxendale
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Apr 09,2013
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Finally i found an agent with staff who are experienced and knew what they were talking about. Debra and Sophie were excellent during the buying process and i will not hesitate to recommend Tuffin & Wren in the future....
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Apr 09,2013
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Sophie Baxendale
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Apr 09,2013