Tuffin & Wren

177 reviews 4.8 /5 rating
  • 84% valuation accuracy
  • 97% recommend
  • 93% fee satisfaction
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    John Hughes
Ealing's foremost Residential Estate Agent specialising in the sale and letting of quality homes within the 'Queen of the Suburbs'.
 
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May 22,2017
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Tony Bean
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Carlos Vidal
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May 22,2017
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I recently sold my parents house through Tuffin & Wren. Tony, Carlos and the team were excellent. They were professional, efficient, very knowledgeable and gave sound advice. They always kept me up to date throughout the process. They were friendly and attentive to our needs. I couldn't have asked for a better estate agent and I am so glad I used them. I would highly recommend them without hesitation....
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Excellent
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Mar 17,2017
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Jon Hughes
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Debra Harridge
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Mar 17,2017
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Debra, valued house for probate and was very helpful and caring at a difficult time and Jon took over from the letting side.Jon was very helpful and even did viewing at 8pm at night to try be secure a Tennant for us...
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Tuffin and Wrens fees where straight forward and the most compete ever out their
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Mar 01,2017
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Jon Hughes
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Mar 01,2017
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Jon has always been very helpful. We have rented two properties through tuffin and wren and have always been happy with the service. Jon has been great at keeping us up to date and has great communication skills....
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Agents fees are competitive.
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Dec 10,2016
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Jon Hughes
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Debra Harridge
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Dec 10,2016
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Jon provided an excellent service when I was looking for a property to rent. He was always happy to help me with everything, kept in touch on a daily basis and guided me through all the necessary procedures. Jon did his upmost to speed up my move and even stayed late at work when I couldn't get to him during the day. A fantastic service and an extremely professional and lovely person. Debra also helped me greatly. Don't know where I would have been without them. I'm eternally grateful....
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Dec 02,2016
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Debra Harridge
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Dec 02,2016
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Debra and the team and Tuffin & Wren did an excellent job selling our house. We got an offer above the asking price and exchanged just 3 weeks after we accepted the offer! You can't ask for more than that. After dealing with a couple of estate agents in the area Tuffin & Wren proved to be a league above. Although our experience with small local estate agents has not been good, the team at Tuffin & Wren proved that there really is no need to pay the crazy fees and lengthy contracts th...
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Good. Low fees
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Dec 01,2016
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Jon Hughes
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Dec 01,2016
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Jon has been very helpfull in all our process to find a new home and he's still very receptive when we need an information or a service from Tuffin & Wren. We are very satisfied with Jon and the rest of the team, they are all very professional !...
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Fees are correct
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Nov 30,2016
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Jon Hughes
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Nov 30,2016
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Given that when I came to Tuffin and Wren with Jon Hughes managing a really challenging situation from a past agent and a new tenancy. Both the tasks in hand I would have considered daunting at best. Jon managed the whole situation quickly, efficiently with a smooth transition from my previous Agent to Tuffin and Wren and found me excellent tenants. I am not only happy, I wish to express my gratitude to him for doing and amazing job. His high level experience and skills is truly excellent. I w...
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The fees are good, competitively priced.
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Nov 29,2016
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Jon Hughes
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Nov 29,2016
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helpful Professional agent friendly, efficient and quick, Listened to my requirements and came up with very good options. Jon kept me informed of progress at every step. Thank you John....
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Nov 28,2016
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Jon Hughes
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Nov 28,2016
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Professional agent with good manner. Offered a flat appropriate to our budget and requirements. Worth to recommend. Thank you for a good service....
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Nov 26,2016
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Jon Hughes
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Nov 26,2016
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Jon was helpful and friendly, efficient and quick. Tuffin & Wren were very supportive of our endeavour to find this lovely and suitable home and to help through the process of referencing, renting and the operational issues of signing over utilities and official papers....
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Comment on agent fees
The fees Tuffin and Wren charges for their good service are very reasonable and in general much lower than the fees of other agencies.
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Nov 14,2016
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Chandler Kennedy
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Nov 14,2016
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Timely, knowledgeable, organised. Chandler was very helpful, precise and willing to meet my timetable and help with securing deliveries when I could not be present. A very good service indeed!...
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Nov 10,2016
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Tony Bean
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Carlos Vidal
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Nov 10,2016
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My husband and I used Tuffin & Wren to manage the rental of our property whilst living overseas. We were so impressed with their friendly and professional service that we subsequently used them to sell our house. Being very much rooted in the community, they have great local knowledge and understand the dynamics of the area. The team were amazing throughout the sale process, keeping in regular contact and giving feedback after each viewing. We would happily recommend Tuffin & Wren for ei...
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Oct 20,2016
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Debra Harridge
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Jon Hughes
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Oct 20,2016
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Debra and her team were efficient, friendly and proactive. Listened to my requirements and came up with a 'left field' offering with a 'wow' impact. I had asked for two bedroom flat, one for study, with balcony. They offered substantial ground floor conversion of house (very attractively and comprehensively modernised) with decked south facing garden (so zero maintenance) leading to garden studio fully kitted for use as study)....
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N/ a as buyer
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Oct 10,2016
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Debra Harridge
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Jon Hughes
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Oct 10,2016
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Thank you so much Debra and Jon for helping us to sell our flat and buy such a beautiful house. We do appreciate your hard work and professional approach you both presented throughout the whole selling/buying process. That was really a pleasure and honour to have you as our Estate Agents. Thank You...
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Good
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Oct 04,2016
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Debra Harridge
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Jon Hughes
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Oct 04,2016
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Thanks to Debra and Jon for their efforts, very happy with the quick sale and it was my second time selling through you. All the best...
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As expected
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Sep 30,2016
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Jon Hughes
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Sep 30,2016
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Excellent service from Jon. They found a very good tenant within 48 hours and Jon kept me informed of progress at every step. Would certainly recommend them to anybody looking to let a property....
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Good
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Sep 20,2016
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Jon Hughes
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Debra Harridge
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Sep 20,2016
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We enlisted Tuffin & Wren to help us find a tenant for our house and whilst we chose a different tenant in the end via another agency I felt compelled to write a review for Tuffin & Wren as they were a pleasure to deal with throughout, worked hard to bring us a selection of very good quality prospective tenants and was always quick to respond to any request. I wouldn't hesitate in using them again. Jon in particular was there every step of the way and is a credit to the company. Thanks...
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Good
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Aug 19,2016
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Aug 19,2016
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Top marks to Tuffin & Wren and particularly Debra. Keen as mustard throughout, lots of viewings in double quick time, multiple offers and a great sale price secured. Even when an initial purchaser started dithering, another was found instantly removing the stress we would otherwise have had as time really was of the essence. Photos and details looked great. Referred us to a very efficient solicitor too. Tuffin and Wren kept us informed through the entire process. A pleasure to deal with....
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Jul 28,2016
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Chandler Kennedy
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Tony Bean
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Jul 28,2016
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A roller-coaster of a ride that was selling our house and buying a new one has finally ended thanks to the tremendous effort by Chandler. From finding the house we wanted to purchase 7 months ago to finally completing this month Chandler held everything together when our original buyers fell through and found replacement buyers very quickly. Chandler is always available when you need her, keeps you up to date and does everything she can to support you. Thanks also to Tony and the rest of the tea...
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Good
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Jul 20,2016
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Chandler Kennedy
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Jul 20,2016
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Chandler worked tirelessly for months to make sure our purchase as part of a long chain involving 6 families went through in the end. Despite the many problems caused by buyers and their solicitors at the bottom of the chain, Chandler was able to keep everyone informed at all times and withhold pressure from higher up the chain to get us there. She is always quick to respond to emails and calls, always explains the situation clearly and is willing to listen to our concerns and suggestion. She ...
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N/A
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Jul 19,2016
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Chandler Kennedy
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Jul 19,2016
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Chandler listened to our rental criteria, didn't waste time with non runners, and found us the perfect house within budget. Always professional, but also thorough and efficient while still helping us sort out a few household niggles....
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Reasonable
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Jul 01,2016
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Chandler Kennedy
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Jul 01,2016
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From our initial flat viewing to her check-up email after we moved in, Chandler has been a star! It's such nice surprise to deal with a genuine, helpful agent in London. I've dealt with a lot of companies and landlords in London but none come remotely close to Chandler and Tuffin & Wren....
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The Fees are maybe on the higher side of normal, but worth it because of the customer service and help.
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May 19,2016
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Debra Harridge
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May 19,2016
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Debra has been absolutely brilliant in regards to the sale of my property and really knows her stuff especially when it come to Leasehold matters. She has kept me sane over the last few months and I will most certainly be instructing Tuffin & Wren on my next sale....
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Good
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May 18,2016
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Debra Harridge
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May 18,2016
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We can't speak highly enough of our experience with Debra she helped us every step of the way and went over and above what we expected....
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May 18,2016
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Debra Harridge
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May 18,2016
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We can't speak highly enough of our experience with Debra she helped us every step of the way and went over and above what we expected....
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N/A
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Apr 26,2016
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Debra
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John Hughes
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Apr 26,2016
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Debra Is a delight! She is the first estate agent that I have met who does not use double talk. She is straight forward and extremely helpful I did not need to second guess or translate her meanings. This meant I was able to make a clear decision easily. Debra's colleague John Hughes Is also very helpful and most friendly in a genuine way. Making the whole business unusually pleasant ! i am happily impressed with them both Kind regards Miranda Liggins...
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N/C as yet
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Apr 22,2016
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Jon Hughes
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Apr 22,2016
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I found a flat to rent for the second time with Tuffin & Wren. We had a really tight timescale for moving into the new flat. Jon did his best to arrange a move in date that suits us and get us in. Strongly recommended....
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Reasonable fees
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Apr 05,2016
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Apr 05,2016
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I both brought and sold my house with Tuffin & Wren. I had a very tight timescale to make it happen and they were brilliant. They put in so much effort to make sure the deal went through and I feel they gave a really personal service. It was the excellent communication that ensured a potentially stressful time was made to go smoothly. I could not recommend them highly enough!...
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Good
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Apr 01,2016
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Debra Harridge
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Jon Hughes
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Apr 01,2016
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A fantastic effort by the team to sell my house. I thought it'd be a tough sell but Debra & Jon found a buyer within a week. There were some fraught times up to exchange/completion but Debra went above and beyond by working on her day off and hectoring both the buyers & their solicitors on my behalf to get us over the line. Thanks so much - I would definitely recommend Tuffin & Wren's services to any prospective sellers....
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The fees were exceptionally good value.
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Apr 01,2016
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Tony Bean
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Apr 01,2016
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The experience of selling our house through T&W Northfields was one of the most appalling experiences we have ever had ยขรขโ€šยฌรขโ‚ฌล“ regretfully because we bought our house through them originally and the agent (no longer with them) who handled it was great and that went through smoothly. The sale of our house, however, was incompetently handled, we were misinformed about our buyer's circumstances, communication was extremely poor and it was an utter fiasco and just unpleasant. Would real...
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By: Tony Bean
Apr 01, 2016
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I am bitterly disappointed to read your review and completely at a loss to explain how your experience could have occurred. I have certainly not been made aware of any clients expressing anything like your sentiments and would therefore, very much welcome the opportunity of discussing your grievances further. We could then at least discuss areas we could improve upon and maybe even compensation, if warranted. I very much look forward to hearing further from you. ...



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Tuffin & Wren - Northfields London, London, W13
Northfields London
138 Northfield Avenue, London W13 9SB
(85)
Tuffin & Wren - Ealing, London, W7
Office 2
72 Greenford AvenueHanwell, London W7 3QS
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